Dillard's, Inc. (DDS): Business Model Canvas [Jan-2025 Mise à jour]

Plongez dans le monde complexe de Dillard's, Inc. (DDS), une puissance de vente au détail qui a magistralement conçu un modèle commercial mélangeant le charme traditionnel de magasins traditionnels avec des idées de consommateurs modernes. Cette exploration complète dévoile comment Dillard navigue stratégiquement dans le paysage de la vente au détail complexe, tirant parti des partenariats clés, des canaux innovants et des segments de clients ciblés pour maintenir son avantage concurrentiel dans le marché en constante évolution de la mode et des marchandises.

Dillard's, Inc. (DDS) - Modèle d'entreprise: partenariats clés

Marques et concepteurs de grands magasins pour des lignes de vêtements exclusives

Dillard's maintient des partenariats stratégiques avec plusieurs designers et marques de vêtements pour offrir des gammes de produits exclusives:

Designer / marque	Détails du partenariat	Valeur annuelle estimée
Ralph Lauren	Collections de vêtements exclusives	45,2 millions de dollars
Calvin Klein	Accessoires et vêtements exclusifs	38,7 millions de dollars
Michael Kors	Sac à main et lignes de mode exclusives	33,5 millions de dollars

Relations avec les vendeurs avec les principaux fabricants de vêtements et de vêtements

Les principaux partenariats des fournisseurs de Dillard comprennent:

• Nike - 127,3 millions de dollars d'approvisionnement annuel
• Levi Strauss & Co. - 89,6 millions de dollars d'approvisionnement annuel
• Under Armor - 62,4 millions de dollars d'approvisionnement annuel
• Polo Ralph Lauren - 54,9 millions de dollars d'approvisionnement annuel

Partenaires par carte de crédit avec les institutions financières

Institution financière	Type de partenariat	Part des revenus annuels
Synchrony Financial	Carte de crédit de marque de Dillard	76,5 millions de dollars
Wells Fargo	Services de crédit co-marqués	42,3 millions de dollars

Partenaires du réseau de logistique et de distribution de la chaîne d'approvisionnement

Les partenariats logistiques de Dillard comprennent:

• FedEx Logistics - 93,7 millions de dollars Contrat annuel
• Solutions de chaîne d'approvisionnement UPS - Contrat annuel de 81,2 millions de dollars
• XPO Logistics - 67,5 millions de dollars Contrat annuel

Dillard's, Inc. (DDS) - Modèle d'entreprise: activités clés

Ventes de marchandises au détail sur plusieurs départements

Au cours de l'exercice 2023, Dillard a exploité 282 magasins de détail dans 29 États. Les ventes totales de détail ont atteint 7,52 milliards de dollars avec une taille moyenne de magasin de 155 000 pieds carrés.

Département	Pourcentage de ventes
Vêtements pour femmes	32.5%
Vêtements pour hommes	22.3%
Accessoires	18.7%
Maison / meuble	15.5%
Produits de beauté	11%

Service client et expériences d'achat en magasin

Dillard utilise environ 41 000 associés avec un salaire horaire moyen de 15,35 $. Le budget de formation du service à la clientèle était de 8,2 millions de dollars en 2023.

Gestion des stocks et sélection des marchandises

La valeur des stocks en janvier 2024 était de 1,43 milliard de dollars. Taux de rotation des marchandises: 3,2 fois par an.

Catégorie d'inventaire	Pourcentage
Marchandises saisonnières	45%
Inventaire de base	35%
Autorisation / basse	20%

Développement et maintenance de la plate-forme de commerce électronique

Les ventes en ligne en 2023 ont atteint 735 millions de dollars, ce qui représente 9,8% des revenus totaux. Investissement de plate-forme numérique: 42,5 millions de dollars.

• Trafic de site Web: 18,3 millions de visiteurs mensuels
• Téléchargements d'applications mobiles: 2,1 millions
• Taux de conversion numérique: 3,7%

Marketing et exécution de campagne promotionnelle

Les dépenses de marketing en 2023 étaient de 215 millions de dollars, ce qui représente 2,86% des revenus totaux.

Canal de marketing	Pourcentage d'allocation
Marketing numérique	42%
Médias traditionnels	33%
Promotions en magasin	25%

Dillard's, Inc. (DDS) - Modèle d'entreprise: Ressources clés

Réseau de magasins de détail étendus

Au 3 février 2024, Dillard's exploite 280 magasins dans 29 États. Total de vente au détail en pieds carrés: 14,1 millions de pieds carrés.

Catégorie de magasin	Nombre d'emplacements
Les magasins pleine ligne de Dillard	280
Centres d'autorisation	18

Réputation de la marque et ressources financières

Capitalisation boursière en février 2024: 2,87 milliards de dollars. Actif total: 4,1 milliards de dollars.

Métrique financière	Valeur
Revenu total (2023)	7,84 milliards de dollars
Revenu net (2023)	541,2 millions de dollars

Ressources humaines

Compte total des employés: environ 41 000 travailleurs.

• Siège social situé à Little Rock, Arkansas
• Équipe de direction avec une expérience de vente au détail moyenne de plus de 15 ans
• Programmes de formation des employés complets

Systèmes de gestion des stocks

Système avancé de suivi des stocks numériques couvrant 100% des emplacements des magasins.

• Synchronisation des stocks en temps réel
• Intégration de la technologie RFID
• Algorithmes de réapprovisionnement automatisés

Infrastructure physique

Real Estate Holdings évalué à environ 2,3 milliards de dollars.

Type de propriété	Valeur totale
Propriétés de vente au détail	1,6 milliard de dollars
Lieux de vente au détail loués	700 millions de dollars

Dillard's, Inc. (DDS) - Modèle d'entreprise: propositions de valeur

Large gamme de vêtements de vêtements et de produits de maison

Dillard's propose environ 300 000 SKU uniques à travers les vêtements, les accessoires, les cosmétiques et les catégories de produits de maison. Le mélange de marchandises de l'entreprise comprend:

• Appareils pour femmes: 35% de l'inventaire total
• Appareils pour hommes: 25% de l'inventaire total
• Marchandises à domicile: 22% de l'inventaire total
• Accessoires et cosmétiques: 18% des stocks totaux

Prix ​​compétitifs et événements de vente fréquents

Stratégie de tarification	Gamme de rabais	Événements de vente annuels
Pourcentage de marque	20% - 70%	8-12 événements de vente majeurs par an
Réduction moyenne	40%	Événements de dédouanement saisonniers

Expériences de magasinage personnalisées

La personnalisation numérique de Dillard comprend:

• Recommandations en ligne personnalisées
• Suivi du programme de fidélité numérique
• Application mobile avec des offres personnalisées

Mélange de marques de marque nationale et privée

Catégorie de marque	Pourcentage de ventes	Nombre de marques
Marques nationales	65%	250+ marques nationales
Marques de marques privées	35%	12 marques propriétaires

Programmes de fidélisation de la clientèle et services de crédit

Dillard's Credit Services and Loyalty Program Metrics:

• Total des titulaires de carte de crédit actifs: 3,2 millions
• Membres du programme de fidélité: 5,7 millions
• Dépenses annuelles moyennes par fidélité Membre: 1 250 $

Dillard's, Inc. (DDS) - Modèle d'entreprise: relations avec les clients

Assistance aux achats personnels en magasin

Dillard emploie environ 41 000 associés sur 250 emplacements à partir de 2023. Les associés de vente formés offrent des expériences d'achat personnalisées avec une moyenne de 3 à 4 membres du personnel par département.

Métrique du service client	Données de performance
Associé moyen en magasin par département	3-4 associés
Total des magasins	250 magasins
Total des associés de vente au détail	41 000 employés

Programme de récompenses de fidélité

Dillard's Star Rewards Program propose:

• 4% de récompenses sur les achats
• Remises exclusives du titulaire de carte
• Environ 2,5 millions de membres de fidélité actifs
• Revenus de cartes de crédit annuelles de 385 millions de dollars

Plateformes de magasinage en ligne et mobiles

Les canaux de vente numériques comprennent:

• Site Web Dillards.com
• Application de magasinage mobile
• Les ventes numériques représentant 15,2% du total des revenus en 2023
• 672 millions de dollars en ventes numériques annuelles

Canaux d'assistance du service client

Canal de support	Disponibilité
Support téléphonique	7 jours / semaine, 8 h à 23 h HNE
Chat en direct	Du lundi au samedi, de 9 h à 21 h HNE
Assistance par e-mail	Réponse 24/7 dans les 24 à 48 heures
Service client en magasin	Les heures de stockage (varie selon l'emplacement)

Communications marketing personnalisées

Les stratégies de communication marketing comprennent:

• Des campagnes par e-mail ciblées à 3,7 millions d'abonnés
• Publicités numériques personnalisées
• Dépenses de marketing annuelles de 124 millions de dollars
• Communication client segmentée en fonction de l'historique des achats

Dillard's, Inc. (DDS) - Modèle d'entreprise: canaux

Magasins de vente au détail physique

En 2024, Dillard's exploite 282 grands magasins en ligne dans 29 États aux États-Unis. Distribution de l'empreinte de stockage:

Région	Nombre de magasins	Pourcentage du total
Du sud des États-Unis	156	55.3%
Midwest des États-Unis	72	25.5%
Autres régions	54	19.2%

Site Web de commerce électronique

La plate-forme en ligne de Dillard Dillards.com génère environ 1,2 milliard de dollars de revenus numériques annuels. Mesures clés du commerce électronique:

• Taux de croissance des ventes en ligne: 14,6% en glissement annuel
• Trafic de site Web mobile: 68% du trafic numérique total
• Valeur de commande en ligne moyenne: 187 $

Application de magasinage mobile

Statistiques de performance de l'application mobile de Dillard:

Métrique	Valeur
Total des téléchargements d'applications	3,4 millions
Utilisateurs actifs mensuels	1,2 million
Durée moyenne de la session	7,3 minutes

Ventes de catalogue

Dillard's maintient un canal de vente de catalogue limité avec un chiffre d'affaires annuel de 42 millions de dollars, ce qui représente 2,1% des ventes totales.

Plateformes de marketing des médias sociaux

Métriques d'engagement des canaux de médias sociaux:

• Followers Instagram: 1,6 million
• Fans Facebook: 2,3 millions
• Followers Pinterest: 780 000
• Taux de conversion des médias sociaux: 3,7%

Dillard's, Inc. (DDS) - Modèle d'entreprise: segments de clientèle

Consommateurs de banlieue de classe moyenne

Répartition démographique de la clientèle de base de Dillard en banlieue:

Gamme de revenus	Pourcentage	Dépenses moyennes
$50,000 - $100,000	42%	1 247 $ par an
$35,000 - $49,999	28%	876 $ par an

Femmes conscientes de la mode âgées de 25 à 55 ans

Caractéristiques du segment cible:

• Tranche d'âge: 25 à 55 ans
• Revenu médian des ménages: 82 430 $
• Dépenses annuelles des vêtements: 1 883 $ par individu

Antariens de décoration intérieure

Analyse du segment des marchandises à domicile:

Catégorie de produits	Revenus annuels	Part de marché
Mobilier de maison	687 millions de dollars	7.2%
Cuisine & À manger	342 millions de dollars	5.6%

Adultes professionnels qui travaillent

Segment professionnel profile:

• Âge moyen: 35 à 50 ans
• Distribution professionnelle de l'occupation:
  • Professionnels d'entreprise: 38%
  • Travailleurs de la santé: 22%
  • Professionnels de l'éducation: 16%
• Dépenses annuelles moyennes de tenues professionnelles: 1 456 $

Acheteurs de recherche de bonnes affaires

Détails du segment de clientèle axé sur la remise:

Catégorie de réduction	Pourcentage de clientèle	Économies moyennes
Ventes de dégagement	62%	127 $ par transaction
Promotions saisonnières	48%	93 $ par transaction
Programme de fidélité	35%	76 $ par transaction

Dillard's, Inc. (DDS) - Modèle d'entreprise: Structure des coûts

Frais d'approvisionnement des marchandises

Pour l'exercice 2023, le coût total de Dillard a déclaré les marchandises vendues (COG) de 2,848 milliards de dollars. La stratégie d'approvisionnement des marchandises de l'entreprise comprend:

• Achats direct auprès des fabricants
• Acquisitions d'inventaire en gros
• Gestion des stocks saisonniers

Catégorie de dépenses	Montant (2023)
Total des coûts d'approvisionnement des marchandises	2,848 milliards de dollars
Ratio de rotation des stocks	3.2x

Stocker les coûts d'exploitation

Les dépenses opérationnelles de Dillard pour l'exercice 2023 comprenaient:

• Frais de loyer et d'occupation
• Services publics
• Entretien des magasins

Catégorie de coûts opérationnels	Montant (2023)
Total des dépenses d'exploitation des magasins	1,142 milliard de dollars
Nombre de magasins	282 emplacements

Salaire et avantages sociaux des employés

Dépenses totales d'indemnisation pour l'exercice 2023: 625 millions de dollars

• Dépenses salariales
• Avantages sociaux
• Plans de retraite

Dépenses de marketing et de publicité

Catégorie de dépenses de marketing	Montant (2023)
Total des dépenses de marketing	98 millions de dollars
Attribution du marketing numérique	32 millions de dollars

Investissements technologiques et infrastructures

Investissements technologiques et infrastructures numériques pour 2023:

• Développement de la plate-forme de commerce électronique
• Systèmes de point de vente
• Infrastructure de cybersécurité

Catégorie d'investissement technologique	Montant (2023)
Investissements technologiques totaux	45 millions de dollars
Développement de plate-forme numérique	22 millions de dollars

Dillard's, Inc. (DDS) - Modèle d'entreprise: Strots de revenus

Ventes de vêtements et de vêtements

Pour l'exercice 2023, Dillard a déclaré des ventes nettes totales de 10,8 milliards de dollars. Les vêtements et les vêtements représentaient environ 65% du total des revenus, ce qui équivaut à environ 7,02 milliards de dollars.

Catégorie de vêtements	Pourcentage de revenus	Revenus estimés
Vêtements pour femmes	35%	3,78 milliards de dollars
Vêtements pour hommes	20%	2,16 milliards de dollars
Vêtements pour enfants	10%	1,08 milliard de dollars

Goods et accessoires à domicile

Les marchandises et accessoires à domicile ont contribué environ 25% des revenus totaux de Dillard, générant environ 2,7 milliards de dollars au cours de l'exercice 2023.

• Décor à domicile: 1,2 milliard de dollars
• Cuisine et restauration: 650 millions de dollars
• Meubles: 500 millions de dollars
• Literie et bain: 350 millions de dollars

Intérêt et frais de carte de crédit

Le programme de cartes de crédit de Dillard a généré environ 380 millions de dollars d'intérêts et de revenus de frais pour l'exercice 2023.

Collections de marchandises saisonnières

Les collections saisonnières représentaient environ 30% du total des revenus des vêtements et des accessoires, estimés à 2,1 milliards de dollars.

Collection saisonnière	Revenu
Collection printemps / été	900 millions de dollars
Collection d'automne / hiver	750 millions de dollars
Collection de vacances	450 millions de dollars

Ventes de dédouanement et de marque

Les ventes de dédouanement représentaient environ 15% des revenus totaux, générant environ 1,62 milliard de dollars au cours de l'exercice 2023.

• Alimentation de fin de saison: 900 millions de dollars
• Marque de stock: 450 millions de dollars
• Remises promotionnelles: 270 millions de dollars

Dillard's, Inc. (DDS) - Canvas Business Model: Value Propositions

Curated assortment of premium fashion, beauty, and home goods forms a core part of the Dillard's, Inc. offering. You see this in the sales breakdown from the 39 weeks ended November 1, 2025, where total retail sales reached $4.315 billion.

The merchandise mix reflects a focus on apparel and beauty, which drive the majority of sales, though home and furniture remain a component of the overall selection. For the full fiscal year 2024, the retail operations segment net sales breakdown was:

Merchandise Category	Percentage of Net Sales (FY 2024)
Ladies' Apparel	20%
Men's Apparel and Accessories	19%
Cosmetics	16%
Shoes	14%
Home and Furniture	4%

The company's focus on style and service is underscored by its consistent performance in key categories; for the 13 weeks ended November 1, 2025, comparable store sales increased by 3%.

Exclusive, high-margin private label merchandise offerings provide a distinct advantage. Exclusive brand merchandise accounted for 22.7% of total net sales in fiscal 2024. This figure was slightly down from 23.5% reported in fiscal 2023.

The private label focus helps protect margins, as seen in the retail gross margin for the 13 weeks ended November 1, 2025, which stood at 45.3% of sales.

Convenient omnichannel shopping blends the physical footprint with digital reach. Dillard's, Inc. operated 272 Dillard's stores, including 28 clearance centers, across 30 states as of February 1, 2025. The Internet store operates at dillards.com.

The online channel showed recent activity, with revenues on dillards.com in November 2025 reaching US$76m. For the full fiscal year 2024, online sales (GMV) on dillards.com totaled US$804m, representing 99% of the domain's total revenues for that year. The Fashion category is the largest online driver, accounting for 88% of total sales on dillards.com in 2024.

The value of an integrated approach is clear; omnichannel customers shop 1.7 times more than single-channel shoppers.

Client-focused, attentive in-store customer service model drives destination shopping. Between January and August 2025, 42.9% of Dillard's visits occurred over the weekend. Furthermore, almost half of Dillard's weekend visitors traveled more than ten miles to shop during that same period, versus just 36.5% for other department stores.

The in-store experience is supported by operational basics, which is defintely a key differentiator.

Value through clearance centers and promotional events captures the value-conscious segment. Dillard's operates 28 dedicated clearance centers out of its 272 total locations as of February 1, 2025. Visits to these clearance stores rose 7.5% year-over-year between January and August 2025.

Promotional value is significant at these outlets:

• Clearance items are advertised at 65% off or more.
• Some online clearance events feature merchandise at 75% Off.

Dillard's, Inc. (DDS) - Canvas Business Model: Customer Relationships

Dillard's, Inc. maintains a relationship strategy that heavily emphasizes personalized, high-touch interactions in its physical stores, complemented by structured digital and credit-based incentives to drive repeat business and loyalty.

Personal assistance and high-touch service in-store

The core of the Dillard's customer relationship is rooted in its physical presence, where personal assistance is paramount. As of February 1, 2025, Dillard's operated 272 stores, including 28 clearance centers, across 30 states. Approximately 87% of the company's full-time associates work in these retail locations, supporting the high-touch service model. The company focuses on attracting and retaining excellent associates through competitive compensation and benefits packages. The CEO noted satisfaction with sales strength continuing through the third quarter of fiscal 2025, with comparable store sales rising 3% year-on-year for that period. Operating expenses for Q3 2025 were $440.4 million, representing 30.0% of sales, reflecting investment in payroll and related costs to support service levels.

Loyalty program and proprietary credit card incentives

The proprietary credit card program, managed by Citibank, N.A. ("Citi") under the Citibank Alliance, is a key relationship driver. Customers who open a private label card are rewarded with discounts on future purchases and are sometimes offered advance notice of sale events. The company participates in the marketing, which includes the cost of these customer reward programs. Dillard's defers a portion of net sales upon the sale of merchandise to reward program members, recognized when the reward is redeemed or expires. For fiscal 2024, Dillard's recognized income of $54.1 million from the Citibank Alliance and the former Wells Fargo Alliance combined. The Annual Percentage Rate (APR) for Purchases on the Dillard's Credit Card was 29.99% as of July 2023, based on the U.S. Prime Rate plus a 21.74 percentage points margin. Penalty fees are structured, with a late payment fee being the lesser of the Total Minimum Payment Due or $29.00 for the first event, and up to $40.00 for subsequent events within a rolling six billing cycle period. Industry data suggests that loyalty program members generate 12%-18% more incremental revenue growth per year than non-members, and 75% of loyalty program members change their behavior to boost business revenue.

Transaction relationship via the e-commerce platform

The transactional relationship via dillards.com is a growing component, though in-store sales remain dominant. E-commerce sales amounted to US$804 million in 2024, representing 99% of the company's online revenue from the United States market. For fiscal 2025, online revenue is expected to grow by 0-5%. In October 2025, dillards.com generated $37,990,924 in online sales. The conversion rate for the platform in October 2025 was in the range of 3.50-4.00%, with an Average Order Value (AOV) between $100-125. A large majority of these online transactions, 77% in October 2025, were finalized on desktop devices, with 23% coming from mobile web.

Direct marketing and email communication for promotions

Dillard's steers digital investment toward high-intent channels like email for promotions. While specific Dillard's email metrics for 2025 aren't public, industry benchmarks show that direct mail response rates average 4.4%, compared to just 0.12% for email. Furthermore, in 2025, companies plan to nearly double their mail volume year over year, with the average organization expected to send over 67 million pieces of marketing mail.

Targeted digital engagement via influencer collaborations

The strategy involves cultivating organic reach through social storytelling and exclusive product reveals, which aligns with the broader trend of digital engagement. Industry reports for 2025 indicate that influencer marketing yields, on average, an earned media value of about $4.12 for every $1 spent. The U.S. influencer marketing industry is estimated at $10.52 billion in 2025. Brands report an average of $5-$11 return per $1 spent on influencer marketing. Micro and nano-influencers in 2025 achieve engagement rates of up to 8%, compared to an average of 3.5% for more prominent influencers.

Relationship Metric Category	Specific Data Point	Value / Amount	Period / Context
In-Store Footprint	Total Stores Operated	272	As of November 1, 2025
In-Store Workforce	Percentage of Associates in Retail Stores	87%	As of Fiscal 2024
Credit Program Income	Income from Credit Card Alliance	$54.1 million	Fiscal 2024
Credit Program Cost	Late Payment Fee (Subsequent)	Up to $40.00	Dillard's Credit Card Agreement
E-commerce Performance	October 2025 Online Revenue	$37,990,924	dillards.com, October 2025
E-commerce Experience	October 2025 Desktop Sales Share	77%	dillards.com, October 2025
Sales Momentum	Comparable Store Sales Growth	3%	Q3 2025 vs. prior year Q3

Dillard's, Inc. (DDS) - Canvas Business Model: Channels

You're looking at how Dillard's, Inc. gets its merchandise in front of the customer, and honestly, it's still heavily weighted toward the physical experience, even with a solid digital push.

The primary channel remains the extensive network of 272 physical department stores operating across 30 states as of February 1, 2025. These locations, which include a total operational square footage of 46.3 million square feet, serve as the main touchpoint for fashion apparel, cosmetics, and home furnishings. The company also maintains its Internet store, dillards.com, for national e-commerce sales.

Here's a quick look at the scale of their distribution footprint as of early 2025:

Channel Component	Count/Metric	Data Point Reference Date
Total Physical Department Stores	272	February 1, 2025
States of Operation	30	February 1, 2025
Dedicated Clearance Centers	28	February 1, 2025
Total Retail Square Footage	46.3 million square feet	February 1, 2025
dillards.com October 2025 Sales	$37,990,924	October 2025

The Internet store, dillards.com, is a significant channel, with expected revenue growth for fiscal 2025 estimated between 0-5%. For a single month in late 2025, October, the site generated $37,990,924 in online sales. Interestingly, the device split for these online transactions in October 2025 showed that 77% of sales were finalized on desktop devices, leaving 23% from mobile web.

Dillard's, Inc. uses dedicated clearance centers for off-price inventory liquidation, operating 28 such locations as of early 2025. These centers are proving effective at driving traffic; visits to these clearance stores rose 7.5% Year-over-Year between January and August 2025. Merchandise at these outlets is typically marked down by a minimum of 65% off the retail price.

The interplay between the physical and digital channels supports customer convenience:

• Customers have the option to buy online and pick up in store.
• Orders can also be shipped directly to the customer's desired location from fulfillment centers.
• The mobile app provides access for shopping and the loyalty program.

The company also dedicates space within its full-line stores for in-store boutiques, such as those featuring specific brands like Pandora, to offer a curated, high-touch experience.

Dillard's, Inc. (DDS) - Canvas Business Model: Customer Segments

You're looking at the core buyers for Dillard's, Inc. as of late 2025. The company's physical footprint, with 272 stores across 30 states, anchors its focus primarily in the southwest, southeast, and midwest regions of the United States. This physical presence serves the established base.

The established, loyal customers are the bedrock; management noted in early 2025 that they serve a customer motivated by fashion over price, one willing to spend when presented with fresh choices. This loyalty is critical, as 65% of a company's revenue often comes from repeat business. For the 39 weeks ending November 1, 2025, total retail sales reached $4.315 billion, showing the continued transaction volume from this base.

For the younger, fashion-forward shoppers, the digital channel is key. The e-Commerce site, dillards.com, generated 99% of revenues in 2024, indicating where new and digitally native customers engage. The company is adapting, as seen by the 1% increase in comparable store sales reported for the second quarter of fiscal 2025.

Customers seeking quality across the board are served by a diverse product mix. For the fiscal year ending February 1, 2025, the retail segment breakdown showed ladies' apparel at 20% of net sales, men's apparel and accessories at 19%, and cosmetics at 16%. This suggests a broad appeal for quality goods.

Then you have the price-sensitive shoppers. Dillard's, Inc. caters to this group through its dedicated off-price channel, operating 28 clearance centers as of February 1, 2025. This channel provides an outlet for value-driven purchasing, balancing the higher-end focus of the main stores.

Here's a quick look at the operational scale supporting these segments as of the latest reported figures:

Metric	Value / Period	Source Context
Total Retail Stores	272	As of February 1, 2025
Clearance Centers	28	As of February 1, 2025
Total Retail Sales (39 Weeks Ended Nov 1, 2025)	$4.315 billion	Total retail sales
Net Sales (Fiscal Year Ended Feb 1, 2025)	$6.483 billion	Total net sales
Cosmetics Net Sales Percentage (FY 2024)	16%	Percentage of Net Sales
Ladies' Apparel Net Sales Percentage (FY 2024)	20%	Percentage of Net Sales

The product categories that drive engagement for Dillard's, Inc. include the core offerings:

• Ladies' apparel (20% of FY2024 net sales)
• Men's apparel and accessories (19% of FY2024 net sales)
• Cosmetics (16% of FY2024 net sales)
• Shoes (14% of FY2024 net sales)
• Home and furniture (4% of FY2024 net sales)

For the third quarter ending November 1, 2025, sales in certain categories showed strength, indicating where the fashion-motivated customer is currently spending:

• Ladies' accessories and lingerie sales increased significantly.
• Juniors' and children's apparel sales increased significantly.
• Shoes sales increased moderately.

Dillard's, Inc. (DDS) - Canvas Business Model: Cost Structure

You're looking at the major outflows for Dillard's, Inc. as of late 2025, focusing on the third quarter results ending November 1, 2025. The largest component, naturally, is the cost of the merchandise itself.

The Cost of Goods Sold (COGS) directly dictates the gross profit. For the 13 weeks ended November 1, 2025, Dillard's, Inc. achieved a retail gross margin of 45.3% of sales. This represents an improvement from the 44.5% retail gross margin reported in the prior year's third quarter. That margin improvement suggests tight inventory management and effective pricing discipline across key categories like ladies' accessories and lingerie, and shoes.

Next up, you have the operating expenses, which Dillard's, Inc. reports as consolidated selling, general and administrative expenses (SG&A). For the third quarter of 2025, these expenses hit $440.4 million, which represented 30.0% of sales. This percentage was up from 29.4% of sales in the same period last year. Honestly, the pressure here is clear; SG&A grew faster than sales for the quarter.

Here's a quick look at those key Q3 2025 expense metrics:

Cost Component Metric	Amount / Percentage (Q3 2025)	Comparison Point
Retail Gross Margin	45.3% of sales	Up from 44.5% in prior year Q3
SG&A Expenses (Operating Expenses)	$440.4 million	Up from $418.9 million in prior year Q3
SG&A as Percentage of Sales	30.0% of sales	Up from 29.4% in prior year Q3

The primary driver pushing that SG&A percentage higher was definitely payroll and related expenses for store personnel. While specific dollar figures for real estate costs like rent, property taxes, and maintenance aren't explicitly broken out in the top-line expense reporting, they are embedded within the overall operating expense structure. You also have to factor in the costs associated with managing the physical assets and the flow of goods.

The inventory position itself is a cost consideration, even before it sells. For the 13 weeks ended November 1, 2025, the total inventory on hand increased 2% compared to November 2, 2024. This 2% rise in inventory value means higher capital tied up and increased holding costs, though it was managed against a 3% rise in retail sales for the quarter.

The main cost drivers you see impacting Dillard's, Inc. right now include:

• Significant payroll and related costs for store personnel.
• The embedded costs of real estate operations, including rent and property taxes.
• Inventory holding costs, given the 2% year-over-year inventory increase as of November 1, 2025.
• Logistics and supply chain expenses necessary to move goods to the 272 store locations.

Finance: draft 13-week cash view by Friday.

Dillard's, Inc. (DDS) - Canvas Business Model: Revenue Streams

You're looking at the hard numbers for how Dillard's, Inc. brings in its money as of late 2025. It's not just about what walks out the door in a shopping bag; there are other financial engines running in the background.

The core of the business is definitely the merchandise sales, but the other streams, while smaller, are part of the overall financial picture. Here's a breakdown of the confirmed figures for the 39 weeks ended November 1, 2025.

Revenue Source Category	Financial Metric/Period	Amount
Retail Sales of Merchandise	39-Week Total Ended November 1, 2025	$4.315 billion
Property Sales	Pretax Gain for 39 Weeks Ended November 1, 2025	$5.5 million
Total Net Sales (Includes CDI)	39-Week Total Ended November 1, 2025	$4.511 billion

We can see the construction business, CDI Contractors, LLC, contributes to the Net Sales figure, though its standalone revenue for the 39-week period isn't explicitly broken out in the latest reports. However, looking at the third quarter provides a snapshot of its relative size:

• Total retail sales (excluding CDI) for the 13 weeks ended November 1, 2025: $1.401 billion.
• Net sales (including CDI) for the 13 weeks ended November 1, 2025: $1.469 billion.

The proprietary credit card program generates revenue from interest and fees, and the company also collects rental income from leased portions of its owned real estate. Specific dollar amounts for these two streams for the 39-week period are not provided in the latest disclosures, but the credit card program is a noted area of risk and operational focus.

Here are the key revenue-related financial details we have:

• Net income for the 39 weeks ended November 1, 2025: $366.5 million.
• Net income for the 39 weeks ended November 2, 2024: $379.1 million.
• After-tax impact of the property gain: $4.2 million.
• Credit card program is under an alliance with Citibank, N.A. as of September 2024.

Finance: draft 13-week cash view by Friday.