Mission Statement, Vision, & Core Values (2025) of Proximus PLC.

An Overview of Proximus PLC

General Summary of Proximus PLC

Proximus PLC, established in 1930, is Belgium's leading telecommunications operator. Originally known as Belgacom, the company underwent a transformation in 2014, adopting the name Proximus to better reflect its mission of becoming a key player in digital services. Proximus provides a wide range of products and services, including mobile and fixed-line telephony, broadband internet, and digital television.

As of 2024, Proximus reported a robust sales performance, generating over €5 billion in revenue. The company's diverse portfolio includes 3.6 million mobile subscribers and 1.7 million broadband customers, reaffirming its market dominance. Moreover, Proximus continues to invest in next-generation technologies, including 5G and fiber-optic networks, to enhance its service offerings.

Company's Financial Performance in the Latest Financial Reports

Proximus PLC's recent financial reports highlight its impressive performance, particularly in 2023. The company achieved a record-breaking revenue of €5.2 billion, marking a year-over-year growth of 4.5%. This growth was primarily driven by a significant increase in mobile service revenues, which surged by 6.2% to reach €2.8 billion.

The following table summarizes Proximus's financial performance in the latest reporting period:

Notably, the company’s significant growth in mobile services has provided a solid foundation for its continued expansion in emerging markets, with a focus on enhancing customer experiences and investing in infrastructure improvements.

Introduction to Proximus as a Leader in the Industry

As one of the leading telecommunications companies in Belgium, Proximus has positioned itself at the forefront of the digital transformation landscape. The company's commitment to innovation and customer-centric solutions has earned it a strong reputation in the industry. Proximus is not just a telecom provider; it is a significant contributor to Belgium's digital economy, aiming to provide inclusive and sustainable connectivity solutions.

As Proximus continues to adapt to rapidly changing market dynamics, stakeholders are encouraged to explore further to understand the strategies behind its success and resilience in a competitive environment.

Mission Statement of Proximus PLC

Mission Statement of Proximus PLC

Proximus PLC's mission statement serves as a foundational element that guides its strategic direction and operational practices. It encapsulates the company's commitment to providing high-quality telecommunications services while fostering innovation and sustainability. The statement is critical for aligning the company’s long-term goals and performance metrics with stakeholder expectations.

Core Component 1: Customer Focus

The first core component emphasizes the importance of customer satisfaction and engagement. Proximus aims to enhance customer experience by delivering tailored solutions that meet the diverse needs of its clients.

In 2022, Proximus reported a customer satisfaction score of 81%, reflecting its commitment to understanding and responding to client needs. Furthermore, the company has invested €350 million in improving its network and service offerings over the past year.

Core Component 2: Innovation

Proximus recognizes that innovation is crucial for sustaining competitive advantage in the rapidly evolving telecommunications sector. This component focuses on advancing technology to provide cutting-edge services.

In 2023, Proximus launched its 5G network across major urban areas in Belgium, enhancing the speed and reliability of its mobile data services. The company reported a 15% increase in demand for 5G services during the first half of 2023. Additionally, Proximus allocated €150 million for research and development initiatives over the next three years.

Core Component 3: Sustainability

The sustainability component highlights Proximus’s commitment to responsible business practices and environmental stewardship. The company aims to reduce its carbon footprint and contribute positively to the communities it serves.

As of 2023, Proximus has achieved a 50% reduction in greenhouse gas emissions since 2015. The company has set a goal to become carbon neutral by 2025. Furthermore, Proximus invests approximately €20 million annually in community engagement initiatives that promote digital inclusion and environmental sustainability.

Vision Statement of Proximus PLC

Vision Statement Overview

Proximus PLC's vision statement embodies its commitment to becoming a key player in the digital transformation of Belgium, focusing on enhancing the lives of customers through innovative telecommunications services. As of 2024, Proximus aims to empower individuals, businesses, and communities by providing seamless connectivity and superior digital experiences.

Emphasis on Digital Transformation

Proximus emphasizes its role in facilitating digital transformation for its customers. The company seeks to be at the forefront of integrating advanced technologies such as 5G, IoT, and AI into its service offerings.

For context, Proximus has invested approximately €2 billion in network infrastructure and technology upgrades from 2021 to 2023. This investment is projected to enhance customer satisfaction and broaden service capabilities.

Commitment to Customer-Centricity

Proximus envisions a future where customer-centric solutions drive business growth. The company aims to tailor offerings to meet the specific needs of different customer segments while enhancing user experience.

Recent surveys indicate a customer satisfaction score of 82% in 2023, reflecting the company’s ongoing efforts in improving service delivery. With a targeted increase in this score to at least 85% by the end of 2024, Proximus seeks to differentiate itself in a competitive market.

Sustainability and Social Responsibility

As part of its vision, Proximus commits to sustainable practices and contributing to society. The company aims to achieve carbon neutrality by 2025, aligning with the European Union's Green Deal initiatives.

In 2023, Proximus reported a reduction in carbon emissions by 20% compared to 2020 levels, supporting its sustainability goals.

Innovation and Technological Leadership

Proximus aims to position itself as a leader in technological innovation, continuously enhancing its portfolio to provide cutting-edge services.

The company has allocated €500 million annually for research and development initiatives aimed at fostering innovation in telecommunications and digital services.

Financial Performance Metrics

Strategic Partnerships and Collaborations

Proximus intends to leverage partnerships with technology leaders to enhance its service offerings and expand market reach. Collaborations with companies like Microsoft and Cisco are already in place to deliver integrated solutions.

These partnerships are expected to contribute to a projected growth in corporate customers by 15% by 2024, allowing Proximus to facilitate advanced digital services across various sectors.

Core Values of Proximus PLC

Customer Centricity

Proximus PLC emphasizes a strong commitment to customer-centricity, ensuring that customer needs and satisfaction remain at the forefront of its business strategy. This core value is demonstrated through various initiatives and programs aimed at enhancing customer experience.

For instance, Proximus launched its 'MyProximus' app, which allows customers to manage their services seamlessly. In 2023, the app recorded over 1 million downloads, showcasing its popularity and the emphasis on user experience.

Additionally, Proximus achieved a Net Promoter Score (NPS) of 45 in 2023, reflecting a significant increase from 40 in 2022. This metric indicates growing customer loyalty and satisfaction.

Innovation

Innovation is another fundamental core value at Proximus. The company invests heavily in research and development to deliver cutting-edge technology and services.

In 2023, Proximus allocated €200 million to R&D, focusing on areas such as 5G development and smart cities. This investment supports their goal of becoming a leader in digital transformation in Belgium.

The launch of Proximus’ 5G network in major cities such as Brussels and Antwerp in 2023 marked a significant milestone, with a reported coverage of 50% of the urban population. This showcases their commitment to providing the latest technology to their customers.

Integrity

Integrity forms the backbone of Proximus’ corporate governance and ethical standards. The company adheres to strict compliance and ethical guidelines in all its operations.

In 2023, Proximus implemented a comprehensive compliance program that trained over 95% of its employees on ethical business practices. This initiative demonstrates the company's dedication to maintaining high standards of integrity.

Proximus also reported a reduced incident rate of ethical breaches by 30% compared to 2022, showcasing its commitment to a transparent and accountable business approach.

Sustainability

Sustainability is a core value that Proximus integrates into its strategic vision. The company actively works to minimize its environmental impact and promote corporate social responsibility.

In 2023, Proximus reduced its carbon emissions by 25% from the previous year, striving towards its goal of achieving carbon neutrality by 2025.

The company also launched the 'Play for Green' initiative, which aims to plant 1 million trees by 2025. By the end of 2023, Proximus had already planted 300,000 trees, illustrating its commitment to sustainability.