Mission Statement, Vision, & Core Values of Asbury Automotive Group, Inc. (ABG)

How well do you know the guiding principles that drive one of the largest automotive retailers in the U.S.? Asbury Automotive Group's mission is to maintain the image of all of its dealerships, continuously develop new processes to improve traffic, and make a lasting impact in how Asbury operates.

But what exactly does Asbury Automotive Group stand for, and how do these values translate into their business practices, especially considering their record $17.2 billion in revenue for 2024? Let's explore the mission, vision, and core values that shape Asbury Automotive Group's approach to the automotive industry.

Asbury Automotive Group, Inc. (ABG) An Overview of

Asbury Automotive Group, Inc. (ABG) stands as one of the largest automotive retail and service companies in the U.S., headquartered in Duluth, Georgia. Asbury operates over 150 dealerships and collision centers across 16 states. Since its establishment in 1995, ABG has been offering an extensive range of new and used vehicles, along with finance and insurance products, parts, and vehicle repair and maintenance services.

Asbury offers a broad spectrum of automotive products and services. This includes:

• New and used vehicle sales
• Finance and insurance product offerings
• Parts
• Vehicle repair and maintenance services

In 2024, Asbury Automotive Group reported record revenue of $16.7 billion, demonstrating its robust market presence and operational efficiency.

Asbury Automotive Group has demonstrated strong financial performance in its latest reporting period. Some key highlights include:

• Record Revenue: The company achieved a record revenue of $16.7 billion in 2024, reflecting a substantial increase in sales across its diverse offerings.
• Growth in Markets: Asbury has strategically expanded its footprint and market share, contributing significantly to its overall financial success.

Asbury Automotive Group has emerged as a leader in the automotive retail sector through strategic acquisitions, operational excellence, and a commitment to customer satisfaction. Discover more about the company's journey and core principles: Asbury Automotive Group, Inc. (ABG): History, Ownership, Mission, How It Works & Makes Money

Asbury Automotive Group, Inc. (ABG) Mission Statement

Asbury Automotive Group, Inc. (ABG) is one of the largest automotive retailers in the U.S. As of March 31, 2025, Asbury operated 150 new vehicle dealerships, consisting of 196 franchises and representing 31 domestic and foreign brands. Asbury also operates 37 collision repair centers.

Asbury's mission is to: Maintain the image of all of our dealerships, continuously develop new processes to improve traffic, and make a lasting impact in how Asbury operates.

This mission statement reflects Asbury's commitment to several key areas:

• Maintaining a strong brand image: Ensuring all dealerships uphold a high standard of presentation and reputation.
• Continuous improvement: Always seeking to refine processes to attract more customers.
• Making a significant impact: Striving to positively influence the way Asbury conducts its business.

Asbury Automotive Group aims to redefine the traditional dealership model through a guest-centric philosophy, commitment to team members and communities, and innovative technologies.

In late 2020, Asbury initiated a multi-year plan focused on strategically increasing revenue and profitability through organic operations, acquisitive growth, and innovative technologies, keeping its guest-centric approach as its 'North Star'.

Asbury is committed to creating long-term value for stockholders by driving operational excellence and deploying capital to its highest risk-adjusted returns.

Asbury strives to deliver best-in-class experiences to guests through a strong organizational culture and a purposeful mission and is committed to making a positive impact in the communities it serves.

Asbury Automotive Group's Mission, Vision & Values: Exploring Asbury Automotive Group, Inc. (ABG) Investor Profile: Who’s Buying and Why?

Here's a closer look at key aspects of Asbury's approach:

Guest-Centric Philosophy

Asbury is dedicated to redefining the car buying experience by placing the guest at the center of its operations. This includes:

• Providing exceptional service: Ensuring every customer interaction is positive and helpful.
• Understanding customer needs: Tailoring the sales and service process to meet individual preferences.
• Building lasting relationships: Fostering trust and loyalty through consistent and reliable service.

Commitment to Team Members

Asbury recognizes that its employees are its greatest asset and is committed to creating a supportive and engaging work environment. This includes:

• Offering industry-leading benefits: Providing comprehensive health, financial, and professional development programs.
• Promoting career growth: Encouraging employees to develop their skills and advance within the company.
• Fostering a positive culture: Creating a workplace where employees feel valued, respected, and empowered.

Commitment to Communities

Asbury is dedicated to making a positive impact in the communities it serves through various initiatives and partnerships. This includes:

• Supporting local charities: Contributing to organizations that address important community needs.
• Promoting environmental sustainability: Implementing practices that reduce the company's environmental footprint.
• Engaging in community outreach: Participating in events and programs that benefit local residents.

Innovative Technologies

Asbury embraces technology to enhance the customer experience and improve operational efficiency. This includes:

• Online car-buying platform: Offering customers the convenience of purchasing vehicles online through Clicklane.
• Advanced service technologies: Utilizing state-of-the-art tools and equipment to provide efficient and accurate vehicle maintenance and repair.
• Data-driven insights: Leveraging data analytics to optimize sales, marketing, and service strategies.

Asbury Automotive Group reported record fourth quarter results for 2024, with total revenue reaching an all-time high of $4.5 billion, up 18% year-over-year.

For the full year 2024, Asbury reported total revenue of $17.2 billion, an increase of 16%.

Asbury reported net income of $430 million ($21.50 per diluted share) for the full year 2024.

The company repurchased approximately 830,000 shares for $183 million during 2024. As of December 31, 2024, the company had approximately $276 million remaining on its share repurchase authorization.

Asbury had strong liquidity of $828 million as of December 31, 2024.

Asbury Automotive Group, Inc. (ABG) Vision Statement

A vision statement serves as a guiding star for a company, outlining its aspirations and long-term goals. For Asbury Automotive Group, a clear vision is essential to navigate the dynamic automotive retail landscape and maintain its competitive edge. The company's mission, vision, and core values collectively shape its strategic direction and influence its corporate culture.

As of 2025, while specific, publicly available details on Asbury Automotive Group's vision statement are limited, we can infer their strategic objectives based on their actions, financial performance, and overall industry trends. Here's an exploration of what likely constitutes Asbury Automotive Group's vision, supported by available data and industry context.

Growth and Market Leadership

Asbury Automotive Group's vision likely includes sustained growth and enhanced market leadership within the automotive retail sector. This encompasses expanding their dealership network, increasing sales volume, and capturing a larger market share. Evidenced by their strategic acquisitions and focus on operational efficiency, Asbury aims to be a leading player in the industry.

• Strategic Acquisitions: Asbury has historically grown through acquiring dealerships. For example, in 2021, they acquired Larry H. Miller Dealerships for $3.2 billion, adding 54 dealership locations and over $5 billion in annual revenue.
• Focus on Operational Efficiency: Asbury consistently seeks to improve its operations, aiming for higher profitability and customer satisfaction.

Customer Experience and Loyalty

A core element of Asbury's vision is delivering exceptional customer experiences to foster loyalty. This involves creating a seamless and satisfying car-buying and servicing journey for customers. By prioritizing customer satisfaction, Asbury aims to build long-term relationships and repeat business.

• Customer Satisfaction Initiatives: Asbury focuses on training its staff to provide excellent customer service and uses technology to enhance the customer experience.
• Building Long-Term Relationships: The goal is to turn first-time buyers into lifelong customers through consistent and reliable service.

Technological Innovation and Digital Transformation

Asbury Automotive Group's vision incorporates embracing technological innovation and driving digital transformation across its operations. This includes leveraging data analytics, implementing advanced CRM systems, and enhancing their online presence to meet the evolving needs of tech-savvy customers. Asbury aims to stay ahead of the curve by integrating cutting-edge technologies into its business model.

• Data Analytics: Asbury uses data analytics to understand customer preferences and improve marketing and sales strategies.
• Advanced CRM Systems: Implementing CRM systems helps manage customer interactions and personalize the customer experience.
• Enhanced Online Presence: Asbury invests in its online platforms to provide customers with a seamless online-to-offline shopping experience.

Employee Development and Engagement

Investing in employee development and fostering a culture of engagement is crucial to Asbury's vision. By empowering its employees with the skills and knowledge they need to succeed, Asbury aims to create a motivated and high-performing workforce. This commitment to employee growth translates into better customer service and overall organizational success.

• Training Programs: Asbury provides ongoing training programs to enhance employee skills and knowledge.
• Culture of Engagement: The company fosters a positive work environment to keep employees motivated and engaged.

Financial Performance and Shareholder Value

Ultimately, Asbury's vision includes achieving strong financial performance and delivering value to its shareholders. This involves growing revenue, improving profitability, and maximizing return on investment. By executing its strategic initiatives effectively, Asbury aims to generate sustainable long-term value for its stakeholders. In 2024, Asbury Automotive Group reported revenue of $16.7 billion, a 7% increase year-over-year. Net income was $780 million, with earnings per diluted share of $31.50. These figures demonstrate Asbury's commitment to financial excellence and shareholder returns.

• Revenue Growth: Asbury focuses on increasing revenue through sales growth and strategic acquisitions.
• Profitability Improvement: The company aims to improve profitability by managing costs and optimizing operations.
• Return on Investment: Asbury seeks to maximize return on investment for its shareholders through effective capital allocation.

Asbury Automotive Group, Inc. (ABG) Core Values of

Asbury Automotive Group, Inc. operates with a clearly defined mission, vision, and a set of core values that guide its operations and interactions with customers, employees, and stakeholders. These elements reflect the company's commitment to excellence, integrity, and community.

Asbury Automotive Group, Inc.'s mission is to be the most guest-centric automotive retailer. Its vision is to be the premier automotive retailer, consistently exceeding guest and associate expectations. These statements reflect a commitment to customer satisfaction and a desire to lead the automotive retail market.

Asbury Automotive Group, Inc. operates on a foundation of core values. While specific values may evolve, they generally include:

Integrity

Integrity is a cornerstone of Asbury Automotive Group, Inc.'s operations. This value emphasizes honesty, transparency, and ethical conduct in all interactions. For Asbury, maintaining integrity means building trust with customers, employees, and stakeholders through consistent adherence to high ethical standards.

Examples of Asbury Automotive Group, Inc.'s commitment to integrity include:

• Transparent Business Practices: Ensuring all business dealings are open and honest, providing customers with clear and accurate information.
• Ethical Conduct: Adhering to a strict code of ethics that governs employee behavior and decision-making.
• Compliance: Maintaining full compliance with all applicable laws and regulations.

Teamwork

Teamwork is essential to Asbury Automotive Group, Inc.'s success. This value promotes collaboration, mutual support, and shared goals among employees. By fostering a team-oriented environment, Asbury aims to leverage the diverse talents and perspectives of its workforce to achieve common objectives.

Examples of Asbury Automotive Group, Inc.'s commitment to teamwork include:

• Collaborative Projects: Encouraging employees from different departments to work together on projects, fostering innovation and efficiency.
• Supportive Environment: Creating a workplace where employees feel valued and supported, promoting open communication and mutual respect.
• Shared Goals: Aligning individual and team goals with the company's overall strategic objectives, ensuring everyone is working towards the same outcomes.

Customer Focus

A strong customer focus drives Asbury Automotive Group, Inc.'s business strategy. This value prioritizes understanding and meeting customer needs, exceeding expectations, and building long-term relationships. Asbury strives to create a customer-centric culture where every employee is dedicated to providing exceptional service.

Examples of Asbury Automotive Group, Inc.'s commitment to customer focus include:

• Personalized Service: Tailoring services to meet the unique needs of each customer, providing a customized and attentive experience.
• Customer Feedback: Actively seeking and responding to customer feedback to continuously improve services and address concerns.
• Relationship Building: Focusing on building lasting relationships with customers, fostering loyalty and repeat business.

Excellence

Striving for excellence is a fundamental value at Asbury Automotive Group, Inc.. This means pursuing continuous improvement, innovation, and superior performance in all aspects of the business. Asbury is dedicated to setting high standards and exceeding them, driving the company forward and maintaining its competitive edge.

Examples of Asbury Automotive Group, Inc.'s commitment to excellence include:

• Continuous Improvement: Implementing processes and systems to constantly improve efficiency, quality, and customer satisfaction.
• Innovation: Encouraging employees to develop new ideas and solutions, fostering a culture of innovation and creativity.
• Superior Performance: Setting high performance standards and providing employees with the training and resources needed to achieve them.

These core values are integral to Asbury Automotive Group, Inc.'s identity and play a crucial role in shaping its culture, guiding its decisions, and driving its success. By upholding these values, Asbury aims to create a positive impact on its employees, customers, and the communities it serves.

To gain more insights into the company's performance, you might find this resource helpful: Breaking Down Asbury Automotive Group, Inc. (ABG) Financial Health: Key Insights for Investors