Mission Statement, Vision, & Core Values of Petco Health and Wellness Company, Inc. (WOOF)

With a network of over 1,500 pet care centers across the U.S., Mexico, and Puerto Rico, and a strong focus on purpose-driven work, the company aims to lead the pet industry towards a healthier, more sustainable future. But what exactly drives this category-defining health and wellness company?

Have you ever wondered what principles guide a company with $6.1 billion in net revenue for the full year 2024? Or how they plan to achieve double-digit adjusted EBITDA growth in 2025? Let's explore the mission, vision, and core values that shape their path in the pet industry.

Petco Health and Wellness Company, Inc. (WOOF) An Overview of

Founded in 1965, Petco Health and Wellness Company, Inc. (WOOF) has grown into a major pet retailer in the United States, offering a wide array of products and services for pets. These include pet food, supplies, grooming services, veterinary care, and training. With thousands of locations across the country, as of April 2025, Petco caters to pet owners through its brick-and-mortar stores and online platform.

In fiscal year 2024, Petco reported a revenue of approximately $6.2 billion. The company's revenue streams are diversified, with a significant portion coming from the sale of pet food and supplies. Services such as grooming and veterinary care also contribute substantially to the overall revenue. Petco has also seen growth in its digital channels, enhancing its accessibility to customers nationwide.

Petco’s financial performance reflects its position as a key player in the pet industry. Recent reports indicate that Petco is focused on expanding its veterinary services and enhancing its online platform to meet the evolving needs of pet owners. The company’s commitment to health and wellness positions it as a comprehensive resource for pet care.

Petco is recognized as one of the leading companies in the pet industry, and to understand the factors behind its success, explore more here: Petco Health and Wellness Company, Inc. (WOOF): History, Ownership, Mission, How It Works & Makes Money

Petco Health and Wellness Company, Inc. (WOOF) Mission Statement of

The mission statement of Petco Health and Wellness Company, Inc. (WOOF) is 'Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and our own Petco partners.'

Here's an in-depth look into the core components of the mission statement:

1. Category-Defining Health and Wellness Company: This aspect highlights Petco's ambition to lead and innovate within the pet health and wellness sector. It indicates a proactive approach to setting industry standards and influencing market trends, rather than merely following them. This includes offering comprehensive solutions that go beyond basic pet supplies, such as veterinary care, nutritional guidance, and grooming services. As of fiscal year 2024, Petco reported a revenue of $6.2 billion, underscoring its significant presence and influence in the pet industry.

2. Improving the Lives of Pets: This is a core element of Petco's mission, emphasizing the company's commitment to enhancing the quality of life for pets. This involves providing high-quality products, services, and advice that cater to the physical, emotional, and mental well-being of animals. Petco's dedication is reflected in its partnerships with animal welfare organizations and its focus on promoting responsible pet ownership. For instance, Petco has invested over $25 million in animal welfare initiatives, supporting adoption programs and providing essential resources to pet owners.

3. Pet Parents: Recognizing pet owners as integral to the well-being of their pets, Petco aims to support and empower them with the resources and knowledge needed to provide the best possible care. This includes offering personalized advice, educational resources, and a wide range of products tailored to meet the specific needs of different pets. Petco's customer base includes over 26 million active customers, reflecting the company's extensive reach and engagement with pet owners.

4. Petco Partners: Petco acknowledges the importance of its employees, referred to as 'Petco partners,' in achieving its mission. This component emphasizes the company's commitment to creating a supportive and rewarding work environment where employees can thrive and contribute to the company's goals. This includes providing training and development opportunities, promoting diversity and inclusion, and fostering a culture of collaboration and innovation. Petco employs approximately 29,000 partners across its stores, support centers, and veterinary hospitals.

To summarize, the mission statement reflects Petco's holistic approach to pet care, focusing on pets, their owners, and the company's employees. It signals Petco's dedication to leading the pet health and wellness industry through innovation, responsible practices, and a commitment to improving the lives of all stakeholders. Further insights into Petco's strategic direction and investor profile can be found at: Exploring Petco Health and Wellness Company, Inc. (WOOF) Investor Profile: Who’s Buying and Why?

Petco Health and Wellness Company, Inc. (WOOF) Vision Statement of

Petco Health and Wellness Company, Inc. operates with a clear vision focused on improving the lives of pets, pet parents, and their partners. As of April 2025, understanding their mission, vision, and core values provides insight into their strategic goals and operational priorities. The company's financial performance and market strategies align with its stated objectives, reflecting its commitment to the pet industry.

Petco's financial data from the 2024 fiscal year shows a significant investment in enhancing customer experience and expanding its service offerings. The company's dedication to health and wellness is evident in its product selection and veterinary services, aiming to be a comprehensive resource for pet owners. For more background, you can explore: Petco Health and Wellness Company, Inc. (WOOF): History, Ownership, Mission, How It Works & Makes Money

Mission Statement

Petco's mission is to nurture the powerful connection between people and pets. This mission drives every aspect of the business, from product selection to the services offered. Key components of this mission include:

• Promoting Pet Health: Ensuring pets have access to high-quality nutrition and healthcare.
• Supporting Pet Parents: Providing resources and solutions that make pet parenting easier and more enjoyable.
• Strengthening the Human-Animal Bond: Fostering deeper connections between people and their pets through various programs and services.

In 2024, Petco continued to expand its health and wellness offerings, including veterinary services and premium pet food brands, to better serve its mission. This expansion is reflected in the company's annual reports, highlighting a strategic focus on health-related products and services.

Vision Statement

Petco envisions a world where every pet lives its best life. This vision encompasses several key areas:

• Comprehensive Pet Care: Providing a wide range of products and services to meet all pet needs.
• Innovation and Technology: Utilizing technology to improve pet health and enhance the pet parent experience.
• Community Engagement: Building strong relationships with local communities and supporting animal welfare initiatives.

Petco's commitment to this vision is demonstrated through initiatives such as its adoption programs and partnerships with animal shelters. The company's financial investments in technology, such as its app and online platform, further support its vision by providing convenient access to pet care resources. For example, in 2024, Petco allocated approximately $50 million to digital enhancements aimed at improving customer engagement and streamlining the shopping experience.

Core Values

Petco's core values guide its actions and decisions, shaping its culture and brand identity. These values include:

• People: Putting people first.
• Pets: A deep love for animals.
• Partnership: Working together with different stakeholders.

These values are reflected in Petco's employee training programs and community outreach efforts. The company's dedication to animal welfare is evident in its ethical sourcing policies and support for animal rescue organizations. In 2024, Petco donated over $2 million in products and funds to support animal welfare initiatives across the United States.

By aligning its mission, vision, and core values, Petco aims to create a positive impact on the lives of pets and their owners. The company's strategic initiatives and financial investments reflect its commitment to these principles, positioning it as a leader in the pet health and wellness industry. The data from the 2024 fiscal year underscores Petco's ongoing efforts to enhance its services, expand its reach, and strengthen its relationships with pet parents and communities.

Petco Health and Wellness Company, Inc. (WOOF) Core Values of

Petco Health and Wellness Company, Inc. (WOOF), is guided by a clear mission, vision, and a robust set of core values. These elements work together to shape the company's culture, guide its strategic decisions, and define its relationships with customers, partners, and employees. Petco's mission is to improve the lives of pets, pet parents, and Petco partners. The vision is to be the most trusted brand in pet care. The core values reflect the company's beliefs and priorities, influencing how it operates daily.

Here are the core values of Petco Health and Wellness Company, Inc. (WOOF) as of April 2025:

• Pets First: Prioritizing the health and well-being of pets in every decision.
• People Are At Our Core: Commitment to the growth, development, and overall well-being of Petco partners.
• Customer-focused: Exceeding customer expectations by providing solutions and experiences that matter most to them.
• Innovation: Embracing new ideas and technologies to continuously improve and evolve.
• Integrity: Maintaining the highest standards of ethics, honesty, and transparency in all actions.

Pets First

Petco places the well-being of pets at the forefront of every decision. This core value influences how the company approaches its products, services, and overall business strategy. Petco actively supports pet adoption and welfare through partnerships with animal shelters and rescue organizations. For instance, in 2024, Petco helped facilitate the adoption of over 400,000 animals through its in-store adoption events and partnerships. This initiative not only provides homes for pets but also reduces the strain on local shelters.

Petco is committed to responsible pet care. The company has implemented strict guidelines for the products it sells, ensuring that they meet high standards for safety and quality. For example, Petco removed all dog and cat food products containing artificial colors, flavors, and preservatives from its shelves. This decision, affecting over 1,500 products, reflects Petco's dedication to offering healthier options for pets, aligning with the increasing demand for natural and wholesome pet food.

People Are At Our Core

Petco recognizes that its employees, whom they call 'partners,' are crucial to its success. The company invests in the growth, development, and overall well-being of its partners through various programs and initiatives. Petco provides extensive training and development opportunities to help its partners enhance their skills and advance their careers. In 2024, Petco invested over $10 million in training programs, offering courses on pet care, customer service, and leadership development. These programs help partners provide better service and build long-term careers within the company.

Petco offers comprehensive benefits packages to support the health and financial security of its partners. These benefits include health insurance, retirement plans, and employee stock purchase programs. Additionally, Petco provides resources for mental health and wellness, recognizing the importance of supporting the overall well-being of its partners. In a 2024 survey, 85% of Petco partners reported feeling valued and supported by the company, highlighting the positive impact of these initiatives.

Customer-Focused

Petco is dedicated to exceeding customer expectations by providing solutions and experiences that matter most to them. This commitment is reflected in its approach to customer service, product offerings, and in-store experiences. Petco has invested heavily in creating a seamless omnichannel experience for its customers, allowing them to shop online, in-store, or through the Petco app. The company has enhanced its digital capabilities, offering services such as same-day delivery and curbside pickup. In 2024, online sales grew by 15%, accounting for 30% of total revenue, demonstrating the increasing importance of digital channels to Petco's customers.

Petco personalizes the shopping experience to meet the unique needs of each pet and pet parent. The company offers customized product recommendations, tailored advice from pet care experts, and personalized services such as grooming and training. Petco's loyalty program, Petco Pals Rewards, provides members with exclusive discounts, offers, and perks. As of 2024, the program had over 20 million active members, who accounted for 70% of Petco's sales. This highlights the effectiveness of personalized engagement in driving customer loyalty and sales.

Innovation

Petco embraces new ideas and technologies to continuously improve and evolve. This value drives the company to explore innovative solutions in pet care, retail, and customer experience. Petco has been investing in technology to enhance its services and operations. This includes implementing AI-powered tools for personalized product recommendations and using data analytics to optimize supply chain management. In 2024, Petco allocated over $50 million to technology initiatives, resulting in a 20% increase in operational efficiency.

Petco actively seeks out partnerships with innovative companies to bring new products and services to its customers. This includes collaborations with telehealth providers to offer virtual vet consultations and partnerships with pet insurance companies to provide affordable coverage options. In 2024, Petco expanded its telehealth services to cover over 3 million pets, demonstrating the growing demand for convenient and accessible pet care solutions.

Integrity

Petco maintains the highest standards of ethics, honesty, and transparency in all its actions. This value guides the company's relationships with customers, partners, and stakeholders. Petco is committed to ethical sourcing and sustainable business practices. The company works with suppliers who share its commitment to animal welfare, environmental responsibility, and fair labor practices. Petco has set a goal to source 100% of its seafood from sustainable fisheries by 2025, reflecting its dedication to environmental stewardship.

Petco communicates openly and honestly with its stakeholders, providing transparent information about its business practices, financial performance, and social impact. The company publishes an annual sustainability report, outlining its progress on key environmental, social, and governance (ESG) metrics. In 2024, Petco received recognition for its strong ESG performance, earning a high rating from leading sustainability rating agencies. This underscores the company's commitment to operating with integrity and accountability.

To gain more insights into Petco Health and Wellness Company, Inc. (WOOF), explore this detailed investor profile: Exploring Petco Health and Wellness Company, Inc. (WOOF) Investor Profile: Who’s Buying and Why?