Frontier Communications Parent, Inc. (FYBR): Business Model Canvas [Jan-2025 Mis à jour]

Dans le paysage dynamique des télécommunications, Frontier Communications Parent, Inc. (FYBR) émerge comme une force transformatrice, combler stratégiquement les écarts de connectivité numérique sur les marchés ruraux et mal desservis. En tirant parti d'un vaste réseau de fibres optiques et de modèles de prestation de services innovants, la société a conçu une approche commerciale complète qui va au-delà des paradigmes traditionnels de télécommunications. Cette exploration de toile de modèle commercial dévoile comment le FYBR se positionne stratégiquement pour livrer Internet haut débit, des solutions technologiques avancées et des plateformes de communication fiables qui permettent aux consommateurs résidentiels, aux entreprises et aux communautés ayant une infrastructure numérique de pointe.

Frontier Communications Parent, Inc. (FYBR) - Modèle commercial: partenariats clés

Fournisseurs d'infrastructures Internet et fabricants d'équipements de réseau

Frontier Communications s'associe aux principaux fabricants d'équipements de réseau pour soutenir son infrastructure:

Partenaire	Équipement / service	Valeur du contrat
Ciena Corporation	Équipement de réseautage optique	87,3 millions de dollars (2023)
Calix, Inc.	Systèmes d'accès à large bande	62,5 millions de dollars (2023)
Réseaux Nokia	Infrastructure de télécommunications	45,2 millions de dollars (2023)

Sociétés de télécommunications locales et régionales

Frontier maintient des partenariats stratégiques avec des fournisseurs de télécommunications régionaux:

• Systèmes de communication de l'Alaska
• Communications consolidées
• Communications du vent

Fournisseurs de services cloud et vendeurs de technologies

Fournisseur de cloud	Type de service	Valeur de partenariat annuelle
Amazon Web Services (AWS)	Infrastructure cloud	34,6 millions de dollars (2023)
Microsoft Azure	Solutions de cloud d'entreprise	29,8 millions de dollars (2023)
Google Cloud Platform	Services cloud hybrides	22,4 millions de dollars (2023)

Agences gouvernementales et organismes de réglementation

Frontier collabore avec des entités gouvernementales pour la conformité réglementaire et le développement des infrastructures:

• Commission fédérale des communications (FCC)
• Société administrative des services universels
• Commissions des services publics publics

Partenaires d'accès au réseau en gros

Partenaire de gros	Type d'accès au réseau	Part des revenus annuels
Communications de niveau 3	Interconnexion du réseau de fibres	41,7 millions de dollars (2023)
Groupe zayo	Location de fibres sombres	37,3 millions de dollars (2023)
Communications convaincantes	Accès à la colonne vertébrale sur Internet	28,9 millions de dollars (2023)

Frontier Communications Parent, Inc. (FYBR) - Modèle d'entreprise: Activités clés

Développement d'infrastructures de réseau fibre optique

Au quatrième trimestre 2023, Frontier Communications a investi 347,2 millions de dollars dans le développement des infrastructures réseau. La société exploite actuellement 3,6 millions de passages en fibres dans plusieurs états.

Métrique d'infrastructure	2023 données
Passages en fibres totales	3,6 millions
Investissement en infrastructure	347,2 millions de dollars
États d'extension du réseau	25 États

Prestation de services Internet et télécommunications à large bande

Frontier fournit des services Internet sur plusieurs niveaux de vitesse:

• Internet de fibre de 500 Mbps
• 1 Gbps Internet en fibre
• 2 Gbps Internet en fibre

Métrique de service	Performance de 2023
Abonnés à haut débit total	2,54 millions
Revenus mensuels moyens par utilisateur	$64.37

Maintenance du réseau et mises à niveau technologique

En 2023, la frontière a été allouée 412,5 millions de dollars pour la maintenance du réseau et les mises à niveau technologiques.

Catégorie de maintenance	Montant d'investissement
Mises à niveau du matériel réseau	187,6 millions de dollars
Infrastructure logicielle	114,3 millions de dollars
Améliorations de la cybersécurité	110,6 millions de dollars

Support client et gestion des services techniques

Frontier fonctionne 12 centres d'assistance client avec 2 847 personnel de soutien dédié.

• Disponibilité du support technique 24/7
• Plusieurs canaux de communication
• Temps de réponse moyen: 7,2 minutes

Transformation numérique et expansion des infrastructures

Les investissements de transformation numérique ont totalisé 276,8 millions de dollars en 2023.

Focus de transformation numérique	Montant d'investissement
IA et technologies d'automatisation	89,4 millions de dollars
Infrastructure cloud	112,6 millions de dollars
Plateformes d'expérience client numérique	74,8 millions de dollars

Frontier Communications Parent, Inc. (FYBR) - Modèle commercial: Ressources clés

Infrastructure de réseau en fibre optique étendue

Depuis le quatrième trimestre 2023, Frontier Communications exploite environ 35 000 miles de route de réseau de fibres dans 25 États. L'investissement total des infrastructures du réseau s'élève à 3,2 milliards de dollars.

Métrique du réseau	Quantité
Miles d'itinéraire des fibres	35,000
États de couverture du réseau	25
Investissement en infrastructure de réseau	3,2 milliards de dollars

Spectrum de télécommunications et licences de réseau

Frontier tient Licences FCC couvrant plusieurs bandes de spectre sur ses territoires opérationnels.

• Licences totales de spectre FCC: 127
• Bandes de fréquence: 600 MHz, 700 MHz, 850 MHz
• Couverture géographique: 25 États

Expertise technique et main-d'œuvre qualifiée

Composition de la main-d'œuvre en décembre 2023:

Catégorie des employés	Nombre
Total des employés	14,300
Personnel technique	6,750
Ingénieurs réseau	1,200

Équipes de service client et d'assistance technique

Détails de l'infrastructure de support:

• Centres totaux de support client: 12
• Personnel de soutien technique 24/7: 2 300
• Temps de réponse moyen: 7,2 minutes

Technologies numériques et systèmes de gestion de réseau

Investissements infrastructures technologiques:

Investissement technologique	Montant
Logiciel de gestion de réseau	185 millions de dollars
Systèmes de cybersécurité	76 millions de dollars
Infrastructure cloud	92 millions de dollars

Frontier Communications Parent, Inc. (FYBR) - Modèle d'entreprise: propositions de valeur

Connectivité Internet à grande vitesse sur les marchés ruraux et mal desservis

Depuis le quatrième trimestre 2023, Frontier Communications dessert environ 2,5 millions de clients à large bande dans 25 États, avec un accent significatif sur les marchés ruraux et mal desservis.

Segment de marché	Zone de couverture	Pénétration du haut débit
Marchés ruraux	25 États	Couverture de 67%
Régions mal desservies	18 États	Travaux de marché de 53%

Télécommunications et services numériques groupés

Frontier propose des forfaits de service complets avec la composition suivante:

• Internet et paquet vocal: 59,99 $ / mois
• Internet, voix et pack TV: 89,99 $ / mois
• Boutier de communication d'entreprise: 129,99 $ / mois

Infrastructure réseau fiable et abordable

Détails de l'infrastructure réseau à partir de 2024:

Métrique d'infrastructure	Spécification
Miles du réseau de fibres	48 000 miles
Time de disponibilité du réseau moyen	99.97%
Investissement en réseau	372 millions de dollars en 2023

Solutions technologiques avancées

Les offres de services technologiques comprennent:

• Internet à fibre optique: jusqu'à 2 Gbps Vitesses
• Solutions de cloud d'entreprise
• Services informatiques gérés
• Packages de cybersécurité

Plates-formes de communication numériques complètes

Capacités de plate-forme numérique:

Type de plate-forme	Base d'utilisateurs	Utilisateurs actifs mensuels
Services résidentiels	2,3 millions	1,8 million
Services aux entreprises	180 000 entreprises	145 000 utilisateurs actifs

Frontier Communications Parent, Inc. (FYBR) - Modèle d'entreprise: relations clients

Portails de support client en ligne

Frontier Communications fournit des canaux de support numériques avec les caractéristiques suivantes:

• Portail d'assistance en ligne 24/7 accessible sur frontier.com
• Système de soumission des ticles du service à la clientèle
• Fonctionnalité de chat en direct avec un temps de réponse moyen de 3,2 minutes

Canal de support numérique	Engagement mensuel des utilisateurs
Portail d'assistance en ligne	372 000 visiteurs uniques
Support de chat en direct	84 500 interactions mensuelles

Représentants dédiés au service à la clientèle

L'infrastructure du service client comprend:

• 1 247 représentants du service client dédié
• Temps moyen de gestion des appels de 8,4 minutes
• Capacités de support multi-langues

Gestion du compte numérique en libre-service

Caractéristiques de gestion des comptes numériques:

• Application mobile avec 276 000 utilisateurs mensuels actifs
• Système de paiement des factures en ligne
• Capacités de modification du service

Fonction en libre-service	Utilisation mensuelle
Connects d'application mobile	276,000
Paiements de factures en ligne	214,500

Packages de services personnalisés

Les offres de services personnalisées comprennent:

• Internet et packages de communication sur mesure
• Remises de service groupées
• Programme de fidélité avec 187 000 membres actifs

Canals de support technique et de dépannage

Détails de l'infrastructure de support technique:

• Équipe de support technique dédiée de 623 spécialistes
• Temps de résolution du problème moyen de 47 minutes
• Capacités de diagnostic à distance

Métrique de support technique	Données de performance
Billets de support mensuels	92,300
Taux de résolution de premier appel	76.5%

Frontier Communications Parent, Inc. (FYBR) - Modèle d'entreprise: canaux

Équipes de vente directes

Frontier Communications maintient une force de vente directe dédiée d'environ 2 750 représentants commerciaux à partir de 2023. L'équipe de vente génère un chiffre d'affaires annuel de 1,68 milliard de dollars grâce à des contrats directs d'acquisition et de service des clients.

Métrique du canal de vente	2023 données
Représentants des ventes totales	2,750
Revenus de ventes directes	1,68 milliard de dollars

Site Web en ligne et plateformes numériques

Processus des plates-formes numériques de Frontier 62% des transactions clients via leur site Web officiel et leurs applications mobiles. Le trafic mensuel du site Web en moyenne 1,3 million de visiteurs uniques.

• Plateforme de gestion des comptes en ligne
• Système de commande de service de commerce électronique
• Portail de facturation et de paiement numérique

Magasins de télécommunications au détail

Frontier exploite 385 emplacements de vente au détail dans 25 États, avec une empreinte de magasin moyenne de 1 200 pieds carrés. Ces magasins physiques génèrent environ 420 millions de dollars de revenus annuels.

Métrique de magasin de détail	2023 données
Total des lieux de vente au détail	385
États couverts	25
Revenus de magasins de détail	420 millions de dollars

Revendeurs tiers et réseaux partenaires

Frontier collabore avec 217 revendeurs tiers autorisés, générant 275 millions de dollars grâce à des ventes de canaux partenaires. Le réseau partenaire contribue 16,4% du total des revenus de l'entreprise.

Outils d'engagement client mobile et Web

Les plates-formes d'engagement des clients gèrent 1,8 million d'interactions mensuelles, avec un taux de résolution numérique de 94%. Les téléchargements d'applications mobiles dépassent 750 000 en 2023.

Métrique de l'engagement numérique	2023 données
Interactions mensuelles du client	1,8 million
Taux de résolution numérique	94%
Téléchargements d'applications mobiles	750,000

Frontier Communications Parent, Inc. (FYBR) - Modèle d'entreprise: segments de clientèle

Consommateurs d'internet et de télécommunications résidentiels

Depuis le quatrième trimestre 2023, Frontier Communications dessert environ 2,7 millions de clients à large bande résidentiels dans 25 États.

Catégorie client	Nombre de clients	Dépenses mensuelles moyennes
Haut débit résidentiel	2,7 millions	$64.99
Services vocaux résidentiels	1,5 million	$29.99

Petites et moyennes entreprises

Frontier dessert environ 400 000 clients commerciaux de petite et moyenne taille.

• Services Internet d'entreprise
• Solutions de voix et de communication
• Cloud et services gérés

Type de service commercial	Nombre de clients	Revenus mensuels moyens
Internet d'entreprise	250,000	$189.50
Voix d'entreprise	150,000	$129.99

Entreprise et clientes d'entreprise

Frontier fournit des services à environ 50 000 clients de niveau d'entreprise.

• Solutions de réseau à grande échelle
• Infrastructure de télécommunications personnalisée
• Services de sécurité avancés

Gouvernement et établissements d'enseignement

Frontier dessert environ 15 000 clients gouvernementaux et éducatifs.

Secteur	Nombre de clients	Valeur du contrat annuel
Agences gouvernementales	8,500	75 millions de dollars
Établissements d'enseignement	6,500	45 millions de dollars

Marchés communautaires ruraux et mal desservis

Frontier est spécialisée dans le service des marchés ruraux, avec une couverture dans environ 500 comtés ruraux à travers les États-Unis.

• Expansion rurale du large bande
• Participant fédéral de fonds de services universels
• Solutions sans fil fibre et fixe

Caractéristique du marché	Métrique de couverture
Les comtés ruraux servis	500
Clients à large bande rurale	1,2 million

Frontier Communications Parent, Inc. (FYBR) - Modèle d'entreprise: Structure des coûts

Maintenance et expansion des infrastructures réseau

Depuis l'exercice 2023, Frontier Communications a investi 487,3 millions de dollars en dépenses en capital pour la maintenance et l'expansion des infrastructures réseau.

Catégorie de coûts	Dépenses annuelles
Extension du réseau de fibres	276,5 millions de dollars
Mises à niveau des équipements de réseau	134,2 millions de dollars
Maintenance des infrastructures	76,6 millions de dollars

Investissements technologiques et équipements

Frontier Communications allouée 212,8 millions de dollars pour la technologie et les investissements en équipement en 2023.

• Mises à niveau de la technologie fibre optique: 98,4 millions de dollars
• Remplacement du matériel réseau: 67,3 millions de dollars
• Infrastructure de cybersécurité: 47,1 millions de dollars

Salaires et formation des employés

Les dépenses totales liées aux employés pour les communications frontières en 2023 étaient 743,6 millions de dollars.

Catégorie de dépenses	Montant
Salaires de base	612,4 millions de dollars
Formation et développement	23,7 millions de dollars
Avantages sociaux	107,5 millions de dollars

Frais de marketing et d'acquisition des clients

Les dépenses de marketing pour Frontier Communications ont totalisé 156,2 millions de dollars en 2023.

• Campagnes de marketing numérique: 67,5 millions de dollars
• Publicité traditionnelle: 42,3 millions de dollars
• Programmes d'acquisition de clients: 46,4 millions de dollars

Coûts de conformité réglementaire et de licence

Communications frontalières dépensées 38,7 millions de dollars sur la conformité réglementaire et les licences en 2023.

Catégorie de conformité	Dépense
Licence FCC	22,3 millions de dollars
Conseil juridique et réglementaire	11,4 millions de dollars
Infrastructure de conformité	5,0 millions de dollars

Frontier Communications Parent, Inc. (FYBR) - Modèle d'entreprise: Strots de revenus

Abonnements à service Internet à large bande

Au quatrième trimestre 2023, Frontier Communications a rapporté 2,55 millions d'abonnés à large bande. Les revenus mensuels moyens par abonné à large bande étaient de 64,37 $.

Niveau d'abonnement	Fourchette de prix mensuelle	Abonnés estimés
Haut débit de base	$39.99 - $49.99	1,1 million
Haut débit à grande vitesse	$59.99 - $79.99	1,25 million
Haut débit gigabit	$79.99 - $99.99	150,000

Packages de services de télécommunications

Le chiffre d'affaires total des services de télécommunications en 2023 était de 2,34 milliards de dollars. Les forfaits de service comprennent:

• Services vocaux: 456 millions de dollars
• Services vidéo: 287 millions de dollars
• Packages de loss: 1,597 milliard de dollars

Contrats de solutions d'entreprise et d'entreprise

Les revenus du segment des entreprises pour 2023 ont totalisé 687 millions de dollars. Les segments de contrat clés comprennent:

Segment d'entreprise	Valeur du contrat annuel
Services de réseau gérés	276 millions de dollars
Solutions cloud	189 millions de dollars
Services de sécurité	122 millions de dollars

Location d'infrastructure réseau

La location d'infrastructures réseau a généré 214 millions de dollars de revenus en 2023.

• Location du réseau de fibres: 127 millions de dollars
• CO-LOCATION DE TOUR AND INFRASTRUCTURE: 87 millions de dollars

Sourages numériques et solutions technologiques à valeur ajoutée

Les revenus des services numériques ont atteint 329 millions de dollars en 2023.

Catégorie de service numérique	Revenus annuels
Services de cybersécurité	98 millions de dollars
Plateformes de communication cloud	112 millions de dollars
Solutions de l'Internet des objets (IoT)	119 millions de dollars

Frontier Communications Parent, Inc. (FYBR) - Canvas Business Model: Value Propositions

You're looking at the core reasons customers choose Frontier Communications Parent, Inc. (FYBR) over the competition, especially as they push hard on their fiber strategy ahead of the Verizon combination. The value propositions are centered on superior technology and straightforward offers.

Symmetrical, high-speed 100% fiber-optic internet service

The primary value is pure fiber performance. Frontier Communications Parent, Inc. is positioning itself as the largest pure-play fiber provider in the U.S. as of late 2025. This network expansion is aggressive; as of the third quarter of 2025, the company had passed 8.8 million total locations with fiber. In that same quarter, they added 326,000 new fiber passings, showing the build machine is running. This infrastructure translates directly to customer gains, with Consumer fiber broadband customers growing 20.2% year-over-year in Q3 2025.

The shift from older technology is stark when you look at churn. For the three months ending September 30, 2025, the average monthly consumer fiber broadband churn rate was 1.41%. Compare that to the consumer copper broadband churn rate for the same period, which stood at 2.57%. Customers are clearly preferring the fiber offering for reliability, which is why Frontier lost approximately 131,000 consumer copper broadband customers over the first nine months of 2025.

Multi-gigabit speed tiers up to 5 Gig with low latency

Frontier Communications Parent, Inc. is delivering speeds that go well beyond standard offerings. The top-tier symmetrical offering is the Fiber 5 Gig service, which provides a maximum wired speed of 5000/5000 Mbps (download/upload). The company noted that the "vast majority" of new fiber subscribers were opting for multi-gigabit speeds as of Q1 2025. This high-speed adoption is reflected in the Consumer fiber broadband Average Revenue Per User (ARPU) increasing 4.9% year-over-year to $68.59 in Q3 2025.

Here's a look at the pricing structure for the top-end fiber options as of late 2025:

Speed Tier	Promotional Price (12 Months)	Regular Price (After Promo)	Included Equipment/Offer
Fiber 5 Gig	$89.99/mo (with Auto Pay)	$139.99/mo	Amazon eero Max 7 router, Free Expert Installation ($100 value)
Fiber 2 Gig	$19.99/mo (Cart-only Black Friday Offer, 12 mos)	$59.99/mo	$200 Visa Reward Card (with optional Visa offer)
Fiber 1 Gig	$49.99/mo (First 3 Months Promo)	$74.99/mo	Amazon eero Pro 7 router

Transparent pricing with no data caps or annual commitments

While the premium fiber tiers generally require a commitment, the underlying service philosophy emphasizes no usage restrictions. Frontier Communications Parent, Inc. DSL service is explicitly advertised as having no data caps or overage charges. For the fiber plans, the commitment is typically a 1-year agreement, with an associated Early Termination Fee (ETF) of up to $100, which is prorated. For instance, the Fiber 5 Gig plan has a $100 prorated early termination fee if canceled within months 1-12. Pricing is often guaranteed for a set period, such as 12 months on certain offers.

Improved reliability and reduced churn versus legacy copper

The move to fiber directly addresses reliability, as evidenced by the churn differential. The consumer fiber broadband churn rate of 1.41% in Q3 2025 is significantly lower than the copper churn rate of 2.57% for the same period. This improved stickiness is a key value driver. Furthermore, the company is actively migrating customers, as the net gain in consumer broadband customers in Q3 2025 was driven by fiber additions, which offset losses in copper broadband, voice, and video. The consumer fiber broadband ARPU growth of 4.9% in Q3 2025 is partly attributed to customers rolling off promotional pricing and shifts to higher speeds, suggesting customers see enough value to absorb price increases.

Bundled services including voice and video options

Although the focus is clearly on broadband, Frontier Communications Parent, Inc. still derives revenue from legacy and bundled services. In Q3 2025, the revenue breakdown showed that Voice contributed $272 million and Video contributed $63 million to the total revenue of $1.55 billion. Consumer fiber revenue growth of 16.9% year-over-year was partly offset by declines in video revenue within that segment. You can still find bundle offers, such as an Internet and Home Phone deal starting at $74.99 per month for the entry-level Fiber 200 package plus a landline.

The current revenue contribution from these supplementary services looks like this:

• Voice Revenue (Q3 2025): $272 million
• Video Revenue (Q3 2025): $63 million
• Consumer Fiber Broadband Revenue (Q3 2025): $521 million

Finance: draft 13-week cash view by Friday.

Frontier Communications Parent, Inc. (FYBR) - Canvas Business Model: Customer Relationships

You're looking at how Frontier Communications Parent, Inc. (FYBR) manages the people who pay for its fiber services, which is the core of its current strategy, Building Gigabit America. The relationship focus is clearly segmented, balancing digital efficiency for consumers with high-touch service for business clients.

The focus on retaining the new fiber base is paramount, especially given the heavy capital investment in the network build. Frontier Communications Parent, Inc. specifically highlighted success in this area for its consumer fiber base. The Q1 2025 rate of consumer fiber churn was 1.20%, an improvement from 1.24% in Q1 2024. This shows a tangible result from efforts to earn customer loyalty. To give you a snapshot of the customer base health around that time, here are some key metrics:

Metric	Segment	Value (Q1 2025)	Value (Q3 2025)
Broadband Customer Net Additions	Consumer Fiber	107,000 (Net Adds)	120,000 (Net Adds)
Broadband Customer Net Additions	Business and Wholesale Fiber	4,000 (Net Adds)	6,000 (Net Adds)
Average Revenue Per User (ARPU)	Consumer Fiber Broadband	$68.21	$68.54
Average Revenue Per User (ARPU)	Business and Wholesale Fiber Broadband	$99.98	$98.72
Monthly Churn Rate	Consumer Fiber Broadband	1.20%	N/A
Monthly Churn Rate	Business and Wholesale Fiber Broadband	1.53%	N/A

Dedicated customer service for technical support and sales is integrated into the fiber-first strategy, which also includes operational efficiency to better serve customers. While specific staffing numbers aren't public, the company's purpose drives strategy to improve customer service. The goal is to ensure that as the network scales-reaching 8.8 million total fiber passings by Q3 2025-the support scales with it.

For the mass market, digital self-service tools for account management are key to handling the high volume of new fiber customers efficiently. The company noted that the vast majority of new fiber subscribers are taking multi-gigabit speeds, which likely drives a need for robust, easily accessible digital support channels for setup and troubleshooting. This approach helps keep operational costs in check while supporting the growth in fiber revenue, which reached $956 million in Q3 2025, making up 62% of total revenue.

Personalized experiences and loyalty programs are implied by the focus on ARPU growth-Consumer fiber broadband ARPU increased 4.9% year-over-year in Q2 2025-suggesting successful upselling or migration to higher-tier plans. The company is also making specific geographic commitments, such as its goal to connect 90% of its Connecticut customers to fiber optic cable before 2026.

For enterprise clients, which fall under the Business and Wholesale segment, the relationship management is high-touch. This segment saw fiber revenue grow 4.1% year-over-year in Q2 2025, driven by data and internet services. The Business and Wholesale fiber broadband ARPU was $98.72 in Q2 2025. Managing these higher-value, likely stickier relationships is crucial, as evidenced by the segment's continued, albeit lower, net additions of 6,000 in Q3 2025. Finance: draft 13-week cash view by Friday.

Frontier Communications Parent, Inc. (FYBR) - Canvas Business Model: Channels

You're looking at how Frontier Communications Parent, Inc. (FYBR) gets its fiber-first product into the hands of consumers and businesses as of late 2025. The Channels block is all about the touchpoints used to reach the market, sell the service, and deliver the value proposition of Building Gigabit America®.

The execution across these channels is clearly driving growth, as evidenced by the Q3 2025 results. Frontier added a record 133,000 fiber broadband customers in that quarter alone, pushing total fiber passings to 8.8 million locations passed. This success is supported by a multi-pronged approach to market penetration.

Direct sales force for residential and business customers

The direct sales force remains a critical component for both the Consumer and Business and Wholesale segments. This team is responsible for closing sales, particularly in newly passed fiber areas where direct engagement helps drive initial penetration. The success in customer acquisition suggests this force is effectively converting leads generated through other means, or directly engaging high-value business prospects.

The focus on fiber means the direct sales team is selling a premium product, which is reflected in the Average Revenue Per User (ARPU) figures. For the Consumer segment, fiber broadband ARPU hit $68.59 in Q3 2025, up 4.9% year-over-year. For Business and Wholesale, the ARPU was $96.63 in Q3 2025.

The company is clearly focused on driving volume through its buildout, as seen by the 125,000 Consumer fiber broadband net additions and 8,000 Business and Wholesale fiber broadband net additions in Q3 2025. The direct team is essential for capturing this growth.

Company website and digital marketing (online ads, social media)

The company website, www.frontier.com, serves as the primary digital storefront for self-service ordering and information dissemination. Digital marketing, which includes online ads and social media efforts, is a major driver of traffic to this site. Frontier invested approximately $200 million in marketing during 2024 to support these multi-channel efforts, which includes digital advertising.

Digital channels are key for generating leads for the fiber expansion. The strong customer growth suggests these efforts are effectively driving awareness for the 8.8 million fiber locations passed as of Q3 2025. The company is also actively pursuing federal broadband grants, which often require a strong digital presence for public awareness and application support.

Third-party retail partners and authorized dealers

While specific sales mix data isn't public, third-party retail partners and authorized dealers are an implied part of the 'multi-channel marketing efforts' mentioned in past reporting. These partners help extend Frontier Communications Parent, Inc.'s reach beyond its direct footprint, especially in competitive retail environments. They are crucial for volume sales, particularly for the Consumer segment.

The mention of needing to improve negotiations with partners to drive down Subscriber Acquisition Costs (SAC) indicates that channel management and partner performance are actively being monitored to control the cost of acquiring the 133,000 net additions seen in Q3 2025.

Direct mail and email marketing campaigns for fiber passings

Direct mail and email marketing campaigns are explicitly used to target households and businesses within the newly constructed fiber passings. These are targeted efforts designed to convert locations passed into paying subscribers quickly, which is vital for maximizing the return on the $819 million in cash capital expenditures reported for Q3 2025.

These campaigns likely focus on the value proposition of symmetrical speeds and the growing availability of multi-gigabit tiers. The company is sticking with its plan to build fiber to 1.3 million locations in 2025, meaning these direct marketing efforts are constantly targeting fresh inventory.

Customer service centers and technical support lines

While not strictly a sales channel, customer service centers and technical support lines are the final, crucial touchpoints that influence retention and word-of-mouth referrals, which feed back into the sales pipeline. High customer satisfaction here helps mitigate churn, which was low at 1.20% for Consumer fiber broadband in Q1 2025.

The CEO noted that the whole company needs to be in balance, emphasizing the need to sell, service, and support fiber broadband as it builds. The quality of support directly impacts the long-term value derived from the customer acquisition cost incurred through the other channels.

Here's a look at the key performance metrics tied to the customer base these channels serve as of the latest reported quarter:

Metric	Consumer Segment	Business and Wholesale Segment	Period/Date
Fiber Broadband Net Additions	125,000	8,000	Q3 2025
Fiber Broadband Customer Growth (YoY)	20.4%	16.7%	Q3 2025
Fiber Broadband ARPU	$68.59	$96.63	Q3 2025
Fiber Revenue Growth (YoY)	25.8% (Broadband only)	Slight decrease (Total Fiber Revenue)	Q3 2025

The company's success is clearly tied to the fiber buildout, with 8.8 million locations passed as of Q3 2025. The channels must efficiently convert these passings into revenue, which they are doing, given the 20.2% year-over-year growth in total fiber broadband customers.

The primary channels used to drive customer acquisition and penetration include:

• Direct sales teams targeting both residential and business accounts.
• The company website and active digital advertising spend.
• Leveraging third-party retail partners and authorized dealers.
• Targeted direct mail and email campaigns for new fiber passings.
• Maintaining customer loyalty through dedicated service and support lines.

Customer acquisition costs are a factor, as noted by management, but the resulting ARPU growth of 4.9% for consumers suggests the value captured justifies the spend.

Frontier Communications Parent, Inc. (FYBR) - Canvas Business Model: Customer Segments

Frontier Communications Parent, Inc.'s customer segments are clearly delineated by service type and scale, with a heavy, strategic focus on fiber adoption across all groups.

Residential/Consumer customers seeking high-speed broadband represent the core base, driving the majority of subscriber growth.

• As of the third quarter of 2025, Frontier Communications Parent, Inc. served approximately 2.76 million fiber Internet customers.
• Consumer fiber broadband customer net additions for the third quarter of 2025 totaled 125,000.
• This resulted in a Consumer fiber broadband customer growth rate of 20.4% year-over-year for the third quarter of 2025.
• The Average Revenue Per User (ARPU) for this segment was $68.59 in the third quarter of 2025, showing a 4.9% increase year-over-year.
• The company noted that the vast majority of new fiber subscribers are taking multi-gigabit speeds.

Small and Medium Business (SMB) customers are grouped with Wholesale into a single reporting segment, though their needs for dedicated solutions differ.

Metric	Business and Wholesale (Q3 2025)	Year-over-Year Change
Total Revenue	$707 million	Increased 3.7%
Fiber Broadband Customer Net Additions	8,000	Growth of 16.7%
Fiber Broadband ARPU	$96.63	Decreased 2.1%

The Business and Wholesale segment also includes Wholesale customers (e.g., other carriers like AT&T) for network access, where revenue growth was partly attributed to unit price increases in network access services.

Enterprise and Government clients requiring dedicated fiber solutions are served through the Business and Wholesale segment, which saw its fiber revenue reach $328 million in the third quarter of 2025, a slight decrease year-over-year.

The entire customer base is being expanded through aggressive infrastructure investment, targeting Customers in rural and underserved areas targeted by fiber expansion.

• As of September 30, 2025, Frontier Communications Parent, Inc. had passed approximately 8.8 million total locations with fiber.
• The company added 326,000 fiber passings during the third quarter of 2025.
• Frontier Communications Parent, Inc. is working toward its goal of 10 million fiber passings, which it expects to reach or exceed by the end of 2026.
• The company is actively pursuing federal broadband grants to expand its reach.

Overall, Frontier Communications Parent, Inc. served approximately 3.3 million total broadband customers as of September 30, 2025.

Frontier Communications Parent, Inc. (FYBR) - Canvas Business Model: Cost Structure

The Cost Structure for Frontier Communications Parent, Inc. is heavily weighted toward network investment and ongoing operations, reflecting the ongoing fiber buildout strategy.

High Capital Expenditures (CapEx) for fiber buildout represents a significant cash outlay necessary to transition the network. For the third quarter of 2025, cash capital expenditures totaled $819 million. Looking at the year-to-date spend, cash capital expenditures through 3Q25 reached $2.4 billion. This investment supports the goal of reaching or exceeding 10 million fiber passings by the end of 2026.

Core operating costs include the expense of running the existing network, both fiber and the legacy copper plant. For the three months ended September 30, 2025, the Cost of service on the Statements of Operations was $547 million. This cost category encompasses the direct expenses of providing the services.

Acquiring new fiber customers is an ongoing expense. In Q3 2025, Adjusted EBITDA growth was partially offset by higher customer acquisition costs. Similarly, in the first quarter of 2025, Adjusted EBITDA growth was partially offset by higher customer acquisition costs.

Personnel costs for the field technicians building and maintaining the network, plus the support staff, are substantial. Based on late 2025 estimates from various sources, employee compensation shows a wide range:

Metric	Reported Amount/Range (2025)
Average Annual Salary (Source A)	$88,305
Average Annual Salary (Source B)	Approximately $41,320
Average Hourly Wage (Source C)	$65 per hour, equating to approximately $135,131 annually

The transition away from older technology drives structural cost considerations. The revenue from copper-based products continues to decline, which partially offsets the growth from fiber products. This revenue decline from legacy services necessitates continued operational management of the copper infrastructure while capital is heavily directed toward fiber replacement. The margin profile of a fiber customer base is noted as being far superior to the legacy business.

Key components contributing to the overall cost structure include:

• Capital Expenditure: $819 million in cash CapEx for Q3 2025.
• Cost of Service: $547 million reported for the three months ended September 30, 2025.
• Employee Compensation: Average annual salaries estimated between approximately $41,320 and $88,305.
• Customer Acquisition: Costs are noted as being higher, impacting quarterly margin expansion efforts.
• Legacy Network Impact: Declines in copper-based product revenue are a recurring factor offsetting fiber revenue gains.

Finance: draft 13-week cash view by Friday.

Frontier Communications Parent, Inc. (FYBR) - Canvas Business Model: Revenue Streams

You're looking at the core money-makers for Frontier Communications Parent, Inc. as of late 2025, focusing on the Q3 2025 snapshot. The story here is the fiber transition; the numbers clearly show where the growth is coming from and what's being phased out.

The primary engine driving top-line growth is the consumer shift to fiber. Specifically, Consumer fiber broadband subscriptions generated $521 million in revenue for the third quarter of 2025. This segment is seeing strong momentum, with the Consumer fiber broadband Average Revenue Per User (ARPU) settling at $68.59 for Q3 2025, which was an increase of 4.9% year-over-year. That ARPU figure is key; it shows pricing power is holding even as they add a record number of new customers.

The Business and Wholesale segment revenue was reported at $707 million in Q3 2025, marking a 3.7% increase year-over-year, largely thanks to fiber-based products. However, within this segment, Business and Wholesale fiber broadband ARPU actually decreased by 2.1% to $96.63. So, while the segment is growing overall, the high-value fiber ARPU is under some pressure, which is something to watch.

To map out the revenue picture, here's how the major service categories stacked up for the three months ended September 30, 2025:

Revenue Category	Q3 2025 Amount (Millions USD)	Context
Total Revenue	$1,550	Total reported revenue for the quarter
Data and Internet services (Total)	$1,120	Combined total for Data and Internet services
Consumer Fiber Broadband Subscriptions	$521	Directly from the consumer fiber offering
Business and Wholesale Segment Revenue	$707	Total revenue from the Business and Wholesale segment

The transition away from older technology is evident when you look at the legacy streams. You see the drag from revenue from declining legacy copper-based services (voice, video). For instance, the specific line item for Voice services revenue was $272 million in Q3 2025, down from $282 million in the prior quarter. This decline in copper-based products is what the company noted was partly offsetting the growth in fiber revenue.

The overall revenue mix shows the success of the fiber push, even with the copper headwinds. The total revenue for Data and Internet services across the company reached $1.12 billion (or $1,120 million) in Q3 2025. This figure encapsulates the bulk of the high-growth fiber revenue streams from both consumer and business units.

Here are the key revenue drivers and associated metrics:

• Consumer fiber broadband revenue increased 25.8% year-over-year.
• Total fiber passings reached 8.8 million locations as of the end of Q3 2025.
• Business and Wholesale fiber revenue was $328 million, a slight decrease year-over-year.
• Consumer fiber broadband customer net additions were 125,000 in the quarter.

Finance: draft 13-week cash view by Friday.