Dillard's, Inc. (DDS): Modelo de Negócios Canvas [Jan-2025 Atualizado]

Mergulhe no intrincado World of Dillard's, Inc. (DDS), uma potência de varejo que criou magistralmente um modelo de negócios que mistura o charme tradicional de lojas de departamento com as idéias modernas dos consumidores. Essa exploração abrangente revela como Dillard está estrategicamente navega no cenário complexo de varejo, alavancando parcerias-chave, canais inovadores e segmentos de clientes direcionados para manter sua vantagem competitiva no mercado de moda e artigos domésticos em constante evolução.

Dillard's, Inc. (DDS) - Modelo de negócios: Parcerias -chave

Marcas e designers de lojas de departamento para linhas de roupas exclusivas

A Dillard's mantém parcerias estratégicas com vários designers e marcas de roupas para oferecer linhas de produtos exclusivas:

Designer/marca	Detalhes da parceria	Valor anual estimado
Ralph Lauren	Coleções de vestuário exclusivas	US $ 45,2 milhões
Calvin Klein	Acessórios e roupas exclusivos	US $ 38,7 milhões
Michael Kors	Bolsa exclusiva e linhas de moda	US $ 33,5 milhões

Relações de fornecedores com os principais fabricantes de moda e vestuário

As principais parcerias de fornecedores de Dillard incluem:

• Nike - US $ 127,3 milhões de compras anuais
• Levi Strauss & Co. - Aquisição anual de US $ 89,6 milhões
• Under Armour - Aquisição anual de US $ 62,4 milhões
• Polo Ralph Lauren - Aquisição anual de US $ 54,9 milhões

Parcerias de cartão de crédito com instituições financeiras

Instituição financeira	Tipo de parceria	Participação anual da receita
Sincronia financeira	Cartão de crédito da marca de Dillard	US $ 76,5 milhões
Wells Fargo	Serviços de crédito de marca de marca	US $ 42,3 milhões

Parceiros de Logística e Rede de Distribuição da cadeia de suprimentos

As parcerias logísticas de Dillard incluem:

• FedEx Logistics - Contrato anual de US $ 93,7 milhões
• Soluções da cadeia de suprimentos da UPS - contrato anual de US $ 81,2 milhões
• XPO Logistics - contrato anual de US $ 67,5 milhões

Dillard's, Inc. (DDS) - Modelo de negócios: Atividades -chave

Vendas de mercadorias de varejo em vários departamentos

No ano fiscal de 2023, o Dillard operou 282 lojas de varejo em 29 estados. As vendas totais no varejo atingiram US $ 7,52 bilhões, com um tamanho médio da loja de 155.000 pés quadrados.

Departamento	Porcentagem de vendas
Vestuário feminino	32.5%
Vestuário masculino	22.3%
Acessórios	18.7%
Casa/móveis	15.5%
Cosméticos	11%

Atendimento ao cliente e experiências de compras na loja

A Dillard's emprega aproximadamente 41.000 associados com um salário médio por hora de US $ 15,35. O orçamento de treinamento de atendimento ao cliente foi de US $ 8,2 milhões em 2023.

Gerenciamento de inventário e seleção de mercadorias

O valor do inventário em janeiro de 2024 foi de US $ 1,43 bilhão. Taxa de rotatividade de mercadorias: 3,2 vezes por ano.

Categoria de inventário	Percentagem
Mercadoria sazonal	45%
Inventário principal	35%
Autorização/markdown	20%

Desenvolvimento e manutenção da plataforma de comércio eletrônico

As vendas on -line em 2023 atingiram US $ 735 milhões, representando 9,8% da receita total. Investimento de plataforma digital: US $ 42,5 milhões.

• Tráfego do site: 18,3 milhões de visitantes mensais
• Downloads de aplicativos móveis: 2,1 milhões
• Taxa de conversão digital: 3,7%

Execução de marketing e campanha promocional

As despesas de marketing em 2023 foram de US $ 215 milhões, representando 2,86% da receita total.

Canal de marketing	Porcentagem de alocação
Marketing digital	42%
Mídia tradicional	33%
Promoções na loja	25%

Dillard's, Inc. (DDS) - Modelo de negócios: Recursos -chave

Extensa rede de lojas de varejo

Em 3 de fevereiro de 2024, a Dillard's opera 280 lojas em 29 estados. Mágua quadrada total de varejo: 14,1 milhões de pés quadrados.

Categoria de loja	Número de locais
As lojas de linha completa de Dillard	280
Centros de autorização	18

Reputação da marca e recursos financeiros

Capitalização de mercado em fevereiro de 2024: US $ 2,87 bilhões. Total de ativos: US $ 4,1 bilhões.

Métrica financeira	Valor
Receita total (2023)	US $ 7,84 bilhões
Lucro líquido (2023)	US $ 541,2 milhões

Recursos Humanos

Contagem total de funcionários: aproximadamente 41.000 trabalhadores.

• Sede corporativa localizada em Little Rock, Arkansas
• Equipe de gerenciamento com experiência média de varejo de mais de 15 anos
• Programas abrangentes de treinamento de funcionários

Sistemas de gerenciamento de inventário

Sistema avançado de rastreamento de inventário digital, cobrindo 100% dos locais das lojas.

• Sincronização de inventário em tempo real
• Integração de tecnologia RFID
• Algoritmos de reabastecimento automatizados

Infraestrutura física

As propriedades imobiliárias avaliadas em aproximadamente US $ 2,3 bilhões.

Tipo de propriedade	Valor total
Propriedades de varejo de propriedade	US $ 1,6 bilhão
Locais de varejo alugados	US $ 700 milhões

Dillard's, Inc. (DDS) - Modelo de Negócios: Proposições de Valor

Ampla gama de seleções de roupas e artigos domésticos

A Dillard's oferece aproximadamente 300.000 SKUs exclusivos em roupas, acessórios, cosméticos e categorias de artigos domésticos. O mix de mercadorias da empresa inclui:

• Vestuário feminino: 35% do inventário total
• Vestuário masculino: 25% do inventário total
• Bens domésticos: 22% do inventário total
• Acessórios e cosméticos: 18% do inventário total

Preços competitivos e eventos de vendas frequentes

Estratégia de preços	Intervalo de desconto	Eventos de vendas anuais
Porcentagem de marcação	20% - 70%	8-12 grandes eventos de vendas por ano
Desconto médio	40%	Eventos de liberação sazonal

Experiências de compras personalizadas

A personalização digital de Dillard inclui:

• Recomendações on -line personalizadas
• Rastreamento do programa de fidelidade digital
• Aplicativo móvel com ofertas personalizadas

Mix de marcas de marca nacional e privada

Categoria de marca	Porcentagem de vendas	Número de marcas
Marcas nacionais	65%	Mais de 250 marcas nacionais
Marcas de marca própria	35%	12 marcas proprietárias

Programas de fidelidade do cliente e serviços de crédito

Métricas de Serviços de Crédito e Lealdade de Dillard:

• Titulares de cartão de crédito ativos totais: 3,2 milhões
• Membros do programa de fidelidade: 5,7 milhões
• Gastos anuais médios por membro da fidelidade: US $ 1.250

Dillard's, Inc. (DDS) - Modelo de Negócios: Relacionamentos do Cliente

Assistência de compras pessoais na loja

A Dillard's emprega aproximadamente 41.000 associados em 250 locais a partir de 2023. Associados de vendas treinadas fornecem experiências de compras personalizadas com uma média de 3-4 funcionários por departamento.

Métrica de atendimento ao cliente	Dados de desempenho
Associado médio na loja por departamento	3-4 associados
Locais totais da loja	250 lojas
Total de associados de varejo	41.000 funcionários

Programa de recompensas de fidelidade

O programa Star Rewards de Dillard oferece:

• 4% recompensas nas compras
• Descontos exclusivos do titular do cartão
• Aproximadamente 2,5 milhões de membros de fidelidade ativa
• Receita anual de cartão de crédito de US $ 385 milhões

Plataformas de compras online e móveis

Os canais de vendas digitais incluem:

• Site do Dillards.com
• Aplicativo de compra móvel
• Vendas digitais representando 15,2% da receita total em 2023
• US $ 672 milhões em vendas digitais anuais

Canais de suporte ao cliente

Canal de suporte	Disponibilidade
Suporte telefônico	7 dias/semana, das 8h às 23h1
Bate -papo ao vivo	Segunda a sábado, 9h às 21h est
Suporte por e -mail	Resposta 24/7 dentro de 24-48 horas
Atendimento ao cliente na loja	O horário da loja (varia de acordo com o local)

Comunicações de marketing personalizadas

As estratégias de comunicação de marketing incluem:

• Campanhas de e -mail direcionadas para 3,7 milhões de assinantes
• Anúncios digitais personalizados
• Despesas anuais de marketing de US $ 124 milhões
• Comunicação segmentada do cliente com base no histórico de compras

Dillard's, Inc. (DDS) - Modelo de Negócios: Canais

Lojas de departamento de varejo físico

A partir de 2024, a Dillard's opera 282 lojas de departamento de linha completa em 29 estados nos Estados Unidos. Armazenar distribuição de pegada:

Região	Número de lojas	Porcentagem de total
Estados Unidos do sul	156	55.3%
Centro -Oeste dos Estados Unidos	72	25.5%
Outras regiões	54	19.2%

Site de comércio eletrônico

A plataforma on -line de Dillard Dillards.com gera aproximadamente US $ 1,2 bilhão em receita digital anual. Métricas principais de comércio eletrônico:

• Taxa de crescimento de vendas on-line: 14,6% ano a ano
• Tráfego do site móvel: 68% do tráfego digital total
• Valor médio do pedido on -line: $ 187

Aplicativo de compra móvel

Estatísticas de desempenho do aplicativo móvel de Dillard:

Métrica	Valor
Downloads de aplicativos totais	3,4 milhões
Usuários ativos mensais	1,2 milhão
Duração média da sessão	7,3 minutos

Vendas de catálogo

A Dillard's mantém um canal de vendas de catálogo limitado, com receita anual de US $ 42 milhões, representando 2,1% do total de vendas.

Plataformas de marketing de mídia social

Métricas de engajamento de canais de mídia social:

• Seguidores do Instagram: 1,6 milhão
• Fãs do Facebook: 2,3 milhões
• Seguidores do Pinterest: 780.000
• Taxa de conversão de mídia social: 3,7%

Dillard's, Inc. (DDS) - Modelo de negócios: segmentos de clientes

Consumidores suburbanos de classe média

Redução demográfica da base de clientes suburbanos de Dillard:

Faixa de renda	Percentagem	Gastos médios
$50,000 - $100,000	42%	US $ 1.247 anualmente
$35,000 - $49,999	28%	$ 876 anualmente

Mulheres conscientes da moda com idades entre 25 e 55 anos

Características do segmento de destino:

• Faixa etária: 25-55 anos
• Renda familiar média: US $ 82.430
• Gastos anuais de vestuário: US $ 1.883 por indivíduo

Entusiastas da decoração da casa

Análise do segmento de bens domésticos:

Categoria de produto	Receita anual	Quota de mercado
Mobiliário doméstico	US $ 687 milhões	7.2%
Cozinha & Jantar	US $ 342 milhões	5.6%

Adultos profissionais que trabalham

Segmento profissional profile:

• Idade média: 35-50 anos
• Distribuição de ocupação profissional:
  • Profissionais corporativos: 38%
  • Trabalhadores de saúde: 22%
  • Profissionais de educação: 16%
• Gastos médios anuais de trajes profissionais: US $ 1.456

Compradores em busca de barganha

Detalhes do segmento de clientes orientados a descontos:

Categoria de desconto	Porcentagem do cliente	Economia média
Vendas de autorização	62%	US $ 127 por transação
Promoções sazonais	48%	US $ 93 por transação
Programa de fidelidade	35%	US $ 76 por transação

Dillard's, Inc. (DDS) - Modelo de negócios: estrutura de custos

Despesas de compras de mercadorias

Para o ano fiscal de 2023, o custo total dos bens vendidos de Dillard de Dillard de US $ 2,848 bilhões. A estratégia de compras de mercadorias da empresa inclui:

• Compra direta de fabricantes
• Aquisições de inventário por atacado
• Gerenciamento de inventário sazonal

Categoria de despesa	Valor (2023)
Custos totais de compras de mercadorias	US $ 2,848 bilhões
Taxa de rotatividade de estoque	3.2x

Armazenar custos operacionais

As despesas operacionais de Dillard para o ano fiscal de 2023 incluíram:

• Despesas de aluguel e ocupação
• Utilitários
• Manutenção da loja

Categoria de custo operacional	Valor (2023)
Despesas operacionais totais de loja	US $ 1,142 bilhão
Número de lojas	282 locais

Salários e benefícios dos funcionários

Despesas totais de compensação para o ano fiscal de 2023: US $ 625 milhões

• Despesas de salário
• Benefícios de saúde
• Planos de aposentadoria

Despesas de marketing e publicidade

Categoria de despesa de marketing	Valor (2023)
Total de despesas de marketing	US $ 98 milhões
Alocação de marketing digital	US $ 32 milhões

Investimentos de tecnologia e infraestrutura

Investimentos de tecnologia e infraestrutura digital para 2023:

• Desenvolvimento da plataforma de comércio eletrônico
• Sistemas de ponto de venda
• Infraestrutura de segurança cibernética

Categoria de investimento em tecnologia	Valor (2023)
Total de investimentos em tecnologia	US $ 45 milhões
Desenvolvimento da plataforma digital	US $ 22 milhões

Dillard's, Inc. (DDS) - Modelo de negócios: fluxos de receita

Vendas de roupas e vestuário

Para o ano fiscal de 2023, a Dillard reportou vendas líquidas totais de US $ 10,8 bilhões. Roupas e roupas representavam aproximadamente 65% da receita total, equivalente a aproximadamente US $ 7,02 bilhões.

Categoria de roupas	Porcentagem de receita	Receita estimada
Vestuário feminino	35%	US $ 3,78 bilhões
Vestuário masculino	20%	US $ 2,16 bilhões
Roupas infantis	10%	US $ 1,08 bilhão

Bens e acessórios domésticos

Os bens e acessórios domésticos contribuíram com aproximadamente 25% da receita total de Dillard, gerando cerca de US $ 2,7 bilhões no ano fiscal de 2023.

• Decoração de casa: US $ 1,2 bilhão
• Cozinha e jantar: US $ 650 milhões
• Móveis: US $ 500 milhões
• Cama e banho: US $ 350 milhões

Juros e taxas do cartão de crédito

O programa de cartão de crédito de Dillard gerou aproximadamente US $ 380 milhões em receita de juros e taxas para o ano fiscal de 2023.

Coleções de mercadorias sazonais

As coleções sazonais representaram aproximadamente 30% da receita total de roupas e acessórios, estimada em US $ 2,1 bilhões.

Coleção sazonal	Receita
Coleção de primavera/verão	US $ 900 milhões
Coleção de outono/inverno	US $ 750 milhões
Coleção de férias	US $ 450 milhões

Vendas de autorização e desmaios

As vendas de autorização representaram aproximadamente 15% da receita total, gerando cerca de US $ 1,62 bilhão no ano fiscal de 2023.

• Apuração do final da temporada: US $ 900 milhões
• Marcada de inventário: US $ 450 milhões
• Descontos promocionais: US $ 270 milhões

Dillard's, Inc. (DDS) - Canvas Business Model: Value Propositions

Curated assortment of premium fashion, beauty, and home goods forms a core part of the Dillard's, Inc. offering. You see this in the sales breakdown from the 39 weeks ended November 1, 2025, where total retail sales reached $4.315 billion.

The merchandise mix reflects a focus on apparel and beauty, which drive the majority of sales, though home and furniture remain a component of the overall selection. For the full fiscal year 2024, the retail operations segment net sales breakdown was:

Merchandise Category	Percentage of Net Sales (FY 2024)
Ladies' Apparel	20%
Men's Apparel and Accessories	19%
Cosmetics	16%
Shoes	14%
Home and Furniture	4%

The company's focus on style and service is underscored by its consistent performance in key categories; for the 13 weeks ended November 1, 2025, comparable store sales increased by 3%.

Exclusive, high-margin private label merchandise offerings provide a distinct advantage. Exclusive brand merchandise accounted for 22.7% of total net sales in fiscal 2024. This figure was slightly down from 23.5% reported in fiscal 2023.

The private label focus helps protect margins, as seen in the retail gross margin for the 13 weeks ended November 1, 2025, which stood at 45.3% of sales.

Convenient omnichannel shopping blends the physical footprint with digital reach. Dillard's, Inc. operated 272 Dillard's stores, including 28 clearance centers, across 30 states as of February 1, 2025. The Internet store operates at dillards.com.

The online channel showed recent activity, with revenues on dillards.com in November 2025 reaching US$76m. For the full fiscal year 2024, online sales (GMV) on dillards.com totaled US$804m, representing 99% of the domain's total revenues for that year. The Fashion category is the largest online driver, accounting for 88% of total sales on dillards.com in 2024.

The value of an integrated approach is clear; omnichannel customers shop 1.7 times more than single-channel shoppers.

Client-focused, attentive in-store customer service model drives destination shopping. Between January and August 2025, 42.9% of Dillard's visits occurred over the weekend. Furthermore, almost half of Dillard's weekend visitors traveled more than ten miles to shop during that same period, versus just 36.5% for other department stores.

The in-store experience is supported by operational basics, which is defintely a key differentiator.

Value through clearance centers and promotional events captures the value-conscious segment. Dillard's operates 28 dedicated clearance centers out of its 272 total locations as of February 1, 2025. Visits to these clearance stores rose 7.5% year-over-year between January and August 2025.

Promotional value is significant at these outlets:

• Clearance items are advertised at 65% off or more.
• Some online clearance events feature merchandise at 75% Off.

Dillard's, Inc. (DDS) - Canvas Business Model: Customer Relationships

Dillard's, Inc. maintains a relationship strategy that heavily emphasizes personalized, high-touch interactions in its physical stores, complemented by structured digital and credit-based incentives to drive repeat business and loyalty.

Personal assistance and high-touch service in-store

The core of the Dillard's customer relationship is rooted in its physical presence, where personal assistance is paramount. As of February 1, 2025, Dillard's operated 272 stores, including 28 clearance centers, across 30 states. Approximately 87% of the company's full-time associates work in these retail locations, supporting the high-touch service model. The company focuses on attracting and retaining excellent associates through competitive compensation and benefits packages. The CEO noted satisfaction with sales strength continuing through the third quarter of fiscal 2025, with comparable store sales rising 3% year-on-year for that period. Operating expenses for Q3 2025 were $440.4 million, representing 30.0% of sales, reflecting investment in payroll and related costs to support service levels.

Loyalty program and proprietary credit card incentives

The proprietary credit card program, managed by Citibank, N.A. ("Citi") under the Citibank Alliance, is a key relationship driver. Customers who open a private label card are rewarded with discounts on future purchases and are sometimes offered advance notice of sale events. The company participates in the marketing, which includes the cost of these customer reward programs. Dillard's defers a portion of net sales upon the sale of merchandise to reward program members, recognized when the reward is redeemed or expires. For fiscal 2024, Dillard's recognized income of $54.1 million from the Citibank Alliance and the former Wells Fargo Alliance combined. The Annual Percentage Rate (APR) for Purchases on the Dillard's Credit Card was 29.99% as of July 2023, based on the U.S. Prime Rate plus a 21.74 percentage points margin. Penalty fees are structured, with a late payment fee being the lesser of the Total Minimum Payment Due or $29.00 for the first event, and up to $40.00 for subsequent events within a rolling six billing cycle period. Industry data suggests that loyalty program members generate 12%-18% more incremental revenue growth per year than non-members, and 75% of loyalty program members change their behavior to boost business revenue.

Transaction relationship via the e-commerce platform

The transactional relationship via dillards.com is a growing component, though in-store sales remain dominant. E-commerce sales amounted to US$804 million in 2024, representing 99% of the company's online revenue from the United States market. For fiscal 2025, online revenue is expected to grow by 0-5%. In October 2025, dillards.com generated $37,990,924 in online sales. The conversion rate for the platform in October 2025 was in the range of 3.50-4.00%, with an Average Order Value (AOV) between $100-125. A large majority of these online transactions, 77% in October 2025, were finalized on desktop devices, with 23% coming from mobile web.

Direct marketing and email communication for promotions

Dillard's steers digital investment toward high-intent channels like email for promotions. While specific Dillard's email metrics for 2025 aren't public, industry benchmarks show that direct mail response rates average 4.4%, compared to just 0.12% for email. Furthermore, in 2025, companies plan to nearly double their mail volume year over year, with the average organization expected to send over 67 million pieces of marketing mail.

Targeted digital engagement via influencer collaborations

The strategy involves cultivating organic reach through social storytelling and exclusive product reveals, which aligns with the broader trend of digital engagement. Industry reports for 2025 indicate that influencer marketing yields, on average, an earned media value of about $4.12 for every $1 spent. The U.S. influencer marketing industry is estimated at $10.52 billion in 2025. Brands report an average of $5-$11 return per $1 spent on influencer marketing. Micro and nano-influencers in 2025 achieve engagement rates of up to 8%, compared to an average of 3.5% for more prominent influencers.

Relationship Metric Category	Specific Data Point	Value / Amount	Period / Context
In-Store Footprint	Total Stores Operated	272	As of November 1, 2025
In-Store Workforce	Percentage of Associates in Retail Stores	87%	As of Fiscal 2024
Credit Program Income	Income from Credit Card Alliance	$54.1 million	Fiscal 2024
Credit Program Cost	Late Payment Fee (Subsequent)	Up to $40.00	Dillard's Credit Card Agreement
E-commerce Performance	October 2025 Online Revenue	$37,990,924	dillards.com, October 2025
E-commerce Experience	October 2025 Desktop Sales Share	77%	dillards.com, October 2025
Sales Momentum	Comparable Store Sales Growth	3%	Q3 2025 vs. prior year Q3

Dillard's, Inc. (DDS) - Canvas Business Model: Channels

You're looking at how Dillard's, Inc. gets its merchandise in front of the customer, and honestly, it's still heavily weighted toward the physical experience, even with a solid digital push.

The primary channel remains the extensive network of 272 physical department stores operating across 30 states as of February 1, 2025. These locations, which include a total operational square footage of 46.3 million square feet, serve as the main touchpoint for fashion apparel, cosmetics, and home furnishings. The company also maintains its Internet store, dillards.com, for national e-commerce sales.

Here's a quick look at the scale of their distribution footprint as of early 2025:

Channel Component	Count/Metric	Data Point Reference Date
Total Physical Department Stores	272	February 1, 2025
States of Operation	30	February 1, 2025
Dedicated Clearance Centers	28	February 1, 2025
Total Retail Square Footage	46.3 million square feet	February 1, 2025
dillards.com October 2025 Sales	$37,990,924	October 2025

The Internet store, dillards.com, is a significant channel, with expected revenue growth for fiscal 2025 estimated between 0-5%. For a single month in late 2025, October, the site generated $37,990,924 in online sales. Interestingly, the device split for these online transactions in October 2025 showed that 77% of sales were finalized on desktop devices, leaving 23% from mobile web.

Dillard's, Inc. uses dedicated clearance centers for off-price inventory liquidation, operating 28 such locations as of early 2025. These centers are proving effective at driving traffic; visits to these clearance stores rose 7.5% Year-over-Year between January and August 2025. Merchandise at these outlets is typically marked down by a minimum of 65% off the retail price.

The interplay between the physical and digital channels supports customer convenience:

• Customers have the option to buy online and pick up in store.
• Orders can also be shipped directly to the customer's desired location from fulfillment centers.
• The mobile app provides access for shopping and the loyalty program.

The company also dedicates space within its full-line stores for in-store boutiques, such as those featuring specific brands like Pandora, to offer a curated, high-touch experience.

Dillard's, Inc. (DDS) - Canvas Business Model: Customer Segments

You're looking at the core buyers for Dillard's, Inc. as of late 2025. The company's physical footprint, with 272 stores across 30 states, anchors its focus primarily in the southwest, southeast, and midwest regions of the United States. This physical presence serves the established base.

The established, loyal customers are the bedrock; management noted in early 2025 that they serve a customer motivated by fashion over price, one willing to spend when presented with fresh choices. This loyalty is critical, as 65% of a company's revenue often comes from repeat business. For the 39 weeks ending November 1, 2025, total retail sales reached $4.315 billion, showing the continued transaction volume from this base.

For the younger, fashion-forward shoppers, the digital channel is key. The e-Commerce site, dillards.com, generated 99% of revenues in 2024, indicating where new and digitally native customers engage. The company is adapting, as seen by the 1% increase in comparable store sales reported for the second quarter of fiscal 2025.

Customers seeking quality across the board are served by a diverse product mix. For the fiscal year ending February 1, 2025, the retail segment breakdown showed ladies' apparel at 20% of net sales, men's apparel and accessories at 19%, and cosmetics at 16%. This suggests a broad appeal for quality goods.

Then you have the price-sensitive shoppers. Dillard's, Inc. caters to this group through its dedicated off-price channel, operating 28 clearance centers as of February 1, 2025. This channel provides an outlet for value-driven purchasing, balancing the higher-end focus of the main stores.

Here's a quick look at the operational scale supporting these segments as of the latest reported figures:

Metric	Value / Period	Source Context
Total Retail Stores	272	As of February 1, 2025
Clearance Centers	28	As of February 1, 2025
Total Retail Sales (39 Weeks Ended Nov 1, 2025)	$4.315 billion	Total retail sales
Net Sales (Fiscal Year Ended Feb 1, 2025)	$6.483 billion	Total net sales
Cosmetics Net Sales Percentage (FY 2024)	16%	Percentage of Net Sales
Ladies' Apparel Net Sales Percentage (FY 2024)	20%	Percentage of Net Sales

The product categories that drive engagement for Dillard's, Inc. include the core offerings:

• Ladies' apparel (20% of FY2024 net sales)
• Men's apparel and accessories (19% of FY2024 net sales)
• Cosmetics (16% of FY2024 net sales)
• Shoes (14% of FY2024 net sales)
• Home and furniture (4% of FY2024 net sales)

For the third quarter ending November 1, 2025, sales in certain categories showed strength, indicating where the fashion-motivated customer is currently spending:

• Ladies' accessories and lingerie sales increased significantly.
• Juniors' and children's apparel sales increased significantly.
• Shoes sales increased moderately.

Dillard's, Inc. (DDS) - Canvas Business Model: Cost Structure

You're looking at the major outflows for Dillard's, Inc. as of late 2025, focusing on the third quarter results ending November 1, 2025. The largest component, naturally, is the cost of the merchandise itself.

The Cost of Goods Sold (COGS) directly dictates the gross profit. For the 13 weeks ended November 1, 2025, Dillard's, Inc. achieved a retail gross margin of 45.3% of sales. This represents an improvement from the 44.5% retail gross margin reported in the prior year's third quarter. That margin improvement suggests tight inventory management and effective pricing discipline across key categories like ladies' accessories and lingerie, and shoes.

Next up, you have the operating expenses, which Dillard's, Inc. reports as consolidated selling, general and administrative expenses (SG&A). For the third quarter of 2025, these expenses hit $440.4 million, which represented 30.0% of sales. This percentage was up from 29.4% of sales in the same period last year. Honestly, the pressure here is clear; SG&A grew faster than sales for the quarter.

Here's a quick look at those key Q3 2025 expense metrics:

Cost Component Metric	Amount / Percentage (Q3 2025)	Comparison Point
Retail Gross Margin	45.3% of sales	Up from 44.5% in prior year Q3
SG&A Expenses (Operating Expenses)	$440.4 million	Up from $418.9 million in prior year Q3
SG&A as Percentage of Sales	30.0% of sales	Up from 29.4% in prior year Q3

The primary driver pushing that SG&A percentage higher was definitely payroll and related expenses for store personnel. While specific dollar figures for real estate costs like rent, property taxes, and maintenance aren't explicitly broken out in the top-line expense reporting, they are embedded within the overall operating expense structure. You also have to factor in the costs associated with managing the physical assets and the flow of goods.

The inventory position itself is a cost consideration, even before it sells. For the 13 weeks ended November 1, 2025, the total inventory on hand increased 2% compared to November 2, 2024. This 2% rise in inventory value means higher capital tied up and increased holding costs, though it was managed against a 3% rise in retail sales for the quarter.

The main cost drivers you see impacting Dillard's, Inc. right now include:

• Significant payroll and related costs for store personnel.
• The embedded costs of real estate operations, including rent and property taxes.
• Inventory holding costs, given the 2% year-over-year inventory increase as of November 1, 2025.
• Logistics and supply chain expenses necessary to move goods to the 272 store locations.

Finance: draft 13-week cash view by Friday.

Dillard's, Inc. (DDS) - Canvas Business Model: Revenue Streams

You're looking at the hard numbers for how Dillard's, Inc. brings in its money as of late 2025. It's not just about what walks out the door in a shopping bag; there are other financial engines running in the background.

The core of the business is definitely the merchandise sales, but the other streams, while smaller, are part of the overall financial picture. Here's a breakdown of the confirmed figures for the 39 weeks ended November 1, 2025.

Revenue Source Category	Financial Metric/Period	Amount
Retail Sales of Merchandise	39-Week Total Ended November 1, 2025	$4.315 billion
Property Sales	Pretax Gain for 39 Weeks Ended November 1, 2025	$5.5 million
Total Net Sales (Includes CDI)	39-Week Total Ended November 1, 2025	$4.511 billion

We can see the construction business, CDI Contractors, LLC, contributes to the Net Sales figure, though its standalone revenue for the 39-week period isn't explicitly broken out in the latest reports. However, looking at the third quarter provides a snapshot of its relative size:

• Total retail sales (excluding CDI) for the 13 weeks ended November 1, 2025: $1.401 billion.
• Net sales (including CDI) for the 13 weeks ended November 1, 2025: $1.469 billion.

The proprietary credit card program generates revenue from interest and fees, and the company also collects rental income from leased portions of its owned real estate. Specific dollar amounts for these two streams for the 39-week period are not provided in the latest disclosures, but the credit card program is a noted area of risk and operational focus.

Here are the key revenue-related financial details we have:

• Net income for the 39 weeks ended November 1, 2025: $366.5 million.
• Net income for the 39 weeks ended November 2, 2024: $379.1 million.
• After-tax impact of the property gain: $4.2 million.
• Credit card program is under an alliance with Citibank, N.A. as of September 2024.

Finance: draft 13-week cash view by Friday.