Mission Statement, Vision, & Core Values (2025) of Getlink SE.

An Overview of Getlink SE

General Summary of Getlink SE

Getlink SE, formerly known as Groupe Eurotunnel SE, is a French company founded in 1986. It is best known for operating the Channel Tunnel, which connects the United Kingdom and France. The company’s primary services include transportation of passengers and freight through the Eurotunnel via its Eurostar and Eurotunnel Le Shuttle services.

As of 2024, Getlink SE has diversified its offerings, also involving freight services, infrastructure management, and customer services, enhancing its revenue streams. In 2023, the company reported sales of approximately €1.45 billion, reflecting a significant increase driven by robust passenger travel and freight transport demand.

Company's Financial Performance in the Latest Financial Reports

Getlink SE's financial performance in 2023 was outstanding, marked by record-breaking revenue attributed mainly to passenger and freight services. The latest earnings report indicated that the company's revenue grew by 12% year-on-year, reaching €1.45 billion compared to €1.29 billion in 2022.

This growth was particularly driven by Eurostar's recovery from the pandemic, with passenger numbers increasing by 25% to approximately 10 million travelers. Meanwhile, the freight segment also performed exceptionally well, contributing to the overall increase in revenues. Freight revenue alone saw a rise of 15% compared to the prior year.

The following table summarizes Getlink’s financial performance in recent years:

Introduction to Getlink as a Leader in the Industry

Getlink SE stands as a leader in the transportation and infrastructure industry, particularly recognized for its strategic role in cross-channel mobility. The company's extensive experience and commitment to safety, sustainability, and customer service have established it as a trusted provider. Getlink operates not only in passenger transport but also in logistics and freight services, highlighting its versatility and ability to adapt to market demands.

Investors and stakeholders interested in understanding the factors behind Getlink's success are encouraged to explore further insights into the company's innovative strategies, operational excellence, and market positioning.

Mission Statement of Getlink SE

Mission Statement Overview

The mission statement of Getlink SE emphasizes the company's commitment to providing high-quality transport and services, facilitating sustainable mobility across Europe. This mission acts as a guiding principle for the company, influencing strategic decisions and operations. A clear mission statement is essential for aligning the workforce and stakeholders towards common objectives, ensuring that all efforts contribute towards enhancing customer satisfaction and operational efficiency.

Core Component 1: High-Quality Products

A significant part of Getlink's mission is to deliver high-quality products that meet the needs of their clients. The company operates the Eurotunnel, connecting the UK and mainland Europe through its rail services. In 2022, Getlink reported a revenue of €1.31 billion, with a strong focus on improving service reliability and customer experience.

Statistical data indicates that Getlink achieved a punctuality rate of 94% for its Eurostar services in 2023, reflecting its commitment to high-quality service delivery and operational performance.

Core Component 2: Sustainable Mobility

Getlink's mission incorporates the principle of sustainable mobility, aiming to minimize the environmental impact of its operations. The company has invested significantly in initiatives to reduce carbon emissions, with a target of achieving a 50% reduction in CO2 emissions per passenger-kilometer by 2030 compared to 2019 levels. In 2022, the total CO2 emissions were reported at approximately 2 million tons.

Furthermore, Getlink's investment in the electrification of its rail network and promotion of the shift from road to rail transport are pivotal steps towards sustainability, aligning with broader European Union goals for carbon neutrality.

Core Component 3: Customer Satisfaction

Customer satisfaction is central to Getlink's mission. The company continuously seeks to enhance client experience through innovation and service improvements. In recent surveys conducted in 2023, over 87% of customers reported satisfaction with Getlink’s services, showcasing the effectiveness of its customer-oriented strategies.

The implementation of digital platforms for ticketing and information dissemination has improved accessibility and convenience for travelers, contributing to a positive overall experience. Additionally, the company's initiatives to maintain competitive pricing have resulted in a 10% increase in passenger numbers compared to 2022.

Vision Statement of Getlink SE

Long-term Sustainability Commitment

Getlink SE aims to lead the transport and tourism sectors with a strong commitment to sustainability. The company has set a target of reducing its greenhouse gas emissions by 20% by the year 2025. This commitment is part of a larger strategy to achieve long-term operational sustainability and minimize environmental impact.

Innovation and Technology Leadership

As part of its vision for 2024, Getlink SE emphasizes the integration of cutting-edge technology into its operations. The company has invested over €300 million in digital transformation projects, focusing on enhancing customer experience and operational efficiency. This investment aligns with its goal of becoming a digital leader in the transport industry.

Customer-Centric Approach

Getlink SE is dedicated to providing outstanding service to its customers, with a vision to increase customer satisfaction ratings to above 85% by 2024. This goal is supported by ongoing market research and customer feedback programs aimed at continuously improving service offerings.

Expansion of Network and Services

The company envisions expanding its operational network significantly. By 2025, Getlink SE aims to increase its service routes by 15%, enhancing connectivity and accessibility for its customers. The addition of new routes is expected to result in a projected revenue increase of €200 million annually.

Partnerships and Collaborations

Getlink SE recognizes the importance of strategic partnerships. The company is engaged in collaborations with various stakeholders, including local governments and environmental organizations, aiming to deliver on its vision of being an integrated transport operator. In 2024, the company plans to establish at least 10 new partnerships focused on sustainable transportation solutions.

Community and Social Responsibility

The vision of Getlink SE incorporates a strong sense of social responsibility. The company aims to contribute over €5 million annually to community development and environmental initiatives by 2024. This commitment underscores its goal of fostering a positive impact in the regions it operates.

Core Values of Getlink SE

Safety

Getlink SE places a strong emphasis on safety as a core value, reflecting its commitment to protecting employees, passengers, and the environment. In 2023, the company reported a significant reduction in accidents, achieving a 25% decrease in workplace incidents compared to the previous year.

The implementation of the Safety Management System (SMS) has been pivotal in this achievement. Over 200 safety audits were conducted across their operations, leading to tailored training programs for employees. In addition, the introduction of a new digital reporting system has empowered employees to report hazards in real-time, contributing to a safer work environment.

Customer Focus

Customer focus drives Getlink SE’s business strategy, ensuring that customer satisfaction remains a top priority. In 2023, the company achieved a customer satisfaction score of 92%, reflecting its dedication to providing quality services.

The launch of the new customer feedback initiative in mid-2023 allowed over 1,500 customers to participate in satisfaction surveys. Based on this feedback, the company introduced enhancements to its services, including Wi-Fi upgrades and streamlined ticket purchasing processes.

Innovation

Innovation is central to Getlink SE's ability to adapt and thrive in a competitive landscape. In 2023, the company invested approximately €50 million in research and development, focusing on sustainable transport solutions.

Key innovations include the establishment of the 'Green Train' project, which aims to reduce carbon emissions by 30% by 2025. The implementation of energy-efficient technologies in the Eurotunnel has also resulted in a 15% reduction in energy consumption since 2021.

Environmental Responsibility

Getlink SE demonstrates a strong commitment to environmental responsibility. In 2023, the company reduced its greenhouse gas emissions by 20%, achieving a significant milestone towards its goal of becoming a net-zero emitter by 2030.

Through the 'Sustainable Development Program', Getlink has initiated several projects, including the installation of solar panels across its facilities, which are projected to generate 25% of its energy needs by 2025. Additionally, the company has set a target to recycle 75% of all waste produced by its operations by the end of 2024.

Integrity

Integrity is a fundamental value at Getlink SE, guiding its operations and interactions with stakeholders. The company has implemented rigorous compliance and ethics programs, with over 300 employees trained in ethical business practices in the past year.

Getlink’s commitment to transparency is evident in its annual sustainability reports, which provide detailed accounts of its operations and financial performance. In 2022, these reports highlighted a commitment to fair business practices, which has resulted in zero penalties or violations reported in the last regulatory period.