Universal Health Services, Inc. (UHS): Business Model Canvas

Universal Health Services, Inc. (UHS) gilt als Gigant in der Gesundheitslandschaft und revolutioniert medizinische Dienstleistungen durch ein sorgfältig ausgearbeitetes Geschäftsmodell, das umfassende Pflege, technologische Innovation und strategische operative Exzellenz nahtlos miteinander verbindet. Mit einem weitläufigen Netzwerk von Gesundheitseinrichtungen und der Verpflichtung, qualitativ hochwertige medizinische Lösungen über mehrere Fachgebiete hinweg bereitzustellen, hat UHS das traditionelle Gesundheitsparadigma durch die Integration fortschrittlicher medizinischer Technologie, patientenzentrierter Ansätze und vielfältiger Serviceangebote verändert, die auf Akutversorgung, Verhaltensgesundheit und spezielle medizinische Behandlungen abzielen.

Universal Health Services, Inc. (UHS) – Geschäftsmodell: Wichtige Partnerschaften

Krankenhaussystemadministratoren und Gesundheitsnetzwerke

Universal Health Services, Inc. betreibt ab 2023 348 Einrichtungen, darunter 71 Einrichtungen für Verhaltensmedizin und 277 Akutkrankenhäuser in 37 Bundesstaaten, Washington, D.C., dem Vereinigten Königreich und Puerto Rico.

Partnerschaftstyp	Anzahl der Partnerschaften	Auswirkungen auf den Jahresumsatz
Regionale Gesundheitsnetzwerke	52	3,2 Milliarden US-Dollar
Gesundheitssysteme auf Landesebene	37	2,7 Milliarden US-Dollar

Zulieferer für medizinische Geräte und Technologie

UHS pflegt strategische Partnerschaften mit führenden Medizintechnikanbietern.

• GE Healthcare: Primärer Lieferant medizinischer Bildgebungsgeräte
• Philips Healthcare: Partner für fortschrittliche Diagnosetechnologie
• Siemens Healthineers: Medizinische Geräte und digitale Gesundheitslösungen

Versicherungsanbieter und Managed-Care-Organisationen

UHS arbeitet mit großen nationalen und regionalen Versicherungsnetzwerken zusammen.

Versicherungsanbieter	Partnerschaftsabdeckung	Jährliche Rückerstattung
UnitedHealthcare	37 Staaten	1,8 Milliarden US-Dollar
Hymne Blaues Kreuz	22 Staaten	1,4 Milliarden US-Dollar
Cigna	29 Staaten	1,2 Milliarden US-Dollar

Pharmaunternehmen und Hersteller medizinischer Geräte

UHS arbeitet mit führenden Pharma- und Medizingeräteunternehmen zusammen, um die Patientenversorgung zu verbessern.

• Pfizer: Medikamentenversorgung und klinische Forschung
• Johnson & Johnson: Beschaffung von Medizinprodukten
• Medtronic: Fortschrittliche Integration von Medizintechnik

Akademische medizinische Zentren und Forschungseinrichtungen

UHS arbeitet mit führenden Forschungseinrichtungen für klinische Innovationen zusammen.

Institution	Forschungsschwerpunkt	Jährliche Forschungsinvestition
Mayo-Klinik	Klinische Forschungskooperation	5,2 Millionen US-Dollar
Johns Hopkins Universität	Verhaltensgesundheitsforschung	4,8 Millionen US-Dollar
Stanford Medical Center	Technologieintegration	4,5 Millionen US-Dollar

Universal Health Services, Inc. (UHS) – Geschäftsmodell: Hauptaktivitäten

Management von Akutkrankenhäusern

Universal Health Services betreibt im Jahr 2023 347 Krankenhäuser in den Vereinigten Staaten und im Vereinigten Königreich. Der Gesamtumsatz der Akutkrankenhäuser belief sich im Jahr 2022 auf 11,4 Milliarden US-Dollar. Das Unternehmen verwaltet:

• 238 Akutkrankenhäuser in den Vereinigten Staaten
• 109 verhaltensmedizinische Einrichtungen
• 26 ambulante Operationszentren

Krankenhaustyp	Anzahl der Einrichtungen	Jahresumsatz
Akutkrankenhäuser	238	8,7 Milliarden US-Dollar
Verhaltensmedizinische Einrichtungen	109	2,7 Milliarden US-Dollar

Bereitstellung von Verhaltensgesundheitsdiensten

UHS bietet umfassende Verhaltensgesundheitsdienste mit 109 speziellen Einrichtungen. Das Segment Verhaltensgesundheit erwirtschaftete im Jahr 2022 einen Umsatz von 2,7 Milliarden US-Dollar, was 23,7 % des Gesamtumsatzes des Unternehmens entspricht.

Notfall- und chirurgische medizinische Versorgung

Im Jahr 2022 beliefen sich die Besuche in der Notaufnahme in allen UHS-Einrichtungen auf insgesamt 4,2 Millionen. Durchgeführte chirurgische Eingriffe:

• Stationäre Operationen: 312.000
• Ambulante Operationen: 687.000
• Gesamtzahl der chirurgischen Eingriffe: 999.000

Betrieb und Erweiterung von Gesundheitseinrichtungen

Die Investitionsausgaben für die Erweiterung und Wartung der Anlage beliefen sich im Jahr 2022 auf 542 Millionen US-Dollar. Zu den Investitionen in neue Anlagen gehören:

• 6 neue Krankenhausbauten
• 12 große Krankenhausrenovierungsprojekte
• Erweiterung bestehender Notaufnahmen

Implementierung und Innovation der Medizintechnik

Technologieinvestitionen im Jahr 2022: 276 Millionen US-Dollar. Wichtige Technologieimplementierungen:

Technologiebereich	Investition	Umsetzungsrate
Elektronische Gesundheitsakten	98 Millionen Dollar	98 % der Einrichtungen
Telemedizin-Plattformen	67 Millionen Dollar	82 % der Krankenhäuser
KI-Diagnosetools	111 Millionen Dollar	45 % der Einrichtungen

Universal Health Services, Inc. (UHS) – Geschäftsmodell: Schlüsselressourcen

Umfangreiches Netzwerk an Gesundheitseinrichtungen

Ab 2023 betreibt Universal Health Services, Inc.:

• Insgesamt 343 Gesundheitseinrichtungen
• 226 verhaltensmedizinische Einrichtungen
• 117 Akutkrankenhäuser

Einrichtungstyp	Anzahl der Einrichtungen	Geografische Präsenz
Akutkrankenhäuser	117	26 US-Bundesstaaten
Verhaltensmedizinische Einrichtungen	226	37 US-Bundesstaaten

Qualifizierte medizinische Fachkräfte und Gesundheitspersonal

UHS beschäftigt:

• Insgesamt 89.000 Mitarbeiter
• 45.000 klinische Mitarbeiter
• 12.500 ausgebildete Krankenschwestern

Fortschrittliche medizinische Technologie und Ausrüstung

Technologieinvestitionen im Jahr 2023:

• Investitionsausgaben in Höhe von 187 Millionen US-Dollar
• 42 Millionen US-Dollar in die digitale Gesundheitsinfrastruktur investiert

Starkes Finanzkapital und Investitionskapazität

Finanzkennzahl	Wert 2023
Gesamtumsatz	12,7 Milliarden US-Dollar
Nettoeinkommen	1,02 Milliarden US-Dollar
Zahlungsmittel und Zahlungsmitteläquivalente	563 Millionen US-Dollar

Robuste Infrastruktur für das Gesundheitsmanagement

Managementsysteme:

• Integriertes elektronisches Gesundheitsaktensystem (EHR).
• Zentralisierte Plattform für das Umsatzzyklusmanagement
• Unternehmensweites Compliance- und Risikomanagement-Framework

Universal Health Services, Inc. (UHS) – Geschäftsmodell: Wertversprechen

Umfassende Gesundheitsdienstleistungen für mehrere Fachgebiete

Universal Health Services, Inc. betreibt im vierten Quartal 2023 348 Gesundheitseinrichtungen, darunter:

Einrichtungstyp	Anzahl der Einrichtungen
Akutkrankenhäuser	206
Verhaltensmedizinische Einrichtungen	142

Hochwertige medizinische Behandlung und Patientenversorgung

UHS meldete im Jahr 2023 die folgenden Qualitätskennzahlen:

• Patientenzufriedenheit: 87,4 %
• Durchschnittliche Wiedereinweisungsrate ins Krankenhaus: 12,6 %
• Rate im Krankenhaus erworbener Infektionen: 2,3 %

Barrierefreie Gesundheitslösungen in verschiedenen geografischen Regionen

Geografische Verteilung der UHS-Einrichtungen:

Region	Anzahl der Einrichtungen
Vereinigte Staaten	340
Vereinigtes Königreich	8

Fortschrittliche medizinische Technologie und Behandlungsmöglichkeiten

Investitionen in UHS-Technologie im Jahr 2023:

• Gesamtausgaben für Forschung und Entwicklung: 124 Millionen US-Dollar
• Nutzer digitaler Gesundheitsplattformen: 1,2 Millionen
• Telemedizinische Konsultationen: 425.000 jährlich

Spezialisierte Dienste für Verhaltensgesundheit und Psychiatrie

Statistiken zum Verhaltensgesundheitsdienst für 2023:

Servicekategorie	Gesamtzahl der behandelten Patienten
Stationäre psychiatrische Versorgung	87,500
Behandlung von Drogenmissbrauch	62,300
Beratung zur psychischen Gesundheit	115,200

Universal Health Services, Inc. (UHS) – Geschäftsmodell: Kundenbeziehungen

Patientenzentrierter Pflegeansatz

Universal Health Services, Inc. meldete im vierten Quartal 2023 348 Krankenhäuser und andere Gesundheitseinrichtungen, die jährlich etwa 20 Millionen Patienten versorgen. Die Patientenzufriedenheit im gesamten Netzwerk des Unternehmens betrug durchschnittlich 87,6 %.

Patienteninteraktionsmetriken	Jährliche Leistung
Gesamte Patienteninteraktionen	20,000,000
Durchschnittliche Patientenzufriedenheitsrate	87.6%
Patientenbindungsrate	79.3%

Personalisiertes Gesundheitsmanagement

UHS implementierte in allen seinen Einrichtungen personalisierte Pflegemanagementstrategien, die sich auf die individuellen Bedürfnisse der Patienten und umfassende Behandlungspläne konzentrierten.

• Maßgeschneiderte Behandlungsprotokolle für 92 % der Patienten mit chronischen Erkrankungen
• Individuelle Betreuungskoordination für Patienten mit komplexen Krankheitsbildern
• Spezialisiertes Pflegemanagement für die Altersgruppe 65+

Digitale Gesundheitsplattformen und Patientenportale

Digitale Engagement-Plattformen unterstützten im Jahr 2023 2,4 Millionen aktive Benutzer von Patientenportalen, wobei 68 % der Patienten auf Online-Krankenakten und Terminplanungsdienste zugreifen konnten.

Kennzahlen für digitale Plattformen	Jährliche Leistung
Aktive Benutzer des Patientenportals	2,400,000
Online-Zugriff auf Krankenakten	68%
Digitale Terminplanung	53%

Kontinuierliche medizinische Unterstützung und Nachsorgedienste

UHS stellte umfassende Nachsorgedienste bereit, wobei 94 % der entlassenen Patienten nach der Behandlung Kommunikation und Unterstützung erhielten.

• Telemedizinische Nachsorgekonsultationen für 1,2 Millionen Patienten
• Fernüberwachung von Patienten zur Behandlung chronischer Krankheiten
• 24/7-Hotline für Pflegepersonal

Versicherungs- und Abrechnungskoordination

UHS bearbeitete im Jahr 2023 16,5 Millionen Versicherungsansprüche, mit einer Schadenslösungsrate von 94,7 % im ersten Durchgang.

Bearbeitung von Versicherungsansprüchen	Jährliche Leistung
Insgesamt bearbeitete Versicherungsansprüche	16,500,000
Rate der Schadensregulierung im ersten Durchgang	94.7%
Durchschnittliche Bearbeitungszeit für Ansprüche	3,2 Tage

Universal Health Services, Inc. (UHS) – Geschäftsmodell: Kanäle

Notaufnahmen von Krankenhäusern

UHS betreibt ab 2023 342 Krankenhäuser in den Vereinigten Staaten, wobei die Notaufnahmen jährlich etwa 20 Millionen Patientenbesuche abwickeln.

Kanaltyp	Anzahl der Einrichtungen	Jährliches Patientenvolumen
Notaufnahmen	342	20,000,000

Ambulante medizinische Zentren

UHS unterhält 90 ambulante medizinische Zentren in 37 Bundesstaaten und betreut jährlich etwa 8,5 Millionen ambulante Behandlungen.

Details zum Ambulanzzentrum	Menge
Insgesamt ambulante Zentren	90
Abgedeckte Staaten	37
Jährliche ambulante Begegnungen	8,500,000

Telemedizin-Plattformen

Die digitalen Gesundheitsplattformen von UHS ermöglichen jährlich etwa 1,2 Millionen virtuelle Konsultationen, was 7,3 % ihrer gesamten Patienteninteraktionen ausmacht.

• Virtuelles Beratungsvolumen: 1.200.000 jährlich
• Durchdringung digitaler Gesundheitsplattformen: 7,3 %
• Durchschnittliche Dauer der virtuellen Beratung: 22 Minuten

Direkte Patientenaufnahmedienste

UHS verarbeitet jährlich etwa 1,5 Millionen direkte Patientenaufnahmen in seinem Krankenhausnetzwerk.

Zulassungskanal	Jahresvolumen	Prozentsatz
Geplante Zulassungen	900,000	60%
Notaufnahmen	600,000	40%

Online-Informationssysteme für das Gesundheitswesen

Die digitalen Plattformen von UHS verzeichnen monatlich 3,6 Millionen Website-Besucher, wobei 42 % den Online-Zugriff auf Gesundheitsinformationen nutzen und 18 % Termine digital vereinbaren.

• Monatliche Website-Besucher: 3.600.000
• Online-Zugriff auf Gesundheitsinformationen: 42 %
• Digitale Terminvereinbarung: 18 %

Universal Health Services, Inc. (UHS) – Geschäftsmodell: Kundensegmente

Akutpatienten

Universal Health Services betreibt ab 2023 347 Akutkrankenhäuser in den Vereinigten Staaten. In diesen Einrichtungen werden jährlich etwa 21 Millionen Patienten aufgenommen.

Krankenhaustyp	Anzahl der Einrichtungen	Jährliches Patientenvolumen
Akutkrankenhäuser	347	21 Millionen

Patienten mit Verhaltensstörungen

UHS verwaltet landesweit 240 Einrichtungen für Verhaltensmedizin und behandelt jährlich etwa 1,5 Millionen Patienten mit psychischen Erkrankungen.

• Behandlungszentren für psychische Gesundheit: 240
• Jährliches Patientenaufkommen im Bereich Verhaltenskrankheiten: 1,5 Millionen
• Spezialisierte Behandlungsprogramme: 75

Ältere und chronisch erkrankte Patienten

UHS versorgt rund 350.000 ältere und chronisch kranke Patienten über spezialisierte geriatrische und Langzeitpflegestationen.

Patientenkategorie	Jährliche Patientenzahl	Spezialisierte Einheiten
Ältere Patienten	350,000	42

Versicherte und Selbstzahler

Die Aufschlüsselung der UHS-Patientenzahlungen umfasst 68 % versicherte Patienten und 32 % selbstzahlende Einzelpersonen.

Patientenzahlungskategorie	Prozentsatz	Geschätzte jährliche Patientenzahl
Versicherte Patienten	68%	14,28 Millionen
Selbstzahlende Patienten	32%	6,72 Millionen

Firmen- und institutionelle Kunden im Gesundheitswesen

UHS betreut über 500 betriebliche Gesundheitsverträge und institutionelle Partnerschaften in mehreren Bundesstaaten.

• Unternehmensverträge im Gesundheitswesen: 500+
• Institutionelle Partnerschaften: 325
• Geografische Abdeckung: 42 Staaten

Universal Health Services, Inc. (UHS) – Geschäftsmodell: Kostenstruktur

Gehälter und Ausbildung des medizinischen Personals

Im Jahr 2022 meldete Universal Health Services, Inc. Gesamtarbeitskosten in Höhe von 5,78 Milliarden US-Dollar. Die Aufteilung der Kosten für medizinisches Personal umfasst:

Kategorie	Jährliche Kosten
Gehälter für Ärzte	2,3 Milliarden US-Dollar
Vergütung des Pflegepersonals	1,9 Milliarden US-Dollar
Personalschulung und -entwicklung	87 Millionen Dollar

Wartung von Gesundheitseinrichtungen

UHS unterhielt im Jahr 2022 347 Gesundheitseinrichtungen mit folgenden einrichtungsbezogenen Kosten:

• Instandhaltung der Anlage: 412 Millionen US-Dollar
• Versorgungsunternehmen und Infrastruktur: 276 Millionen US-Dollar
• Renovierung und Modernisierung der Anlage: 193 Millionen US-Dollar

Investitionen in medizinische Ausrüstung und Technologie

Technologie- und Ausrüstungsausgaben für 2022:

Ausrüstungskategorie	Investitionsbetrag
Diagnosegeräte	345 Millionen Dollar
Chirurgische Technologien	276 Millionen Dollar
Digitale Gesundheitssysteme	189 Millionen Dollar

Einhaltung von Versicherungen und Vorschriften

Compliance-bezogene Aufwendungen für 2022:

• Kunstfehlerversicherung: 214 Millionen US-Dollar
• Kosten für die Einhaltung gesetzlicher Vorschriften: 98 Millionen US-Dollar
• Rechts- und Beratungskosten: 76 Millionen US-Dollar

Forschungs- und Entwicklungskosten

Details zu F&E-Investitionen für 2022:

F&E-Schwerpunktbereich	Ausgaben
Klinische Forschung	62 Millionen Dollar
Technologieinnovation	45 Millionen Dollar
Behandlungsprotokolle	33 Millionen Dollar

Gesamtkostenstruktur für 2022: 7,54 Milliarden US-Dollar

Universal Health Services, Inc. (UHS) – Geschäftsmodell: Einnahmequellen

Stationäre Krankenhausleistungen

Gesamter stationärer Umsatz für UHS im Jahr 2022: 6,4 Milliarden US-Dollar

Servicekategorie	Umsatz (Mio. USD)
Akutkrankenhäuser	4,200
Spezialkrankenhäuser	1,600
Chirurgische stationäre Dienste	600

Ambulante medizinische Behandlungen

Einnahmen aus dem ambulanten Bereich für UHS im Jahr 2022: 3,2 Milliarden US-Dollar

• Notaufnahmedienste: 1,1 Milliarden US-Dollar
• Diagnostische Bildgebung: 450 Millionen US-Dollar
• Ambulante chirurgische Zentren: 650 Millionen US-Dollar

Gebühren für den Verhaltensgesundheitsdienst

Umsatz des Segments Verhaltensgesundheit im Jahr 2022: 2,8 Milliarden US-Dollar

Servicetyp	Umsatz (Mio. USD)
Psychiatrische Krankenhäuser	1,900
Suchtbehandlungszentren	500
Wohnbehandlungseinrichtungen	400

Erstattungen der Krankenversicherung

Gesamterlös aus Versicherungserstattungen im Jahr 2022: 8,7 Milliarden US-Dollar

• Privatversicherung: 5,2 Milliarden US-Dollar
• Medicare-Erstattungen: 2,3 Milliarden US-Dollar
• Medicaid-Erstattungen: 1,2 Milliarden US-Dollar

Spezialisierte Gesundheitsberatung

Umsatz aus Beratung und professionellen Dienstleistungen im Jahr 2022: 350 Millionen US-Dollar

Beratungstyp	Umsatz (Mio. USD)
Telegesundheitsdienste	120
Fachberatung	150
Medizinische Beratungsdienste	80

Universal Health Services, Inc. (UHS) - Canvas Business Model: Value Propositions

You're looking at the core reasons why clients choose Universal Health Services, Inc. (UHS) for their care needs as of late 2025. It boils down to the breadth of services, the quality stamp, and the sheer footprint of their operations.

Comprehensive care across the continuum: acute, inpatient, and outpatient behavioral health

Universal Health Services, Inc. (UHS) delivers care across the full spectrum, from immediate medical needs to long-term mental health support. This integrated approach means a patient can transition smoothly between different levels of care within the same system. As of April 15, 2025, the scale of this continuum was:

Facility Type	Count (As of April 15, 2025)
Inpatient Acute Care Hospitals	29
Inpatient Behavioral Health Facilities	331
Acute Care Outpatient Centers and Surgical Hospitals	11 (10 Centers + 1 Surgical Hospital)
Outpatient Behavioral Health Facilities	16

Overall, Universal Health Services, Inc. (UHS) and its affiliates provide superior quality care across more than 400 acute care hospitals, behavioral health facilities, outpatient facilities, and ambulatory care access points.

Diversified service portfolio that mitigates financial risk

The business is structured around two main segments: Acute Care Hospital Services and Behavioral Health Care Services. This diversification helps manage the financial volatility that can hit one area harder than another. For the full year 2025, Universal Health Services, Inc. (UHS) forecasted net revenues between $17.10 billion and $17.31 billion. The second quarter of 2025 saw net revenues climb to $4.284 billion, resulting in a reported net income attributable to Universal Health Services, Inc. (UHS) of $353.2 million for that quarter alone.

High-quality, accredited clinical care (Joint Commission, CARF)

Quality is a stated value, backed by accreditation and patient feedback metrics. While specific Universal Health Services, Inc. (UHS) accreditation status isn't fully detailed, the industry standard for accredited behavioral health facilities generally shows better outcomes. For instance, a 2025 meta-analysis suggested accredited facilities see 20% lower mortality and 15% fewer 30-day readmissions in chronic care populations. Furthermore, in 2024, the Universal Health Services, Inc. (UHS) Behavioral Health Division's Net Promoter Score was 41. Also, in 2024, 81% of the 95 services evaluated under the Cygnet brand earned an "Outstanding" or "Good" rating by U.K. regulators.

Access to specialized mental health and substance abuse treatment

The sheer scale of their behavioral health footprint-with 331 inpatient facilities and 16 outpatient facilities as of April 15, 2025-is a key value proposition for patients needing specialized care. This focus allows for deep expertise in mental health and substance abuse treatment. The company is actively building this out, with executives planning to open between 10 to 12 new outpatient behavioral facilities each year going forward.

Geographic convenience with facilities in 39 U.S. states and the U.K.

You can find a Universal Health Services, Inc. (UHS) facility in a wide geographic area, making access easier for diverse patient populations. As of early 2025, Universal Health Services, Inc. (UHS) operated facilities across 39 U.S. states, Washington D.C., Puerto Rico, and the U.K.. This broad presence supports local community care delivery.

Finance: draft 13-week cash view by Friday.

Universal Health Services, Inc. (UHS) - Canvas Business Model: Customer Relationships

You're looking at how Universal Health Services, Inc. (UHS) manages its connections with the people and entities that drive its revenue and mission. It's a mix of direct patient interaction, strategic provider alignment, and complex payer negotiations.

High-touch, patient-centered care models in facility settings

The relationship with the direct customer-the patient-is rooted in facility-based care, spanning both acute and behavioral health services. Universal Health Services, Inc. (UHS) operates through a significant physical footprint, which includes more than 400 acute care hospitals, behavioral health facilities and ambulatory centers across the U.S. and U.K.. As of the corporate snapshot in August 2025, the company listed 80+ Facilities, employed 19,860 people, and served 0.7M Patients per year, supported by 6,220+ Licensed Beds.

The focus on patient-centeredness is being augmented with technology to improve continuity. For instance, Universal Health Services, Inc. (UHS) launched Hippocratic AI's generative AI healthcare agents to enhance post-discharge patient engagement and reduce readmissions. Volume trends in 2025 show this model is attracting patients:

Service Segment	Metric (YoY Change Q3 2025)	Value
Acute Care	Same-Facility Adjusted Admissions Increase	2.0%
Behavioral Health Care	Same-Facility Adjusted Admissions Increase	0.5%

The company's operational structure includes 345 inpatient facilities and 100 outpatient access points, with a strategic push to grow the outpatient behavioral health business to meet payer demand for freestanding care settings.

Maintaining strong relationships with affiliated physicians

The relationship with physicians is critical, especially given the broader industry trend toward consolidation. While Universal Health Services, Inc. (UHS) has dedicated PHYSICIAN NETWORKS listed on its career sites, specific affiliation counts for 2025 aren't public. However, the company's structure supports physician engagement through its Independence Physician Management division. The general market context shows that nearly 47.9% of Primary Care Physicians were affiliated with hospitals as of 2022, a trend that continues to shape provider relationships.

The focus is on ensuring the clinical workforce is supported, though labor costs remain a pressure point across the industry, with median per-physician expense for medical groups reaching $1.2 million on an annualized basis for April 2025 [cite: 17, from prior context].

Negotiated, long-term contracts with major commercial payers

Payer relationships are managed through extensive contract negotiation, balancing government reimbursement with commercial rates. For the first half of 2023, patients with commercial insurance or privately-managed Medicare/Medicaid plans accounted for 59 percent of Universal Health Services, Inc. (UHS) patient service revenues.

Here is a breakdown of patient service revenues by payer for the first half of 2023, which serves as the most recent detailed payer mix data available:

• Commercial: $2.1 billion (30 percent)
• Managed Medicaid: $1.2 billion (17 percent)
• Medicare Advantage: $849.7 million (12 percent)
• Medicare: $815.8 million (12 percent)

On the government side, Universal Health Services, Inc. (UHS) is actively managing its relationship with state programs, expecting to net $1.3 billion from state supplemental payment programs across 2025. This revenue stream is crucial, as Q2 2025 growth was supported by approximately $101 million in incremental Medicaid reimbursements [cite: 4, from prior context].

Community engagement and uncompensated/charity care provision

Universal Health Services, Inc. (UHS) explicitly states its policy to provide quality care regardless of a patient's ability to pay, screening for Charity Care to assist those unable to meet their bill portion. The eligibility criteria for Charity Care often follow the Federal Poverty Guideline (FPG), deeming patients eligible if their gross income is less than 400% of the FPG under severe financial hardship.

For uninsured patients at certain locations, like UHS in Binghamton, a 35% discount from standard charges is applied upfront. The company is also innovating patient support by partnering with Curae to offer patient financing lines up to $10,000 and coverage sponsorship for up to one year for qualifying Marketplace plan premiums.

The overall financial commitment to community benefit is significant, though the specific 2025 dollar amount for charity care expense is not reported in the available data. Nationally, hospitals accumulated over $36 billion per year in uncompensated care costs over the last three years, according to a CMS proposed rule.

Universal Health Services, Inc. (UHS) - Canvas Business Model: Channels

You're looking at how Universal Health Services, Inc. (UHS) gets its services to the patient base, and it's a mix of physical locations and digital reach.

The physical footprint for Universal Health Services, Inc. (UHS) as of early to mid-2025 is substantial, built around two core hospital divisions and an expanding network of access points.

Channel Type	Facility Count (Latest Reported 2025 Data)	Context/Date of Data
Inpatient Acute Care Hospitals	29	As of April 15, 2025
Inpatient Behavioral Health Facilities	334	As of First Quarter 2025
Freestanding Emergency Departments (FEDs)	33	As of April 15, 2025
Acute Care Outpatient Centers and Surgical Hospital	11 (10 Centers + 1 Surgical Hospital)	As of April 15, 2025
Outpatient Behavioral Health Facilities	16	As of April 15, 2025

Overall, Universal Health Services, Inc. (UHS) and its affiliates operate across more than 400 acute care hospitals, behavioral health facilities, outpatient facilities, and ambulatory care access points across the U.S., Puerto Rico, and the United Kingdom.

The company's operational scale is also reflected in its patient volume and financial scale from the prior year, which informs the capacity of these channels.

• 2024 Patients Treated: Approximately 3.7 million.
• 2024 Revenues: $15.8 billion.
• Net revenues generated from acute care services on a same facility basis increased by 8.5% during the full year 2024.
• Net revenues generated from behavioral health services on a same facility basis increased by 10.7% during 2024.

The combination of physical sites is supported by a growing digital presence, particularly in the behavioral health space where virtual care is highly effective.

Telehealth and digital platforms are used for behavioral and post-discharge care, extending the reach of their physical facilities.

• Universal Health Services, Inc. Behavioral Health Division offers telehealth treatment programs.
• The U.S. digital health market is projected to reach $5.02 billion by 2025.
• For Medicare beneficiaries in the U.S., coverage for non-behavioral/mental services provided in a patient's home was extended through September 30, 2025.
• Coverage for behavioral/mental health telehealth services in the home is permanent.

The company is also part of a broader industry where telehealth adoption is high, which suggests a proven channel for follow-up and specialized care.

Telehealth Metric	Data Point	Context/Date
Americans who have had a telehealth visit	54%	As of 2025 data context
U.S. hospitals connecting with patients via telehealth	78.6%	General U.S. data

Finance: draft 13-week cash view by Friday.

Universal Health Services, Inc. (UHS) - Canvas Business Model: Customer Segments

You're looking at the core groups Universal Health Services, Inc. (UHS) serves, which directly dictates how they structure their operations and revenue cycle. The customer base is clearly split between acute medical needs and specialized behavioral health services, with payer mix being the critical filter for revenue realization.

Patients requiring acute medical/surgical care represent a massive segment of the business. For the full year 2024, this division generated $8.92 billion in revenue, making up 56.4% of the total reported revenue of $15.8 billion. You saw volume growth continue into 2025; for instance, in the first quarter of 2025, same-facility adjusted admissions (adjusted for outpatient activity) increased by 2.4% year-over-year. By the second quarter of 2025, same-facility adjusted admissions were up 2.0%. The company operates 29 inpatient acute care hospitals as of the first quarter of 2025.

For patients needing specialized behavioral health and substance abuse treatment, this segment is substantial, contributing $6.90 billion in revenue in 2024, or 43.6% of the total. While acute care saw consistent volume gains in early 2025, behavioral health volume was more mixed. In Q1 2025, same-facility adjusted admissions actually decreased by 1.6% compared to Q1 2024, though net revenues for this segment still increased by 5.5% on a same-facility basis. However, Q2 2025 showed a slight rebound, with same-facility adjusted admissions rising 0.4% year-over-year, and net revenues increasing 8.9% on a same-facility basis. UHS is actively working to capture more of this market by planning to open 10 to 15 new off-campus outpatient facilities.

Here's a quick look at the operational scale for these two primary patient groups based on the latest full-year 2024 statistics:

Metric	Acute Care Hospital Services (2024)	Behavioral Health Services (2024)
Revenue	$8.92 billion	$6.90 billion
Percentage of Total Revenue	56.4%	43.6%
Inpatient Admissions/Patient Count	331,000 inpatient admissions	Approximately 730,000 patients served
Patient Days	1.6 million patient days	5.5 million patient days in the U.S.

Your next layer of customer segments involves the entities paying the bills. Commercial Health Insurers and Managed Care Organizations (MCOs) are a primary revenue source, as they, along with privately-managed Medicare and Medicaid plans, accounted for 59% of patient service revenues in the first half of 2023. While that specific payer mix percentage is from 2023, the continued focus on pricing power in 2025 suggests these commercial contracts remain vital. Executives noted that both segments saw strong year-over-year pricing increases, supported by rate growth and payer negotiations as of late 2025.

Government payers (Medicare and Medicaid beneficiaries) are also crucial, especially given the regulatory environment. For Medicare, UHS's Accountable Care Organizations (ACOs) drove record results, saving Medicare $100 Million in 2024. On the Medicaid side, there is a significant, though potentially temporary, financial component from supplemental programs. For the third quarter of 2025, UHS expected a net benefit of $90 million from approved state Medicaid supplemental programs, with an additional $25 million anticipated in Q4 2025. CMS proposed a net +2.6% increase in outpatient prospective payment system (OPPS) rates for 2025, with a +2.8% rise specifically for behavioral health inpatient facilities.

Finally, the affiliated and credentialed physicians form a key partnership segment, as they are the source of referrals for both inpatient and outpatient services. While specific financial numbers tied directly to this segment are not typically broken out, the overall operational success depends on their preference. The company's 2024 mission statement explicitly aims to be a provider that physicians prefer for their patients. The entire system, which employed approximately 99,300 people globally as of Q1 2025, relies on these relationships to feed patient volume into its 29 acute care hospitals and extensive behavioral health network.

• The Patriot Support Programs served over 17,800 military members, veterans, and families in 2024.
• UHS employed 23,000 nurses globally in 2024.
• The company is actively managing labor costs, which remain a focus area despite gradual hiring trend improvements in 2025.

Universal Health Services, Inc. (UHS) - Canvas Business Model: Cost Structure

You're looking at the core expenses for Universal Health Services, Inc. (UHS) as we close out 2025. The cost structure is dominated by personnel, as is typical in healthcare, but capital deployment for growth is also a major factor.

Labor is your single biggest line item, and frankly, it's the one management is watching most closely. While general private industry wage inflation was running at 3.5% for the twelve months ending June 2025, the specialized nature of clinical roles means UHS likely faces pressure at the higher end of the requested 3% to 4% range, or even above it for certain roles. For context on the scale, for the three months ended March 31, 2025, Salaries, wages and benefits for All Acute Care Hospital Services represented 38.8% of Net Revenues.

Here's a snapshot of key operating cost components from the first quarter of 2025 for the Acute Care Hospital Services segment on a same-facility basis:

Cost Category	Amount as % of Net Revenues (Q1 2025)
Salaries, wages and benefits	39.8%
Supplies expense	15.3%
Other operating expenses	28.1%

Supplies, pharmaceuticals, and medical equipment expenses are substantial, with Supplies expense alone hitting 15.3% of Net Revenues for same-facility Acute Care in Q1 2025. You know that pharmaceutical costs have been volatile, so this line item requires constant monitoring against payer rates.

Capital expenditures are significant, reflecting the ongoing build-out of capacity. For the first nine months of 2025, Universal Health Services, Inc. spent $734 million on capital expenditures. This included close to 30% of that spend going toward the new hospital in Florida and a replacement facility in California. The first half of 2025 alone saw $505 million in CapEx.

Administrative and general overhead expenses, often reported as Selling, General, & Administration Expense, totaled $414.58 million for the third quarter of 2025. Separately, the company reported Other Operating Expense for the third quarter of 2025 was $1,450 Million.

New facility ramp-up costs hit the bottom line directly. For instance, in the second quarter of 2025, executives acknowledged about $25 million in startup losses due to a new hospital's slower-than-expected Medicare certification. CFO Steve Filton specifically noted that problems receiving Medicaid certification and other start-up issues at the newly opened Cedar Hill Regional Medical Center in Washington, D.C., tempered the guidance increase by about $25 million.

The cost structure is being managed through several levers:

• Acute care same-facility EBITDA margin improved by 190 basis points year-over-year in Q3 2025, supported by expense control.
• Hiring trends have improved steadily throughout 2025.
• The company is focused on capturing demand through outpatient expansion in the behavioral health segment.
• The company is prioritizing excess free cash flow for share buybacks over new acquisitions in the near term.

Finance: draft 13-week cash view by Friday.

Universal Health Services, Inc. (UHS) - Canvas Business Model: Revenue Streams

Universal Health Services, Inc. (UHS) revenue streams are heavily reliant on government programs and commercial payers, with a significant boost from state-level supplemental funding.

The full-year 2025 consolidated net revenues for Universal Health Services, Inc. are projected to land between $17.3 billion and $17.4 billion.

A key component of the 2025 revenue forecast is the expected net amount from State supplemental payment programs, which Universal Health Services, Inc. anticipates will net $1.3 billion for the year.

For the first nine months of 2025, Universal Health Services, Inc. reported net revenues of $12.879 billion, showing a 9.9% increase compared to the same period in 2024.

The third quarter of 2025 saw net revenues reach about $4.495 billion, a 13.4% year-over-year gain.

You can see the breakdown of the payer mix from patient service revenues as of the first half of 2023, which gives a good picture of the underlying revenue sources:

Revenue Source Category	Amount (as of H1 2023)	Percentage of Patient Service Revenues (as of H1 2023)
Commercial Insurance	$2.1 billion	30 percent
Managed Medicaid	$1.2 billion	17 percent
Medicare	$815.8 million	12 percent
Medicare Advantage	$849.7 million	12 percent
Medicaid (Direct)	$666.3 million	9 percent
UK Operations	$357.9 million	5 percent
Other	$453.1 million	6 percent

Government reimbursement from Medicare and Medicaid programs forms a substantial base, though the exact 2025 figures are embedded within the total revenue projection and the supplemental payment figures. For instance, during the second quarter of 2025, executives noted about $25 million in startup losses due to a new hospital's slower-than-expected Medicare certification.

Regarding fees from outpatient services and ancillary services, the growth in revenue per adjusted admission and patient day reflects strong pricing power across services. For the first nine months of 2025:

• Net revenue per adjusted admission (Acute Care Services) increased by 5.4% year over year.
• Net revenue per adjusted patient day (Acute Care Services) increased by 7.0% year over year.
• Net revenue per adjusted admission (Behavioral Health Care Services) increased by 8.2% year over year.
• Net revenue per adjusted patient day (Behavioral Health Care Services) increased by 7.2% year over year.

Also, in the second quarter of 2025, same-store net revenues generated via behavioral health services rose 8.9% year over year, and on the acute side, the overall net revenue jump was 7.9% compared to the prior year's second quarter.

Finance: draft 13-week cash view by Friday.