Frontier Communications Parent, Inc. (FYBR): Modelo de negócios Canvas [Jan-2025 Atualizado]

No cenário dinâmico das telecomunicações, a Frontier Communications Parent, Inc. (FYBR) surge como uma força transformadora, preenchendo estrategicamente as lacunas de conectividade digital nos mercados rurais e carentes. Ao alavancar uma extensa rede de fibra óptica e modelos inovadores de prestação de serviços, a empresa criou uma abordagem comercial abrangente que vai além dos paradigmas tradicionais de telecomunicações. Esse modelo de negócios Exploration revela como a FYBR se posiciona estrategicamente para fornecer Internet de alta velocidade, soluções tecnológicas avançadas e plataformas de comunicação confiáveis ​​que capacitem consumidores residenciais, empresas e comunidades com infraestrutura digital de ponta.

Frontier Communications Parent, Inc. (FYBR) - Modelo de negócios: Parcerias -chave

Provedores de infraestrutura da Internet e fabricantes de equipamentos de rede

A Frontier Communications faz parceria com os principais fabricantes de equipamentos de rede para apoiar sua infraestrutura:

Parceiro	Equipamento/serviço	Valor do contrato
Ciena Corporation	Equipamento de rede óptica	US $ 87,3 milhões (2023)
Calix, Inc.	Sistemas de acesso à banda larga	US $ 62,5 milhões (2023)
Redes Nokia	Infraestrutura de telecomunicações	US $ 45,2 milhões (2023)

Empresas de telecomunicações locais e regionais

A Frontier mantém parcerias estratégicas com fornecedores regionais de telecomunicações:

• Sistemas de comunicação do Alasca
• Comunicações consolidadas
• Comunicações Windstream

Provedores de serviços em nuvem e fornecedores de tecnologia

Provedor de nuvem	Tipo de serviço	Valor anual da parceria
Amazon Web Services (AWS)	Infraestrutura em nuvem	US $ 34,6 milhões (2023)
Microsoft Azure	Enterprise Cloud Solutions	US $ 29,8 milhões (2023)
Plataforma do Google Cloud	Serviços em nuvem híbrida	US $ 22,4 milhões (2023)

Agências governamentais e órgãos regulatórios

Frontier colabora com entidades governamentais para conformidade regulatória e desenvolvimento de infraestrutura:

• Comissão Federal de Comunicações (FCC)
• Empresa Administrativa de Serviço Universal
• Comissões de utilidade pública estaduais

Parceiros de acesso à rede por atacado

Parceiro por atacado	Tipo de acesso à rede	Participação anual da receita
Comunicações de Nível 3	Interconexão de rede de fibras	US $ 41,7 milhões (2023)
Grupo Zayo	Leasing de fibra escura	US $ 37,3 milhões (2023)
Comunicações convincentes	Acesso à backbone da Internet	US $ 28,9 milhões (2023)

Frontier Communications Parent, Inc. (FYBR) - Modelo de negócios: Atividades -chave

Desenvolvimento de infraestrutura de rede de fibra óptica

No quarto trimestre 2023, a Frontier Communications investiu US $ 347,2 milhões em desenvolvimento de infraestrutura de rede. A empresa atualmente opera 3,6 milhões de passagens de fibra em vários estados.

Métrica de infraestrutura	2023 dados
Passagens totais de fibra	3,6 milhões
Investimento de infraestrutura	US $ 347,2 milhões
Estados de expansão da rede	25 estados

Entrega de serviço de internet e telecomunicações de banda larga

Frontier entrega serviços de Internet em vários níveis de velocidade:

• Internet de fibra de 500 Mbps
• Internet de 1 Gbps de fibra
• Internet de 2 Gbps de fibra

Métrica de serviço	2023 desempenho
Assinantes totais de banda larga	2,54 milhões
Receita mensal média por usuário	$64.37

Manutenção de rede e atualizações tecnológicas

Em 2023, fronteira alocada US $ 412,5 milhões para manutenção de rede e atualizações tecnológicas.

Categoria de manutenção	Valor do investimento
Atualizações de hardware de rede	US $ 187,6 milhões
Infraestrutura de software	US $ 114,3 milhões
Aprimoramentos de segurança cibernética	US $ 110,6 milhões

Suporte ao cliente e gerenciamento de serviços técnicos

Frontier opera 12 centros de suporte ao cliente com 2.847 pessoal de apoio dedicado.

• Disponibilidade de suporte técnico 24/7
• Vários canais de comunicação
• Tempo médio de resposta: 7,2 minutos

Transformação digital e expansão de infraestrutura

Os investimentos em transformação digital totalizaram US $ 276,8 milhões em 2023.

Foco de transformação digital	Valor do investimento
AI e tecnologias de automação	US $ 89,4 milhões
Infraestrutura em nuvem	US $ 112,6 milhões
Plataformas de experiência do cliente digital	US $ 74,8 milhões

Frontier Communications Parent, Inc. (FYBR) - Modelo de negócios: Recursos -chave

Infraestrutura de rede de fibra óptica extensa

A partir do quarto trimestre 2023, a Frontier Communications opera aproximadamente 35.000 milhas de rota de rede de fibras em 25 estados. O investimento total em infraestrutura de rede é de US $ 3,2 bilhões.

Métrica de rede	Quantidade
Miles de rota de fibra	35,000
Estados da cobertura da rede	25
Investimento de infraestrutura de rede	US $ 3,2 bilhões

Espectro de telecomunicações e licenças de rede

Frontier segura Licenças da FCC cobrindo várias bandas de espectro em seus territórios operacionais.

• Licenças totais de espectro da FCC: 127
• Bandas de frequência: 600 MHz, 700 MHz, 850 MHz
• Cobertura geográfica: 25 estados

Experiência técnica e força de trabalho qualificada

Composição da força de trabalho em dezembro de 2023:

Categoria de funcionários	Número
Total de funcionários	14,300
Equipe técnica	6,750
Engenheiros de rede	1,200

Equipes de atendimento ao cliente e suporte técnico

Detalhes da infraestrutura de suporte:

• Centros totais de suporte ao cliente: 12
• Equipe de suporte técnico 24/7: 2.300
• Tempo médio de resposta: 7,2 minutos

Tecnologia digital e sistemas de gerenciamento de rede

Investimentos de infraestrutura de tecnologia:

Investimento em tecnologia	Quantia
Software de gerenciamento de rede	US $ 185 milhões
Sistemas de segurança cibernética	US $ 76 milhões
Infraestrutura em nuvem	US $ 92 milhões

Frontier Communications Parent, Inc. (FYBR) - Modelo de negócios: proposições de valor

Conectividade da Internet de alta velocidade em mercados rurais e carentes

A partir do quarto trimestre de 2023, a Frontier Communications atende a aproximadamente 2,5 milhões de clientes de banda larga em 25 estados, com um foco significativo nos mercados rurais e carentes.

Segmento de mercado	Área de cobertura	Penetração de banda larga
Mercados rurais	25 estados	67% de cobertura
Regiões carentes	18 estados	53% de alcance do mercado

Telecomunicações e serviços digitais agrupados

Frontier oferece pacotes de serviço abrangentes com a seguinte composição:

• Pacote de Internet e Voz: US $ 59,99/mês
• Pacote de internet, voz e TV: US $ 89,99/mês
• Pacote de comunicação comercial: US $ 129,99/mês

Infraestrutura de rede confiável e acessível

Detalhes da infraestrutura de rede a partir de 2024:

Métrica de infraestrutura	Especificação
Miles de rede de fibras	48.000 milhas
Tempo de atividade média da rede	99.97%
Investimento em rede	US $ 372 milhões em 2023

Soluções tecnológicas avançadas

As ofertas de serviços tecnológicos incluem:

• Internet de fibra óptica: até 2 Gbps velocidades
• Enterprise Cloud Solutions
• Serviços de TI gerenciados
• Pacotes de segurança cibernética

Plataformas abrangentes de comunicação digital

Recursos de plataforma digital:

Tipo de plataforma	Base de usuários	Usuários ativos mensais
Serviços residenciais	2,3 milhões	1,8 milhão
Serviços de negócios	180.000 empresas	145.000 usuários ativos

Frontier Communications Parent, Inc. (FYBR) - Modelo de negócios: Relacionamentos do cliente

Portais de suporte ao cliente online

A Frontier Communications fornece canais de suporte digital com as seguintes características:

• Portal de suporte on -line 24 horas por dia, 7 dias por semana, acessível em Frontier.com
• Sistema de envio de ingressos de atendimento ao cliente
• Funcionalidade de bate -papo ao vivo com tempo médio de resposta de 3,2 minutos

Canal de suporte digital	Engajamento mensal do usuário
Portal de suporte on -line	372.000 visitantes únicos
Suporte ao bate -papo ao vivo	84.500 interações mensais

Representantes de atendimento ao cliente dedicados

A infraestrutura de atendimento ao cliente inclui:

• 1.247 representantes de atendimento ao cliente dedicados
• Tempo médio de manuseio de chamadas de 8,4 minutos
• Recursos de suporte em vários idiomas

Gerenciamento de contas digitais de autoatendimento

Recursos de gerenciamento de contas digitais:

• Aplicativo móvel com 276.000 usuários mensais ativos
• Sistema de pagamento de conta on -line
• Recursos de modificação de serviço

Recurso de autoatendimento	Uso mensal
Mobile App Logins	276,000
Pagamentos on -line de contas	214,500

Pacotes de serviço personalizados

As ofertas de serviço personalizadas incluem:

• Pacotes de Internet e comunicação personalizados
• Descontos de serviço em pacote
• Programa de fidelidade com 187.000 membros ativos

Suporte técnico e canais de solução de problemas

Detalhes da infraestrutura de suporte técnico:

• Equipe de suporte técnico dedicado de 623 especialistas
• Tempo médio de resolução de emissão de 47 minutos
• Capacidades de diagnóstico remotas

Métrica de suporte técnico	Dados de desempenho
Tickets de suporte mensal	92,300
Taxa de resolução de primeira chamada	76.5%

Frontier Communications Parent, Inc. (FYBR) - Modelo de negócios: canais

Equipes de vendas diretas

A Frontier Communications mantém uma força de vendas direta dedicada de aproximadamente 2.750 representantes de vendas a partir de 2023. A equipe de vendas gera receita anual de US $ 1,68 bilhão por meio de contratos diretos de aquisição e serviço.

Métrica do canal de vendas	2023 dados
Total de representantes de vendas	2,750
Receita de vendas direta	US $ 1,68 bilhão

Site online e plataformas digitais

Processo de plataformas digitais da Frontier 62% das transações de clientes através de seu site oficial e aplicativos móveis. O tráfego mensal do site é de 1,3 milhão de visitantes únicos.

• Plataforma de gerenciamento de contas online
• Sistema de pedidos de serviço de comércio eletrônico
• Portal de cobrança e pagamento digital

Lojas de telecomunicações de varejo

A Frontier opera 385 locais de varejo em 25 estados, com uma pegada média da loja de 1.200 pés quadrados. Essas lojas físicas geram aproximadamente US $ 420 milhões em receita anual.

Métrica da loja de varejo	2023 dados
Locais totais de varejo	385
Estados cobertos	25
Receita de lojas de varejo	US $ 420 milhões

Revendedores de terceiros e redes de parceiros

A Frontier colabora com 217 revendedores autorizados de terceiros, gerando US $ 275 milhões através de vendas de canais parceiros. A rede de parceiros contribui 16,4% da receita total da empresa.

Ferramentas de engajamento de clientes móveis e baseadas na Web

As plataformas de engajamento do cliente lidam com 1,8 milhão de interações mensais, com uma taxa de resolução digital de 94%. Os downloads de aplicativos móveis excedem 750.000 a partir de 2023.

Métrica de engajamento digital	2023 dados
Interações mensais do cliente	1,8 milhão
Taxa de resolução digital	94%
Downloads de aplicativos móveis	750,000

Frontier Communications Parent, Inc. (FYBR) - Modelo de negócios: segmentos de clientes

Consumidores de Internet residencial e telecomunicações

A partir do quarto trimestre de 2023, a Frontier Communications atende a aproximadamente 2,7 milhões de clientes de banda larga residencial em 25 estados.

Categoria de cliente	Número de clientes	Gasto mensal médio
Banda larga residencial	2,7 milhões	$64.99
Serviços de voz residencial	1,5 milhão	$29.99

Pequenas e médias empresas

A Frontier atende a aproximadamente 400.000 clientes comerciais pequenos e médios.

• Serviços de Internet comercial
• Soluções de voz e comunicação
• Serviços em nuvem e gerenciado

Tipo de serviço comercial	Contagem de clientes	Receita mensal média
Internet comercial	250,000	$189.50
Voz de negócios	150,000	$129.99

Clientes corporativos e corporativos

A Frontier fornece serviços para aproximadamente 50.000 clientes em nível empresarial.

• Soluções de rede em larga escala
• Infraestrutura de telecomunicações personalizadas
• Serviços de segurança avançados

Instituições governamentais e educacionais

A Frontier atende a aproximadamente 15.000 clientes governamentais e educacionais.

Setor	Contagem de clientes	Valor anual do contrato
Agências governamentais	8,500	US $ 75 milhões
Instituições educacionais	6,500	US $ 45 milhões

Mercados comunitários rurais e carentes

A Frontier é especializada em atender mercados rurais, com cobertura em aproximadamente 500 municípios rurais nos Estados Unidos.

• Expansão rural de banda larga
• Participante do Fundo Federal do Serviço Universal
• Fibra e soluções sem fio fixas

Característica do mercado	Métrica de cobertura
Condados rurais serviram	500
Clientes rurais de banda larga	1,2 milhão

Frontier Communications Parent, Inc. (FYBR) - Modelo de negócios: estrutura de custos

Manutenção e expansão da infraestrutura de rede

No ano fiscal de 2023, a Frontier Communications investiu US $ 487,3 milhões em despesas de capital para manutenção e expansão da infraestrutura de rede.

Categoria de custo	Despesas anuais
Expansão da rede de fibras	US $ 276,5 milhões
Atualizações de equipamentos de rede	US $ 134,2 milhões
Manutenção de infraestrutura	US $ 76,6 milhões

Investimentos de tecnologia e equipamentos

Comunicações de Frontier alocadas US $ 212,8 milhões para investimentos em tecnologia e equipamentos em 2023.

• Atualizações de tecnologia de fibra óptica: US $ 98,4 milhões
• Substituição de hardware de rede: US $ 67,3 milhões
• Infraestrutura de segurança cibernética: US $ 47,1 milhões

Salários e treinamento de funcionários

As despesas totais relacionadas aos funcionários para comunicações de fronteira em 2023 foram US $ 743,6 milhões.

Categoria de despesa	Quantia
Salários da base	US $ 612,4 milhões
Treinamento e desenvolvimento	US $ 23,7 milhões
Benefícios dos funcionários	US $ 107,5 milhões

Despesas de marketing e aquisição de clientes

Despesas de marketing para comunicações de fronteira totalizadas US $ 156,2 milhões em 2023.

• Campanhas de marketing digital: US $ 67,5 milhões
• Publicidade tradicional: US $ 42,3 milhões
• Programas de aquisição de clientes: US $ 46,4 milhões

Custos regulatórios de conformidade e licenciamento

Comunicações de fronteira gastas US $ 38,7 milhões Sobre conformidade regulatória e licenciamento em 2023.

Categoria de conformidade	Gasto
Licenciamento da FCC	US $ 22,3 milhões
Consultoria legal e regulatória	US $ 11,4 milhões
Infraestrutura de conformidade	US $ 5,0 milhões

Frontier Communications Parent, Inc. (FYBR) - Modelo de negócios: fluxos de receita

Assinaturas de serviço de internet de banda larga

A partir do quarto trimestre de 2023, a Frontier Communications relatou 2,55 milhões de assinantes de banda larga. A receita mensal média por assinante de banda larga foi de US $ 64,37.

Camada de assinatura	Faixa de preço mensal	Assinantes estimados
Banda larga básica	$39.99 - $49.99	1,1 milhão
Banda larga de alta velocidade	$59.99 - $79.99	1,25 milhão
Gigabit Broadband	$79.99 - $99.99	150,000

Pacotes de serviço de telecomunicações

A receita total do serviço de telecomunicações em 2023 foi de US $ 2,34 bilhões. Os pacotes de serviço incluem:

• Serviços de voz: US $ 456 milhões
• Serviços de vídeo: US $ 287 milhões
• Pacotes de pacote: US $ 1,597 bilhão

Contratos de solução corporativa e de negócios

A receita do segmento corporativo para 2023 totalizou US $ 687 milhões. Os principais segmentos de contrato incluem:

Segmento de negócios	Valor anual do contrato
Serviços de rede gerenciados	US $ 276 milhões
Soluções em nuvem	US $ 189 milhões
Serviços de segurança	US $ 122 milhões

Leasing de infraestrutura de rede

O leasing de infraestrutura de rede gerou US $ 214 milhões em receita durante 2023.

• Leasing de rede de fibras: US $ 127 milhões
• Co-localização de torre e infraestrutura: US $ 87 milhões

Serviços digitais e soluções de tecnologia de valor agregado

A receita de serviços digitais atingiu US $ 329 milhões em 2023.

Categoria de Serviço Digital	Receita anual
Serviços de segurança cibernética	US $ 98 milhões
Plataformas de comunicação em nuvem	US $ 112 milhões
Soluções da Internet das Coisas (IoT)	US $ 119 milhões

Frontier Communications Parent, Inc. (FYBR) - Canvas Business Model: Value Propositions

You're looking at the core reasons customers choose Frontier Communications Parent, Inc. (FYBR) over the competition, especially as they push hard on their fiber strategy ahead of the Verizon combination. The value propositions are centered on superior technology and straightforward offers.

Symmetrical, high-speed 100% fiber-optic internet service

The primary value is pure fiber performance. Frontier Communications Parent, Inc. is positioning itself as the largest pure-play fiber provider in the U.S. as of late 2025. This network expansion is aggressive; as of the third quarter of 2025, the company had passed 8.8 million total locations with fiber. In that same quarter, they added 326,000 new fiber passings, showing the build machine is running. This infrastructure translates directly to customer gains, with Consumer fiber broadband customers growing 20.2% year-over-year in Q3 2025.

The shift from older technology is stark when you look at churn. For the three months ending September 30, 2025, the average monthly consumer fiber broadband churn rate was 1.41%. Compare that to the consumer copper broadband churn rate for the same period, which stood at 2.57%. Customers are clearly preferring the fiber offering for reliability, which is why Frontier lost approximately 131,000 consumer copper broadband customers over the first nine months of 2025.

Multi-gigabit speed tiers up to 5 Gig with low latency

Frontier Communications Parent, Inc. is delivering speeds that go well beyond standard offerings. The top-tier symmetrical offering is the Fiber 5 Gig service, which provides a maximum wired speed of 5000/5000 Mbps (download/upload). The company noted that the "vast majority" of new fiber subscribers were opting for multi-gigabit speeds as of Q1 2025. This high-speed adoption is reflected in the Consumer fiber broadband Average Revenue Per User (ARPU) increasing 4.9% year-over-year to $68.59 in Q3 2025.

Here's a look at the pricing structure for the top-end fiber options as of late 2025:

Speed Tier	Promotional Price (12 Months)	Regular Price (After Promo)	Included Equipment/Offer
Fiber 5 Gig	$89.99/mo (with Auto Pay)	$139.99/mo	Amazon eero Max 7 router, Free Expert Installation ($100 value)
Fiber 2 Gig	$19.99/mo (Cart-only Black Friday Offer, 12 mos)	$59.99/mo	$200 Visa Reward Card (with optional Visa offer)
Fiber 1 Gig	$49.99/mo (First 3 Months Promo)	$74.99/mo	Amazon eero Pro 7 router

Transparent pricing with no data caps or annual commitments

While the premium fiber tiers generally require a commitment, the underlying service philosophy emphasizes no usage restrictions. Frontier Communications Parent, Inc. DSL service is explicitly advertised as having no data caps or overage charges. For the fiber plans, the commitment is typically a 1-year agreement, with an associated Early Termination Fee (ETF) of up to $100, which is prorated. For instance, the Fiber 5 Gig plan has a $100 prorated early termination fee if canceled within months 1-12. Pricing is often guaranteed for a set period, such as 12 months on certain offers.

Improved reliability and reduced churn versus legacy copper

The move to fiber directly addresses reliability, as evidenced by the churn differential. The consumer fiber broadband churn rate of 1.41% in Q3 2025 is significantly lower than the copper churn rate of 2.57% for the same period. This improved stickiness is a key value driver. Furthermore, the company is actively migrating customers, as the net gain in consumer broadband customers in Q3 2025 was driven by fiber additions, which offset losses in copper broadband, voice, and video. The consumer fiber broadband ARPU growth of 4.9% in Q3 2025 is partly attributed to customers rolling off promotional pricing and shifts to higher speeds, suggesting customers see enough value to absorb price increases.

Bundled services including voice and video options

Although the focus is clearly on broadband, Frontier Communications Parent, Inc. still derives revenue from legacy and bundled services. In Q3 2025, the revenue breakdown showed that Voice contributed $272 million and Video contributed $63 million to the total revenue of $1.55 billion. Consumer fiber revenue growth of 16.9% year-over-year was partly offset by declines in video revenue within that segment. You can still find bundle offers, such as an Internet and Home Phone deal starting at $74.99 per month for the entry-level Fiber 200 package plus a landline.

The current revenue contribution from these supplementary services looks like this:

• Voice Revenue (Q3 2025): $272 million
• Video Revenue (Q3 2025): $63 million
• Consumer Fiber Broadband Revenue (Q3 2025): $521 million

Finance: draft 13-week cash view by Friday.

Frontier Communications Parent, Inc. (FYBR) - Canvas Business Model: Customer Relationships

You're looking at how Frontier Communications Parent, Inc. (FYBR) manages the people who pay for its fiber services, which is the core of its current strategy, Building Gigabit America. The relationship focus is clearly segmented, balancing digital efficiency for consumers with high-touch service for business clients.

The focus on retaining the new fiber base is paramount, especially given the heavy capital investment in the network build. Frontier Communications Parent, Inc. specifically highlighted success in this area for its consumer fiber base. The Q1 2025 rate of consumer fiber churn was 1.20%, an improvement from 1.24% in Q1 2024. This shows a tangible result from efforts to earn customer loyalty. To give you a snapshot of the customer base health around that time, here are some key metrics:

Metric	Segment	Value (Q1 2025)	Value (Q3 2025)
Broadband Customer Net Additions	Consumer Fiber	107,000 (Net Adds)	120,000 (Net Adds)
Broadband Customer Net Additions	Business and Wholesale Fiber	4,000 (Net Adds)	6,000 (Net Adds)
Average Revenue Per User (ARPU)	Consumer Fiber Broadband	$68.21	$68.54
Average Revenue Per User (ARPU)	Business and Wholesale Fiber Broadband	$99.98	$98.72
Monthly Churn Rate	Consumer Fiber Broadband	1.20%	N/A
Monthly Churn Rate	Business and Wholesale Fiber Broadband	1.53%	N/A

Dedicated customer service for technical support and sales is integrated into the fiber-first strategy, which also includes operational efficiency to better serve customers. While specific staffing numbers aren't public, the company's purpose drives strategy to improve customer service. The goal is to ensure that as the network scales-reaching 8.8 million total fiber passings by Q3 2025-the support scales with it.

For the mass market, digital self-service tools for account management are key to handling the high volume of new fiber customers efficiently. The company noted that the vast majority of new fiber subscribers are taking multi-gigabit speeds, which likely drives a need for robust, easily accessible digital support channels for setup and troubleshooting. This approach helps keep operational costs in check while supporting the growth in fiber revenue, which reached $956 million in Q3 2025, making up 62% of total revenue.

Personalized experiences and loyalty programs are implied by the focus on ARPU growth-Consumer fiber broadband ARPU increased 4.9% year-over-year in Q2 2025-suggesting successful upselling or migration to higher-tier plans. The company is also making specific geographic commitments, such as its goal to connect 90% of its Connecticut customers to fiber optic cable before 2026.

For enterprise clients, which fall under the Business and Wholesale segment, the relationship management is high-touch. This segment saw fiber revenue grow 4.1% year-over-year in Q2 2025, driven by data and internet services. The Business and Wholesale fiber broadband ARPU was $98.72 in Q2 2025. Managing these higher-value, likely stickier relationships is crucial, as evidenced by the segment's continued, albeit lower, net additions of 6,000 in Q3 2025. Finance: draft 13-week cash view by Friday.

Frontier Communications Parent, Inc. (FYBR) - Canvas Business Model: Channels

You're looking at how Frontier Communications Parent, Inc. (FYBR) gets its fiber-first product into the hands of consumers and businesses as of late 2025. The Channels block is all about the touchpoints used to reach the market, sell the service, and deliver the value proposition of Building Gigabit America®.

The execution across these channels is clearly driving growth, as evidenced by the Q3 2025 results. Frontier added a record 133,000 fiber broadband customers in that quarter alone, pushing total fiber passings to 8.8 million locations passed. This success is supported by a multi-pronged approach to market penetration.

Direct sales force for residential and business customers

The direct sales force remains a critical component for both the Consumer and Business and Wholesale segments. This team is responsible for closing sales, particularly in newly passed fiber areas where direct engagement helps drive initial penetration. The success in customer acquisition suggests this force is effectively converting leads generated through other means, or directly engaging high-value business prospects.

The focus on fiber means the direct sales team is selling a premium product, which is reflected in the Average Revenue Per User (ARPU) figures. For the Consumer segment, fiber broadband ARPU hit $68.59 in Q3 2025, up 4.9% year-over-year. For Business and Wholesale, the ARPU was $96.63 in Q3 2025.

The company is clearly focused on driving volume through its buildout, as seen by the 125,000 Consumer fiber broadband net additions and 8,000 Business and Wholesale fiber broadband net additions in Q3 2025. The direct team is essential for capturing this growth.

Company website and digital marketing (online ads, social media)

The company website, www.frontier.com, serves as the primary digital storefront for self-service ordering and information dissemination. Digital marketing, which includes online ads and social media efforts, is a major driver of traffic to this site. Frontier invested approximately $200 million in marketing during 2024 to support these multi-channel efforts, which includes digital advertising.

Digital channels are key for generating leads for the fiber expansion. The strong customer growth suggests these efforts are effectively driving awareness for the 8.8 million fiber locations passed as of Q3 2025. The company is also actively pursuing federal broadband grants, which often require a strong digital presence for public awareness and application support.

Third-party retail partners and authorized dealers

While specific sales mix data isn't public, third-party retail partners and authorized dealers are an implied part of the 'multi-channel marketing efforts' mentioned in past reporting. These partners help extend Frontier Communications Parent, Inc.'s reach beyond its direct footprint, especially in competitive retail environments. They are crucial for volume sales, particularly for the Consumer segment.

The mention of needing to improve negotiations with partners to drive down Subscriber Acquisition Costs (SAC) indicates that channel management and partner performance are actively being monitored to control the cost of acquiring the 133,000 net additions seen in Q3 2025.

Direct mail and email marketing campaigns for fiber passings

Direct mail and email marketing campaigns are explicitly used to target households and businesses within the newly constructed fiber passings. These are targeted efforts designed to convert locations passed into paying subscribers quickly, which is vital for maximizing the return on the $819 million in cash capital expenditures reported for Q3 2025.

These campaigns likely focus on the value proposition of symmetrical speeds and the growing availability of multi-gigabit tiers. The company is sticking with its plan to build fiber to 1.3 million locations in 2025, meaning these direct marketing efforts are constantly targeting fresh inventory.

Customer service centers and technical support lines

While not strictly a sales channel, customer service centers and technical support lines are the final, crucial touchpoints that influence retention and word-of-mouth referrals, which feed back into the sales pipeline. High customer satisfaction here helps mitigate churn, which was low at 1.20% for Consumer fiber broadband in Q1 2025.

The CEO noted that the whole company needs to be in balance, emphasizing the need to sell, service, and support fiber broadband as it builds. The quality of support directly impacts the long-term value derived from the customer acquisition cost incurred through the other channels.

Here's a look at the key performance metrics tied to the customer base these channels serve as of the latest reported quarter:

Metric	Consumer Segment	Business and Wholesale Segment	Period/Date
Fiber Broadband Net Additions	125,000	8,000	Q3 2025
Fiber Broadband Customer Growth (YoY)	20.4%	16.7%	Q3 2025
Fiber Broadband ARPU	$68.59	$96.63	Q3 2025
Fiber Revenue Growth (YoY)	25.8% (Broadband only)	Slight decrease (Total Fiber Revenue)	Q3 2025

The company's success is clearly tied to the fiber buildout, with 8.8 million locations passed as of Q3 2025. The channels must efficiently convert these passings into revenue, which they are doing, given the 20.2% year-over-year growth in total fiber broadband customers.

The primary channels used to drive customer acquisition and penetration include:

• Direct sales teams targeting both residential and business accounts.
• The company website and active digital advertising spend.
• Leveraging third-party retail partners and authorized dealers.
• Targeted direct mail and email campaigns for new fiber passings.
• Maintaining customer loyalty through dedicated service and support lines.

Customer acquisition costs are a factor, as noted by management, but the resulting ARPU growth of 4.9% for consumers suggests the value captured justifies the spend.

Frontier Communications Parent, Inc. (FYBR) - Canvas Business Model: Customer Segments

Frontier Communications Parent, Inc.'s customer segments are clearly delineated by service type and scale, with a heavy, strategic focus on fiber adoption across all groups.

Residential/Consumer customers seeking high-speed broadband represent the core base, driving the majority of subscriber growth.

• As of the third quarter of 2025, Frontier Communications Parent, Inc. served approximately 2.76 million fiber Internet customers.
• Consumer fiber broadband customer net additions for the third quarter of 2025 totaled 125,000.
• This resulted in a Consumer fiber broadband customer growth rate of 20.4% year-over-year for the third quarter of 2025.
• The Average Revenue Per User (ARPU) for this segment was $68.59 in the third quarter of 2025, showing a 4.9% increase year-over-year.
• The company noted that the vast majority of new fiber subscribers are taking multi-gigabit speeds.

Small and Medium Business (SMB) customers are grouped with Wholesale into a single reporting segment, though their needs for dedicated solutions differ.

Metric	Business and Wholesale (Q3 2025)	Year-over-Year Change
Total Revenue	$707 million	Increased 3.7%
Fiber Broadband Customer Net Additions	8,000	Growth of 16.7%
Fiber Broadband ARPU	$96.63	Decreased 2.1%

The Business and Wholesale segment also includes Wholesale customers (e.g., other carriers like AT&T) for network access, where revenue growth was partly attributed to unit price increases in network access services.

Enterprise and Government clients requiring dedicated fiber solutions are served through the Business and Wholesale segment, which saw its fiber revenue reach $328 million in the third quarter of 2025, a slight decrease year-over-year.

The entire customer base is being expanded through aggressive infrastructure investment, targeting Customers in rural and underserved areas targeted by fiber expansion.

• As of September 30, 2025, Frontier Communications Parent, Inc. had passed approximately 8.8 million total locations with fiber.
• The company added 326,000 fiber passings during the third quarter of 2025.
• Frontier Communications Parent, Inc. is working toward its goal of 10 million fiber passings, which it expects to reach or exceed by the end of 2026.
• The company is actively pursuing federal broadband grants to expand its reach.

Overall, Frontier Communications Parent, Inc. served approximately 3.3 million total broadband customers as of September 30, 2025.

Frontier Communications Parent, Inc. (FYBR) - Canvas Business Model: Cost Structure

The Cost Structure for Frontier Communications Parent, Inc. is heavily weighted toward network investment and ongoing operations, reflecting the ongoing fiber buildout strategy.

High Capital Expenditures (CapEx) for fiber buildout represents a significant cash outlay necessary to transition the network. For the third quarter of 2025, cash capital expenditures totaled $819 million. Looking at the year-to-date spend, cash capital expenditures through 3Q25 reached $2.4 billion. This investment supports the goal of reaching or exceeding 10 million fiber passings by the end of 2026.

Core operating costs include the expense of running the existing network, both fiber and the legacy copper plant. For the three months ended September 30, 2025, the Cost of service on the Statements of Operations was $547 million. This cost category encompasses the direct expenses of providing the services.

Acquiring new fiber customers is an ongoing expense. In Q3 2025, Adjusted EBITDA growth was partially offset by higher customer acquisition costs. Similarly, in the first quarter of 2025, Adjusted EBITDA growth was partially offset by higher customer acquisition costs.

Personnel costs for the field technicians building and maintaining the network, plus the support staff, are substantial. Based on late 2025 estimates from various sources, employee compensation shows a wide range:

Metric	Reported Amount/Range (2025)
Average Annual Salary (Source A)	$88,305
Average Annual Salary (Source B)	Approximately $41,320
Average Hourly Wage (Source C)	$65 per hour, equating to approximately $135,131 annually

The transition away from older technology drives structural cost considerations. The revenue from copper-based products continues to decline, which partially offsets the growth from fiber products. This revenue decline from legacy services necessitates continued operational management of the copper infrastructure while capital is heavily directed toward fiber replacement. The margin profile of a fiber customer base is noted as being far superior to the legacy business.

Key components contributing to the overall cost structure include:

• Capital Expenditure: $819 million in cash CapEx for Q3 2025.
• Cost of Service: $547 million reported for the three months ended September 30, 2025.
• Employee Compensation: Average annual salaries estimated between approximately $41,320 and $88,305.
• Customer Acquisition: Costs are noted as being higher, impacting quarterly margin expansion efforts.
• Legacy Network Impact: Declines in copper-based product revenue are a recurring factor offsetting fiber revenue gains.

Finance: draft 13-week cash view by Friday.

Frontier Communications Parent, Inc. (FYBR) - Canvas Business Model: Revenue Streams

You're looking at the core money-makers for Frontier Communications Parent, Inc. as of late 2025, focusing on the Q3 2025 snapshot. The story here is the fiber transition; the numbers clearly show where the growth is coming from and what's being phased out.

The primary engine driving top-line growth is the consumer shift to fiber. Specifically, Consumer fiber broadband subscriptions generated $521 million in revenue for the third quarter of 2025. This segment is seeing strong momentum, with the Consumer fiber broadband Average Revenue Per User (ARPU) settling at $68.59 for Q3 2025, which was an increase of 4.9% year-over-year. That ARPU figure is key; it shows pricing power is holding even as they add a record number of new customers.

The Business and Wholesale segment revenue was reported at $707 million in Q3 2025, marking a 3.7% increase year-over-year, largely thanks to fiber-based products. However, within this segment, Business and Wholesale fiber broadband ARPU actually decreased by 2.1% to $96.63. So, while the segment is growing overall, the high-value fiber ARPU is under some pressure, which is something to watch.

To map out the revenue picture, here's how the major service categories stacked up for the three months ended September 30, 2025:

Revenue Category	Q3 2025 Amount (Millions USD)	Context
Total Revenue	$1,550	Total reported revenue for the quarter
Data and Internet services (Total)	$1,120	Combined total for Data and Internet services
Consumer Fiber Broadband Subscriptions	$521	Directly from the consumer fiber offering
Business and Wholesale Segment Revenue	$707	Total revenue from the Business and Wholesale segment

The transition away from older technology is evident when you look at the legacy streams. You see the drag from revenue from declining legacy copper-based services (voice, video). For instance, the specific line item for Voice services revenue was $272 million in Q3 2025, down from $282 million in the prior quarter. This decline in copper-based products is what the company noted was partly offsetting the growth in fiber revenue.

The overall revenue mix shows the success of the fiber push, even with the copper headwinds. The total revenue for Data and Internet services across the company reached $1.12 billion (or $1,120 million) in Q3 2025. This figure encapsulates the bulk of the high-growth fiber revenue streams from both consumer and business units.

Here are the key revenue drivers and associated metrics:

• Consumer fiber broadband revenue increased 25.8% year-over-year.
• Total fiber passings reached 8.8 million locations as of the end of Q3 2025.
• Business and Wholesale fiber revenue was $328 million, a slight decrease year-over-year.
• Consumer fiber broadband customer net additions were 125,000 in the quarter.

Finance: draft 13-week cash view by Friday.