Lumen Technologies, Inc. (LUMN): Canvas del Modelo de Negocio [Actualizado en Ene-2025]

En el panorama de transformación digital en rápida evolución, Lumen Technologies surge como una potencia, posicionándose estratégicamente en la intersección de soluciones de redes avanzadas, ciberseguridad y nubes. Al crear meticulosamente un modelo de negocio integral que abarca la conectividad empresarial, la computación de borde y los servicios administrados, Lumen se ha transformado de un proveedor de telecomunicaciones tradicional en un habilitador de ecosistemas de tecnología dinámica. Su enfoque innovador aprovecha una extensa red de fibra óptica y tecnologías de vanguardia para ofrecer soluciones digitales integradas que empoderen a las empresas en los mercados globales, lo que las convierte en un jugador crítico en el panorama de la infraestructura tecnológica moderna.

Lumen Technologies, Inc. (Lumn) - Modelo de negocios: asociaciones clave

Principales proveedores de telecomunicaciones y servicios en la nube

Lumen Technologies mantiene asociaciones estratégicas con las siguientes telecomunicaciones clave y proveedores de servicios en la nube:

Pareja	Detalles de la asociación	Año establecido
Microsoft Azure	Integración en la nube y soluciones de nubes híbridas	2018
Servicios web de Amazon (AWS)	Servicios directos de conectividad en la nube	2016
Google Cloud	Colaboración en la red y la infraestructura en la nube	2019

Socios de soluciones de tecnología empresarial

Las asociaciones de solución de tecnología empresarial de Lumen incluyen:

• Cisco Systems - Soluciones de seguridad y infraestructura de red
• Dell Technologies - Soluciones de computación y almacenamiento empresarial
• VMware: virtualización e infraestructura en la nube
• Hewlett Packard Enterprise (HPE) - Servicios y hardware empresarial

Fabricantes de equipos de infraestructura de red

Fabricante	Tipo de equipo	Valor de adquisición anual
Corporación ciena	Equipo óptico de redes	$ 325 millones
Redes de enebro	Infraestructura de enrutamiento y conmutación	$ 278 millones
Nokia	Equipo de red de telecomunicaciones	$ 412 millones

Proveedores de servicios administrados

Las asociaciones de proveedores de servicios administrados clave incluyen:

• Accenture - Servicios de consultoría y gestión de tecnología global
• IBM - Servicios de TI empresariales y soluciones administradas
• Wipro Limited - Servicios de tecnología y transformación digital

Alianzas de tecnología global estratégica

Socio de la alianza	Alcance global	Enfoque de asociación
Equinix	Más de 200 centros de datos en todo el mundo	Servicios de interconexión y centro de datos
Grupo de zayo	Presencia en América del Norte y Europa	Infraestructura de fibra y conectividad de red
Telstra	Región de Asia-Pacífico	Redes internacionales y servicios en la nube

Lumen Technologies, Inc. (Lumn) - Modelo de negocio: actividades clave

Gestión de infraestructura de red de fibra

Lumen Technologies opera aproximadamente 450,000 millas de ruta de red de fibra a nivel mundial. La inversión de infraestructura de red en 2023 fue de $ 1.03 mil millones. La empresa administra Más de 170 centros de datos a través de múltiples geografías.

Métrico de red	Cantidad
Millas de ruta total de fibra	450,000
Centros de datos	170+
Inversión de infraestructura (2023)	$ 1.03 mil millones

Soluciones de conectividad empresarial

Los servicios de conectividad empresarial generan aproximadamente $ 5.2 mil millones en ingresos anuales. Las ofertas de conectividad clave incluyen:

• Servicios de SD-WAN
• Acceso a Internet dedicado
• Soluciones de red privadas
• Conectividad de nube híbrida

Desarrollo del servicio de ciberseguridad

Los servicios de ciberseguridad representan $ 782 millones en ingresos anuales. Las inversiones de servicios específicas incluyen:

• Plataformas de detección de amenazas
• Servicios de seguridad administrados
• Protección avanzada de punto final

Implementación de la plataforma de computación de borde

La inversión en la infraestructura de la computación de Edge alcanzó los $ 245 millones en 2023. Las capacidades de la plataforma incluyen:

Métrica de computación de borde	Valor
Inversión anual	$ 245 millones
Ubicaciones de borde	130+
Latencia promedio	15-20 milisegundos

Optimización de red y servicios de transformación digital

Los servicios de transformación digital generaron $ 1.7 mil millones en ingresos durante 2023. La cartera de servicios incluye migración en la nube, modernización de red y estrategias de optimización habilitadas para AI.

• Servicios de migración en la nube
• Rediseño de la arquitectura de red
• Gestión de redes con IA

Lumen Technologies, Inc. (Lumn) - Modelo de negocio: recursos clave

Infraestructura de red de fibra óptica extensa

Lumen Technologies opera un Red de fibra de 450,000 millas abarcando a través de los Estados Unidos. Detalles de la infraestructura de red a partir del cuarto trimestre 2023:

Métrico de red	Cantidad
Millas de ruta total de fibra	450,000
Edificios en la red	130,000
Puntos de presencia de red globales	250+

Tecnología avanzada de telecomunicaciones

La infraestructura tecnológica incluye:

• Capacidades de redes definidas por software (SDN)
• Plataformas de computación de borde
• Tecnologías de red 5G y de próxima generación
• Soluciones de conectividad en la nube híbrida

Fuerza laboral técnica e ingeniería calificada

Métrica de la fuerza laboral	Número
Total de empleados	26,000
Personal técnico	12,500
Profesionales de ingeniería	4,800

Centro de datos y activos de computación en la nube

Deprevisores de infraestructura de Cloud and Data Center:

• 32 centros de datos de grado empresarial
• Huella total del centro de datos: 1.4 millones de pies cuadrados
• Capacidades de servicio en la nube híbrida
• Conectividad en la nube de múltiples regiones

Tecnologías de seguridad de red patentadas

Las inversiones en tecnología de seguridad incluyen:

• Sistemas avanzados de detección de amenazas
• Arquitectura de red de feroznete cero
• Plataformas de monitoreo de ciberseguridad
• Pila de soluciones de seguridad integradas

Lumen Technologies, Inc. (Lumn) - Modelo de negocio: propuestas de valor

Soluciones integradas de transformación digital empresarial

Lumen Technologies ofrece soluciones de transformación digital empresarial con las siguientes métricas clave:

Categoría de servicio	Ingresos anuales	Base de clientes empresariales
Servicios de transformación digital	$ 1.2 mil millones	Más de 2.500 clientes empresariales

Servicios de conectividad de red de alto rendimiento

Las ofertas de conectividad de red incluyen:

• Infraestructura de red global que abarca 450,000 millas de ruta
• Disponibilidad de la red: 99.99% de tiempo de actividad
• Servicios de conectividad que generan $ 4.3 mil millones en ingresos anuales

Plataformas de computación en nubes y borde escalables

Servicio en la nube	Inversión anual	Ubicaciones informáticas de borde
Infraestructura informática de borde	$ 350 millones	Más de 150 nodos de computación de borde

Ofertas integrales de ciberseguridad

Desglose del servicio de ciberseguridad:

• Ingresos de servicios de seguridad administrados: $ 275 millones
• Cobertura de detección de amenazas: monitoreo global 24/7
• Clientes de seguridad: más de 1.800 clientes empresariales

Confiabilidad y cobertura de la red global

Métrico de red	Especificación
Presencia de red global	Más de 60 países
Millas de fibra de red	530,000 millas de ruta
Inversión de red anual	$ 500 millones

Lumen Technologies, Inc. (Lumn) - Modelo de negocios: relaciones con los clientes

Gestión de cuentas centrada en la empresa

A partir del cuarto trimestre de 2023, Lumen Technologies atiende al 51% de las compañías Fortune 500 con equipos dedicados de gestión de cuentas empresariales. La compañía administra aproximadamente 2,300 relaciones empresariales de clientes en múltiples industrias.

Segmento de clientes	Número de cuentas empresariales	Ingresos anuales por segmento
Grandes empresas	1,150	$ 2.4 mil millones
Empresas del mercado medio	1,150	$ 1.8 mil millones

Soporte técnico y servicios de consulta

Lumen proporciona soporte técnico 24/7 con tiempos de respuesta con un promedio de 15 minutos para problemas empresariales críticos. La compañía mantiene 12 centros de apoyo global con más de 1,200 profesionales de soporte técnico dedicados.

• Tiempo promedio de resolución de atención al cliente: 4.2 horas
• Calificación de satisfacción del cliente: 87.5%
• Canales de soporte técnico: teléfono, correo electrónico, chat en vivo, portal en línea

Diseño de solución de tecnología personalizada

En 2023, Lumen desarrolló más de 450 soluciones de tecnología personalizada para clientes empresariales, con un valor de proyecto promedio de $ 3.2 millones.

Tipo de solución	Número de soluciones personalizadas	Valor promedio del proyecto
Integración de nubes	175	$ 3.5 millones
Seguridad de la red	135	$ 2.8 millones
Transformación digital	140	$ 3.1 millones

Asociaciones de tecnología estratégica a largo plazo

Lumen mantiene 87 asociaciones de tecnología estratégica con proveedores de tecnología global, con una duración de asociación promedio de 6.3 años.

• Ingresos de asociación estratégica: $ 750 millones en 2023
• Tamaño del ecosistema de socios: 87 compañías de tecnología
• Valor de asociación promedio: $ 8.6 millones anuales

Plataformas de autoservicio digital

La plataforma de autoservicio digital de Lumen procesó 2.4 millones de interacciones con los clientes en 2023, lo que representa el 42% de los compromisos de servicio al cliente total.

Característica de la plataforma	Volumen de uso	Tasa de adopción del cliente
Facturación en línea	1,2 millones de interacciones	65%
Gestión de servicios	800,000 interacciones	45%
Portal de soporte técnico	400,000 interacciones	32%

Lumen Technologies, Inc. (Lumn) - Modelo de negocios: canales

Equipos de ventas empresariales directos

Lumen Technologies mantiene una fuerza de ventas empresarial dedicada de 2,847 representantes de ventas directas a partir del cuarto trimestre de 2023. Estos profesionales de ventas se dirigen a clientes de mercado medio y empresas en múltiples verticales de la industria.

Categoría de canal de ventas	Número de representantes de ventas	Ingresos anuales promedio por representante
Ventas empresariales	2,847	$ 1.2 millones
Gestión de cuentas estratégicas	412	$ 3.5 millones

Plataformas digitales en línea

Los canales digitales de Lumen incluyen plataformas integrales en línea con las siguientes métricas:

• Tráfico del sitio web: 1.2 millones de visitantes únicos mensuales
• Tasa de activación del servicio en línea: 68% de nuevos contratos empresariales
• Uso del portal de autoservicio digital: 42% de las interacciones del cliente existentes

Conferencias tecnológicas y eventos de la industria

Lumen participa en 47 conferencias principales de tecnología y telecomunicaciones anualmente, con un alcance de participación estimado de 85,000 clientes empresariales potenciales.

Redes de socios de telecomunicaciones

Lumen mantiene asociaciones estratégicas con 276 proveedores globales de servicios de telecomunicaciones y tecnología.

Categoría de red de socios	Número de socios	Ingresos anuales de las asociaciones
Proveedores de telecomunicaciones globales	127	$ 456 millones
Socios de integración de tecnología	149	$ 312 millones

Marketing digital y compromiso basado en la web

Los canales de marketing digital demuestran métricas de participación significativas:

• Seguidores de redes sociales: 214,000 en todas las plataformas
• Gasto publicitario digital: $ 22.3 millones anuales
• Requisito de marketing por correo electrónico: 187,000 tomadores de decisiones empresariales
• Tasa de conversión del marketing digital: 3.7%

Lumen Technologies, Inc. (Lumn) - Modelo de negocios: segmentos de clientes

Grandes corporaciones empresariales

A partir del cuarto trimestre de 2023, Lumen Technologies atiende a aproximadamente 2,700 clientes empresariales con ingresos anuales de más de $ 1 millón. El segmento empresarial de la compañía generó $ 2.4 mil millones en ingresos anuales.

Segmento de clientes	Número de clientes	Ingresos anuales
Grandes corporaciones empresariales	2,700	$ 2.4 mil millones

Organizaciones empresariales del mercado medio

Lumen Technologies se dirige a las empresas del mercado medio con ingresos anuales entre $ 10 millones y $ 500 millones. La compañía atiende a aproximadamente 5.200 clientes del mercado medio.

• Base de clientes total del mercado medio: 5.200
• Valor promedio del contrato: $ 350,000 por año
• Industrias principales: atención médica, servicios financieros, minorista

Entidades gubernamentales y del sector público

Los contratos gubernamentales representan el 18% de los ingresos empresariales totales de Lumen, con aproximadamente 450 clientes del gobierno federal, estatal y local.

Segmento gubernamental	Número de clientes	Contribución de ingresos
Gobierno federal	125	8% de los ingresos empresariales
Gobierno estatal y local	325	10% de los ingresos empresariales

Proveedores de servicios de telecomunicaciones

Lumen brinda servicios de red mayoristas a aproximadamente 1,100 proveedores de servicios de telecomunicaciones, generando $ 680 millones en ingresos mayoristas anuales.

• Total de clientes mayoristas: 1.100
• Ingresos mayoristas anuales: $ 680 millones
• Cobertura de red: 450,000 millas de ruta

Empresas multinacionales globales

Lumen admite 350 empresas multinacionales globales en 60 países, con servicios de redes internacionales que generan $ 950 millones en ingresos anuales.

Segmento global	Número de clientes	Ingresos anuales
Empresas multinacionales globales	350	$ 950 millones

Lumen Technologies, Inc. (Lumn) - Modelo de negocio: Estructura de costos

Mantenimiento de infraestructura de red

A partir del cuarto trimestre de 2023, Lumen Technologies informó costos de mantenimiento de infraestructura de red de $ 1.2 mil millones anuales. La compañía opera aproximadamente 450,000 millas de ruta de red de fibra, con gastos de mantenimiento desglosados ​​de la siguiente manera:

Componente de infraestructura	Costo de mantenimiento anual
Red de fibra óptica	$ 675 millones
Centros de datos	$ 325 millones
Equipo de red	$ 200 millones

Inversiones de investigación y desarrollo

Lumen Technologies asignó $ 237 millones a la investigación y el desarrollo en 2023, centrándose en áreas tecnológicas clave:

• Tecnologías de informática de borde
• Soluciones de ciberseguridad
• 5G y optimización de red
• IA e integración de aprendizaje automático

Adquisiciones de hardware y software de tecnología

Los costos de adquisición de tecnología para 2023 totalizaron $ 412 millones, con el siguiente desglose:

Categoría de tecnología	Gasto de adquisición
Hardware de infraestructura en la nube	$ 185 millones
Software de redes	$ 147 millones
Tecnologías de ciberseguridad	$ 80 millones

Compensación y capacitación de empleados

Los gastos totales relacionados con los empleados para 2023 fueron de $ 1.6 mil millones:

• Salarios base: $ 1.1 mil millones
• Beneficios y bonificaciones: $ 350 millones
• Capacitación y desarrollo: $ 150 millones

Gastos operativos de marketing y ventas

Los costos operativos de marketing y ventas para 2023 alcanzaron $ 512 millones:

Categoría de gastos	Costo anual
Marketing digital	$ 187 millones
Operaciones del equipo de ventas	$ 225 millones
Tecnología de marketing	$ 100 millones

Lumen Technologies, Inc. (Lumn) - Modelo de negocios: flujos de ingresos

Suscripciones de servicio de conectividad empresarial

Q4 2023 Ingresos del segmento empresarial: $ 2.81 mil millones

Categoría de servicio	Ingresos anuales
Servicios de red	$ 1.45 mil millones
Servicios de voz	$ 652 millones
Servicios de banda ancha	$ 703 millones

Servicios de red administrados

2023 Ingresos de servicios administrados: $ 1.37 mil millones

• Gestión de infraestructura de red dedicada
• Servicios de SD-WAN
• Ofertas de seguridad como servicio

Licencias de soluciones de ciberseguridad

2023 Ingresos de servicios de seguridad: $ 328 millones

Producto de seguridad	Ingresos por licencias
Detección de amenazas	$ 127 millones
Protección de red	$ 98 millones
Soluciones de cumplimiento	$ 103 millones

Plataforma en la nube y servicios informáticos de borde

2023 Ingresos de servicios en la nube: $ 542 millones

• Integración de la nube pública
• Soluciones de nubes híbridas
• Implementaciones de computación de borde

Tarifas de consulta de tecnología profesional

2023 Ingresos de servicios de consulta: $ 215 millones

Tipo de consulta	Ganancia
Transformación digital	$ 89 millones
Estrategia tecnológica	$ 76 millones
Servicios de implementación	$ 50 millones

Lumen Technologies, Inc. (LUMN) - Canvas Business Model: Value Propositions

You're looking at the core value Lumen Technologies, Inc. (LUMN) delivers to its enterprise and public sector customers as of late 2025, which is centered on powering the AI economy.

High-speed, low-latency connectivity for demanding AI and cloud workloads

Lumen Technologies, Inc. (LUMN) is building the backbone for the AI economy by expanding its physical network to handle massive data processing demands.

The company has allocated more than $100 million in 2025 to bring high-speed connectivity up to 400Gbps across clouds, data centers, and metropolitan areas. The Lumen 400G-enabled network now spans more than 100,000 route miles. This infrastructure is designed with fiber that exhibits 25% less optical loss than competitors' fiber. The network achieves latency less than five milliseconds at the edge, covering up to 97% of U.S. business demand. The overall goal is to add 34 million new intercity fiber miles by the end of 2028, resulting in a total of 47 million intercity fiber miles. So far in 2025, Lumen has already deployed over 2.2 million new intercity fiber miles, with a projection to reach 16.6 million total by year-end 2025.

Consumption-based Network-as-a-Service (NaaS) for on-demand agility

The shift to a digital platform is showing tangible customer adoption metrics, moving away from legacy services. The company is scaling its Network-as-a-Service (NaaS) platform and Private Connectivity Fabric (PCF).

Here's a look at the growth in the digital segment as of the third quarter of 2025:

Metric	Value/Change	Context
Active NaaS Customers	32% growth Quarter-over-Quarter (QoQ)	Rapid customer adoption of on-demand services.
Deployed Fabric Ports	30% rise QoQ	Indicates increased utilization of the core digital fabric.
Services Sold	36% increase	Reflects deeper service attachment on the platform.
New PCF Bookings (Q3 2025)	$1 billion	Total PCF deal value is now $10 billion+.
'Grow' Revenue Share (NA Enterprise)	50% of North America enterprise revenue	Up from ~35.5% three years ago.

The Internet On-Demand (IoD) service is expanding its reach to over 10 million off-net locations.

Secure, resilient network solutions integrated with cloud platforms (e.g., Microsoft Sentinel)

Lumen Technologies, Inc. (LUMN) is embedding security and resilience directly into its network offerings, often through key partnerships. The company has announced expanded cloud protection for AWS customers. Furthermore, it is offering a managed threat detection service in partnership with Microsoft. These integrations help enterprises secure their data as it moves across the network and into multi-cloud environments.

Simplifying telecom complexity through a digital, composable platform

The value proposition here is stripping away the complexity of legacy networking by turning the fiber footprint into a programmable digital platform. This is supported by operational execution milestones. The company successfully implemented Phase I of its Enterprise Resource Planning (ERP) system. Lumen Technologies, Inc. (LUMN) is targeting annualized cost savings of $350 million by the end of 2025 as part of its modernization program. The company plans to reduce its gross debt by over 35% to $13.2 billion following the anticipated close of its consumer fiber sale to AT&T in early 2026. This simplification is also expected to reduce annual interest expenses by nearly 50% to approximately $700 million by 2026.

Carrier-grade performance engineered for AI and multi-cloud environments

The network upgrades are specifically engineered to support the high-bandwidth, low-latency needs of AI workloads. The company has added 5.9+ Pbps of total capacity to its network so far in 2025. This buildout is supported by a healthy balance sheet position as of September 30, 2025, with cash and cash equivalents of $2.401 billion. The third quarter 2025 Adjusted EBITDA was $787 million, representing a margin of 25.5%. The company also delivered Free Cash Flow, excluding Special Items, of $1.661 billion in the third quarter of 2025.

Lumen Technologies, Inc. (LUMN) - Canvas Business Model: Customer Relationships

You're looking at how Lumen Technologies, Inc. (LUMN) interacts with its clients as they push hard into the AI and multi-cloud infrastructure space. The focus has clearly shifted from legacy service maintenance to enabling dynamic, on-demand digital experiences. Honestly, the numbers show a company betting big on a new way of doing business with its customers.

Digital, Self-Service Interactions via the Lumen Connect Portal

Lumen Technologies, Inc. is driving customers toward digital self-service, mirroring the ease of use found in pure cloud environments. This is evident in the rollout of new digital platforms designed for effortless management. For instance, they introduced the Lumen Connectivity Fabric in the first quarter of 2025, which is a set of network services that customers can manage remotely via the cloud. Also, in the second quarter of 2025, they launched the Lumen Connected Ecosystem, which lets customers purchase, provision, and manage their network services as easily as they handle their cloud solutions, like NaaS. Furthermore, the expansion of Internet On-Demand service made high-performance connectivity available within minutes to over 10 million new business locations as of late October 2025, which is the essence of digital, self-service interaction.

Dedicated Account Management for Large Enterprise and Hyperscaler Contracts

For the biggest accounts, the relationship is far from purely digital; it requires dedicated, high-touch engagement, especially given the scale of the infrastructure deals. Lumen Technologies, Inc. has secured over $10 billion in Private Connectivity Fabric (PCF) deals with major hyperscalers like Microsoft, Alphabet, and Amazon. These specific PCF agreements often involve providing hyperscalers with exclusive custom network infrastructure for their data center needs over a long period, sometimes up to 20 years. To support this, Lumen is on track to have 90% of hyperscaler on-ramp coverage by the end of 2025. While the Large Enterprise segment revenue was $752 million in the third quarter of 2025, down 1.2% year-over-year, the strategic focus remains on these high-value, long-duration relationships.

Here's a quick look at the Large Enterprise segment revenue trend:

Metric	Value (Q3 2025 or Latest Available)	Context
Large Enterprise Revenue (Q3 2025)	$752 million	Revenue for the segment in the third quarter of 2025.
PCF Deal Value Secured (as of late 2025)	Over $10 billion	Total value of Private Connectivity Fabric deals with hyperscalers.
PCF Contract Duration	Up to 20 years	Typical term length for custom network infrastructure deals with hyperscalers.
Hyperscaler On-Ramp Coverage (Target 2025)	90%	Targeted coverage for hyperscaler connectivity by year-end 2025.

Consumption-Based Model for NaaS, Moving Away from Long-Term Contracts

The Network-as-a-Service (NaaS) offering is the clearest example of moving to a consumption-based model, which is fundamentally different from traditional, long-term telecom contracts. This model allows customers to pay only for what they use, which is exactly what enterprises are asking for. The adoption curve is steep; Lumen's NaaS platform surpassed 1,500 customers by the third quarter of 2025, up from over 500 customers driving sales growth in Q1 2025. The number of customers purchasing one or more NaaS ports increased by 35% quarter-over-quarter, and the number of deployed ports for multi-cloud networking rose 31%. This shift is financially significant, as the NaaS platform achieves 80.4% direct margins, substantially higher than the 67-75% seen in legacy services. This pay-as-you-go approach is what's fueling the company's margin expansion story.

Partner-Led Co-Selling Model Through the Connected Ecosystem

Lumen Technologies, Inc. is actively building out its connected ecosystem to drive sales through partners, which is a key part of their go-to-market strategy. The channel is a meaningful source of new business, as a number of the 1,000+ NaaS customers were brought in through partners. This co-selling effort is integrated into their broader strategy to simplify service delivery and expand reach across various customer types, including midmarket, hyperscalers, and strategic Internet Service Providers (ISPs). The company's focus on the Lumen Connected Ecosystem, introduced in Q2 2025, is designed to formalize and enhance these partner relationships.

Key indicators of the digital/self-service and customer focus include:

• Customer satisfaction scores in all four enterprise segments improved YOY for four quarters in a row (as of early 2025 reports).
• Sales growth in North American Enterprise channels was over 15% YOY, with IP and Waves growing over 13% in 2024.
• New Ethernet and IP data service sales in major metro markets were enabled on a unified network architecture for 85% of new deals, reducing implementation costs by as much as 50% in some use cases.

Customer Obsession, Which They Defintely Prioritize

You can see the commitment to customer obsession woven into the executive messaging and operational metrics. Lumen President and CEO Kate Johnson has stated that customer obsession is core to who they are and is centered in everything they do. This isn't just talk; they are working to get each and every vice president at Lumen engaging directly with customers to hear more, understand more, and do better. This focus is also tied to their infrastructure upgrades, where they are driving the strongest utilization of their network assets in company history while creating substantial capacity for growth. For example, their total inter-city network capacity is planned to grow from 12 million fiber miles in 2022 to 47 million fiber miles by 2028. Finance: draft 13-week cash view by Friday.

Lumen Technologies, Inc. (LUMN) - Canvas Business Model: Channels

You're looking at how Lumen Technologies, Inc. gets its services-from the massive data center deals to the smaller, self-serve activations-into the hands of its customers as of late 2025. It's a mix of old-school direct selling and new digital storefronts, which is defintely where the focus is shifting.

Direct sales force targeting large and midmarket enterprises

The direct sales force is still crucial, especially for landing those massive Private Connectivity Fabric (PCF) agreements that are key to the AI strategy. These teams target the Large Enterprise and Midmarket segments directly. For example, in the third quarter of 2025, the Large Enterprise segment brought in $752 million in revenue, while the Midmarket segment contributed $488 million for that same period. The North American Enterprise Channels overall generated $1,718 million in revenue in the second quarter of 2025. The focus here is clearly on the 'Grow' offerings; North American Enterprise Grow revenue was up 10.5% year-over-year in Q3 2025. The big wins are the PCF deals, with over $10 billion in contracts signed to date, which Lumen expects will yield a recurring revenue stream between $400 million and $500 million by the time the company exits 2028.

Digital self-service portal (Lumen Connect) for frictionless activation

The push for digital self-service is centered around the Network-as-a-Service (NaaS) platform, which is designed for instant activation and control. This is where the future of frictionless ordering lives. As of August 2025, Lumen announced it had surpassed 1,000 customers on its NaaS platform, and by the third quarter earnings call, that number had grown to more than 1,500 enterprise customers since the platform's launch. The adoption metrics show strong momentum; in the second quarter of 2025, the number of customers purchasing one or more NaaS ports was up 35% quarter-over-quarter, and total active NaaS ports were up 31% over the same period. This digital focus is a deliberate move to 'cloudify' telecom services.

Cloud marketplaces (AWS Marketplace) for security and network services

Lumen Technologies is embedding its services directly where the hyperscalers operate, turning visibility into a channel itself. This is about making security and connectivity instantly available within the customer's existing cloud environment. The company recently launched Lumen Defender Managed Rules for AWS Network Firewall, making its Black Lotus Labs threat intelligence available as a subscription service inside AWS Marketplace. A similar managed detection and response offering was launched for Microsoft customers. These marketplace plays build on the foundation of the massive Private Connectivity Fabric (PCF) deals signed with hyperscalers like Amazon, Microsoft, and Google, which totaled $8.5 billion as of the end of 2024.

Partner ecosystem for extended reach and joint solutions

The partner ecosystem is designed to extend the reach of the digital platform, allowing solution providers to attach Lumen capabilities to their own offerings. Channel professionals are seeing the value in these automated platforms, and a number of Lumen's NaaS customers have come in through this channel. The company is actively building out this reach, reporting in late 2025 that it is rapidly building a connected ecosystem with dozens of early adopter tech partners to accelerate time to value with joint customers.

Wholesale channel for carrier-to-carrier connectivity services

The wholesale channel remains a significant, albeit shrinking, part of the revenue mix, serving carrier-to-carrier needs. In the third quarter of 2025, Wholesale revenue declined approximately 7.6% year-over-year. To give you a sense of scale, in the fourth quarter of 2024, Wholesale revenue was $716 million, which represented a 5% slump compared to the year-ago quarter. For the full year 2024, Wholesale revenue declined 9% overall.

Here's a quick look at how the key enterprise and wholesale segments stacked up in Q3 2025:

Channel/Segment	Q3 2025 Revenue (Millions USD)	Year-over-Year Change (Approximate)
North American Enterprise Channels (Total)	Data Unavailable (Q2 2025: $1,718 million)	Declined approximately 1% (Q3 YoY)
Large Enterprise Segment	$752 million	Declined 1.2% (YoY)
Midmarket Enterprise Segment	$488 million	Declined 10% (YoY)
Wholesale Revenue	Data Unavailable (Q4 2024: $716 million)	Declined approximately 7.6% (YoY)

The digital channel's growth is clear from the NaaS metrics reported in Q2 2025:

• Total active NaaS ports growth (Q2 vs Q1 2025): 31%
• Customers purchasing one or more NaaS ports growth (Q2 vs Q1 2025): 35%
• Total active NaaS services growth (Q2 vs Q1 2025): 22%

Finance: draft 13-week cash view by Friday.

Lumen Technologies, Inc. (LUMN) - Canvas Business Model: Customer Segments

You're looking at the customer base Lumen Technologies, Inc. is focusing on as it completes its enterprise pivot, especially with the planned sale of its consumer arm.

Hyperscalers (e.g., Microsoft, Google, Amazon) for PCF infrastructure

This group is central to Lumen Technologies, Inc.'s future growth narrative, tied directly to AI infrastructure build-out.

• Lumen Technologies, Inc. secured $8.5 billion in AI-driven networking contracts with hyperscalers in the year leading up to May 2025.
• Total Private Connectivity Fabric (PCF) deal value reached $10 billion+ as of October 2025.
• The plan was to grow network utilization generated by hyperscalers from 30% in 2022 to 45%.

Large Enterprise customers requiring secure, high-bandwidth WAN/cloud services

This segment is a core focus, with growth coming from the 'Grow' portfolio, even as legacy services decline.

North American enterprise channels revenue, excluding wholesale, international, and other, declined by approximately 1% in the third quarter of 2025. However, North American enterprise grow revenue increased 10.5% year-over-year in Q3 2025.

Here's a look at the reported revenue for the first quarter of 2025 for the enterprise components:

Customer Sub-Segment	Q1 2025 Revenue (Millions USD)	Q1 2024 Revenue (Millions USD)
Large Enterprise	$737	$765
Mid-Market Enterprise	$513	$577

Midmarket Enterprise seeking simplified, on-demand network solutions (NaaS)

The Network as a Service (NaaS) offering is a key part of the strategy here, aiming for simplicity and on-demand deployment.

• The number of active NaaS customers grew by 32% from the previous quarter in Q3 2025.
• Total active NaaS ports increased by 31% in the same period.
• The Mid-Market Enterprise segment revenue was $513 million in Q1 2025.

Government agencies and public sector entities

This segment shows strong growth in its 'Grow' offerings, though overall revenue can be lumpy.

Public Sector revenue was $483 million in the first quarter of 2025. The Public Sector grow revenue saw an increase of 10.1% in Q1 2025. Still, anticipated declines in Public Sector harvest revenue impacted Adjusted EBITDA margins in Q3 2025.

Mass Market/Consumer (divestiture to AT&T expected early 2026)

This segment is being sold off, but its recent metrics show the scale of the divested asset.

Lumen Technologies, Inc. agreed to sell this business to AT&T for $5.75 billion in cash. The transaction is targeted to close in the first half of 2026.

Key metrics for the Mass Markets segment as of Q3 2025:

• Mass Market segment revenue declined 7.7% year-over-year to $631 million.
• Quantum Fiber subscribers reached approximately 1.2 million as of September 30, 2025.
• Quantum Fiber penetration stood at approximately 26% at the end of Q1 2025.
• The divested business was expected to contribute more than $750 million in annualized revenues based on first-quarter 2025 figures.

Lumen Technologies, Inc. retains its existing copper network servicing consumers.

Lumen Technologies, Inc. (LUMN) - Canvas Business Model: Cost Structure

You're looking at the core expenditures Lumen Technologies, Inc. faces to run and transform its massive network infrastructure. Honestly, for a company with a global fiber footprint, the cost structure is dominated by things you can't easily turn off.

High Fixed Costs from Maintaining the Global Fiber Network and Infrastructure

The sheer scale of the network dictates high fixed costs. Lumen Technologies, Inc. operates a fiber optic network encompassing a total distance of 450,000 route miles. This infrastructure requires continuous investment, especially as the company pushes to expand its backbone for the AI economy. Lumen is advancing a multi-year project aiming to add 34 million new intercity fiber miles by the end of 2028, targeting a total of 47 million intercity fiber miles. For 2025 alone, the company added over 2.2 million new intercity fiber miles, projecting a total of 16.6 million by year-end 2025. This build involves constructing signal boosters at 176 In-Line Amplifier (ILA) sites and completing indefeasible right-of-use conduit deployments on 55 additional routes.

Significant Debt Servicing Costs

Servicing the debt load is a major ongoing expense, though recent actions are providing relief. Lumen Technologies, Inc. plans to cut annual interest expenses by nearly 50% by 2026. Following the planned sale of its mass-market fiber business to AT&T, annualized interest expense is projected to be about $700 million. Recent refinancing efforts have already yielded savings; one transaction reduced annual interest expenses by $24 million, and another refinancing reduced annual interest expense by an additional $10 million. Separately, another debt refinancing reduced interest costs by approximately $50 million annually. For the 2025 fiscal year, cash interest payments were estimated at a net $1.2-$1.3 billion.

Capital Expenditures and Operating Expense Targets

The investment required for modernization and network expansion is substantial, balanced by targeted cost reductions. You can see the key 2025 figures here:

Cost Category	2025 Guidance/Target	Context/Comparison
Total Capital Expenditures (CapEx)	$4.1 billion to $4.3 billion	Expected to be near the low end of the range. Up from $3.2 billion in 2024.
Run-Rate Operating Expense Savings (Modernization)	$350 million	Targeted yearly savings by the end of 2025. Increased from a previous target of $250 million.
Total Identified OpEx Savings (Long-Term)	$1 billion	Goal by 2027.

The company's Q4 2024 capital expenditure was $915 million.

Managing Declining Legacy Services

The cost structure must also absorb the impact of managing legacy services that are shrinking. Lumen Technologies, Inc.'s Q4 2024 total revenue was $3.329 billion, representing a 5.3% decline year-over-year. The Business segment revenue saw a 5.1% decline in Q4 2024, partly due to legacy product declines. The Mass Markets business contributed sales of $670 million in Q4 2024, down from $715 million a year prior. Overall, the company has experienced a 3-year revenue growth decline of 10.4%.

The company's operating margin was 3.21%, a significant drop from its historical median of 14.51%.

Finance: draft 13-week cash view by Friday.

Lumen Technologies, Inc. (LUMN) - Canvas Business Model: Revenue Streams

You're looking at the core ways Lumen Technologies, Inc. (LUMN) is generating cash right now as they push this massive transformation. The revenue streams are clearly split between the shrinking legacy business and the growing, high-value digital services.

For the most recent snapshot, Q3 2025 Total Revenue came in at $3.087 billion, which actually beat the consensus estimates you were watching. That top-line number shows the ongoing pressure from legacy services, but the real story is where the growth is coming from.

Here's a quick look at how the business segments were shaping up based on recent filings and commentary:

Revenue Category/Metric	Latest Reported Value	Context/Date Reference
Q3 2025 Total Revenue	$3.087 billion	Q3 2025 Result
North America Business Revenue (Q3 2025)	$2.376 billion	Declined 3% Year-over-Year
Mass Markets Revenue (Q3 2025)	$631 million	Dropped 8% Year-over-Year
Grow Segment Revenue Share	50%	Of North American enterprise revenue (Q3 2025)
Total Private Connectivity Fabric (PCF) Deals Signed	Over $10 billion	Total value secured as of October 2025
New PCF Deals Signed (October 2025)	$1 billion	Additional bookings

The Enterprise services, which Lumen groups into the 'Grow' segment-think Network-as-a-Service (NaaS), security, and cloud offerings-are becoming the dominant part of the enterprise mix. Honestly, this is where the future value is being built. As of Q3 2025, these services now account for 50% of North American enterprise revenue. That's a big jump from about 35.5% just three years ago.

The Recurring revenue from Private Connectivity Fabric (PCF) contracts is a massive future anchor, primarily with hyperscalers. You know these are those long-term, custom network deals for AI infrastructure. The total value locked in is now over $10 billion, with an additional $1 billion signed in October alone. While the immediate revenue hit is still ramping up, management expects these existing PCF contracts to generate a recurring revenue stream ranging between $400 million and $500 million by the time they exit 2028.

Then you have the Legacy telecom services, which fall under the 'Harvest' segment. This is the part that's shrinking, including things like voice and copper-based services. For context, the Harvest segment represented about 16 percent of Lumen's Q1 2025 business revenues and was declining at a rate of 9.8 percent. The Q3 2025 Mass Markets revenue, which is heavily influenced by these legacy services, fell to $631 million, an 8% drop year-over-year.

Looking ahead, management is sticking to its full-year 2025 financial targets, which is a good sign of execution control. The Full-year 2025 Adjusted EBITDA guidance is expected near the high end of the range of $3.2 billion to $3.4 billion. Finance: draft the 13-week cash flow view incorporating the Q3 FCF of $1.661 billion by Friday.