Teladoc Health, Inc. (TDOC): Business Model Canvas [Jan-2025 Mis à jour]

Dans le paysage en évolution rapide de Digital Healthcare, Teladoc Health, Inc. (TDOC) est une plate-forme révolutionnaire qui transforme la façon dont les patients accèdent aux services médicaux. En mélangeant parfaitement une technologie de pointe avec des soins virtuels complets, Teladoc a repensé la prestation de soins de santé, offrant 24/7 Consultations médicales qui rompent les barrières géographiques et d'accessibilité traditionnelles. Ce modèle commercial innovant fournit non seulement des solutions de santé pratiques, mais relève également des défis critiques dans la prestation de services médicaux modernes, ce qui rend les soins de santé de qualité plus accessibles, efficaces et centrés sur le patient que jamais.

Teladoc Health, Inc. (TDOC) - Modèle d'entreprise: partenariats clés

Fournisseurs de soins de santé et professionnels de la santé

Depuis 2024, Teladoc Health maintient des partenariats avec plus de 55 000 professionnels de la santé agréés dans plusieurs spécialités.

Spécialité	Nombre de prestataires
Soins primaires	22,500
Santé mentale	15,000
Soins spécialisés	17,500

Compagnies d'assurance et plans de santé

Teladoc collabore avec 75 des 100 meilleurs fournisseurs d'assurance maladie aux États-Unis.

• Blue Cross Blue Shield Network
• UnitedHealthcare
• Aetna
• Cigna

Partners de la technologie et de l'intégration des logiciels

Partenaire	Focus d'intégration
Microsoft Azure	Infrastructure cloud
Systèmes épiques	Dossiers de santé électroniques
Cerner Corporation	Systèmes informatiques de la santé

Sociétés pharmaceutiques

Teladoc a des partenariats actifs avec 12 grandes sociétés pharmaceutiques pour la gestion des médicaments et les services de prescription.

• Santé CVS
• Walgreens
• Exprimer les scripts
• Optumrx

Centres médicaux académiques et institutions de recherche

Institution	Collaboration de recherche
Centre médical de Stanford	Recherche d'innovation en télésanté
Clinique de mayo	Stratégies de santé numérique
Université Johns Hopkins	Gestion des maladies chroniques

Teladoc Health, Inc. (TDOC) - Modèle d'entreprise: Activités clés

Développer et maintenir des plateformes de télésanté

Teladoc Health a investi 361,5 millions de dollars dans la recherche et le développement en 2022. La société maintient plusieurs plateformes de santé numérique desservant plus de 76 millions de membres au total dans le monde.

Métrique de la plate-forme	2022 données
Total des utilisateurs de la plate-forme	76 millions
Investissement en R&D	361,5 millions de dollars
Plateforme Pays	30+ pays

Fournir des consultations médicales virtuelles

Teladoc a effectué 18,5 millions de visites médicales virtuelles en 2022, représentant un modèle complet de prestation de services de télésanté.

• Consultations virtuelles totales: 18,5 millions en 2022
• Durée moyenne de la consultation: 12-15 minutes
• Spécialités médicales couvertes: 50+ spécialités

Innovation et amélioration de la technologie continue

Teladoc Health a généré 2,4 milliards de dollars de revenus totaux pour 2022, avec des investissements importants dans les infrastructures technologiques et les solutions de soins de santé axées sur l'IA.

Métrique d'innovation	2022 données
Revenus totaux	2,4 milliards de dollars
Brevets technologiques	125+ brevets actifs
Solutions de soins de santé AI	12 plates-formes actives sur l'IA

Analyse des données et surveillance de la santé des patients

Le teladoc traite plus de 500 millions de points de données par an pour soutenir la surveillance des soins de santé personnalisés et les interventions de santé prédictives.

• Points de données annuels traités: 500+ millions
• Capacités de surveillance de la santé en temps réel
• Outils d'évaluation des risques de santé prédictifs

Services de gestion de la santé mentale et des conditions chroniques

Teladoc fournit des services de santé mentale spécialisés, avec 7,6 millions de visites de santé comportementale menées en 2022.

Métrique de santé mentale	2022 données
Visites totales de santé comportementale	7,6 millions
Programmes de gestion des conditions chroniques	15+ programmes spécialisés
Spécialistes de la santé mentale	Plus de 5 000 professionnels agréés

Teladoc Health, Inc. (TDOC) - Modèle d'entreprise: Ressources clés

Infrastructure technologique de télémédecine avancée

Teladoc Health maintient une infrastructure technologique robuste avec les composants clés suivants:

Ressource technologique	Spécification
Plate-forme basée sur le cloud	Fiabilité de disponibilité à 99,99%
Systèmes de consultation vidéo sécurisés	Protocoles de chiffrement conformes à la HIPAA
Investissement technologique annuel	157,4 millions de dollars en 2022

Grand réseau de professionnels de la santé agréés

Le réseau professionnel de Teladoc comprend:

• Plus de 75 000 professionnels de la santé agréés
• Des spécialistes de plus de 450 surspécialités médicales
• Couverture mondiale dans plus de 30 pays

Données des patients et systèmes d'information sur la santé

Métrique de données	Quantité
Dossiers totaux des patients	62,4 millions au quatrième trimestre 2022
Traitement annuel des données	Plus de 15,5 millions de visites de soins virtuels
Investissement de sécurité des données	43,2 millions de dollars en cybersécurité (2022)

Plates-formes de santé numérique et applications mobiles

• Téléchargements d'applications mobiles: 4,2 millions en 2022
• Prise en charge de la plate-forme pour plus de 40 langues
• Compatibilité multiplateforme (iOS, Android, Web)

Propriété intellectuelle et algorithmes propriétaires

Catégorie IP	Détails
Total des brevets	87 brevets enregistrés
Dépenses de R&D	264,7 millions de dollars en 2022
Algorithmes d'apprentissage IA / machine	12 algorithmes diagnostiques propriétaires

Teladoc Health, Inc. (TDOC) - Modèle d'entreprise: propositions de valeur

Services de santé pratiques et accessibles

Teladoc Health fournit des services de soins virtuels avec 75% des patients accédant à des consultations via des appareils mobiles. Au quatrième trimestre 2023, la plate-forme prend en charge 55 000 médecins certifiés par le conseil d'administration sur plusieurs spécialités.

Métrique de service	2023 données
Visites virtuelles totales	18,5 millions de visites
Temps de consultation moyen	12-15 minutes
Temps d'attente moyen	10 minutes ou moins

Réduction des coûts des soins de santé pour les patients et les prestataires

Le modèle de soins virtuels de Teladoc démontre des économies de coûts importantes:

• Coût de consultation moyen: 75 $ contre 150 $ pour les visites en personne
• Économies estimées du système de santé: 1 500 $ par consultation virtuelle
• Réduction des coûts des soins de santé des employeurs: jusqu'à 20% par an

Consultations médicales rapides à domicile

La plate-forme offre un accès 24/7 avec Taux de satisfaction à 95%. Les spécialités comprennent:

Spécialité médicale	Services disponibles
Soins primaires	Consultations médicales générales
Santé mentale	Thérapie et services psychiatriques
Gestion des maladies chroniques	Diabète, surveillance de l'hypertension

Soins virtuels complets sur plusieurs spécialités

Teladoc couvre plus de 50 spécialités médicales avec une portée mondiale dans 175 pays. Support multilingue disponible en 7 langues.

Surveillance de la santé personnalisée et continue

La plate-forme de santé numérique s'intègre à:

• Appareils portables: 2,5 millions d'utilisateurs connectés
• Surveillance des maladies chroniques: amélioration de 40% des résultats des patients
• Recommandations de santé personnalisées alimentées par l'IA

Métrique de surveillance de la santé	Performance de 2023
Dispositifs médicaux connectés	387 000 appareils actifs
Gestion des soins chroniques	Segment des revenus de 2,1 milliards de dollars

Teladoc Health, Inc. (TDOC) - Modèle d'entreprise: relations avec les clients

Plates-formes de libre-service numériques

Au quatrième trimestre 2023, Teladoc Health a signalé 76,4 millions de bases de membres payés au total. La plate-forme numérique prend en charge environ 7 000 visites de soins virtuels par jour sur plusieurs spécialités de soins de santé.

Fonctionnalité de plate-forme	Métriques d'engagement des utilisateurs
Téléchargements d'applications mobiles	3,2 millions d'utilisateurs actifs
Interactions annuelles de soins virtuels	15,4 millions de visites virtuelles totales

Suivi et recommandations de santé personnalisées

La plate-forme axée sur l'IA de Teladoc génère des informations sur la santé personnalisées pour les utilisateurs ayant des programmes de gestion des conditions chroniques.

• Les programmes de gestion des conditions chroniques couvrent 50+ problèmes de santé spécifiques
• Les algorithmes d'apprentissage automatique analysent 1,2 million de points de données des patients mensuellement
• Taux de précision de la personnalisation: 87% sur la base des profils de santé individuels

Support client 24/7

Teladoc maintient une infrastructure complète de support client avec des capacités multilingues.

Canal de support	Temps de réponse moyen
Support téléphonique	2,5 minutes
Chat en ligne	45 secondes
Assistance par e-mail	4 heures

Engagement continu des patients via les applications mobiles

Les métriques d'engagement des applications mobiles démontrent des taux d'interaction utilisateur élevés.

• Utilisateurs mensuels de l'application active: 2,8 millions
• Durée moyenne de la session: 12,4 minutes
• Taux de rétention des utilisateurs: 68% après 6 mois

Canaux de communication sur les soins de santé sur mesure

Teladoc tire parti de plusieurs stratégies de communication pour l'engagement des patients.

Canal de communication	Pourcentage d'engagement
Rappels SMS	Taux d'interaction de 62%
Notifications par e-mail	Taux d'ouverture de 55%
Notifications push mobiles	Taux d'engagement de 48%

Teladoc Health, Inc. (TDOC) - Modèle d'entreprise: canaux

Applications mobiles

Teladoc propose des applications mobiles disponibles sur les plates-formes iOS et Android avec 4,4 millions de visites totales de soins virtuels au troisième trimestre 2023. L'application mobile prend en charge:

• Consultations de télésanté
• Gestion des ordonnances
• Accès aux dossiers médicaux

Plate-forme	Téléchargements d'applications	Cotes d'utilisation
ios	1,2 million	4.5/5
Androïde	1,8 million	4.3/5

Plates-formes Web

Plateforme Web de Teladoc traitée 12,5 millions de visites virtuelles en 2022, soutien:

• Consultations de bureau
• Sécuriser les portails des patients
• Intégration des dossiers de santé électronique

Programmes de santé des employeurs

Teladoc sert 40% des entreprises du Fortune 500 avec des solutions de soins de santé virtuels. Les mesures clés comprennent:

Type de programme	Employeurs participants	Portée annuelle
Bien-être des entreprises	12 000 employeurs	20 millions d'employés

Réseaux d'assurance

Teladoc collabore avec 100+ fournisseurs d'assurance maladie, couvrant:

• Plans d'assurance-maladie
• Réseaux d'assurance privés
• Programmes de soins de santé de l'État

Marketing direct aux consommateurs

Les dépenses de marketing en 2022 ont atteint 328 millions de dollars, en utilisant des canaux tels que:

• Publicité numérique
• Campagnes de médias sociaux
• Marketing par e-mail ciblé

Canal de marketing	Dépenses	Taux de conversion
Publicités numériques	185 millions de dollars	3.2%
Réseaux sociaux	87 millions de dollars	2.7%

Teladoc Health, Inc. (TDOC) - Modèle d'entreprise: segments de clients

Patients individuels à la recherche de soins de santé à distance

Au quatrième trimestre 2023, Teladoc Health a déclaré 76,5 millions de membres payés au total sur sa plate-forme. Les patients individuels représentent un segment important avec 7,2 millions de visites de soins virtuels en 2023.

Démographie du patient	Pourcentage
18-34 ans	42%
35 à 54 ans	38%
55 ans et plus	20%

Les employés des entreprises par le biais de prestations de santé au travail

Teladoc dessert 40% des entreprises du Fortune 500 ayant des avantages sociaux virtuels. En 2023, les clients d'entreprise représentaient 58% du nombre total de membres.

• Utilisation des soins virtuels annuels moyens moyens moyens: 0,4 visites
• Clients d'entreprise dans 175 industries
• Économies de coûts annuels moyens par employé: 672 $

Individus souffrant de problèmes de santé chroniques

La gestion des conditions chroniques représente 35% des interactions de soins virtuels de Teladoc.

Condition chronique	Pourcentage d'utilisateurs
Diabète	18%
Hypertension	22%
Problèmes de santé mentale	15%

Patients dans les zones rurales ou mal desservies

Teladoc offre une couverture dans 50 États et dessert 175 pays à l'international. Le segment des patients ruraux représente 27% des interactions totales de soins virtuels.

Consommateurs soucieux de leur santé

Les services de santé mentale et de bien-être représentent 22% des interactions totales de soins virtuels de Teladoc en 2023.

Service de bien-être	Pourcentage d'utilisation
Conseil en santé mentale	12%
Coaching de style de vie	6%
Consultations de soins préventifs	4%

Teladoc Health, Inc. (TDOC) - Modèle d'entreprise: Structure des coûts

Infrastructure et maintenance technologiques

En 2023, Teladoc Health a déclaré des frais totaux de technologie et de développement de 494,8 millions de dollars. Les coûts d'infrastructure cloud de l'entreprise et de maintenance des plateformes comprennent:

Catégorie de coûts	Dépenses annuelles
Services d'hébergement cloud	87,3 millions de dollars
Licence de logiciel	42,6 millions de dollars
Sécurité du réseau	35,2 millions de dollars

Rémunération professionnelle des soins de santé

Les dépenses professionnelles de la santé de Teladoc pour 2023 ont été structurées comme suit:

• Compensation totale du médecin: 276,5 millions de dollars
• Frais de consultation moyens: 48,75 $
• Réseau de cliniciens à temps partiel et à temps plein: 7 500 professionnels

Frais de recherche et de développement

Investissement en R&D pour l'exercice 2023:

Catégorie de dépenses de R&D	Montant
Dépenses totales de R&D	332,1 millions de dollars
Innovation de santé numérique	124,5 millions de dollars
Développement de la plate-forme de télésanté	97,6 millions de dollars

Marketing et acquisition de clients

Répartition des dépenses de marketing pour 2023:

• Total des dépenses de marketing: 391,2 millions de dollars
• Dépenses publicitaires numériques: 87,3 millions de dollars
• Coût d'acquisition du client: 124 $ par nouveau client

Conformité réglementaire et sécurité des données

Conformité et répartition des coûts de sécurité pour 2023:

Zone de conformité	Dépenses annuelles
Compliance HIPAA	45,6 millions de dollars
Infrastructure de protection des données	38,2 millions de dollars
Conseil juridique et réglementaire	22,7 millions de dollars

Teladoc Health, Inc. (TDOC) - Modèle d'entreprise: Strots de revenus

Services de soins virtuels basés sur l'abonnement

Teladoc Health génère des revenus grâce à plusieurs niveaux de service de soins virtuels basés sur un abonnement:

Niveau de service	Revenus annuels (2023)	Base d'abonné
Soins virtuels personnels	324,5 millions de dollars	3,2 millions d'abonnés
Soins virtuels familiaux	187,3 millions de dollars	1,8 million d'abonnés
Abonnement en santé mentale	216,7 millions de dollars	2,5 millions d'abonnés

Frais de consultation

Répartition des revenus par consultation:

• Frais de consultation moyenne: 75 $
• Revenu total par consultation en 2023: 412,6 millions de dollars
• Consultations moyennes par abonné: 2,3 par an

Les contrats d'entreprise avec les employeurs

Type de contrat	Valeur du contrat annuel	Nombre d'entreprises
Contrats de grandes entreprises	642,9 millions de dollars	1 200 entreprises
Contrats d'entreprise de taille moyenne	287,4 millions de dollars	3 500 entreprises

Remboursements d'assurance

Détails des revenus de remboursement de l'assurance:

• Revenus de remboursement total d'assurance: 521,3 millions de dollars en 2023
• Remboursement moyen par consultation: 89 $
• Nombre de partenariats d'assurance: 72

Offres supplémentaires de services de santé numérique

Service	Revenus annuels	Adoption des utilisateurs
Gestion des soins chroniques	276,8 millions de dollars	1,1 million d'utilisateurs
Services de santé comportementale	198,5 millions de dollars	750 000 utilisateurs
Consultations en soins spécialisés	163,2 millions de dollars	480 000 utilisateurs

Teladoc Health, Inc. (TDOC) - Canvas Business Model: Value Propositions

The Value Propositions for Teladoc Health, Inc. center on convenience, cost-effectiveness, and comprehensive, high-quality care delivery across its Integrated Care and BetterHelp segments as of late 2025.

Convenient, 24/7 access to care across 450+ subspecialties

You get immediate access to care, which is a core draw. Medical appointments are available 24/7 from any location within all 50 states, Washington DC, and Puerto Rico. For mental health needs, behavioral health professionals are available by appointment 7 days a week from 7:00 a.m. to 9:00 p.m. (Pacific time). While the exact total subspecialty count isn't explicitly stated as 450+, Teladoc Health is actively expanding its ecosystem, adding specialized partners in areas like digestive health, fertility, family building, and Centers of Excellence for complex care.

Reduced healthcare costs for clients

The financial value proposition is demonstrated through utilization and return on investment. For clients deploying multiple chronic condition programs, they are observing a 2x return on investment. Furthermore, removing cost barriers significantly drives engagement; for the Primary360 service, utilization is typically two to three times higher when clients set member copays at $0. The Integrated Care segment, which serves enterprise clients, generated $389.5 million in revenue in the third quarter of 2025, maintaining a strong adjusted EBITDA margin of 17.0%.

Integrated, whole-person care for multiple chronic conditions

Teladoc Health targets the 40% of U.S. adults who have two or more chronic conditions. The integrated approach yields measurable clinical improvements when mental health services are combined with chronic care management. Members experienced an average 0.5% additional A1c reduction, 9.6mmHg additional reduction in systolic blood pressure, and 1.8% additional weight loss. By the end of the third quarter of 2025, U.S. Integrated Care membership stood at 102.5 million, up 9% year-over-year, with chronic care enrollment reaching 1.17 million.

Virtual mental health services via the BetterHelp segment

The BetterHelp segment provides direct-to-consumer mental health services, though it has faced recent headwinds. In the third quarter of 2025, this segment generated $236.9 million in revenue, representing an 8% year-over-year decrease. The segment's adjusted EBITDA margin was a thin 1.6% for the same period. BetterHelp lost 5% of paying users during the second quarter of 2025. The strategy to improve value includes expanding insurance acceptance, which is now live in 7 states and D.C. Excluding revenue from insurance, BetterHelp generated over $150 million in total revenue in Q3 2025.

Clinical quality and seamless referral capabilities

Clinical quality is supported by connecting members to high-quality specialty providers through the Prism care platform. For high-cost claims, partners like Carrum Health connect members to top 10% providers across the country for surgery and cancer treatment using a value-based model. The platform empowers care teams to view member eligibility and seamlessly refer them to appropriate partner programs at the point of care.

Here's a quick look at the segment financial performance in Q3 2025:

Metric	Integrated Care Segment	BetterHelp Segment
Revenue (Q3 2025)	$389.5 million	$236.9 million
Year-over-Year Revenue Change	Up 2%	Down 8%
Adjusted EBITDA Margin (Q3 2025)	17.0%	1.6%

If onboarding takes 14+ days, churn risk rises, so seamless referral is defintely key for engagement.

Finance: draft 13-week cash view by Friday.

Teladoc Health, Inc. (TDOC) - Canvas Business Model: Customer Relationships

You're looking at how Teladoc Health, Inc. manages its relationships across its diverse user base, which spans from massive employers to individuals managing complex conditions. It's a mix of high-tech automation and dedicated human touch, which is key to retaining that massive membership base.

Dedicated account management for large enterprise clients (B2B)

For your large enterprise clients-the health plans, employers, and health systems-the relationship is definitely managed through dedicated account management. This structure is crucial for driving adoption and demonstrating return on investment (ROI) to the plan sponsors. Case studies showing tangible results are a core part of retaining these B2B customers. For instance, the Cylinder Health partnership, part of the connected care ecosystem, showcases a meaningful ROI with an average of 13% engagement for members accessing their digestive health support. This dedicated, consultative approach helps address the concern, noted by over 70% of large employers in a recent survey, about siloed care experiences.

Automated, self-service digital interactions via mobile app

The day-to-day interaction for the member is heavily automated and self-service, centered around the unified mobile app. This platform is where members get single sign-on access to various services. Teladoc Health, Inc. is focused on meeting modern consumer expectations for digital engagement; they are reaching over 5 million consumers weekly through paid media alone to drive initial use. Furthermore, when applying their journey-based marketing approach, they have seen results like more than a 5x lift in enrollment in just 90 days for some clients, showing the power of automated, personalized digital nudges.

Personalized care journeys and follow-up for chronic care

The personalization really shines in the chronic care offerings, which are built on the foundation of the acquisition of Livongo. These journeys are highly tailored. For example, a member newly diagnosed with diabetes receives not just monitoring but physician support for medication adjustments and mental health support. The scale here is significant; as of early 2025, Teladoc Health, Inc. had more than 93 million members under its Integrated Care umbrella. The effectiveness of these personalized, data-driven care teams is reflected in strong outcomes, such as a 66% decrease in high-risk patients reported in some chronic care programs. Retention in these intensive programs is also high, with a 90% member retention rate at one year being cited.

High-touch customer support for both members and providers

While the front-end is digital, the back-end support for both the member and the referring provider requires a high-touch element. This includes support for complex issues, medication fulfillment follow-up, and ensuring seamless referrals within the connected care network. The company is actively investing in its infrastructure, including upgrading its customer relationship management systems, which points to a strategic focus on improving the efficiency and quality of these support interactions. The Integrated Care segment revenue for the third quarter of 2025 stood at $389.5 million, showing the ongoing scale of the services requiring this support structure.

Here is a snapshot of some key relationship and scale metrics as of the latest reporting periods in 2025:

Metric Category	Specific Data Point	Value/Amount
Scale of Membership (Early 2025)	Total Members (Integrated Care)	More than 93 million
Chronic Care Performance	Member Retention Rate (One Year)	90%
Chronic Care Impact	Decrease in High-Risk Patients	66%
B2B Client Engagement Metric	Average Engagement in Partner Program (Cylinder Health)	13%
Digital Reach (Marketing)	Consumers Reached Weekly via Paid Media	Over 5 million
Latest Segment Revenue (Q3 2025)	Integrated Care Segment Revenue	$389.5 million
Latest Segment Profitability (Q3 2025)	Integrated Care Segment Adjusted EBITDA Margin	17.0%

The focus on data-driven journeys is supported by a commitment to infrastructure; the company reported costs related to upgrading its customer relationship management systems as part of its transformation initiatives.

• Enrollment lift observed for one client using journey-based marketing: More than 5x in 90 days.
• U.S. Integrated Care members projected by end of 2024: Between 93.5 million and 94.5 million.
• Integrated Care segment revenue growth (YoY Q3 2025): 2%.
• Digital marketing reach: Over 5 million consumers weekly.

Finance: draft 13-week cash view by Friday.

Teladoc Health, Inc. (TDOC) - Canvas Business Model: Channels

The Channels block for Teladoc Health, Inc. is defined by a dual approach, serving large enterprise clients through a dedicated sales structure and reaching consumers directly, particularly through the mental health platform.

Direct sales force to employers and health plans

The Integrated Care segment, which targets employers and health plans, relies on a direct sales force to secure and maintain large-scale contracts. This segment shows revenue growth, acting as the stabilizing pillar for the overall business as of late 2025.

For the first nine months of 2025, the Integrated Care segment generated revenue of $1,170.5 million, marking a 3% increase year-over-year. In the third quarter of 2025, this segment brought in $389.5 million, up 2% compared to the same period in 2024.

The reach into the employer and health plan market is substantial, with U.S. Integrated Care Members reported at 102.5 million as of March 31, 2025. However, the monetization per member in this channel shows some compression.

Metric	Q3 2025 Amount	Year-over-Year Change (Q3 2025 vs Q3 2024)
Integrated Care Segment Revenue	$389.5 million	Up 2%
Integrated Care Segment Adjusted EBITDA Margin	17.0%	Not specified
Average Monthly Revenue Per U.S. Integrated Care Member (Q1 2025)	$1.27	Down 8%

Teladoc Health mobile application and web portal

The primary interface for service delivery across both segments is the Teladoc Health mobile application and the corresponding web portal. This digital front door facilitates access to the core virtual care offerings.

While specific 2025 active user metrics for the general platform are not explicitly detailed, the company was noted as topping the telemedicine mobile app segment based on prior year performance, with 2024 annual revenue reaching $2.56 billion.

The platform supports a broad range of services, which are accessed through these digital channels:

• Same-day care for common conditions.
• Personalized weight loss and healthy living plans.
• Management and prevention for diabetes.
• Blood pressure management.
• Access to mental health services.

Integration into client (payer/employer) benefit portals

A key channel strategy involves embedding Teladoc Health services directly within the existing digital infrastructure of payers and employers. This is particularly relevant for the BetterHelp segment as it shifts toward an insurance-covered model.

By the second quarter of 2025, the company had expanded its covered population for insurance-backed mental health services to 115 million lives through new payer contracts. Furthermore, over 2,000 BetterHelp therapists had engaged in the credentialing process to accept insurance coverage by Q2 2025, indicating a focus on making the service accessible through existing benefit structures.

Direct-to-consumer online marketing (BetterHelp segment)

The BetterHelp segment operates predominantly through direct-to-consumer online marketing, though the strategy is evolving to incorporate insurance acceptance. This channel has faced revenue pressure in 2025.

For the nine months ended September 30, 2025, the BetterHelp segment revenue was $717.2 million, a 9% decrease year-over-year. In the third quarter of 2025 alone, revenue was $236.9 million, down 8% from the prior year's third quarter.

The profitability of this channel is significantly lower than the Integrated Care segment, with the BetterHelp segment Adjusted EBITDA margin reported at 1.6% for Q3 2025. The company's full-year 2025 guidance projected a revenue drop for BetterHelp between 6.8% and 9.2%.

BetterHelp Segment Metric	Nine Months Ended Sept 30, 2025	Third Quarter 2025
Revenue	$717.2 million	$236.9 million
Year-over-Year Revenue Change	Decreased 9%	Decreased 8%
Adjusted EBITDA Margin	Not specified	1.6%

Finance: draft 13-week cash view by Friday

Teladoc Health, Inc. (TDOC) - Canvas Business Model: Customer Segments

You're looking at the core groups Teladoc Health, Inc. serves to drive its business. This isn't just about selling a service; it's about embedding virtual care into the existing structures of major healthcare purchasers. The customer segments are quite distinct, spanning large institutional buyers to individual end-users, though the institutional side is the clear volume driver for the Integrated Care segment.

Health plans and insurance companies represent a massive base for the Integrated Care segment. These are the entities that contract with Teladoc Health, Inc. to offer virtual care as a benefit to their entire covered population. The scale here is significant, reflecting deep integration into the payer ecosystem.

For instance, by the first quarter of 2025, Teladoc Health, Inc. reported providing access to between 101.5 and 102.5 million U.S. members within its Integrated Care segment. More broadly, as of March 2025, the company stated that more than 93 million Americans had access to at least one Teladoc Health product or service via their health plan or employer. The company concluded 2024 with its strongest bookings in the employer channel since 2020.

The segment serving large self-insured employers seeking cost reduction is a critical component of the Integrated Care strategy. These employers directly bear the cost of their employees' healthcare, making cost-efficiency and improved outcomes a primary driver for adoption. The company has been focused on expanding its footprint here, adding TRICARE, the civilian health care program for the U.S. Armed Forces, retirees, and their dependents, to its Integrated Care membership in 2025. Furthermore, legislation in 2025 made permanent the policy allowing first-dollar coverage for virtual care under high-deductible health plans, which covers about 40% of commercially insured Americans, directly benefiting the employer segment by encouraging earlier intervention.

Hospitals and health systems needing virtual capacity form another key institutional segment. Teladoc Health, Inc. offers solutions that help these providers manage patient flow and capacity constraints. A specific example of this support is a new solution designed to help inpatient teams by allowing a single remote staff member to monitor more patients, which directly addresses increasing capacity needs. As of January 2025, the company reported having 10,000 total customers, which includes health systems.

Finally, individual consumers seeking mental health services are the primary customer for the BetterHelp business, which operates largely on a direct-to-consumer, cash-pay model, though this is evolving. This segment is characterized by a focus on convenience and rapid access to care.

Here's a quick look at the scale and performance metrics for the BetterHelp side of the business as of late 2025 reporting periods:

Metric	Value/Range	Reporting Period/Context
2024 Annual Revenue	$1.03 billion	2024 Full Year
Q2 2025 Revenue	$240.4 million	Q2 2025
Q1 2025 Revenue	$239.9 million	Q1 2025
Projected 2025 Revenue Decline (Year-over-Year)	8% to 9.2% decline	Narrowed guidance for the full year
2025 Insurance Revenue Expectation	$12 million to $14 million	2025 Guidance
Total Licensed Therapists	Over 34,000	As of early 2025
User Symptom Reduction (Anxiety/Depression)	72%	BetterHelp users
Therapist Matching Speed	95% in less than 48 hours

The acquisition of UpLift in April 2025 for $30 million (plus a $15 million earnout) brought in 1,500 mental health professionals and in-network relationships covering 100 million lives, which is a direct play to integrate insurance coverage into the consumer-facing BetterHelp model. The soft launch of insurance coverage in one state by late June 2025, with new contracts adding 15 million insured lives, signals a strategic shift away from pure cash-pay reliance.

You can see the dual nature of the customer base clearly in the segment performance, where Integrated Care revenue grew 4% in Q2 2025, while BetterHelp revenue declined 9% year-over-year in the same quarter.

The core customer segments are:

• Health Plans/Insurers: Covering 101.5 - 102.5 million U.S. members in Integrated Care as of Q1 2025.
• Self-Insured Employers: Driving solid results in 2025, with the strongest bookings since 2020 in 2024.
• Hospitals/Health Systems: One of 10,000 total customers as of early 2025.
• Individual Consumers (BetterHelp): A segment with over 34,000 clinicians, aiming for stability through insurance integration.

Finance: draft 13-week cash view by Friday.

Teladoc Health, Inc. (TDOC) - Canvas Business Model: Cost Structure

You're looking at the cost side of Teladoc Health, Inc.'s operations as of late 2025. This is where the money goes to keep the platform running and the care flowing. Honestly, the structure shows a heavy reliance on variable costs tied to service delivery, but significant fixed-like costs remain in technology and brand building.

Significant clinician compensation and network management costs form the largest component of the Cost of Revenue. While the exact dollar amount for clinician pay isn't broken out separately in the latest filings, it is the primary driver of the Cost of Revenue. For the first nine months of 2025, the total Cost of Revenue was reported as $763.4 million. This cost is directly tied to the volume of care delivered across both the Integrated Care and BetterHelp segments.

Technology development and platform maintenance expenses are critical for the Prism care delivery platform and general infrastructure. Looking at the first quarter of 2025, Technology and development costs totaled $69,958 thousand, down from $81,388 thousand in the first quarter of 2024. This shows a focus on managing these technology outlays year-over-year.

Sales and marketing costs reflect the ongoing effort to acquire and retain users, particularly for the BetterHelp segment, which is facing market headwinds. In the first quarter of 2025, Advertising and marketing expenses were $168,185 thousand, and Sales expenses were $48,693 thousand. The BetterHelp segment's adjusted EBITDA margin in the third quarter of 2025 was thin at just 1.6%, suggesting marketing spend has a high hurdle to clear for immediate profitability in that segment.

Non-cash charges related to past acquisitions and strategic shifts are also material. You definitely need to track these as they impact the GAAP net loss significantly. Amortization of intangibles, which represents the write-down of assets from prior deals, was $85.8 million in the third quarter of 2025. For the first nine months of 2025, this charge accumulated to $258.7 million.

Restructuring costs and goodwill impairment charges highlight specific, non-recurring financial events. The third quarter of 2025 included a non-cash goodwill impairment charge of $12.6 million, which was linked to the carrying value of the Integrated Care segment following the Telecare acquisition. Restructuring costs for the third quarter of 2025 were $2.0 million, primarily related to severance and office space reductions. For the first nine months of 2025, total restructuring costs reached $12.0 million.

Here's a quick look at some of the key cost line items from the first quarter of 2025 and the third quarter of 2025 GAAP charges:

Cost Category	Period	Amount (in millions USD)
Cost of Revenue (Total)	Nine Months Ended Sept 30, 2025	$763.4
Technology and Development	Three Months Ended March 31, 2025	$69.96
Advertising and Marketing	Three Months Ended March 31, 2025	$168.19
Sales Expense	Three Months Ended March 31, 2025	$48.69
Amortization of Intangible Assets	Three Months Ended Sept 30, 2025	$85.8
Amortization of Intangible Assets	Nine Months Ended Sept 30, 2025	$258.7
Goodwill Impairment Charge	Three Months Ended Sept 30, 2025	$12.6
Restructuring Costs	Three Months Ended Sept 30, 2025	$2.0

The cost structure also includes other significant, though less frequently detailed, expenses:

• General and administrative costs for Q1 2025 were $112,774 thousand.
• Stock-based compensation expense for Q3 2025 was $17.0 million pre-tax.
• For the first nine months of 2025, stock-based compensation expense totaled $64.5 million pre-tax.
• The average Teladoc Health salary in the US for 2025 is estimated at a median of $83,848 per year.

Finance: draft 13-week cash view by Friday.

Teladoc Health, Inc. (TDOC) - Canvas Business Model: Revenue Streams

Full-year 2025 projected revenue: $2.51 billion to $2.53 billion.

The core revenue generation for Teladoc Health, Inc. is split between recurring subscription revenue and transactional/service-based revenue streams, primarily driven by the Integrated Care segment.

For the third quarter of 2025, total revenue was $626.4 million.

The primary components of revenue generation as seen in the Q3 2025 results are detailed below:

Revenue Stream Category	Q3 2025 Amount	Year-over-Year Change (Q3)
Access fees (subscription-based)	$520.9 million	Decreased 6%
Other revenue (Includes visit fees, equipment sales, etc.)	$105.5 million (Calculated: $626.4M - $520.9M)	Implied growth from Q1/Q2 trends
Integrated Care Segment Revenue (Includes chronic care program fees)	$389.5 million	Increased 2%

Health management program fees, such as those for chronic care management, are embedded within the Integrated Care segment revenue, which was $389.5 million in Q3 2025. Revenue from equipment sales to hospital systems is included within the Other revenue category, which was approximately $105.5 million in Q3 2025.

Visit fees paid by individuals or their health plans vary significantly based on coverage:

• General Medical visit fee for self-pay members: $75 per visit or $89 per visit.
• Mental Health care visit fee for self-pay members: $119 per visit.
• Visit copay for members with insurance coverage: Can be as low as $0 per visit, or a fixed $10 copay for some plans.
• For certain Blue Cross NC members in 2025, telehealth services are available at no cost ($0).

The subscription-based Access fees are calculated on a per member per month basis, though the specific PMPM rate isn't explicitly stated in the latest filings, the total revenue for this stream was $520.9 million in Q3 2025.

Finance: draft 13-week cash view by Friday.