Lumen Technologies, Inc. (LUMN): Business Model Canvas

In der sich schnell entwickelnden Landschaft der digitalen Transformation erweist sich Lumen Technologies als Kraftpaket und positioniert sich strategisch an der Schnittstelle von fortschrittlicher Netzwerk-, Cybersicherheits- und Cloud-Lösungen. Durch die sorgfältige Entwicklung eines umfassenden Geschäftsmodells, das Unternehmenskonnektivität, Edge-Computing und verwaltete Dienste umfasst, hat sich Lumen von einem traditionellen Telekommunikationsanbieter zu einem dynamischen Technologie-Ökosystem-Enabler entwickelt. Ihr innovativer Ansatz nutzt ein umfangreiches Glasfasernetz und Spitzentechnologien, um integrierte digitale Lösungen bereitzustellen, die Unternehmen auf globalen Märkten stärken und sie zu einem wichtigen Akteur in der modernen technologischen Infrastrukturlandschaft machen.

Lumen Technologies, Inc. (LUMN) – Geschäftsmodell: Wichtige Partnerschaften

Große Telekommunikations- und Cloud-Dienstanbieter

Lumen Technologies unterhält strategische Partnerschaften mit den folgenden wichtigen Telekommunikations- und Cloud-Dienstanbietern:

Partner	Einzelheiten zur Partnerschaft	Gründungsjahr
Microsoft Azure	Cloud-Integration und Hybrid-Cloud-Lösungen	2018
Amazon Web Services (AWS)	Direkte Cloud-Konnektivitätsdienste	2016
Google Cloud	Zusammenarbeit in Netzwerk- und Cloud-Infrastruktur	2019

Partner für Unternehmenstechnologielösungen

Zu den Partnerschaften von Lumen für Unternehmenstechnologielösungen gehören:

• Cisco Systems – Netzwerkinfrastruktur- und Sicherheitslösungen
• Dell Technologies – Computer- und Speicherlösungen für Unternehmen
• VMware – Virtualisierung und Cloud-Infrastruktur
• Hewlett Packard Enterprise (HPE) – IT-Dienste und Hardware für Unternehmen

Hersteller von Netzwerkinfrastrukturgeräten

Hersteller	Gerätetyp	Jährlicher Beschaffungswert
Ciena Corporation	Optische Netzwerkausrüstung	325 Millionen Dollar
Juniper-Netzwerke	Routing- und Switching-Infrastruktur	278 Millionen Dollar
Nokia	Ausrüstung für Telekommunikationsnetzwerke	412 Millionen Dollar

Managed Service Provider

Zu den wichtigsten Partnerschaften mit Managed-Service-Anbietern gehören:

• Accenture – Globale Technologieberatung und Managed Services
• IBM – Unternehmens-IT-Services und verwaltete Lösungen
• Wipro Limited – Technologiedienstleistungen und digitale Transformation

Strategische globale Technologieallianzen

Allianzpartner	Globale Reichweite	Partnerschaftsfokus
Equinix	Über 200 Rechenzentren weltweit	Verbindungs- und Rechenzentrumsdienste
Zayo-Gruppe	Präsenz in Nordamerika und Europa	Glasfaserinfrastruktur und Netzwerkkonnektivität
Telstra	Asien-Pazifik-Region	Internationale Netzwerk- und Cloud-Dienste

Lumen Technologies, Inc. (LUMN) – Geschäftsmodell: Hauptaktivitäten

Verwaltung der Glasfasernetzwerkinfrastruktur

Lumen Technologies betreibt weltweit etwa 450.000 Streckenmeilen Glasfasernetz. Die Investitionen in die Netzwerkinfrastruktur beliefen sich im Jahr 2023 auf 1,03 Milliarden US-Dollar. Das Unternehmen verwaltet über 170 Rechenzentren über mehrere Regionen hinweg.

Netzwerkmetrik	Menge
Gesamtmeilen der Glasfaserroute	450,000
Rechenzentren	170+
Infrastrukturinvestitionen (2023)	1,03 Milliarden US-Dollar

Konnektivitätslösungen für Unternehmen

Unternehmenskonnektivitätsdienste erwirtschaften einen Jahresumsatz von etwa 5,2 Milliarden US-Dollar. Zu den wichtigsten Konnektivitätsangeboten gehören:

• SD-WAN-Dienste
• Dedizierter Internetzugang
• Private Netzwerklösungen
• Hybrid-Cloud-Konnektivität

Entwicklung von Cybersicherheitsdiensten

Cybersicherheitsdienste machen einen Jahresumsatz von 782 Millionen US-Dollar aus. Zu den spezifischen Serviceinvestitionen gehören:

• Plattformen zur Bedrohungserkennung
• Verwaltete Sicherheitsdienste
• Erweiterter Endpunktschutz

Bereitstellung der Edge-Computing-Plattform

Die Investitionen in die Edge-Computing-Infrastruktur erreichten im Jahr 2023 245 Millionen US-Dollar. Zu den Plattformfunktionen gehören:

Edge-Computing-Metrik	Wert
Jährliche Investition	245 Millionen Dollar
Edge-Standorte	130+
Durchschnittliche Latenz	15-20 Millisekunden

Netzwerkoptimierung und digitale Transformationsdienste

Digitale Transformationsdienste erwirtschafteten im Jahr 2023 einen Umsatz von 1,7 Milliarden US-Dollar. Das Serviceportfolio umfasst Cloud-Migration, Netzwerkmodernisierung und KI-gestützte Optimierungsstrategien.

• Cloud-Migrationsdienste
• Neugestaltung der Netzwerkarchitektur
• KI-gestütztes Netzwerkmanagement

Lumen Technologies, Inc. (LUMN) – Geschäftsmodell: Schlüsselressourcen

Umfangreiche Glasfaser-Netzwerkinfrastruktur

Lumen Technologies betreibt a 450.000 Meilen langes Glasfasernetz erstreckt sich über die gesamten Vereinigten Staaten. Details zur Netzwerkinfrastruktur ab Q4 2023:

Netzwerkmetrik	Menge
Gesamtmeilen der Glasfaserroute	450,000
On-Net-Gebäude	130,000
Globale Netzwerk-Präsenzpunkte	250+

Fortschrittliche Telekommunikationstechnologie

Die Technologieinfrastruktur umfasst:

• Software-Defined Networking (SDN)-Funktionen
• Edge-Computing-Plattformen
• 5G und Netzwerktechnologien der nächsten Generation
• Hybrid-Cloud-Konnektivitätslösungen

Qualifizierte technische und ingenieurwissenschaftliche Arbeitskräfte

Belegschaftsmetrik	Nummer
Gesamtzahl der Mitarbeiter	26,000
Technisches Personal	12,500
Ingenieursprofis	4,800

Rechenzentrums- und Cloud-Computing-Assets

Besonderheiten der Cloud- und Rechenzentrumsinfrastruktur:

• 32 Rechenzentren der Enterprise-Klasse
• Gesamtfläche des Rechenzentrums: 1,4 Millionen Quadratfuß
• Hybrid-Cloud-Servicefunktionen
• Cloud-Konnektivität für mehrere Regionen

Proprietäre Netzwerksicherheitstechnologien

Zu den Investitionen in Sicherheitstechnologie gehören:

• Fortschrittliche Bedrohungserkennungssysteme
• Zero-Trust-Netzwerkarchitektur
• Plattformen zur Überwachung der Cybersicherheit
• Integrierter Sicherheitslösungs-Stack

Lumen Technologies, Inc. (LUMN) – Geschäftsmodell: Wertversprechen

Integrierte Lösungen für die digitale Transformation von Unternehmen

Lumen Technologies bietet Lösungen für die digitale Transformation von Unternehmen mit den folgenden Schlüsselkennzahlen:

Servicekategorie	Jahresumsatz	Unternehmenskundenstamm
Digitale Transformationsdienste	1,2 Milliarden US-Dollar	Über 2.500 Unternehmenskunden

Leistungsstarke Netzwerkkonnektivitätsdienste

Zu den Netzwerkkonnektivitätsangeboten gehören:

• Globale Netzwerkinfrastruktur über 450.000 Streckenmeilen
• Netzwerkverfügbarkeit: 99,99 % Betriebszeit
• Konnektivitätsdienste erwirtschaften einen Jahresumsatz von 4,3 Milliarden US-Dollar

Skalierbare Cloud- und Edge-Computing-Plattformen

Cloud-Dienst	Jährliche Investition	Edge Computing-Standorte
Edge-Computing-Infrastruktur	350 Millionen Dollar	Über 150 Edge-Computing-Knoten

Umfassende Cybersicherheitsangebote

Aufschlüsselung der Cybersicherheitsdienste:

• Umsatz mit verwalteten Sicherheitsdiensten: 275 Millionen US-Dollar
• Abdeckung der Bedrohungserkennung: globale Überwachung rund um die Uhr
• Sicherheitskunden: Über 1.800 Unternehmenskunden

Globale Netzwerkzuverlässigkeit und -abdeckung

Netzwerkmetrik	Spezifikation
Globale Netzwerkpräsenz	Über 60 Länder
Netzwerk-Glasfasermeilen	530.000 Streckenmeilen
Jährliche Netzwerkinvestition	500 Millionen Dollar

Lumen Technologies, Inc. (LUMN) – Geschäftsmodell: Kundenbeziehungen

Unternehmensorientiertes Account Management

Im vierten Quartal 2023 betreut Lumen Technologies 51 % der Fortune-500-Unternehmen mit dedizierten Enterprise-Account-Management-Teams. Das Unternehmen verwaltet rund 2.300 Unternehmenskundenbeziehungen in verschiedenen Branchen.

Kundensegment	Anzahl der Unternehmenskonten	Jahresumsatz pro Segment
Große Unternehmen	1,150	2,4 Milliarden US-Dollar
Mittelständische Unternehmen	1,150	1,8 Milliarden US-Dollar

Technischer Support und Beratungsdienste

Lumen bietet rund um die Uhr technischen Support mit Reaktionszeiten von durchschnittlich 15 Minuten für kritische Unternehmensprobleme. Das Unternehmen unterhält 12 globale Supportzentren mit über 1.200 engagierten technischen Supportmitarbeitern.

• Durchschnittliche Lösungszeit für den Kundensupport: 4,2 Stunden
• Kundenzufriedenheitsbewertung: 87,5 %
• Technische Supportkanäle: Telefon, E-Mail, Live-Chat, Online-Portal

Maßgeschneidertes Design von Technologielösungen

Im Jahr 2023 entwickelte Lumen über 450 maßgeschneiderte Technologielösungen für Unternehmenskunden mit einem durchschnittlichen Projektwert von 3,2 Millionen US-Dollar.

Lösungstyp	Anzahl kundenspezifischer Lösungen	Durchschnittlicher Projektwert
Cloud-Integration	175	3,5 Millionen Dollar
Netzwerksicherheit	135	2,8 Millionen US-Dollar
Digitale Transformation	140	3,1 Millionen US-Dollar

Langfristige strategische Technologiepartnerschaften

Lumen unterhält 87 strategische Technologiepartnerschaften mit globalen Technologieanbietern mit einer durchschnittlichen Partnerschaftsdauer von 6,3 Jahren.

• Umsatz aus strategischer Partnerschaft: 750 Millionen US-Dollar im Jahr 2023
• Größe des Partner-Ökosystems: 87 Technologieunternehmen
• Durchschnittlicher Partnerschaftswert: 8,6 Millionen US-Dollar pro Jahr

Digitale Self-Service-Plattformen

Die digitale Self-Service-Plattform von Lumen verarbeitete im Jahr 2023 2,4 Millionen Kundeninteraktionen, was 42 % aller Kundendiensteinsätze entspricht.

Plattformfunktion	Nutzungsvolumen	Kundenakzeptanzrate
Online-Abrechnung	1,2 Millionen Interaktionen	65%
Servicemanagement	800.000 Interaktionen	45%
Technisches Support-Portal	400.000 Interaktionen	32%

Lumen Technologies, Inc. (LUMN) – Geschäftsmodell: Kanäle

Direkte Vertriebsteams für Unternehmen

Lumen Technologies verfügt ab dem 4. Quartal 2023 über ein dediziertes Unternehmensvertriebsteam von 2.847 Direktvertriebsmitarbeitern. Diese Vertriebsprofis richten sich an mittelständische und Unternehmenskunden in mehreren Branchen.

Vertriebskanalkategorie	Anzahl der Vertriebsmitarbeiter	Durchschnittlicher Jahresumsatz pro Vertreter
Unternehmensverkauf	2,847	1,2 Millionen US-Dollar
Strategisches Account Management	412	3,5 Millionen Dollar

Digitale Online-Plattformen

Zu den digitalen Kanälen von Lumen gehören umfassende Online-Plattformen mit den folgenden Kennzahlen:

• Website-Verkehr: 1,2 Millionen einzelne Besucher pro Monat
• Aktivierungsrate des Online-Dienstes: 68 % der neuen Unternehmensverträge
• Nutzung des digitalen Self-Service-Portals: 42 % der bestehenden Kundeninteraktionen

Technologiekonferenzen und Branchenveranstaltungen

Lumen nimmt jährlich an 47 großen Technologie- und Telekommunikationskonferenzen teil und erreicht eine geschätzte Einbindungsreichweite von 85.000 potenziellen Unternehmenskunden.

Telekommunikationspartnernetzwerke

Lumen unterhält strategische Partnerschaften mit 276 globalen Telekommunikations- und Technologiedienstleistern.

Kategorie „Partnernetzwerk“.	Anzahl der Partner	Jährlicher Umsatz aus Partnerschaften
Globale Telekommunikationsanbieter	127	456 Millionen US-Dollar
Partner für Technologieintegration	149	312 Millionen Dollar

Digitales Marketing und webbasiertes Engagement

Digitale Marketingkanäle weisen bedeutende Engagement-Kennzahlen auf:

• Social-Media-Follower: 214.000 auf allen Plattformen
• Ausgaben für digitale Werbung: 22,3 Millionen US-Dollar pro Jahr
• Reichweite des E-Mail-Marketings: 187.000 Unternehmensentscheider
• Conversion-Rate aus digitalem Marketing: 3,7 %

Lumen Technologies, Inc. (LUMN) – Geschäftsmodell: Kundensegmente

Große Unternehmen

Im vierten Quartal 2023 betreut Lumen Technologies etwa 2.700 Unternehmenskunden mit einem Jahresumsatz von über 1 Million US-Dollar. Das Unternehmenssegment des Unternehmens erwirtschaftete einen Jahresumsatz von 2,4 Milliarden US-Dollar.

Kundensegment	Anzahl der Kunden	Jahresumsatz
Große Unternehmen	2,700	2,4 Milliarden US-Dollar

Mittelständische Unternehmensorganisationen

Lumen Technologies richtet sich an mittelständische Unternehmen mit einem Jahresumsatz zwischen 10 und 500 Millionen US-Dollar. Das Unternehmen betreut rund 5.200 mittelständische Kunden.

• Gesamter Kundenstamm im mittleren Marktsegment: 5.200
• Durchschnittlicher Vertragswert: 350.000 USD pro Jahr
• Hauptindustrien: Gesundheitswesen, Finanzdienstleistungen, Einzelhandel

Regierung und Einrichtungen des öffentlichen Sektors

Regierungsaufträge machen 18 % des gesamten Unternehmensumsatzes von Lumen aus, mit etwa 450 Kunden auf Bundes-, Landes- und lokaler Ebene.

Regierungssegment	Anzahl der Kunden	Umsatzbeitrag
Bundesregierung	125	8 % des Unternehmensumsatzes
Staatliche und lokale Regierung	325	10 % des Unternehmensumsatzes

Anbieter von Telekommunikationsdiensten

Lumen bietet Großhandelsnetzwerkdienste für etwa 1.100 Telekommunikationsdienstleister an und erwirtschaftet einen jährlichen Großhandelsumsatz von 680 Millionen US-Dollar.

• Gesamtzahl der Großhandelskunden: 1.100
• Jährlicher Großhandelsumsatz: 680 Millionen US-Dollar
• Netzabdeckung: 450.000 Streckenmeilen

Globale multinationale Unternehmen

Lumen unterstützt 350 globale multinationale Unternehmen in 60 Ländern und generiert mit internationalen Netzwerkdiensten einen Jahresumsatz von 950 Millionen US-Dollar.

Globales Segment	Anzahl der Kunden	Jahresumsatz
Globale multinationale Unternehmen	350	950 Millionen Dollar

Lumen Technologies, Inc. (LUMN) – Geschäftsmodell: Kostenstruktur

Wartung der Netzwerkinfrastruktur

Im vierten Quartal 2023 meldete Lumen Technologies jährliche Wartungskosten für die Netzwerkinfrastruktur in Höhe von 1,2 Milliarden US-Dollar. Das Unternehmen betreibt etwa 450.000 Streckenmeilen Glasfasernetz, wobei sich die Wartungskosten wie folgt aufteilen:

Infrastrukturkomponente	Jährliche Wartungskosten
Glasfasernetz	675 Millionen Dollar
Rechenzentren	325 Millionen Dollar
Netzwerkausrüstung	200 Millionen Dollar

Forschungs- und Entwicklungsinvestitionen

Lumen Technologies stellte im Jahr 2023 237 Millionen US-Dollar für Forschung und Entwicklung bereit und konzentrierte sich dabei auf wichtige Technologiebereiche:

• Edge-Computing-Technologien
• Cybersicherheitslösungen
• 5G und Netzwerkoptimierung
• Integration von KI und maschinellem Lernen

Erwerb von Technologie-Hardware und -Software

Die Kosten für die Anschaffung von Technologie beliefen sich im Jahr 2023 auf insgesamt 412 Millionen US-Dollar, mit folgender Aufteilung:

Kategorie „Technologie“.	Anschaffungsausgaben
Cloud-Infrastruktur-Hardware	185 Millionen Dollar
Netzwerksoftware	147 Millionen Dollar
Cybersicherheitstechnologien	80 Millionen Dollar

Vergütung und Schulung der Mitarbeiter

Die gesamten mitarbeiterbezogenen Ausgaben beliefen sich im Jahr 2023 auf 1,6 Milliarden US-Dollar:

• Grundgehälter: 1,1 Milliarden US-Dollar
• Vorteile und Boni: 350 Millionen US-Dollar
• Schulung und Entwicklung: 150 Millionen US-Dollar

Betriebskosten für Marketing und Vertrieb

Die Betriebskosten für Marketing und Vertrieb beliefen sich im Jahr 2023 auf 512 Millionen US-Dollar:

Ausgabenkategorie	Jährliche Kosten
Digitales Marketing	187 Millionen Dollar
Betrieb des Vertriebsteams	225 Millionen Dollar
Marketingtechnologie	100 Millionen Dollar

Lumen Technologies, Inc. (LUMN) – Geschäftsmodell: Einnahmequellen

Abonnements für Enterprise Connectivity Service

Umsatz im Enterprise-Segment im vierten Quartal 2023: 2,81 Milliarden US-Dollar

Servicekategorie	Jahresumsatz
Netzwerkdienste	1,45 Milliarden US-Dollar
Sprachdienste	652 Millionen Dollar
Breitbanddienste	703 Millionen Dollar

Verwaltete Netzwerkdienste

Umsatz mit Managed Services im Jahr 2023: 1,37 Milliarden US-Dollar

• Dediziertes Netzwerkinfrastrukturmanagement
• SD-WAN-Dienste
• Security-as-a-Service-Angebote

Lizenzierung von Cybersicherheitslösungen

Umsatz mit Sicherheitsdienstleistungen im Jahr 2023: 328 Millionen US-Dollar

Sicherheitsprodukt	Lizenzeinnahmen
Bedrohungserkennung	127 Millionen Dollar
Netzwerkschutz	98 Millionen Dollar
Compliance-Lösungen	103 Millionen Dollar

Cloud-Plattform und Edge-Computing-Dienste

Umsatz mit Cloud-Diensten im Jahr 2023: 542 Millionen US-Dollar

• Public-Cloud-Integration
• Hybrid-Cloud-Lösungen
• Edge-Computing-Bereitstellungen

Gebühren für professionelle Technologieberatung

Umsatz mit Beratungsdiensten 2023: 215 Millionen US-Dollar

Beratungstyp	Einnahmen
Digitale Transformation	89 Millionen Dollar
Technologiestrategie	76 Millionen Dollar
Implementierungsdienste	50 Millionen Dollar

Lumen Technologies, Inc. (LUMN) - Canvas Business Model: Value Propositions

You're looking at the core value Lumen Technologies, Inc. (LUMN) delivers to its enterprise and public sector customers as of late 2025, which is centered on powering the AI economy.

High-speed, low-latency connectivity for demanding AI and cloud workloads

Lumen Technologies, Inc. (LUMN) is building the backbone for the AI economy by expanding its physical network to handle massive data processing demands.

The company has allocated more than $100 million in 2025 to bring high-speed connectivity up to 400Gbps across clouds, data centers, and metropolitan areas. The Lumen 400G-enabled network now spans more than 100,000 route miles. This infrastructure is designed with fiber that exhibits 25% less optical loss than competitors' fiber. The network achieves latency less than five milliseconds at the edge, covering up to 97% of U.S. business demand. The overall goal is to add 34 million new intercity fiber miles by the end of 2028, resulting in a total of 47 million intercity fiber miles. So far in 2025, Lumen has already deployed over 2.2 million new intercity fiber miles, with a projection to reach 16.6 million total by year-end 2025.

Consumption-based Network-as-a-Service (NaaS) for on-demand agility

The shift to a digital platform is showing tangible customer adoption metrics, moving away from legacy services. The company is scaling its Network-as-a-Service (NaaS) platform and Private Connectivity Fabric (PCF).

Here's a look at the growth in the digital segment as of the third quarter of 2025:

Metric	Value/Change	Context
Active NaaS Customers	32% growth Quarter-over-Quarter (QoQ)	Rapid customer adoption of on-demand services.
Deployed Fabric Ports	30% rise QoQ	Indicates increased utilization of the core digital fabric.
Services Sold	36% increase	Reflects deeper service attachment on the platform.
New PCF Bookings (Q3 2025)	$1 billion	Total PCF deal value is now $10 billion+.
'Grow' Revenue Share (NA Enterprise)	50% of North America enterprise revenue	Up from ~35.5% three years ago.

The Internet On-Demand (IoD) service is expanding its reach to over 10 million off-net locations.

Secure, resilient network solutions integrated with cloud platforms (e.g., Microsoft Sentinel)

Lumen Technologies, Inc. (LUMN) is embedding security and resilience directly into its network offerings, often through key partnerships. The company has announced expanded cloud protection for AWS customers. Furthermore, it is offering a managed threat detection service in partnership with Microsoft. These integrations help enterprises secure their data as it moves across the network and into multi-cloud environments.

Simplifying telecom complexity through a digital, composable platform

The value proposition here is stripping away the complexity of legacy networking by turning the fiber footprint into a programmable digital platform. This is supported by operational execution milestones. The company successfully implemented Phase I of its Enterprise Resource Planning (ERP) system. Lumen Technologies, Inc. (LUMN) is targeting annualized cost savings of $350 million by the end of 2025 as part of its modernization program. The company plans to reduce its gross debt by over 35% to $13.2 billion following the anticipated close of its consumer fiber sale to AT&T in early 2026. This simplification is also expected to reduce annual interest expenses by nearly 50% to approximately $700 million by 2026.

Carrier-grade performance engineered for AI and multi-cloud environments

The network upgrades are specifically engineered to support the high-bandwidth, low-latency needs of AI workloads. The company has added 5.9+ Pbps of total capacity to its network so far in 2025. This buildout is supported by a healthy balance sheet position as of September 30, 2025, with cash and cash equivalents of $2.401 billion. The third quarter 2025 Adjusted EBITDA was $787 million, representing a margin of 25.5%. The company also delivered Free Cash Flow, excluding Special Items, of $1.661 billion in the third quarter of 2025.

Lumen Technologies, Inc. (LUMN) - Canvas Business Model: Customer Relationships

You're looking at how Lumen Technologies, Inc. (LUMN) interacts with its clients as they push hard into the AI and multi-cloud infrastructure space. The focus has clearly shifted from legacy service maintenance to enabling dynamic, on-demand digital experiences. Honestly, the numbers show a company betting big on a new way of doing business with its customers.

Digital, Self-Service Interactions via the Lumen Connect Portal

Lumen Technologies, Inc. is driving customers toward digital self-service, mirroring the ease of use found in pure cloud environments. This is evident in the rollout of new digital platforms designed for effortless management. For instance, they introduced the Lumen Connectivity Fabric in the first quarter of 2025, which is a set of network services that customers can manage remotely via the cloud. Also, in the second quarter of 2025, they launched the Lumen Connected Ecosystem, which lets customers purchase, provision, and manage their network services as easily as they handle their cloud solutions, like NaaS. Furthermore, the expansion of Internet On-Demand service made high-performance connectivity available within minutes to over 10 million new business locations as of late October 2025, which is the essence of digital, self-service interaction.

Dedicated Account Management for Large Enterprise and Hyperscaler Contracts

For the biggest accounts, the relationship is far from purely digital; it requires dedicated, high-touch engagement, especially given the scale of the infrastructure deals. Lumen Technologies, Inc. has secured over $10 billion in Private Connectivity Fabric (PCF) deals with major hyperscalers like Microsoft, Alphabet, and Amazon. These specific PCF agreements often involve providing hyperscalers with exclusive custom network infrastructure for their data center needs over a long period, sometimes up to 20 years. To support this, Lumen is on track to have 90% of hyperscaler on-ramp coverage by the end of 2025. While the Large Enterprise segment revenue was $752 million in the third quarter of 2025, down 1.2% year-over-year, the strategic focus remains on these high-value, long-duration relationships.

Here's a quick look at the Large Enterprise segment revenue trend:

Metric	Value (Q3 2025 or Latest Available)	Context
Large Enterprise Revenue (Q3 2025)	$752 million	Revenue for the segment in the third quarter of 2025.
PCF Deal Value Secured (as of late 2025)	Over $10 billion	Total value of Private Connectivity Fabric deals with hyperscalers.
PCF Contract Duration	Up to 20 years	Typical term length for custom network infrastructure deals with hyperscalers.
Hyperscaler On-Ramp Coverage (Target 2025)	90%	Targeted coverage for hyperscaler connectivity by year-end 2025.

Consumption-Based Model for NaaS, Moving Away from Long-Term Contracts

The Network-as-a-Service (NaaS) offering is the clearest example of moving to a consumption-based model, which is fundamentally different from traditional, long-term telecom contracts. This model allows customers to pay only for what they use, which is exactly what enterprises are asking for. The adoption curve is steep; Lumen's NaaS platform surpassed 1,500 customers by the third quarter of 2025, up from over 500 customers driving sales growth in Q1 2025. The number of customers purchasing one or more NaaS ports increased by 35% quarter-over-quarter, and the number of deployed ports for multi-cloud networking rose 31%. This shift is financially significant, as the NaaS platform achieves 80.4% direct margins, substantially higher than the 67-75% seen in legacy services. This pay-as-you-go approach is what's fueling the company's margin expansion story.

Partner-Led Co-Selling Model Through the Connected Ecosystem

Lumen Technologies, Inc. is actively building out its connected ecosystem to drive sales through partners, which is a key part of their go-to-market strategy. The channel is a meaningful source of new business, as a number of the 1,000+ NaaS customers were brought in through partners. This co-selling effort is integrated into their broader strategy to simplify service delivery and expand reach across various customer types, including midmarket, hyperscalers, and strategic Internet Service Providers (ISPs). The company's focus on the Lumen Connected Ecosystem, introduced in Q2 2025, is designed to formalize and enhance these partner relationships.

Key indicators of the digital/self-service and customer focus include:

• Customer satisfaction scores in all four enterprise segments improved YOY for four quarters in a row (as of early 2025 reports).
• Sales growth in North American Enterprise channels was over 15% YOY, with IP and Waves growing over 13% in 2024.
• New Ethernet and IP data service sales in major metro markets were enabled on a unified network architecture for 85% of new deals, reducing implementation costs by as much as 50% in some use cases.

Customer Obsession, Which They Defintely Prioritize

You can see the commitment to customer obsession woven into the executive messaging and operational metrics. Lumen President and CEO Kate Johnson has stated that customer obsession is core to who they are and is centered in everything they do. This isn't just talk; they are working to get each and every vice president at Lumen engaging directly with customers to hear more, understand more, and do better. This focus is also tied to their infrastructure upgrades, where they are driving the strongest utilization of their network assets in company history while creating substantial capacity for growth. For example, their total inter-city network capacity is planned to grow from 12 million fiber miles in 2022 to 47 million fiber miles by 2028. Finance: draft 13-week cash view by Friday.

Lumen Technologies, Inc. (LUMN) - Canvas Business Model: Channels

You're looking at how Lumen Technologies, Inc. gets its services-from the massive data center deals to the smaller, self-serve activations-into the hands of its customers as of late 2025. It's a mix of old-school direct selling and new digital storefronts, which is defintely where the focus is shifting.

Direct sales force targeting large and midmarket enterprises

The direct sales force is still crucial, especially for landing those massive Private Connectivity Fabric (PCF) agreements that are key to the AI strategy. These teams target the Large Enterprise and Midmarket segments directly. For example, in the third quarter of 2025, the Large Enterprise segment brought in $752 million in revenue, while the Midmarket segment contributed $488 million for that same period. The North American Enterprise Channels overall generated $1,718 million in revenue in the second quarter of 2025. The focus here is clearly on the 'Grow' offerings; North American Enterprise Grow revenue was up 10.5% year-over-year in Q3 2025. The big wins are the PCF deals, with over $10 billion in contracts signed to date, which Lumen expects will yield a recurring revenue stream between $400 million and $500 million by the time the company exits 2028.

Digital self-service portal (Lumen Connect) for frictionless activation

The push for digital self-service is centered around the Network-as-a-Service (NaaS) platform, which is designed for instant activation and control. This is where the future of frictionless ordering lives. As of August 2025, Lumen announced it had surpassed 1,000 customers on its NaaS platform, and by the third quarter earnings call, that number had grown to more than 1,500 enterprise customers since the platform's launch. The adoption metrics show strong momentum; in the second quarter of 2025, the number of customers purchasing one or more NaaS ports was up 35% quarter-over-quarter, and total active NaaS ports were up 31% over the same period. This digital focus is a deliberate move to 'cloudify' telecom services.

Cloud marketplaces (AWS Marketplace) for security and network services

Lumen Technologies is embedding its services directly where the hyperscalers operate, turning visibility into a channel itself. This is about making security and connectivity instantly available within the customer's existing cloud environment. The company recently launched Lumen Defender Managed Rules for AWS Network Firewall, making its Black Lotus Labs threat intelligence available as a subscription service inside AWS Marketplace. A similar managed detection and response offering was launched for Microsoft customers. These marketplace plays build on the foundation of the massive Private Connectivity Fabric (PCF) deals signed with hyperscalers like Amazon, Microsoft, and Google, which totaled $8.5 billion as of the end of 2024.

Partner ecosystem for extended reach and joint solutions

The partner ecosystem is designed to extend the reach of the digital platform, allowing solution providers to attach Lumen capabilities to their own offerings. Channel professionals are seeing the value in these automated platforms, and a number of Lumen's NaaS customers have come in through this channel. The company is actively building out this reach, reporting in late 2025 that it is rapidly building a connected ecosystem with dozens of early adopter tech partners to accelerate time to value with joint customers.

Wholesale channel for carrier-to-carrier connectivity services

The wholesale channel remains a significant, albeit shrinking, part of the revenue mix, serving carrier-to-carrier needs. In the third quarter of 2025, Wholesale revenue declined approximately 7.6% year-over-year. To give you a sense of scale, in the fourth quarter of 2024, Wholesale revenue was $716 million, which represented a 5% slump compared to the year-ago quarter. For the full year 2024, Wholesale revenue declined 9% overall.

Here's a quick look at how the key enterprise and wholesale segments stacked up in Q3 2025:

Channel/Segment	Q3 2025 Revenue (Millions USD)	Year-over-Year Change (Approximate)
North American Enterprise Channels (Total)	Data Unavailable (Q2 2025: $1,718 million)	Declined approximately 1% (Q3 YoY)
Large Enterprise Segment	$752 million	Declined 1.2% (YoY)
Midmarket Enterprise Segment	$488 million	Declined 10% (YoY)
Wholesale Revenue	Data Unavailable (Q4 2024: $716 million)	Declined approximately 7.6% (YoY)

The digital channel's growth is clear from the NaaS metrics reported in Q2 2025:

• Total active NaaS ports growth (Q2 vs Q1 2025): 31%
• Customers purchasing one or more NaaS ports growth (Q2 vs Q1 2025): 35%
• Total active NaaS services growth (Q2 vs Q1 2025): 22%

Finance: draft 13-week cash view by Friday.

Lumen Technologies, Inc. (LUMN) - Canvas Business Model: Customer Segments

You're looking at the customer base Lumen Technologies, Inc. is focusing on as it completes its enterprise pivot, especially with the planned sale of its consumer arm.

Hyperscalers (e.g., Microsoft, Google, Amazon) for PCF infrastructure

This group is central to Lumen Technologies, Inc.'s future growth narrative, tied directly to AI infrastructure build-out.

• Lumen Technologies, Inc. secured $8.5 billion in AI-driven networking contracts with hyperscalers in the year leading up to May 2025.
• Total Private Connectivity Fabric (PCF) deal value reached $10 billion+ as of October 2025.
• The plan was to grow network utilization generated by hyperscalers from 30% in 2022 to 45%.

Large Enterprise customers requiring secure, high-bandwidth WAN/cloud services

This segment is a core focus, with growth coming from the 'Grow' portfolio, even as legacy services decline.

North American enterprise channels revenue, excluding wholesale, international, and other, declined by approximately 1% in the third quarter of 2025. However, North American enterprise grow revenue increased 10.5% year-over-year in Q3 2025.

Here's a look at the reported revenue for the first quarter of 2025 for the enterprise components:

Customer Sub-Segment	Q1 2025 Revenue (Millions USD)	Q1 2024 Revenue (Millions USD)
Large Enterprise	$737	$765
Mid-Market Enterprise	$513	$577

Midmarket Enterprise seeking simplified, on-demand network solutions (NaaS)

The Network as a Service (NaaS) offering is a key part of the strategy here, aiming for simplicity and on-demand deployment.

• The number of active NaaS customers grew by 32% from the previous quarter in Q3 2025.
• Total active NaaS ports increased by 31% in the same period.
• The Mid-Market Enterprise segment revenue was $513 million in Q1 2025.

Government agencies and public sector entities

This segment shows strong growth in its 'Grow' offerings, though overall revenue can be lumpy.

Public Sector revenue was $483 million in the first quarter of 2025. The Public Sector grow revenue saw an increase of 10.1% in Q1 2025. Still, anticipated declines in Public Sector harvest revenue impacted Adjusted EBITDA margins in Q3 2025.

Mass Market/Consumer (divestiture to AT&T expected early 2026)

This segment is being sold off, but its recent metrics show the scale of the divested asset.

Lumen Technologies, Inc. agreed to sell this business to AT&T for $5.75 billion in cash. The transaction is targeted to close in the first half of 2026.

Key metrics for the Mass Markets segment as of Q3 2025:

• Mass Market segment revenue declined 7.7% year-over-year to $631 million.
• Quantum Fiber subscribers reached approximately 1.2 million as of September 30, 2025.
• Quantum Fiber penetration stood at approximately 26% at the end of Q1 2025.
• The divested business was expected to contribute more than $750 million in annualized revenues based on first-quarter 2025 figures.

Lumen Technologies, Inc. retains its existing copper network servicing consumers.

Lumen Technologies, Inc. (LUMN) - Canvas Business Model: Cost Structure

You're looking at the core expenditures Lumen Technologies, Inc. faces to run and transform its massive network infrastructure. Honestly, for a company with a global fiber footprint, the cost structure is dominated by things you can't easily turn off.

High Fixed Costs from Maintaining the Global Fiber Network and Infrastructure

The sheer scale of the network dictates high fixed costs. Lumen Technologies, Inc. operates a fiber optic network encompassing a total distance of 450,000 route miles. This infrastructure requires continuous investment, especially as the company pushes to expand its backbone for the AI economy. Lumen is advancing a multi-year project aiming to add 34 million new intercity fiber miles by the end of 2028, targeting a total of 47 million intercity fiber miles. For 2025 alone, the company added over 2.2 million new intercity fiber miles, projecting a total of 16.6 million by year-end 2025. This build involves constructing signal boosters at 176 In-Line Amplifier (ILA) sites and completing indefeasible right-of-use conduit deployments on 55 additional routes.

Significant Debt Servicing Costs

Servicing the debt load is a major ongoing expense, though recent actions are providing relief. Lumen Technologies, Inc. plans to cut annual interest expenses by nearly 50% by 2026. Following the planned sale of its mass-market fiber business to AT&T, annualized interest expense is projected to be about $700 million. Recent refinancing efforts have already yielded savings; one transaction reduced annual interest expenses by $24 million, and another refinancing reduced annual interest expense by an additional $10 million. Separately, another debt refinancing reduced interest costs by approximately $50 million annually. For the 2025 fiscal year, cash interest payments were estimated at a net $1.2-$1.3 billion.

Capital Expenditures and Operating Expense Targets

The investment required for modernization and network expansion is substantial, balanced by targeted cost reductions. You can see the key 2025 figures here:

Cost Category	2025 Guidance/Target	Context/Comparison
Total Capital Expenditures (CapEx)	$4.1 billion to $4.3 billion	Expected to be near the low end of the range. Up from $3.2 billion in 2024.
Run-Rate Operating Expense Savings (Modernization)	$350 million	Targeted yearly savings by the end of 2025. Increased from a previous target of $250 million.
Total Identified OpEx Savings (Long-Term)	$1 billion	Goal by 2027.

The company's Q4 2024 capital expenditure was $915 million.

Managing Declining Legacy Services

The cost structure must also absorb the impact of managing legacy services that are shrinking. Lumen Technologies, Inc.'s Q4 2024 total revenue was $3.329 billion, representing a 5.3% decline year-over-year. The Business segment revenue saw a 5.1% decline in Q4 2024, partly due to legacy product declines. The Mass Markets business contributed sales of $670 million in Q4 2024, down from $715 million a year prior. Overall, the company has experienced a 3-year revenue growth decline of 10.4%.

The company's operating margin was 3.21%, a significant drop from its historical median of 14.51%.

Finance: draft 13-week cash view by Friday.

Lumen Technologies, Inc. (LUMN) - Canvas Business Model: Revenue Streams

You're looking at the core ways Lumen Technologies, Inc. (LUMN) is generating cash right now as they push this massive transformation. The revenue streams are clearly split between the shrinking legacy business and the growing, high-value digital services.

For the most recent snapshot, Q3 2025 Total Revenue came in at $3.087 billion, which actually beat the consensus estimates you were watching. That top-line number shows the ongoing pressure from legacy services, but the real story is where the growth is coming from.

Here's a quick look at how the business segments were shaping up based on recent filings and commentary:

Revenue Category/Metric	Latest Reported Value	Context/Date Reference
Q3 2025 Total Revenue	$3.087 billion	Q3 2025 Result
North America Business Revenue (Q3 2025)	$2.376 billion	Declined 3% Year-over-Year
Mass Markets Revenue (Q3 2025)	$631 million	Dropped 8% Year-over-Year
Grow Segment Revenue Share	50%	Of North American enterprise revenue (Q3 2025)
Total Private Connectivity Fabric (PCF) Deals Signed	Over $10 billion	Total value secured as of October 2025
New PCF Deals Signed (October 2025)	$1 billion	Additional bookings

The Enterprise services, which Lumen groups into the 'Grow' segment-think Network-as-a-Service (NaaS), security, and cloud offerings-are becoming the dominant part of the enterprise mix. Honestly, this is where the future value is being built. As of Q3 2025, these services now account for 50% of North American enterprise revenue. That's a big jump from about 35.5% just three years ago.

The Recurring revenue from Private Connectivity Fabric (PCF) contracts is a massive future anchor, primarily with hyperscalers. You know these are those long-term, custom network deals for AI infrastructure. The total value locked in is now over $10 billion, with an additional $1 billion signed in October alone. While the immediate revenue hit is still ramping up, management expects these existing PCF contracts to generate a recurring revenue stream ranging between $400 million and $500 million by the time they exit 2028.

Then you have the Legacy telecom services, which fall under the 'Harvest' segment. This is the part that's shrinking, including things like voice and copper-based services. For context, the Harvest segment represented about 16 percent of Lumen's Q1 2025 business revenues and was declining at a rate of 9.8 percent. The Q3 2025 Mass Markets revenue, which is heavily influenced by these legacy services, fell to $631 million, an 8% drop year-over-year.

Looking ahead, management is sticking to its full-year 2025 financial targets, which is a good sign of execution control. The Full-year 2025 Adjusted EBITDA guidance is expected near the high end of the range of $3.2 billion to $3.4 billion. Finance: draft the 13-week cash flow view incorporating the Q3 FCF of $1.661 billion by Friday.