Mission Statement, Vision, & Core Values of Zoom Video Communications, Inc. (ZM)

Have you ever wondered what drives a company like Zoom forward? With a 3.1% year-over-year increase in revenue, reaching $4.665 billion for the fiscal year 2025, it's clear they're doing something right. But what exactly is their secret sauce?

Beyond the numbers, what principles guide their decisions and shape their culture? Let's dive into the core of Zoom Video Communications, Inc. to uncover the mission, vision, and core values that propel this AI-first company.

What are the core values that drive Zoom's culture of delivering happiness, and how do they translate into their everyday operations? What is Zoom's mission to make video communications frictionless and secure for everyone?

Zoom Video Communications, Inc. (ZM) An Overview of

Zoom Video Communications, Inc. was founded in 2011 and has become a leading platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems. By April 2025, it continues to connect people globally through its accessible and innovative technology. Zoom's services cater to a wide array of uses, from personal communications to large-scale enterprise operations.

Zoom offers a suite of products designed to meet diverse communication needs:

• Zoom Meetings: Provides HD video and audio for meetings of all sizes.
• Zoom Rooms: Enables software-based conference room systems.
• Zoom Phone: Offers a cloud-based phone system.
• Zoom Chat: Facilitates instant messaging and file sharing.
• Zoom Webinars: Supports large virtual events with interactive features.

In its fiscal year 2024, Zoom reported a total revenue of $4.527 billion, marking a 3.1% increase compared to the previous year. This growth reflects Zoom's continued importance in the communication strategies of businesses and individuals alike.

Zoom's financial performance in fiscal year 2024 demonstrates its strong position in the market:

• The company reported GAAP operating income of $563.8 million, compared to $45.7 million the previous year.
• Non-GAAP operating income reached $1.7 billion, up from $1.2 billion year-over-year.
• GAAP net income per share was $1.81, while non-GAAP net income per share was $4.81.
• Zoom generated approximately $1.4 billion in operating cash flow.

These figures highlight Zoom's robust financial health and increasing profitability as of its latest reports in early 2024.

Zoom has established itself as a key player in the unified communications industry. Its user-friendly platform and comprehensive feature set have made it a favorite for businesses of all sizes. To gain more insights into Zoom's financial stability and growth potential, check out: Breaking Down Zoom Video Communications, Inc. (ZM) Financial Health: Key Insights for Investors.

Zoom Video Communications, Inc. (ZM) Mission Statement

Zoom's mission statement is 'to deliver happiness and become a daily habit for users. We believe the future of work has shifted to become more flexible, hybrid, and distributed. We empower people to connect on their terms, enabling them to accomplish more together.' This statement encapsulates the company's commitment to user satisfaction and its vision for the future of communication and collaboration.

The mission statement highlights several key aspects of Zoom's operational philosophy:

• Delivering Happiness: This reflects Zoom's focus on creating positive user experiences.
• Becoming a Daily Habit: Zoom aims to be an integral part of users' daily routines.
• Flexible, Hybrid, and Distributed Work: Acknowledges the evolving nature of work environments.
• Empowering People: Zoom seeks to provide users with the tools they need to connect and collaborate effectively.

Zoom's commitment to delivering happiness is evident in its user-centric approach to product development and customer service. By prioritizing ease of use and reliability, Zoom has cultivated a loyal user base. The company's focus on becoming a daily habit underscores its ambition to be the go-to platform for communication and collaboration. This involves continuously innovating and expanding its offerings to meet the diverse needs of its users. Acknowledging the shift towards flexible, hybrid, and distributed work environments, Zoom is positioning itself as a key enabler of this transformation. By providing tools that facilitate seamless communication and collaboration, Zoom empowers individuals and teams to work together effectively, regardless of location. For more insights, check out this article: Zoom Video Communications, Inc. (ZM): History, Ownership, Mission, How It Works & Makes Money.

The core components of Zoom's mission statement can be further analyzed to understand how they drive the company's actions and strategies.

Delivering Happiness

Delivering happiness is a core tenet of Zoom's mission, reflecting the company's commitment to creating positive and satisfying experiences for its users. This involves not only providing a reliable and user-friendly platform but also ensuring that users feel valued and supported. According to Zoom's fiscal year 2024, the company reported a customer satisfaction score of over 4.5 out of 5, indicating a high level of user contentment. This metric is crucial as it directly correlates with customer retention and loyalty, which are vital for sustainable growth.

Zoom achieves this through:

• User-Centric Design: Zoom prioritizes ease of use in its platform design, ensuring that users can quickly and easily access the features they need.
• Reliable Performance: Zoom invests heavily in its infrastructure to ensure reliable and consistent performance, minimizing disruptions and technical issues.
• Customer Support: Zoom provides comprehensive customer support resources, including online documentation, tutorials, and live support, to help users resolve any issues they may encounter.

Becoming a Daily Habit

Zoom's ambition to become a daily habit underscores its goal of being an indispensable tool for communication and collaboration. This involves integrating Zoom into the daily workflows of its users and making it the go-to platform for all their communication needs. In fiscal year 2024, Zoom reported that daily active users (DAUs) increased by 22%, indicating a growing reliance on the platform for daily communication. This growth is a testament to Zoom's success in becoming an integral part of users' routines.

Zoom aims to achieve this by:

• Expanding Functionality: Zoom continuously adds new features and capabilities to its platform, making it more versatile and useful for a wider range of tasks.
• Seamless Integration: Zoom integrates with other popular productivity tools, such as calendars, email clients, and project management software, making it easier for users to incorporate Zoom into their existing workflows.
• Promoting Engagement: Zoom actively promotes user engagement through webinars, training sessions, and community forums, fostering a sense of community and encouraging users to explore the platform's full potential.

Empowering People

Empowering people is a central theme in Zoom's mission, reflecting the company's commitment to providing users with the tools they need to connect and collaborate effectively, regardless of location or device. This involves not only providing a robust and feature-rich platform but also ensuring that users have the skills and knowledge to use it effectively. According to Zoom's fiscal year 2024, the company invested over $80 million in training and education programs to help users maximize their use of the platform. This investment demonstrates Zoom's commitment to empowering its users and ensuring that they can fully leverage the platform's capabilities.

Zoom empowers people by:

• Providing Accessible Tools: Zoom's platform is designed to be accessible to users of all skill levels, with intuitive interfaces and clear instructions.
• Offering Training and Support: Zoom provides a wide range of training and support resources, including online tutorials, webinars, and live support, to help users learn how to use the platform effectively.
• Fostering Collaboration: Zoom's platform is designed to facilitate collaboration, with features such as screen sharing, annotation, and breakout rooms that make it easy for users to work together on projects and tasks.

Zoom Video Communications, Inc. (ZM) Vision Statement

Zoom Video Communications, Inc. aims to provide one platform for connecting people through frictionless video, voice, chat, and content sharing. Understanding the vision requires examining its core components, including its mission statement and core values. For additional background, you can explore: Zoom Video Communications, Inc. (ZM): History, Ownership, Mission, How It Works & Makes Money

Mission Statement

Zoom's mission is to deliver happiness. This encompasses several key areas:

• Providing a platform that enhances communication and collaboration.
• Focusing on user experience to make interactions seamless and enjoyable.
• Striving to create a positive impact on its employees, customers, and the community.

This mission reflects a commitment to not only providing technology solutions but also fostering meaningful connections and satisfaction. The company's focus on user-friendliness and reliability aims to make virtual interactions as natural and productive as face-to-face meetings. This approach has helped the company to become a popular choice for businesses, educators, and individuals alike. As of the fiscal year 2024, Zoom reported total revenue of $4.53 billion, demonstrating its wide adoption and impact.

Core Values

Zoom's core values guide its actions and decisions, shaping the company culture and influencing how it interacts with the world:

• Care: Demonstrating empathy and support for employees, customers, and the community.
• Collaboration: Working together to achieve common goals and fostering a culture of teamwork.
• Innovation: Continuously seeking new and better ways to improve its products and services.
• Dedication: Committing to excellence and going the extra mile to meet the needs of its stakeholders.
• Humility: Remaining grounded and recognizing the importance of continuous learning and improvement.

These values collectively promote a positive and productive work environment, encouraging employees to contribute their best while ensuring customer satisfaction. For example, Zoom's dedication to innovation led to the introduction of new features and integrations, enhancing the platform's functionality and user experience. During fiscal year 2024, research and development expenses totaled $478.2 million, reflecting its commitment to innovation.

One Platform

Zoom's vision of providing 'one platform' emphasizes the integration of various communication tools into a single, unified solution. This includes video conferencing, voice calls, chat, and content sharing. By combining these features, Zoom aims to simplify communication and collaboration, making it easier for users to connect and work together, regardless of their location. The company's platform supports a wide range of devices and operating systems, ensuring accessibility for users across different environments. In 2024, Zoom's platform facilitated trillions of meeting minutes, highlighting its extensive use and reliability.

Frictionless Experience

A key aspect of Zoom's vision is to create a 'frictionless' experience for its users. This means minimizing the barriers and obstacles that can hinder communication and collaboration. Zoom strives to make its platform easy to use, reliable, and accessible, so users can focus on their conversations and tasks without being distracted by technical issues. This commitment to user experience has been a major factor in Zoom's success, helping it to attract and retain a large and loyal customer base. For instance, Zoom's net promoter score (NPS) remained consistently high in 2024, indicating strong customer satisfaction.

Zoom Video Communications, Inc. (ZM) Core Values

While specific, formally published core values for Company are not readily available as of April 2025, insights into the company's operational focus and priorities can be gathered from its leadership's public statements, company initiatives, and overall business strategy. These inferred values reflect what Company emphasizes in its actions and communications.

Focus on Customers

Company places a high priority on meeting and exceeding customer expectations. This is evident in their continuous efforts to improve user experience and introduce innovative features. For example, during the fiscal year 2024, Company reported a customer satisfaction score of 4.5 out of 5, reflecting their commitment to providing high-quality service. Their dedication is also reflected in the expansion of their service offerings to include more customized solutions tailored to different business needs.

• Company actively solicits and incorporates user feedback to refine its platform.
• They offer extensive support resources, including tutorials and webinars, to help users maximize the value of their service.

Innovation

Innovation is a driving force. Company consistently seeks to enhance its platform with new features and capabilities. In fiscal year 2024, Company invested over $400 million in research and development, demonstrating its commitment to staying at the forefront of technology. This investment has led to advancements in AI-driven features, enhanced security protocols, and improved integration with other business tools.

• Company encourages employees to explore new ideas and technologies through internal innovation challenges and hackathons.
• They actively partner with other technology companies and startups to integrate cutting-edge solutions into their platform.

Teamwork and Collaboration

Company fosters a collaborative environment where employees are encouraged to work together to achieve common goals. This is reflected in their organizational structure and communication practices. For instance, Company uses its own platform to facilitate internal meetings and collaborations, promoting seamless communication across different teams and departments. According to an internal survey conducted in 2024, 85% of employees reported feeling supported by their colleagues.

• Company organizes regular team-building activities and events to strengthen relationships among employees.
• They provide opportunities for cross-functional collaboration on projects, enabling employees to learn from each other and share their expertise.

Integrity and Trust

Company is committed to conducting business with the highest standards of integrity and ethics. This is evident in their transparent communication practices and commitment to data privacy and security. In response to growing concerns about data security, Company has implemented enhanced encryption protocols and data protection measures. In 2024, Company achieved compliance with several key industry standards, including ISO 27001 and SOC 2 Type II.

• Company has a comprehensive code of conduct that outlines ethical expectations for all employees.
• They provide regular training on ethics and compliance to ensure that employees are aware of their responsibilities.

Social Responsibility

Company recognizes its responsibility to contribute to the well-being of society and the environment. This is reflected in their sustainability initiatives and support for social causes. Company has set ambitious goals to reduce its carbon footprint and promote environmental stewardship. In 2024, Company announced a partnership with a leading environmental organization to support reforestation efforts and promote sustainable business practices. Additionally, Company has committed over $1 million to support educational programs and initiatives in underserved communities.

• Company encourages employees to volunteer their time and skills to support local communities.
• They offer matching gift programs to amplify the impact of employee donations to charitable organizations.

To gain more insights into Company's financial stability and investment potential, consider exploring this resource: Breaking Down Zoom Video Communications, Inc. (ZM) Financial Health: Key Insights for Investors