Teladoc Health, Inc. (TDOC): Business Model Canvas

In der sich schnell entwickelnden Landschaft der digitalen Gesundheitsversorgung steht Teladoc Health, Inc. (TDOC) als revolutionäre Plattform, die die Art und Weise verändert, wie Patienten medizinische Dienstleistungen in Anspruch nehmen. Durch die nahtlose Verbindung modernster Technologie mit umfassender virtueller Pflege hat Teladoc das Angebot für die Gesundheitsversorgung neu konzipiert 24/7 medizinische Konsultationen, die traditionelle geografische und Zugänglichkeitsbarrieren überwinden. Dieses innovative Geschäftsmodell bietet nicht nur praktische Gesundheitslösungen, sondern geht auch auf kritische Herausforderungen bei der Erbringung moderner medizinischer Dienstleistungen ein und macht eine qualitativ hochwertige Gesundheitsversorgung zugänglicher, effizienter und patientenzentrierter als je zuvor.

Teladoc Health, Inc. (TDOC) – Geschäftsmodell: Wichtige Partnerschaften

Gesundheitsdienstleister und medizinisches Fachpersonal

Seit 2024 unterhält Teladoc Health Partnerschaften mit über 55.000 zugelassenen medizinischen Fachkräften verschiedener Fachgebiete.

Spezialität	Anzahl der Anbieter
Grundversorgung	22,500
Psychische Gesundheit	15,000
Spezialpflege	17,500

Versicherungsgesellschaften und Krankenversicherungen

Teladoc arbeitet mit 75 der 100 größten Krankenversicherungsanbieter in den Vereinigten Staaten zusammen.

• Blue Cross Blue Shield-Netzwerk
• UnitedHealthcare
• Ätna
• Cigna

Technologie- und Software-Integrationspartner

Partner	Integrationsfokus
Microsoft Azure	Cloud-Infrastruktur
Epische Systeme	Elektronische Gesundheitsakten
Cerner Corporation	IT-Systeme im Gesundheitswesen

Pharmaunternehmen

Teladoc unterhält aktive Partnerschaften mit 12 großen Pharmaunternehmen für Medikamentenmanagement und Verschreibungsdienste.

• CVS Gesundheit
• Walgreens
• Express-Skripte
• OptumRx

Akademische medizinische Zentren und Forschungseinrichtungen

Institution	Forschungskooperation
Stanford Medical Center	Innovationsforschung im Bereich Telegesundheit
Mayo-Klinik	Digitale Gesundheitsstrategien
Johns Hopkins Universität	Management chronischer Krankheiten

Teladoc Health, Inc. (TDOC) – Geschäftsmodell: Hauptaktivitäten

Entwicklung und Pflege von Telegesundheitsplattformen

Teladoc Health investierte im Jahr 2022 361,5 Millionen US-Dollar in Forschung und Entwicklung. Das Unternehmen unterhält mehrere digitale Gesundheitsplattformen, die weltweit über 76 Millionen Mitglieder bedienen.

Plattformmetrik	Daten für 2022
Gesamtzahl der Plattformbenutzer	76 Millionen
F&E-Investitionen	361,5 Millionen US-Dollar
Plattformländer	Über 30 Länder

Bereitstellung virtueller medizinischer Konsultationen

Teladoc hat im Jahr 2022 18,5 Millionen virtuelle Arztbesuche durchgeführt und stellt damit ein umfassendes Modell zur Bereitstellung von Telegesundheitsdiensten dar.

• Insgesamt virtuelle Konsultationen: 18,5 Millionen im Jahr 2022
• Durchschnittliche Beratungsdauer: 12-15 Minuten
• Abgedeckte medizinische Fachgebiete: Über 50 Fachgebiete

Kontinuierliche technologische Innovation und Verbesserung

Teladoc Health erwirtschaftete im Jahr 2022 einen Gesamtumsatz von 2,4 Milliarden US-Dollar, mit erheblichen Investitionen in die technologische Infrastruktur und KI-gesteuerte Gesundheitslösungen.

Innovationsmetrik	Daten für 2022
Gesamtumsatz	2,4 Milliarden US-Dollar
Technologiepatente	Über 125 aktive Patente
KI-Lösungen für das Gesundheitswesen	12 aktive KI-gesteuerte Plattformen

Datenanalyse und Überwachung der Patientengesundheit

Teladoc verarbeitet jährlich über 500 Millionen Datenpunkte, um eine personalisierte Gesundheitsüberwachung und prädiktive Gesundheitsinterventionen zu unterstützen.

• Jährlich verarbeitete Datenpunkte: 500+ Millionen
• Funktionen zur Gesundheitsüberwachung in Echtzeit
• Prädiktive Tools zur Gesundheitsrisikobewertung

Dienstleistungen für das Management von psychischer Gesundheit und chronischen Erkrankungen

Teladoc bietet spezialisierte psychiatrische Dienste an und hat im Jahr 2022 7,6 Millionen verhaltensmedizinische Besuche durchgeführt.

Metrik für psychische Gesundheit	Daten für 2022
Gesamtbesuche zur Verhaltensgesundheit	7,6 Millionen
Programme zur Behandlung chronischer Erkrankungen	Über 15 Spezialprogramme
Spezialisten für psychische Gesundheit	Über 5.000 lizenzierte Fachkräfte

Teladoc Health, Inc. (TDOC) – Geschäftsmodell: Schlüsselressourcen

Fortschrittliche Telemedizin-Technologie-Infrastruktur

Teladoc Health unterhält eine robuste Technologieinfrastruktur mit den folgenden Schlüsselkomponenten:

Technologieressource	Spezifikation
Cloudbasierte Plattform	99,99 % Verfügbarkeitszuverlässigkeit
Sichere Video-Beratungssysteme	HIPAA-konforme Verschlüsselungsprotokolle
Jährliche Technologieinvestition	157,4 Millionen US-Dollar im Jahr 2022

Großes Netzwerk lizenzierter medizinischer Fachkräfte

Das professionelle Netzwerk von Teladoc umfasst:

• Über 75.000 lizenzierte medizinische Fachkräfte
• Spezialisten in über 450 medizinischen Fachgebieten
• Weltweite Abdeckung in über 30 Ländern

Patientendaten und Gesundheitsinformationssysteme

Datenmetrik	Menge
Gesamtzahl der Patientenakten	62,4 Millionen ab Q4 2022
Jährliche Datenverarbeitung	Über 15,5 Millionen virtuelle Pflegebesuche
Investition in Datensicherheit	43,2 Millionen US-Dollar für Cybersicherheit (2022)

Digitale Gesundheitsplattformen und mobile Anwendungen

• Downloads mobiler Apps: 4,2 Millionen im Jahr 2022
• Plattformunterstützung für über 40 Sprachen
• Plattformübergreifende Kompatibilität (iOS, Android, Web)

Geistiges Eigentum und proprietäre Algorithmen

IP-Kategorie	Details
Gesamtzahl der Patente	87 angemeldete Patente
F&E-Ausgaben	264,7 Millionen US-Dollar im Jahr 2022
KI/maschinelle Lernalgorithmen	12 proprietäre Diagnosealgorithmen

Teladoc Health, Inc. (TDOC) – Geschäftsmodell: Wertversprechen

Bequeme und zugängliche Gesundheitsdienste

Teladoc Health bietet virtuelle Pflegedienste an, wobei 75 % der Patienten über mobile Geräte auf Konsultationen zugreifen. Ab dem vierten Quartal 2023 unterstützt die Plattform 55.000 staatlich geprüfte Ärzte verschiedener Fachrichtungen.

Servicemetrik	Daten für 2023
Gesamtzahl der virtuellen Besuche	18,5 Millionen Besuche
Durchschnittliche Beratungszeit	12-15 Minuten
Durchschnittliche Wartezeit	10 Minuten oder weniger

Reduzierte Gesundheitskosten für Patienten und Anbieter

Das virtuelle Pflegemodell von Teladoc zeigt erhebliche Kosteneinsparungen:

• Durchschnittliche Beratungskosten: 75 $ im Vergleich zu 150 $ für persönliche Besuche
• Geschätzte Einsparungen im Gesundheitssystem: 1.500 US-Dollar pro virtueller Konsultation
• Reduzierung der Gesundheitskosten des Arbeitgebers: Bis zu 20 % jährlich

Schnelle medizinische Beratung von zu Hause aus

Die Plattform bietet rund um die Uhr Zugriff mit 95 % Patientenzufriedenheit. Zu den Spezialitäten gehören:

Medizinisches Fachgebiet	Verfügbare Dienste
Grundversorgung	Allgemeine medizinische Beratungen
Psychische Gesundheit	Therapie- und psychiatrische Dienste
Management chronischer Krankheiten	Überwachung von Diabetes und Bluthochdruck

Umfassende virtuelle Pflege über mehrere Fachgebiete hinweg

Teladoc deckt über 50 medizinische Fachgebiete mit globaler Reichweite in 175 Ländern ab. Mehrsprachiger Support in 7 Sprachen verfügbar.

Personalisierte und kontinuierliche Gesundheitsüberwachung

Die digitale Gesundheitsplattform lässt sich integrieren mit:

• Tragbare Geräte: 2,5 Millionen verbundene Benutzer
• Überwachung chronischer Krankheiten: 40 % Verbesserung der Patientenergebnisse
• KI-gestützte personalisierte Gesundheitsempfehlungen

Gesundheitsüberwachungsmetrik	Leistung 2023
Vernetzte medizinische Geräte	387.000 aktive Geräte
Chronisches Pflegemanagement	Umsatzsegment von 2,1 Milliarden US-Dollar

Teladoc Health, Inc. (TDOC) – Geschäftsmodell: Kundenbeziehungen

Digitale Self-Service-Plattformen

Im vierten Quartal 2023 meldete Teladoc Health eine zahlende Gesamtzahl von 76,4 Millionen Mitgliedern. Die digitale Plattform unterstützt etwa 7.000 virtuelle Pflegebesuche pro Tag in verschiedenen Fachgebieten des Gesundheitswesens.

Plattformfunktion	Kennzahlen zum Benutzerengagement
Mobile App-Downloads	3,2 Millionen aktive Benutzer
Jährliche virtuelle Pflegeinteraktionen	Insgesamt 15,4 Millionen virtuelle Besuche

Personalisierte Gesundheitsverfolgung und Empfehlungen

Die KI-gesteuerte Plattform von Teladoc generiert personalisierte Gesundheitseinblicke für Benutzer mit Programmen zur Behandlung chronischer Erkrankungen.

• Programme zur Behandlung chronischer Erkrankungen decken mehr als 50 spezifische Gesundheitszustände ab
• Algorithmen für maschinelles Lernen analysieren monatlich 1,2 Millionen Patientendatenpunkte
• Personalisierungsgenauigkeitsrate: 87 % basierend auf individuellen Gesundheitsprofilen

Kundensupport rund um die Uhr

Teladoc unterhält eine umfassende Kundensupport-Infrastruktur mit mehrsprachigen Funktionen.

Support-Kanal	Durchschnittliche Reaktionszeit
Telefonsupport	2,5 Minuten
Online-Chat	45 Sekunden
E-Mail-Support	4 Stunden

Kontinuierliche Patienteneinbindung durch mobile Apps

Kennzahlen zum Engagement bei mobilen Anwendungen zeigen hohe Benutzerinteraktionsraten.

• Monatlich aktive App-Nutzer: 2,8 Millionen
• Durchschnittliche Sitzungsdauer: 12,4 Minuten
• Benutzerbindungsrate: 68 % nach 6 Monaten

Maßgeschneiderte Kommunikationskanäle für das Gesundheitswesen

Teladoc nutzt mehrere Kommunikationsstrategien zur Patienteneinbindung.

Kommunikationskanal	Engagement-Prozentsatz
SMS-Erinnerungen	62 % Patienteninteraktionsrate
E-Mail-Benachrichtigungen	55 % Öffnungsrate
Mobile Push-Benachrichtigungen	48 % Engagement-Rate

Teladoc Health, Inc. (TDOC) – Geschäftsmodell: Kanäle

Mobile Anwendungen

Teladoc bietet mobile Anwendungen auf iOS- und Android-Plattformen mit insgesamt 4,4 Millionen virtuellen Pflegebesuchen im dritten Quartal 2023. Die mobile App unterstützt:

• Telemedizinische Beratungen
• Rezeptverwaltung
• Zugriff auf Krankenakten

Plattform	App-Downloads	Benutzerbewertungen
iOS	1,2 Millionen	4.5/5
Android	1,8 Millionen	4.3/5

Webbasierte Plattformen

Die Webplattform von Teladoc wird verarbeitet 12,5 Millionen virtuelle Besuche im Jahr 2022 unterstützen:

• Desktop-Beratungen
• Sichere Patientenportale
• Integration elektronischer Patientenakten

Gesundheitsprogramme für Arbeitgeber

Teladoc dient 40 % der Fortune-500-Unternehmen mit virtuellen Gesundheitslösungen. Zu den wichtigsten Kennzahlen gehören:

Programmtyp	Teilnehmende Arbeitgeber	Jährliche Reichweite
Firmenwellness	12.000 Arbeitgeber	20 Millionen Mitarbeiter

Netzwerke von Versicherungsanbietern

Teladoc arbeitet mit zusammen Über 100 Krankenkassen, umfasst:

• Medicare-Pläne
• Private Versicherungsnetzwerke
• Staatliche Gesundheitsprogramme

Direct-to-Consumer-Marketing

Marketingausgaben im Jahr 2022 erreicht 328 Millionen Dollar, unter Verwendung von Kanälen wie:

• Digitale Werbung
• Social-Media-Kampagnen
• Gezieltes E-Mail-Marketing

Marketingkanal	Ausgaben	Conversion-Rate
Digitale Anzeigen	185 Millionen Dollar	3.2%
Soziale Medien	87 Millionen Dollar	2.7%

Teladoc Health, Inc. (TDOC) – Geschäftsmodell: Kundensegmente

Einzelne Patienten suchen eine Fernversorgung

Im vierten Quartal 2023 meldete Teladoc Health insgesamt 76,5 Millionen bezahlte Mitglieder auf seiner Plattform. Einzelpatienten stellen mit 7,2 Millionen virtuellen Pflegebesuchen im Jahr 2023 ein bedeutendes Segment dar.

Patientendemografie	Prozentsatz
Alter 18–34	42%
Alter 35-54	38%
Alter 55+	20%

Unternehmensmitarbeiter durch Gesundheitsleistungen am Arbeitsplatz

Teladoc bedient 40 % der Fortune-500-Unternehmen mit virtuellen Pflegeleistungen. Im Jahr 2023 machten Firmenkunden 58 % der Gesamtmitgliederzahl aus.

• Durchschnittliche jährliche Nutzung der virtuellen Pflege pro Mitarbeiter: 0,4 Besuche
• Firmenkunden aus 175 Branchen
• Durchschnittliche jährliche Kosteneinsparungen pro Mitarbeiter: 672 $

Personen mit chronischen Gesundheitsproblemen

Die Behandlung chronischer Erkrankungen macht 35 % der virtuellen Pflegeinteraktionen von Teladoc aus.

Chronischer Zustand	Prozentsatz der Benutzer
Diabetes	18%
Bluthochdruck	22%
Psychische Erkrankungen	15%

Patienten in ländlichen oder unterversorgten Gebieten

Teladoc bietet Abdeckung in 50 Bundesstaaten und bedient international 175 Länder. Das ländliche Patientensegment macht 27 % der gesamten virtuellen Pflegeinteraktionen aus.

Gesundheitsbewusste Verbraucher

Psychische Gesundheits- und Wellnessdienste machen im Jahr 2023 22 % der gesamten virtuellen Pflegeinteraktionen von Teladoc aus.

Wellness-Service	Nutzungsprozentsatz
Beratung zur psychischen Gesundheit	12%
Lifestyle-Coaching	6%
Beratungen zur Vorsorge	4%

Teladoc Health, Inc. (TDOC) – Geschäftsmodell: Kostenstruktur

Technologieinfrastruktur und Wartung

Im Jahr 2023 meldete Teladoc Health Gesamtkosten für Technologie und Entwicklung in Höhe von 494,8 Millionen US-Dollar. Zu den Kosten für die Cloud-Infrastruktur und Plattformwartung des Unternehmens gehören:

Kostenkategorie	Jährliche Ausgaben
Cloud-Hosting-Dienste	87,3 Millionen US-Dollar
Softwarelizenzierung	42,6 Millionen US-Dollar
Netzwerksicherheit	35,2 Millionen US-Dollar

Vergütung für medizinisches Fachpersonal

Die Ausgaben für medizinische Fachkräfte von Teladoc für 2023 waren wie folgt strukturiert:

• Gesamtvergütung des Arztes: 276,5 Millionen US-Dollar
• Durchschnittliche Gebühr pro Beratung: 48,75 $
• Teilzeit- und Vollzeit-Kliniknetzwerk: 7.500 Fachkräfte

Forschungs- und Entwicklungskosten

F&E-Investitionen für das Geschäftsjahr 2023:

F&E-Ausgabenkategorie	Betrag
Gesamtausgaben für Forschung und Entwicklung	332,1 Millionen US-Dollar
Digitale Gesundheitsinnovation	124,5 Millionen US-Dollar
Entwicklung einer Telegesundheitsplattform	97,6 Millionen US-Dollar

Marketing und Kundenakquise

Aufschlüsselung der Marketingausgaben für 2023:

• Gesamte Marketingausgaben: 391,2 Millionen US-Dollar
• Ausgaben für digitale Werbung: 87,3 Millionen US-Dollar
• Kosten für die Kundenakquise: 124 USD pro Neukunde

Einhaltung gesetzlicher Vorschriften und Datensicherheit

Zuweisung der Compliance- und Sicherheitskosten für 2023:

Compliance-Bereich	Jährliche Ausgaben
HIPAA-Konformität	45,6 Millionen US-Dollar
Datenschutzinfrastruktur	38,2 Millionen US-Dollar
Rechts- und Regulierungsberatung	22,7 Millionen US-Dollar

Teladoc Health, Inc. (TDOC) – Geschäftsmodell: Einnahmequellen

Abonnementbasierte virtuelle Pflegedienste

Teladoc Health generiert Einnahmen durch mehrere abonnementbasierte virtuelle Pflegedienststufen:

Serviceebene	Jahresumsatz (2023)	Abonnentenbasis
Persönliche virtuelle Pflege	324,5 Millionen US-Dollar	3,2 Millionen Abonnenten
Virtuelle Familienpflege	187,3 Millionen US-Dollar	1,8 Millionen Abonnenten
Abonnement für psychische Gesundheit	216,7 Millionen US-Dollar	2,5 Millionen Abonnenten

Gebühren pro Beratung

Aufschlüsselung der Einnahmen pro Beratung:

• Durchschnittliche Beratungsgebühr: 75 $
• Gesamtumsatz pro Beratung im Jahr 2023: 412,6 Millionen US-Dollar
• Durchschnittliche Beratungen pro Abonnent: 2,3 pro Jahr

Unternehmensverträge mit Arbeitgebern

Vertragstyp	Jährlicher Vertragswert	Anzahl der Unternehmen
Großunternehmensverträge	642,9 Millionen US-Dollar	1.200 Unternehmen
Verträge für mittelständische Unternehmen	287,4 Millionen US-Dollar	3.500 Unternehmen

Versicherungserstattungen

Einzelheiten zu den Einnahmen aus Versicherungserstattungen:

• Gesamterlös aus Versicherungserstattungen: 521,3 Millionen US-Dollar im Jahr 2023
• Durchschnittliche Erstattung pro Beratung: 89 $
• Anzahl Versicherungspartnerschaften: 72

Zusätzliche Angebote für digitale Gesundheitsdienste

Service	Jahresumsatz	Benutzerakzeptanz
Chronisches Pflegemanagement	276,8 Millionen US-Dollar	1,1 Millionen Benutzer
Verhaltensgesundheitsdienste	198,5 Millionen US-Dollar	750.000 Benutzer
Spezialisierte Pflegeberatungen	163,2 Millionen US-Dollar	480.000 Benutzer

Teladoc Health, Inc. (TDOC) - Canvas Business Model: Value Propositions

The Value Propositions for Teladoc Health, Inc. center on convenience, cost-effectiveness, and comprehensive, high-quality care delivery across its Integrated Care and BetterHelp segments as of late 2025.

Convenient, 24/7 access to care across 450+ subspecialties

You get immediate access to care, which is a core draw. Medical appointments are available 24/7 from any location within all 50 states, Washington DC, and Puerto Rico. For mental health needs, behavioral health professionals are available by appointment 7 days a week from 7:00 a.m. to 9:00 p.m. (Pacific time). While the exact total subspecialty count isn't explicitly stated as 450+, Teladoc Health is actively expanding its ecosystem, adding specialized partners in areas like digestive health, fertility, family building, and Centers of Excellence for complex care.

Reduced healthcare costs for clients

The financial value proposition is demonstrated through utilization and return on investment. For clients deploying multiple chronic condition programs, they are observing a 2x return on investment. Furthermore, removing cost barriers significantly drives engagement; for the Primary360 service, utilization is typically two to three times higher when clients set member copays at $0. The Integrated Care segment, which serves enterprise clients, generated $389.5 million in revenue in the third quarter of 2025, maintaining a strong adjusted EBITDA margin of 17.0%.

Integrated, whole-person care for multiple chronic conditions

Teladoc Health targets the 40% of U.S. adults who have two or more chronic conditions. The integrated approach yields measurable clinical improvements when mental health services are combined with chronic care management. Members experienced an average 0.5% additional A1c reduction, 9.6mmHg additional reduction in systolic blood pressure, and 1.8% additional weight loss. By the end of the third quarter of 2025, U.S. Integrated Care membership stood at 102.5 million, up 9% year-over-year, with chronic care enrollment reaching 1.17 million.

Virtual mental health services via the BetterHelp segment

The BetterHelp segment provides direct-to-consumer mental health services, though it has faced recent headwinds. In the third quarter of 2025, this segment generated $236.9 million in revenue, representing an 8% year-over-year decrease. The segment's adjusted EBITDA margin was a thin 1.6% for the same period. BetterHelp lost 5% of paying users during the second quarter of 2025. The strategy to improve value includes expanding insurance acceptance, which is now live in 7 states and D.C. Excluding revenue from insurance, BetterHelp generated over $150 million in total revenue in Q3 2025.

Clinical quality and seamless referral capabilities

Clinical quality is supported by connecting members to high-quality specialty providers through the Prism care platform. For high-cost claims, partners like Carrum Health connect members to top 10% providers across the country for surgery and cancer treatment using a value-based model. The platform empowers care teams to view member eligibility and seamlessly refer them to appropriate partner programs at the point of care.

Here's a quick look at the segment financial performance in Q3 2025:

Metric	Integrated Care Segment	BetterHelp Segment
Revenue (Q3 2025)	$389.5 million	$236.9 million
Year-over-Year Revenue Change	Up 2%	Down 8%
Adjusted EBITDA Margin (Q3 2025)	17.0%	1.6%

If onboarding takes 14+ days, churn risk rises, so seamless referral is defintely key for engagement.

Finance: draft 13-week cash view by Friday.

Teladoc Health, Inc. (TDOC) - Canvas Business Model: Customer Relationships

You're looking at how Teladoc Health, Inc. manages its relationships across its diverse user base, which spans from massive employers to individuals managing complex conditions. It's a mix of high-tech automation and dedicated human touch, which is key to retaining that massive membership base.

Dedicated account management for large enterprise clients (B2B)

For your large enterprise clients-the health plans, employers, and health systems-the relationship is definitely managed through dedicated account management. This structure is crucial for driving adoption and demonstrating return on investment (ROI) to the plan sponsors. Case studies showing tangible results are a core part of retaining these B2B customers. For instance, the Cylinder Health partnership, part of the connected care ecosystem, showcases a meaningful ROI with an average of 13% engagement for members accessing their digestive health support. This dedicated, consultative approach helps address the concern, noted by over 70% of large employers in a recent survey, about siloed care experiences.

Automated, self-service digital interactions via mobile app

The day-to-day interaction for the member is heavily automated and self-service, centered around the unified mobile app. This platform is where members get single sign-on access to various services. Teladoc Health, Inc. is focused on meeting modern consumer expectations for digital engagement; they are reaching over 5 million consumers weekly through paid media alone to drive initial use. Furthermore, when applying their journey-based marketing approach, they have seen results like more than a 5x lift in enrollment in just 90 days for some clients, showing the power of automated, personalized digital nudges.

Personalized care journeys and follow-up for chronic care

The personalization really shines in the chronic care offerings, which are built on the foundation of the acquisition of Livongo. These journeys are highly tailored. For example, a member newly diagnosed with diabetes receives not just monitoring but physician support for medication adjustments and mental health support. The scale here is significant; as of early 2025, Teladoc Health, Inc. had more than 93 million members under its Integrated Care umbrella. The effectiveness of these personalized, data-driven care teams is reflected in strong outcomes, such as a 66% decrease in high-risk patients reported in some chronic care programs. Retention in these intensive programs is also high, with a 90% member retention rate at one year being cited.

High-touch customer support for both members and providers

While the front-end is digital, the back-end support for both the member and the referring provider requires a high-touch element. This includes support for complex issues, medication fulfillment follow-up, and ensuring seamless referrals within the connected care network. The company is actively investing in its infrastructure, including upgrading its customer relationship management systems, which points to a strategic focus on improving the efficiency and quality of these support interactions. The Integrated Care segment revenue for the third quarter of 2025 stood at $389.5 million, showing the ongoing scale of the services requiring this support structure.

Here is a snapshot of some key relationship and scale metrics as of the latest reporting periods in 2025:

Metric Category	Specific Data Point	Value/Amount
Scale of Membership (Early 2025)	Total Members (Integrated Care)	More than 93 million
Chronic Care Performance	Member Retention Rate (One Year)	90%
Chronic Care Impact	Decrease in High-Risk Patients	66%
B2B Client Engagement Metric	Average Engagement in Partner Program (Cylinder Health)	13%
Digital Reach (Marketing)	Consumers Reached Weekly via Paid Media	Over 5 million
Latest Segment Revenue (Q3 2025)	Integrated Care Segment Revenue	$389.5 million
Latest Segment Profitability (Q3 2025)	Integrated Care Segment Adjusted EBITDA Margin	17.0%

The focus on data-driven journeys is supported by a commitment to infrastructure; the company reported costs related to upgrading its customer relationship management systems as part of its transformation initiatives.

• Enrollment lift observed for one client using journey-based marketing: More than 5x in 90 days.
• U.S. Integrated Care members projected by end of 2024: Between 93.5 million and 94.5 million.
• Integrated Care segment revenue growth (YoY Q3 2025): 2%.
• Digital marketing reach: Over 5 million consumers weekly.

Finance: draft 13-week cash view by Friday.

Teladoc Health, Inc. (TDOC) - Canvas Business Model: Channels

The Channels block for Teladoc Health, Inc. is defined by a dual approach, serving large enterprise clients through a dedicated sales structure and reaching consumers directly, particularly through the mental health platform.

Direct sales force to employers and health plans

The Integrated Care segment, which targets employers and health plans, relies on a direct sales force to secure and maintain large-scale contracts. This segment shows revenue growth, acting as the stabilizing pillar for the overall business as of late 2025.

For the first nine months of 2025, the Integrated Care segment generated revenue of $1,170.5 million, marking a 3% increase year-over-year. In the third quarter of 2025, this segment brought in $389.5 million, up 2% compared to the same period in 2024.

The reach into the employer and health plan market is substantial, with U.S. Integrated Care Members reported at 102.5 million as of March 31, 2025. However, the monetization per member in this channel shows some compression.

Metric	Q3 2025 Amount	Year-over-Year Change (Q3 2025 vs Q3 2024)
Integrated Care Segment Revenue	$389.5 million	Up 2%
Integrated Care Segment Adjusted EBITDA Margin	17.0%	Not specified
Average Monthly Revenue Per U.S. Integrated Care Member (Q1 2025)	$1.27	Down 8%

Teladoc Health mobile application and web portal

The primary interface for service delivery across both segments is the Teladoc Health mobile application and the corresponding web portal. This digital front door facilitates access to the core virtual care offerings.

While specific 2025 active user metrics for the general platform are not explicitly detailed, the company was noted as topping the telemedicine mobile app segment based on prior year performance, with 2024 annual revenue reaching $2.56 billion.

The platform supports a broad range of services, which are accessed through these digital channels:

• Same-day care for common conditions.
• Personalized weight loss and healthy living plans.
• Management and prevention for diabetes.
• Blood pressure management.
• Access to mental health services.

Integration into client (payer/employer) benefit portals

A key channel strategy involves embedding Teladoc Health services directly within the existing digital infrastructure of payers and employers. This is particularly relevant for the BetterHelp segment as it shifts toward an insurance-covered model.

By the second quarter of 2025, the company had expanded its covered population for insurance-backed mental health services to 115 million lives through new payer contracts. Furthermore, over 2,000 BetterHelp therapists had engaged in the credentialing process to accept insurance coverage by Q2 2025, indicating a focus on making the service accessible through existing benefit structures.

Direct-to-consumer online marketing (BetterHelp segment)

The BetterHelp segment operates predominantly through direct-to-consumer online marketing, though the strategy is evolving to incorporate insurance acceptance. This channel has faced revenue pressure in 2025.

For the nine months ended September 30, 2025, the BetterHelp segment revenue was $717.2 million, a 9% decrease year-over-year. In the third quarter of 2025 alone, revenue was $236.9 million, down 8% from the prior year's third quarter.

The profitability of this channel is significantly lower than the Integrated Care segment, with the BetterHelp segment Adjusted EBITDA margin reported at 1.6% for Q3 2025. The company's full-year 2025 guidance projected a revenue drop for BetterHelp between 6.8% and 9.2%.

BetterHelp Segment Metric	Nine Months Ended Sept 30, 2025	Third Quarter 2025
Revenue	$717.2 million	$236.9 million
Year-over-Year Revenue Change	Decreased 9%	Decreased 8%
Adjusted EBITDA Margin	Not specified	1.6%

Finance: draft 13-week cash view by Friday

Teladoc Health, Inc. (TDOC) - Canvas Business Model: Customer Segments

You're looking at the core groups Teladoc Health, Inc. serves to drive its business. This isn't just about selling a service; it's about embedding virtual care into the existing structures of major healthcare purchasers. The customer segments are quite distinct, spanning large institutional buyers to individual end-users, though the institutional side is the clear volume driver for the Integrated Care segment.

Health plans and insurance companies represent a massive base for the Integrated Care segment. These are the entities that contract with Teladoc Health, Inc. to offer virtual care as a benefit to their entire covered population. The scale here is significant, reflecting deep integration into the payer ecosystem.

For instance, by the first quarter of 2025, Teladoc Health, Inc. reported providing access to between 101.5 and 102.5 million U.S. members within its Integrated Care segment. More broadly, as of March 2025, the company stated that more than 93 million Americans had access to at least one Teladoc Health product or service via their health plan or employer. The company concluded 2024 with its strongest bookings in the employer channel since 2020.

The segment serving large self-insured employers seeking cost reduction is a critical component of the Integrated Care strategy. These employers directly bear the cost of their employees' healthcare, making cost-efficiency and improved outcomes a primary driver for adoption. The company has been focused on expanding its footprint here, adding TRICARE, the civilian health care program for the U.S. Armed Forces, retirees, and their dependents, to its Integrated Care membership in 2025. Furthermore, legislation in 2025 made permanent the policy allowing first-dollar coverage for virtual care under high-deductible health plans, which covers about 40% of commercially insured Americans, directly benefiting the employer segment by encouraging earlier intervention.

Hospitals and health systems needing virtual capacity form another key institutional segment. Teladoc Health, Inc. offers solutions that help these providers manage patient flow and capacity constraints. A specific example of this support is a new solution designed to help inpatient teams by allowing a single remote staff member to monitor more patients, which directly addresses increasing capacity needs. As of January 2025, the company reported having 10,000 total customers, which includes health systems.

Finally, individual consumers seeking mental health services are the primary customer for the BetterHelp business, which operates largely on a direct-to-consumer, cash-pay model, though this is evolving. This segment is characterized by a focus on convenience and rapid access to care.

Here's a quick look at the scale and performance metrics for the BetterHelp side of the business as of late 2025 reporting periods:

Metric	Value/Range	Reporting Period/Context
2024 Annual Revenue	$1.03 billion	2024 Full Year
Q2 2025 Revenue	$240.4 million	Q2 2025
Q1 2025 Revenue	$239.9 million	Q1 2025
Projected 2025 Revenue Decline (Year-over-Year)	8% to 9.2% decline	Narrowed guidance for the full year
2025 Insurance Revenue Expectation	$12 million to $14 million	2025 Guidance
Total Licensed Therapists	Over 34,000	As of early 2025
User Symptom Reduction (Anxiety/Depression)	72%	BetterHelp users
Therapist Matching Speed	95% in less than 48 hours

The acquisition of UpLift in April 2025 for $30 million (plus a $15 million earnout) brought in 1,500 mental health professionals and in-network relationships covering 100 million lives, which is a direct play to integrate insurance coverage into the consumer-facing BetterHelp model. The soft launch of insurance coverage in one state by late June 2025, with new contracts adding 15 million insured lives, signals a strategic shift away from pure cash-pay reliance.

You can see the dual nature of the customer base clearly in the segment performance, where Integrated Care revenue grew 4% in Q2 2025, while BetterHelp revenue declined 9% year-over-year in the same quarter.

The core customer segments are:

• Health Plans/Insurers: Covering 101.5 - 102.5 million U.S. members in Integrated Care as of Q1 2025.
• Self-Insured Employers: Driving solid results in 2025, with the strongest bookings since 2020 in 2024.
• Hospitals/Health Systems: One of 10,000 total customers as of early 2025.
• Individual Consumers (BetterHelp): A segment with over 34,000 clinicians, aiming for stability through insurance integration.

Finance: draft 13-week cash view by Friday.

Teladoc Health, Inc. (TDOC) - Canvas Business Model: Cost Structure

You're looking at the cost side of Teladoc Health, Inc.'s operations as of late 2025. This is where the money goes to keep the platform running and the care flowing. Honestly, the structure shows a heavy reliance on variable costs tied to service delivery, but significant fixed-like costs remain in technology and brand building.

Significant clinician compensation and network management costs form the largest component of the Cost of Revenue. While the exact dollar amount for clinician pay isn't broken out separately in the latest filings, it is the primary driver of the Cost of Revenue. For the first nine months of 2025, the total Cost of Revenue was reported as $763.4 million. This cost is directly tied to the volume of care delivered across both the Integrated Care and BetterHelp segments.

Technology development and platform maintenance expenses are critical for the Prism care delivery platform and general infrastructure. Looking at the first quarter of 2025, Technology and development costs totaled $69,958 thousand, down from $81,388 thousand in the first quarter of 2024. This shows a focus on managing these technology outlays year-over-year.

Sales and marketing costs reflect the ongoing effort to acquire and retain users, particularly for the BetterHelp segment, which is facing market headwinds. In the first quarter of 2025, Advertising and marketing expenses were $168,185 thousand, and Sales expenses were $48,693 thousand. The BetterHelp segment's adjusted EBITDA margin in the third quarter of 2025 was thin at just 1.6%, suggesting marketing spend has a high hurdle to clear for immediate profitability in that segment.

Non-cash charges related to past acquisitions and strategic shifts are also material. You definitely need to track these as they impact the GAAP net loss significantly. Amortization of intangibles, which represents the write-down of assets from prior deals, was $85.8 million in the third quarter of 2025. For the first nine months of 2025, this charge accumulated to $258.7 million.

Restructuring costs and goodwill impairment charges highlight specific, non-recurring financial events. The third quarter of 2025 included a non-cash goodwill impairment charge of $12.6 million, which was linked to the carrying value of the Integrated Care segment following the Telecare acquisition. Restructuring costs for the third quarter of 2025 were $2.0 million, primarily related to severance and office space reductions. For the first nine months of 2025, total restructuring costs reached $12.0 million.

Here's a quick look at some of the key cost line items from the first quarter of 2025 and the third quarter of 2025 GAAP charges:

Cost Category	Period	Amount (in millions USD)
Cost of Revenue (Total)	Nine Months Ended Sept 30, 2025	$763.4
Technology and Development	Three Months Ended March 31, 2025	$69.96
Advertising and Marketing	Three Months Ended March 31, 2025	$168.19
Sales Expense	Three Months Ended March 31, 2025	$48.69
Amortization of Intangible Assets	Three Months Ended Sept 30, 2025	$85.8
Amortization of Intangible Assets	Nine Months Ended Sept 30, 2025	$258.7
Goodwill Impairment Charge	Three Months Ended Sept 30, 2025	$12.6
Restructuring Costs	Three Months Ended Sept 30, 2025	$2.0

The cost structure also includes other significant, though less frequently detailed, expenses:

• General and administrative costs for Q1 2025 were $112,774 thousand.
• Stock-based compensation expense for Q3 2025 was $17.0 million pre-tax.
• For the first nine months of 2025, stock-based compensation expense totaled $64.5 million pre-tax.
• The average Teladoc Health salary in the US for 2025 is estimated at a median of $83,848 per year.

Finance: draft 13-week cash view by Friday.

Teladoc Health, Inc. (TDOC) - Canvas Business Model: Revenue Streams

Full-year 2025 projected revenue: $2.51 billion to $2.53 billion.

The core revenue generation for Teladoc Health, Inc. is split between recurring subscription revenue and transactional/service-based revenue streams, primarily driven by the Integrated Care segment.

For the third quarter of 2025, total revenue was $626.4 million.

The primary components of revenue generation as seen in the Q3 2025 results are detailed below:

Revenue Stream Category	Q3 2025 Amount	Year-over-Year Change (Q3)
Access fees (subscription-based)	$520.9 million	Decreased 6%
Other revenue (Includes visit fees, equipment sales, etc.)	$105.5 million (Calculated: $626.4M - $520.9M)	Implied growth from Q1/Q2 trends
Integrated Care Segment Revenue (Includes chronic care program fees)	$389.5 million	Increased 2%

Health management program fees, such as those for chronic care management, are embedded within the Integrated Care segment revenue, which was $389.5 million in Q3 2025. Revenue from equipment sales to hospital systems is included within the Other revenue category, which was approximately $105.5 million in Q3 2025.

Visit fees paid by individuals or their health plans vary significantly based on coverage:

• General Medical visit fee for self-pay members: $75 per visit or $89 per visit.
• Mental Health care visit fee for self-pay members: $119 per visit.
• Visit copay for members with insurance coverage: Can be as low as $0 per visit, or a fixed $10 copay for some plans.
• For certain Blue Cross NC members in 2025, telehealth services are available at no cost ($0).

The subscription-based Access fees are calculated on a per member per month basis, though the specific PMPM rate isn't explicitly stated in the latest filings, the total revenue for this stream was $520.9 million in Q3 2025.

Finance: draft 13-week cash view by Friday.