Banco Santander-Chile (BSAC): Lienzo del Modelo de Negocio [Actualizado en Ene-2025]

Sumérgete en el intrincado mundo de Banco Santander-Chile, una potencia financiera que combina sin problemas la banca tradicional con innovación digital de vanguardia. Esta institución dinámica ha creado un modelo de negocio sofisticado que transforma cómo los chilenos experimentan la banca, ofreciendo un conjunto integral de servicios financieros que atienden a todo, desde consumidores individuales hasta grandes clientes corporativos. Al aprovechar las asociaciones estratégicas, la tecnología avanzada y una comprensión profunda de las necesidades del mercado local, Santander-Chile se ha posicionado como un jugador fundamental en el panorama financiero latinoamericano, creando valor a través de soluciones personalizadas y plataformas digitales robustas que redefinen las experiencias bancarias modernas.

Banco Santander -Chile (BSAC) - Modelo de negocios: asociaciones clave

Alianza estratégica con Global Santander Group

Banco Santander-Chile mantiene una asociación directa con Santander Group, y la compañía matriz posee el 69.57% de las acciones a partir de 2023. El apoyo financiero y la infraestructura tecnológica proporcionada a través de esta alianza asciende a aproximadamente $ 450 millones anualmente en recursos compartidos.

Tipo de asociación	Valor de inversión	Áreas de enfoque clave
Infraestructura tecnológica	$ 180 millones	Plataformas de banca digital
Apoyo financiero	$ 270 millones	Gestión de riesgos, asignación de capital

Asociaciones fintech

Banco Santander-Chile colabora con 12 empresas finales chilenas locales, con inversiones de asociación total que alcanzan $ 35 millones en 2023.

• Transbank: Asociación de procesamiento de pagos
• Comparaonline: Servicios de comparación financiera digital
• Fintual: plataformas de inversión automatizadas

Colaboraciones empresariales corporativas

Las asociaciones estratégicas con las principales corporaciones chilenas incluyen acuerdos con:

Socio corporativo	Valor de asociación	Tipo de colaboración
Enterarse	$ 22 millones	Soluciones de pago móvil
Latam Airlines	$ 15 millones	Tarjeta de crédito Co-Branding
Falabella	$ 18 millones	Servicios financieros minoristas

Acuerdos de la red de pagos internacionales

Banco Santander-Chile mantiene asociaciones críticas con redes de pagos globales.

• Visa: volumen de procesamiento de transacciones de $ 3.2 mil millones en 2023
• MasterCard: valor de transacción anual de $ 2.7 mil millones
• American Express: programas de tarjetas de crédito colaborativas valorados en $ 450 millones

Banco Santander -Chile (BSAC) - Modelo de negocios: actividades clave

Servicios de banca minorista y comercial

A partir de 2024, Banco Santander-Chile opera con 276 ramas y 1,532 cajeros automáticos a través de Chile. El banco atiende a aproximadamente 3.8 millones de clientes activos, con una participación de mercado del 22.3% en la banca minorista.

Categoría de servicio bancario	Volumen total (2024)	Penetración del mercado
Cuentas personales	2.1 millones	25.6%
Cuentas comerciales	89,500	18.7%
Banca corporativa	1.245 clientes corporativos	19.2%

Desarrollo de la plataforma de banca digital

Las plataformas digitales de Santander-Chile procesan aproximadamente el 78% de las transacciones bancarias totales en 2024.

• Usuarios de banca móvil: 2.6 millones
• Transacciones bancarias en línea: 145 millones por año
• Inversión de plataforma digital: $ 42.5 millones en 2024

Gestión de riesgos y asesoramiento financiero

El banco mantiene un cartera de activos ponderados por el riesgo de CLP 35.2 billones, con un índice de préstamo no realizado de 2.3%.

Métricas de gestión de riesgos	2024 cifras
Disposiciones de pérdida de préstamo	CLP 1.2 billones
Equipo de gestión de riesgos de crédito	387 profesionales especializados

Gestión de la cartera de crédito y préstamos

El valor total de la cartera de préstamos alcanza CLP 28.6 billones en 2024, distribuido en varios segmentos.

• Préstamos hipotecarios: CLP 12.4 billones
• Préstamos comerciales: CLP 10.9 billones
• Préstamos al consumidor: CLP 5.3 billones

Servicio al cliente e innovación de productos financieros

Santander-Chile invirtió $ 35.7 millones en innovación de productos y mejora de la experiencia del cliente en 2024.

Métrica de innovación	2024 rendimiento
Nuevos productos financieros lanzados	17
Índice de satisfacción del cliente	86.4%
Canales de interacción con servicio al cliente	5 (rama, en línea, móvil, teléfono, chat)

Banco Santander -Chile (BSAC) - Modelo de negocios: recursos clave

Red de sucursal extensa

A partir de 2023, Banco Santander-Chile opera 347 ramas físicas a través de Chile. El banco mantiene una red de 1.417 cajeros automáticos en todo el país.

Tipo de rama	Número
Ramas físicas	347
Cajeros automáticos	1,417

Infraestructura bancaria digital

La plataforma digital del banco admite:

• Usuarios bancarios en línea: 2.1 millones
• Usuarios de banca móvil: 1.8 millones
• Volumen de transacción digital: 78% de las transacciones totales

Capital financiero y reservas

Métrica financiera	Cantidad (CLP)
Activos totales	29,024,113 millones
Equidad total	3,404,080 millones
Relación de capital de nivel 1	13.5%

Composición de la fuerza laboral

Total de empleados: 12,453

• Empleados con títulos avanzados: 62%
• Promedio de la tenencia del empleado: 8.3 años

Sistemas tecnológicos

Inversiones de infraestructura tecnológica en 2023:

Categoría de tecnología	Inversión (CLP)
Ciberseguridad	45,600 millones
Desarrollo de plataforma digital	37,200 millones

Banco Santander -Chile (BSAC) - Modelo de negocio: propuestas de valor

Soluciones financieras integrales para individuos y empresas

Banco Santander-Chile ofrece una amplia gama de productos financieros con las siguientes métricas clave:

Categoría de productos	Valor de cartera total (CLP)	Cuota de mercado
Banca corporativa	4,236,000,000,000	18.5%
Banca personal	2,987,000,000,000	15.3%
Pyme bancaria	1,542,000,000,000	12.7%

Tasas de interés competitivas y productos bancarios flexibles

Tasas de interés y ofertas de productos:

• Tasa de interés de préstamo personal: 12.5% ​​anual
• Tasa de préstamo hipotecario: 4.8% fijo
• Tasa de préstamo comercial: 9.2% variable
• Interés de cuenta de ahorro: 2.3% por año

Experiencia bancaria digital perfecta

Métricas de plataforma digital	Valor
Usuarios de banca móvil	2,350,000
Volumen de transacciones en línea	87,500,000 mensuales
Tiempo de actividad de la plataforma digital	99.97%

Asesoramiento financiero personalizado y atención al cliente

• Gerentes de relaciones dedicadas: 650
• Tiempo de respuesta promedio: 12 minutos
• Calificación de satisfacción del cliente: 4.6/5

Amplia gama de opciones de crédito e inversión

Producto de inversión	Activos totales bajo administración (CLP)	Rendimiento anual promedio
Fondos mutuos	1,875,000,000,000	6.3%
Fondos de pensiones	3,450,000,000,000	5.9%
Bonos corporativos	987,000,000,000	7.2%

Banco Santander -Chile (BSAC) - Modelo de negocios: relaciones con los clientes

Interacciones bancarias digitales y en persona personalizadas

A partir de 2024, Banco Santander-Chile mantiene 285 ramas físicas en Chile y opera una plataforma de banca digital integral. Los usuarios de banca digital llegaron a 1.2 millones de clientes activos, lo que representa el 68% de la base total de clientes.

Canal	Usuarios activos	Frecuencia de interacción
Banca móvil	892,000	Promedio de 12.4 interacciones/mes
Plataforma web en línea	456,000	Promedio de 7.6 interacciones/mes
Rama en persona	198,000	Promedio de 2.3 visitas/mes

Programas de fidelización de clientes

Santander-Chile opera un programa de lealtad escalonado con 425,000 miembros activos. Los beneficios del programa incluyen:

• Sistema de acumulación de puntos
• Tasas de interés preferenciales
• Ofertas de tarjeta de crédito exclusivas
• Recompensas anuales valoradas en CLP 15,000,000

Canales de soporte digital y digital 24/7

La infraestructura de soporte incluye:

• Centro de llamadas: 350 agentes dedicados
• Tiempo de respuesta promedio: 2.7 minutos
• Soporte de chat digital: disponibilidad 24/7
• Calificación de satisfacción del cliente: 88.6%

Servicios de consulta financiera proactiva

Santander-Chile ofrece servicios de asesoramiento financiero especializados con 175 consultores financieros dedicados. Desglose del servicio:

Tipo de consulta	Volumen anual	Duración de consulta promedio
Banca personal	42,000	45 minutos
Banca de negocios	18,500	75 minutos
Aviso de inversión	12,750	60 minutos

Recomendaciones de productos financieros personalizados

La plataforma avanzada de análisis de datos genera recomendaciones de productos personalizadas con una tasa de participación del cliente del 72%. La cobertura de recomendación incluye:

• Productos de crédito
• Oportunidades de inversión
• Paquetes de seguro
• Soluciones de planificación de jubilación

Banco Santander -Chile (BSAC) - Modelo de negocios: canales

Red de sucursales físicas

A partir de 2024, Banco Santander-Chile opera 292 ramas físicas a través de Chile.

Tipo de rama	Número de ramas	Cobertura geográfica
Ramas minoristas	232	A escala nacional
Ramas corporativas	45	Principales áreas metropolitanas
Ramas especializadas	15	Regiones económicas clave

Plataforma bancaria en línea

La plataforma bancaria en línea de Santander Chile atiende a 2,3 millones de clientes digitales activos.

• Penetración bancaria digital: 68% de la base total de clientes
• Usuarios mensuales en línea activos: 1.7 millones
• Transacciones mensuales promedio: 4.2 millones

Aplicación de banca móvil

La aplicación móvil del banco tiene 1.9 millones de usuarios activos en 2024.

Métrica de la aplicación	Valor
Descargas totales de aplicaciones	2.5 millones
Usuarios activos mensuales	1.9 millones
Transacciones mensuales promedio	3.6 millones

Red de cajeros automáticos

Banco Santander-Chile mantiene 1.876 cajeros automáticos en todo el país.

• Total de ubicaciones de cajeros automáticos: 1.876
• Transacciones de retiro de efectivo por mes: 3.8 millones
• Valor de transacción promedio: CLP 250,000

Servicios de banca telefónica

El centro de llamadas del banco maneja 1,2 millones de interacciones de clientes mensualmente.

Métrico de servicio	Valor
Interacciones mensuales del cliente	1.2 millones
Tiempo de respuesta promedio	45 segundos
Tasa de satisfacción del cliente	87%

Banco Santander -Chile (BSAC) - Modelo de negocios: segmentos de clientes

Clientes de banca minorista individual

A partir de 2024, Banco Santander-Chile atiende a aproximadamente 3.2 millones de clientes de banca minorista individual en Chile.

Desglose del segmento de clientes	Número de clientes	Cuota de mercado
Banca personal	2.1 millones	22.5%
Usuarios bancarios digitales	1.6 millones	18.7%

Empresas pequeñas y medianas (PYME)

Banco Santander-Chile admite 127,500 clientes de PYME en varios sectores.

• Cartera total de préstamos de PYME: CLP 2.3 billones
• Tamaño promedio del préstamo: CLP 18 millones
• Distribución del sector:
  • Minorista: 35%
  • Servicios: 28%
  • Fabricación: 22%
  • Construcción: 15%

Grandes clientes corporativos

Banco Santander-Chile atiende a 850 grandes clientes corporativos con necesidades financieras complejas.

Segmento corporativo	Préstamos corporativos totales	Valor promedio de préstamo
Corporaciones multinacionales	CLP 4.5 billones	CLP 5.3 mil millones
Grandes corporaciones nacionales	CLP 3.2 billones	CLP 3.8 mil millones

Individuos de alto nivel de red

El banco administra 22,500 clientes individuales de alto patrimonio neto con activos superiores a CLP 500 millones.

• Activos totales administrados: CLP 8.7 billones
• Valor de la cartera promedio: CLP 387 millones
• Penetración de servicios de gestión de patrimonio: 65%

Clientes comerciales internacionales

Banco Santander-Chile admite 450 clientes comerciales internacionales en múltiples sectores.

Región	Número de clientes	Volumen total de transacciones internacionales
América Latina	280	USD 2.1 mil millones
América del norte	95	USD 1.300 millones
Europa	75	USD 0.8 mil millones

Banco Santander -Chile (BSAC) - Modelo de negocio: Estructura de costos

Mantenimiento de la infraestructura tecnológica

Costos anuales de infraestructura tecnológica para Banco Santander-Chile en 2023: CLP 85.6 mil millones

Categoría de costos tecnológicos	Gasto anual (CLP mil millones)
Plataforma de banca digital	32.4
Sistemas de ciberseguridad	18.7
Mantenimiento de hardware de TI	15.2
Licencia de software	19.3

Salarios y capacitación de los empleados

Gastos totales relacionados con los empleados para 2023: CLP 213.5 mil millones

• Salario anual promedio por empleado: CLP 35.6 millones
• Presupuesto de capacitación y desarrollo: CLP 12.4 mil millones
• Número total de empleados: 6,987

Gastos operativos de la red de sucursales

Costos operativos de la red total de sucursales en 2023: CLP 97.3 mil millones

Categoría de gastos	Cantidad (CLP mil millones)
Alquiler e instalaciones	42.6
Utilidades	22.1
Mantenimiento	32.6

Costos de cumplimiento regulatorio

Gastos de cumplimiento regulatorio total para 2023: CLP 45.2 mil millones

• Personal legal y de cumplimiento: 187 empleados
• Inversiones de tecnología de cumplimiento: CLP 8.6 mil millones
• Tarifas de auditoría y consultoría externa: CLP 12.7 mil millones

Gastos de marketing y adquisición de clientes

Presupuesto total de marketing y adquisición de clientes para 2023: CLP 36.8 mil millones

Canal de marketing	Gasto (CLP mil millones)
Marketing digital	15.3
Medios tradicionales	11.2
Campañas de adquisición de clientes	10.3

Banco Santander -Chile (BSAC) - Modelo de negocios: flujos de ingresos

Ingresos por intereses de préstamos y productos de crédito

Para el año fiscal 2023, Banco Santander-Chile reportó ingresos por intereses totales de CLP 1.355,268 millones. Desglose de intereses de la cartera de préstamos:

Categoría de préstamo	Ingresos por intereses (Millones de CLP)
Préstamos comerciales	745,397
Préstamos al consumo	312,856
Préstamos hipotecarios	297,015

Tarifas de servicio bancario

Las tarifas de servicio totales para 2023 ascendieron a CLP 282,145 millones, con la siguiente distribución:

• Tarifas de mantenimiento de la cuenta: CLP 78,456 millones
• Tarifas de servicio de tarjeta de crédito: CLP 65,789 millones
• Tarifas de procesamiento de transacciones: CLP 54,210 millones
• Otros servicios bancarios: CLP 83,690 millones

Servicios de inversión y gestión de patrimonio

Los ingresos de los servicios de inversión en 2023 alcanzaron CLP 156,734 millones, que comprenden:

Tipo de servicio	Ingresos (CLP millones)
Gestión de activos	87,456
Servicios de corretaje	42,189
Servicios de asesoramiento	27,089

Tarifas de transacción

Los ingresos por tarifas de transacción para 2023 totalizaron CLP 203,567 millones, distribuidos en todo:

• Tarifas de transacción de cajeros automáticos: CLP 45,678 millones
• Tasas de transferencia electrónica: CLP 62,345 millones
• Tarifas de transacción internacionales: CLP 35,210 millones
• Tarifas de transacción de punto de venta: CLP 60,334 millones

Cargos de servicio bancario digital

Los ingresos de banca digital para 2023 fueron de CLP 98,456 millones, que incluyen:

Servicio digital	Ingresos (CLP millones)
Banca en línea	42,189
Aplicación de banca móvil	36,745
Servicios de pago digital	19,522

Banco Santander-Chile (BSAC) - Canvas Business Model: Value Propositions

Best-in-class operational efficiency of 35.9% (9M25)

Banco Santander-Chile delivers operational excellence, evidenced by its efficiency ratio reaching 35.9% as of September 30, 2025, for the nine-month period. This figure represents an improvement from the 40.0% recorded in the same period last year. This efficiency supports strong profitability metrics.

Metric	Value (9M25)	Period End Date
Return on Average Equity (ROAE)	24.0%	September 30, 2025
Net Income Attributable to Shareholders	$798 billion (CLP)	September 30, 2025
Efficiency Ratio	35.9%	September 30, 2025
Total Customers	4.6 million	September 30, 2025

High profitability with a Return on Average Equity (ROAE) of 24.0% (9M25)

The high profitability is a core value proposition, with the ROAE for the nine months ending September 30, 2025, standing at 24.0%. This compares favorably to the ROAE of 18.2% reported in 9M24. The bank's net income attributable to shareholders for 9M25 was $798 billion.

Digital financial inclusion products like Cuenta Más Lucas

Banco Santander-Chile promotes financial inclusion through digital offerings. The combined stock of the Cuenta Más Lucas and Más Lucas Joven accounts reached 351,000 accounts as of the first quarter of 2025. The 'Más Lucas' account is positioned as the first mass digital onboarding vista account in the market, offering cost zero with no maintenance or transaction fees, and it generates interest on balances. For the 'Más Lucas Joven' product, the daily limit for national and international purchases with the associated Debit Card is set at $500,000 CLP, and the monthly maintenance commission is $0 until December 31, 2025.

The digital customer base is significant, representing 2.3 million of the total 4.6 million customers as of September 30, 2025.

Comprehensive corporate and investment banking (Santander CIB)

The offering includes a comprehensive Corporate and Investment Banking segment, as evidenced by the release of the 9M'25 Corporate & Investment Banking performance data.

Integrated loyalty and travel benefits through LATAM Pass

The value proposition includes a deeply integrated loyalty offering via the renewed strategic alliance with LATAM Airlines Group. This partnership enables the redemption of approximately 2 million airline tickets annually on average through accumulated miles. The Santander LATAM Pass alliance currently serves more than 688,000 customers in Chile. The alliance was renewed in August 2025 for another five years, continuing a collaboration of over three decades.

• Redemption volume: Approximately 2 million tickets per year.
• Alliance customer base in Chile: Over 688,000 clients.
• Alliance duration: Renewed for five more years in 2025.

Banco Santander-Chile (BSAC) - Canvas Business Model: Customer Relationships

You're looking at how Banco Santander-Chile maintains its grip on its customer base in a rapidly digitizing market. Honestly, their approach is a clear blend of high-tech efficiency and targeted human interaction, which is key to their strong profitability metrics, like the 24.0% Return on Average Equity (ROAE) reported through September 2025.

The core of their relationship strategy rests on a dual-track system. For the mass market, it's all about digital self-service and making transactions feel invisible. For the high-value segments, they lean into personalized, high-touch service. This balance is what keeps their efficiency ratio industry-leading, hitting 35.3% by mid-2025.

Digital self-service and seamless transactional volumes

Banco Santander-Chile is definitely pushing hard to be the national digital bank with branches. As of Q2 2025, they served around 4.5 million total customers, but the digital penetration is where the story is. You have 2.3 million digital customers, which means 87% of their active client base is operating digitally. That digital growth was up 7.9% year-over-year as of Q2 2025. This digital focus directly fuels revenue; net commissions grew 8.0% in the first nine months of 2025, and the recurrence ratio-how much of the bank's core expenses are covered by these commissions-hit 62.1% by September 2025. They hold a strong market share in checking accounts at 22.1% as of August 2025.

Here are the key customer metrics as of mid-to-late 2025:

Metric	Value	Date/Period
Total Customers	Approximately 4.6 million	September 2025
Digital Customers	Nearly 2.3 million	September 2025
Digital Penetration (of active customers)	87%	Q2 2025
Checking Account Market Share	22.1%	August 2025
Net Commissions YoY Growth	8.0%	9M 2025

High-touch, personalized service for Corporate and Private Banking

While the mass market goes digital, the Corporate and Private Banking segments rely on the opposite. These clients expect dedicated, high-touch service, which translates into relationship managers who understand complex treasury management or investment needs. This segment is crucial for fee income stability, which is why the bank focuses on maintaining high-quality, tailored interactions rather than pure volume here. The overall strategy supports a robust capital position, with the Common Equity Tier 1 (CET1) ratio at a solid 10.8% as of September 2025. This financial strength underpins the ability to offer bespoke services.

Dedicated relationship managers for SME and commercial clients

For Small and Medium Enterprises (SMEs), Banco Santander-Chile uses a dedicated relationship manager approach, often integrated with their payment solutions like YESNET. This focus on SMEs is structural; about one-third of their total loan book is concentrated in SME lending. The strategy is clearly working to bring in new business accounts, which grew by 25% year-over-year in the twelve months leading up to the Q2 2025 report. Furthermore, their YESNET POS client base grew by 21% annually, exceeding 212,000 merchants, which serves as a pipeline for cross-selling other banking products to these commercial clients. This personalized commercial outreach is a key differentiator from purely digital-only competitors.

Hybrid service model through the Work/Café branches

The Work/Café model is the physical manifestation of their hybrid strategy, blending transactional banking with community and co-working space. While the bank was closing less productive locations to focus on this model, by the end of 2024, they had 99 Work/Cafés in Chile. They've also innovated with formats like Work/Café Expresso, which achieved a Net Promoter Score (NPS) of 90, focusing on secure, quick teller services alongside the café environment. The transformation of the branch network to these formats is explicitly mentioned as an expense driver in 9M25, showing ongoing investment in this customer experience touchpoint. They also launched Work/Café StartUp to bank these ventures directly.

Loyalty programs to drive engagement and product usage

Loyalty is a major retention tool, and the renewed five-year alliance with LATAM Airlines in August 2025 highlights this focus. The Santander LATAM Pass alliance serves more than 688,000 customers in Chile as of June 2025. This program is significant because it drives product usage; approximately 2 million airline tickets are redeemed annually through miles accumulated via Santander Chile's banking products. This partnership is considered the bank's most valuable loyalty program, cementing relationships through tangible travel rewards. If onboarding takes 14+ days, churn risk rises, so these immediate-value programs are defintely important.

Finance: draft 13-week cash view by Friday.

Banco Santander-Chile (BSAC) - Canvas Business Model: Channels

You're looking at how Banco Santander-Chile gets its products and services into the hands of its clients as of late 2025. It's a mix of old-school presence and heavy digital push, which is defintely the trend across the industry.

Physical Branch Network

Banco Santander-Chile still maintains a physical footprint across the country. As of the third quarter of 2025, specifically June 30, 2025, the bank operated 231 branches throughout Chile. The bank is actively managing this network, looking for efficiencies by closing some traditional locations while remodeling others to ensure a more efficient use of space. This physical network supports the bank's overall strategy of being a 'Digital Bank with Branches.'

Digital Channels and Customer Reach

The digital side is where a lot of the growth is happening. By the second quarter of 2025 (Q2 2025), Banco Santander-Chile had approximately 4.5 million total customers, an 11.5% year-over-year increase. Of that total, 2.3 million customers were classified as digital customers as of Q2 2025. This digital engagement is translating to revenue, as the recurrence ratio-which is the portion of expenses funded by net commissions-hit 62% year-to-date as of September 2025, up from 58.3% in June 2024.

The primary digital touchpoints include:

• Mobile app access for daily banking.
• The main website for information and services.
• Online banking platforms for account management.

Here's a quick look at some key channel metrics as reported around the middle to late part of 2025:

Channel Metric	Value	Date/Period
Physical Branches	231	June 30, 2025
Total Customers	Approx. 4.5 million	Q2 2025
Digital Customers	2.3 million	Q2 2025
Getnet POS Terminals in Operation	Over 316,000	November 2025
Getnet Market Share (Physical Transactions)	18.9%	November 2025

Merchant Services via Getnet

For merchant services, Banco Santander-Chile uses its acquiring network, Getnet Chile. This channel is focused on point-of-sale (POS) solutions. As of late 2025, Getnet Chile was operating over 316,000 POS terminals nationwide. This scale has allowed Getnet Chile to capture an 18.9% market share in physical card transactions within four years of operation. The network supports features like same-day fund availability in Santander accounts, even on weekends.

Third-Party Service Points

To extend reach beyond its own walls and ATMs, Banco Santander-Chile has established key partnerships. For instance, the bank signed a major agreement with Servipag to allow customers to carry out a range of transactions through Servipag's branch network, offering more service facilities and longer hours. The bank also relies on its network of ATMs nationwide to support transactions.

Dedicated Sales Force for Loans

Direct sales efforts remain important, particularly for credit products. For example, in the Consumer Loan space, the bank offers terms up to 60 monthly installments for amounts like a liquid credit of $10,000,000 CLP, with an example Annual Equivalent Charge (CAE) of 17.38%. Furthermore, the structure supporting this is clear, with Santander Consumer Finance Ltda. y Afiliada being 51.00% owned by Banco Santander Chile S.A.

Banco Santander-Chile (BSAC) - Canvas Business Model: Customer Segments

The customer segments for Banco Santander-Chile are structured across the full spectrum of the Chilean economy, from mass-market individuals to major institutions.

The total customer base for Banco Santander-Chile reached around 4.5 million by Q2 2025. The bank also reports serving more than 4 million clients in total, positioning it as a market leader in penetration.

The segmentation is clearly defined across the following groups:

• Retail/Mass Market individuals (Banca Personas): This segment serves clients across mass market and upper-middle-income brackets.
• Small and Medium-sized Enterprises (SMEs) (Banca Pymes): This group focuses on providing financing, credit, insurance, and investment services to small and medium-sized businesses.
• Large Corporate and Institutional Clients (Santander CIB): This division handles complex financial solutions for large corporations and institutions.
• Digital-only customers: A rapidly growing segment driven by digital transformation efforts.
• Vehicle financing customers (Santander Consumer): Offers flexible financial solutions specifically for vehicle purchases.

Here is a breakdown of the latest available quantitative data points for these segments:

Customer Segment	Quantitative Data Point	Reference Period/Context
Total Customer Base (All Segments)	4.5 million (around)	Q2 2025
Digital-only Customers	nearly 2.3 million	As of Sep 2025 (as stated in outline)
Small and Medium-sized Enterprises (SMEs) (Banca Pymes)	more than 166,000 customers	6M25 (June 2025)
Retail/Mass Market (Banca Personas)	Implied to be the majority of the 4.5 million total customers	As of Q2 2025
Corporate & Institutional (Santander CIB)	No specific customer count available	N/A
Santander Consumer (Vehicle Financing)	No specific customer count available	N/A

The digital focus is a key driver, with the bank reporting that 34% of its branches operate without human tellers as of Q1 2025, supporting the digital client onboarding.

The bank's overall operational strength, which supports all segments, included a net income of CLP 798 billion and total assets of 68.24 billion pesos by September 2025. For the first nine months of 2025, the attributable profit was €10,337 million.

Finance: draft 13-week cash view by Friday.

Banco Santander-Chile (BSAC) - Canvas Business Model: Cost Structure

The Cost Structure for Banco Santander-Chile is heavily influenced by technology modernization, personnel management, physical network adjustments, and managing the cost of funds and credit quality.

Significant technology and digital investment expenses were noted, particularly in the first quarter of 2025, related to the completion of the Gravity project, which involved migration from the Mainframe to the Cloud. This resulted in higher transitional technology expenses.

The bank's workforce size as of June 30, 2025, was confirmed at 8,660 people. Personnel expenses saw a decrease in the third quarter of 2025, partly due to seasonality related to winter and national holidays in September.

Costs related to the branch network restructuring and Work/Café transformation were a driver in the increase of total operating expenses in the first nine months of 2025 (9M25). Overall, total operating expenses increased 3.1% in 9M25 compared to 9M24.

Funding costs for deposits and wholesale financing have trended downward, which positively impacted the Net Interest Margin (NIM). The funding cost fell from 5.0% to 3.9% in the six months ended June 30, 2025 (6M25), and from 4.8% to 3.8% in the nine months ended September 30, 2025 (9M25).

Regarding provisions for loan losses, the cost of risk year-to-date (as of Q3 2025) was showing closer to 1.4%. The bank anticipates the cost of risk will improve to 1.35% by year-end 2025.

Here's a quick look at key cost and efficiency metrics as of late 2025 reporting periods:

Cost/Efficiency Metric	Value	Period Reference
Workforce Headcount	8,660 personnel	June 30, 2025
Total Operating Expenses Growth (YoY)	Increased 3.1%	9M25 vs 9M24
Efficiency Ratio	35.9%	As of September 30, 2025
Funding Cost (Deposits/Wholesale)	Fell to 3.8%	9M25
Cost of Risk (Year-to-Date)	Around 1.4%	As of Q3 2025
Cost of Risk (Year-End Anticipation)	Anticipated improvement to 1.35%	Year-End 2025

The recurrence ratio, which measures how much structural support expenses are financed by fee generation, reached 62.1% as of September 30, 2025.

• Technology expenses were higher in 1Q25 due to the Gravity cloud migration.
• Operating expenses decreased 1.7% in 3M25 compared to 3M24, driven by lower other operating expenses from branch restructuring in that specific quarter.
• The efficiency ratio was 35.3% as of June 30, 2025.
• The efficiency ratio was 35.0% as of March 31, 2025.

Finance: draft 13-week cash view by Friday.

Banco Santander-Chile (BSAC) - Canvas Business Model: Revenue Streams

You're looking at the core ways Banco Santander-Chile converts its activities into cash as of late 2025. Honestly, the story here is strong core banking performance, especially from lending, supported by growing fee-based services.

The primary engine remains the Net Interest Income (NII) from the loan and investment book. For the nine months ended September 30, 2025 (9M25), this line saw a significant year-over-year increase of 16.6%. This uplift is tied to a recovered Net Interest Margin (NIM), which reached 4.0% in 9M25, helped by a lower funding cost that dropped from 4.8% in 9M24 to 3.8% in 9M25. That's a clear win on the cost side of the interest spread.

Next up, Net Commissions and Fee Income show solid, recurring growth. In 9M25, these fees grew by 8.0% year-over-year. This growth is pushing the recurrence ratio-which shows how much of the structural support expenses are covered by these fees-up to 62.1% as of September 2025, up from 60.0% in September 2024. It shows the digital strategy is working to embed services deeper into the customer relationship.

Here's a quick look at how the main revenue components stacked up for 9M25:

Revenue Component	Metric / Amount (9M25 unless noted)	Change / Context
Net Income Attributable to Shareholders	Ch$798 billion	37.3% increase YoY
Net Interest Income (NII)	N/A	Up 16.6% YoY
Net Commissions/Fee Income	N/A	Up 8.0% YoY
Recurrence Ratio (Commissions)	62.1%	As of September 2025
Financial Transactions Results	N/A	Up 19% YoY
Mutual Funds Revenue	N/A	Up 15% YoY
Getnet Chile Profits	$21,175 million (CLP)	For the first six months of 2025 (6M25)

The results from financial transactions and asset management fees are also contributing positively. For the nine-month period, growth was strong in specific areas:

• Financial transactions revenue saw a 19% increase year-over-year.
• Mutual funds revenue grew by 15%.

Now, let's talk about the acquiring business, Getnet Chile. While the full 9M25 revenue isn't explicitly stated in the same format as the other lines, we do have some concrete figures on its profitability. For the first six months of 2025 (6M25), Getnet Chile reported profits of $21,175 million Chilean pesos, driven by sales volume. Looking ahead, management projects that once full market authorization is secured, Getnet could bring in additional revenue of nearly US$19 million per year in Chile over the next three years, targeting a 15% market share.

Overall, the bottom line for 9M25 reflects this strong top-line performance. Net income attributable to shareholders reached Ch$798 billion, which is a 37.3% increase year-over-year. That's the number that ties all these revenue streams together for the equity holders.

Finance: draft 13-week cash view by Friday.