Teladoc Health, Inc. (TDOC): Modelo de negócios Canvas [Jan-2025 Atualizado]

No cenário em rápida evolução da Digital Healthcare, a Teladoc Health, Inc. (TDOC) permanece como uma plataforma revolucionária, transformando como os pacientes acessam os serviços médicos. Ao misturar perfeitamente a tecnologia de ponta com cuidados virtuais abrangentes, a Teladoc reimaginou a prestação de cuidados de saúde, oferecendo 24/7 Consultas médicas que quebram barreiras geográficas e de acessibilidade tradicionais. Esse modelo de negócios inovador não apenas fornece soluções convenientes de saúde, mas também aborda desafios críticos na prestação de serviços médicos modernos, tornando a assistência médica de qualidade mais acessível, eficiente e centrada no paciente do que nunca.

Teladoc Health, Inc. (TDOC) - Modelo de negócios: Parcerias -chave

Provedores de saúde e profissionais médicos

A partir de 2024, a Teladoc Health mantém parcerias com mais de 55.000 profissionais médicos licenciados em várias especialidades.

Especialidade	Número de provedores
Cuidados primários	22,500
Saúde mental	15,000
Cuidado especializado	17,500

Companhias de seguros e planos de saúde

A Teladoc colabora com 75 dos 100 principais provedores de seguros de saúde nos Estados Unidos.

• Rede Blue Cross Blue Shield
• UnitedHealthcare
• Aetna
• Cigna

Parceiros de integração de tecnologia e software

Parceiro	Foco de integração
Microsoft Azure	Infraestrutura em nuvem
Sistemas épicos	Registros eletrônicos de saúde
Cerner Corporation	Sistemas de TI em saúde

Empresas farmacêuticas

A Teladoc possui parcerias ativas com 12 principais empresas farmacêuticas para gerenciamento de medicamentos e serviços de prescrição.

• CVS Health
• Walgreens
• Scripts expressos
• Optumrx

Centros médicos acadêmicos e instituições de pesquisa

Instituição	Colaboração de pesquisa
Stanford Medical Center	Pesquisa de inovação de telessaúde
Clínica Mayo	Estratégias de saúde digital
Universidade Johns Hopkins	Gerenciamento de doenças crônicas

Teladoc Health, Inc. (TDOC) - Modelo de negócios: Atividades -chave

Desenvolvimento e manutenção de plataformas de telessaúde

A Teladoc Health investiu US $ 361,5 milhões em pesquisa e desenvolvimento em 2022. A empresa mantém várias plataformas de saúde digital que atendem a mais de 76 milhões de membros totais em todo o mundo.

Métrica da plataforma	2022 dados
Usuários totais da plataforma	76 milhões
Investimento em P&D	US $ 361,5 milhões
Países da plataforma	Mais de 30 países

Fornecendo consultas médicas virtuais

A Teladoc completou 18,5 milhões de visitas médicas virtuais em 2022, representando um modelo abrangente de prestação de serviços de telessaúde.

• Total de consultas virtuais: 18,5 milhões em 2022
• Duração média da consulta: 12-15 minutos
• Especialidades médicas cobertas: mais de 50 especialidades

Inovação e melhoria contínua de tecnologia

A Teladoc Health gerou US $ 2,4 bilhões em receita total para 2022, com investimentos significativos em infraestrutura tecnológica e soluções de saúde orientadas por IA.

Métrica de inovação	2022 dados
Receita total	US $ 2,4 bilhões
Patentes de tecnologia	125+ patentes ativas
Soluções de saúde da IA	12 plataformas ativas de AI

Análise de dados e monitoramento de saúde do paciente

A Teladoc processa mais de 500 milhões de pontos de dados anualmente para apoiar o monitoramento personalizado de assistência médica e intervenções preditivas de saúde.

• Pontos de dados anuais processados: mais de 500 milhões
• Capacidades de monitoramento em saúde em tempo real
• Ferramentas preditivas de avaliação de risco à saúde

Serviços de saúde mental e gerenciamento de condições crônicas

A Teladoc fornece serviços especializados de saúde mental, com 7,6 milhões de visitas de saúde comportamental realizadas em 2022.

Métrica de Saúde Mental	2022 dados
Visitas totais de saúde comportamental	7,6 milhões
Programas de gerenciamento de condições crônicas	Mais de 15 programas especializados
Especialistas em saúde mental	Mais de 5.000 profissionais licenciados

Teladoc Health, Inc. (TDOC) - Modelo de negócios: Recursos -chave

Infraestrutura de tecnologia de telemedicina avançada

A Teladoc Health mantém uma infraestrutura de tecnologia robusta com os seguintes componentes -chave:

Recurso de tecnologia	Especificação
Plataforma baseada em nuvem	99,99% de confiabilidade no tempo de atividade
Sistemas de consulta em vídeo seguros	Protocolos de criptografia compatíveis com HIPAA
Investimento de tecnologia anual	US $ 157,4 milhões em 2022

Grande rede de profissionais de saúde licenciados

A rede profissional da Teladoc inclui:

• 75.000 profissionais médicos licenciados
• Especialistas em mais de 450 subespecialidades médicas
• Cobertura global em mais de 30 países

Dados do paciente e sistemas de informação de saúde

Métrica de dados	Quantidade
Total de registros de pacientes	62,4 milhões a partir do quarto trimestre 2022
Processamento anual de dados	Mais de 15,5 milhões de visitas de cuidados virtuais
Investimento de segurança de dados	US $ 43,2 milhões em segurança cibernética (2022)

Plataformas de saúde digital e aplicativos móveis

• Downloads de aplicativos móveis: 4,2 milhões em 2022
• Suporte de plataforma para mais de 40 idiomas
• Compatibilidade entre plataformas (iOS, Android, Web)

Propriedade intelectual e algoritmos proprietários

Categoria IP	Detalhes
Total de patentes	87 patentes registradas
Despesas de P&D	US $ 264,7 milhões em 2022
Algoritmos de AI/Aprendizagem de Machine	12 algoritmos de diagnóstico proprietários

Teladoc Health, Inc. (TDOC) - Modelo de negócios: proposições de valor

Serviços de saúde convenientes e acessíveis

A Teladoc Health fornece serviços de atendimento virtual com 75% dos pacientes acessando consultas através de dispositivos móveis. A partir do quarto trimestre 2023, a plataforma suporta 55.000 médicos certificados pela placa em várias especialidades.

Métrica de serviço	2023 dados
Visitas virtuais totais	18,5 milhões de visitas
Tempo médio de consulta	12-15 minutos
Tempo médio de espera	10 minutos ou menos

Custos de saúde reduzidos para pacientes e prestadores

O modelo de atendimento virtual do Teladoc demonstra economia significativa de custos:

• Custo médio de consulta: US $ 75 em comparação com US $ 150 para visitas pessoais
• Economia estimada do sistema de saúde: US $ 1.500 por consulta virtual
• Redução de custos de saúde do empregador: até 20% anualmente

Consultas médicas rápidas em casa

A plataforma oferece acesso 24/7 com 95% da taxa de satisfação do paciente. Especialidades incluem:

Especialidade médica	Serviços disponíveis
Cuidados primários	Consultas médicas gerais
Saúde mental	Terapia e serviços psiquiátricos
Gerenciamento de doenças crônicas	Diabetes, monitoramento de hipertensão

Cuidados virtuais abrangentes em várias especialidades

A Teladoc abrange mais de 50 especialidades médicas com alcance global em 175 países. Suporte multilíngue disponível em 7 idiomas.

Monitoramento de saúde personalizado e contínuo

A plataforma de saúde digital se integra a:

• Dispositivos vestíveis: 2,5 milhões de usuários conectados
• Monitoramento de doenças crônicas: 40% de melhora nos resultados dos pacientes
• Recomendações de saúde personalizadas a IA

Métrica de monitoramento de saúde	2023 desempenho
Dispositivos médicos conectados	387.000 dispositivos ativos
Gerenciamento de cuidados crônicos	Segmento de receita de US $ 2,1 bilhões

Teladoc Health, Inc. (TDOC) - Modelo de Negócios: Relacionamentos do Cliente

Plataformas de autoatendimento digital

A partir do quarto trimestre de 2023, a Teladoc Health reportou 76,4 milhões de base de membros pagos no total. A plataforma digital suporta aproximadamente 7.000 visitas de atendimento virtual por dia em várias especialidades de saúde.

Recurso da plataforma	Métricas de engajamento do usuário
Downloads de aplicativos móveis	3,2 milhões de usuários ativos
Interações anuais de cuidados virtuais	15,4 milhões de visitas virtuais totais

Rastreamento e recomendações de saúde personalizados

A plataforma orientada pela AI da Teladoc gera informações de saúde personalizadas para usuários com programas de gerenciamento de condições crônicas.

• Os programas de gerenciamento de condições crônicas cobrem mais de 50 condições de saúde específicas
• Algoritmos de aprendizado de máquina analisam 1,2 milhão de dados de dados mensais
• Taxa de precisão de personalização: 87% com base em perfis de saúde individuais

Suporte ao cliente 24 horas por dia, 7 dias por semana

A Teladoc mantém uma infraestrutura abrangente de suporte ao cliente com recursos multilíngues.

Canal de suporte	Tempo médio de resposta
Suporte telefônico	2,5 minutos
Chat online	45 segundos
Suporte por e -mail	4 horas

O envolvimento contínuo do paciente por meio de aplicativos móveis

As métricas de engajamento de aplicativos móveis demonstram altas taxas de interação do usuário.

• Usuários mensais de aplicativos ativos: 2,8 milhões
• Duração média da sessão: 12,4 minutos
• Taxa de retenção de usuários: 68% após 6 meses

Canais de comunicação de saúde personalizados

O Teladoc aproveita várias estratégias de comunicação para o envolvimento do paciente.

Canal de comunicação	Porcentagem de engajamento
Lembretes de SMS	62% da taxa de interação do paciente
Notificações por e -mail	55% de taxa de abertura
Notificações por push móveis	Taxa de engajamento de 48%

Teladoc Health, Inc. (TDOC) - Modelo de Negócios: Canais

Aplicativos móveis

A Teladoc oferece aplicativos móveis disponíveis em plataformas iOS e Android com 4,4 milhões de visitas totais de atendimento virtual no terceiro trimestre de 2023. O aplicativo móvel suporta:

• Consultas de telessaúde
• Gerenciamento de prescrição
• Acesso ao registro médico

Plataforma	Downloads de aplicativos	Classificações de usuário
iOS	1,2 milhão	4.5/5
Android	1,8 milhão	4.3/5

Plataformas baseadas na Web

A plataforma da web do Teladoc processada 12,5 milhões de visitas virtuais em 2022, apoiando:

• Consultas de desktop
• Portais de pacientes seguros
• Integração eletrônica de registro de saúde

Programas de saúde do empregador

Teladoc serve 40% das empresas da Fortune 500 com soluções virtuais de saúde. As principais métricas incluem:

Tipo de programa	Empregadores participantes	Alcance anual
Bem -estar corporativo	12.000 empregadores	20 milhões de funcionários

Redes de provedores de seguros

Teladoc colabora com Mais de 100 provedores de seguro de saúde, cobrindo:

• Planos do Medicare
• Redes de seguros privados
• Programas estaduais de saúde

Marketing direto ao consumidor

Despesas de marketing em 2022 alcançadas US $ 328 milhões, utilizando canais como:

• Publicidade digital
• Campanhas de mídia social
• Marketing por e -mail direcionado

Canal de marketing	Gastos	Taxa de conversão
Anúncios digitais	US $ 185 milhões	3.2%
Mídia social	US $ 87 milhões	2.7%

Teladoc Health, Inc. (TDOC) - Modelo de negócios: segmentos de clientes

Pacientes individuais que buscam assistência médica remota

A partir do quarto trimestre de 2023, a Teladoc Health registrou 76,5 milhões de membros pagos totais em sua plataforma. Pacientes individuais representam um segmento significativo com 7,2 milhões de visitas de cuidados virtuais em 2023.

Demografia de pacientes	Percentagem
Idade 18-34	42%
Idade 35-54	38%
Idade 55 ou mais	20%

Funcionários corporativos através de benefícios para a saúde do local de trabalho

A Teladoc atende a 40% das empresas da Fortune 500 com benefícios de atendimento virtual. Em 2023, os clientes corporativos representavam 58% do total de membros.

• Utilização média anual de atendimento virtual por funcionário: 0,4 visitas
• Clientes corporativos em 175 indústrias
• Economia média anual de custos por funcionário: US $ 672

Indivíduos com condições crônicas de saúde

O gerenciamento de condições crônicas representa 35% das interações de cuidados virtuais da Teladoc.

Condição crônica	Porcentagem de usuários
Diabetes	18%
Hipertensão	22%
Condições de saúde mental	15%

Pacientes em áreas rurais ou carentes

A Teladoc oferece cobertura em 50 estados e atende a 175 países internacionalmente. O segmento rural de pacientes representa 27% das interações totais de cuidados virtuais.

Consumidores preocupados com a saúde

Os serviços de saúde mental e bem -estar representam 22% das interações totais de atendimento virtual da Teladoc em 2023.

Serviço de bem -estar	Porcentagem de uso
Aconselhamento em saúde mental	12%
Coaching de estilo de vida	6%
Consultas de cuidados preventivos	4%

Teladoc Health, Inc. (TDOC) - Modelo de negócios: estrutura de custos

Infraestrutura e manutenção de tecnologia

Em 2023, a Teladoc Health registrou despesas totais de tecnologia e desenvolvimento de US $ 494,8 milhões. A infraestrutura em nuvem da empresa e os custos de manutenção da plataforma incluem:

Categoria de custo	Despesa anual
Serviços de hospedagem em nuvem	US $ 87,3 milhões
Licenciamento de software	US $ 42,6 milhões
Segurança de rede	US $ 35,2 milhões

Compensação profissional de saúde

As despesas profissionais de saúde da Teladoc para 2023 foram estruturadas da seguinte forma:

• Compensação total do médico: US $ 276,5 milhões
• Taxa média por consulta: US $ 48,75
• Rede clínica de meio período e em tempo integral: 7.500 profissionais

Despesas de pesquisa e desenvolvimento

Investimento de P&D para o ano fiscal de 2023:

Categoria de despesa de P&D	Quantia
Gastos totais de P&D	US $ 332,1 milhões
Inovação da saúde digital	US $ 124,5 milhões
Desenvolvimento da plataforma de telessaúde	US $ 97,6 milhões

Marketing e aquisição de clientes

Redução de despesas de marketing para 2023:

• Total de despesas de marketing: US $ 391,2 milhões
• Gastes de publicidade digital: US $ 87,3 milhões
• Custo de aquisição de clientes: US $ 124 por novo cliente

Conformidade regulatória e segurança de dados

Alocação de custos de conformidade e segurança para 2023:

Área de conformidade	Despesa anual
Conformidade HIPAA	US $ 45,6 milhões
Infraestrutura de proteção de dados	US $ 38,2 milhões
Consultoria legal e regulatória	US $ 22,7 milhões

Teladoc Health, Inc. (TDOC) - Modelo de negócios: fluxos de receita

Serviços de atendimento virtual baseados em assinatura

A Teladoc Health gera receita através de várias camadas de serviço de atendimento virtual baseadas em assinatura:

Nível de serviço	Receita anual (2023)	Base de assinante
Cuidado virtual pessoal	US $ 324,5 milhões	3,2 milhões de assinantes
Cuidado virtual da família	US $ 187,3 milhões	1,8 milhão de assinantes
Assinatura de saúde mental	US $ 216,7 milhões	2,5 milhões de assinantes

Taxas por consulta

Recupela de receita por consulta:

• Taxa de consulta média: US $ 75
• Receita total por consulta em 2023: US $ 412,6 milhões
• Consultas médias por assinante: 2,3 por ano

Contratos corporativos com empregadores

Tipo de contrato	Valor anual do contrato	Número de empresas
Grandes contratos corporativos	US $ 642,9 milhões	1.200 empresas
Contratos corporativos de tamanho médio	US $ 287,4 milhões	3.500 empresas

Reembolsos de seguros

Detalhes da receita de reembolso de seguros:

• Receita total de reembolso de seguro: US $ 521,3 milhões em 2023
• Reembolso médio por consulta: US $ 89
• Número de parcerias de seguro: 72

Ofertas adicionais de serviço de saúde digital

Serviço	Receita anual	Adoção do usuário
Gerenciamento de cuidados crônicos	US $ 276,8 milhões	1,1 milhão de usuários
Serviços de Saúde Comportamental	US $ 198,5 milhões	750.000 usuários
Consultas de atendimento especializado	US $ 163,2 milhões	480.000 usuários

Teladoc Health, Inc. (TDOC) - Canvas Business Model: Value Propositions

The Value Propositions for Teladoc Health, Inc. center on convenience, cost-effectiveness, and comprehensive, high-quality care delivery across its Integrated Care and BetterHelp segments as of late 2025.

Convenient, 24/7 access to care across 450+ subspecialties

You get immediate access to care, which is a core draw. Medical appointments are available 24/7 from any location within all 50 states, Washington DC, and Puerto Rico. For mental health needs, behavioral health professionals are available by appointment 7 days a week from 7:00 a.m. to 9:00 p.m. (Pacific time). While the exact total subspecialty count isn't explicitly stated as 450+, Teladoc Health is actively expanding its ecosystem, adding specialized partners in areas like digestive health, fertility, family building, and Centers of Excellence for complex care.

Reduced healthcare costs for clients

The financial value proposition is demonstrated through utilization and return on investment. For clients deploying multiple chronic condition programs, they are observing a 2x return on investment. Furthermore, removing cost barriers significantly drives engagement; for the Primary360 service, utilization is typically two to three times higher when clients set member copays at $0. The Integrated Care segment, which serves enterprise clients, generated $389.5 million in revenue in the third quarter of 2025, maintaining a strong adjusted EBITDA margin of 17.0%.

Integrated, whole-person care for multiple chronic conditions

Teladoc Health targets the 40% of U.S. adults who have two or more chronic conditions. The integrated approach yields measurable clinical improvements when mental health services are combined with chronic care management. Members experienced an average 0.5% additional A1c reduction, 9.6mmHg additional reduction in systolic blood pressure, and 1.8% additional weight loss. By the end of the third quarter of 2025, U.S. Integrated Care membership stood at 102.5 million, up 9% year-over-year, with chronic care enrollment reaching 1.17 million.

Virtual mental health services via the BetterHelp segment

The BetterHelp segment provides direct-to-consumer mental health services, though it has faced recent headwinds. In the third quarter of 2025, this segment generated $236.9 million in revenue, representing an 8% year-over-year decrease. The segment's adjusted EBITDA margin was a thin 1.6% for the same period. BetterHelp lost 5% of paying users during the second quarter of 2025. The strategy to improve value includes expanding insurance acceptance, which is now live in 7 states and D.C. Excluding revenue from insurance, BetterHelp generated over $150 million in total revenue in Q3 2025.

Clinical quality and seamless referral capabilities

Clinical quality is supported by connecting members to high-quality specialty providers through the Prism care platform. For high-cost claims, partners like Carrum Health connect members to top 10% providers across the country for surgery and cancer treatment using a value-based model. The platform empowers care teams to view member eligibility and seamlessly refer them to appropriate partner programs at the point of care.

Here's a quick look at the segment financial performance in Q3 2025:

Metric	Integrated Care Segment	BetterHelp Segment
Revenue (Q3 2025)	$389.5 million	$236.9 million
Year-over-Year Revenue Change	Up 2%	Down 8%
Adjusted EBITDA Margin (Q3 2025)	17.0%	1.6%

If onboarding takes 14+ days, churn risk rises, so seamless referral is defintely key for engagement.

Finance: draft 13-week cash view by Friday.

Teladoc Health, Inc. (TDOC) - Canvas Business Model: Customer Relationships

You're looking at how Teladoc Health, Inc. manages its relationships across its diverse user base, which spans from massive employers to individuals managing complex conditions. It's a mix of high-tech automation and dedicated human touch, which is key to retaining that massive membership base.

Dedicated account management for large enterprise clients (B2B)

For your large enterprise clients-the health plans, employers, and health systems-the relationship is definitely managed through dedicated account management. This structure is crucial for driving adoption and demonstrating return on investment (ROI) to the plan sponsors. Case studies showing tangible results are a core part of retaining these B2B customers. For instance, the Cylinder Health partnership, part of the connected care ecosystem, showcases a meaningful ROI with an average of 13% engagement for members accessing their digestive health support. This dedicated, consultative approach helps address the concern, noted by over 70% of large employers in a recent survey, about siloed care experiences.

Automated, self-service digital interactions via mobile app

The day-to-day interaction for the member is heavily automated and self-service, centered around the unified mobile app. This platform is where members get single sign-on access to various services. Teladoc Health, Inc. is focused on meeting modern consumer expectations for digital engagement; they are reaching over 5 million consumers weekly through paid media alone to drive initial use. Furthermore, when applying their journey-based marketing approach, they have seen results like more than a 5x lift in enrollment in just 90 days for some clients, showing the power of automated, personalized digital nudges.

Personalized care journeys and follow-up for chronic care

The personalization really shines in the chronic care offerings, which are built on the foundation of the acquisition of Livongo. These journeys are highly tailored. For example, a member newly diagnosed with diabetes receives not just monitoring but physician support for medication adjustments and mental health support. The scale here is significant; as of early 2025, Teladoc Health, Inc. had more than 93 million members under its Integrated Care umbrella. The effectiveness of these personalized, data-driven care teams is reflected in strong outcomes, such as a 66% decrease in high-risk patients reported in some chronic care programs. Retention in these intensive programs is also high, with a 90% member retention rate at one year being cited.

High-touch customer support for both members and providers

While the front-end is digital, the back-end support for both the member and the referring provider requires a high-touch element. This includes support for complex issues, medication fulfillment follow-up, and ensuring seamless referrals within the connected care network. The company is actively investing in its infrastructure, including upgrading its customer relationship management systems, which points to a strategic focus on improving the efficiency and quality of these support interactions. The Integrated Care segment revenue for the third quarter of 2025 stood at $389.5 million, showing the ongoing scale of the services requiring this support structure.

Here is a snapshot of some key relationship and scale metrics as of the latest reporting periods in 2025:

Metric Category	Specific Data Point	Value/Amount
Scale of Membership (Early 2025)	Total Members (Integrated Care)	More than 93 million
Chronic Care Performance	Member Retention Rate (One Year)	90%
Chronic Care Impact	Decrease in High-Risk Patients	66%
B2B Client Engagement Metric	Average Engagement in Partner Program (Cylinder Health)	13%
Digital Reach (Marketing)	Consumers Reached Weekly via Paid Media	Over 5 million
Latest Segment Revenue (Q3 2025)	Integrated Care Segment Revenue	$389.5 million
Latest Segment Profitability (Q3 2025)	Integrated Care Segment Adjusted EBITDA Margin	17.0%

The focus on data-driven journeys is supported by a commitment to infrastructure; the company reported costs related to upgrading its customer relationship management systems as part of its transformation initiatives.

• Enrollment lift observed for one client using journey-based marketing: More than 5x in 90 days.
• U.S. Integrated Care members projected by end of 2024: Between 93.5 million and 94.5 million.
• Integrated Care segment revenue growth (YoY Q3 2025): 2%.
• Digital marketing reach: Over 5 million consumers weekly.

Finance: draft 13-week cash view by Friday.

Teladoc Health, Inc. (TDOC) - Canvas Business Model: Channels

The Channels block for Teladoc Health, Inc. is defined by a dual approach, serving large enterprise clients through a dedicated sales structure and reaching consumers directly, particularly through the mental health platform.

Direct sales force to employers and health plans

The Integrated Care segment, which targets employers and health plans, relies on a direct sales force to secure and maintain large-scale contracts. This segment shows revenue growth, acting as the stabilizing pillar for the overall business as of late 2025.

For the first nine months of 2025, the Integrated Care segment generated revenue of $1,170.5 million, marking a 3% increase year-over-year. In the third quarter of 2025, this segment brought in $389.5 million, up 2% compared to the same period in 2024.

The reach into the employer and health plan market is substantial, with U.S. Integrated Care Members reported at 102.5 million as of March 31, 2025. However, the monetization per member in this channel shows some compression.

Metric	Q3 2025 Amount	Year-over-Year Change (Q3 2025 vs Q3 2024)
Integrated Care Segment Revenue	$389.5 million	Up 2%
Integrated Care Segment Adjusted EBITDA Margin	17.0%	Not specified
Average Monthly Revenue Per U.S. Integrated Care Member (Q1 2025)	$1.27	Down 8%

Teladoc Health mobile application and web portal

The primary interface for service delivery across both segments is the Teladoc Health mobile application and the corresponding web portal. This digital front door facilitates access to the core virtual care offerings.

While specific 2025 active user metrics for the general platform are not explicitly detailed, the company was noted as topping the telemedicine mobile app segment based on prior year performance, with 2024 annual revenue reaching $2.56 billion.

The platform supports a broad range of services, which are accessed through these digital channels:

• Same-day care for common conditions.
• Personalized weight loss and healthy living plans.
• Management and prevention for diabetes.
• Blood pressure management.
• Access to mental health services.

Integration into client (payer/employer) benefit portals

A key channel strategy involves embedding Teladoc Health services directly within the existing digital infrastructure of payers and employers. This is particularly relevant for the BetterHelp segment as it shifts toward an insurance-covered model.

By the second quarter of 2025, the company had expanded its covered population for insurance-backed mental health services to 115 million lives through new payer contracts. Furthermore, over 2,000 BetterHelp therapists had engaged in the credentialing process to accept insurance coverage by Q2 2025, indicating a focus on making the service accessible through existing benefit structures.

Direct-to-consumer online marketing (BetterHelp segment)

The BetterHelp segment operates predominantly through direct-to-consumer online marketing, though the strategy is evolving to incorporate insurance acceptance. This channel has faced revenue pressure in 2025.

For the nine months ended September 30, 2025, the BetterHelp segment revenue was $717.2 million, a 9% decrease year-over-year. In the third quarter of 2025 alone, revenue was $236.9 million, down 8% from the prior year's third quarter.

The profitability of this channel is significantly lower than the Integrated Care segment, with the BetterHelp segment Adjusted EBITDA margin reported at 1.6% for Q3 2025. The company's full-year 2025 guidance projected a revenue drop for BetterHelp between 6.8% and 9.2%.

BetterHelp Segment Metric	Nine Months Ended Sept 30, 2025	Third Quarter 2025
Revenue	$717.2 million	$236.9 million
Year-over-Year Revenue Change	Decreased 9%	Decreased 8%
Adjusted EBITDA Margin	Not specified	1.6%

Finance: draft 13-week cash view by Friday

Teladoc Health, Inc. (TDOC) - Canvas Business Model: Customer Segments

You're looking at the core groups Teladoc Health, Inc. serves to drive its business. This isn't just about selling a service; it's about embedding virtual care into the existing structures of major healthcare purchasers. The customer segments are quite distinct, spanning large institutional buyers to individual end-users, though the institutional side is the clear volume driver for the Integrated Care segment.

Health plans and insurance companies represent a massive base for the Integrated Care segment. These are the entities that contract with Teladoc Health, Inc. to offer virtual care as a benefit to their entire covered population. The scale here is significant, reflecting deep integration into the payer ecosystem.

For instance, by the first quarter of 2025, Teladoc Health, Inc. reported providing access to between 101.5 and 102.5 million U.S. members within its Integrated Care segment. More broadly, as of March 2025, the company stated that more than 93 million Americans had access to at least one Teladoc Health product or service via their health plan or employer. The company concluded 2024 with its strongest bookings in the employer channel since 2020.

The segment serving large self-insured employers seeking cost reduction is a critical component of the Integrated Care strategy. These employers directly bear the cost of their employees' healthcare, making cost-efficiency and improved outcomes a primary driver for adoption. The company has been focused on expanding its footprint here, adding TRICARE, the civilian health care program for the U.S. Armed Forces, retirees, and their dependents, to its Integrated Care membership in 2025. Furthermore, legislation in 2025 made permanent the policy allowing first-dollar coverage for virtual care under high-deductible health plans, which covers about 40% of commercially insured Americans, directly benefiting the employer segment by encouraging earlier intervention.

Hospitals and health systems needing virtual capacity form another key institutional segment. Teladoc Health, Inc. offers solutions that help these providers manage patient flow and capacity constraints. A specific example of this support is a new solution designed to help inpatient teams by allowing a single remote staff member to monitor more patients, which directly addresses increasing capacity needs. As of January 2025, the company reported having 10,000 total customers, which includes health systems.

Finally, individual consumers seeking mental health services are the primary customer for the BetterHelp business, which operates largely on a direct-to-consumer, cash-pay model, though this is evolving. This segment is characterized by a focus on convenience and rapid access to care.

Here's a quick look at the scale and performance metrics for the BetterHelp side of the business as of late 2025 reporting periods:

Metric	Value/Range	Reporting Period/Context
2024 Annual Revenue	$1.03 billion	2024 Full Year
Q2 2025 Revenue	$240.4 million	Q2 2025
Q1 2025 Revenue	$239.9 million	Q1 2025
Projected 2025 Revenue Decline (Year-over-Year)	8% to 9.2% decline	Narrowed guidance for the full year
2025 Insurance Revenue Expectation	$12 million to $14 million	2025 Guidance
Total Licensed Therapists	Over 34,000	As of early 2025
User Symptom Reduction (Anxiety/Depression)	72%	BetterHelp users
Therapist Matching Speed	95% in less than 48 hours

The acquisition of UpLift in April 2025 for $30 million (plus a $15 million earnout) brought in 1,500 mental health professionals and in-network relationships covering 100 million lives, which is a direct play to integrate insurance coverage into the consumer-facing BetterHelp model. The soft launch of insurance coverage in one state by late June 2025, with new contracts adding 15 million insured lives, signals a strategic shift away from pure cash-pay reliance.

You can see the dual nature of the customer base clearly in the segment performance, where Integrated Care revenue grew 4% in Q2 2025, while BetterHelp revenue declined 9% year-over-year in the same quarter.

The core customer segments are:

• Health Plans/Insurers: Covering 101.5 - 102.5 million U.S. members in Integrated Care as of Q1 2025.
• Self-Insured Employers: Driving solid results in 2025, with the strongest bookings since 2020 in 2024.
• Hospitals/Health Systems: One of 10,000 total customers as of early 2025.
• Individual Consumers (BetterHelp): A segment with over 34,000 clinicians, aiming for stability through insurance integration.

Finance: draft 13-week cash view by Friday.

Teladoc Health, Inc. (TDOC) - Canvas Business Model: Cost Structure

You're looking at the cost side of Teladoc Health, Inc.'s operations as of late 2025. This is where the money goes to keep the platform running and the care flowing. Honestly, the structure shows a heavy reliance on variable costs tied to service delivery, but significant fixed-like costs remain in technology and brand building.

Significant clinician compensation and network management costs form the largest component of the Cost of Revenue. While the exact dollar amount for clinician pay isn't broken out separately in the latest filings, it is the primary driver of the Cost of Revenue. For the first nine months of 2025, the total Cost of Revenue was reported as $763.4 million. This cost is directly tied to the volume of care delivered across both the Integrated Care and BetterHelp segments.

Technology development and platform maintenance expenses are critical for the Prism care delivery platform and general infrastructure. Looking at the first quarter of 2025, Technology and development costs totaled $69,958 thousand, down from $81,388 thousand in the first quarter of 2024. This shows a focus on managing these technology outlays year-over-year.

Sales and marketing costs reflect the ongoing effort to acquire and retain users, particularly for the BetterHelp segment, which is facing market headwinds. In the first quarter of 2025, Advertising and marketing expenses were $168,185 thousand, and Sales expenses were $48,693 thousand. The BetterHelp segment's adjusted EBITDA margin in the third quarter of 2025 was thin at just 1.6%, suggesting marketing spend has a high hurdle to clear for immediate profitability in that segment.

Non-cash charges related to past acquisitions and strategic shifts are also material. You definitely need to track these as they impact the GAAP net loss significantly. Amortization of intangibles, which represents the write-down of assets from prior deals, was $85.8 million in the third quarter of 2025. For the first nine months of 2025, this charge accumulated to $258.7 million.

Restructuring costs and goodwill impairment charges highlight specific, non-recurring financial events. The third quarter of 2025 included a non-cash goodwill impairment charge of $12.6 million, which was linked to the carrying value of the Integrated Care segment following the Telecare acquisition. Restructuring costs for the third quarter of 2025 were $2.0 million, primarily related to severance and office space reductions. For the first nine months of 2025, total restructuring costs reached $12.0 million.

Here's a quick look at some of the key cost line items from the first quarter of 2025 and the third quarter of 2025 GAAP charges:

Cost Category	Period	Amount (in millions USD)
Cost of Revenue (Total)	Nine Months Ended Sept 30, 2025	$763.4
Technology and Development	Three Months Ended March 31, 2025	$69.96
Advertising and Marketing	Three Months Ended March 31, 2025	$168.19
Sales Expense	Three Months Ended March 31, 2025	$48.69
Amortization of Intangible Assets	Three Months Ended Sept 30, 2025	$85.8
Amortization of Intangible Assets	Nine Months Ended Sept 30, 2025	$258.7
Goodwill Impairment Charge	Three Months Ended Sept 30, 2025	$12.6
Restructuring Costs	Three Months Ended Sept 30, 2025	$2.0

The cost structure also includes other significant, though less frequently detailed, expenses:

• General and administrative costs for Q1 2025 were $112,774 thousand.
• Stock-based compensation expense for Q3 2025 was $17.0 million pre-tax.
• For the first nine months of 2025, stock-based compensation expense totaled $64.5 million pre-tax.
• The average Teladoc Health salary in the US for 2025 is estimated at a median of $83,848 per year.

Finance: draft 13-week cash view by Friday.

Teladoc Health, Inc. (TDOC) - Canvas Business Model: Revenue Streams

Full-year 2025 projected revenue: $2.51 billion to $2.53 billion.

The core revenue generation for Teladoc Health, Inc. is split between recurring subscription revenue and transactional/service-based revenue streams, primarily driven by the Integrated Care segment.

For the third quarter of 2025, total revenue was $626.4 million.

The primary components of revenue generation as seen in the Q3 2025 results are detailed below:

Revenue Stream Category	Q3 2025 Amount	Year-over-Year Change (Q3)
Access fees (subscription-based)	$520.9 million	Decreased 6%
Other revenue (Includes visit fees, equipment sales, etc.)	$105.5 million (Calculated: $626.4M - $520.9M)	Implied growth from Q1/Q2 trends
Integrated Care Segment Revenue (Includes chronic care program fees)	$389.5 million	Increased 2%

Health management program fees, such as those for chronic care management, are embedded within the Integrated Care segment revenue, which was $389.5 million in Q3 2025. Revenue from equipment sales to hospital systems is included within the Other revenue category, which was approximately $105.5 million in Q3 2025.

Visit fees paid by individuals or their health plans vary significantly based on coverage:

• General Medical visit fee for self-pay members: $75 per visit or $89 per visit.
• Mental Health care visit fee for self-pay members: $119 per visit.
• Visit copay for members with insurance coverage: Can be as low as $0 per visit, or a fixed $10 copay for some plans.
• For certain Blue Cross NC members in 2025, telehealth services are available at no cost ($0).

The subscription-based Access fees are calculated on a per member per month basis, though the specific PMPM rate isn't explicitly stated in the latest filings, the total revenue for this stream was $520.9 million in Q3 2025.

Finance: draft 13-week cash view by Friday.