Mission Statement, Vision, & Core Values (2025) of Schindler Holding AG.

An Overview of Schindler Holding AG

General Summary of Schindler Holding AG

Schindler Holding AG, founded in 1874, has grown to become a global leader in the elevator and escalator industry. Headquartered in Switzerland, Schindler operates in over 100 countries, employing approximately 68,000 people as of 2024. The company's product portfolio includes elevators, escalators, and moving walks, alongside an extensive range of services such as modernizations, maintenance, and digital solutions. In 2024, Schindler reported sales of approximately CHF 14.4 billion, driven primarily by robust demand in the new installation and service markets.

Company's Financial Performance in the Latest Financial Reports

In the most recent financial report for the fiscal year ending in 2023, Schindler achieved record-breaking revenues of CHF 14.4 billion, a year-on-year increase of 7.4% compared to 2022. The company highlighted strong performance in its main product lines, with new installations contributing CHF 8.7 billion and service sales bringing in CHF 5.7 billion. The operating profit (EBIT) stood at CHF 1.6 billion, reflecting an EBIT margin of 11.1%.

Market growth was notable across several regions, particularly in Asia and North America. The Asia-Pacific region accounted for 42% of the total revenue, while North America contributed 24%. The company’s strong order intake was reported at CHF 15.2 billion, indicating a healthy pipeline for future growth.

Introduction to Schindler as a Leader in the Industry

Schindler Holding AG is recognized as one of the leading companies in the elevator and escalator sector, noted for its commitment to innovation and quality. The company continuously invests in research and development, enhancing its digital solutions and smart building technologies. Schindler's focus on sustainable practices, such as energy-efficient products, positions it favorably in a market increasingly concerned with environmental impact.

The company's notable achievements, robust financial performance, and ongoing projects signify its prominent role in shaping the future of vertical transportation solutions. Investors and stakeholders are encouraged to explore further to understand the distinct advantages and strategies that have fortified Schindler's market position.

Mission Statement of Schindler Holding AG

Mission Statement Overview

Schindler Holding AG's mission statement serves as a guiding framework for its strategic direction and operational principles. It reflects the company's commitment to sustainability, innovation, and high-quality service delivery. The mission statement is crucial for fostering alignment among employees and creating value for customers, stakeholders, and the community.

Core Component 1: Commitment to Innovation

The first core component of Schindler's mission statement emphasizes the importance of innovation in creating advanced mobility solutions. By investing approximately 5.5% of its annual revenue into research and development, the company stays at the forefront of technological advancements in the elevator and escalator industry.

In 2022, Schindler launched its new PORT Technology, an intelligent destination control system that enhances efficiency and passenger handling. This innovation has contributed to an increase in customer satisfaction ratings, reaching a score of 92% in key markets.

Core Component 2: High-Quality Service

Schindler's mission statement underscores its commitment to delivering high-quality products and services. The company has established a robust service network, ensuring rapid response times and maintenance support, which is critical in the competitive market.

According to the latest financial reports, Schindler achieved a service revenue of CHF 11.5 billion in 2022, representing a growth of 6.2% from the previous year. This segment now accounts for approximately 60% of total sales, highlighting the critical role of service in the company’s overall strategy.

Core Component 3: Sustainability and Responsibility

The third component of Schindler's mission statement reflects its dedication to sustainability and corporate responsibility. The company aims to reduce its carbon footprint and promote energy-efficient solutions.

In 2022, Schindler reduced its greenhouse gas emissions by 20%, contributing to its goal of achieving net-zero emissions by 2040. The introduction of eco-efficient elevators has been a significant step, with over 50% of new installations in 2022 meeting energy efficiency standards set by the international ISO 14001 certification.

Vision Statement of Schindler Holding AG

Vision for Sustainable Mobility

Schindler Holding AG's vision emphasizes its commitment to sustainable mobility solutions. The company aims to improve urban mobility through advanced technology while reducing its carbon footprint.

According to the company’s 2023 sustainability report, Schindler aims for a 40% reduction in greenhouse gas emissions by 2030, aligning with global climate goals. The commitment highlights their role in creating greener cities.

Innovation and Technology Leadership

Schindler's vision includes a focus on innovation. The company invests heavily in research and development, dedicating approximately 6.5% of its annual revenue to R&D, totaling about CHF 600 million in 2023.

Schindler's initiatives include the introduction of its digital services platform, Schindler Ahead, which optimizes elevator and escalator operations. In 2023, Schindler reported a 15% expansion in digital service revenue.

Global Presence and Market Reach

With operations in over 100 countries, Schindler aims to maintain its position as a market leader in the elevator and escalator industry. In 2023, the company reported a revenue of CHF 12 billion, with a market share of approximately 15% in Europe and 20% in Asia-Pacific regions.

The company's long-term strategy includes expanding its services in emerging markets, with an expected revenue growth of 5% annually in these regions.

Customer-Centric Approach

Schindler prioritizes customer satisfaction in its vision, aiming for a 90% customer satisfaction rate by 2025. Customer feedback is integrated into service development, ensuring that solutions meet evolving needs.

The company employs over 60,000 employees, with a significant focus on training and development to enhance service quality. In 2023, it achieved a 10% increase in customer retention through improved service offerings.

Commitment to Social Responsibility

Schindler's vision incorporates strong social responsibility commitments. The company launched several initiatives aimed at enhancing community engagement and employee welfare.

In 2023, Schindler invested approximately CHF 50 million in community projects focused on education and skill development, benefiting over 10,000 individuals globally.

Moreover, it has been recognized as one of the top companies for corporate social responsibility in Switzerland, receiving the award for the Best Sustainability Initiative in 2023.

Core Values of Schindler Holding AG

Customer Focus

Schindler Holding AG emphasizes the importance of understanding and prioritizing customer needs, which is reflected in their diverse service offerings and innovation in product development.

In 2022, Schindler reported a revenue of 11.6 billion CHF, with more than 60% derived from services, highlighting their commitment to long-term customer relationships.

Initiatives such as the introduction of the 'Digital Services' platform have improved service efficiency, resulting in a 10% increase in customer satisfaction ratings year-over-year.

Innovation

Innovation is at the core of Schindler’s strategy, ensuring they stay ahead in a competitive industry through advanced technologies.

In 2023, Schindler invested approximately 8% of its revenue in research and development, focusing on smart solutions like the Schindler Ahead platform, which integrates IoT for enhanced performance monitoring.

The launch of the 'Schindler 7000' escalator series, equipped with energy-efficient features, has reduced energy consumption by up to 30% compared to older models.

Sustainability

Schindler is committed to sustainability, integrating eco-friendly practices in their operations and product offerings.

The company has set a target to achieve carbon neutrality by 2030. In 2022, they reduced their CO2 emissions by 15% through improved energy efficiency in manufacturing processes.

Schindler’s “Green Urban Mobility” initiative aims to develop solutions that contribute to sustainable urban environments, with a target of deploying 50,000 green elevators by 2025.

Diversity and Inclusion

Diversity and inclusion are central to Schindler's corporate culture, fostering a workplace that values all employees.

As of 2023, Schindler reported that women represent 30% of leadership positions, an increase from 25% in 2020.

The company launched the 'Diversity and Inclusion Program' in 2021, resulting in 20% improvement in employee engagement scores related to diversity in the workplace.

Integrity

Integrity is a fundamental value at Schindler, guiding ethical practices and compliance across all operations.

In 2022, Schindler reported an 89% satisfaction rate in their internal compliance assessments, indicating strong adherence to ethical standards.

The implementation of the 'Speak Up' program allows employees to report unethical behavior anonymously, strengthening their commitment to maintaining a transparent and trustworthy environment.