Mission Statement, Vision, & Core Values (2025) of Bharti Hexacom Limited.

An Overview of Bharti Hexacom Limited

General Summary of Bharti Hexacom Limited

Bharti Hexacom Limited, established in 1999, is one of the prominent telecommunications service providers in India. It operates under the brand name Airtel and is part of the larger Bharti Enterprises conglomerate. The company offers a wide range of products and services, including mobile voice and data services, broadband, DTH services, and enterprise solutions. As of 2024, Bharti Hexacom has reported a total subscriber base exceeding 450 million users, making it one of the largest telecom operators in India.

In terms of sales, the company reported a significant increase. For the fiscal year 2024, total revenues stood at approximately ₹1,00,000 crore (around $12 billion), which reflects steady growth in both prepaid and postpaid segments. The comprehensive offerings have solidified its market presence across India and contributed to its revenue strength.

Company's Financial Performance

In the latest financial reports, Bharti Hexacom Limited showcased impressive financial performance, characterized by record-breaking revenue figures. For Q2 FY2024, the company reported a revenue growth of 14% year-over-year, primarily driven by robust demand for mobile data services and an increase in ARPU (Average Revenue Per User), which reached ₹210 per month.

The company's EBITDA (Earnings Before Interest, Taxes, Depreciation, and Amortization) margin also exhibited positive trends, climbing to 45%, underscoring efficient operational management. Key highlights from the financial report are illustrated in the table below:

Introduction as a Leading Company in the Industry

Bharti Hexacom Limited distinguishes itself as a leader in the telecommunications industry, attributed to its innovative service offerings and extensive market reach. The company has consistently adapted to changing consumer demands and technology trends, positioning itself effectively amidst fierce competition. Its strategic initiatives, such as expanding 4G networks and investing in 5G technology, reflect its commitment to enhancing user experience and maintaining market leadership.

Considering Bharti Hexacom’s ongoing growth trajectory, stakeholders and investors are encouraged to delve deeper into its operations to uncover the factors that contribute to its sustained success in the dynamic telecom sector.

Mission Statement of Bharti Hexacom Limited

Mission Statement Overview

The mission statement of Bharti Hexacom Limited serves as a cornerstone for its strategic direction and operational practices. It outlines the company's primary purpose, guiding principles, and commitment to stakeholders. As of 2024, Bharti Hexacom aims to enhance customer satisfaction while achieving sustainable growth through innovative service offerings in the telecommunications sector.

Core Component 1: Customer Focus

At the heart of Bharti Hexacom's mission is a strong emphasis on customer focus. The company is dedicated to placing the customer at the center of its business strategy. Recent statistics indicate that Bharti Hexacom has maintained a customer base of over 400 million subscribers across its various services. The company's Net Promoter Score (NPS) stands at 70, reflecting strong customer loyalty and satisfaction.

• Continuous improvement in customer service, evident from a 15% reduction in average call waiting times over the past year.
• Implementation of feedback mechanisms that led to a 25% increase in service quality ratings in 2023.

Core Component 2: Innovation and Technology

Innovation is critical to Bharti Hexacom’s mission, emphasizing the importance of adopting cutting-edge technology. The company has invested approximately INR 10,000 crores in network infrastructure upgrades in the last fiscal year, enhancing both capacity and coverage. This investment supports the rollout of 5G services, with plans to cover 50% of urban areas by mid-2024.

• Introduction of AI-driven customer service tools that have improved response times by 30%.
• Launch of a proprietary app that integrates various services, leading to a 40% increase in app usage among subscribers.

Core Component 3: Sustainability and Community Engagement

Bharti Hexacom is committed to sustainability and community development. The company has set a goal to reduce its carbon footprint by 30% by 2025. In its latest sustainability report, Bharti Hexacom noted that 20% of its network operations are powered by renewable energy sources.

• Investment of approximately INR 1,500 crores in community initiatives, focusing on education and digital inclusion programs.
• Partnerships with over 100 NGOs to support various social causes.

These components illustrate Bharti Hexacom's commitment to its mission statement, ensuring that every strategic decision aligns with its core values while addressing the needs of its customers and the community at large.

Vision Statement of Bharti Hexacom Limited

Vision for Connectivity

Bharti Hexacom Limited aims to be the leading player in the telecommunications sector by enhancing connectivity across India. The vision emphasizes providing seamless communication services that cater to the evolving needs of customers.

As of 2024, the company holds a market share of approximately 29% in the Indian mobile market, servicing over 300 million subscribers.

Innovation and Technology Leadership

Committed to leveraging state-of-the-art technology, Bharti Hexacom is focused on delivering innovative solutions. The company has invested over ₹18,000 crores in network infrastructure upgrades since 2022 to ensure high-speed connectivity and improved service quality.

As of early 2024, the rollout of 5G services has reached 200 cities, aiming for comprehensive coverage by mid-2024.

Customer-Centric Approach

At the core of its vision is a strong customer-centric approach. Bharti Hexacom has established a customer satisfaction rate of 85% based on recent surveys, showcasing its dedication to service excellence.

• Introduction of AI-powered customer service solutions aimed at reducing response time by 60%.
• Deployment of mobile apps and digital platforms has increased customer engagement by 25% over the past year.

Sustainability and Social Responsibility

The vision statement includes a commitment to sustainability and corporate social responsibility. In 2023, Bharti Hexacom reduced its carbon footprint by 15% and aims for a reduction target of 30% by 2025.

The company has invested ₹2,000 crores in various social initiatives, focusing on education, health, and community development.

Global Expansion and Presence

Bharti Hexacom is positioning itself for global competitiveness. The company has expanded its footprint in international markets, achieving a revenue growth of 20% from its international operations in the fiscal year 2023-2024.

Strategic partnerships with technology leaders such as Nokia and Ericsson have been established to enhance global service delivery and innovation.

Partnerships and Collaborations

The vision emphasizes strategic partnerships to drive growth. By 2024, Bharti Hexacom has formed alliances with over 20 companies across various sectors, enhancing its service offerings and market reach.

Collaborations with fintech companies have introduced mobile banking solutions to its subscribers, leading to a customer adoption rate of 30% among users.

Core Values of Bharti Hexacom Limited

Customer Centricity

Customer-centricity is a core value of Bharti Hexacom Limited, emphasizing the importance of understanding and meeting the needs of customers. This commitment drives the company's strategies and operations.

In 2024, Bharti Hexacom achieved a customer satisfaction score of 93% based on surveys conducted across its service areas. The implementation of the 'Customer First' initiative included training sessions for over 10,000 employees, focusing on enhancing customer interactions and service delivery.

Additionally, the launch of the 'Digi Bharti' app in 2023 provided customers with real-time access to services and support, increasing user engagement by 25% within the first year of implementation.

Innovation

Innovation is vital for Bharti Hexacom's growth and leadership in the telecommunications sector. This value promotes a culture of continuous improvement and responsiveness to technological advancements.

In 2024, Bharti Hexacom invested ₹5,000 crores in network infrastructure upgrades, including the rollout of 5G technologies across major cities. The company has introduced new services like 'Smart Home Solutions,' leading to a revenue increase of 15% in its broadband services segment.

Moreover, Bharti's partnership with tech firms for AI-driven analytics has improved operational efficiency, reducing customer issue resolution time by 30%.

Integrity

Integrity underpins Bharti Hexacom's operations and interactions with stakeholders, ensuring transparency and ethical practices throughout its business processes.

In 2024, the company maintained a 100% compliance rate with regulatory requirements, reflecting its commitment to ethical governance. Bharti Hexacom also established the 'Integrity Helpline,' which received over 1,000 reports, demonstrating the company's culture of accountability.

The sustainability report published in the same year outlines significant efforts to reduce carbon emissions by 20%, underlining the company’s commitment to ethical business practices and environmental responsibility.

Collaboration

Collaboration fosters a sense of teamwork within Bharti Hexacom, promoting synergy among various teams and departments to enhance performance.

In 2024, the company launched 'Team Connect,' an initiative aimed at improving cross-departmental collaboration. This program resulted in a 15% increase in project completion rates and was positively received by 90% of employees.

Bharti Hexacom's partnerships with local content creators and businesses have led to the introduction of region-specific offerings, driving a 20% increase in local service adoption.

Accountability

Accountability reflects Bharti Hexacom’s commitment to take responsibility for its actions and decisions, both internally and externally.

In 2024, Bharti Hexacom reported an employee accountability framework that resulted in a 30% reduction in workplace incidents, reflecting its dedication to a safe work environment.

The company’s transparency in reporting its operational metrics has earned it a spot in the top 10% of telecom companies in terms of corporate governance, as identified in a recent industry benchmark survey.