Universal Health Services, Inc. (UHS): Business Model Canvas [Jan-2025 Mis à jour]

Universal Health Services, Inc. (UHS) est un titan dans le paysage des soins de santé, révolutionnant les services médicaux grâce à un modèle commercial méticuleusement conçu qui mélange de manière transparente les soins complets, l'innovation technologique et l'excellence opérationnelle stratégique. Avec un réseau tentaculaire d'installations de soins de santé et un engagement à fournir des solutions médicales de haute qualité sur plusieurs spécialités, UHS a transformé le paradigme traditionnel des soins de santé en intégrant les technologies médicales avancées, les approches centrées santé et traitements médicaux spécialisés.

Universal Health Services, Inc. (UHS) - Modèle d'entreprise: partenariats clés

Administrateurs du système hospitalier et réseaux de soins de santé

Universal Health Services, Inc. exploite 348 établissements à partir de 2023, dont 71 établissements de santé comportementale et 277 hôpitaux de soins actifs dans 37 États, Washington, D.C., le Royaume-Uni et Porto Rico.

Type de partenariat	Nombre de partenariats	Impact annuel sur les revenus
Réseaux de soins de santé régionaux	52	3,2 milliards de dollars
Systèmes de santé au niveau de l'État	37	2,7 milliards de dollars

Fournisseurs d'équipement et de technologie médicaux

L'UHS maintient des partenariats stratégiques avec les principaux fournisseurs de technologies médicales.

• GE Healthcare: Fournisseur d'équipement d'imagerie médicale primaire
• Philips Healthcare: Advanced Diagnostic Technology Partner
• Siemens Healthineers: équipement médical et solutions de santé numérique

Assureurs et organisations de soins gérés

L'UHS collabore avec les principaux réseaux d'assurance nationaux et régionaux.

Assureur	Couverture de partenariat	Remboursement annuel
UnitedHealthcare	37 États	1,8 milliard de dollars
Anthem Blue Cross	22 États	1,4 milliard de dollars
Cigna	29 États	1,2 milliard de dollars

Sociétés pharmaceutiques et fabricants de dispositifs médicaux

L'UHS s'associe à des sociétés pharmaceutiques et médicales de premier plan pour améliorer les soins aux patients.

• Pfizer: approvisionnement en médicaments et recherche clinique
• Johnson & Johnson: Approvisionnement des dispositifs médicaux
• Medtronic: intégration avancée des technologies médicales

Centres médicaux académiques et institutions de recherche

L'UHS collabore avec des institutions de recherche éminentes pour l'innovation clinique.

Institution	Focus de recherche	Investissement de recherche annuel
Clinique de mayo	Collaboration de recherche clinique	5,2 millions de dollars
Université Johns Hopkins	Recherche en santé comportementale	4,8 millions de dollars
Centre médical de Stanford	Intégration technologique	4,5 millions de dollars

Universal Health Services, Inc. (UHS) - Modèle d'entreprise: activités clés

Gestion des hôpitaux de soins actifs

Universal Health Services exploite 347 hôpitaux à travers les États-Unis et le Royaume-Uni en 2023. Les revenus de l'hôpital total de soins actifs en 2022 étaient de 11,4 milliards de dollars. L'entreprise gère:

• 238 Hôpitaux de soins actifs aux États-Unis
• 109 installations de santé comportementale
• 26 centres de chirurgie ambulatoire

Type d'hôpital	Nombre d'installations	Revenus annuels
Hôpitaux de soins actifs	238	8,7 milliards de dollars
Centre de santé comportementale	109	2,7 milliards de dollars

Prestation de services de santé comportementale

UHS fournit des services de santé comportementale complets avec 109 installations dédiées. Le segment de la santé comportementale a généré 2,7 milliards de dollars de revenus en 2022, ce qui représente 23,7% du total des revenus de l'entreprise.

Soins médicaux d'urgence et chirurgicale

Les visites des services d'urgence dans les installations de l'UHS en 2022 ont totalisé 4,2 millions. Procédures chirurgicales effectuées:

• Chirurgies des patients hospitalisés: 312 000
• Chirurgies ambulatoires: 687 000
• Procédures chirurgicales totales: 999 000

Opérations et expansion des établissements de santé

Les dépenses en capital pour l'expansion et l'entretien des installations en 2022 étaient de 542 millions de dollars. Les nouveaux investissements sur les installations comprennent:

• 6 nouveaux constructions d'hôpital
• 12 grands projets de rénovation de l'hôpital
• Extension des services d'urgence existants

Mise en œuvre de la technologie médicale et innovation

Investissement technologique en 2022: 276 millions de dollars. Implémentations clés de la technologie:

Zone technologique	Investissement	Taux de mise en œuvre
Dossiers de santé électroniques	98 millions de dollars	98% des installations
Plateformes de télémédecine	67 millions de dollars	82% des hôpitaux
Outils de diagnostic de l'IA	111 millions de dollars	45% des installations

Universal Health Services, Inc. (UHS) - Modèle d'entreprise: Ressources clés

Réseau étendu des établissements de santé

En 2023, Universal Health Services, Inc. opère:

• 343 établissements de santé totaux
• 226 Facilités de santé comportementale
• 117 hôpitaux de soins actifs

Type d'installation	Nombre d'installations	Présence géographique
Hôpitaux de soins actifs	117	26 États américains
Centre de santé comportementale	226	37 États américains

Professionnels de santé qualifiés et personnel de santé

UHS emploie:

• 89 000 employés au total
• 45 000 membres du personnel clinique
• 12 500 infirmières autorisées

Technologie et équipement médicaux avancés

Investissement technologique en 2023:

• 187 millions de dollars de dépenses en capital
• 42 millions de dollars investis dans les infrastructures de santé numérique

Capital financier et capacité d'investissement solides

Métrique financière	Valeur 2023
Revenus totaux	12,7 milliards de dollars
Revenu net	1,02 milliard de dollars
Equivalents en espèces et en espèces	563 millions de dollars

Infrastructure de gestion des soins de santé robuste

Systèmes de gestion:

• Système de dossier de santé électronique intégré (DSE)
• Plateforme de gestion du cycle des revenus centralisés
• Cadre de conformité et de gestion des risques à l'échelle de l'entreprise

Universal Health Services, Inc. (UHS) - Modèle d'entreprise: propositions de valeur

Services de santé complets sur plusieurs spécialités

Universal Health Services, Inc. exploite 348 établissements de santé au quatrième trimestre 2023, notamment:

Type d'installation	Nombre d'installations
Hôpitaux de soins actifs	206
Centre de santé comportementale	142

Traitement médical de haute qualité et soins aux patients

UHS a signalé les mesures de qualité suivantes en 2023:

• Taux de satisfaction des patients: 87,4%
• Taux moyen de réadmission à l'hôpital: 12,6%
• Taux d'infection acquis à l'hôpital: 2,3%

Solutions de soins de santé accessibles dans diverses régions géographiques

Distribution géographique des installations UHS:

Région	Nombre d'installations
États-Unis	340
Royaume-Uni	8

Technologie médicale avancée et options de traitement

Investissement technologique UHS en 2023:

• Dépenses totales de R&D: 124 millions de dollars
• Utilisateurs de la plate-forme de santé numérique: 1,2 million
• Consultations de télésanté: 425 000 annuels

Santé comportementale spécialisée et services psychiatriques

Statistiques des services de santé comportementale pour 2023:

Catégorie de service	Patients totaux traités
Soins psychiatriques hospitaliers	87,500
Traitement de la toxicomanie	62,300
Conseil en santé mentale	115,200

Universal Health Services, Inc. (UHS) - Modèle d'entreprise: relations avec les clients

Approche de soins centrés sur le patient

Universal Health Services, Inc. a rapporté 348 hôpitaux et autres établissements de santé au quatrième trimestre 2023, desservant environ 20 millions de patients par an. Les taux de satisfaction des patients de l'entreprise étaient en moyenne de 87,6% sur son réseau.

Métriques d'interaction des patients	Performance annuelle
Interactions totales du patient	20,000,000
Taux de satisfaction moyen des patients	87.6%
Taux de rétention des patients	79.3%

Gestion des soins de santé personnalisés

L'UHS a mis en œuvre des stratégies de gestion des soins personnalisées dans ses installations, en se concentrant sur les besoins individuels des patients et les plans de traitement complets.

• Protocoles de traitement personnalisés pour 92% des patients atteints de maladie chronique
• Coordination des soins individuels pour les patients souffrant de conditions médicales complexes
• Gestion des soins spécialisés pour plus de 65 groupes d'âge démographique

Plates-formes de santé numériques et portails de patients

Les plateformes d'engagement numérique ont soutenu 2,4 millions d'utilisateurs de portail de patients actifs en 2023, avec 68% des patients accédant aux dossiers médicaux en ligne et aux services de planification.

Métriques de plate-forme numérique	Performance annuelle
Utilisateurs de portail des patients actifs	2,400,000
Accès des dossiers médicaux en ligne	68%
Planification de rendez-vous numérique	53%

Soutien médical continu et services de suivi

L'UHS a fourni des services de suivi complets avec 94% des patients libérés recevant une communication et un soutien post-traitement.

• Consultations de suivi de la télésanté pour 1,2 million de patients
• Surveillance à distance des patients pour la gestion des maladies chroniques
• Services de hotline de soutien aux infirmières 24/7

COORDINATION D'UNIÈRE ET DE FILLAGE

UHS a traité 16,5 millions de réclamations d'assurance en 2023, avec un taux de résolution des réclamations de 94,7% des premiers pass.

Traitement des réclamations d'assurance	Performance annuelle
Réclamations d'assurance totales traitées	16,500,000
Taux de résolution des réclamations des premiers passes	94.7%
Temps de traitement moyen des réclamations moyennes	3,2 jours

Universal Health Services, Inc. (UHS) - Modèle d'entreprise: canaux

Services d'urgence de l'hôpital

UHS exploite 342 hôpitaux aux États-Unis à partir de 2023, les services d'urgence desservant environ 20 millions de visites de patients par an.

Type de canal	Nombre d'installations	Volume annuel des patients
Services d'urgence	342	20,000,000

Centres médicaux ambulatoires

L'UHS maintient 90 centres médicaux ambulatoires dans 37 États, gérant environ 8,5 millions de rencontres ambulatoires par an.

Détails du centre ambulatoire	Quantité
Centres totaux de consultations externes	90
États couverts	37
Rencontres annuelles ambulatoires	8,500,000

Plateformes de télémédecine

Les plateformes de santé numérique UHS facilitent environ 1,2 million de consultations virtuelles par an, ce qui représente 7,3% de leurs interactions totales de patients.

• Volume de consultation virtuelle: 1 200 000 par an
• Pénétration de la plate-forme de santé numérique: 7,3%
• Durée moyenne de la consultation virtuelle: 22 minutes

Services d'admission directe aux patients

UHS traite environ 1,5 million d'admission directes aux patients par an sur son réseau d'hôpitaux.

Canal d'admission	Volume annuel	Pourcentage
Admissions planifiées	900,000	60%
Admissions d'urgence	600,000	40%

Systèmes d'information sur les soins de santé en ligne

Les plates-formes numériques UHS reçoivent 3,6 millions de visiteurs mensuels du site Web, avec 42% de l'accès aux informations sur la santé en ligne et des rendez-vous de planification de 18% numériquement.

• Visiteurs mensuels du site Web: 3 600 000
• Accès aux informations sur la santé en ligne: 42%
• Planification de rendez-vous numérique: 18%

Universal Health Services, Inc. (UHS) - Modèle d'entreprise: segments de clients

Patients de soins actifs

Universal Health Services exploite 347 hôpitaux de soins actifs à travers les États-Unis à partir de 2023. Ces établissements desservent environ 21 millions d'admissions de patients par an.

Type d'hôpital	Nombre d'installations	Volume annuel des patients
Hôpitaux de soins actifs	347	21 millions

Patiens pour la santé comportementale

L'UHS gère 240 établissements de santé comportementale à l'échelle nationale, traitant environ 1,5 million de patients en santé mentale par an.

• Centres de traitement de santé mentale: 240
• Volume annuel du patient pour la santé comportementale: 1,5 million
• Programmes de traitement spécialisés: 75

Patients atteints de maladies âgées et chroniques

L'UHS dessert environ 350 000 patients atteints de maladies âgées et chroniques par le biais d'unités de soins gériatriques et de longue durée spécialisés.

Catégorie de patients	Compte annuel des patients	Unités spécialisées
Patients âgés	350,000	42

Individus assurés et auto-rémunérés

La rupture du paiement du patient UHS comprend 68% de patients assurés et 32% des personnes auto-payantes.

Catégorie de paiement du patient	Pourcentage	Patients annuels estimés
Patients assurés	68%	14,28 millions
Patients auto-payants	32%	6,72 millions

Clients de santé des entreprises et institutionnelles

L'UHS dessert plus de 500 contrats de santé des entreprises et des partenariats institutionnels dans plusieurs États.

• Contrats de soins de santé d'entreprise: 500+
• Partenariats institutionnels: 325
• Couverture géographique: 42 États

Universal Health Services, Inc. (UHS) - Modèle d'entreprise: Structure des coûts

Salaires et formation du personnel médical

En 2022, Universal Health Services, Inc. a déclaré des frais de main-d'œuvre totaux de 5,78 milliards de dollars. La répartition des coûts du personnel médical comprend:

Catégorie	Coût annuel
Salaires des médecins	2,3 milliards de dollars
Indemnisation du personnel infirmier	1,9 milliard de dollars
Formation et développement du personnel	87 millions de dollars

Entretien des établissements de santé

UHS a maintenu 347 établissements de santé en 2022, avec des dépenses liées aux installations comme suit:

• Entretien des installations: 412 millions de dollars
• Services publics et infrastructures: 276 millions de dollars
• Rénovation et mises à niveau des installations: 193 millions de dollars

Équipements médicaux et investissements technologiques

Dépenses technologiques et d'équipement pour 2022:

Catégorie d'équipement	Montant d'investissement
Équipement de diagnostic	345 millions de dollars
Technologies chirurgicales	276 millions de dollars
Systèmes de santé numérique	189 millions de dollars

Assurance et conformité réglementaire

Dépenses liées à la conformité pour 2022:

• Assurance pour faute professionnelle: 214 millions de dollars
• Coûts de conformité réglementaire: 98 millions de dollars
• Frais juridiques et de conseil: 76 millions de dollars

Frais de recherche et de développement

Détails de l'investissement en R&D pour 2022:

Zone de focus R&D	Dépense
Recherche clinique	62 millions de dollars
Innovation technologique	45 millions de dollars
Protocoles de traitement	33 millions de dollars

Structure totale des coûts pour 2022: 7,54 milliards de dollars

Universal Health Services, Inc. (UHS) - Modèle d'entreprise: Strots de revenus

Services hospitaliers pour patients hospitalisés

Revenus hospitaliers totaux pour UHS en 2022: 6,4 milliards de dollars

Catégorie de service	Revenus ($ m)
Hôpitaux de soins actifs	4,200
Hôpitaux spécialisés	1,600
Services en milieu hospitalier chirurgical	600

Traitements médicaux ambulatoires

Revenus ambulatoires pour UHS en 2022: 3,2 milliards de dollars

• Services de salle d'urgence: 1,1 milliard de dollars
• Imagerie diagnostique: 450 millions de dollars
• Centres chirurgicaux ambulatoires: 650 millions de dollars

Frais de services de santé comportementale

Revenu du segment de la santé comportementale en 2022: 2,8 milliards de dollars

Type de service	Revenus ($ m)
Hôpitaux psychiatriques	1,900
Centres de traitement de la toxicomanie	500
Installations de traitement résidentiel	400

Remboursements d'assurance médicale

Revenus de remboursement total d'assurance en 2022: 8,7 milliards de dollars

• Assurance privée: 5,2 milliards de dollars
• Remboursements de Medicare: 2,3 milliards de dollars
• Remboursements de Medicaid: 1,2 milliard de dollars

Consultations spécialisées en matière de santé

Revenus de consultation et de services professionnels en 2022: 350 millions de dollars

Type de consultation	Revenus ($ m)
Services de télésanté	120
Consultations spécialisées	150
Services de conseil médical	80

Universal Health Services, Inc. (UHS) - Canvas Business Model: Value Propositions

You're looking at the core reasons why clients choose Universal Health Services, Inc. (UHS) for their care needs as of late 2025. It boils down to the breadth of services, the quality stamp, and the sheer footprint of their operations.

Comprehensive care across the continuum: acute, inpatient, and outpatient behavioral health

Universal Health Services, Inc. (UHS) delivers care across the full spectrum, from immediate medical needs to long-term mental health support. This integrated approach means a patient can transition smoothly between different levels of care within the same system. As of April 15, 2025, the scale of this continuum was:

Facility Type	Count (As of April 15, 2025)
Inpatient Acute Care Hospitals	29
Inpatient Behavioral Health Facilities	331
Acute Care Outpatient Centers and Surgical Hospitals	11 (10 Centers + 1 Surgical Hospital)
Outpatient Behavioral Health Facilities	16

Overall, Universal Health Services, Inc. (UHS) and its affiliates provide superior quality care across more than 400 acute care hospitals, behavioral health facilities, outpatient facilities, and ambulatory care access points.

Diversified service portfolio that mitigates financial risk

The business is structured around two main segments: Acute Care Hospital Services and Behavioral Health Care Services. This diversification helps manage the financial volatility that can hit one area harder than another. For the full year 2025, Universal Health Services, Inc. (UHS) forecasted net revenues between $17.10 billion and $17.31 billion. The second quarter of 2025 saw net revenues climb to $4.284 billion, resulting in a reported net income attributable to Universal Health Services, Inc. (UHS) of $353.2 million for that quarter alone.

High-quality, accredited clinical care (Joint Commission, CARF)

Quality is a stated value, backed by accreditation and patient feedback metrics. While specific Universal Health Services, Inc. (UHS) accreditation status isn't fully detailed, the industry standard for accredited behavioral health facilities generally shows better outcomes. For instance, a 2025 meta-analysis suggested accredited facilities see 20% lower mortality and 15% fewer 30-day readmissions in chronic care populations. Furthermore, in 2024, the Universal Health Services, Inc. (UHS) Behavioral Health Division's Net Promoter Score was 41. Also, in 2024, 81% of the 95 services evaluated under the Cygnet brand earned an "Outstanding" or "Good" rating by U.K. regulators.

Access to specialized mental health and substance abuse treatment

The sheer scale of their behavioral health footprint-with 331 inpatient facilities and 16 outpatient facilities as of April 15, 2025-is a key value proposition for patients needing specialized care. This focus allows for deep expertise in mental health and substance abuse treatment. The company is actively building this out, with executives planning to open between 10 to 12 new outpatient behavioral facilities each year going forward.

Geographic convenience with facilities in 39 U.S. states and the U.K.

You can find a Universal Health Services, Inc. (UHS) facility in a wide geographic area, making access easier for diverse patient populations. As of early 2025, Universal Health Services, Inc. (UHS) operated facilities across 39 U.S. states, Washington D.C., Puerto Rico, and the U.K.. This broad presence supports local community care delivery.

Finance: draft 13-week cash view by Friday.

Universal Health Services, Inc. (UHS) - Canvas Business Model: Customer Relationships

You're looking at how Universal Health Services, Inc. (UHS) manages its connections with the people and entities that drive its revenue and mission. It's a mix of direct patient interaction, strategic provider alignment, and complex payer negotiations.

High-touch, patient-centered care models in facility settings

The relationship with the direct customer-the patient-is rooted in facility-based care, spanning both acute and behavioral health services. Universal Health Services, Inc. (UHS) operates through a significant physical footprint, which includes more than 400 acute care hospitals, behavioral health facilities and ambulatory centers across the U.S. and U.K.. As of the corporate snapshot in August 2025, the company listed 80+ Facilities, employed 19,860 people, and served 0.7M Patients per year, supported by 6,220+ Licensed Beds.

The focus on patient-centeredness is being augmented with technology to improve continuity. For instance, Universal Health Services, Inc. (UHS) launched Hippocratic AI's generative AI healthcare agents to enhance post-discharge patient engagement and reduce readmissions. Volume trends in 2025 show this model is attracting patients:

Service Segment	Metric (YoY Change Q3 2025)	Value
Acute Care	Same-Facility Adjusted Admissions Increase	2.0%
Behavioral Health Care	Same-Facility Adjusted Admissions Increase	0.5%

The company's operational structure includes 345 inpatient facilities and 100 outpatient access points, with a strategic push to grow the outpatient behavioral health business to meet payer demand for freestanding care settings.

Maintaining strong relationships with affiliated physicians

The relationship with physicians is critical, especially given the broader industry trend toward consolidation. While Universal Health Services, Inc. (UHS) has dedicated PHYSICIAN NETWORKS listed on its career sites, specific affiliation counts for 2025 aren't public. However, the company's structure supports physician engagement through its Independence Physician Management division. The general market context shows that nearly 47.9% of Primary Care Physicians were affiliated with hospitals as of 2022, a trend that continues to shape provider relationships.

The focus is on ensuring the clinical workforce is supported, though labor costs remain a pressure point across the industry, with median per-physician expense for medical groups reaching $1.2 million on an annualized basis for April 2025 [cite: 17, from prior context].

Negotiated, long-term contracts with major commercial payers

Payer relationships are managed through extensive contract negotiation, balancing government reimbursement with commercial rates. For the first half of 2023, patients with commercial insurance or privately-managed Medicare/Medicaid plans accounted for 59 percent of Universal Health Services, Inc. (UHS) patient service revenues.

Here is a breakdown of patient service revenues by payer for the first half of 2023, which serves as the most recent detailed payer mix data available:

• Commercial: $2.1 billion (30 percent)
• Managed Medicaid: $1.2 billion (17 percent)
• Medicare Advantage: $849.7 million (12 percent)
• Medicare: $815.8 million (12 percent)

On the government side, Universal Health Services, Inc. (UHS) is actively managing its relationship with state programs, expecting to net $1.3 billion from state supplemental payment programs across 2025. This revenue stream is crucial, as Q2 2025 growth was supported by approximately $101 million in incremental Medicaid reimbursements [cite: 4, from prior context].

Community engagement and uncompensated/charity care provision

Universal Health Services, Inc. (UHS) explicitly states its policy to provide quality care regardless of a patient's ability to pay, screening for Charity Care to assist those unable to meet their bill portion. The eligibility criteria for Charity Care often follow the Federal Poverty Guideline (FPG), deeming patients eligible if their gross income is less than 400% of the FPG under severe financial hardship.

For uninsured patients at certain locations, like UHS in Binghamton, a 35% discount from standard charges is applied upfront. The company is also innovating patient support by partnering with Curae to offer patient financing lines up to $10,000 and coverage sponsorship for up to one year for qualifying Marketplace plan premiums.

The overall financial commitment to community benefit is significant, though the specific 2025 dollar amount for charity care expense is not reported in the available data. Nationally, hospitals accumulated over $36 billion per year in uncompensated care costs over the last three years, according to a CMS proposed rule.

Universal Health Services, Inc. (UHS) - Canvas Business Model: Channels

You're looking at how Universal Health Services, Inc. (UHS) gets its services to the patient base, and it's a mix of physical locations and digital reach.

The physical footprint for Universal Health Services, Inc. (UHS) as of early to mid-2025 is substantial, built around two core hospital divisions and an expanding network of access points.

Channel Type	Facility Count (Latest Reported 2025 Data)	Context/Date of Data
Inpatient Acute Care Hospitals	29	As of April 15, 2025
Inpatient Behavioral Health Facilities	334	As of First Quarter 2025
Freestanding Emergency Departments (FEDs)	33	As of April 15, 2025
Acute Care Outpatient Centers and Surgical Hospital	11 (10 Centers + 1 Surgical Hospital)	As of April 15, 2025
Outpatient Behavioral Health Facilities	16	As of April 15, 2025

Overall, Universal Health Services, Inc. (UHS) and its affiliates operate across more than 400 acute care hospitals, behavioral health facilities, outpatient facilities, and ambulatory care access points across the U.S., Puerto Rico, and the United Kingdom.

The company's operational scale is also reflected in its patient volume and financial scale from the prior year, which informs the capacity of these channels.

• 2024 Patients Treated: Approximately 3.7 million.
• 2024 Revenues: $15.8 billion.
• Net revenues generated from acute care services on a same facility basis increased by 8.5% during the full year 2024.
• Net revenues generated from behavioral health services on a same facility basis increased by 10.7% during 2024.

The combination of physical sites is supported by a growing digital presence, particularly in the behavioral health space where virtual care is highly effective.

Telehealth and digital platforms are used for behavioral and post-discharge care, extending the reach of their physical facilities.

• Universal Health Services, Inc. Behavioral Health Division offers telehealth treatment programs.
• The U.S. digital health market is projected to reach $5.02 billion by 2025.
• For Medicare beneficiaries in the U.S., coverage for non-behavioral/mental services provided in a patient's home was extended through September 30, 2025.
• Coverage for behavioral/mental health telehealth services in the home is permanent.

The company is also part of a broader industry where telehealth adoption is high, which suggests a proven channel for follow-up and specialized care.

Telehealth Metric	Data Point	Context/Date
Americans who have had a telehealth visit	54%	As of 2025 data context
U.S. hospitals connecting with patients via telehealth	78.6%	General U.S. data

Finance: draft 13-week cash view by Friday.

Universal Health Services, Inc. (UHS) - Canvas Business Model: Customer Segments

You're looking at the core groups Universal Health Services, Inc. (UHS) serves, which directly dictates how they structure their operations and revenue cycle. The customer base is clearly split between acute medical needs and specialized behavioral health services, with payer mix being the critical filter for revenue realization.

Patients requiring acute medical/surgical care represent a massive segment of the business. For the full year 2024, this division generated $8.92 billion in revenue, making up 56.4% of the total reported revenue of $15.8 billion. You saw volume growth continue into 2025; for instance, in the first quarter of 2025, same-facility adjusted admissions (adjusted for outpatient activity) increased by 2.4% year-over-year. By the second quarter of 2025, same-facility adjusted admissions were up 2.0%. The company operates 29 inpatient acute care hospitals as of the first quarter of 2025.

For patients needing specialized behavioral health and substance abuse treatment, this segment is substantial, contributing $6.90 billion in revenue in 2024, or 43.6% of the total. While acute care saw consistent volume gains in early 2025, behavioral health volume was more mixed. In Q1 2025, same-facility adjusted admissions actually decreased by 1.6% compared to Q1 2024, though net revenues for this segment still increased by 5.5% on a same-facility basis. However, Q2 2025 showed a slight rebound, with same-facility adjusted admissions rising 0.4% year-over-year, and net revenues increasing 8.9% on a same-facility basis. UHS is actively working to capture more of this market by planning to open 10 to 15 new off-campus outpatient facilities.

Here's a quick look at the operational scale for these two primary patient groups based on the latest full-year 2024 statistics:

Metric	Acute Care Hospital Services (2024)	Behavioral Health Services (2024)
Revenue	$8.92 billion	$6.90 billion
Percentage of Total Revenue	56.4%	43.6%
Inpatient Admissions/Patient Count	331,000 inpatient admissions	Approximately 730,000 patients served
Patient Days	1.6 million patient days	5.5 million patient days in the U.S.

Your next layer of customer segments involves the entities paying the bills. Commercial Health Insurers and Managed Care Organizations (MCOs) are a primary revenue source, as they, along with privately-managed Medicare and Medicaid plans, accounted for 59% of patient service revenues in the first half of 2023. While that specific payer mix percentage is from 2023, the continued focus on pricing power in 2025 suggests these commercial contracts remain vital. Executives noted that both segments saw strong year-over-year pricing increases, supported by rate growth and payer negotiations as of late 2025.

Government payers (Medicare and Medicaid beneficiaries) are also crucial, especially given the regulatory environment. For Medicare, UHS's Accountable Care Organizations (ACOs) drove record results, saving Medicare $100 Million in 2024. On the Medicaid side, there is a significant, though potentially temporary, financial component from supplemental programs. For the third quarter of 2025, UHS expected a net benefit of $90 million from approved state Medicaid supplemental programs, with an additional $25 million anticipated in Q4 2025. CMS proposed a net +2.6% increase in outpatient prospective payment system (OPPS) rates for 2025, with a +2.8% rise specifically for behavioral health inpatient facilities.

Finally, the affiliated and credentialed physicians form a key partnership segment, as they are the source of referrals for both inpatient and outpatient services. While specific financial numbers tied directly to this segment are not typically broken out, the overall operational success depends on their preference. The company's 2024 mission statement explicitly aims to be a provider that physicians prefer for their patients. The entire system, which employed approximately 99,300 people globally as of Q1 2025, relies on these relationships to feed patient volume into its 29 acute care hospitals and extensive behavioral health network.

• The Patriot Support Programs served over 17,800 military members, veterans, and families in 2024.
• UHS employed 23,000 nurses globally in 2024.
• The company is actively managing labor costs, which remain a focus area despite gradual hiring trend improvements in 2025.

Universal Health Services, Inc. (UHS) - Canvas Business Model: Cost Structure

You're looking at the core expenses for Universal Health Services, Inc. (UHS) as we close out 2025. The cost structure is dominated by personnel, as is typical in healthcare, but capital deployment for growth is also a major factor.

Labor is your single biggest line item, and frankly, it's the one management is watching most closely. While general private industry wage inflation was running at 3.5% for the twelve months ending June 2025, the specialized nature of clinical roles means UHS likely faces pressure at the higher end of the requested 3% to 4% range, or even above it for certain roles. For context on the scale, for the three months ended March 31, 2025, Salaries, wages and benefits for All Acute Care Hospital Services represented 38.8% of Net Revenues.

Here's a snapshot of key operating cost components from the first quarter of 2025 for the Acute Care Hospital Services segment on a same-facility basis:

Cost Category	Amount as % of Net Revenues (Q1 2025)
Salaries, wages and benefits	39.8%
Supplies expense	15.3%
Other operating expenses	28.1%

Supplies, pharmaceuticals, and medical equipment expenses are substantial, with Supplies expense alone hitting 15.3% of Net Revenues for same-facility Acute Care in Q1 2025. You know that pharmaceutical costs have been volatile, so this line item requires constant monitoring against payer rates.

Capital expenditures are significant, reflecting the ongoing build-out of capacity. For the first nine months of 2025, Universal Health Services, Inc. spent $734 million on capital expenditures. This included close to 30% of that spend going toward the new hospital in Florida and a replacement facility in California. The first half of 2025 alone saw $505 million in CapEx.

Administrative and general overhead expenses, often reported as Selling, General, & Administration Expense, totaled $414.58 million for the third quarter of 2025. Separately, the company reported Other Operating Expense for the third quarter of 2025 was $1,450 Million.

New facility ramp-up costs hit the bottom line directly. For instance, in the second quarter of 2025, executives acknowledged about $25 million in startup losses due to a new hospital's slower-than-expected Medicare certification. CFO Steve Filton specifically noted that problems receiving Medicaid certification and other start-up issues at the newly opened Cedar Hill Regional Medical Center in Washington, D.C., tempered the guidance increase by about $25 million.

The cost structure is being managed through several levers:

• Acute care same-facility EBITDA margin improved by 190 basis points year-over-year in Q3 2025, supported by expense control.
• Hiring trends have improved steadily throughout 2025.
• The company is focused on capturing demand through outpatient expansion in the behavioral health segment.
• The company is prioritizing excess free cash flow for share buybacks over new acquisitions in the near term.

Finance: draft 13-week cash view by Friday.

Universal Health Services, Inc. (UHS) - Canvas Business Model: Revenue Streams

Universal Health Services, Inc. (UHS) revenue streams are heavily reliant on government programs and commercial payers, with a significant boost from state-level supplemental funding.

The full-year 2025 consolidated net revenues for Universal Health Services, Inc. are projected to land between $17.3 billion and $17.4 billion.

A key component of the 2025 revenue forecast is the expected net amount from State supplemental payment programs, which Universal Health Services, Inc. anticipates will net $1.3 billion for the year.

For the first nine months of 2025, Universal Health Services, Inc. reported net revenues of $12.879 billion, showing a 9.9% increase compared to the same period in 2024.

The third quarter of 2025 saw net revenues reach about $4.495 billion, a 13.4% year-over-year gain.

You can see the breakdown of the payer mix from patient service revenues as of the first half of 2023, which gives a good picture of the underlying revenue sources:

Revenue Source Category	Amount (as of H1 2023)	Percentage of Patient Service Revenues (as of H1 2023)
Commercial Insurance	$2.1 billion	30 percent
Managed Medicaid	$1.2 billion	17 percent
Medicare	$815.8 million	12 percent
Medicare Advantage	$849.7 million	12 percent
Medicaid (Direct)	$666.3 million	9 percent
UK Operations	$357.9 million	5 percent
Other	$453.1 million	6 percent

Government reimbursement from Medicare and Medicaid programs forms a substantial base, though the exact 2025 figures are embedded within the total revenue projection and the supplemental payment figures. For instance, during the second quarter of 2025, executives noted about $25 million in startup losses due to a new hospital's slower-than-expected Medicare certification.

Regarding fees from outpatient services and ancillary services, the growth in revenue per adjusted admission and patient day reflects strong pricing power across services. For the first nine months of 2025:

• Net revenue per adjusted admission (Acute Care Services) increased by 5.4% year over year.
• Net revenue per adjusted patient day (Acute Care Services) increased by 7.0% year over year.
• Net revenue per adjusted admission (Behavioral Health Care Services) increased by 8.2% year over year.
• Net revenue per adjusted patient day (Behavioral Health Care Services) increased by 7.2% year over year.

Also, in the second quarter of 2025, same-store net revenues generated via behavioral health services rose 8.9% year over year, and on the acute side, the overall net revenue jump was 7.9% compared to the prior year's second quarter.

Finance: draft 13-week cash view by Friday.