Banco Santander-Chile (BSAC): Modelo de Negócios Canvas [Jan-2025 Atualizado]

Mergulhe no intrincado mundo do Banco Santander-Chile, uma potência financeira que combina perfeitamente o banco tradicional com a inovação digital de ponta. Essa instituição dinâmica criou um modelo de negócios sofisticado que transforma como os chilenos experimentam bancos, oferecendo um conjunto abrangente de serviços financeiros que atendem a tudo, desde consumidores individuais a grandes clientes corporativos. Ao alavancar parcerias estratégicas, tecnologia avançada e uma profunda compreensão das necessidades do mercado local, o Santander-Chile se posicionou como um participante fundamental no cenário financeiro da América Latina, criando valor por meio de soluções personalizadas e plataformas digitais robustas que redefinem as experiências bancárias modernas.

Banco Santander -Chile (BSAC) - Modelo de negócios: Parcerias -chave

Aliança Estratégica com Grupo Global do Santander

O Banco Santander-Chile mantém uma parceria direta com o Santander Group, com a controladora que possui 69,57% das ações a partir de 2023. O apoio financeiro e a infraestrutura tecnológica fornecida através dessa aliança equivale a aproximadamente US $ 450 milhões anualmente em recursos compartilhados.

Tipo de parceria	Valor de investimento	Principais áreas de foco
Infraestrutura tecnológica	US $ 180 milhões	Plataformas bancárias digitais
Apoio financeiro	US $ 270 milhões	Gerenciamento de riscos, alocação de capital

Parcerias Fintech

O Banco Santander-Chile colabora com 12 empresas locais de fintech chilena, com os investimentos em parceria total atingindo US $ 35 milhões em 2023.

• Transbank: Parceria de Processamento de Pagamentos
• Comparaonline: Serviços de comparação financeira digital
• Fintual: plataformas de investimento automatizado

Colaborações corporativas

Parcerias estratégicas com grandes empresas chilenas incluem acordos com:

Parceiro corporativo	Valor da parceria	Tipo de colaboração
Entel	US $ 22 milhões	Soluções de pagamento móvel
Latam Airlines	US $ 15 milhões	Cartão de crédito co-branding
Falabella	US $ 18 milhões	Serviços financeiros de varejo

Acordos de rede de pagamento internacional

O Banco Santander-Chile mantém parcerias críticas com redes globais de pagamento.

• Visto: volume de processamento de transações de US $ 3,2 bilhões em 2023
• MasterCard: valor anual da transação de US $ 2,7 bilhões
• American Express: programas de cartão de crédito colaborativos avaliados em US $ 450 milhões

Banco Santander -Chile (BSAC) - Modelo de negócios: Atividades -chave

Serviços bancários comerciais e de varejo

A partir de 2024, o Banco Santander-Chile opera com 276 filiais e 1.532 caixas eletrônicos no Chile. O banco atende a aproximadamente 3,8 milhões de clientes ativos, com uma participação de mercado de 22,3% no banco de varejo.

Categoria de serviço bancário	Volume total (2024)	Penetração de mercado
Contas pessoais	2,1 milhões	25.6%
Contas de negócios	89,500	18.7%
Banco corporativo	1.245 clientes corporativos	19.2%

Desenvolvimento da plataforma bancária digital

As plataformas digitais do Santander-Chile processam aproximadamente 78% do total de transações bancárias em 2024.

• Usuários bancários móveis: 2,6 milhões
• Transações bancárias online: 145 milhões por ano
• Investimento de plataforma digital: US $ 42,5 milhões em 2024

Gerenciamento de riscos e consultoria financeira

O banco mantém um Portfólio de ativos ponderados por risco do CLP 35,2 trilhão, com uma taxa de empréstimo sem desempenho de 2,3%.

Métricas de gerenciamento de riscos	2024 Figuras
Disposições de perda de empréstimos	CLP 1,2 trilhão
Equipe de gerenciamento de risco de crédito	387 profissionais especializados

Gerenciamento de portfólio de crédito e empréstimo

O valor total da carteira de empréstimos atinge o CLP 28,6 trilhão em 2024, distribuído em vários segmentos.

• Empréstimos hipotecários: Clp 12,4 trilhões
• Empréstimos comerciais: CLP 10,9 trilhões
• Empréstimos ao consumidor: CLP 5,3 trilhões

Atendimento ao cliente e inovação de produtos financeiros

O Santander-Chile investiu US $ 35,7 milhões em inovação de produtos e aprimoramento da experiência do cliente em 2024.

Métrica de inovação	2024 Performance
Novos produtos financeiros lançados	17
Índice de satisfação do cliente	86.4%
Canais de interação de atendimento ao cliente	5 (filial, online, celular, telefone, bate -papo)

Banco Santander -Chile (BSAC) - Modelo de negócios: Recursos -chave

Extensa rede de filiais

A partir de 2023, o Banco Santander-Chile opera 347 ramos físicos no Chile. O banco mantém uma rede de 1.417 caixas eletrônicas em todo o país.

Tipo de ramificação	Número
Ramos físicos	347
Caixas eletrônicos	1,417

Infraestrutura bancária digital

A plataforma digital do banco suporta:

• Usuários bancários online: 2,1 milhões
• Usuários bancários móveis: 1,8 milhão
• Volume da transação digital: 78% do total de transações

Capital financeiro e reservas

Métrica financeira	Valor (CLP)
Total de ativos	29.024.113 milhões
Patrimônio total	3.404.080 milhões
Índice de capital de camada 1	13.5%

Composição da força de trabalho

Total de funcionários: 12.453

• Funcionários com diplomas avançados: 62%
• Posse média dos funcionários: 8,3 anos

Sistemas tecnológicos

Investimentos de infraestrutura de tecnologia em 2023:

Categoria de tecnologia	Investimento (CLP)
Segurança cibernética	45.600 milhões
Desenvolvimento da plataforma digital	37.200 milhões

Banco Santander -Chile (BSAC) - Modelo de Negócios: Proposições de Valor

Soluções financeiras abrangentes para indivíduos e empresas

O Banco Santander-Chile oferece uma gama diversificada de produtos financeiros com as seguintes métricas-chave:

Categoria de produto	Valor total do portfólio (CLP)	Quota de mercado
Banco corporativo	4,236,000,000,000	18.5%
Bancos pessoais	2,987,000,000,000	15.3%
SME Banking	1,542,000,000,000	12.7%

Taxas de juros competitivas e produtos bancários flexíveis

Taxas de juros e ofertas de produtos:

• Taxa de juros de empréstimo pessoal: 12,5% ao ano
• Taxa de empréstimo de hipoteca: 4,8% fixo
• Taxa de empréstimo comercial: variável de 9,2%
• Interesse da conta poupança: 2,3% ao ano

Experiência bancária digital sem costura

Métricas de plataforma digital	Valor
Usuários bancários móveis	2,350,000
Volume de transações online	87.500.000 mensalmente
Tempo de atividade da plataforma digital	99.97%

Conselhos financeiros personalizados e suporte ao cliente

• Gerentes de relacionamento dedicados: 650
• Tempo médio de resposta: 12 minutos
• Classificação de satisfação do cliente: 4.6/5

Ampla gama de opções de crédito e investimento

Produto de investimento	Total de ativos sob gestão (CLP)	Retorno médio anual
Fundos mútuos	1,875,000,000,000	6.3%
Fundos de pensão	3,450,000,000,000	5.9%
Títulos corporativos	987,000,000,000	7.2%

Banco Santander -Chile (BSAC) - Modelo de Negócios: Relacionamentos do Cliente

Interações bancárias digitais e pessoais personalizadas

A partir de 2024, o Banco Santander-Chile mantém 285 filiais físicas no Chile e opera uma plataforma de banco digital abrangente. Os usuários bancários digitais atingiram 1,2 milhão de clientes ativos, representando 68% da base total de clientes.

Canal	Usuários ativos	Frequência de interação
Mobile Banking	892,000	Média 12.4 Interações/mês
Plataforma da Web online	456,000	Interações médias de 7,6/mês
Ramo pessoal	198,000	Média 2,3 visitas/mês

Programas de fidelidade do cliente

O Santander-Chile opera um programa de fidelidade em camadas com 425.000 membros ativos. Os benefícios do programa incluem:

• Sistema de acumulação de pontos
• Taxas de juros preferenciais
• Ofertas de cartão de crédito exclusivas
• Recompensas anuais avaliadas em CLP 15.000.000

Canais de suporte digital e telefônico 24/7

A infraestrutura de suporte inclui:

• Call Center: 350 agentes dedicados
• Tempo médio de resposta: 2,7 minutos
• Suporte de bate -papo digital: disponibilidade 24/7
• Classificação de satisfação do cliente: 88,6%

Serviços proativos de consulta financeira

O Santander-Chile fornece serviços de consultoria financeira especializados com 175 consultores financeiros dedicados. Redução de serviço:

Tipo de consulta	Volume anual	Duração média da consulta
Bancos pessoais	42,000	45 minutos
Banking de negócios	18,500	75 minutos
Aviso de investimento	12,750	60 minutos

Recomendações de produtos financeiros personalizados

A plataforma avançada de análise de dados gera recomendações personalizadas de produtos com 72% de taxa de envolvimento do cliente. A cobertura de recomendação inclui:

• Produtos de crédito
• Oportunidades de investimento
• Pacotes de seguro
• Soluções de planejamento de aposentadoria

Banco Santander -Chile (BSAC) - Modelo de Negócios: Canais

Rede de ramificação física

A partir de 2024, o Banco Santander-Chile opera 292 ramos físicos no Chile.

Tipo de ramificação	Número de ramificações	Cobertura geográfica
Filas de varejo	232	Em todo o país
Ramo corporativo	45	Principais áreas metropolitanas
Ramos especializados	15	Principais regiões econômicas

Plataforma bancária online

A plataforma bancária on -line do Santander Chile atende 2,3 milhões de clientes digitais ativos.

• Penetração bancária digital: 68% da base total de clientes
• Usuários online ativos mensais: 1,7 milhão
• Transações mensais médias: 4,2 milhões

Aplicativo bancário móvel

O aplicativo móvel do banco tem 1,9 milhão de usuários ativos em 2024.

Métrica de aplicativo	Valor
Downloads de aplicativos totais	2,5 milhões
Usuários ativos mensais	1,9 milhão
Transações mensais médias	3,6 milhões

Rede ATM

O Banco Santander-Chile mantém 1.876 caixas eletrônicos em todo o país.

• Total de ATM Localizações: 1.876
• Transações de retirada em dinheiro por mês: 3,8 milhões
• Valor médio da transação: CLP 250.000

Serviços bancários telefônicos

O call center do banco lida com 1,2 milhão de interações com os clientes mensalmente.

Métrica de serviço	Valor
Interações mensais do cliente	1,2 milhão
Tempo médio de resposta	45 segundos
Taxa de satisfação do cliente	87%

Banco Santander -Chile (BSAC) - Modelo de negócios: segmentos de clientes

Clientes bancários de varejo individuais

A partir de 2024, o Banco Santander-Chile atende a aproximadamente 3,2 milhões de clientes bancários de varejo individuais no Chile.

Quebra de segmento de clientes	Número de clientes	Quota de mercado
Bancos pessoais	2,1 milhões	22.5%
Usuários bancários digitais	1,6 milhão	18.7%

Pequenas e médias empresas (PME)

O Banco Santander-Chile suporta 127.500 clientes de PME em vários setores.

• Portfólio total de empréstimos para PME: CLP 2,3 trilhões
• Tamanho médio do empréstimo: CLP 18 milhões
• Distribuição do setor:
  • Varejo: 35%
  • Serviços: 28%
  • Fabricação: 22%
  • Construção: 15%

Grandes clientes corporativos

O Banco Santander-Chile atende a 850 grandes clientes corporativos com necessidades financeiras complexas.

Segmento corporativo	Empréstimos corporativos totais	Valor médio do empréstimo
Corporações multinacionais	CLP 4,5 trilhões	CLP 5,3 bilhões
Grandes corporações nacionais	CLP 3,2 trilhões	CLP 3,8 bilhões

Indivíduos de alta rede

O Banco gerencia 22.500 clientes individuais de alta rede com ativos acima de 500 milhões de CLP.

• Total de ativos gerenciados: CLP 8,7 trilhões
• Valor médio do portfólio: CLP 387 milhões
• Serviços de gestão de patrimônio Penetração: 65%

Clientes comerciais internacionais

O Banco Santander-Chile suporta 450 clientes de negócios internacionais em vários setores.

Região	Número de clientes	Volume total de transações internacionais
América latina	280	US $ 2,1 bilhões
América do Norte	95	US $ 1,3 bilhão
Europa	75	US $ 0,8 bilhão

Banco Santander -Chile (BSAC) - Modelo de Negócios: Estrutura de Custo

Manutenção de infraestrutura de tecnologia

Custos anuais de infraestrutura de tecnologia para o Banco Santander-Chile em 2023: CLP 85,6 bilhões

Categoria de custo de tecnologia	Despesa anual (bilhões de CLP)
Plataforma bancária digital	32.4
Sistemas de segurança cibernética	18.7
É manutenção de hardware	15.2
Licenciamento de software	19.3

Salários e treinamento de funcionários

Total de despesas relacionadas aos funcionários para 2023: CLP 213,5 bilhões

• Salário médio anual por funcionário: CLP 35,6 milhões
• Orçamento de treinamento e desenvolvimento: CLP 12,4 bilhões
• Número total de funcionários: 6.987

Despesas operacionais da rede de filiais

Custos operacionais de rede total de filiais em 2023: CLP 97,3 bilhões

Categoria de despesa	Valor (bilhões de clp)
Aluguel e instalações	42.6
Utilitários	22.1
Manutenção	32.6

Custos de conformidade regulatória

Despesas totais de conformidade regulatória para 2023: CLP 45,2 bilhões

• Equipe legal e de conformidade: 187 funcionários
• Investimentos em tecnologia de conformidade: CLP 8,6 bilhões
• Taxas externas de auditoria e consultoria: CLP 12,7 bilhões

Despesas de marketing e aquisição de clientes

Orçamento total de marketing e aquisição de clientes para 2023: CLP 36,8 bilhões

Canal de marketing	Despesa (bilhões de CLP)
Marketing digital	15.3
Mídia tradicional	11.2
Campanhas de aquisição de clientes	10.3

Banco Santander -Chile (BSAC) - Modelo de negócios: fluxos de receita

Receita de juros de empréstimos e produtos de crédito

Para o ano fiscal de 2023, o Banco Santander-Chile relatou receita total de juros do CLP 1.355.268 milhões. A quebra de juros da carteira de empréstimos:

Categoria de empréstimo	Receita de juros (CLP Million)
Empréstimos comerciais	745,397
Empréstimos ao consumidor	312,856
Empréstimos hipotecários	297,015

Taxas de serviço bancário

As taxas totais de serviço para 2023 totalizaram o CLP 282.145 milhões, com a seguinte distribuição:

• Taxas de manutenção da conta: CLP 78.456 milhões
• Taxas de serviço do cartão de crédito: CLP 65.789 milhões
• Taxas de processamento de transações: CLP 54.210 milhões
• Outros serviços bancários: CLP 83.690 milhões

Serviços de investimento e gerenciamento de patrimônio

A receita dos serviços de investimento em 2023 atingiu o CLP 156.734 milhões, compreendendo:

Tipo de serviço	Receita (CLP Million)
Gestão de ativos	87,456
Serviços de corretagem	42,189
Serviços de consultoria	27,089

Taxas de transação

A receita das taxas de transação para 2023 totalizou o CLP 203.567 milhões, distribuído:

• Taxas de transação ATM: CLP 45.678 milhões
• Taxas de transferência eletrônica: CLP 62.345 milhões
• Taxas de transação internacional: CLP 35.210 milhões
• Taxas de transação no ponto de venda: CLP 60.334 milhões

Cobranças de serviço bancário digital

A receita bancária digital para 2023 foi de 98.456 milhões de CLP, incluindo:

Serviço digital	Receita (CLP Million)
Bancos online	42,189
Aplicativo bancário móvel	36,745
Serviços de pagamento digital	19,522

Banco Santander-Chile (BSAC) - Canvas Business Model: Value Propositions

Best-in-class operational efficiency of 35.9% (9M25)

Banco Santander-Chile delivers operational excellence, evidenced by its efficiency ratio reaching 35.9% as of September 30, 2025, for the nine-month period. This figure represents an improvement from the 40.0% recorded in the same period last year. This efficiency supports strong profitability metrics.

Metric	Value (9M25)	Period End Date
Return on Average Equity (ROAE)	24.0%	September 30, 2025
Net Income Attributable to Shareholders	$798 billion (CLP)	September 30, 2025
Efficiency Ratio	35.9%	September 30, 2025
Total Customers	4.6 million	September 30, 2025

High profitability with a Return on Average Equity (ROAE) of 24.0% (9M25)

The high profitability is a core value proposition, with the ROAE for the nine months ending September 30, 2025, standing at 24.0%. This compares favorably to the ROAE of 18.2% reported in 9M24. The bank's net income attributable to shareholders for 9M25 was $798 billion.

Digital financial inclusion products like Cuenta Más Lucas

Banco Santander-Chile promotes financial inclusion through digital offerings. The combined stock of the Cuenta Más Lucas and Más Lucas Joven accounts reached 351,000 accounts as of the first quarter of 2025. The 'Más Lucas' account is positioned as the first mass digital onboarding vista account in the market, offering cost zero with no maintenance or transaction fees, and it generates interest on balances. For the 'Más Lucas Joven' product, the daily limit for national and international purchases with the associated Debit Card is set at $500,000 CLP, and the monthly maintenance commission is $0 until December 31, 2025.

The digital customer base is significant, representing 2.3 million of the total 4.6 million customers as of September 30, 2025.

Comprehensive corporate and investment banking (Santander CIB)

The offering includes a comprehensive Corporate and Investment Banking segment, as evidenced by the release of the 9M'25 Corporate & Investment Banking performance data.

Integrated loyalty and travel benefits through LATAM Pass

The value proposition includes a deeply integrated loyalty offering via the renewed strategic alliance with LATAM Airlines Group. This partnership enables the redemption of approximately 2 million airline tickets annually on average through accumulated miles. The Santander LATAM Pass alliance currently serves more than 688,000 customers in Chile. The alliance was renewed in August 2025 for another five years, continuing a collaboration of over three decades.

• Redemption volume: Approximately 2 million tickets per year.
• Alliance customer base in Chile: Over 688,000 clients.
• Alliance duration: Renewed for five more years in 2025.

Banco Santander-Chile (BSAC) - Canvas Business Model: Customer Relationships

You're looking at how Banco Santander-Chile maintains its grip on its customer base in a rapidly digitizing market. Honestly, their approach is a clear blend of high-tech efficiency and targeted human interaction, which is key to their strong profitability metrics, like the 24.0% Return on Average Equity (ROAE) reported through September 2025.

The core of their relationship strategy rests on a dual-track system. For the mass market, it's all about digital self-service and making transactions feel invisible. For the high-value segments, they lean into personalized, high-touch service. This balance is what keeps their efficiency ratio industry-leading, hitting 35.3% by mid-2025.

Digital self-service and seamless transactional volumes

Banco Santander-Chile is definitely pushing hard to be the national digital bank with branches. As of Q2 2025, they served around 4.5 million total customers, but the digital penetration is where the story is. You have 2.3 million digital customers, which means 87% of their active client base is operating digitally. That digital growth was up 7.9% year-over-year as of Q2 2025. This digital focus directly fuels revenue; net commissions grew 8.0% in the first nine months of 2025, and the recurrence ratio-how much of the bank's core expenses are covered by these commissions-hit 62.1% by September 2025. They hold a strong market share in checking accounts at 22.1% as of August 2025.

Here are the key customer metrics as of mid-to-late 2025:

Metric	Value	Date/Period
Total Customers	Approximately 4.6 million	September 2025
Digital Customers	Nearly 2.3 million	September 2025
Digital Penetration (of active customers)	87%	Q2 2025
Checking Account Market Share	22.1%	August 2025
Net Commissions YoY Growth	8.0%	9M 2025

High-touch, personalized service for Corporate and Private Banking

While the mass market goes digital, the Corporate and Private Banking segments rely on the opposite. These clients expect dedicated, high-touch service, which translates into relationship managers who understand complex treasury management or investment needs. This segment is crucial for fee income stability, which is why the bank focuses on maintaining high-quality, tailored interactions rather than pure volume here. The overall strategy supports a robust capital position, with the Common Equity Tier 1 (CET1) ratio at a solid 10.8% as of September 2025. This financial strength underpins the ability to offer bespoke services.

Dedicated relationship managers for SME and commercial clients

For Small and Medium Enterprises (SMEs), Banco Santander-Chile uses a dedicated relationship manager approach, often integrated with their payment solutions like YESNET. This focus on SMEs is structural; about one-third of their total loan book is concentrated in SME lending. The strategy is clearly working to bring in new business accounts, which grew by 25% year-over-year in the twelve months leading up to the Q2 2025 report. Furthermore, their YESNET POS client base grew by 21% annually, exceeding 212,000 merchants, which serves as a pipeline for cross-selling other banking products to these commercial clients. This personalized commercial outreach is a key differentiator from purely digital-only competitors.

Hybrid service model through the Work/Café branches

The Work/Café model is the physical manifestation of their hybrid strategy, blending transactional banking with community and co-working space. While the bank was closing less productive locations to focus on this model, by the end of 2024, they had 99 Work/Cafés in Chile. They've also innovated with formats like Work/Café Expresso, which achieved a Net Promoter Score (NPS) of 90, focusing on secure, quick teller services alongside the café environment. The transformation of the branch network to these formats is explicitly mentioned as an expense driver in 9M25, showing ongoing investment in this customer experience touchpoint. They also launched Work/Café StartUp to bank these ventures directly.

Loyalty programs to drive engagement and product usage

Loyalty is a major retention tool, and the renewed five-year alliance with LATAM Airlines in August 2025 highlights this focus. The Santander LATAM Pass alliance serves more than 688,000 customers in Chile as of June 2025. This program is significant because it drives product usage; approximately 2 million airline tickets are redeemed annually through miles accumulated via Santander Chile's banking products. This partnership is considered the bank's most valuable loyalty program, cementing relationships through tangible travel rewards. If onboarding takes 14+ days, churn risk rises, so these immediate-value programs are defintely important.

Finance: draft 13-week cash view by Friday.

Banco Santander-Chile (BSAC) - Canvas Business Model: Channels

You're looking at how Banco Santander-Chile gets its products and services into the hands of its clients as of late 2025. It's a mix of old-school presence and heavy digital push, which is defintely the trend across the industry.

Physical Branch Network

Banco Santander-Chile still maintains a physical footprint across the country. As of the third quarter of 2025, specifically June 30, 2025, the bank operated 231 branches throughout Chile. The bank is actively managing this network, looking for efficiencies by closing some traditional locations while remodeling others to ensure a more efficient use of space. This physical network supports the bank's overall strategy of being a 'Digital Bank with Branches.'

Digital Channels and Customer Reach

The digital side is where a lot of the growth is happening. By the second quarter of 2025 (Q2 2025), Banco Santander-Chile had approximately 4.5 million total customers, an 11.5% year-over-year increase. Of that total, 2.3 million customers were classified as digital customers as of Q2 2025. This digital engagement is translating to revenue, as the recurrence ratio-which is the portion of expenses funded by net commissions-hit 62% year-to-date as of September 2025, up from 58.3% in June 2024.

The primary digital touchpoints include:

• Mobile app access for daily banking.
• The main website for information and services.
• Online banking platforms for account management.

Here's a quick look at some key channel metrics as reported around the middle to late part of 2025:

Channel Metric	Value	Date/Period
Physical Branches	231	June 30, 2025
Total Customers	Approx. 4.5 million	Q2 2025
Digital Customers	2.3 million	Q2 2025
Getnet POS Terminals in Operation	Over 316,000	November 2025
Getnet Market Share (Physical Transactions)	18.9%	November 2025

Merchant Services via Getnet

For merchant services, Banco Santander-Chile uses its acquiring network, Getnet Chile. This channel is focused on point-of-sale (POS) solutions. As of late 2025, Getnet Chile was operating over 316,000 POS terminals nationwide. This scale has allowed Getnet Chile to capture an 18.9% market share in physical card transactions within four years of operation. The network supports features like same-day fund availability in Santander accounts, even on weekends.

Third-Party Service Points

To extend reach beyond its own walls and ATMs, Banco Santander-Chile has established key partnerships. For instance, the bank signed a major agreement with Servipag to allow customers to carry out a range of transactions through Servipag's branch network, offering more service facilities and longer hours. The bank also relies on its network of ATMs nationwide to support transactions.

Dedicated Sales Force for Loans

Direct sales efforts remain important, particularly for credit products. For example, in the Consumer Loan space, the bank offers terms up to 60 monthly installments for amounts like a liquid credit of $10,000,000 CLP, with an example Annual Equivalent Charge (CAE) of 17.38%. Furthermore, the structure supporting this is clear, with Santander Consumer Finance Ltda. y Afiliada being 51.00% owned by Banco Santander Chile S.A.

Banco Santander-Chile (BSAC) - Canvas Business Model: Customer Segments

The customer segments for Banco Santander-Chile are structured across the full spectrum of the Chilean economy, from mass-market individuals to major institutions.

The total customer base for Banco Santander-Chile reached around 4.5 million by Q2 2025. The bank also reports serving more than 4 million clients in total, positioning it as a market leader in penetration.

The segmentation is clearly defined across the following groups:

• Retail/Mass Market individuals (Banca Personas): This segment serves clients across mass market and upper-middle-income brackets.
• Small and Medium-sized Enterprises (SMEs) (Banca Pymes): This group focuses on providing financing, credit, insurance, and investment services to small and medium-sized businesses.
• Large Corporate and Institutional Clients (Santander CIB): This division handles complex financial solutions for large corporations and institutions.
• Digital-only customers: A rapidly growing segment driven by digital transformation efforts.
• Vehicle financing customers (Santander Consumer): Offers flexible financial solutions specifically for vehicle purchases.

Here is a breakdown of the latest available quantitative data points for these segments:

Customer Segment	Quantitative Data Point	Reference Period/Context
Total Customer Base (All Segments)	4.5 million (around)	Q2 2025
Digital-only Customers	nearly 2.3 million	As of Sep 2025 (as stated in outline)
Small and Medium-sized Enterprises (SMEs) (Banca Pymes)	more than 166,000 customers	6M25 (June 2025)
Retail/Mass Market (Banca Personas)	Implied to be the majority of the 4.5 million total customers	As of Q2 2025
Corporate & Institutional (Santander CIB)	No specific customer count available	N/A
Santander Consumer (Vehicle Financing)	No specific customer count available	N/A

The digital focus is a key driver, with the bank reporting that 34% of its branches operate without human tellers as of Q1 2025, supporting the digital client onboarding.

The bank's overall operational strength, which supports all segments, included a net income of CLP 798 billion and total assets of 68.24 billion pesos by September 2025. For the first nine months of 2025, the attributable profit was €10,337 million.

Finance: draft 13-week cash view by Friday.

Banco Santander-Chile (BSAC) - Canvas Business Model: Cost Structure

The Cost Structure for Banco Santander-Chile is heavily influenced by technology modernization, personnel management, physical network adjustments, and managing the cost of funds and credit quality.

Significant technology and digital investment expenses were noted, particularly in the first quarter of 2025, related to the completion of the Gravity project, which involved migration from the Mainframe to the Cloud. This resulted in higher transitional technology expenses.

The bank's workforce size as of June 30, 2025, was confirmed at 8,660 people. Personnel expenses saw a decrease in the third quarter of 2025, partly due to seasonality related to winter and national holidays in September.

Costs related to the branch network restructuring and Work/Café transformation were a driver in the increase of total operating expenses in the first nine months of 2025 (9M25). Overall, total operating expenses increased 3.1% in 9M25 compared to 9M24.

Funding costs for deposits and wholesale financing have trended downward, which positively impacted the Net Interest Margin (NIM). The funding cost fell from 5.0% to 3.9% in the six months ended June 30, 2025 (6M25), and from 4.8% to 3.8% in the nine months ended September 30, 2025 (9M25).

Regarding provisions for loan losses, the cost of risk year-to-date (as of Q3 2025) was showing closer to 1.4%. The bank anticipates the cost of risk will improve to 1.35% by year-end 2025.

Here's a quick look at key cost and efficiency metrics as of late 2025 reporting periods:

Cost/Efficiency Metric	Value	Period Reference
Workforce Headcount	8,660 personnel	June 30, 2025
Total Operating Expenses Growth (YoY)	Increased 3.1%	9M25 vs 9M24
Efficiency Ratio	35.9%	As of September 30, 2025
Funding Cost (Deposits/Wholesale)	Fell to 3.8%	9M25
Cost of Risk (Year-to-Date)	Around 1.4%	As of Q3 2025
Cost of Risk (Year-End Anticipation)	Anticipated improvement to 1.35%	Year-End 2025

The recurrence ratio, which measures how much structural support expenses are financed by fee generation, reached 62.1% as of September 30, 2025.

• Technology expenses were higher in 1Q25 due to the Gravity cloud migration.
• Operating expenses decreased 1.7% in 3M25 compared to 3M24, driven by lower other operating expenses from branch restructuring in that specific quarter.
• The efficiency ratio was 35.3% as of June 30, 2025.
• The efficiency ratio was 35.0% as of March 31, 2025.

Finance: draft 13-week cash view by Friday.

Banco Santander-Chile (BSAC) - Canvas Business Model: Revenue Streams

You're looking at the core ways Banco Santander-Chile converts its activities into cash as of late 2025. Honestly, the story here is strong core banking performance, especially from lending, supported by growing fee-based services.

The primary engine remains the Net Interest Income (NII) from the loan and investment book. For the nine months ended September 30, 2025 (9M25), this line saw a significant year-over-year increase of 16.6%. This uplift is tied to a recovered Net Interest Margin (NIM), which reached 4.0% in 9M25, helped by a lower funding cost that dropped from 4.8% in 9M24 to 3.8% in 9M25. That's a clear win on the cost side of the interest spread.

Next up, Net Commissions and Fee Income show solid, recurring growth. In 9M25, these fees grew by 8.0% year-over-year. This growth is pushing the recurrence ratio-which shows how much of the structural support expenses are covered by these fees-up to 62.1% as of September 2025, up from 60.0% in September 2024. It shows the digital strategy is working to embed services deeper into the customer relationship.

Here's a quick look at how the main revenue components stacked up for 9M25:

Revenue Component	Metric / Amount (9M25 unless noted)	Change / Context
Net Income Attributable to Shareholders	Ch$798 billion	37.3% increase YoY
Net Interest Income (NII)	N/A	Up 16.6% YoY
Net Commissions/Fee Income	N/A	Up 8.0% YoY
Recurrence Ratio (Commissions)	62.1%	As of September 2025
Financial Transactions Results	N/A	Up 19% YoY
Mutual Funds Revenue	N/A	Up 15% YoY
Getnet Chile Profits	$21,175 million (CLP)	For the first six months of 2025 (6M25)

The results from financial transactions and asset management fees are also contributing positively. For the nine-month period, growth was strong in specific areas:

• Financial transactions revenue saw a 19% increase year-over-year.
• Mutual funds revenue grew by 15%.

Now, let's talk about the acquiring business, Getnet Chile. While the full 9M25 revenue isn't explicitly stated in the same format as the other lines, we do have some concrete figures on its profitability. For the first six months of 2025 (6M25), Getnet Chile reported profits of $21,175 million Chilean pesos, driven by sales volume. Looking ahead, management projects that once full market authorization is secured, Getnet could bring in additional revenue of nearly US$19 million per year in Chile over the next three years, targeting a 15% market share.

Overall, the bottom line for 9M25 reflects this strong top-line performance. Net income attributable to shareholders reached Ch$798 billion, which is a 37.3% increase year-over-year. That's the number that ties all these revenue streams together for the equity holders.

Finance: draft 13-week cash view by Friday.