Mission Statement, Vision, & Core Values of Walgreens Boots Alliance, Inc. (WBA)

Walgreens Boots Alliance, Inc.'s core principles are the compass guiding a massive transition, but do they hold up against the financials? You're looking at a company with a Trailing Twelve Months revenue of $154.58 billion as of 2025, still navigating a net loss of $3.3 billion over the first nine months of fiscal 2025, so understanding their Mission, Vision, and Core Values isn't just a corporate exercise; it's a financial defintely necessity. Can a vision to be the leading partner in reimagining local healthcare truly drive a turnaround when the balance sheet is under pressure, and are their values like Courageous and Connected enough to unify a workforce of approximately 311,000 team members?

Walgreens Boots Alliance, Inc. (WBA) Overview

You're looking for a clear-eyed view of Walgreens Boots Alliance, Inc. (WBA), and the simple takeaway is this: it's a global healthcare powerhouse in the middle of a complex, high-stakes turnaround. The company is leaning hard into its healthcare services segment while simultaneously optimizing its massive retail footprint, a classic strategy to stabilize cash flow and focus on future growth.

The company you see today is the result of a 2014 merger between the U.S.-based Walgreen Co., founded in Chicago in 1901, and the European-based Alliance Boots, which traces its roots all the way back to 1849 in the UK. This transatlantic combination created a pharmacy-led health and wellbeing enterprise with a truly global reach. It's not just a drugstore; it's a sprawling ecosystem of health and beauty.

Walgreens Boots Alliance offers a wide range of products and services, spanning three key divisions: U.S. Retail Pharmacy, International, and U.S. Healthcare. You'll find everything from prescription and over-the-counter (OTC) drugs to high-quality beauty and personal care products under brands like Boots and No7. Plus, the newer U.S. Healthcare segment is aggressively building out primary care and specialty pharmacy services, trying to move beyond just filling scripts. To understand the full scope of this evolution, you can dig deeper here: Walgreens Boots Alliance, Inc. (WBA): History, Ownership, Mission, How It Works & Makes Money.

As of late 2025, the company's sheer scale is undeniable. The trailing twelve months (TTM) revenue is a massive $154.58 billion, reflecting the constant flow of business through its thousands of locations across the Americas and Europe. That's a huge operation, but managing that size is also the core challenge.

Latest Financial Performance and Key Growth Drivers (FY2025)

The most recent reports, covering the third quarter of fiscal year 2025 (ending May 31, 2025), show a company generating significant sales growth, even as it navigates profitability pressures and a pending acquisition. Total third-quarter sales climbed to $39.0 billion, a 7.2 percent increase year-over-year. Here's the quick math: that growth is largely driven by the core pharmacy business and the newer healthcare segment, offsetting continued weakness in the U.S. retail front-end sales.

The U.S. Retail Pharmacy segment remains the engine, delivering $30.7 billion in sales for the third quarter, up 7.8 percent. Pharmacy sales are the main product here, benefiting from higher prescription volume and branded drug inflation. But the International segment is also a powerhouse, with sales of $6.2 billion in the quarter, growing 7.8 percent year-over-year.

• U.S. Retail Pharmacy Q3 Sales: $30.7 billion (up 7.8%)
• International Segment Q3 Sales: $6.2 billion (up 7.8%)
• Boots UK Comparable Retail Sales: Increased 6.0 percent

What this data hides is the mixed performance. While pharmacy sales are strong, the non-pharmacy retail side-the grocery, household, and beauty categories in the U.S.-saw a 5.3 percent decrease in comparable sales. Still, the International segment's Boots UK comparable retail sales grew 6.0 percent, showing that the beauty and personal care categories are still a strong, resilient contributor to the overall portfolio. The growth is there, but it's concentrated in the pharmacy and international segments.

A Leader in the Evolving Healthcare Landscape

Walgreens Boots Alliance is defintely one of the leaders in the retail pharmacy and healthcare industry, holding the position as the second-largest pharmacy chain in the U.S. Its leadership isn't just about store count; it's about its strategic push into integrated healthcare services, a massive industry shift. The company is actively transforming its neighborhood pharmacies into health destinations, expanding its U.S. Healthcare segment to offer more primary and acute care.

The strategy is clear: use the vast retail footprint and brand trust to capture more of the healthcare dollar, moving beyond simply dispensing medications. This repositioning is a direct response to market dynamics and competition. With TTM revenue of over $154 billion, the company has the financial heft to execute this pivot, even while it closes around 500 underperforming U.S. stores in fiscal year 2025 as part of a footprint optimization plan. That's a realist approach to a challenging market. You need to understand the details of this transition to grasp why Walgreens Boots Alliance remains a major force, so let's dive into the specifics of its mission and values next.

Walgreens Boots Alliance, Inc. (WBA) Mission Statement

You're looking for the foundational compass of a global healthcare giant, and for Walgreens Boots Alliance, Inc. (WBA), the mission statement is exactly that. It's not just a feel-good phrase; it is the strategic blueprint that guides capital allocation, digital investment, and the massive store footprint.

The company's overarching purpose is to enable more joyful lives through better health. However, the mission statement that drives their competitive strategy is: to be the most trusted and convenient healthcare destination in the world. This singular focus is what ties together their retail pharmacy business-which saw sales of $30.7 billion in the U.S. Retail Pharmacy segment in the third quarter of fiscal 2025-with their burgeoning U.S. Healthcare operations. It's a clear, two-part mandate: earn trust and own convenience. If you want to understand WBA's long-term value, you have to see how they execute on these three core components.

Core Component 1: The Most Trusted Healthcare Destination

Trust is the bedrock of any business that dispenses medicine, so WBA's mission starts there. This component focuses on clinical quality, patient safety, and ethical operations. It's about being the reliable, local healthcare resource in the thousands of communities they serve.

To be fair, this isn't just about filling prescriptions; it's about expanding the pharmacist's role as a frontline educator and care provider. The company is committed to providing high-quality health and beauty products, and their owned brand products are responsibly produced with a focus on human and animal rights, plus sustainability. This commitment to quality is crucial, especially as WBA shifts more toward integrated services. They operate approximately 12,500 locations across eight countries, and with that scale comes a massive responsibility to maintain integrity. Honestly, if they lose trust, the entire model collapses.

• Uphold clinical standards in all 12,500+ locations.
• Prioritize patient safety and ethical sourcing.
• Leverage 312,000 team members as health ambassadors.

Core Component 2: The Most Convenient Healthcare Destination

In a world where everything is on-demand, convenience is a financial driver. For WBA, this means integrating their physical footprint with seamless digital access. They are redefining convenience from neighborhood pharmacies to home delivery and virtual care. This is where the company's investment in digital transformation really matters.

Their physical network includes approximately 8,500 retail locations in the U.S. and Puerto Rico that offer pharmacy services, including immunizations and health screenings, seven days a week. But the real strategic move is the digital layer: 24/7 on-demand virtual healthcare and prescription management via mobile app. That's a powerful combination. For the nine months ended May 31, 2025, WBA's sales increased 6.3 percent to $117.0 billion, a growth rate that is defintely supported by making care easier to access, not harder. This convenience factor is what keeps customers from migrating to competitors.

Here's the quick math: more convenience equals higher patient adherence, which drives prescription volume, and that's the core of their revenue. The goal is to make WBA the default choice for every health need, big or small. For a deeper dive into the numbers behind this strategy, you should read Breaking Down Walgreens Boots Alliance, Inc. (WBA) Financial Health: Key Insights for Investors.

Core Component 3: The Healthcare Destination

The final, and perhaps most transformative, component of the mission is the word 'destination.' This signals WBA's strategic pivot from a retail pharmacy chain that sells healthcare products to an integrated provider that delivers healthcare services. This is the big structural shift that will define their profitability for the next decade.

The U.S. Healthcare segment is the engine for this change. The company is actively working to simplify its U.S. Healthcare portfolio and is focused on significant financial improvement. Management is targeting an improvement in the U.S. Healthcare segment's EBITDA (Earnings Before Interest, Taxes, Depreciation, and Amortization) by $250 million at the midpoint in fiscal 2025. This segment includes primary care, specialty pharmacy, and other clinical services. The long-term goal is ambitious: to have 1,000 primary care clinics by 2027. This expansion into clinical services, which saw a 7.6% increase in sales in the third quarter of fiscal 2024 (a strong indicator of momentum into 2025), is the clearest evidence of the mission in action. They are building a new business model right on top of the old one.

Walgreens Boots Alliance, Inc. (WBA) Vision Statement

You're looking for a clear map of where Walgreens Boots Alliance, Inc. (WBA) is headed, especially with the pending acquisition by Sycamore Partners. The vision statement is your compass, and it's a defintely aggressive one: Walgreens Boots Alliance, Inc. (WBA): History, Ownership, Mission, How It Works & Makes Money. It's not just about selling goods anymore; it's about a fundamental shift in their business model.

The company's vision is: To be the leading partner in reimagining local healthcare and well-being for all. This isn't corporate fluff; it's a strategic mandate. It tells you they're moving from a retail-first model to an integrated healthcare provider, and the fiscal 2025 numbers show the pivot is underway, even with the retail side struggling.

Leading Partner in Reimagining Local Healthcare

The core of the vision is becoming a 'leading partner' in local healthcare, which is WBA's response to margin pressure in traditional pharmacy. They're trying to own the primary care relationship, not just fill the prescription. This is where the U.S. Healthcare segment comes in, driven by VillageMD and CareCentrix.

The commitment here is concrete: WBA aims to have 600 VillageMD clinics co-located within Walgreens stores by the end of calendar year 2025, moving toward 1,000 by 2027. That's a massive physical integration of primary care into the retail footprint. To be fair, the U.S. Retail Pharmacy segment's front-end sales were weak in Q3 fiscal 2025, but the U.S. Healthcare segment is the future bet. The U.S. Retail Pharmacy segment still reported Q3 sales of $30.7 billion, but the growth engine is now the higher-margin, integrated care model.

Here's the quick math: You need primary care to drive pharmacy volume, and you need the pharmacy to make the primary care convenient. It's a classic ecosystem play.

Well-being for All: Global Reach and Retail Strength

The 'well-being for all' part of the vision speaks to WBA's massive scale and international presence, ensuring the transformation isn't just a U.S. story. In the first nine months of fiscal 2025, the company's total sales increased by 6.3% to a staggering $117.0 billion. That kind of revenue base gives them the capital to execute the healthcare pivot globally.

The International segment, particularly Boots UK, is a crucial stabilizer. Boots UK has seen strong performance, with comparable retail sales increasing by 8.1% in Q1 fiscal 2025, and Boots.com sales growing by 30%. This shows the retail side isn't dead; it just needs to be focused on high-growth areas like health and beauty. The international segment's Q3 fiscal 2025 sales increased by 7.8% to $6.2 billion, proving the global model still works.

You can't reimagine healthcare without the scale to reach everyone.

Core Values: Courageous, Connected, Committed, Curious

WBA's core values-Courageous, Connected, Committed, Curious-are the behavioral framework, or the operating system, that supports this vision. You can see them in their strategic actions.

• Courageous: Being bold, honest, and decisive. This maps directly to the decision to close approximately 500 locations in fiscal 2025 as part of footprint optimization. That's a tough, courageous decision to cut underperforming assets for long-term health.
• Connected: Working together to create more joyful lives. This is the integration of VillageMD and CareCentrix, connecting primary care to home care.
• Committed: Being determined to do right by customers, patients, and each other. This is the focus on cost savings to improve the bottom line, which is necessary to fund the long-term vision.
• Curious: Continuously exploring and reinventing the future. This is the ongoing investment in digital transformation to streamline operations and improve customer engagement.

What this estimate hides is the execution risk on the VillageMD expansion and the complexity of integrating a private-equity-backed Sycamore Partners acquisition, which is expected to close in the fourth quarter of calendar year 2025. Still, the values show a willingness to make hard choices.

Walgreens Boots Alliance, Inc. (WBA) Core Values

You're looking for a clear map of what drives Walgreens Boots Alliance, Inc.'s (WBA) strategy, and honestly, it's all in their core values. These aren't just posters on a wall; they're the operating principles guiding a global leader with a purpose to create more joyful lives through better health. For an analyst, the values show where the capital is going and what risks they're willing to take.

WBA's vision is to be the leading partner in reimagining local healthcare and well-being for all. This isn't a simple retail play anymore; it's a full-scale pivot into integrated healthcare. The company's four core values-Courageous, Connected, Committed, and Curious-are the engine behind this massive shift, and you can see their impact directly in the fiscal year 2025 numbers.

Courageous

Being Courageous means being bold, honest, and decisive. For a company of WBA's size, that translates to making tough, strategic choices that redefine the business model, even when the market is volatile. You have to be willing to cut what isn't working to fund the future.

The most concrete example is the aggressive push into the U.S. Healthcare segment, pivoting away from a purely retail focus. This segment is expected to improve its Earnings Before Interest, Taxes, Depreciation, and Amortization (EBITDA) by a midpoint of $250 million in fiscal 2025, a clear sign of decisive investment in high-growth, high-margin services like VillageMD and Shields. That's a significant financial commitment to a new business line. Plus, the company has been focused on a turnaround plan that involves optimizing its store footprint and controlling operating costs, which is never easy, but defintely necessary for long-term health.

Curious

The value of being Curious means continuously exploring and reinventing the future. In a retail pharmacy environment, this translates to digital transformation and innovation in service delivery, which is key to maintaining convenience, a core part of their mission.

The numbers here are stark: WBA's commitment to digital convenience is evidenced by the Walgreens app having over 94 million lifetime downloads, making it a critical access point for patients. In the International segment, the Boots.com platform saw sales grow by 18.7 percent in the third quarter of fiscal 2025, showing that digital reinvention is driving top-line growth. They're using technology to meet customers where they are, which is the only way to win in modern retail.

Committed

To be Committed is to be determined to do right by customers, patients, and each other. For investors, this value maps to financial discipline and Environmental, Social, and Governance (ESG) performance-it's about long-term sustainability, not just quarterly returns.

Here's the quick math on commitment: Net cash provided by operating activities improved by $559 million in the first nine months of fiscal 2025, reaching $245 million, despite significant legal payments. This improvement shows a determined focus on cash flow, which is a non-negotiable for a company in a turnaround phase. On the ESG front, WBA is committed to reducing its carbon emissions by 30 percent by 2030 compared with a 2019 baseline, a tangible, long-term commitment to the planet. This is how you build trust and a defensible business.

Connected

Being Connected means working together to create more joyful lives. This is the social pillar, focusing on community health and an inclusive workplace. It's about recognizing that your business is only as healthy as the communities it serves.

WBA's commitment to a Healthy and Inclusive Workplace is demonstrated by its 100% score on the Disability Equality Index in fiscal 2024, a strong indicator of an inclusive culture that attracts diverse talent. In the Healthy Communities pillar, WBA's pharmacies serve as vital healthcare hubs, a commitment reinforced by partnerships, such as the one with the American Heart Association to bring CPR training to communities nationwide. This focus on community engagement is what makes their U.S. Retail Pharmacy segment's comparable sales growth of 8.5 percent in Q1 fiscal 2025 so meaningful; it shows that people trust their local pharmacy for more than just a prescription.

• Improve community health through partnerships.
• Foster an inclusive, diverse workplace.
• Drive comparable sales through trust and access.

For a deeper dive into the numbers behind these strategic moves, you should read Breaking Down Walgreens Boots Alliance, Inc. (WBA) Financial Health: Key Insights for Investors.