Mission Statement, Vision, & Core Values of PagerDuty, Inc. (PD)

Ever wonder what drives a company like PagerDuty, Inc. (PD) to revolutionize digital operations management? With a reported revenue of $430.7 million in fiscal year 2024, a 16.2% increase year over year, understanding their mission, vision, and core values becomes crucial.

What exactly is PagerDuty trying to achieve, and how do they plan to get there? What principles guide their actions and decisions every day, especially as they serve over 13,800 customers worldwide?

Dive in to explore the mission, vision, and core values that shape PagerDuty's path in the digital operations landscape, and how these elements contribute to their goal of revolutionizing operations and building customer trust.

PagerDuty, Inc. (PD) An Overview of

PagerDuty, Inc. (PD) is a leader in digital operations management, revolutionizing how businesses respond to critical incidents and maintain optimal digital experiences. Founded in 2009 and headquartered in San Francisco, California, the company provides a cloud-based platform that leverages machine learning and automation to identify, resolve, and prevent incidents in real-time.

PagerDuty's platform offers a suite of tools and capabilities, including:

• Incident Management: Automates incident detection, alerting, and response workflows to minimize downtime and impact.
• Event Intelligence: Filters and correlates events from various monitoring tools to reduce noise and surface critical issues.
• Automation: Automates repetitive tasks and workflows to improve efficiency and free up responders to focus on complex problems.
• Analytics: Provides insights into incident trends, performance, and areas for improvement.

These solutions cater to various industries, including technology, financial services, retail, and healthcare. As of April 2025, PagerDuty continues to expand its customer base and enhance its platform capabilities, solidifying its position as a key player in the digital operations management space.

In the fiscal year 2024, PagerDuty achieved record-breaking revenue, demonstrating the increasing demand for its digital operations management solutions. Total revenue for fiscal year 2024 was $431.2 million, an increase of 19.8% year over year. Specifically, revenue from the United States totaled $349.4 million, while international revenue reached $81.8 million. The company's gross profit was $346.4 million, representing a gross margin of 80.3%. These figures underscore PagerDuty's strong market position and effective business model.

PagerDuty stands out as a leader in the digital operations management sector. Find out why PagerDuty is successful: Breaking Down PagerDuty, Inc. (PD) Financial Health: Key Insights for Investors

PagerDuty, Inc. (PD) Mission Statement

PagerDuty's mission is 'to revolutionize operations and build customer trust by anticipating the unexpected in an unpredictable world.'

The company aims to transform critical work for modern businesses. Their platform ensures users can take the right action when seconds matter. From developers and reliability engineers to customer success, security, and the C-suite, PagerDuty empowers teams with the time and efficiency to build the future.

Here's a breakdown of the core components of PagerDuty's mission statement:

• Revolutionize Operations: PagerDuty seeks to change how businesses manage their digital operations. This involves moving away from traditional, reactive approaches to a more proactive and efficient model.
• Build Customer Trust: A key focus is on fostering trust with customers. This is achieved by ensuring reliable and consistent service, which minimizes disruptions and enhances customer satisfaction.
• Anticipating the Unexpected: PagerDuty's platform is designed to foresee and manage unforeseen incidents. By using data and analytics, it helps businesses prepare for and respond to potential issues before they escalate.
• Unpredictable World: Acknowledges the dynamic and often volatile nature of the digital landscape. PagerDuty aims to provide stability and control in an environment characterized by constant change and uncertainty.

PagerDuty's mission is supported by several key aspects of its business and operations:

• Real-time Operations Platform: PagerDuty provides a platform for real-time operations, collecting signals from various software-enabled systems and devices. It correlates and interprets these signals to identify events and engage the right team members to take action in real time.
• AI and Automation: The company embeds analytics, machine learning, and automation within its platform. This allows teams to be proactive and incorporate best practices into their operations, improving overall performance.
• Focus on DevOps: PagerDuty embraces the DevOps movement by breaking down silos between developers and operators, encouraging a culture of accountability and collaboration.
• User-Centric Design: PagerDuty's software is designed to be easy to adopt and use, providing a simple, self-service onboarding experience so teams can be up and running quickly.

The company's mission also aligns with its financial performance and strategic initiatives. In fiscal year 2024, PagerDuty's revenue reached $0.46 billion USD, an increase from $0.43 billion USD in 2023. The company's focus on innovation and customer value is evident in its consistent performance and growth in annual recurring revenue (ARR), which increased to $483 million, a 10% year-over-year growth as of Q3 2025.

Learn more about PagerDuty's financial health: Breaking Down PagerDuty, Inc. (PD) Financial Health: Key Insights for Investors

Vision

PagerDuty envisions 'an equitable world where we transform critical work so all teams can delight their customers and build trust'.

This vision reflects a commitment to making a positive impact on society and ensuring that its operations contribute to a more equitable world. PagerDuty's Global Impact vision is to empower mission-driven teams to build a more equitable world and sustainable future.

Core Values

PagerDuty's core values are:

• Champion the Customer: PagerDuty puts users first, makes it easy, and builds great products.
• Ack & Own: Employees acknowledge opportunities, make them theirs, and do right. 'Ack' is short for acknowledge and means that you keep yourself open to new opportunities, make them yours (own), and do right by it.
• Take the Lead: PagerDuty disrupts more, improves everywhere, and learns forever.
• Run Together: This emphasizes teamwork, collaboration, and mutual support among employees.
• Bring Yourself: Encourages employees to bring their authentic selves to work, fostering a diverse and inclusive environment.

These values guide the company's culture and decision-making, ensuring a focus on customer satisfaction, continuous improvement, and a positive work environment.

PagerDuty's dedication to its mission, vision, and values is evident in its various initiatives and achievements:

• Customer Growth: PagerDuty has a substantial customer base, with more than 30,000 free and paid customers as of October 31, 2024, representing approximately 11% growth year-over-year. Total paid customers were 15,050 as of October 31, 2024.
• Fortune 100 Reliance: Approximately 68% of the Fortune 100 use PagerDuty.
• PagerDuty.org: The company's foundation is committed to delivering technology, funding, and volunteer support to help mission-driven organizations improve lives everywhere.
• Employee Satisfaction: 91% of employees say PagerDuty is a great place to work.

By aligning its actions with its stated mission, vision, and values, PagerDuty has established itself as a leader in the digital operations management space, trusted by numerous organizations to maintain their critical systems and services.

As of April 2025, PagerDuty has a market cap of $1.40 Billion USD.

PagerDuty, Inc. (PD) Vision Statement

The vision of PagerDuty is to revolutionize operations and incident response, ensuring digital experiences are always on. This involves a forward-thinking approach to how businesses manage and respond to incidents in an increasingly complex digital world. As of the fiscal year 2024, PagerDuty reported revenue of $431.0 million, a 20.3% increase year-over-year, underscoring its growing influence in the digital operations management space. This vision is supported by strategic investments in product development and market expansion, positioning the company as a leader in its industry.

PagerDuty aims to transform traditional operations management by providing real-time insights and automated solutions that minimize downtime and improve system reliability. This involves:

• Real-Time Incident Management: Offering tools that allow teams to quickly identify and respond to incidents, reducing the impact on customers.
• Automation: Implementing automated workflows to streamline incident resolution processes, freeing up IT and operations teams to focus on strategic initiatives.
• Data-Driven Insights: Using data analytics to identify patterns and prevent future incidents, enhancing overall system performance.

In fiscal year 2024, PagerDuty's gross profit was $344.1 million, representing a gross margin of 79.8%. This indicates the company's efficiency in delivering its services and solutions, reinforcing its vision of transforming operations management. For more insights into PagerDuty, Inc. (PD): History, Ownership, Mission, How It Works & Makes Money, check out PagerDuty, Inc. (PD): History, Ownership, Mission, How It Works & Makes Money.

The ultimate goal of PagerDuty is to ensure that digital services and applications are consistently available and reliable. This is achieved through:

• Proactive Monitoring: Continuously monitoring systems and applications to detect potential issues before they impact users.
• Rapid Response: Providing tools and processes that enable teams to quickly resolve incidents and restore services.
• Continuous Improvement: Using data and feedback to continuously improve system reliability and prevent future incidents.

PagerDuty's commitment to ensuring digital experiences are always on is reflected in its customer metrics. As of fiscal year 2024, the company reported over 15,000 customers, including 698 customers with an annual recurring revenue (ARR) of over $100,000. The dollar-based net retention rate was 119%, indicating strong customer loyalty and expansion within existing accounts. These figures highlight PagerDuty's success in helping businesses maintain reliable digital services.

PagerDuty's vision is not just a statement but a strategic roadmap guiding its product development, market expansion, and customer engagement. The company invests heavily in R&D to enhance its platform's capabilities and expand its offerings. In fiscal year 2024, R&D expenses totaled $134.9 million, or 31.3% of total revenue. This investment is crucial for maintaining a competitive edge and driving innovation in the digital operations management space.

PagerDuty, Inc. (PD) Core Values of

At Company, a strong set of core values guides their actions and decisions. These values reflect what is most important to the company and its employees, shaping the culture and influencing how they interact with customers, partners, and each other. Understanding these core values provides insight into Company's commitment to excellence and its approach to business.

Customer Focus

Company places a high priority on understanding and meeting the needs of its customers. This commitment is reflected in their dedication to providing reliable and innovative solutions that help customers manage critical incidents effectively. Company's customer focus is evident in its approach to product development, customer support, and overall engagement.

• Customer-Centric Product Development: Company actively seeks customer feedback to enhance its platform. For example, the company gathers insights through surveys, user interviews, and direct engagement with customer support teams to identify pain points and areas for improvement. This feedback loop ensures that new features and updates directly address customer needs, making the platform more efficient and user-friendly.
• 24/7 Support: Recognizing that incidents can occur at any time, Company provides around-the-clock customer support. This includes access to technical support teams, comprehensive documentation, and online resources. The company’s commitment to being available whenever customers need assistance underscores its dedication to ensuring customer success and minimizing downtime.
• Proactive Engagement: Company goes beyond reactive support by proactively engaging with customers to offer best practices, training, and strategic guidance. This proactive approach helps customers optimize their use of the platform and achieve better incident management outcomes. Regular webinars, workshops, and personalized consultations are part of this effort to empower customers and foster long-term partnerships.

Innovation

Company is committed to continuous innovation, constantly seeking new ways to improve its platform and services. This value drives them to explore emerging technologies and develop cutting-edge solutions that address the evolving needs of their customers. Innovation is integral to Company's ability to stay ahead in a dynamic market and provide best-in-class incident management capabilities.

• Investment in R&D: Company allocates a significant portion of its revenue to research and development, fostering a culture of innovation. In the fiscal year 2024, Company invested $91.1 million in R&D, representing approximately 25% of its total revenue. This investment supports the development of new features, improvements to existing functionalities, and exploration of emerging technologies like AI and machine learning to enhance incident management.
• Hackathons and Innovation Challenges: To encourage creativity and fresh ideas, Company regularly hosts hackathons and innovation challenges for its employees. These events provide a platform for teams to develop and pitch innovative solutions to real-world problems. Successful ideas are often integrated into the platform, driving continuous improvement and technological advancement.
• Strategic Partnerships: Company collaborates with other technology leaders and startups to integrate new technologies and expand its ecosystem. These partnerships enable Company to offer a broader range of solutions and stay at the forefront of technological innovation. For instance, partnerships with AI and automation companies have led to the integration of advanced capabilities that streamline incident response processes.

Teamwork

Company emphasizes the importance of teamwork, fostering a collaborative environment where employees work together to achieve common goals. This value promotes open communication, mutual respect, and shared responsibility, enabling Company to deliver exceptional results and build a strong, cohesive organization.

• Cross-Functional Collaboration: Company fosters teamwork by organizing cross-functional teams that bring together employees from different departments, such as engineering, marketing, and customer support. These teams work collaboratively on projects, leveraging diverse perspectives and expertise to achieve common goals. This approach ensures that decisions are well-rounded and that all aspects of a project are carefully considered.
• Open Communication: Company promotes open communication through regular team meetings, company-wide updates, and internal communication platforms. Employees are encouraged to share ideas, provide feedback, and raise concerns in a transparent and constructive manner. This open dialogue helps to build trust and understanding among team members, fostering a more collaborative and supportive work environment.
• Shared Recognition: Company recognizes and celebrates team achievements to reinforce the value of teamwork. This includes acknowledging team successes in company-wide meetings, providing team-based incentives, and highlighting collaborative efforts in internal communications. By recognizing and rewarding teamwork, Company reinforces its commitment to collaboration and encourages employees to work together effectively.

Integrity

Company is dedicated to conducting business with the highest level of integrity, ensuring transparency, honesty, and ethical behavior in all its interactions. This value is fundamental to building trust with customers, partners, and employees, and it guides Company's commitment to responsible corporate citizenship.

• Ethical Business Practices: Company adheres to a strict code of conduct that emphasizes ethical behavior in all business dealings. This includes transparency in pricing, honest communication with customers, and a commitment to fair and responsible business practices. Company regularly trains its employees on ethical standards to ensure that they understand and uphold these principles.
• Data Privacy and Security: Company prioritizes the privacy and security of customer data, implementing robust security measures to protect sensitive information. The company complies with all relevant data protection regulations and undergoes regular security audits to ensure its systems are secure. This commitment to data privacy and security helps to build trust with customers and safeguard their information.
• Corporate Social Responsibility: Company demonstrates its commitment to integrity through various corporate social responsibility initiatives. This includes supporting community organizations, promoting sustainability, and engaging in philanthropic activities. By giving back to the community and promoting responsible business practices, Company reinforces its commitment to ethical behavior and social responsibility.

For more insights, you might find this link useful: PagerDuty, Inc. (PD): History, Ownership, Mission, How It Works & Makes Money