PagerDuty, Inc. (PD): History, Ownership, Mission, How It Works & Makes Money

In today's fast-paced digital landscape, can businesses afford to ignore real-time incident management? PagerDuty, Inc. (PD), stands as a critical player, offering a Software as a Service (SaaS) incident management platform designed to revolutionize IT operations. With over 25,000 organizations, including 68% of the Fortune 100, relying on PagerDuty, how did this company become a leader in the industry? Join us as we explore PagerDuty's journey, from its founding in 2009 to its mission of connecting teams to real-time opportunities, and discover how it continues to shape the future of digital operations management.

PagerDuty, Inc. (PD) History

PagerDuty's Founding Timeline

Year established

The company was established in 2009.

Original location

The company was originally located in Toronto, Canada.

Founding team members

The founding team members included:

• Alex Solomon
• Andrew Miklas
• Baskar Puvanathasan

Initial capital/funding

The initial funding for the company came from the founders' own savings and a small friends and family round. The exact amount wasn't disclosed, but it was enough to get the company off the ground. In 2010, the company secured seed funding from angel investors.

PagerDuty's Evolution Milestones

PagerDuty's Transformative Moments

Several transformative moments have shaped the company's trajectory:

• Transition to a SaaS Model: Early on, the founders made the pivotal decision to offer the platform as a Software-as-a-Service (SaaS), which allowed for scalable growth and recurring revenue.
• Focus on Integrations: Recognizing the importance of interoperability, the company prioritized integrations with a wide array of monitoring, collaboration, and development tools. This open approach made it an indispensable part of many organizations' workflows.
• Embracing Automation and AI: More recently, the company has leaned heavily into automation and artificial intelligence to enhance its incident response capabilities, predicting and resolving issues faster and more efficiently.

To gain more insights into the company's goals, see Mission Statement, Vision, & Core Values of PagerDuty, Inc. (PD).

These moments reflect a commitment to innovation, customer needs, and strategic decision-making that have been crucial in the company's evolution.

PagerDuty, Inc. (PD) Ownership Structure

PagerDuty's ownership is distributed among a mix of institutional investors, company insiders, and retail investors, reflecting its status as a publicly traded company.

PagerDuty's Current Status

PagerDuty is a public company, trading on the New York Stock Exchange (NYSE) under the ticker symbol PD. This means that a portion of the company is owned by public shareholders who can buy and sell shares on the open market.

PagerDuty's Ownership Breakdown

The following table summarizes the ownership structure of PagerDuty as of available data for the fiscal year 2024. Please note that ownership percentages can fluctuate due to ongoing trading activities.

PagerDuty's Leadership

PagerDuty's direction is guided by a team of experienced leaders. Here are some of the key figures:

• Jennifer Tejada: As of April 2025, Jennifer Tejada is still serving as Chair and Chief Executive Officer.
• SVP, Chief Financial Officer: Howard Wilson is PagerDuty's SVP, Chief Financial Officer.
• Board of Directors: The Board of Directors includes various members with diverse backgrounds and experiences in technology and business.

For more in-depth insights into PagerDuty's investors, you might find this resource helpful: Exploring PagerDuty, Inc. (PD) Investor Profile: Who’s Buying and Why?

PagerDuty, Inc. (PD) Mission and Values

PagerDuty's mission is centered around revolutionizing operations, while its values emphasize trust, customer focus, and innovation. These elements guide the company's actions and strategic decisions.

PagerDuty's Core Purpose

Official mission statement

PagerDuty's mission statement is: 'Revolutionize operations, empower teams.' This reflects the company's commitment to transforming how businesses manage digital operations and support their teams in maintaining system reliability.

• Revolutionize Operations: PagerDuty aims to drastically improve the efficiency and effectiveness of incident management and digital operations.
• Empower Teams: The company focuses on providing teams with the tools and insights they need to respond effectively to incidents and maintain system uptime.

Vision statement

PagerDuty's vision is to be the operations cloud for the modern enterprise, as of their 2024 fiscal year. This involves:

• Centralized Platform: Providing a unified platform that integrates various aspects of digital operations management.
• Real-time Operations: Enabling businesses to manage their operations in real-time, ensuring quick responses to incidents and proactive problem-solving.
• Scalability: Supporting the operational needs of modern enterprises as they grow and evolve.

Company slogan/tagline

PagerDuty's tagline, 'Any signal, actionable insight, instant action,' encapsulates its approach to digital operations management. This highlights:

• Comprehensive Monitoring: Capturing 'any signal' from various systems and sources to provide a holistic view of operational health.
• Actionable Insights: Transforming raw data into meaningful insights that enable informed decision-making.
• Rapid Response: Facilitating 'instant action' to resolve issues quickly and minimize downtime.

For more in-depth information, you can visit: Mission Statement, Vision, & Core Values of PagerDuty, Inc. (PD).

PagerDuty, Inc. (PD) How It Works

PagerDuty operates as a digital operations management platform that helps businesses detect, respond to, and resolve incidents in real-time, ensuring uninterrupted digital experiences for their customers.

PagerDuty's Product/Service Portfolio

PagerDuty's Operational Framework

PagerDuty's operational framework revolves around several key processes:

• Data Collection and Processing: PagerDuty integrates with various monitoring tools, cloud services, and applications to collect data about system performance and potential incidents.
• Incident Detection: The platform uses rules-based systems and machine learning algorithms to identify and prioritize incidents based on their severity and impact.
• Real-time Alerting: PagerDuty notifies the right people at the right time via multiple channels (e.g., phone, SMS, email, mobile app push notifications) based on pre-defined on-call schedules and escalation policies.
• Collaboration and Response: PagerDuty provides tools for teams to collaborate on incident resolution, track progress, and document findings.
• Analytics and Reporting: The platform offers analytics and reporting capabilities to identify trends, measure performance, and improve incident management processes.

PagerDuty's Strategic Advantages

PagerDuty's success in the digital operations management space can be attributed to the following strategic advantages:

• Comprehensive Platform: PagerDuty offers a broad set of capabilities, including incident management, AIOps, and customer service operations, making it a one-stop-shop for organizations looking to improve their digital operations.
• Extensive Integrations: PagerDuty integrates with a wide range of popular monitoring, cloud, and collaboration tools, allowing customers to seamlessly incorporate it into their existing workflows.
• Scalability and Reliability: PagerDuty's cloud-based platform is designed to handle high volumes of data and traffic, ensuring reliable performance even during peak periods.
• Strong Brand Reputation: PagerDuty has established a strong brand reputation as a leader in the digital operations management space, which helps it attract new customers and retain existing ones.

To delve deeper into PagerDuty's core values and mission, check out: Mission Statement, Vision, & Core Values of PagerDuty, Inc. (PD).

PagerDuty, Inc. (PD) How It Makes Money

PagerDuty primarily makes money by offering a cloud-based digital operations management platform that helps businesses detect, respond to, and resolve incidents in real-time.

PagerDuty's Revenue Breakdown

PagerDuty generates revenue primarily through subscriptions to its platform, which offers various tiers and features tailored to different customer needs. While specific percentage breakdowns of revenue streams are not available, we can analyze the general trends based on available information.

PagerDuty's Business Economics

PagerDuty operates on a subscription-based model, providing various pricing tiers to accommodate different customer needs and usage levels. Key aspects of their business economics include:

• Subscription Model: Revenue is primarily generated through recurring subscriptions, providing a predictable and stable income stream.
• Tiered Pricing: Different pricing tiers offer varying levels of features and support, allowing customers to choose a plan that best fits their requirements.
• Customer Retention: A significant focus is placed on retaining existing customers, as recurring revenue forms the backbone of their business model.
• Expansion within Accounts: Encouraging existing customers to upgrade to higher-priced tiers or adopt additional features contributes to revenue growth.

To delve deeper into the company's foundational principles, explore: Mission Statement, Vision, & Core Values of PagerDuty, Inc. (PD).

PagerDuty's Financial Performance

PagerDuty's financial performance can be assessed through several key metrics. Here's an overview based on the latest available data:

• Revenue Growth: In fiscal year 2024, PagerDuty's total revenue was $431.2 million, representing a growth of 17% compared to the previous year.
• Subscription Revenue: Subscription revenue accounted for $409.5 million, an increase of 17% year-over-year.
• Gross Margin: PagerDuty maintains a healthy gross margin. For fiscal year 2024, the gross margin was 84.0%.
• Operating Loss: While PagerDuty is still operating at a loss, there's a focus on improving efficiency. The operating loss for fiscal year 2024 was $72.1 million, or 16.7% of total revenue.
• Net Loss: The net loss for fiscal year 2024 was $73.7 million, or 17.1% of total revenue.
• Cash Flow: PagerDuty's cash flow from operations was positive. Net cash from operating activities was $49.5 million for fiscal year 2024.

These metrics indicate a company focused on growth and efficiency as of April 2025.

PagerDuty, Inc. (PD) Market Position & Future Outlook

PagerDuty is navigating a dynamic market, leveraging its expertise in digital operations management to enhance its market position. The company's future outlook hinges on its ability to capitalize on emerging opportunities while effectively managing potential risks.

Competitive Landscape

The competitive landscape for PagerDuty includes a mix of specialized incident management platforms and broader IT service management providers. Here's a snapshot of how PagerDuty stacks up against its key competitors:

Opportunities & Challenges

PagerDuty is strategically positioned to seize several key opportunities, though it also faces certain challenges that could impact its future performance.

Industry Position

PagerDuty holds a significant position within the digital operations management industry, recognized for its focus on real-time incident response and resolution. Key aspects of its industry standing include:

• Incident Management Focus: PagerDuty is primarily known for its robust incident management capabilities, offering features like alerting, on-call scheduling, and automated diagnostics.
• Cloud-Native Architecture: The company's cloud-native platform provides scalability, reliability, and flexibility, catering to organizations with dynamic IT environments.
• Integration Ecosystem: PagerDuty integrates with a wide range of monitoring, collaboration, and automation tools, enabling seamless workflows across different systems.

To gain more insights into PagerDuty's financial health and performance, you might find this resource valuable: Breaking Down PagerDuty, Inc. (PD) Financial Health: Key Insights for Investors