Mission Statement, Vision, & Core Values (2025) of Jerónimo Martins, SGPS, S.A.

An Overview of Jerónimo Martins, SGPS, S.A.

General Summary of Jerónimo Martins, SGPS, S.A.

Founded in 1792, Jerónimo Martins, SGPS, S.A. has evolved into a prominent retail and distribution company headquartered in Lisbon, Portugal. The company initially started as a trading company, focusing on the wholesale distribution of food and grocery products. Over the years, it expanded its operations into retail, significantly diversifying its portfolio.

Jerónimo Martins operates a variety of retail formats, including supermarkets and cash and carry stores, and owns brands like Pingo Doce, Recheio, and Biedronka, which is the largest supermarket chain in Poland. As of 2024, the company's total sales reached approximately €21.3 billion, reflecting its strong market presence across Portugal, Poland, and Colombia.

Company's Financial Performance in the Latest Financial Reports

In the latest financial report for the fiscal year ending December 2023, Jerónimo Martins reported record-breaking revenues, characterized by a 6.5% increase year-over-year. The company's sales from main product categories showed remarkable growth, particularly in grocery items, which accounted for 85% of total sales.

The following table illustrates the key financial metrics from the latest report:

The growth in revenue was primarily driven by an increase in foot traffic and a broader product assortment, particularly in fresh food categories. The expansion into new geographic markets has also contributed significantly to its robust performance.

Introduction to Company as a Leader in the Industry

Jerónimo Martins has established itself as one of the leading retail companies in Europe. The firm is recognized for its innovative approaches to supply chain management and customer service, which enhance operational efficiency and customer satisfaction.

In 2024, Jerónimo Martins continues to leverage technology and data analytics to optimize its retail strategies, further solidifying its market position. With a keen focus on sustainability and local sourcing, the company aims to meet evolving consumer preferences. Interested readers should explore more below to understand the factors behind the company's sustained success in a competitive industry.

Mission Statement of Jerónimo Martins, SGPS, S.A.

Mission Statement Overview

Jerónimo Martins, SGPS, S.A. operates with a clearly defined mission statement that emphasizes its commitment to providing quality products and outstanding customer service. This mission statement serves as a foundational element, directing the company's strategic initiatives and long-term objectives.

Core Components of the Mission Statement

1. Commitment to Quality

One of the critical components of Jerónimo Martins' mission statement is its dedication to quality. The company prioritizes high-quality products across its retail networks, which include Pingo Doce and Recheio in Portugal and Biedronka in Poland. In 2022, Jerónimo Martins reported a revenue of €21.4 billion, illustrating their successful emphasis on quality, which resonates with consumers.

2. Customer-Centric Approach

The second key element is the customer-centric approach. Jerónimo Martins continuously strives to understand and satisfy customer needs. The company has invested significantly in improving customer experiences, such as through the establishment of online shopping platforms. In 2022, the increase in online sales reached approximately 12% of total sales, highlighting the effectiveness of their customer-focused strategies.

3. Sustainable Development

Lastly, sustainable development is integral to Jerónimo Martins' mission. The company is committed to reducing its environmental footprint through various initiatives. For instance, by 2025, Jerónimo Martins aims to have over 50% of its packaging recyclable or reusable. Additionally, they reported a reduction of 30% in greenhouse gas emissions since 2019, showcasing their ongoing commitment to sustainability.

Through these core components, Jerónimo Martins effectively communicates its mission and aligns its operations and strategies with its commitments to quality, customer satisfaction, and sustainable growth.

Vision Statement of Jerónimo Martins, SGPS, S.A.

Purpose of Jerónimo Martins’ Vision Statement

The vision statement of Jerónimo Martins, SGPS, S.A. serves as a guiding light for its strategic planning and corporate objectives. It encapsulates the company's aspirations and its commitment to creating value for its stakeholders. As of 2024, the company aims to be a benchmark in the food retail sector, emphasizing sustainable practices and customer-centric approaches.

Long-Term Goals

Jerónimo Martins aims to expand its operational footprint significantly by increasing market share in existing territories and entering new markets. The long-term goals are quantitatively defined as follows:

• Achieving a revenue target of €20 billion by 2026.
• Increasing store count to over 4,500 locations across Europe.
• Attaining a net profit margin of at least 4% by 2025.

Commitment to Sustainability

A core aspect of Jerónimo Martins’ vision is its commitment to sustainability. The company aims to lead by example in environmental stewardship. Key initiatives include:

• Reducing carbon emissions by 30% by 2030.
• Ensuring that 100% of its packaging is recyclable or reusable by 2025.
• Investing in renewable energy sources, with a goal to cover 50% of its energy needs through renewables by 2027.

Innovation and Technology Integration

Innovation is central to Jerónimo Martins’ vision. The company is focused on integrating advanced technologies to enhance customer experience and operational efficiency. For 2024, the projected investments include:

• Over €150 million in technology upgrades and digital transformations.
• Implementing AI solutions in supply chain management to reduce costs by 15%.
• Developing an omnichannel strategy to increase online sales contribution to 10% of total revenue by 2025.

Global Expansion Strategy

Jerónimo Martins has outlined plans for global expansion, targeting not only its traditional markets but also new territories. The key components of this strategy include:

• Entering two new international markets by the end of 2024.
• Establishing strategic partnerships with local suppliers to enhance market penetration.
• Targeting a compound annual growth rate (CAGR) of 5% in its international operations by 2026.

Customer-Centric Approach

The company’s vision emphasizes a customer-centric approach, focusing on enhancing customer satisfaction and loyalty. Initiatives include:

• Launching a new customer loyalty program aimed at increasing repeat purchases by 20% within 12 months.
• Improving customer feedback mechanisms, aiming to reduce response times by 50%.
• Investing in staff training programs to ensure 90% employee satisfaction, directly impacting customer service quality.

Conclusion of Vision Statement Analysis

The vision statement of Jerónimo Martins, SGPS, S.A. outlines its commitment to sustainable growth, innovation, and customer satisfaction while setting concrete targets for the future. The focus on measurable outcomes reflects a well-structured approach to achieving its long-term goals.

Core Values of Jerónimo Martins, SGPS, S.A.

Customer Centricity

Jerónimo Martins places a strong emphasis on customer-centricity, aiming to provide the best value to its customers through quality products and services.

In 2023, the company's revenue from its retail operations reached approximately €22.4 billion, illustrating its commitment to meeting customer needs. Initiatives such as the 'Customer Voice' program, which gathers feedback directly from consumers, have led to an increase in customer satisfaction scores by 12% since its implementation.

Additionally, the company has enhanced its e-commerce platform, resulting in online sales growth of 30% year-over-year, showcasing its responsiveness to shifting consumer behaviors.

Integrity

Integrity is a fundamental core value for Jerónimo Martins, focusing on ethical behavior and transparency in all business operations.

The company's adherence to a strict code of conduct has led to a 98% compliance rate with its ethical guidelines across all its subsidiaries in 2023. Furthermore, Jerónimo Martins conducts annual audits and has established a whistleblower hotline that has increased reporting of ethical concerns by 25% since 2022.

In terms of financial integrity, the company reported an operating profit of €1.1 billion in 2023, reflecting sound financial practices and responsible management.

Innovation

Innovation is crucial for maintaining competitiveness in the retail sector. Jerónimo Martins actively invests in technology and new practices.

In 2023, the company allocated approximately €250 million to technological innovations, including AI-driven inventory management systems. This investment has resulted in a reduction of stock-outs by 15% and increased overall efficiency in supply chain operations.

Furthermore, the launch of the 'Smart Shopping' initiative, which integrates augmented reality to enhance customer experience, has received positive feedback from over 60% of users, reinforcing the company's commitment to continuous improvement.

Sustainability

Sustainability is central to Jerónimo Martins' operational strategy, with a commitment to reducing its environmental footprint.

The company aims for a 25% reduction in carbon emissions by 2025, a target supported by its achievement of generating 60% of its energy from renewable sources in 2023. Additionally, Jerónimo Martins has implemented a zero-waste policy in its stores, with over 70% of waste being recycled or composted.

In 2023, Jerónimo Martins committed to sourcing 100% of its palm oil from certified sustainable sources, reinforcing its dedication to responsible sourcing practices.

Teamwork

Teamwork is integral to Jerónimo Martins' operations, fostering collaboration among employees to achieve common goals.

The company's workforce of over 100,000 employees worldwide is supported by team-building programs that have led to a 15% increase in employee engagement scores since 2022. The 'One Team' initiative encourages cross-departmental collaborations, resulting in innovative project outcomes and enhanced problem-solving capabilities.

In 2023, Jerónimo Martins also introduced a mentorship program that has paired over 3,000 employees with leaders, promoting career development and a stronger organizational culture.