El Banco Toronto-Dominion (TD): Lienzo del Modelo de Negocio [Actualizado en enero de 2025]

Sumérgete en el plan estratégico de una de las potencias financieras más influyentes de Canadá, el Toronto-Dominion Bank (TD). Este lienzo de modelo comercial integral revela cómo TD navega magistralmente del complejo panorama bancario, combinando soluciones digitales innovadoras con servicios financieros tradicionales. Desde asociaciones estratégicas hasta diversos flujos de ingresos, el modelo de TD demuestra un enfoque sofisticado para satisfacer las necesidades de los clientes y mantener una ventaja competitiva en un ecosistema financiero cada vez más dinámico.

Toronto -Dominion Bank (TD) - Modelo de negocio: asociaciones clave

Alianzas estratégicas con proveedores de seguros

TD Bank mantiene una asociación estratégica con Manulife Financial Corporation, que ofrece seguros integrados y productos bancarios. A partir del cuarto trimestre de 2023, esta asociación genera aproximadamente $ 450 millones en ingresos anuales de venta cruzada.

Pareja	Tipo de asociación	Impacto anual de ingresos
Manulife Financial	Distribución de productos de seguro	$ 450 millones

Colaboración con empresas tecnológicas

TD Bank colabora con múltiples socios de tecnología para mejorar las soluciones de banca digital:

• Microsoft Azure para infraestructura en la nube
• Salesforce para la gestión de relaciones con el cliente
• MasterCard para integración de tecnología de pago

Socio tecnológico	Área de enfoque	Inversión (2023)
Microsoft	Infraestructura en la nube	$ 85 millones
Salesforce	Soluciones CRM	$ 42 millones

Asociaciones de redes minoristas

TD Bank ha ampliado puntos de servicio a través de colaboraciones estratégicas de redes minoristas, incluidas 3.200 ubicaciones minoristas en Canadá y Estados Unidos.

Colaboraciones de instituciones financieras internacionales

TD Bank ha establecido empresas conjuntas con instituciones financieras internacionales, que incluyen:

• TD Bank Group China Partnership
• Alianza estratégica con HSBC para servicios bancarios transfronterizos

Socio	Alcance de la asociación	Volumen de transacción anual
HSBC	Banca transfronteriza	$ 2.3 mil millones

Toronto -Dominion Bank (TD) - Modelo de negocio: actividades clave

Servicios de banca minorista y comercial

TD Bank opera 1.095 sucursales en Canadá y Estados Unidos a partir de 2023. El banco atiende a aproximadamente 27 millones de clientes a nivel mundial. Los ingresos de la banca minorista alcanzaron CAD 18.3 mil millones en el año fiscal 2023.

Categoría de servicio bancario	Volumen de transacción total (2023)	Ingresos generados
Banca personal	12.4 millones de clientes activos	CAD 10.2 mil millones
Banca comercial	215,000 clientes comerciales	CAD 8.1 mil millones

Desarrollo de la plataforma de banca digital

TD Bank invirtió CAD 2.1 mil millones en transformación digital en 2023. La plataforma de banca móvil admite 7.3 millones de usuarios digitales activos.

• Volumen de transacciones digitales: 3.200 millones de transacciones anuales
• Descargas de aplicaciones móviles: 4.6 millones
• Penetración bancaria en línea: 68% de la base total de clientes

Gestión de riesgos y asesoramiento financiero

La división de gestión de riesgos administra CAD 1.2 billones en activos. Presupuesto de cumplimiento y mitigación de riesgos: CAD 780 millones en 2023.

Categoría de gestión de riesgos	Activos totales bajo administración	Presupuesto de mitigación de riesgos
Riesgo de crédito	CAD 620 mil millones	CAD 340 millones
Riesgo de mercado	CAD 380 mil millones	CAD 220 millones

Inversión y gestión de patrimonio

TD Wealth administra CAD 413 mil millones en activos del cliente a partir de 2023. Los servicios de gestión de inversiones generaron CAD 3.6 mil millones en ingresos.

• Total de clientes de gestión de patrimonio: 1.2 millones
• Valor promedio de la cartera del cliente: CAD 345,000
• Cuentas de inversión registradas: 890,000

Servicio al cliente y soporte

Las operaciones de servicio al cliente emplean 5.600 personal de soporte dedicado. Presupuesto anual de atención al cliente: CAD 420 millones.

Canal de soporte	Volumen de contacto anual	Tiempo de respuesta promedio
Soporte telefónico	12.4 millones de llamadas	3.2 minutos
Soporte digital	8.7 millones de interacciones	2.1 minutos

Toronto -Dominion Bank (TD) - Modelo de negocio: recursos clave

Red de sucursal extensa

TD Bank opera 1.074 sucursales en Canadá a partir de 2023. El banco mantiene una presencia física integral con:

Región	Número de ramas
Ontario	626
Quebec	248
Otras provincias	200

Tecnología de banca digital

La infraestructura digital de TD Bank incluye:

• Plataforma de banca móvil con 7.8 millones de usuarios digitales activos
• Sistema de banca en línea que admite 10.4 millones de cuentas de clientes
• Tecnologías de servicio al cliente con IA

Capital financiero

Recursos financieros a partir del cuarto trimestre 2023:

Métrica financiera	Cantidad
Activos totales	$ 1.85 billones
Relación de nivel de equidad común	14.7%
Capital total	$ 93.2 mil millones

Recursos humanos

Composición de la fuerza laboral:

• Total de empleados: 89,500
• Empleados con certificaciones financieras avanzadas: 62%
• Promedio de la tenencia del empleado: 8.3 años

Capacidades de análisis de datos

Detalles de la inversión tecnológica:

Inversión analítica	Cantidad
Presupuesto de tecnología anual	$ 4.2 mil millones
Científicos de datos empleados	1,200
Modelos de aprendizaje automático	340+

Toronto -Dominion Bank (TD) - Modelo de negocio: propuestas de valor

Soluciones financieras integrales para diversas necesidades del cliente

TD ofrece una amplia gama de productos financieros con activos totales de CAD 1.925 billones a partir del cuarto trimestre de 2023. El banco atiende a aproximadamente 27 millones de clientes en segmentos de banca personal y comercial.

Categoría de productos	Valor total de la cartera	Segmento de clientes
Banca personal	CAD 643 mil millones	Clientes minoristas
Banca comercial	CAD 412 mil millones	Empresas pequeñas/medianas
Gestión de patrimonio	CAD 387 mil millones	Individuos de alto patrimonio

Experiencias de banca digital y física convenientes

TD mantiene 1,074 sucursales y 3.429 cajeros automáticos en todo Canadá. Las plataformas de banca digital incluyen:

• Aplicación móvil TD: 5.3 millones de usuarios activos
• Banca en línea: 8.2 millones de usuarios registrados
• Volumen de transacciones digitales: 2.100 millones de transacciones anuales

Tasas de interés competitivas y productos financieros

Tasas de interés actuales de TD para productos financieros clave:

Producto	Tasa de interés	Inversión mínima
Cuenta de ahorros	3.25%	CAD 1,000
Tasas hipotecarias	5.14% - 6.39%	Términos variables
Gics de inversión	4.75% - 5.50%	CAD 5,000

Asesoramiento y apoyo financiero personalizados

TD ofrece servicios de asesoramiento personalizados con:

• 1.200 asesores financieros en todo el país
• Portafolio de cliente promedio: CAD 425,000
• Gerentes de relaciones dedicadas para clientes de alto nivel de red

Fuerte reputación para la confianza y confiabilidad del cliente

Indicadores de desempeño financiero de TD:

Métrico	Valor 2023
Lngresos netos	CAD 16.4 mil millones
Retorno de la equidad común	14.8%
Calificación de satisfacción del cliente	86%

Toronto -Dominion Bank (TD) - Modelo de negocio: relaciones con los clientes

Interacciones bancarias digitales y en persona personalizadas

TD Bank atiende a 27.3 millones de clientes en canales digitales y físicos. En 2023, el banco reportó 15.4 millones de usuarios activos de banca digital, con 9.2 millones de usuarios de aplicaciones de banca móvil.

Canal	Recuento de usuarios	Porcentaje de clientes totales
Usuarios bancarios digitales	15.4 millones	56.4%
Usuarios de aplicaciones de banca móvil	9.2 millones	33.7%
Interacciones en la rama en persona	1.100 ramas	10.9%

Atención al cliente 24/7 a través de múltiples canales

TD brinda atención al cliente en múltiples plataformas con una calificación de satisfacción del cliente 92%.

• Soporte telefónico: disponible las 24 horas, los 7 días de la semana, con un tiempo de espera promedio de 3.2 minutos
• Chat en línea: tiempo de respuesta menor de 45 segundos
• Soporte por correo electrónico: respuesta promedio dentro de las 6 horas
• Apoyo a las redes sociales: respuesta dentro de las 2 horas

Programas de lealtad y recompensas para los clientes

El programa TD Rewards incluye 1.6 millones de participantes activos con $ 475 millones en reembolsos de recompensas en 2023.

Categoría de recompensa	Valor total	Tasa de redención
Recompensas de viajes	$ 268 millones	56.4%
Reembolso	$ 142 millones	29.9%
Descuentos de productos	$ 65 millones	13.7%

Orientación financiera proactiva y consulta

TD invirtió $ 87 millones en servicios de asesoramiento financiero en 2023, apoyando a 425,000 clientes con planificación financiera personalizada.

Soluciones financieras personalizadas para diferentes segmentos de clientes

TD ofrece soluciones bancarias especializadas en cinco segmentos principales de clientes:

• Banca personal: 18.7 millones de clientes
• Banca de pequeñas empresas: 2.6 millones de clientes
• Banca comercial: 325,000 clientes comerciales
• Gestión de patrimonio: 1.2 millones de clientes de alto nivel de red
• Banca estudiantil y juvenil: 1,5 millones de cuentas

Toronto -Dominion Bank (TD) - Modelo de negocio: canales

Sucursales bancarias físicas

TD Bank opera 1.100 sucursales en Canadá y Estados Unidos a partir de 2024. El banco mantiene 869 sucursales en Canadá y 231 sucursales en los Estados Unidos.

Región	Número de ramas
Canadá	869
Estados Unidos	231
Total de ramas	1,100

Plataformas de banca en línea

La plataforma de banca digital de TD sirve 10.5 millones de clientes activos de banca digital en todo Canadá y Estados Unidos.

• Plataforma web accedida a través de TD.com
• Compatibilidad múltiple
• Capacidades de transacción en línea seguras

Aplicaciones de banca móvil

La aplicación de banca móvil de TD se ha descargado 4.3 millones de veces En 2023, con una calificación de satisfacción del usuario del 92%.

Métricas de aplicaciones móviles	Estadística
Descargas totales	4.3 millones
Satisfacción del usuario	92%
Plataformas disponibles	iOS y Android

Redes de cajeros automáticos

TD opera 2.800 cajeros automáticos en todo Canadá y Estados Unidos.

Región	Número de cajeros automáticos
Canadá	1,900
Estados Unidos	900
ATMS totales	2,800

Servicios de banca telefónica

El servicio de banca telefónica de TD maneja aproximadamente 3.2 millones de interacciones de clientes mensualmente.

• Atención al cliente 24/7
• Opciones de servicio multilingües
• Soporte de agente automatizado y en vivo

Toronto -Dominion Bank (TD) - Modelo de negocio: segmentos de clientes

Clientes de banca minorista individual

TD atiende a aproximadamente 26 millones de clientes de banca minorista en Canadá y Estados Unidos.

Demográfico del cliente	Número de clientes	Penetración del mercado
Banca personal	17.5 millones	33% del mercado canadiense
Titulares de tarjetas de crédito	4.2 millones	22% del mercado canadiense de tarjetas de crédito

Pequeñas y medianas empresas

TD admite aproximadamente 500,000 pequeños y medianos clientes de empresas (PYME).

• Tamaño promedio del préstamo bancario comercial: $ 275,000
• Portafolio de préstamos Total SME: $ 42.3 mil millones
• Acción de mercado de la banca de negocios en Canadá: 27%

Grandes clientes corporativos

TD sirve a más de 3.500 grandes clientes corporativos en varias industrias.

Segmento corporativo	Préstamos corporativos totales	Tamaño promedio del cliente
Banca corporativa	$ 189.6 mil millones	$ 54.2 millones por cliente

Clientes de gestión de patrimonio

TD administra $ 404 mil millones en activos de gestión de patrimonio.

• Total de clientes de gestión de patrimonio: 1.2 millones
• Activos de cliente promedio bajo administración: $ 337,000
• Cuota de mercado de gestión de patrimonio: 19.5%

Clientes bancarios internacionales

TD opera en múltiples mercados internacionales con una presencia significativa en los Estados Unidos.

Segmento geográfico	Número de clientes	Activos totales
Operaciones de los Estados Unidos	8.5 millones de clientes	$ 517 mil millones
Clientes corporativos internacionales	2.100 clientes	$ 76.3 mil millones

Toronto -Dominion Bank (TD) - Modelo de negocio: Estructura de costos

Salarios y beneficios de los empleados

En 2023, el gasto total de la compensación y los beneficios de los empleados de TD Bank fue de $ 9.64 mil millones. El banco empleó aproximadamente 89,000 empleados equivalentes a tiempo completo en América del Norte.

Categoría de costos	Cantidad (CAD)
Gastos de compensación total	$ 9.64 mil millones
Salario promedio de empleados	$98,230
Beneficios como % del salario	22.5%

Mantenimiento de la infraestructura tecnológica

TD Bank invirtió $ 1.87 mil millones en tecnología e infraestructura digital en 2023.

• Infraestructura de computación en la nube: $ 412 millones
• Sistemas de ciberseguridad: $ 276 millones
• Actualizaciones de la plataforma de banca digital: $ 538 millones
• Mantenimiento de hardware y software: $ 644 millones

Costos operativos de la red de sucursales

TD Bank operó 1,074 sucursales en 2023, con gastos operativos totales de la red de sucursales de $ 2.3 mil millones.

Categoría de costos operativos	Cantidad (CAD)
Alquiler y ocupación	$ 892 millones
Utilidades	$ 276 millones
Mantenimiento de ramas	$ 467 millones
Equipo de rama	$ 665 millones

Gastos de cumplimiento regulatorio

TD Bank gastó $ 624 millones en cumplimiento regulatorio y gestión de riesgos en 2023.

• Costos del personal de cumplimiento: $ 276 millones
• Sistemas de informes regulatorios: $ 189 millones
• Servicios legales y de asesoramiento: $ 159 millones

Costos de marketing y adquisición de clientes

El gasto total de marketing para TD Bank en 2023 fue de $ 517 millones.

Categoría de gastos de marketing	Cantidad (CAD)
Marketing digital	$ 213 millones
Publicidad de medios tradicional	$ 187 millones
Programas de adquisición de clientes	$ 117 millones

Toronto -Dominion Bank (TD) - Modelo de negocio: flujos de ingresos

Ingresos por intereses de préstamos e hipotecas

Para el año fiscal 2023, TD Bank reportó ingresos por intereses netos de CAD 24.3 mil millones. Las hipotecas residenciales contribuyeron aproximadamente a CAD 9.8 mil millones a este total.

Categoría de préstamo	Ingresos (CAD mil millones)	Porcentaje de ingresos por intereses
Hipotecas residenciales	9.8	40.3%
Préstamos comerciales	7.5	30.9%
Préstamos personales	4.2	17.3%
Otros tipos de préstamos	2.8	11.5%

Tarifas de servicio bancario

TD Bank generó CAD 4.6 mil millones en cargos de servicio para el año fiscal 2023.

• Tarifas de la cuenta bancaria personal: CAD 1.8 mil millones
• Cargos de servicio bancario de negocios: CAD 1.3 mil millones
• Tarifas de transacción: CAD 0.9 mil millones
• Otros servicios bancarios: CAD 0.6 mil millones

Tarifas de gestión de inversión y patrimonio

El segmento de gestión de patrimonio de TD generó CAD 3.2 mil millones en ingresos basados ​​en tarifas para 2023.

Servicio de inversión	Ingresos (CAD millones)
Gestión de fondos mutuos	1,250
Servicios de asesoramiento	890
Planificación de jubilación	670
Servicios de transferencia de patrimonio	390

Ingresos de la transacción de la tarjeta de crédito

El segmento de tarjeta de crédito de TD Bank generó CAD 2.1 mil millones en ingresos por transacciones para 2023.

• Tarifas de intercambio: CAD 1.4 mil millones
• Tarifas de tarjeta anual: CAD 0.4 mil millones
• Cargos de pago atrasado: CAD 0.3 mil millones

Comisiones de productos de seguro

El seguro de TD generó CAD 1.5 mil millones en ingresos por comisión para 2023.

Producto de seguro	Ingresos de la Comisión (CAD millones)
Seguro de automóvil	650
Seguro de hogar	450
Seguro de vida	250
Seguro de viaje	150

The Toronto-Dominion Bank (TD) - Canvas Business Model: Value Propositions

You're building a financial institution that aims to be indispensable across North America, which means delivering on scale, convenience, and deep, personalized service. Here are the concrete numbers that define The Toronto-Dominion Bank (TD)'s value propositions as of late 2025.

The Unexpectedly Human Experience: A connected customer experience (CCX) across all channels

The focus here is on making every interaction feel personal and efficient, using technology to bridge the gap, not widen it. This is about delivering on the promise of humanity in banking.

• TD Bank deployed the TD AI Prism platform internally, which predicts consumer needs and boosts cross-selling by up to 30%.
• The bank implemented approximately 75 AI use cases in fiscal 2025, which generated $170 million in value.
• TD Bank was recognized by Celent as a 2025 Model Bank for Customer Centered Innovation for its TD Small Business Dashboard and Tap to Pay on iPhone solutions.
• Canadian Personal Banking achieved record year-to-date digital sales in personal chequing, savings, and cards combined in Q3 2025.
• TD serves over 17 million active online and mobile customers across its global operations as of January 31, 2025.
• In Canada, TD has over 8 million active mobile users.

North American Scale and Convenience: Operating as America's Most Convenient Bank

This value proposition rests on sheer footprint and accessibility across the continent. You can find The Toronto-Dominion Bank almost anywhere you need them.

Metric	Value (as of early/mid-2025)
North American Ranking by Assets	Sixth largest bank in North America
Total Customers Served (North America)	Over 27.9 million
U.S. Retail Customers Served	Over 10 million (in stores from Maine to Florida)
Total Assets	$2.09 trillion (as of January 31, 2025)
Canadian Branches & Offices	2,197
Total ATMs	5,949
Brand Value (Brand Finance Banking 500 2025)	USD17.4 billion (for the Canadian entity)

Integrated Financial Solutions: Seamless cross-referrals between banking, wealth, and insurance

The goal is to ensure that when a client needs wealth advice or insurance, they are seamlessly connected within The Toronto-Dominion Bank ecosystem. This integration is showing up in the results.

• The Wealth Management and Insurance segments posted net income of $699 million in Q4 2025, an increase of $350 million year-over-year.
• TD Advice recorded strong asset growth in Financial Planning, showing clients leverage integrated wealth and insurance solutions.
• Cross-referrals between personal banking, wealth management, and insurance are noted as continuing to drive revenue.
• TD employs 1,200 wealth advisors in Canada and an additional 500 in the U.S.
• The Toronto-Dominion Bank serves approximately 6 million customers across the wealth and insurance businesses in Canada.

Specialized Wholesale Expertise: Full-service capital markets and advisory via TD Securities and TD Cowen

For institutional and corporate clients, The Toronto-Dominion Bank offers deep capital markets capabilities, evidenced by recent performance and industry recognition.

Metric/Award	TD Securities / TD Cowen Data (Q4 2025)
Wholesale Banking Revenue (Q4 Adjusted)	Record $2,200 million (up 24% year-over-year)
Wholesale Banking Net Income (Q4 Adjusted)	Record $529 million (up 77% year-over-year)
TD Cowen U.S. Corporate Access Ranking (Extel Survey 2025)	Advanced to No.6
TD Cowen Sector Ranking (Extel Survey 2025)	No.1 in the Healthcare sector
TD Securities Award (2025 Euromoney Awards)	Named Canada's Best FX Bank
TD Cowen Survey Sample Size (HCM 2025)	4,670 respondents evaluated

Digital Innovation: Tools like the TD Small Business Dashboard and Tap to Pay on iPhone

Digital tools are not just for efficiency; they are a core part of the value proposition, especially for business clients seeking streamlined operations.

• The TD Small Business Dashboard and Tap to Pay on iPhone capabilities earned The Toronto-Dominion Bank the Celent 2025 Model Bank Award for Customer Centered Innovation in Business Banking.
• The bank migrated petabytes of data to the cloud to unlock insights for more personalized customer experiences.
• TD's AI virtual assistant reportedly led to a 12% drop in call center volume (reported December 5, 2025).

Finance: review Q4 2025 Wholesale Banking revenue growth against Q4 2024 for the next strategic review deck by next Tuesday.

The Toronto-Dominion Bank (TD) - Canvas Business Model: Customer Relationships

You're looking at how The Toronto-Dominion Bank (TD) deepens ties with its massive client base as of late 2025. The core strategy revolves around delivering consistent experiences and targeted advice across all channels. This focus on relationship deepening was a key pillar highlighted at their 2025 Investor Day.

Connected Customer Experience (CCX): Providing choice, consistency, and continuity across touchpoints.

The Toronto-Dominion Bank serves over 28.1 million customers globally, with more than 18 million active online and mobile customers as of late 2025. The goal here is seamless movement between digital and human channels. In the Wealth Management business, which served almost 2.7 million clients in Q4 2025, this continuity is crucial for high-value interactions. The bank is also investing heavily in digital modernization, which supports this experience.

Dedicated Advisory Model: Deploying more wealth advisors and business bankers for high-touch service.

For clients needing more personalized attention, The Toronto-Dominion Bank maintains a significant human touchpoint network. You can see the scale in the numbers below. This deployment supports the strategy of delivering tailored advice, which is a clear differentiator from purely digital offerings. Honestly, having this many advisors ready to connect virtually, by phone, or in-person is a major resource.

Relationship Metric	2025 Data Point
Total TD Wealth Advisors (Canada)	2500+
Wealth Management Clients Served (Q4 2025)	Almost 2.7 million
Canadian Personal Bank to Wealth Referrals	Record closed referrals in fiscal 2025
SBA Lending Ranking (U.S. Footprint)	No.1 for the ninth consecutive year in 2025

AI-Driven Personalization: Using TDAI Prism to deliver accelerated, tailored client insights.

The internal development of the TD AI Prism platform is a clear move to make personalization scalable. This generative AI-driven platform is designed to proactively predict consumer needs. The impact is tangible: marketing teams use it to target communications, such as identifying consumers looking for a mortgage. The bank implemented 75 artificial intelligence (AI) use cases in 2025, which generated 170 million Canadian dollars in value. Furthermore, the deployment of TD AI Prism specifically boosted cross-selling by up to 30%. The bank expects these AI investments to generate 200 million Canadian dollars in incremental value in 2026.

It's not just about sales; AI is also improving risk management. Fraud losses were down 26% year-over-year in fiscal 2025 due to modernization efforts, including machine learning enhancements to transaction monitoring systems.

Community-Focused Sponsorships: Building brand trust and local engagement.

Brand trust is built through community investment, which is channeled primarily through the TD Ready Commitment platform. This platform has a target of C$1 billion committed to community giving and colleague engagement by 2030. The TD Charitable Foundation, the bank's giving arm, has contributed over $361 million to nonprofits since its inception in 2002. For example, in March 2025, TD donated over $1 million across three initiatives focused on financial literacy and skills development. The 2024 TD Ready Challenge, which supports innovative solutions for underserved small business owners, awarded $10 million across 10 organizations.

• TD Ready Commitment focus areas: Financial Security, Vibrant Planet, Connected Communities, and Better Health.
• TD Charitable Foundation total contributions since 2002: Over $361 million.
• 2024 TD Ready Challenge grants awarded: 10 organizations received $1 million each.
• TD Bank Group earned the 2025 Great Places to Work Certification™ for the tenth year in a row.

High-Touch Private Banking: Bespoke solutions for mass affluent and technology founders.

For the highest-tier clients, TD Wealth Private Client Group offers a dedicated team structure. This group is specifically available to clients who maintain $750,000 or more in investible assets and $3 million or more in net worth (excluding real estate). These clients receive personalized support from a Relationship Manager, an investment advisor, a planning specialist, and private client banking professionals. The overall Wealth Management business saw record earnings and total assets exceeding a record $1.3 trillion in Q4 2025.

Finance: draft Q1 2026 client engagement forecast by end of January.

The Toronto-Dominion Bank (TD) - Canvas Business Model: Channels

The Toronto-Dominion Bank (TD) employs a multi-channel strategy to reach its customer base of over 28.1 million clients globally across its four key businesses as of late 2025.

Physical Branch Network

The physical branch network remains a core channel, strategically positioned for complex advice, though undergoing optimization. As of Q3 2025, TD Bank had 2,151 retail locations in North America. The U.S. Retail Bank, operating under the TD Bank, America's Most Convenient Bank® brand, provided services through approximately 1,100 convenient locations across the Northeast, Mid-Atlantic, Metro D.C., the Carolinas, and Florida as of July 31, 2025. This network is being reshaped from transaction hubs to high-value advice centers. The bank has announced plans to close 51 branches by the end of January 2026 as part of this optimization.

Digital Banking Platforms

Digital channels are a major focus for acquisition and service delivery. TD also ranks among North America's leading digital banks, serving more than 13 million mobile active users across Canada and the U.S. as of October 31, 2025. The bank has a stated goal to increase digital adoption to 70%. The Canadian Wealth Management division boasts Canada's #1 direct investing platform. Furthermore, TD Insurance reported that over 46% of its new sales in Q2 2025 were completed digitally from end-to-end.

ATM Network

The self-service distribution is extensive across North America. The total number of ATMs across the TD Bank Group was reported at 5,949 as of January 31, 2025. For the U.S. Retail segment specifically, the number of ATMs was reported as 2,561 in a recent filing.

Here is a summary of the physical distribution footprint based on recent reporting:

Channel Metric	Reported Number	As of Date/Period
Total TD Bank Group Branches & Offices	2,197	January 31, 2025
TD Bank U.S. Retail Locations	1,100	Q3 2025
TD Bank U.S. Retail Locations (Total North America)	2,151	Q3 2025
Total TD Bank Group ATMs	5,949	January 31, 2025
TD Bank U.S. Retail ATMs	2,561	October 1, 2025 filing

Contact Centers

Centralized support is provided through contact centers, which are increasingly integrating advanced technology. Jo Jagadish serves as the Head of Digital Banking and U.S. Contact Centers. Industry prediction suggests that generative AI will be used by 80% of customer service and support organizations to improve customer experience and agent productivity by the end of 2025.

Dedicated Sales Teams

Specialized sales teams drive advice-based and complex sales across segments. The U.S. Retail Bank serves over 10 million customers, supported by dedicated teams of bankers. TD announced plans to double its hiring of wealth advisers. Within TD Wealth, Financial Planners are focused on delivering exceptional client outcomes. The Wholesale Banking group serves over 17,000 corporate, government, and institutional clients globally.

• TD Insurance is the #1 direct-to-consumer insurer in Canada.
• Wealth Management has the fastest-growing private wealth management business in Canada.
• The bank is focused on enhancing front-line productivity.

The Toronto-Dominion Bank (TD) - Canvas Business Model: Customer Segments

The Toronto-Dominion Bank (TD) Bank Group serves over 28.1 million customers across its four key businesses as of late 2025. The bank also ranks among the world's leading online financial services firms, with more than 18 million active online and mobile customers.

Customer Segment	Key Metric/Data Point	Value/Amount
Canadian Personal and Commercial Banking	Q4 2025 Net Income	$1,865 million
Canadian Personal and Commercial Banking	Q4 2025 Record Revenue	$5,305 million
Canadian Personal and Commercial Banking	Customers Served	Over 15 million
U.S. Retail	Households and Businesses Served	Over 10 million
U.S. Retail	Q4 2025 Net Income	$719 million (US$520 million)
U.S. Retail	Total Asset Size (End of Fiscal 2025)	US$382 billion (down 11% YoY)
Wealth Management and Insurance	Q4 2025 Net Income	$699 million
Wealth Management and Insurance	Total Assets (Q4 2025)	Exceeding a record $1.3 trillion
Wealth Management and Insurance	Q4 2025 Record ETF Sales	$1.6 billion
Wholesale Banking	Q4 2025 Record Revenue	$2,200 million
Wholesale Banking	Q4 2025 Adjusted Net Income	Record $529 million
Wholesale Banking	Corporate, Government, and Institutional Clients	Over 17,000

For Canadian Personal and Commercial Banking, you are serving retail customers and small-to-medium enterprises, with Canadian Business Banking reporting strong loan growth from commercial lending. Canadian Personal Banking saw a record year in digital sales for day-to-day banking products.

In U.S. Retail, the bank is one of the 10 largest in the U.S. by assets. The segment focuses on personal, business banking, and wealth management operations. The bank ranked No.1 for the ninth consecutive year in total number of approved U.S. Small Business Administration loans in its Maine to Florida footprint.

Wealth Management and Insurance targets specific tiers of clients:

• Mass affluent and high-net-worth individuals.
• Private Wealth Management requires a minimum investment of CDN $1,000,000 or more in investable assets.
• Financial Planning services require a minimum investment of CDN $100,000 or more in investable assets.
• TD Insurance launched a next generation usage-based insurance program.

Wholesale Banking, operating under the TD Securities brand, offers capital markets and corporate and investment banking services globally. TD Cowen, part of this segment, advanced to No.6 in the U.S. Corporate Access 2025 Extel Survey.

The segment for Technology Entrepreneurs is served by the specialized TD Innovation Partners team, though specific customer counts or financial metrics for this group weren't explicitly detailed in the Q4 2025 results summaries.

For fiscal 2025, TD delivered adjusted net income of $15.03 billion.

The Toronto-Dominion Bank (TD) - Canvas Business Model: Cost Structure

You're looking at the major drains on The Toronto-Dominion Bank (TD) Group's bottom line as of late 2025. The cost structure is heavily influenced by necessary regulatory clean-up and ongoing investment in future capabilities, so let's break down the hard numbers.

Employee Compensation

Personnel costs represent a significant, fixed component of the cost base, supporting a large global operation. As of October 31, 2025, The Toronto-Dominion Bank had approximately 100,000 colleagues worldwide.

The expense structure reflects this scale, with compensation being a primary driver of operating costs. For example, reported non-interest expenses for Q4 2025 were $8.81 billion, an increase of 9% year-over-year, with about one-third of that growth driven by variable compensation and employee-related expenses.

Regulatory and Compliance Costs

Remediation efforts continue to be a major, non-discretionary cost center, particularly in the U.S. operations. For the full fiscal year 2025, total U.S. Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) remediation and governance and control investments totaled $507 million.

These costs are a direct result of past compliance failures. The bank expects to incur similar investments in fiscal 2026.

Technology and AI Investment

The Toronto-Dominion Bank is actively spending to modernize its infrastructure, which includes cloud migration and embedding artificial intelligence (AI) across the enterprise. This investment is aimed at creating efficiency and driving future value, not just covering current costs.

In fiscal 2025, The Toronto-Dominion Bank Group implemented 75 artificial intelligence (AI) use cases. These implementations generated approximately CAD 170 million (about $122 million) in value during the year. The bank anticipates this will grow, projecting CAD 200 million (about $143 million) in incremental value from AI in 2026.

The focus areas for these technology investments include:

• Customer acquisition.
• Customer insights.
• Risk management, including fraud modernization.
• Enhancing U.S. AML remediation efforts.

Provision for Credit Losses (PCL)

The Provision for Credit Losses (PCL) reflects the bank's assessment of credit risk in its loan portfolios. For the fourth quarter of 2025, the bank's provision for credit losses was stable quarter-over-quarter at 41 basis points on an adjusted basis.

For the full fiscal year 2025, the PCL rate was reported as 47 basis points, which was stable year-over-year.

Here's a look at the reported PCL dollar amounts for Q4 2025 across key segments:

Segment	Q4 2025 Reported PCL ($MM)	Q4 2024 Reported PCL ($MM)
Canadian Personal and Commercial Banking	537	430 (Calculated: 537 - 107 increase)
U.S. Retail (Reported)	304 (Adjusted basis)	389 (Adjusted basis)
Total Reported PCL	982	1,109 (Calculated: 982 - 127 decrease)

The Q4 2025 reported PCL of $982 million was a decrease of 11% from $1.11 billion in Q4 2024.

Restructuring Charges

The Toronto-Dominion Bank is executing a multi-quarter restructuring program to reduce its structural cost base and create capacity for investment. This involves employee severance, asset impairment, and real estate optimization.

The financial impact of this efficiency drive was clear in the third and fourth quarters of 2025:

• Q3 2025 pre-tax restructuring charges: $333 million.
• Q4 2025 pre-tax restructuring charges: $190 million.
• The program is expected to conclude in Q1 2026 with total pre-tax charges of approximately $825 million.

The expected benefit from this entire program is an annual run rate cost saving of approximately CAD 750 million pre-tax.

The Toronto-Dominion Bank (TD) - Canvas Business Model: Revenue Streams

You're looking at The Toronto-Dominion Bank (TD) revenue streams as of late 2025, and the headline number for the full fiscal year is significant: Reported Revenue was $48.39 billion (CAD).

This total revenue figure is the sum derived from the bank's diversified operations across its major segments. To understand where that money comes from, we break it down into the core components that drive the top line.

Net Interest Income (NII): Revenue from lending activities minus interest paid on deposits.

This is the bread and butter for The Toronto-Dominion Bank (TD), reflecting the spread earned on its massive loan and mortgage book versus the cost of funding those assets through customer deposits. For the fourth quarter of fiscal 2025, the Canadian Personal and Commercial Banking segment alone generated $4,304 million in Net Interest Income. Furthermore, the strategic repositioning of the investment portfolio provided an estimated NII benefit of approximately $500 million (pre-tax) for the full fiscal year 2025.

Non-Interest Income: Fees, service charges, and wealth management fees.

This stream captures the revenue generated when The Toronto-Dominion Bank (TD) is not acting as a lender or borrower. It's driven by transactional activity and asset management. For instance, in the fourth quarter of 2025, the Canadian Personal and Commercial Banking segment recorded $1,001 million in Non-Interest Income. The strength in fee-based services was also evident in Wealth Management, which saw record sales of $1.6 billion in ETFs during that same quarter.

Here's a snapshot of how some revenue components looked in the fourth quarter of fiscal 2025 (all figures in millions of Canadian dollars):

Revenue Stream Component	Q4 2025 Amount (CAD)	Segment Context
Canadian Personal and Commercial Banking Net Interest Income	4,304	Lending activities spread
Canadian Personal and Commercial Banking Non-Interest Income	1,001	Fees and service charges
U.S. Retail Revenue	3.45 billion	Total revenue for the U.S. retail segment
Wealth Management and Insurance Revenue	3.79 billion	Total revenue for the division
Wholesale Banking Revenue	2.2 billion	Global markets and investment banking

Trading Income: Revenue generated from Wholesale Banking's global markets activities.

This is directly tied to the performance of The Toronto-Dominion Bank (TD)'s Wholesale Banking division, which includes Global Markets and Corporate and Investment Banking. The fourth quarter of 2025 showed robust activity here, with Wholesale Banking revenue climbing 24% year-over-year to reach $2.2 billion for that quarter. This indicates strong client activity in capital markets, which is a key driver of non-interest income.

Insurance Premiums: Revenue from property and casualty, life, and health insurance products.

While The Toronto-Dominion Bank (TD)'s insurance operations are integrated within the Wealth Management and Insurance segment, the premium intake is a distinct revenue source. In the fourth quarter of 2025, the combined division's revenue was $3.79 billion, though this figure was impacted by reinsurance recoveries related to catastrophe claims. The bank launched a next generation usage-based insurance program and mobile app during 2025, aimed at rewarding safe driving.

You can see the mix of income sources contributing to the overall performance:

• Canadian Personal and Commercial Banking revenue for Q4 2025 was a record $5.31 billion.
• Wealth Management and Insurance net income for Q4 2025 was $699 million, up $350 million year-over-year.
• The bank's adjusted diluted earnings per share for the full year 2025 reached $8.37.
• Reported net income for the full year 2025 was $20,538 million.

Finance: draft 13-week cash view by Friday.