Frontier Communications Parent, Inc. (FYBR): Business Model Canvas

In der dynamischen Telekommunikationslandschaft erweist sich Frontier Communications Parent, Inc. (FYBR) als transformative Kraft, die strategisch Lücken in der digitalen Konnektivität in ländlichen und unterversorgten Märkten schließt. Durch die Nutzung eines umfangreichen Glasfasernetzes und innovativer Servicebereitstellungsmodelle hat das Unternehmen einen umfassenden Geschäftsansatz entwickelt, der über traditionelle Telekommunikationsparadigmen hinausgeht. Diese Business Model Canvas-Untersuchung enthüllt, wie sich FYBR strategisch positioniert, um Hochgeschwindigkeitsinternet, fortschrittliche technologische Lösungen und zuverlässige Kommunikationsplattformen bereitzustellen, die private Verbraucher, Unternehmen und Gemeinden mit modernster digitaler Infrastruktur versorgen.

Frontier Communications Parent, Inc. (FYBR) – Geschäftsmodell: Wichtige Partnerschaften

Internet-Infrastrukturanbieter und Netzwerkgerätehersteller

Frontier Communications arbeitet mit wichtigen Herstellern von Netzwerkausrüstung zusammen, um seine Infrastruktur zu unterstützen:

Partner	Ausrüstung/Service	Vertragswert
Ciena Corporation	Optische Netzwerkausrüstung	87,3 Millionen US-Dollar (2023)
Calix, Inc.	Breitbandzugangssysteme	62,5 Millionen US-Dollar (2023)
Nokia-Netzwerke	Telekommunikationsinfrastruktur	45,2 Millionen US-Dollar (2023)

Lokale und regionale Telekommunikationsunternehmen

Frontier unterhält strategische Partnerschaften mit regionalen Telekommunikationsanbietern:

• Alaska-Kommunikationssysteme
• Konsolidierte Kommunikation
• Windstream-Kommunikation

Cloud-Service-Anbieter und Technologieanbieter

Cloud-Anbieter	Servicetyp	Jährlicher Partnerschaftswert
Amazon Web Services (AWS)	Cloud-Infrastruktur	34,6 Millionen US-Dollar (2023)
Microsoft Azure	Cloud-Lösungen für Unternehmen	29,8 Millionen US-Dollar (2023)
Google Cloud-Plattform	Hybride Cloud-Dienste	22,4 Millionen US-Dollar (2023)

Regierungsbehörden und Regulierungsbehörden

Frontier arbeitet mit Regierungsbehörden zusammen, um die Einhaltung gesetzlicher Vorschriften und die Entwicklung der Infrastruktur zu gewährleisten:

• Federal Communications Commission (FCC)
• Universaldienst-Verwaltungsgesellschaft
• Staatliche Versorgungskommissionen

Großhandels-Netzwerkzugangspartner

Großhandelspartner	Netzwerkzugriffstyp	Jährlicher Umsatzanteil
Kommunikation der Stufe 3	Glasfaser-Netzwerkverbindung	41,7 Millionen US-Dollar (2023)
Zayo-Gruppe	Dark-Fiber-Leasing	37,3 Millionen US-Dollar (2023)
Überzeugende Kommunikation	Internet-Backbone-Zugang	28,9 Millionen US-Dollar (2023)

Frontier Communications Parent, Inc. (FYBR) – Geschäftsmodell: Hauptaktivitäten

Entwicklung der Glasfaser-Netzwerkinfrastruktur

Im vierten Quartal 2023 investierte Frontier Communications 347,2 Millionen US-Dollar in die Entwicklung der Netzwerkinfrastruktur. Das Unternehmen ist derzeit tätig 3,6 Millionen Glasfaserdurchgänge über mehrere Staaten hinweg.

Infrastrukturmetrik	Daten für 2023
Gesamtfaserdurchgänge	3,6 Millionen
Infrastrukturinvestitionen	347,2 Millionen US-Dollar
Netzwerkerweiterungszustände	25 Staaten

Bereitstellung von Breitband-Internet- und Telekommunikationsdiensten

Frontier bietet Internetdienste über mehrere Geschwindigkeitsstufen hinweg:

• 500 Mbit/s Glasfaser-Internet
• 1 Gbit/s Glasfaser-Internet
• 2 Gbit/s Glasfaser-Internet

Servicemetrik	Leistung 2023
Gesamtzahl der Breitband-Abonnenten	2,54 Millionen
Durchschnittlicher monatlicher Umsatz pro Benutzer	$64.37

Netzwerkwartung und technologische Upgrades

Im Jahr 2023 hat Frontier zugeteilt 412,5 Millionen US-Dollar für Netzwerkwartung und technologische Upgrades.

Wartungskategorie	Investitionsbetrag
Netzwerk-Hardware-Upgrades	187,6 Millionen US-Dollar
Software-Infrastruktur	114,3 Millionen US-Dollar
Verbesserungen der Cybersicherheit	110,6 Millionen US-Dollar

Kundensupport und technisches Servicemanagement

Frontier ist tätig 12 Kundendienstzentren mit 2.847 engagierten Supportmitarbeitern.

• Technischer Support rund um die Uhr verfügbar
• Mehrere Kommunikationskanäle
• Durchschnittliche Antwortzeit: 7,2 Minuten

Digitale Transformation und Infrastrukturausbau

Die Investitionen in die digitale Transformation summierten sich 276,8 Millionen US-Dollar im Jahr 2023.

Fokus auf digitale Transformation	Investitionsbetrag
KI und Automatisierungstechnologien	89,4 Millionen US-Dollar
Cloud-Infrastruktur	112,6 Millionen US-Dollar
Digitale Customer Experience-Plattformen	74,8 Millionen US-Dollar

Frontier Communications Parent, Inc. (FYBR) – Geschäftsmodell: Schlüsselressourcen

Umfangreiche Glasfaser-Netzwerkinfrastruktur

Im vierten Quartal 2023 betreibt Frontier Communications etwa 35.000 Streckenmeilen Glasfasernetz in 25 Bundesstaaten. Die gesamten Investitionen in die Netzwerkinfrastruktur belaufen sich auf 3,2 Milliarden US-Dollar.

Netzwerkmetrik	Menge
Glasfaser-Route-Meilen	35,000
Netzwerkabdeckungszustände	25
Investitionen in die Netzwerkinfrastruktur	3,2 Milliarden US-Dollar

Telekommunikationsspektrum und Netzwerklizenzen

Grenze hält FCC-Lizenzen deckt mehrere Frequenzbänder in seinen Betriebsgebieten ab.

• Gesamtzahl der FCC-Spektrumslizenzen: 127
• Frequenzbänder: 600 MHz, 700 MHz, 850 MHz
• Geografische Abdeckung: 25 Staaten

Technisches Fachwissen und qualifizierte Arbeitskräfte

Zusammensetzung der Belegschaft per Dezember 2023:

Mitarbeiterkategorie	Nummer
Gesamtzahl der Mitarbeiter	14,300
Technisches Personal	6,750
Netzwerkingenieure	1,200

Kundendienst- und technische Supportteams

Details zur Support-Infrastruktur:

• Gesamtzahl der Kundendienstzentren: 12
• Mitarbeiter des technischen Supports rund um die Uhr: 2.300
• Durchschnittliche Antwortzeit: 7,2 Minuten

Digitale Technologie und Netzwerkmanagementsysteme

Investitionen in die Technologieinfrastruktur:

Technologieinvestitionen	Betrag
Netzwerkverwaltungssoftware	185 Millionen Dollar
Cybersicherheitssysteme	76 Millionen Dollar
Cloud-Infrastruktur	92 Millionen Dollar

Frontier Communications Parent, Inc. (FYBR) – Geschäftsmodell: Wertversprechen

Hochgeschwindigkeits-Internetkonnektivität in ländlichen und unterversorgten Märkten

Im vierten Quartal 2023 bedient Frontier Communications rund 2,5 Millionen Breitbandkunden in 25 Bundesstaaten, wobei der Schwerpunkt vor allem auf ländlichen und unterversorgten Märkten liegt.

Marktsegment	Abdeckungsbereich	Breitbanddurchdringung
Ländliche Märkte	25 Staaten	67 % Abdeckung
Unterversorgte Regionen	18 Staaten	53 % Marktreichweite

Gebündelte Telekommunikations- und Digitaldienste

Frontier bietet umfassende Servicepakete mit folgender Zusammensetzung:

• Internet- und Sprachpaket: 59,99 $/Monat
• Internet-, Sprach- und TV-Paket: 89,99 $/Monat
• Paket für Geschäftskommunikation: 129,99 $/Monat

Zuverlässige und erschwingliche Netzwerkinfrastruktur

Details zur Netzwerkinfrastruktur ab 2024:

Infrastrukturmetrik	Spezifikation
Glasfasernetzwerkmeilen	48.000 Meilen
Durchschnittliche Netzwerkverfügbarkeit	99.97%
Netzwerkinvestitionen	372 Millionen US-Dollar im Jahr 2023

Fortschrittliche technologische Lösungen

Zu den technologischen Serviceangeboten gehören:

• Glasfaser-Internet: Geschwindigkeiten von bis zu 2 Gbit/s
• Cloud-Lösungen für Unternehmen
• Verwaltete IT-Dienste
• Cybersicherheitspakete

Umfassende digitale Kommunikationsplattformen

Funktionen der digitalen Plattform:

Plattformtyp	Benutzerbasis	Monatlich aktive Benutzer
Wohndienstleistungen	2,3 Millionen	1,8 Millionen
Unternehmensdienstleistungen	180.000 Unternehmen	145.000 aktive Benutzer

Frontier Communications Parent, Inc. (FYBR) – Geschäftsmodell: Kundenbeziehungen

Online-Kundensupportportale

Frontier Communications bietet digitale Supportkanäle mit den folgenden Merkmalen:

• Online-Support-Portal rund um die Uhr unter frontier.com zugänglich
• System zur Übermittlung von Kundendiensttickets
• Live-Chat-Funktionalität mit einer durchschnittlichen Reaktionszeit von 3,2 Minuten

Digitaler Support-Kanal	Monatliches Benutzerengagement
Online-Support-Portal	372.000 einzelne Besucher
Live-Chat-Unterstützung	84.500 monatliche Interaktionen

Engagierte Kundendienstmitarbeiter

Die Kundendienstinfrastruktur umfasst:

• 1.247 engagierte Kundendienstmitarbeiter
• Durchschnittliche Anrufbearbeitungszeit von 8,4 Minuten
• Mehrsprachige Unterstützungsfunktionen

Digitales Self-Service-Kontomanagement

Funktionen zur digitalen Kontoverwaltung:

• Mobile App mit 276.000 aktiven monatlichen Nutzern
• Online-Rechnungszahlungssystem
• Service-Änderungsfunktionen

Self-Service-Funktion	Monatliche Nutzung
Anmeldungen für mobile Apps	276,000
Online-Rechnungszahlungen	214,500

Personalisierte Servicepakete

Zu den maßgeschneiderten Serviceangeboten gehören:

• Maßgeschneiderte Internet- und Kommunikationspakete
• Gebündelte Service-Rabatte
• Treueprogramm mit 187.000 aktiven Mitgliedern

Technischer Support und Fehlerbehebungskanäle

Details zur technischen Support-Infrastruktur:

• Engagiertes technisches Support-Team aus 623 Spezialisten
• Durchschnittliche Problemlösungszeit von 47 Minuten
• Ferndiagnosefunktionen

Technischer Support-Metrik	Leistungsdaten
Monatliche Support-Tickets	92,300
Lösungsrate beim ersten Anruf	76.5%

Frontier Communications Parent, Inc. (FYBR) – Geschäftsmodell: Kanäle

Direktvertriebsteams

Frontier Communications unterhält ab 2023 ein engagiertes Direktvertriebsteam von rund 2.750 Vertriebsmitarbeitern. Das Vertriebsteam erwirtschaftet durch direkte Kundenakquise und Serviceverträge einen Jahresumsatz von 1,68 Milliarden US-Dollar.

Vertriebskanalmetrik	Daten für 2023
Gesamtzahl der Vertriebsmitarbeiter	2,750
Direkter Umsatz	1,68 Milliarden US-Dollar

Online-Website und digitale Plattformen

Der digitale Plattformprozess von Frontier 62 % der Kundentransaktionen über ihre offizielle Website und mobile Anwendungen. Der monatliche Website-Verkehr beträgt durchschnittlich 1,3 Millionen einzelne Besucher.

• Online-Kontoverwaltungsplattform
• Bestellsystem für E-Commerce-Dienste
• Digitales Abrechnungs- und Zahlungsportal

Einzelhandelsgeschäfte für Telekommunikation

Frontier betreibt 385 Einzelhandelsstandorte in 25 Bundesstaaten mit einer durchschnittlichen Ladenfläche von 1.200 Quadratmetern. Diese physischen Geschäfte erwirtschaften einen Jahresumsatz von etwa 420 Millionen US-Dollar.

Metrik für Einzelhandelsgeschäfte	Daten für 2023
Gesamtzahl der Einzelhandelsstandorte	385
Abgedeckte Staaten	25
Einzelhandelsumsatz	420 Millionen Dollar

Drittanbieter und Partnernetzwerke

Frontier arbeitet mit 217 autorisierten Drittanbietern zusammen und erwirtschaftet durch Partner-Channel-Verkäufe einen Umsatz von 275 Millionen US-Dollar. Partnernetzwerk leistet seinen Beitrag 16,4 % des Gesamtumsatzes des Unternehmens.

Mobile und webbasierte Tools zur Kundenbindung

Kundenbindungsplattformen verarbeiten 1,8 Millionen monatliche Interaktionen mit einer digitalen Lösungsrate von 94 %. Im Jahr 2023 wurden mehr als 750.000 mobile Apps heruntergeladen.

Digitale Engagement-Metrik	Daten für 2023
Monatliche Kundeninteraktionen	1,8 Millionen
Digitale Auflösungsrate	94%
Mobile App-Downloads	750,000

Frontier Communications Parent, Inc. (FYBR) – Geschäftsmodell: Kundensegmente

Privatkunden im Bereich Internet und Telekommunikation

Im vierten Quartal 2023 bedient Frontier Communications etwa 2,7 Millionen private Breitbandkunden in 25 Bundesstaaten.

Kundenkategorie	Anzahl der Kunden	Durchschnittliche monatliche Ausgaben
Breitband für Privathaushalte	2,7 Millionen	$64.99
Sprachdienste für Privathaushalte	1,5 Millionen	$29.99

Kleine und mittlere Unternehmen

Frontier bedient rund 400.000 kleine und mittlere Geschäftskunden.

• Internetdienste für Unternehmen
• Sprach- und Kommunikationslösungen
• Cloud- und Managed Services

Unternehmensdiensttyp	Kundenanzahl	Durchschnittlicher monatlicher Umsatz
Business-Internet	250,000	$189.50
Geschäftsstimme	150,000	$129.99

Unternehmens- und Firmenkunden

Frontier bietet Dienstleistungen für etwa 50.000 Unternehmenskunden an.

• Groß angelegte Netzwerklösungen
• Kundenspezifische Telekommunikationsinfrastruktur
• Erweiterte Sicherheitsdienste

Regierung und Bildungseinrichtungen

Frontier bedient rund 15.000 Regierungs- und Bildungskunden.

Sektor	Kundenanzahl	Jährlicher Vertragswert
Regierungsbehörden	8,500	75 Millionen Dollar
Bildungseinrichtungen	6,500	45 Millionen Dollar

Ländliche und unterversorgte Gemeinschaftsmärkte

Frontier ist auf die Bedienung ländlicher Märkte spezialisiert und deckt etwa 500 ländliche Bezirke in den Vereinigten Staaten ab.

• Ländlicher Breitbandausbau
• Teilnehmer des Federal Universal Service Fund
• Glasfaser- und feste drahtlose Lösungen

Marktcharakteristik	Abdeckungsmetrik
Ländliche Landkreise bedient	500
Ländliche Breitbandkunden	1,2 Millionen

Frontier Communications Parent, Inc. (FYBR) – Geschäftsmodell: Kostenstruktur

Wartung und Erweiterung der Netzwerkinfrastruktur

Ab dem Geschäftsjahr 2023 investierte Frontier Communications 487,3 Millionen US-Dollar in Kapitalausgaben für die Wartung und Erweiterung der Netzwerkinfrastruktur.

Kostenkategorie	Jährliche Ausgaben
Ausbau des Glasfasernetzes	276,5 Millionen US-Dollar
Upgrades der Netzwerkausrüstung	134,2 Millionen US-Dollar
Wartung der Infrastruktur	76,6 Millionen US-Dollar

Investitionen in Technologie und Ausrüstung

Frontier Communications zugewiesen 212,8 Millionen US-Dollar für Technologie- und Ausrüstungsinvestitionen im Jahr 2023.

• Upgrades der Glasfasertechnologie: 98,4 Millionen US-Dollar
• Austausch der Netzwerkhardware: 67,3 Millionen US-Dollar
• Cybersicherheitsinfrastruktur: 47,1 Millionen US-Dollar

Gehälter und Schulungen der Mitarbeiter

Die gesamten mitarbeiterbezogenen Ausgaben für Frontier Communications betrugen im Jahr 2023 743,6 Millionen US-Dollar.

Ausgabenkategorie	Betrag
Grundgehälter	612,4 Millionen US-Dollar
Schulung und Entwicklung	23,7 Millionen US-Dollar
Leistungen an Arbeitnehmer	107,5 Millionen US-Dollar

Aufwendungen für Marketing und Kundenakquise

Die Marketingausgaben für Frontier Communications beliefen sich auf insgesamt 156,2 Millionen US-Dollar im Jahr 2023.

• Digitale Marketingkampagnen: 67,5 Millionen US-Dollar
• Traditionelle Werbung: 42,3 Millionen US-Dollar
• Kundengewinnungsprogramme: 46,4 Millionen US-Dollar

Einhaltung gesetzlicher Vorschriften und Lizenzkosten

Frontier Communications ausgegeben 38,7 Millionen US-Dollar zur Einhaltung gesetzlicher Vorschriften und zur Lizenzierung im Jahr 2023.

Compliance-Kategorie	Ausgaben
FCC-Lizenzierung	22,3 Millionen US-Dollar
Rechts- und Regulierungsberatung	11,4 Millionen US-Dollar
Compliance-Infrastruktur	5,0 Millionen US-Dollar

Frontier Communications Parent, Inc. (FYBR) – Geschäftsmodell: Einnahmequellen

Abonnements für Breitband-Internetdienste

Im vierten Quartal 2023 meldete Frontier Communications 2,55 Millionen Breitbandkunden. Der durchschnittliche monatliche Umsatz pro Breitbandteilnehmer betrug 64,37 US-Dollar.

Abonnementstufe	Monatliche Preisspanne	Geschätzte Abonnenten
Grundlegendes Breitband	$39.99 - $49.99	1,1 Millionen
Hochgeschwindigkeitsbreitband	$59.99 - $79.99	1,25 Millionen
Gigabit-Breitband	$79.99 - $99.99	150,000

Telekommunikationsdienstleistungspakete

Der Gesamtumsatz aus Telekommunikationsdiensten belief sich im Jahr 2023 auf 2,34 Milliarden US-Dollar. Zu den Leistungspaketen gehören:

• Sprachdienste: 456 Millionen US-Dollar
• Videodienste: 287 Millionen US-Dollar
• Bundle-Pakete: 1,597 Milliarden US-Dollar

Verträge für Unternehmens- und Geschäftslösungen

Der Umsatz im Unternehmenssegment belief sich im Jahr 2023 auf insgesamt 687 Millionen US-Dollar. Zu den wichtigsten Vertragssegmenten gehören:

Geschäftssegment	Jährlicher Vertragswert
Verwaltete Netzwerkdienste	276 Millionen Dollar
Cloud-Lösungen	189 Millionen Dollar
Sicherheitsdienste	122 Millionen Dollar

Leasing von Netzwerkinfrastruktur

Die Vermietung von Netzwerkinfrastruktur generierte im Jahr 2023 einen Umsatz von 214 Millionen US-Dollar.

• Leasing von Glasfasernetzen: 127 Millionen US-Dollar
• Kollokation von Turm und Infrastruktur: 87 Millionen US-Dollar

Digitale Mehrwertdienste und Technologielösungen

Der Umsatz mit digitalen Diensten erreichte im Jahr 2023 329 Millionen US-Dollar.

Kategorie „Digitaler Dienst“.	Jahresumsatz
Cybersicherheitsdienste	98 Millionen Dollar
Cloud-Kommunikationsplattformen	112 Millionen Dollar
Lösungen für das Internet der Dinge (IoT).	119 Millionen Dollar

Frontier Communications Parent, Inc. (FYBR) - Canvas Business Model: Value Propositions

You're looking at the core reasons customers choose Frontier Communications Parent, Inc. (FYBR) over the competition, especially as they push hard on their fiber strategy ahead of the Verizon combination. The value propositions are centered on superior technology and straightforward offers.

Symmetrical, high-speed 100% fiber-optic internet service

The primary value is pure fiber performance. Frontier Communications Parent, Inc. is positioning itself as the largest pure-play fiber provider in the U.S. as of late 2025. This network expansion is aggressive; as of the third quarter of 2025, the company had passed 8.8 million total locations with fiber. In that same quarter, they added 326,000 new fiber passings, showing the build machine is running. This infrastructure translates directly to customer gains, with Consumer fiber broadband customers growing 20.2% year-over-year in Q3 2025.

The shift from older technology is stark when you look at churn. For the three months ending September 30, 2025, the average monthly consumer fiber broadband churn rate was 1.41%. Compare that to the consumer copper broadband churn rate for the same period, which stood at 2.57%. Customers are clearly preferring the fiber offering for reliability, which is why Frontier lost approximately 131,000 consumer copper broadband customers over the first nine months of 2025.

Multi-gigabit speed tiers up to 5 Gig with low latency

Frontier Communications Parent, Inc. is delivering speeds that go well beyond standard offerings. The top-tier symmetrical offering is the Fiber 5 Gig service, which provides a maximum wired speed of 5000/5000 Mbps (download/upload). The company noted that the "vast majority" of new fiber subscribers were opting for multi-gigabit speeds as of Q1 2025. This high-speed adoption is reflected in the Consumer fiber broadband Average Revenue Per User (ARPU) increasing 4.9% year-over-year to $68.59 in Q3 2025.

Here's a look at the pricing structure for the top-end fiber options as of late 2025:

Speed Tier	Promotional Price (12 Months)	Regular Price (After Promo)	Included Equipment/Offer
Fiber 5 Gig	$89.99/mo (with Auto Pay)	$139.99/mo	Amazon eero Max 7 router, Free Expert Installation ($100 value)
Fiber 2 Gig	$19.99/mo (Cart-only Black Friday Offer, 12 mos)	$59.99/mo	$200 Visa Reward Card (with optional Visa offer)
Fiber 1 Gig	$49.99/mo (First 3 Months Promo)	$74.99/mo	Amazon eero Pro 7 router

Transparent pricing with no data caps or annual commitments

While the premium fiber tiers generally require a commitment, the underlying service philosophy emphasizes no usage restrictions. Frontier Communications Parent, Inc. DSL service is explicitly advertised as having no data caps or overage charges. For the fiber plans, the commitment is typically a 1-year agreement, with an associated Early Termination Fee (ETF) of up to $100, which is prorated. For instance, the Fiber 5 Gig plan has a $100 prorated early termination fee if canceled within months 1-12. Pricing is often guaranteed for a set period, such as 12 months on certain offers.

Improved reliability and reduced churn versus legacy copper

The move to fiber directly addresses reliability, as evidenced by the churn differential. The consumer fiber broadband churn rate of 1.41% in Q3 2025 is significantly lower than the copper churn rate of 2.57% for the same period. This improved stickiness is a key value driver. Furthermore, the company is actively migrating customers, as the net gain in consumer broadband customers in Q3 2025 was driven by fiber additions, which offset losses in copper broadband, voice, and video. The consumer fiber broadband ARPU growth of 4.9% in Q3 2025 is partly attributed to customers rolling off promotional pricing and shifts to higher speeds, suggesting customers see enough value to absorb price increases.

Bundled services including voice and video options

Although the focus is clearly on broadband, Frontier Communications Parent, Inc. still derives revenue from legacy and bundled services. In Q3 2025, the revenue breakdown showed that Voice contributed $272 million and Video contributed $63 million to the total revenue of $1.55 billion. Consumer fiber revenue growth of 16.9% year-over-year was partly offset by declines in video revenue within that segment. You can still find bundle offers, such as an Internet and Home Phone deal starting at $74.99 per month for the entry-level Fiber 200 package plus a landline.

The current revenue contribution from these supplementary services looks like this:

• Voice Revenue (Q3 2025): $272 million
• Video Revenue (Q3 2025): $63 million
• Consumer Fiber Broadband Revenue (Q3 2025): $521 million

Finance: draft 13-week cash view by Friday.

Frontier Communications Parent, Inc. (FYBR) - Canvas Business Model: Customer Relationships

You're looking at how Frontier Communications Parent, Inc. (FYBR) manages the people who pay for its fiber services, which is the core of its current strategy, Building Gigabit America. The relationship focus is clearly segmented, balancing digital efficiency for consumers with high-touch service for business clients.

The focus on retaining the new fiber base is paramount, especially given the heavy capital investment in the network build. Frontier Communications Parent, Inc. specifically highlighted success in this area for its consumer fiber base. The Q1 2025 rate of consumer fiber churn was 1.20%, an improvement from 1.24% in Q1 2024. This shows a tangible result from efforts to earn customer loyalty. To give you a snapshot of the customer base health around that time, here are some key metrics:

Metric	Segment	Value (Q1 2025)	Value (Q3 2025)
Broadband Customer Net Additions	Consumer Fiber	107,000 (Net Adds)	120,000 (Net Adds)
Broadband Customer Net Additions	Business and Wholesale Fiber	4,000 (Net Adds)	6,000 (Net Adds)
Average Revenue Per User (ARPU)	Consumer Fiber Broadband	$68.21	$68.54
Average Revenue Per User (ARPU)	Business and Wholesale Fiber Broadband	$99.98	$98.72
Monthly Churn Rate	Consumer Fiber Broadband	1.20%	N/A
Monthly Churn Rate	Business and Wholesale Fiber Broadband	1.53%	N/A

Dedicated customer service for technical support and sales is integrated into the fiber-first strategy, which also includes operational efficiency to better serve customers. While specific staffing numbers aren't public, the company's purpose drives strategy to improve customer service. The goal is to ensure that as the network scales-reaching 8.8 million total fiber passings by Q3 2025-the support scales with it.

For the mass market, digital self-service tools for account management are key to handling the high volume of new fiber customers efficiently. The company noted that the vast majority of new fiber subscribers are taking multi-gigabit speeds, which likely drives a need for robust, easily accessible digital support channels for setup and troubleshooting. This approach helps keep operational costs in check while supporting the growth in fiber revenue, which reached $956 million in Q3 2025, making up 62% of total revenue.

Personalized experiences and loyalty programs are implied by the focus on ARPU growth-Consumer fiber broadband ARPU increased 4.9% year-over-year in Q2 2025-suggesting successful upselling or migration to higher-tier plans. The company is also making specific geographic commitments, such as its goal to connect 90% of its Connecticut customers to fiber optic cable before 2026.

For enterprise clients, which fall under the Business and Wholesale segment, the relationship management is high-touch. This segment saw fiber revenue grow 4.1% year-over-year in Q2 2025, driven by data and internet services. The Business and Wholesale fiber broadband ARPU was $98.72 in Q2 2025. Managing these higher-value, likely stickier relationships is crucial, as evidenced by the segment's continued, albeit lower, net additions of 6,000 in Q3 2025. Finance: draft 13-week cash view by Friday.

Frontier Communications Parent, Inc. (FYBR) - Canvas Business Model: Channels

You're looking at how Frontier Communications Parent, Inc. (FYBR) gets its fiber-first product into the hands of consumers and businesses as of late 2025. The Channels block is all about the touchpoints used to reach the market, sell the service, and deliver the value proposition of Building Gigabit America®.

The execution across these channels is clearly driving growth, as evidenced by the Q3 2025 results. Frontier added a record 133,000 fiber broadband customers in that quarter alone, pushing total fiber passings to 8.8 million locations passed. This success is supported by a multi-pronged approach to market penetration.

Direct sales force for residential and business customers

The direct sales force remains a critical component for both the Consumer and Business and Wholesale segments. This team is responsible for closing sales, particularly in newly passed fiber areas where direct engagement helps drive initial penetration. The success in customer acquisition suggests this force is effectively converting leads generated through other means, or directly engaging high-value business prospects.

The focus on fiber means the direct sales team is selling a premium product, which is reflected in the Average Revenue Per User (ARPU) figures. For the Consumer segment, fiber broadband ARPU hit $68.59 in Q3 2025, up 4.9% year-over-year. For Business and Wholesale, the ARPU was $96.63 in Q3 2025.

The company is clearly focused on driving volume through its buildout, as seen by the 125,000 Consumer fiber broadband net additions and 8,000 Business and Wholesale fiber broadband net additions in Q3 2025. The direct team is essential for capturing this growth.

Company website and digital marketing (online ads, social media)

The company website, www.frontier.com, serves as the primary digital storefront for self-service ordering and information dissemination. Digital marketing, which includes online ads and social media efforts, is a major driver of traffic to this site. Frontier invested approximately $200 million in marketing during 2024 to support these multi-channel efforts, which includes digital advertising.

Digital channels are key for generating leads for the fiber expansion. The strong customer growth suggests these efforts are effectively driving awareness for the 8.8 million fiber locations passed as of Q3 2025. The company is also actively pursuing federal broadband grants, which often require a strong digital presence for public awareness and application support.

Third-party retail partners and authorized dealers

While specific sales mix data isn't public, third-party retail partners and authorized dealers are an implied part of the 'multi-channel marketing efforts' mentioned in past reporting. These partners help extend Frontier Communications Parent, Inc.'s reach beyond its direct footprint, especially in competitive retail environments. They are crucial for volume sales, particularly for the Consumer segment.

The mention of needing to improve negotiations with partners to drive down Subscriber Acquisition Costs (SAC) indicates that channel management and partner performance are actively being monitored to control the cost of acquiring the 133,000 net additions seen in Q3 2025.

Direct mail and email marketing campaigns for fiber passings

Direct mail and email marketing campaigns are explicitly used to target households and businesses within the newly constructed fiber passings. These are targeted efforts designed to convert locations passed into paying subscribers quickly, which is vital for maximizing the return on the $819 million in cash capital expenditures reported for Q3 2025.

These campaigns likely focus on the value proposition of symmetrical speeds and the growing availability of multi-gigabit tiers. The company is sticking with its plan to build fiber to 1.3 million locations in 2025, meaning these direct marketing efforts are constantly targeting fresh inventory.

Customer service centers and technical support lines

While not strictly a sales channel, customer service centers and technical support lines are the final, crucial touchpoints that influence retention and word-of-mouth referrals, which feed back into the sales pipeline. High customer satisfaction here helps mitigate churn, which was low at 1.20% for Consumer fiber broadband in Q1 2025.

The CEO noted that the whole company needs to be in balance, emphasizing the need to sell, service, and support fiber broadband as it builds. The quality of support directly impacts the long-term value derived from the customer acquisition cost incurred through the other channels.

Here's a look at the key performance metrics tied to the customer base these channels serve as of the latest reported quarter:

Metric	Consumer Segment	Business and Wholesale Segment	Period/Date
Fiber Broadband Net Additions	125,000	8,000	Q3 2025
Fiber Broadband Customer Growth (YoY)	20.4%	16.7%	Q3 2025
Fiber Broadband ARPU	$68.59	$96.63	Q3 2025
Fiber Revenue Growth (YoY)	25.8% (Broadband only)	Slight decrease (Total Fiber Revenue)	Q3 2025

The company's success is clearly tied to the fiber buildout, with 8.8 million locations passed as of Q3 2025. The channels must efficiently convert these passings into revenue, which they are doing, given the 20.2% year-over-year growth in total fiber broadband customers.

The primary channels used to drive customer acquisition and penetration include:

• Direct sales teams targeting both residential and business accounts.
• The company website and active digital advertising spend.
• Leveraging third-party retail partners and authorized dealers.
• Targeted direct mail and email campaigns for new fiber passings.
• Maintaining customer loyalty through dedicated service and support lines.

Customer acquisition costs are a factor, as noted by management, but the resulting ARPU growth of 4.9% for consumers suggests the value captured justifies the spend.

Frontier Communications Parent, Inc. (FYBR) - Canvas Business Model: Customer Segments

Frontier Communications Parent, Inc.'s customer segments are clearly delineated by service type and scale, with a heavy, strategic focus on fiber adoption across all groups.

Residential/Consumer customers seeking high-speed broadband represent the core base, driving the majority of subscriber growth.

• As of the third quarter of 2025, Frontier Communications Parent, Inc. served approximately 2.76 million fiber Internet customers.
• Consumer fiber broadband customer net additions for the third quarter of 2025 totaled 125,000.
• This resulted in a Consumer fiber broadband customer growth rate of 20.4% year-over-year for the third quarter of 2025.
• The Average Revenue Per User (ARPU) for this segment was $68.59 in the third quarter of 2025, showing a 4.9% increase year-over-year.
• The company noted that the vast majority of new fiber subscribers are taking multi-gigabit speeds.

Small and Medium Business (SMB) customers are grouped with Wholesale into a single reporting segment, though their needs for dedicated solutions differ.

Metric	Business and Wholesale (Q3 2025)	Year-over-Year Change
Total Revenue	$707 million	Increased 3.7%
Fiber Broadband Customer Net Additions	8,000	Growth of 16.7%
Fiber Broadband ARPU	$96.63	Decreased 2.1%

The Business and Wholesale segment also includes Wholesale customers (e.g., other carriers like AT&T) for network access, where revenue growth was partly attributed to unit price increases in network access services.

Enterprise and Government clients requiring dedicated fiber solutions are served through the Business and Wholesale segment, which saw its fiber revenue reach $328 million in the third quarter of 2025, a slight decrease year-over-year.

The entire customer base is being expanded through aggressive infrastructure investment, targeting Customers in rural and underserved areas targeted by fiber expansion.

• As of September 30, 2025, Frontier Communications Parent, Inc. had passed approximately 8.8 million total locations with fiber.
• The company added 326,000 fiber passings during the third quarter of 2025.
• Frontier Communications Parent, Inc. is working toward its goal of 10 million fiber passings, which it expects to reach or exceed by the end of 2026.
• The company is actively pursuing federal broadband grants to expand its reach.

Overall, Frontier Communications Parent, Inc. served approximately 3.3 million total broadband customers as of September 30, 2025.

Frontier Communications Parent, Inc. (FYBR) - Canvas Business Model: Cost Structure

The Cost Structure for Frontier Communications Parent, Inc. is heavily weighted toward network investment and ongoing operations, reflecting the ongoing fiber buildout strategy.

High Capital Expenditures (CapEx) for fiber buildout represents a significant cash outlay necessary to transition the network. For the third quarter of 2025, cash capital expenditures totaled $819 million. Looking at the year-to-date spend, cash capital expenditures through 3Q25 reached $2.4 billion. This investment supports the goal of reaching or exceeding 10 million fiber passings by the end of 2026.

Core operating costs include the expense of running the existing network, both fiber and the legacy copper plant. For the three months ended September 30, 2025, the Cost of service on the Statements of Operations was $547 million. This cost category encompasses the direct expenses of providing the services.

Acquiring new fiber customers is an ongoing expense. In Q3 2025, Adjusted EBITDA growth was partially offset by higher customer acquisition costs. Similarly, in the first quarter of 2025, Adjusted EBITDA growth was partially offset by higher customer acquisition costs.

Personnel costs for the field technicians building and maintaining the network, plus the support staff, are substantial. Based on late 2025 estimates from various sources, employee compensation shows a wide range:

Metric	Reported Amount/Range (2025)
Average Annual Salary (Source A)	$88,305
Average Annual Salary (Source B)	Approximately $41,320
Average Hourly Wage (Source C)	$65 per hour, equating to approximately $135,131 annually

The transition away from older technology drives structural cost considerations. The revenue from copper-based products continues to decline, which partially offsets the growth from fiber products. This revenue decline from legacy services necessitates continued operational management of the copper infrastructure while capital is heavily directed toward fiber replacement. The margin profile of a fiber customer base is noted as being far superior to the legacy business.

Key components contributing to the overall cost structure include:

• Capital Expenditure: $819 million in cash CapEx for Q3 2025.
• Cost of Service: $547 million reported for the three months ended September 30, 2025.
• Employee Compensation: Average annual salaries estimated between approximately $41,320 and $88,305.
• Customer Acquisition: Costs are noted as being higher, impacting quarterly margin expansion efforts.
• Legacy Network Impact: Declines in copper-based product revenue are a recurring factor offsetting fiber revenue gains.

Finance: draft 13-week cash view by Friday.

Frontier Communications Parent, Inc. (FYBR) - Canvas Business Model: Revenue Streams

You're looking at the core money-makers for Frontier Communications Parent, Inc. as of late 2025, focusing on the Q3 2025 snapshot. The story here is the fiber transition; the numbers clearly show where the growth is coming from and what's being phased out.

The primary engine driving top-line growth is the consumer shift to fiber. Specifically, Consumer fiber broadband subscriptions generated $521 million in revenue for the third quarter of 2025. This segment is seeing strong momentum, with the Consumer fiber broadband Average Revenue Per User (ARPU) settling at $68.59 for Q3 2025, which was an increase of 4.9% year-over-year. That ARPU figure is key; it shows pricing power is holding even as they add a record number of new customers.

The Business and Wholesale segment revenue was reported at $707 million in Q3 2025, marking a 3.7% increase year-over-year, largely thanks to fiber-based products. However, within this segment, Business and Wholesale fiber broadband ARPU actually decreased by 2.1% to $96.63. So, while the segment is growing overall, the high-value fiber ARPU is under some pressure, which is something to watch.

To map out the revenue picture, here's how the major service categories stacked up for the three months ended September 30, 2025:

Revenue Category	Q3 2025 Amount (Millions USD)	Context
Total Revenue	$1,550	Total reported revenue for the quarter
Data and Internet services (Total)	$1,120	Combined total for Data and Internet services
Consumer Fiber Broadband Subscriptions	$521	Directly from the consumer fiber offering
Business and Wholesale Segment Revenue	$707	Total revenue from the Business and Wholesale segment

The transition away from older technology is evident when you look at the legacy streams. You see the drag from revenue from declining legacy copper-based services (voice, video). For instance, the specific line item for Voice services revenue was $272 million in Q3 2025, down from $282 million in the prior quarter. This decline in copper-based products is what the company noted was partly offsetting the growth in fiber revenue.

The overall revenue mix shows the success of the fiber push, even with the copper headwinds. The total revenue for Data and Internet services across the company reached $1.12 billion (or $1,120 million) in Q3 2025. This figure encapsulates the bulk of the high-growth fiber revenue streams from both consumer and business units.

Here are the key revenue drivers and associated metrics:

• Consumer fiber broadband revenue increased 25.8% year-over-year.
• Total fiber passings reached 8.8 million locations as of the end of Q3 2025.
• Business and Wholesale fiber revenue was $328 million, a slight decrease year-over-year.
• Consumer fiber broadband customer net additions were 125,000 in the quarter.

Finance: draft 13-week cash view by Friday.