Mission Statement, Vision, & Core Values (2025) of Just Dial Limited.

An Overview of Just Dial Limited

General Summary of Just Dial Limited

Founded in 1999, Just Dial Limited is a leading Indian local search engine that provides customers with a platform to find information about a variety of products and services. The company was initially launched as a telephone-based service and has since evolved into a comprehensive internet and mobile-based platform.

Just Dial offers a range of services, including a search engine for local businesses, a directory of service providers, and consumer reviews. As of 2024, the company has recorded substantial growth, with reported sales of approximately ₹1,000 crore. This impressive figure highlights the growing reliance on digital platforms for local searches and the increasing demand for accessible information.

Company's Financial Performance in the Latest Reporting Period

In the most recent financial reporting period, Just Dial Limited has showcased remarkable financial performance. The company reported a record-breaking revenue of ₹1,200 crore for the fiscal year ending March 2024, reflecting a 15% increase year-over-year. This surge in revenue is primarily driven by the robust sales of its subscription-based services and enhanced digital advertising offerings.

The following table illustrates key financial metrics from the latest quarterly report:

Introduction to the Company as a Leader in Its Industry

Just Dial Limited stands out as one of the foremost players in the local search industry in India. The company's innovative approach to providing users with instant access to local business information has earned it a significant market share and a loyal customer base. As of 2024, Just Dial boasts over 30 million listings and serves over 100 million users, demonstrating its widespread appeal and influence.

This strong performance is reflected in the enhanced engagement metrics, with user interaction increasing by 25% in the last year alone. Such statistics underscore why Just Dial is not just another local search service but a pioneering entity in its industry. For a comprehensive understanding of its success, continued exploration of its offerings and market strategies is encouraged.

Mission Statement of Just Dial Limited

Mission Statement of Just Dial Limited

Just Dial Limited's mission statement is central to its operations and strategic direction, encapsulating the essence of its objectives and aspirations. The mission statement reflects the company's commitment to providing comprehensive local search services through high-quality products and services while ensuring that customer satisfaction remains at the forefront of its endeavors.

Core Components of Just Dial's Mission Statement

Customer-Centric Approach

A pivotal component of Just Dial's mission statement is its unwavering focus on customer satisfaction. The company aims to cater to the diverse needs of its users by offering a robust platform that connects customers with local businesses efficiently. In FY 2023, Just Dial reported over 30 million monthly unique users, showcasing its extensive reach.

The organization leverages advanced technology to enhance user experience. As of the latest quarter, Just Dial's app had received a rating of 4.5 out of 5 on Google Play, indicating high user satisfaction. The commitment to providing seamless service is further demonstrated by an impressive service response time, with 90% of queries answered within 60 seconds.

Innovative Technology Solutions

Another core element of Just Dial's mission statement is the embrace of innovative technology solutions. The company continually invests in enhancing its platform and applications to meet evolving consumer needs. In 2023, Just Dial allocated approximately ₹180 crore to research and development initiatives aimed at improving search functionalities and user interface.

Moreover, the introduction of AI-driven tools, such as chatbots for instant customer support, exemplifies Just Dial's commitment to leveraging technology. In the last fiscal year, these tools facilitated handling over 1 million user interactions, significantly streamlining operations.

Commitment to Local Businesses

Just Dial's mission statement emphasizes its dedication to supporting local businesses by providing them with effective marketing avenues. As of 2024, the platform hosts over 5.5 million registered businesses, providing them visibility through its comprehensive directory services. In FY 2023, clients utilizing Just Dial's paid services saw an average growth in customer reach by 40%.

The company's focus on empowering local entrepreneurs is further reflected in its strategic partnerships. Just Dial has collaborated with various local chambers of commerce to enhance the visibility of small businesses. In the past year, these initiatives resulted in a 20% increase in local business participation on the platform.

Vision Statement of Just Dial Limited

Vision Statement Overview

Just Dial Limited aims to be the most trusted and preferred platform for local search and online services. The vision emphasizes delivering comprehensive solutions that connect consumers with local businesses while promoting transparency and reliability.

Commitment to Technology

Just Dial focuses on leveraging cutting-edge technology to enhance user experience. In 2024, the company plans to increase its investment in technology by 15% compared to the previous fiscal year. This strategic investment aligns with their vision to innovate continuously.

Customer-Centric Approach

Fostering customer satisfaction remains a cornerstone of Just Dial's vision. In 2023, the company achieved a customer satisfaction rating of 85% based on user surveys. By 2024, they aim to increase this rating to 90%, reflecting their commitment to enhancing service quality.

Expansion of Services

In line with its vision, Just Dial plans to diversify its offerings. The company intends to introduce five new services in the upcoming year, targeting key areas such as e-commerce, online payment solutions, and enhanced local business listings.

• Online Payment Solutions
• E-Commerce Platform
• Increased Local Listings
• Service Reviews Platform
• Mobile Application Enhancements

Market Positioning

As of 2024, Just Dial is positioned as a leader in the local search sector, with a market share of approximately 60%. The company continues to focus on maintaining its competitive edge in an evolving market landscape.

Sustainability and Corporate Responsibility

Just Dial aims to integrate sustainability into its business model. In 2024, the company plans to reduce its carbon footprint by 20% as part of its vision statement, focusing on eco-friendly practices and community initiatives.

Global Outreach

Extending its reach to international markets, Just Dial has identified expansion opportunities in three countries in 2024. This aligns with its vision to become a globally recognized platform for local services.

Core Values of Just Dial Limited

Customer Centricity

Just Dial Limited places a strong emphasis on customer centricity, recognizing it as a cornerstone of its business model. The company actively seeks to enhance customer satisfaction through various initiatives.

In FY 2023, Just Dial reported a customer satisfaction rating of 85%, reflecting its successful efforts in delivering quality service. The company's platform underwent updates aimed at improving user experience, which contributed to a 15% increase in daily active users, reaching approximately 30 million.

An example of its customer-centric initiatives includes the launch of a customer feedback program that gathers insights directly from users. Based on feedback, Just Dial implemented several changes that led to a 20% reduction in complaint resolution time, now averaging just 48 hours.

Integrity

Integrity is vital to Just Dial’s operations, ensuring trustworthiness and transparency with stakeholders. The company upholds stringent ethical standards and compliance with regulations.

In 2024, Just Dial successfully completed multiple audits with no compliance issues reported, highlighting its commitment to integrity. The company has a 0% incidence rate of data breaches, reinforcing its dedication to maintaining customer data security.

Additionally, the implementation of a whistleblower policy encourages employees to report unethical behavior without fear, contributing to a culture of accountability. As a result, 95% of employees in the recent survey expressed confidence in the organization's ethical practices.

Innovation

Innovation drives Just Dial’s growth and service enhancement. The company continuously invests in technology to stay ahead in the competitive market.

In FY 2023, Just Dial allocated ₹150 crore to research and development activities, focusing on AI and machine learning integrations into its platform. This investment led to the introduction of an AI-driven chatbot that handles over 1 million queries monthly, improving operational efficiency.

The launch of the Just Dial mobile app in 2024 also showcased innovation, with features that allow users to access real-time information with enhanced navigation options, resulting in a 30% increase in app downloads.

Excellence

Striving for excellence is ingrained in Just Dial's culture. The company continuously seeks to enhance the quality of its services and operational efficiency.

Just Dial achieved an industry-leading average response time of 2.3 seconds for customer inquiries in 2023, well below the industry average of 4 seconds. The company also won the Best in Class award at the 2024 Digital Services Awards for its superior service delivery.

Through ongoing training programs, over 10,000 employees participated in skill enhancement workshops aimed at improving service delivery. This initiative resulted in a 25% increase in service quality ratings from clients.

Community Engagement

Just Dial is committed to giving back to the community, with a focus on social responsibility and sustainable development.

In 2023, Just Dial launched the 'Dial for Change' initiative, providing support to over 500 small businesses in underprivileged areas. The company invested ₹50 crore in this initiative, resulting in a 40% growth in local entrepreneurship.

The company also participates in environmental sustainability efforts, with a goal to reduce its carbon footprint by 30% by 2025. In 2024, Just Dial has already implemented energy-efficient practices that led to a 15% reduction in energy consumption across its offices.