Servicios de Salud Universales, Inc. (UHS): Lienzo del Modelo de Negocio [Actualizado en Ene-2025]

Universal Health Services, Inc. (UHS) se erige como un titán en el panorama de la salud, revolucionando los servicios médicos a través de un modelo de negocio meticulosamente elaborado que combina perfectamente la atención integral, la innovación tecnológica y la excelencia operativa estratégica. Con una red en expansión de instalaciones de salud y un compromiso de ofrecer soluciones médicas de alta calidad en múltiples especialidades, UHS ha transformado el paradigma tradicional de atención médica al integrar tecnología médica avanzada, enfoques centrados en el paciente y diversas ofertas de servicios que satisfacen la atención aguda, el comportamiento, el comportamiento, el comportamiento. salud y tratamientos médicos especializados.

Universal Health Services, Inc. (UHS) - Modelo de negocios: asociaciones clave

Administradores de sistemas hospitalarios y redes de salud

Universal Health Services, Inc. opera 348 instalaciones a partir de 2023, incluidas 71 instalaciones de salud conductual y 277 hospitales de atención aguda en 37 estados, Washington, D.C., el Reino Unido y Puerto Rico.

Tipo de asociación	Número de asociaciones	Impacto anual de ingresos
Redes de salud regionales	52	$ 3.2 mil millones
Sistemas de salud a nivel estatal	37	$ 2.7 mil millones

Proveedores de equipos médicos y tecnología

UHS mantiene asociaciones estratégicas con proveedores líderes de tecnología médica.

• GE Healthcare: proveedor principal de equipos de imágenes médicas
• Philips Healthcare: socio avanzado de tecnología de diagnóstico
• Healthineers de Siemens: equipos médicos y soluciones de salud digital

Proveedores de seguros y organizaciones de atención administrada

UHS colabora con las principales redes de seguros nacionales y regionales.

Proveedor de seguros	Cobertura de asociación	Reembolso anual
UnitedHealthcare	37 estados	$ 1.8 mil millones
Himno cruzado	22 estados	$ 1.4 mil millones
Cigna	29 estados	$ 1.2 mil millones

Compañías farmacéuticas y fabricantes de dispositivos médicos

UHS se asocia con las principales compañías de dispositivos farmacéuticos y médicos para mejorar la atención al paciente.

• Pfizer: suministro de medicamentos e investigación clínica
• Johnson & Johnson: adquisición de dispositivos médicos
• Medtronic: integración avanzada de tecnología médica

Centros médicos académicos e instituciones de investigación

UHS colabora con destacadas instituciones de investigación para la innovación clínica.

Institución	Enfoque de investigación	Inversión de investigación anual
Clínica de mayonesa	Colaboración de investigación clínica	$ 5.2 millones
Universidad de Johns Hopkins	Investigación de salud conductual	$ 4.8 millones
Centro Médico de Stanford	Integración tecnológica	$ 4.5 millones

Universal Health Services, Inc. (UHS) - Modelo de negocio: actividades clave

Gestión del hospital de cuidados agudos

Universal Health Services opera 347 hospitales en los Estados Unidos y el Reino Unido a partir de 2023. Los ingresos totales del hospital de cuidados agudos en 2022 fueron de $ 11.4 mil millones. La empresa administra:

• 238 hospitales de cuidados agudos en los Estados Unidos
• 109 Instalaciones de salud del comportamiento
• 26 Centros de cirugía ambulatoria

Tipo de hospital	Número de instalaciones	Ingresos anuales
Hospitales de cuidados agudos	238	$ 8.7 mil millones
Instalaciones de salud del comportamiento	109	$ 2.7 mil millones

Prestación de servicios de salud conductual

UHS proporciona servicios integrales de salud del comportamiento con 109 instalaciones dedicadas. El segmento de salud conductual generó $ 2.7 mil millones en ingresos en 2022, lo que representa el 23.7% de los ingresos totales de la compañía.

Atención médica de emergencia y quirúrgica

Las visitas del departamento de emergencias en las instalaciones de UHS en 2022 totalizaron 4.2 millones. Procedimientos quirúrgicos realizados:

• Cirugías para pacientes hospitalizados: 312,000
• Cirugías ambulatorias: 687,000
• Procedimientos quirúrgicos totales: 999,000

Operaciones y expansión del centro de salud

Los gastos de capital para la expansión y el mantenimiento de las instalaciones en 2022 fueron de $ 542 millones. Las nuevas inversiones de las instalaciones incluyen:

• 6 nuevas construcciones hospitalarias
• 12 Proyectos de renovación del hospital importantes
• Expansión de los departamentos de emergencia existentes

Implementación e innovación de la tecnología médica

Inversión tecnológica en 2022: $ 276 millones. Implementaciones de tecnología clave:

Área tecnológica	Inversión	Tasa de implementación
Registros de salud electrónicos	$ 98 millones	98% de las instalaciones
Plataformas de telemedicina	$ 67 millones	82% de los hospitales
Herramientas de diagnóstico de IA	$ 111 millones	45% de las instalaciones

Universal Health Services, Inc. (UHS) - Modelo de negocios: recursos clave

Extensa red de instalaciones de salud

A partir de 2023, Universal Health Services, Inc. opera:

• 343 Instalaciones de atención médica totales
• 226 Instalaciones de salud del comportamiento
• 117 hospitales de cuidados agudos

Tipo de instalación	Número de instalaciones	Presencia geográfica
Hospitales de cuidados agudos	117	26 estados de EE. UU.
Instalaciones de salud del comportamiento	226	37 estados de EE. UU.

Profesionales médicos calificados y personal de atención médica

Uhs emplea:

• 89,000 empleados en total
• 45,000 miembros del personal clínico
• 12,500 enfermeras registradas

Tecnología y equipo médico avanzado

Inversión tecnológica en 2023:

• Gastos de capital de $ 187 millones
• $ 42 millones invertidos en infraestructura de salud digital

Fuerte capital financiero y capacidad de inversión

Métrica financiera	Valor 2023
Ingresos totales	$ 12.7 mil millones
Lngresos netos	$ 1.02 mil millones
Equivalentes de efectivo y efectivo	$ 563 millones

Infraestructura de gestión de atención médica robusta

Sistemas de gestión:

• Sistema integrado de registro de salud electrónica (EHR)
• Plataforma de gestión del ciclo de ingresos centralizados
• Marco de cumplimiento y gestión de riesgos en toda la empresa

Universal Health Services, Inc. (UHS) - Modelo de negocios: propuestas de valor

Servicios de atención médica integrales en múltiples especialidades

Universal Health Services, Inc. opera 348 instalaciones de atención médica a partir del cuarto trimestre de 2023, incluyendo:

Tipo de instalación	Número de instalaciones
Hospitales de cuidados agudos	206
Instalaciones de salud del comportamiento	142

Tratamiento médico de alta calidad y atención al paciente

UHS informó las siguientes métricas de calidad en 2023:

• Tasa de satisfacción del paciente: 87.4%
• Tasa promedio de readmisión del hospital: 12.6%
• Tasa de infección adquirida en el hospital: 2.3%

Soluciones de atención médica accesibles en diversas regiones geográficas

Distribución geográfica de las instalaciones de UHS:

Región	Número de instalaciones
Estados Unidos	340
Reino Unido	8

Opciones avanzadas de tecnología médica y tratamiento

Inversión tecnológica de UHS en 2023:

• Gastos totales de I + D: $ 124 millones
• Usuarios de la plataforma de salud digital: 1.2 millones
• Consultas de telesalud: 425,000 anuales

Servicios especializados de salud conductual y psiquiátricos

Estadísticas del servicio de salud conductual para 2023:

Categoría de servicio	Total de pacientes tratados
Atención psiquiátrica para pacientes hospitalizados	87,500
Tratamiento de abuso de sustancias	62,300
Asesoramiento de salud mental	115,200

Universal Health Services, Inc. (UHS) - Modelo de negocios: relaciones con los clientes

Enfoque de atención centrada en el paciente

Universal Health Services, Inc. reportó 348 hospitales y otras instalaciones de salud a partir del cuarto trimestre de 2023, atendiendo a aproximadamente 20 millones de pacientes anualmente. Las tasas de satisfacción del paciente de la compañía promediaron 87.6% en su red.

Métricas de interacción del paciente	Rendimiento anual
Interacciones totales del paciente	20,000,000
Tasa de satisfacción promedio del paciente	87.6%
Tasa de retención del paciente	79.3%

Gestión de atención médica personalizada

UHS implementó estrategias personalizadas de gestión de atención en sus instalaciones, centrándose en las necesidades individuales de los pacientes y los planes de tratamiento integrales.

• Protocolos de tratamiento personalizados para el 92% de los pacientes con enfermedades crónicas
• Coordinación de la atención individual para pacientes con afecciones médicas complejas
• Gestión de atención especializada para más de 65 años Demografía de grupos de edad

Plataformas de salud digitales y portales de pacientes

Las plataformas de participación digital apoyaron a 2,4 millones de usuarios activos del portal de pacientes en 2023, con el 68% de los pacientes que acceden a registros médicos en línea y servicios de programación.

Métricas de plataforma digital	Rendimiento anual
Usuarios activos del portal de pacientes	2,400,000
Acceso a registros médicos en línea	68%
Programación de citas digitales	53%

Servicios médicos continuos y servicios de seguimiento

UHS proporcionó servicios de seguimiento integrales con el 94% de los pacientes dados de alta que recibieron comunicación y apoyo posterior al tratamiento.

• Consultas de seguimiento de telesalud para 1.2 millones de pacientes
• Monitoreo remoto del paciente para el manejo de enfermedades crónicas
• Servicios de línea directa de soporte de enfermería 24/7

Coordinación de seguros y facturación

UHS procesó 16.5 millones de reclamos de seguro en 2023, con una tasa de resolución de reclamos de primer paso del 94.7%.

Procesamiento de reclamos de seguro	Rendimiento anual
Reclamaciones totales de seguro procesadas	16,500,000
Tasa de resolución de reclamos de primer paso	94.7%
Tiempo de procesamiento de reclamos promedio	3.2 días

Universal Health Services, Inc. (UHS) - Modelo de negocios: canales

Departamentos de emergencias del hospital

UHS opera 342 hospitales en los Estados Unidos a partir de 2023, y los departamentos de emergencia atienden aproximadamente 20 millones de visitas a los pacientes anualmente.

Tipo de canal	Número de instalaciones	Volumen anual de paciente
Departamentos de emergencias	342	20,000,000

Centros médicos ambulatorios

UHS mantiene 90 centros médicos ambulatorios en 37 estados, manejando aproximadamente 8.5 millones de encuentros ambulatorios por año.

Detalles del centro ambulatorio	Cantidad
Centros para pacientes ambulatorios totales	90
Estados cubiertos	37
Encuentros para pacientes ambulatorios anuales	8,500,000

Plataformas de telemedicina

Las plataformas de salud digital de UHS facilitan aproximadamente 1.2 millones de consultas virtuales anualmente, lo que representa el 7.3% de sus interacciones totales del paciente.

• Volumen de consulta virtual: 1,200,000 anualmente
• Penetración de la plataforma de salud digital: 7.3%
• Duración promedio de consulta virtual: 22 minutos

Servicios directos de admisión al paciente

UHS procesa aproximadamente 1,5 millones de admisiones directas de pacientes anualmente en su red de hospitales.

Canal de admisión	Volumen anual	Porcentaje
Admisiones planificadas	900,000	60%
Admisiones de emergencia	600,000	40%

Sistemas de información sobre atención médica en línea

Las plataformas digitales de UHS reciben 3,6 millones de visitantes mensuales del sitio web, con un 42% de participar en el acceso a la información de salud en línea y un 18% de programación de citas digitalmente.

• Visitantes mensuales del sitio web: 3,600,000
• Acceso a la información de salud en línea: 42%
• Programación de citas digitales: 18%

Universal Health Services, Inc. (UHS) - Modelo de negocios: segmentos de clientes

Pacientes de cuidados agudos

Universal Health Services opera 347 hospitales de cuidados agudos en los Estados Unidos a partir de 2023. Estas instalaciones atienden aproximadamente 21 millones de admisiones de pacientes anualmente.

Tipo de hospital	Número de instalaciones	Volumen anual de paciente
Hospitales de cuidados agudos	347	21 millones

Pacientes de salud conductual

UHS administra 240 centros de salud conductuales en todo el país, tratando a aproximadamente 1,5 millones de pacientes con salud mental anualmente.

• Centros de tratamiento de salud mental: 240
• Volumen anual del paciente de salud conductual: 1.5 millones
• Programas de tratamiento especializados: 75

Pacientes de enfermedades de ancianos y crónicos

UHS atiende a aproximadamente 350,000 pacientes con enfermedades de edad avanzada y crónica a través de unidades especializadas de atención geriátrica y a largo plazo.

Categoría de paciente	Recuento anual de pacientes	Unidades especializadas
Pacientes de edad avanzada	350,000	42

Individuos asegurados y autocomensorales

El desglose de pago del paciente con UHS incluye el 68% de pacientes asegurados y un 32% de individuos que pagan.

Categoría de pago del paciente	Porcentaje	Pacientes anuales estimados
Pacientes asegurados	68%	14.28 millones
Pacientes de autocuidado	32%	6.72 millones

Clientes de atención médica corporativa e institucional

UHS sirve más de 500 contratos de atención médica corporativa y asociaciones institucionales en múltiples estados.

• Contratos de atención médica corporativa: 500+
• Asociaciones institucionales: 325
• Cobertura geográfica: 42 estados

Universal Health Services, Inc. (UHS) - Modelo de negocio: Estructura de costos

Salarios y capacitación del personal médico

A partir de 2022, Universal Health Services, Inc. reportó gastos laborales totales de $ 5.78 mil millones. El desglose de los costos del personal médico incluye:

Categoría	Costo anual
Salarios médicos	$ 2.3 mil millones
Compensación del personal de enfermería	$ 1.9 mil millones
Capacitación y desarrollo del personal	$ 87 millones

Mantenimiento de la instalación de salud

UHS mantuvo 347 instalaciones de salud en 2022, con gastos relacionados con las instalaciones de la siguiente manera:

• Mantenimiento de la instalación: $ 412 millones
• Utilidades e infraestructura: $ 276 millones
• Renovación y actualización de las instalaciones: $ 193 millones

Equipos médicos e inversiones en tecnología

Gastos de tecnología y equipo para 2022:

Categoría de equipo	Monto de la inversión
Equipo de diagnóstico	$ 345 millones
Tecnologías quirúrgicas	$ 276 millones
Sistemas de salud digital	$ 189 millones

Seguros y cumplimiento regulatorio

Gastos relacionados con el cumplimiento para 2022:

• Seguro por negligencia: $ 214 millones
• Costos de cumplimiento regulatorio: $ 98 millones
• Tarifas legales y de consultoría: $ 76 millones

Gastos de investigación y desarrollo

Detalles de inversión de I + D para 2022:

Área de enfoque de I + D	Gasto
Investigación clínica	$ 62 millones
Innovación tecnológica	$ 45 millones
Protocolos de tratamiento	$ 33 millones

Estructura de costos totales para 2022: $ 7.54 mil millones

Universal Health Services, Inc. (UHS) - Modelo de negocios: flujos de ingresos

Servicios hospitalarios para pacientes hospitalizados

Ingresos de pacientes hospitalizados totales para UHS en 2022: $ 6.4 mil millones

Categoría de servicio	Ingresos ($ M)
Hospitales de cuidados agudos	4,200
Hospitales especializados	1,600
Servicios de pacientes hospitalizados quirúrgicos	600

Tratamientos médicos ambulatorios

Ingresos ambulatorios para UHS en 2022: $ 3.2 mil millones

• Servicios de la sala de emergencias: $ 1.1 mil millones
• Imágenes de diagnóstico: $ 450 millones
• Centros quirúrgicos ambulatorios: $ 650 millones

Tarifas de servicio de salud conductual

Ingresos del segmento de salud del comportamiento en 2022: $ 2.8 mil millones

Tipo de servicio	Ingresos ($ M)
Hospitales psiquiátricos	1,900
Centros de tratamiento de adicciones	500
Instalaciones de tratamiento residencial	400

Reembolsos de seguro médico

Ingresos de reembolso total de seguros en 2022: $ 8.7 mil millones

• Seguro privado: $ 5.2 mil millones
• Reembolsos de Medicare: $ 2.3 mil millones
• Reembolsos de Medicaid: $ 1.2 mil millones

Consultas de atención médica especializadas

Ingresos de consulta y servicios profesionales en 2022: $ 350 millones

Tipo de consulta	Ingresos ($ M)
Servicios de telesalud	120
Consultas especializadas	150
Servicios de asesoramiento médico	80

Universal Health Services, Inc. (UHS) - Canvas Business Model: Value Propositions

You're looking at the core reasons why clients choose Universal Health Services, Inc. (UHS) for their care needs as of late 2025. It boils down to the breadth of services, the quality stamp, and the sheer footprint of their operations.

Comprehensive care across the continuum: acute, inpatient, and outpatient behavioral health

Universal Health Services, Inc. (UHS) delivers care across the full spectrum, from immediate medical needs to long-term mental health support. This integrated approach means a patient can transition smoothly between different levels of care within the same system. As of April 15, 2025, the scale of this continuum was:

Facility Type	Count (As of April 15, 2025)
Inpatient Acute Care Hospitals	29
Inpatient Behavioral Health Facilities	331
Acute Care Outpatient Centers and Surgical Hospitals	11 (10 Centers + 1 Surgical Hospital)
Outpatient Behavioral Health Facilities	16

Overall, Universal Health Services, Inc. (UHS) and its affiliates provide superior quality care across more than 400 acute care hospitals, behavioral health facilities, outpatient facilities, and ambulatory care access points.

Diversified service portfolio that mitigates financial risk

The business is structured around two main segments: Acute Care Hospital Services and Behavioral Health Care Services. This diversification helps manage the financial volatility that can hit one area harder than another. For the full year 2025, Universal Health Services, Inc. (UHS) forecasted net revenues between $17.10 billion and $17.31 billion. The second quarter of 2025 saw net revenues climb to $4.284 billion, resulting in a reported net income attributable to Universal Health Services, Inc. (UHS) of $353.2 million for that quarter alone.

High-quality, accredited clinical care (Joint Commission, CARF)

Quality is a stated value, backed by accreditation and patient feedback metrics. While specific Universal Health Services, Inc. (UHS) accreditation status isn't fully detailed, the industry standard for accredited behavioral health facilities generally shows better outcomes. For instance, a 2025 meta-analysis suggested accredited facilities see 20% lower mortality and 15% fewer 30-day readmissions in chronic care populations. Furthermore, in 2024, the Universal Health Services, Inc. (UHS) Behavioral Health Division's Net Promoter Score was 41. Also, in 2024, 81% of the 95 services evaluated under the Cygnet brand earned an "Outstanding" or "Good" rating by U.K. regulators.

Access to specialized mental health and substance abuse treatment

The sheer scale of their behavioral health footprint-with 331 inpatient facilities and 16 outpatient facilities as of April 15, 2025-is a key value proposition for patients needing specialized care. This focus allows for deep expertise in mental health and substance abuse treatment. The company is actively building this out, with executives planning to open between 10 to 12 new outpatient behavioral facilities each year going forward.

Geographic convenience with facilities in 39 U.S. states and the U.K.

You can find a Universal Health Services, Inc. (UHS) facility in a wide geographic area, making access easier for diverse patient populations. As of early 2025, Universal Health Services, Inc. (UHS) operated facilities across 39 U.S. states, Washington D.C., Puerto Rico, and the U.K.. This broad presence supports local community care delivery.

Finance: draft 13-week cash view by Friday.

Universal Health Services, Inc. (UHS) - Canvas Business Model: Customer Relationships

You're looking at how Universal Health Services, Inc. (UHS) manages its connections with the people and entities that drive its revenue and mission. It's a mix of direct patient interaction, strategic provider alignment, and complex payer negotiations.

High-touch, patient-centered care models in facility settings

The relationship with the direct customer-the patient-is rooted in facility-based care, spanning both acute and behavioral health services. Universal Health Services, Inc. (UHS) operates through a significant physical footprint, which includes more than 400 acute care hospitals, behavioral health facilities and ambulatory centers across the U.S. and U.K.. As of the corporate snapshot in August 2025, the company listed 80+ Facilities, employed 19,860 people, and served 0.7M Patients per year, supported by 6,220+ Licensed Beds.

The focus on patient-centeredness is being augmented with technology to improve continuity. For instance, Universal Health Services, Inc. (UHS) launched Hippocratic AI's generative AI healthcare agents to enhance post-discharge patient engagement and reduce readmissions. Volume trends in 2025 show this model is attracting patients:

Service Segment	Metric (YoY Change Q3 2025)	Value
Acute Care	Same-Facility Adjusted Admissions Increase	2.0%
Behavioral Health Care	Same-Facility Adjusted Admissions Increase	0.5%

The company's operational structure includes 345 inpatient facilities and 100 outpatient access points, with a strategic push to grow the outpatient behavioral health business to meet payer demand for freestanding care settings.

Maintaining strong relationships with affiliated physicians

The relationship with physicians is critical, especially given the broader industry trend toward consolidation. While Universal Health Services, Inc. (UHS) has dedicated PHYSICIAN NETWORKS listed on its career sites, specific affiliation counts for 2025 aren't public. However, the company's structure supports physician engagement through its Independence Physician Management division. The general market context shows that nearly 47.9% of Primary Care Physicians were affiliated with hospitals as of 2022, a trend that continues to shape provider relationships.

The focus is on ensuring the clinical workforce is supported, though labor costs remain a pressure point across the industry, with median per-physician expense for medical groups reaching $1.2 million on an annualized basis for April 2025 [cite: 17, from prior context].

Negotiated, long-term contracts with major commercial payers

Payer relationships are managed through extensive contract negotiation, balancing government reimbursement with commercial rates. For the first half of 2023, patients with commercial insurance or privately-managed Medicare/Medicaid plans accounted for 59 percent of Universal Health Services, Inc. (UHS) patient service revenues.

Here is a breakdown of patient service revenues by payer for the first half of 2023, which serves as the most recent detailed payer mix data available:

• Commercial: $2.1 billion (30 percent)
• Managed Medicaid: $1.2 billion (17 percent)
• Medicare Advantage: $849.7 million (12 percent)
• Medicare: $815.8 million (12 percent)

On the government side, Universal Health Services, Inc. (UHS) is actively managing its relationship with state programs, expecting to net $1.3 billion from state supplemental payment programs across 2025. This revenue stream is crucial, as Q2 2025 growth was supported by approximately $101 million in incremental Medicaid reimbursements [cite: 4, from prior context].

Community engagement and uncompensated/charity care provision

Universal Health Services, Inc. (UHS) explicitly states its policy to provide quality care regardless of a patient's ability to pay, screening for Charity Care to assist those unable to meet their bill portion. The eligibility criteria for Charity Care often follow the Federal Poverty Guideline (FPG), deeming patients eligible if their gross income is less than 400% of the FPG under severe financial hardship.

For uninsured patients at certain locations, like UHS in Binghamton, a 35% discount from standard charges is applied upfront. The company is also innovating patient support by partnering with Curae to offer patient financing lines up to $10,000 and coverage sponsorship for up to one year for qualifying Marketplace plan premiums.

The overall financial commitment to community benefit is significant, though the specific 2025 dollar amount for charity care expense is not reported in the available data. Nationally, hospitals accumulated over $36 billion per year in uncompensated care costs over the last three years, according to a CMS proposed rule.

Universal Health Services, Inc. (UHS) - Canvas Business Model: Channels

You're looking at how Universal Health Services, Inc. (UHS) gets its services to the patient base, and it's a mix of physical locations and digital reach.

The physical footprint for Universal Health Services, Inc. (UHS) as of early to mid-2025 is substantial, built around two core hospital divisions and an expanding network of access points.

Channel Type	Facility Count (Latest Reported 2025 Data)	Context/Date of Data
Inpatient Acute Care Hospitals	29	As of April 15, 2025
Inpatient Behavioral Health Facilities	334	As of First Quarter 2025
Freestanding Emergency Departments (FEDs)	33	As of April 15, 2025
Acute Care Outpatient Centers and Surgical Hospital	11 (10 Centers + 1 Surgical Hospital)	As of April 15, 2025
Outpatient Behavioral Health Facilities	16	As of April 15, 2025

Overall, Universal Health Services, Inc. (UHS) and its affiliates operate across more than 400 acute care hospitals, behavioral health facilities, outpatient facilities, and ambulatory care access points across the U.S., Puerto Rico, and the United Kingdom.

The company's operational scale is also reflected in its patient volume and financial scale from the prior year, which informs the capacity of these channels.

• 2024 Patients Treated: Approximately 3.7 million.
• 2024 Revenues: $15.8 billion.
• Net revenues generated from acute care services on a same facility basis increased by 8.5% during the full year 2024.
• Net revenues generated from behavioral health services on a same facility basis increased by 10.7% during 2024.

The combination of physical sites is supported by a growing digital presence, particularly in the behavioral health space where virtual care is highly effective.

Telehealth and digital platforms are used for behavioral and post-discharge care, extending the reach of their physical facilities.

• Universal Health Services, Inc. Behavioral Health Division offers telehealth treatment programs.
• The U.S. digital health market is projected to reach $5.02 billion by 2025.
• For Medicare beneficiaries in the U.S., coverage for non-behavioral/mental services provided in a patient's home was extended through September 30, 2025.
• Coverage for behavioral/mental health telehealth services in the home is permanent.

The company is also part of a broader industry where telehealth adoption is high, which suggests a proven channel for follow-up and specialized care.

Telehealth Metric	Data Point	Context/Date
Americans who have had a telehealth visit	54%	As of 2025 data context
U.S. hospitals connecting with patients via telehealth	78.6%	General U.S. data

Finance: draft 13-week cash view by Friday.

Universal Health Services, Inc. (UHS) - Canvas Business Model: Customer Segments

You're looking at the core groups Universal Health Services, Inc. (UHS) serves, which directly dictates how they structure their operations and revenue cycle. The customer base is clearly split between acute medical needs and specialized behavioral health services, with payer mix being the critical filter for revenue realization.

Patients requiring acute medical/surgical care represent a massive segment of the business. For the full year 2024, this division generated $8.92 billion in revenue, making up 56.4% of the total reported revenue of $15.8 billion. You saw volume growth continue into 2025; for instance, in the first quarter of 2025, same-facility adjusted admissions (adjusted for outpatient activity) increased by 2.4% year-over-year. By the second quarter of 2025, same-facility adjusted admissions were up 2.0%. The company operates 29 inpatient acute care hospitals as of the first quarter of 2025.

For patients needing specialized behavioral health and substance abuse treatment, this segment is substantial, contributing $6.90 billion in revenue in 2024, or 43.6% of the total. While acute care saw consistent volume gains in early 2025, behavioral health volume was more mixed. In Q1 2025, same-facility adjusted admissions actually decreased by 1.6% compared to Q1 2024, though net revenues for this segment still increased by 5.5% on a same-facility basis. However, Q2 2025 showed a slight rebound, with same-facility adjusted admissions rising 0.4% year-over-year, and net revenues increasing 8.9% on a same-facility basis. UHS is actively working to capture more of this market by planning to open 10 to 15 new off-campus outpatient facilities.

Here's a quick look at the operational scale for these two primary patient groups based on the latest full-year 2024 statistics:

Metric	Acute Care Hospital Services (2024)	Behavioral Health Services (2024)
Revenue	$8.92 billion	$6.90 billion
Percentage of Total Revenue	56.4%	43.6%
Inpatient Admissions/Patient Count	331,000 inpatient admissions	Approximately 730,000 patients served
Patient Days	1.6 million patient days	5.5 million patient days in the U.S.

Your next layer of customer segments involves the entities paying the bills. Commercial Health Insurers and Managed Care Organizations (MCOs) are a primary revenue source, as they, along with privately-managed Medicare and Medicaid plans, accounted for 59% of patient service revenues in the first half of 2023. While that specific payer mix percentage is from 2023, the continued focus on pricing power in 2025 suggests these commercial contracts remain vital. Executives noted that both segments saw strong year-over-year pricing increases, supported by rate growth and payer negotiations as of late 2025.

Government payers (Medicare and Medicaid beneficiaries) are also crucial, especially given the regulatory environment. For Medicare, UHS's Accountable Care Organizations (ACOs) drove record results, saving Medicare $100 Million in 2024. On the Medicaid side, there is a significant, though potentially temporary, financial component from supplemental programs. For the third quarter of 2025, UHS expected a net benefit of $90 million from approved state Medicaid supplemental programs, with an additional $25 million anticipated in Q4 2025. CMS proposed a net +2.6% increase in outpatient prospective payment system (OPPS) rates for 2025, with a +2.8% rise specifically for behavioral health inpatient facilities.

Finally, the affiliated and credentialed physicians form a key partnership segment, as they are the source of referrals for both inpatient and outpatient services. While specific financial numbers tied directly to this segment are not typically broken out, the overall operational success depends on their preference. The company's 2024 mission statement explicitly aims to be a provider that physicians prefer for their patients. The entire system, which employed approximately 99,300 people globally as of Q1 2025, relies on these relationships to feed patient volume into its 29 acute care hospitals and extensive behavioral health network.

• The Patriot Support Programs served over 17,800 military members, veterans, and families in 2024.
• UHS employed 23,000 nurses globally in 2024.
• The company is actively managing labor costs, which remain a focus area despite gradual hiring trend improvements in 2025.

Universal Health Services, Inc. (UHS) - Canvas Business Model: Cost Structure

You're looking at the core expenses for Universal Health Services, Inc. (UHS) as we close out 2025. The cost structure is dominated by personnel, as is typical in healthcare, but capital deployment for growth is also a major factor.

Labor is your single biggest line item, and frankly, it's the one management is watching most closely. While general private industry wage inflation was running at 3.5% for the twelve months ending June 2025, the specialized nature of clinical roles means UHS likely faces pressure at the higher end of the requested 3% to 4% range, or even above it for certain roles. For context on the scale, for the three months ended March 31, 2025, Salaries, wages and benefits for All Acute Care Hospital Services represented 38.8% of Net Revenues.

Here's a snapshot of key operating cost components from the first quarter of 2025 for the Acute Care Hospital Services segment on a same-facility basis:

Cost Category	Amount as % of Net Revenues (Q1 2025)
Salaries, wages and benefits	39.8%
Supplies expense	15.3%
Other operating expenses	28.1%

Supplies, pharmaceuticals, and medical equipment expenses are substantial, with Supplies expense alone hitting 15.3% of Net Revenues for same-facility Acute Care in Q1 2025. You know that pharmaceutical costs have been volatile, so this line item requires constant monitoring against payer rates.

Capital expenditures are significant, reflecting the ongoing build-out of capacity. For the first nine months of 2025, Universal Health Services, Inc. spent $734 million on capital expenditures. This included close to 30% of that spend going toward the new hospital in Florida and a replacement facility in California. The first half of 2025 alone saw $505 million in CapEx.

Administrative and general overhead expenses, often reported as Selling, General, & Administration Expense, totaled $414.58 million for the third quarter of 2025. Separately, the company reported Other Operating Expense for the third quarter of 2025 was $1,450 Million.

New facility ramp-up costs hit the bottom line directly. For instance, in the second quarter of 2025, executives acknowledged about $25 million in startup losses due to a new hospital's slower-than-expected Medicare certification. CFO Steve Filton specifically noted that problems receiving Medicaid certification and other start-up issues at the newly opened Cedar Hill Regional Medical Center in Washington, D.C., tempered the guidance increase by about $25 million.

The cost structure is being managed through several levers:

• Acute care same-facility EBITDA margin improved by 190 basis points year-over-year in Q3 2025, supported by expense control.
• Hiring trends have improved steadily throughout 2025.
• The company is focused on capturing demand through outpatient expansion in the behavioral health segment.
• The company is prioritizing excess free cash flow for share buybacks over new acquisitions in the near term.

Finance: draft 13-week cash view by Friday.

Universal Health Services, Inc. (UHS) - Canvas Business Model: Revenue Streams

Universal Health Services, Inc. (UHS) revenue streams are heavily reliant on government programs and commercial payers, with a significant boost from state-level supplemental funding.

The full-year 2025 consolidated net revenues for Universal Health Services, Inc. are projected to land between $17.3 billion and $17.4 billion.

A key component of the 2025 revenue forecast is the expected net amount from State supplemental payment programs, which Universal Health Services, Inc. anticipates will net $1.3 billion for the year.

For the first nine months of 2025, Universal Health Services, Inc. reported net revenues of $12.879 billion, showing a 9.9% increase compared to the same period in 2024.

The third quarter of 2025 saw net revenues reach about $4.495 billion, a 13.4% year-over-year gain.

You can see the breakdown of the payer mix from patient service revenues as of the first half of 2023, which gives a good picture of the underlying revenue sources:

Revenue Source Category	Amount (as of H1 2023)	Percentage of Patient Service Revenues (as of H1 2023)
Commercial Insurance	$2.1 billion	30 percent
Managed Medicaid	$1.2 billion	17 percent
Medicare	$815.8 million	12 percent
Medicare Advantage	$849.7 million	12 percent
Medicaid (Direct)	$666.3 million	9 percent
UK Operations	$357.9 million	5 percent
Other	$453.1 million	6 percent

Government reimbursement from Medicare and Medicaid programs forms a substantial base, though the exact 2025 figures are embedded within the total revenue projection and the supplemental payment figures. For instance, during the second quarter of 2025, executives noted about $25 million in startup losses due to a new hospital's slower-than-expected Medicare certification.

Regarding fees from outpatient services and ancillary services, the growth in revenue per adjusted admission and patient day reflects strong pricing power across services. For the first nine months of 2025:

• Net revenue per adjusted admission (Acute Care Services) increased by 5.4% year over year.
• Net revenue per adjusted patient day (Acute Care Services) increased by 7.0% year over year.
• Net revenue per adjusted admission (Behavioral Health Care Services) increased by 8.2% year over year.
• Net revenue per adjusted patient day (Behavioral Health Care Services) increased by 7.2% year over year.

Also, in the second quarter of 2025, same-store net revenues generated via behavioral health services rose 8.9% year over year, and on the acute side, the overall net revenue jump was 7.9% compared to the prior year's second quarter.

Finance: draft 13-week cash view by Friday.