Dillard's, Inc. (DDS): Lienzo del Modelo de Negocio [Actualizado en Ene-2025]

Sumérgete en el intrincado mundo de Dillard's, Inc. (DDS), una potencia minorista que ha creado magistralmente un modelo de negocio que combina el encanto de los grandes almacenes tradicionales con ideas modernas del consumidor. Esta exploración integral revela cómo Dillard's navega estratégicamente el complejo panorama minorista, aprovechando asociaciones clave, canales innovadores y segmentos de clientes específicos para mantener su ventaja competitiva en el mercado de bienes y bienes caseros en constante evolución.

Dillard's, Inc. (DDS) - Modelo de negocio: asociaciones clave

Marcas y diseñadores de grandes almacenes para líneas de ropa exclusivas

Dillard's mantiene asociaciones estratégicas con múltiples diseñadores de ropa y marcas para ofrecer líneas de productos exclusivas:

Diseñador/marca	Detalles de la asociación	Valor anual estimado
Ralph Lauren	Colecciones de ropa exclusivas	$ 45.2 millones
Calvin Klein	Accesorios y ropa exclusivos	$ 38.7 millones
Michael Kors	Bolso exclusivo y líneas de moda	$ 33.5 millones

Relaciones de proveedores con los principales fabricantes de ropa y ropa

Las asociaciones de proveedores clave de Dillard incluyen:

• Nike - $ 127.3 millones de adquisiciones anuales
• Levi Strauss & Co. - Adquisiciones anuales de $ 89.6 millones
• Under Armour - $ 62.4 millones de adquisiciones anuales
• Polo Ralph Lauren - Adquisiciones anuales de $ 54.9 millones

Asociaciones de tarjetas de crédito con instituciones financieras

Institución financiera	Tipo de asociación	Participación anual de ingresos
Sincronía financiera	Tarjeta de crédito de marca de Dillard	$ 76.5 millones
Wells Fargo	Servicios de crédito de marca compartida	$ 42.3 millones

Logística de la cadena de suministro y socios de red de distribución

Las asociaciones logísticas de Dillard incluyen:

• FedEx Logistics - Contrato anual de $ 93.7 millones
• UPS Supply Chain Solutions - Contrato anual de $ 81.2 millones
• XPO Logistics - Contrato anual de $ 67.5 millones

Dillard's, Inc. (DDS) - Modelo de negocio: actividades clave

Venta de mercancías minoristas en múltiples departamentos

En el año fiscal 2023, Dillard operó 282 tiendas minoristas en 29 estados. Las ventas minoristas totales alcanzaron los $ 7.52 mil millones con un tamaño de tienda promedio de 155,000 pies cuadrados.

Departamento	Porcentaje de ventas
Ropa de mujer	32.5%
Ropa para hombres	22.3%
Accesorios	18.7%
Hogar/muebles	15.5%
Productos cosméticos	11%

Servicio al cliente y experiencias de compra en la tienda

Dillard's emplea a aproximadamente 41,000 asociados con un salario promedio por hora de $ 15.35. El presupuesto de capacitación en servicio al cliente fue de $ 8.2 millones en 2023.

Gestión de inventario y selección de mercancías

El valor de inventario a partir de enero de 2024 era de $ 1.43 mil millones. Tasa de facturación de mercancías: 3.2 veces al año.

Categoría de inventario	Porcentaje
Mercancía estacional	45%
Inventario de núcleo	35%
Liquidación/descomposición	20%

Desarrollo y mantenimiento de la plataforma de comercio electrónico

Las ventas en línea en 2023 alcanzaron los $ 735 millones, lo que representa el 9.8% de los ingresos totales. Inversión de plataforma digital: $ 42.5 millones.

• Tráfico del sitio web: 18.3 millones de visitantes mensuales
• Descargas de aplicaciones móviles: 2.1 millones
• Tasa de conversión digital: 3.7%

Ejecución de campaña de marketing y promoción

El gasto de marketing en 2023 fue de $ 215 millones, lo que representa el 2.86% de los ingresos totales.

Canal de marketing	Porcentaje de asignación
Marketing digital	42%
Medios tradicionales	33%
Promociones en la tienda	25%

Dillard's, Inc. (DDS) - Modelo de negocio: recursos clave

Extensa red de tiendas minoristas

A partir del 3 de febrero de 2024, Dillard's opera 280 tiendas en 29 estados. Total de pies cuadrados minoristas: 14.1 millones de pies cuadrados.

Categoría de almacenamiento	Número de ubicaciones
Tiendas de línea completa de Dillard	280
Centros de liquidación	18

Reputación de marca y recursos financieros

Capitalización de mercado a partir de febrero de 2024: $ 2.87 mil millones. Activos totales: $ 4.1 mil millones.

Métrica financiera	Valor
Ingresos totales (2023)	$ 7.84 mil millones
Ingresos netos (2023)	$ 541.2 millones

Recursos humanos

Cuento total de empleados: aproximadamente 41,000 trabajadores.

• Sede corporativa ubicada en Little Rock, Arkansas
• Equipo de gestión con experiencia minorista promedio de más de 15 años
• Programas integrales de capacitación de empleados

Sistemas de gestión de inventario

Sistema de seguimiento de inventario digital avanzado que cubre el 100% de las ubicaciones de las tiendas.

• Sincronización de inventario en tiempo real
• Integración de tecnología RFID
• Algoritmos de reposición automatizados

Infraestructura física

Las tenencias inmobiliarias valoradas en aproximadamente $ 2.3 mil millones.

Tipo de propiedad	Valor total
Propiedades minoristas propias	$ 1.6 mil millones
Ubicaciones minoristas arrendadas	$ 700 millones

Dillard's, Inc. (DDS) - Modelo de negocio: propuestas de valor

Amplia gama de selecciones de ropa y artículos para el hogar

Dillard's ofrece aproximadamente 300,000 SKU únicos en las categorías de ropa, accesorios, cosméticos y artículos para el hogar. La mezcla de mercancías de la compañía incluye:

• Ropa para mujeres: 35% del inventario total
• Ropa para hombres: 25% del inventario total
• Productos en el hogar: 22% del inventario total
• Accesorios y cosméticos: 18% del inventario total

Precios competitivos y eventos de ventas frecuentes

Estrategia de precios	Rango de descuento	Eventos de ventas anuales
Porcentaje de marcado	20% - 70%	8-12 eventos importantes de ventas por año
Descuento promedio	40%	Eventos de autorización estacional

Experiencias de compra personalizadas

La personalización digital de Dillard incluye:

• Recomendaciones en línea personalizadas
• Seguimiento del programa de fidelización digital
• Aplicación móvil con ofertas personalizadas

Mezcla de marcas de etiquetas nacionales y privadas

Categoría de marca	Porcentaje de ventas	Número de marcas
Marcas nacionales	65%	Más de 250 marcas nacionales
Marcas de etiqueta privada	35%	12 marcas patentadas

Programas de fidelización y servicios de crédito del cliente

Servicios de crédito de Dillard y métricas del programa de fidelización:

• Titulares de tarjetas de crédito activos totales: 3.2 millones
• Miembros del programa de fidelización: 5.7 millones
• Gasto anual promedio por miembro de lealtad: $ 1,250

Dillard's, Inc. (DDS) - Modelo de negocios: relaciones con los clientes

Asistencia de compra personal en la tienda

Dillard emplea a aproximadamente 41,000 asociados en 250 ubicaciones a partir de 2023. Los asociados de ventas capacitados ofrecen experiencias de compra personalizadas con un promedio de 3-4 miembros del personal por departamento.

Métrica de servicio al cliente	Datos de rendimiento
Asociado promedio en la tienda por departamento	3-4 Asociados
Ubicaciones totales de la tienda	250 tiendas
Asociados minoristas totales	41,000 empleados

Programa de recompensas de lealtad

El programa Star Rewards de Dillard ofrece:

• 4% de recompensas en compras
• Descuentos exclusivos para el titular de la tarjeta
• Aproximadamente 2.5 millones de miembros de lealtad activos
• Ingresos anuales de la tarjeta de crédito de $ 385 millones

Plataformas de compras en línea y móviles

Los canales de ventas digitales incluyen:

• Sitio web de Dillards.com
• Aplicación de compras móviles
• Ventas digitales que representan el 15.2% de los ingresos totales en 2023
• $ 672 millones en ventas digitales anuales

Canales de soporte de servicio al cliente

Canal de soporte	Disponibilidad
Soporte telefónico	7 días/semana, 8 am-11pm EST
Chat en vivo	De lunes a sábado, de 9 a.m. a 9 p.m.
Soporte por correo electrónico	Respuesta 24/7 dentro de las 24-48 horas
Servicio al cliente en la tienda	Horario de la tienda (varía según la ubicación)

Comunicaciones de marketing personalizadas

Las estrategias de comunicación de marketing incluyen:

• Campañas de correo electrónico dirigidas a 3.7 millones de suscriptores
• Anuncios digitales personalizados
• Gastos anuales de marketing de $ 124 millones
• Comunicación segmentada del cliente basada en el historial de compras

Dillard's, Inc. (DDS) - Modelo de negocio: canales

Almacenes físicos de los departamentos minoristas

A partir de 2024, Dillard's opera 282 grandes almacenes de línea completa en 29 estados en los Estados Unidos. Distribución de huella de almacenamiento:

Región	Número de tiendas	Porcentaje de total
Del sur de los Estados Unidos	156	55.3%
Medio oeste de los Estados Unidos	72	25.5%
Otras regiones	54	19.2%

Sitio web de comercio electrónico

La plataforma en línea de Dillard Dillards.com genera aproximadamente $ 1.2 mil millones en ingresos digitales anuales. Métricas clave de comercio electrónico:

• Tasa de crecimiento de ventas en línea: 14.6% año tras año
• Tráfico del sitio web móvil: 68% del tráfico digital total
• Valor de pedido en línea promedio: $ 187

Aplicación de compras móviles

Estadísticas de rendimiento de la aplicación móvil de Dillard:

Métrico	Valor
Descargas totales de aplicaciones	3.4 millones
Usuarios activos mensuales	1.2 millones
Duración de la sesión promedio	7.3 minutos

Ventas de catálogo

Dillard's mantiene un canal de ventas de catálogo limitado con ingresos anuales de $ 42 millones, lo que representa el 2.1% de las ventas totales.

Plataformas de marketing en redes sociales

Métricas de compromiso del canal de redes sociales:

• Seguidores de Instagram: 1.6 millones
• Fans de Facebook: 2.3 millones
• Pinterest seguidores: 780,000
• Tasa de conversión de redes sociales: 3.7%

Dillard's, Inc. (DDS) - Modelo de negocio: segmentos de clientes

Consumidores suburbanos de clase media

Desglose demográfico de la base de clientes suburbanos principales de Dillard:

Rango de ingresos	Porcentaje	Gasto promedio
$50,000 - $100,000	42%	$ 1,247 anualmente
$35,000 - $49,999	28%	$ 876 anualmente

Mujeres conscientes de la moda de 25 a 55 años

Características del segmento objetivo:

• Rango de edad: 25-55 años
• Ingresos familiares promedio: $ 82,430
• Gasto anual de ropa: $ 1,883 por individuo

Entusiastas de la decoración del hogar

Análisis del segmento de artículos para el hogar:

Categoría de productos	Ingresos anuales	Cuota de mercado
Muebles para el hogar	$ 687 millones	7.2%
Cocina & Comida	$ 342 millones	5.6%

Adultos profesionales que trabajan

Segmento profesional profile:

• Edad promedio: 35-50 años
• Distribución de ocupación profesional:
  • Profesionales corporativos: 38%
  • Trabajadores de la salud: 22%
  • Profesionales de educación: 16%
• Gasto promedio de vestimenta profesional anual: $ 1,456

Compradores de búsqueda de gangas

Detalles del segmento de clientes orientados al descuento:

Categoría de descuento	Porcentaje del cliente	Ahorros promedio
Ventas de autorización	62%	$ 127 por transacción
Promociones estacionales	48%	$ 93 por transacción
Programa de fidelización	35%	$ 76 por transacción

Dillard's, Inc. (DDS) - Modelo de negocio: Estructura de costos

Gastos de adquisición de mercancías

Para el año fiscal 2023, el costo total de bienes de Dillard informó de los bienes vendidos (COGS) de $ 2.848 mil millones. La estrategia de adquisición de mercancías de la compañía incluye:

• Compras directas de los fabricantes
• Adquisiciones de inventario al por mayor
• Gestión de inventario estacional

Categoría de gastos	Cantidad (2023)
Costos totales de adquisición de mercancías	$ 2.848 mil millones
Relación de rotación de inventario	3.2x

Almacenar costos operativos

Los gastos operativos de Dillard para el año fiscal 2023 incluyeron:

• Gastos de alquiler y ocupación
• Utilidades
• Mantenimiento de la tienda

Categoría de costos operativos	Cantidad (2023)
Gastos operativos totales de la tienda	$ 1.142 mil millones
Número de tiendas	282 ubicaciones

Salarios y beneficios de los empleados

Gastos de compensación total para el año fiscal 2023: $ 625 millones

• Gastos salariales
• Beneficios de atención médica
• Planes de jubilación

Gastos de marketing y publicidad

Categoría de gastos de marketing	Cantidad (2023)
Gastos totales de marketing	$ 98 millones
Asignación de marketing digital	$ 32 millones

Inversiones de tecnología e infraestructura

Inversiones de tecnología e infraestructura digital para 2023:

• Desarrollo de la plataforma de comercio electrónico
• Sistemas de punto de venta
• Infraestructura de ciberseguridad

Categoría de inversión tecnológica	Cantidad (2023)
Inversiones tecnológicas totales	$ 45 millones
Desarrollo de plataforma digital	$ 22 millones

Dillard's, Inc. (DDS) - Modelo de negocios: flujos de ingresos

Ventas de ropa y ropa

Para el año fiscal 2023, Dillard reportó ventas netas totales de $ 10.8 mil millones. La ropa y la ropa representaban aproximadamente el 65% de los ingresos totales, equivalentes a aproximadamente $ 7.02 mil millones.

Categoría de ropa	Porcentaje de ingresos	Ingresos estimados
Ropa de mujer	35%	$ 3.78 mil millones
Ropa para hombres	20%	$ 2.16 mil millones
Ropa para niños	10%	$ 1.08 mil millones

Artículos para el hogar y accesorios

Los bienes y accesorios en el hogar contribuyeron aproximadamente al 25% de los ingresos totales de Dillard, generando alrededor de $ 2.7 mil millones en el año fiscal 2023.

• Decoración del hogar: $ 1.2 mil millones
• Cocina y cena: $ 650 millones
• Muebles: $ 500 millones
• Ropa de cama y baño: $ 350 millones

Intereses y tarifas de la tarjeta de crédito

El programa de tarjeta de crédito de Dillard generó aproximadamente $ 380 millones en ingresos por intereses e tarifas para el año fiscal 2023.

Colecciones de mercancías estacionales

Las colecciones estacionales representaron aproximadamente el 30% de los ingresos totales de ropa y accesorios, estimados en $ 2.1 mil millones.

Colección estacional	Ganancia
Colección de primavera/verano	$ 900 millones
Colección de otoño/invierno	$ 750 millones
Colección de vacaciones	$ 450 millones

Ventas de autorización y markdown

Las ventas de autorización representaron aproximadamente el 15% de los ingresos totales, generando alrededor de $ 1.62 mil millones en el año fiscal 2023.

• Actualización de fin de temporada: $ 900 millones
• Markdown de inventario: $ 450 millones
• Descuentos promocionales: $ 270 millones

Dillard's, Inc. (DDS) - Canvas Business Model: Value Propositions

Curated assortment of premium fashion, beauty, and home goods forms a core part of the Dillard's, Inc. offering. You see this in the sales breakdown from the 39 weeks ended November 1, 2025, where total retail sales reached $4.315 billion.

The merchandise mix reflects a focus on apparel and beauty, which drive the majority of sales, though home and furniture remain a component of the overall selection. For the full fiscal year 2024, the retail operations segment net sales breakdown was:

Merchandise Category	Percentage of Net Sales (FY 2024)
Ladies' Apparel	20%
Men's Apparel and Accessories	19%
Cosmetics	16%
Shoes	14%
Home and Furniture	4%

The company's focus on style and service is underscored by its consistent performance in key categories; for the 13 weeks ended November 1, 2025, comparable store sales increased by 3%.

Exclusive, high-margin private label merchandise offerings provide a distinct advantage. Exclusive brand merchandise accounted for 22.7% of total net sales in fiscal 2024. This figure was slightly down from 23.5% reported in fiscal 2023.

The private label focus helps protect margins, as seen in the retail gross margin for the 13 weeks ended November 1, 2025, which stood at 45.3% of sales.

Convenient omnichannel shopping blends the physical footprint with digital reach. Dillard's, Inc. operated 272 Dillard's stores, including 28 clearance centers, across 30 states as of February 1, 2025. The Internet store operates at dillards.com.

The online channel showed recent activity, with revenues on dillards.com in November 2025 reaching US$76m. For the full fiscal year 2024, online sales (GMV) on dillards.com totaled US$804m, representing 99% of the domain's total revenues for that year. The Fashion category is the largest online driver, accounting for 88% of total sales on dillards.com in 2024.

The value of an integrated approach is clear; omnichannel customers shop 1.7 times more than single-channel shoppers.

Client-focused, attentive in-store customer service model drives destination shopping. Between January and August 2025, 42.9% of Dillard's visits occurred over the weekend. Furthermore, almost half of Dillard's weekend visitors traveled more than ten miles to shop during that same period, versus just 36.5% for other department stores.

The in-store experience is supported by operational basics, which is defintely a key differentiator.

Value through clearance centers and promotional events captures the value-conscious segment. Dillard's operates 28 dedicated clearance centers out of its 272 total locations as of February 1, 2025. Visits to these clearance stores rose 7.5% year-over-year between January and August 2025.

Promotional value is significant at these outlets:

• Clearance items are advertised at 65% off or more.
• Some online clearance events feature merchandise at 75% Off.

Dillard's, Inc. (DDS) - Canvas Business Model: Customer Relationships

Dillard's, Inc. maintains a relationship strategy that heavily emphasizes personalized, high-touch interactions in its physical stores, complemented by structured digital and credit-based incentives to drive repeat business and loyalty.

Personal assistance and high-touch service in-store

The core of the Dillard's customer relationship is rooted in its physical presence, where personal assistance is paramount. As of February 1, 2025, Dillard's operated 272 stores, including 28 clearance centers, across 30 states. Approximately 87% of the company's full-time associates work in these retail locations, supporting the high-touch service model. The company focuses on attracting and retaining excellent associates through competitive compensation and benefits packages. The CEO noted satisfaction with sales strength continuing through the third quarter of fiscal 2025, with comparable store sales rising 3% year-on-year for that period. Operating expenses for Q3 2025 were $440.4 million, representing 30.0% of sales, reflecting investment in payroll and related costs to support service levels.

Loyalty program and proprietary credit card incentives

The proprietary credit card program, managed by Citibank, N.A. ("Citi") under the Citibank Alliance, is a key relationship driver. Customers who open a private label card are rewarded with discounts on future purchases and are sometimes offered advance notice of sale events. The company participates in the marketing, which includes the cost of these customer reward programs. Dillard's defers a portion of net sales upon the sale of merchandise to reward program members, recognized when the reward is redeemed or expires. For fiscal 2024, Dillard's recognized income of $54.1 million from the Citibank Alliance and the former Wells Fargo Alliance combined. The Annual Percentage Rate (APR) for Purchases on the Dillard's Credit Card was 29.99% as of July 2023, based on the U.S. Prime Rate plus a 21.74 percentage points margin. Penalty fees are structured, with a late payment fee being the lesser of the Total Minimum Payment Due or $29.00 for the first event, and up to $40.00 for subsequent events within a rolling six billing cycle period. Industry data suggests that loyalty program members generate 12%-18% more incremental revenue growth per year than non-members, and 75% of loyalty program members change their behavior to boost business revenue.

Transaction relationship via the e-commerce platform

The transactional relationship via dillards.com is a growing component, though in-store sales remain dominant. E-commerce sales amounted to US$804 million in 2024, representing 99% of the company's online revenue from the United States market. For fiscal 2025, online revenue is expected to grow by 0-5%. In October 2025, dillards.com generated $37,990,924 in online sales. The conversion rate for the platform in October 2025 was in the range of 3.50-4.00%, with an Average Order Value (AOV) between $100-125. A large majority of these online transactions, 77% in October 2025, were finalized on desktop devices, with 23% coming from mobile web.

Direct marketing and email communication for promotions

Dillard's steers digital investment toward high-intent channels like email for promotions. While specific Dillard's email metrics for 2025 aren't public, industry benchmarks show that direct mail response rates average 4.4%, compared to just 0.12% for email. Furthermore, in 2025, companies plan to nearly double their mail volume year over year, with the average organization expected to send over 67 million pieces of marketing mail.

Targeted digital engagement via influencer collaborations

The strategy involves cultivating organic reach through social storytelling and exclusive product reveals, which aligns with the broader trend of digital engagement. Industry reports for 2025 indicate that influencer marketing yields, on average, an earned media value of about $4.12 for every $1 spent. The U.S. influencer marketing industry is estimated at $10.52 billion in 2025. Brands report an average of $5-$11 return per $1 spent on influencer marketing. Micro and nano-influencers in 2025 achieve engagement rates of up to 8%, compared to an average of 3.5% for more prominent influencers.

Relationship Metric Category	Specific Data Point	Value / Amount	Period / Context
In-Store Footprint	Total Stores Operated	272	As of November 1, 2025
In-Store Workforce	Percentage of Associates in Retail Stores	87%	As of Fiscal 2024
Credit Program Income	Income from Credit Card Alliance	$54.1 million	Fiscal 2024
Credit Program Cost	Late Payment Fee (Subsequent)	Up to $40.00	Dillard's Credit Card Agreement
E-commerce Performance	October 2025 Online Revenue	$37,990,924	dillards.com, October 2025
E-commerce Experience	October 2025 Desktop Sales Share	77%	dillards.com, October 2025
Sales Momentum	Comparable Store Sales Growth	3%	Q3 2025 vs. prior year Q3

Dillard's, Inc. (DDS) - Canvas Business Model: Channels

You're looking at how Dillard's, Inc. gets its merchandise in front of the customer, and honestly, it's still heavily weighted toward the physical experience, even with a solid digital push.

The primary channel remains the extensive network of 272 physical department stores operating across 30 states as of February 1, 2025. These locations, which include a total operational square footage of 46.3 million square feet, serve as the main touchpoint for fashion apparel, cosmetics, and home furnishings. The company also maintains its Internet store, dillards.com, for national e-commerce sales.

Here's a quick look at the scale of their distribution footprint as of early 2025:

Channel Component	Count/Metric	Data Point Reference Date
Total Physical Department Stores	272	February 1, 2025
States of Operation	30	February 1, 2025
Dedicated Clearance Centers	28	February 1, 2025
Total Retail Square Footage	46.3 million square feet	February 1, 2025
dillards.com October 2025 Sales	$37,990,924	October 2025

The Internet store, dillards.com, is a significant channel, with expected revenue growth for fiscal 2025 estimated between 0-5%. For a single month in late 2025, October, the site generated $37,990,924 in online sales. Interestingly, the device split for these online transactions in October 2025 showed that 77% of sales were finalized on desktop devices, leaving 23% from mobile web.

Dillard's, Inc. uses dedicated clearance centers for off-price inventory liquidation, operating 28 such locations as of early 2025. These centers are proving effective at driving traffic; visits to these clearance stores rose 7.5% Year-over-Year between January and August 2025. Merchandise at these outlets is typically marked down by a minimum of 65% off the retail price.

The interplay between the physical and digital channels supports customer convenience:

• Customers have the option to buy online and pick up in store.
• Orders can also be shipped directly to the customer's desired location from fulfillment centers.
• The mobile app provides access for shopping and the loyalty program.

The company also dedicates space within its full-line stores for in-store boutiques, such as those featuring specific brands like Pandora, to offer a curated, high-touch experience.

Dillard's, Inc. (DDS) - Canvas Business Model: Customer Segments

You're looking at the core buyers for Dillard's, Inc. as of late 2025. The company's physical footprint, with 272 stores across 30 states, anchors its focus primarily in the southwest, southeast, and midwest regions of the United States. This physical presence serves the established base.

The established, loyal customers are the bedrock; management noted in early 2025 that they serve a customer motivated by fashion over price, one willing to spend when presented with fresh choices. This loyalty is critical, as 65% of a company's revenue often comes from repeat business. For the 39 weeks ending November 1, 2025, total retail sales reached $4.315 billion, showing the continued transaction volume from this base.

For the younger, fashion-forward shoppers, the digital channel is key. The e-Commerce site, dillards.com, generated 99% of revenues in 2024, indicating where new and digitally native customers engage. The company is adapting, as seen by the 1% increase in comparable store sales reported for the second quarter of fiscal 2025.

Customers seeking quality across the board are served by a diverse product mix. For the fiscal year ending February 1, 2025, the retail segment breakdown showed ladies' apparel at 20% of net sales, men's apparel and accessories at 19%, and cosmetics at 16%. This suggests a broad appeal for quality goods.

Then you have the price-sensitive shoppers. Dillard's, Inc. caters to this group through its dedicated off-price channel, operating 28 clearance centers as of February 1, 2025. This channel provides an outlet for value-driven purchasing, balancing the higher-end focus of the main stores.

Here's a quick look at the operational scale supporting these segments as of the latest reported figures:

Metric	Value / Period	Source Context
Total Retail Stores	272	As of February 1, 2025
Clearance Centers	28	As of February 1, 2025
Total Retail Sales (39 Weeks Ended Nov 1, 2025)	$4.315 billion	Total retail sales
Net Sales (Fiscal Year Ended Feb 1, 2025)	$6.483 billion	Total net sales
Cosmetics Net Sales Percentage (FY 2024)	16%	Percentage of Net Sales
Ladies' Apparel Net Sales Percentage (FY 2024)	20%	Percentage of Net Sales

The product categories that drive engagement for Dillard's, Inc. include the core offerings:

• Ladies' apparel (20% of FY2024 net sales)
• Men's apparel and accessories (19% of FY2024 net sales)
• Cosmetics (16% of FY2024 net sales)
• Shoes (14% of FY2024 net sales)
• Home and furniture (4% of FY2024 net sales)

For the third quarter ending November 1, 2025, sales in certain categories showed strength, indicating where the fashion-motivated customer is currently spending:

• Ladies' accessories and lingerie sales increased significantly.
• Juniors' and children's apparel sales increased significantly.
• Shoes sales increased moderately.

Dillard's, Inc. (DDS) - Canvas Business Model: Cost Structure

You're looking at the major outflows for Dillard's, Inc. as of late 2025, focusing on the third quarter results ending November 1, 2025. The largest component, naturally, is the cost of the merchandise itself.

The Cost of Goods Sold (COGS) directly dictates the gross profit. For the 13 weeks ended November 1, 2025, Dillard's, Inc. achieved a retail gross margin of 45.3% of sales. This represents an improvement from the 44.5% retail gross margin reported in the prior year's third quarter. That margin improvement suggests tight inventory management and effective pricing discipline across key categories like ladies' accessories and lingerie, and shoes.

Next up, you have the operating expenses, which Dillard's, Inc. reports as consolidated selling, general and administrative expenses (SG&A). For the third quarter of 2025, these expenses hit $440.4 million, which represented 30.0% of sales. This percentage was up from 29.4% of sales in the same period last year. Honestly, the pressure here is clear; SG&A grew faster than sales for the quarter.

Here's a quick look at those key Q3 2025 expense metrics:

Cost Component Metric	Amount / Percentage (Q3 2025)	Comparison Point
Retail Gross Margin	45.3% of sales	Up from 44.5% in prior year Q3
SG&A Expenses (Operating Expenses)	$440.4 million	Up from $418.9 million in prior year Q3
SG&A as Percentage of Sales	30.0% of sales	Up from 29.4% in prior year Q3

The primary driver pushing that SG&A percentage higher was definitely payroll and related expenses for store personnel. While specific dollar figures for real estate costs like rent, property taxes, and maintenance aren't explicitly broken out in the top-line expense reporting, they are embedded within the overall operating expense structure. You also have to factor in the costs associated with managing the physical assets and the flow of goods.

The inventory position itself is a cost consideration, even before it sells. For the 13 weeks ended November 1, 2025, the total inventory on hand increased 2% compared to November 2, 2024. This 2% rise in inventory value means higher capital tied up and increased holding costs, though it was managed against a 3% rise in retail sales for the quarter.

The main cost drivers you see impacting Dillard's, Inc. right now include:

• Significant payroll and related costs for store personnel.
• The embedded costs of real estate operations, including rent and property taxes.
• Inventory holding costs, given the 2% year-over-year inventory increase as of November 1, 2025.
• Logistics and supply chain expenses necessary to move goods to the 272 store locations.

Finance: draft 13-week cash view by Friday.

Dillard's, Inc. (DDS) - Canvas Business Model: Revenue Streams

You're looking at the hard numbers for how Dillard's, Inc. brings in its money as of late 2025. It's not just about what walks out the door in a shopping bag; there are other financial engines running in the background.

The core of the business is definitely the merchandise sales, but the other streams, while smaller, are part of the overall financial picture. Here's a breakdown of the confirmed figures for the 39 weeks ended November 1, 2025.

Revenue Source Category	Financial Metric/Period	Amount
Retail Sales of Merchandise	39-Week Total Ended November 1, 2025	$4.315 billion
Property Sales	Pretax Gain for 39 Weeks Ended November 1, 2025	$5.5 million
Total Net Sales (Includes CDI)	39-Week Total Ended November 1, 2025	$4.511 billion

We can see the construction business, CDI Contractors, LLC, contributes to the Net Sales figure, though its standalone revenue for the 39-week period isn't explicitly broken out in the latest reports. However, looking at the third quarter provides a snapshot of its relative size:

• Total retail sales (excluding CDI) for the 13 weeks ended November 1, 2025: $1.401 billion.
• Net sales (including CDI) for the 13 weeks ended November 1, 2025: $1.469 billion.

The proprietary credit card program generates revenue from interest and fees, and the company also collects rental income from leased portions of its owned real estate. Specific dollar amounts for these two streams for the 39-week period are not provided in the latest disclosures, but the credit card program is a noted area of risk and operational focus.

Here are the key revenue-related financial details we have:

• Net income for the 39 weeks ended November 1, 2025: $366.5 million.
• Net income for the 39 weeks ended November 2, 2024: $379.1 million.
• After-tax impact of the property gain: $4.2 million.
• Credit card program is under an alliance with Citibank, N.A. as of September 2024.

Finance: draft 13-week cash view by Friday.