Mission Statement, Vision, & Core Values of United Parcel Service, Inc. (UPS)

How does a global logistics giant like UPS stay on course in a rapidly evolving world? With a clear mission, a compelling vision, and strong core values! In 2024, UPS generated $91.1 billion in revenue, so how do these guiding principles contribute to such financial success and continued growth?

Do you know what drives UPS to deliver excellence and maintain its competitive edge in the logistics industry? Let's explore the mission statement, vision, and core values that shape UPS's strategic direction and corporate culture.

United Parcel Service, Inc. (UPS) An Overview of

United Parcel Service, Inc. (UPS), a global leader in logistics, was founded in 1907. Originally known as the American Messenger Company, UPS has evolved from a small messenger service to a multinational corporation offering a wide range of services, including package delivery, supply chain management, and freight services. As of April 2025, UPS continues to serve millions of customers worldwide, facilitating both domestic and international trade.

UPS's primary services include:

• Package Delivery: Offering a variety of delivery options, from next-day air to ground shipping.
• Supply Chain Solutions: Providing end-to-end supply chain management, including warehousing, distribution, and returns management.
• Freight Services: Handling large and heavy shipments via air, ocean, and ground.
• Contract Logistics: Designing and managing logistics solutions for businesses.

In the fiscal year 2024, UPS reported a consolidated revenue of $90.4 billion. The U.S. Domestic Package segment generated $60.9 billion in revenue, while the International Package segment contributed $17.5 billion. The Supply Chain Solutions segment, now referred to as truckload brokerage, accounted for $11.9 billion. These figures highlight UPS's strong performance across its diverse service offerings and its significant role in global commerce.

In 2024, UPS faced challenges including a 7.5% decline in consolidated revenue compared to 2022, influenced by factors such as volume declines and macroeconomic conditions. Despite these headwinds, UPS is actively focusing on strategic initiatives to drive future growth and improve operational efficiency. These initiatives include expanding its healthcare logistics capabilities, enhancing its digital platform, and optimizing its network to better serve its customers.

UPS stands as a leader in the logistics industry due to its extensive global network, comprehensive service portfolio, and commitment to innovation. To understand the factors driving UPS's success and its strategic approach to maintaining its industry position, read more here: Breaking Down United Parcel Service, Inc. (UPS) Financial Health: Key Insights for Investors

United Parcel Service, Inc. (UPS) Mission Statement

The mission statement of United Parcel Service, Inc. (UPS) is 'to empower and deliver what matters.' This succinct declaration encapsulates the company's overarching purpose and commitment to its customers, employees, and the global community. The mission statement serves as a guiding principle for UPS's strategic decisions, operational practices, and overall corporate culture. It underscores the company's dedication to facilitating commerce, connecting people, and contributing to a more sustainable future.

The UPS mission statement can be broken down into three core components:

• Empowerment
• Delivery
• Importance

Each component plays a crucial role in defining UPS's identity and strategic objectives.

Empowerment

The first component, 'empower,' highlights UPS's role in enabling individuals, businesses, and communities to achieve their goals. This involves providing the tools, resources, and services necessary for customers to succeed in a competitive global marketplace. UPS empowers businesses of all sizes by offering a comprehensive suite of logistics solutions, including transportation, supply chain management, and e-commerce fulfillment. For example, UPS's partnerships with small and medium-sized enterprises (SMEs) provide access to international markets, enabling them to expand their customer base and increase revenue. In 2024, UPS facilitated the growth of numerous SMEs by offering discounted shipping rates and streamlined customs clearance processes.

Internally, UPS empowers its employees through training programs, career development opportunities, and a supportive work environment. The company invests heavily in employee education, providing access to online courses, leadership development programs, and tuition assistance. In 2024, UPS invested $335 million in training and development programs for its employees, fostering a culture of continuous learning and professional growth.

Delivery

The second component, 'deliver,' underscores UPS's core competency in providing reliable and efficient transportation and logistics services. This encompasses the physical movement of goods, as well as the seamless flow of information and data. UPS's commitment to delivery extends beyond simply transporting packages; it also involves providing exceptional customer service, ensuring timely and accurate delivery, and offering innovative solutions to meet evolving customer needs. In 2024, UPS delivered an average of 24.3 million packages per day, demonstrating its capacity to handle a vast volume of shipments with speed and precision.

UPS leverages advanced technology and data analytics to optimize its delivery network, improve efficiency, and enhance the customer experience. The company's proprietary routing software, ORION (On-Road Integrated Optimization and Navigation), uses real-time data to optimize delivery routes, reduce mileage, and minimize fuel consumption. In 2024, ORION helped UPS save an estimated 10 million gallons of fuel, reducing carbon emissions and lowering operating costs.

Importance

The third component, 'what matters,' emphasizes UPS's commitment to delivering not just packages, but also solutions that address critical societal needs. This includes supporting healthcare organizations with the delivery of life-saving medicines and medical equipment, assisting disaster relief efforts with the transportation of essential supplies, and promoting sustainability through environmentally responsible practices. UPS recognizes that its role extends beyond commerce and encompasses a broader responsibility to contribute to the well-being of communities around the world. In 2024, UPS partnered with several non-profit organizations to provide logistical support for disaster relief efforts, delivering over 5 million pounds of supplies to affected areas.

UPS's commitment to sustainability is reflected in its investments in alternative fuels, electric vehicles, and energy-efficient facilities. The company has set ambitious goals to reduce its carbon footprint and promote environmental stewardship. In 2024, UPS operated over 14,300 alternative fuel and advanced technology vehicles, reducing its greenhouse gas emissions by 12% compared to 2020 levels.

United Parcel Service, Inc. (UPS) Vision Statement

Understanding the strategic direction of United Parcel Service, Inc. (UPS) requires a close look at its mission statement, vision, and core values. These elements provide a clear picture of what the company aims to achieve, its guiding principles, and how it intends to operate in the market. As of April 2025, these statements reflect the company's commitment to its customers, employees, and shareholders. You can gain more insights into the company's investor profile by visiting: Exploring United Parcel Service, Inc. (UPS) Investor Profile: Who’s Buying and Why?

Mission Statement

The mission statement of United Parcel Service, Inc. (UPS) reflects its purpose and how it serves its stakeholders. While specific wording may evolve, the core tenets generally emphasize:

• Enabling global commerce.
• Providing logistics solutions.
• Offering innovative services.

This statement showcases United Parcel Service, Inc. (UPS)'s role in facilitating trade and delivering value to businesses and consumers worldwide. The company's focus extends beyond mere package delivery to encompass a broader suite of supply chain solutions. For instance, in the fiscal year 2024, United Parcel Service, Inc. (UPS) invested heavily in technology to enhance its logistics capabilities, aiming to provide more efficient and reliable services.

Vision Statement

United Parcel Service, Inc. (UPS)'s vision statement articulates its aspirations for the future. A typical vision statement emphasizes:

• Being the most reliable and efficient logistics provider.
• Leading in technology and automation.
• Creating sustainable solutions.

This forward-looking perspective guides United Parcel Service, Inc. (UPS)'s strategic decisions and investments. For example, United Parcel Service, Inc. (UPS) has been actively expanding its electric vehicle fleet and investing in alternative fuels. In 2024, United Parcel Service, Inc. (UPS) aimed to have 40% of its ground operations powered by alternative fuels. These initiatives align with the vision of creating sustainable solutions and reducing environmental impact.

Core Values

The core values of United Parcel Service, Inc. (UPS) define its culture and ethical standards. Common core values include:

• Integrity: Conducting business with honesty and transparency.
• Teamwork: Collaborating to achieve common goals.
• Customer Focus: Prioritizing customer needs and satisfaction.
• Innovation: Continuously seeking better ways to operate.
• Safety: Ensuring the well-being of employees and the public.

These values influence how United Parcel Service, Inc. (UPS) interacts with its employees, customers, and the communities it serves. For example, United Parcel Service, Inc. (UPS) has numerous employee training programs focused on safety and ethical conduct. In 2024, the company invested over $50 million in safety training programs globally. This commitment to safety not only protects employees but also enhances service reliability, which is critical for maintaining customer trust.

United Parcel Service, Inc. (UPS) Core Values of

While a company's mission and vision statements provide a roadmap for its future, core values define its very essence. These values guide decision-making, shape company culture, and ultimately determine how it interacts with the world. Company's core values reflect its commitment to integrity, customer satisfaction, and sustainable practices.

Safety

Safety is a paramount core value, integral to every facet of Company's operations. It is deeply embedded in their training programs, operational procedures, and technological investments. The company's commitment to safety extends to its employees, customers, and the communities it serves. This dedication is evident in the resources and attention directed towards ensuring a secure working environment and the safe handling and delivery of packages.

Examples of Company's commitment to safety include:

• Comprehensive safety training programs for all employees, covering topics such as defensive driving, proper lifting techniques, and hazard recognition.
• Investments in advanced technologies, such as collision avoidance systems and real-time monitoring, to enhance the safety of its fleet.
• Strict adherence to safety regulations and industry best practices, ensuring compliance and minimizing risks.

Integrity

Integrity is a cornerstone of Company's corporate identity, underpinning every action and decision. It signifies a steadfast commitment to honesty, transparency, and ethical conduct in all interactions. This value extends to relationships with customers, employees, shareholders, and the broader community. By prioritizing integrity, Company fosters trust and builds long-term, sustainable partnerships.

Examples of Company's commitment to integrity include:

• A comprehensive code of conduct that outlines ethical standards and expectations for all employees.
• A confidential ethics hotline that allows employees to report suspected violations without fear of retaliation.
• Regular ethics training programs that reinforce the importance of integrity and provide guidance on ethical decision-making.

Service

Service excellence is a fundamental core value, driving Company to consistently exceed customer expectations. It encompasses a dedication to reliability, efficiency, and personalized attention. The company recognizes that its success hinges on its ability to deliver exceptional service, fostering customer loyalty and strengthening its reputation. This commitment to service is reflected in its investments in technology, infrastructure, and employee training.

Examples of Company's commitment to service include:

• A vast global network that enables timely and reliable delivery to virtually any location.
• Advanced tracking and tracing technologies that provide customers with real-time visibility into the status of their shipments.
• A dedicated customer service team that is available 24/7 to address inquiries and resolve issues.

Sustainability

Sustainability is an increasingly important core value, reflecting Company's commitment to environmental stewardship and social responsibility. It encompasses efforts to reduce its carbon footprint, conserve resources, and promote ethical business practices. The company recognizes that sustainability is not only good for the planet but also essential for long-term business success.

Examples of Company's commitment to sustainability include:

• Investments in alternative fuel vehicles, such as electric and natural gas trucks, to reduce emissions. In 2024, Company aimed for 40% of purchased ground fuel to be alternative.
• Implementation of energy-efficient technologies in its facilities to conserve energy and reduce operating costs.
• Support for sustainable forestry practices and the use of recycled materials in its packaging.

To learn more about Company's financial health, you can visit: Breaking Down United Parcel Service, Inc. (UPS) Financial Health: Key Insights for Investors