Mission Statement, Vision, & Core Values (2025) of NOS, S.G.P.S., S.A.

An Overview of NOS, S.G.P.S., S.A.

General Summary of NOS, S.G.P.S., S.A.

NOS, S.G.P.S., S.A. is a leading Portuguese telecommunications and multimedia company. Established in 1990, it evolved from the merger of various telecommunications entities and has played a pivotal role in shaping Portugal's telecom landscape. The company offers a wide array of services, including broadband, television, mobile, and fixed-line telephony.

As of 2024, NOS boasts a diverse product portfolio, encompassing services such as:

• Fixed and mobile telecommunication services
• Pay television
• High-speed internet solutions
• Cloud and data center services

Current sales figures reflect NOS's robust market presence, with total revenues reaching approximately €1.57 billion in 2024, marking a significant increase from the previous year’s sales.

Company's Financial Performance in the Latest Financial Reports

In its latest financial report for Q1 2024, NOS reported record-breaking revenue growth, driven primarily by a surge in its broadband and mobile service subscriptions. Total revenue for the quarter amounted to €405 million, indicating a growth rate of 8.5% year-over-year.

The breakdown of revenue sources is as follows:

Additionally, NOS reported a net profit of €90 million for Q1 2024, an increase of 15% from the previous year. The growth in subscribers across its service platforms contributed significantly to this positive financial outcome.

Introduction to Company as a Leader in the Industry

NOS stands as one of the foremost telecommunications providers in Portugal, holding a market share of approximately 34% in the mobile sector and 30% in the broadband sector as of early 2024. The company's strategic investments in infrastructure and technology continue to position it as a leader in delivering innovative and high-quality services.

With a commitment to enhancing customer experiences through digital transformation, NOS fosters a culture of innovation and operational excellence. To discover more about the factors contributing to NOS’s success and its position in the telecommunications industry, readers are encouraged to explore further insights and analyses below.

Mission Statement of NOS, S.G.P.S., S.A.

Mission Statement Overview

NOS, S.G.P.S., S.A. is committed to providing innovative telecommunications and media services that enhance the quality of life for customers and create value for stakeholders. The mission statement serves as a foundational guide, dictating operational strategies and customer relationships.

Core Component 1: Innovation

Innovation is at the heart of NOS's mission. The company leverages cutting-edge technology to deliver high-quality products and services.

In 2023, NOS invested approximately €200 million in technological advancements, focusing on expanding its fiber-optic network, which covers over 4 million homes in Portugal.

The company's commitment to innovation is evident as it ranks among the top three telecom operators in Portugal, holding a market share of 30% in fixed broadband services.

Core Component 2: Customer-Centric Approach

A focus on customer service defines NOS's mission. The company aims to exceed customer expectations through personalized services and efficient solutions.

According to a recent survey, NOS achieved a customer satisfaction score of 85%, significantly above the industry average of 75%. This highlights the effectiveness of their dedicated customer service team.

NOS also launched a new mobile application in 2023, which has over 1 million downloads, reflecting its approach to enhancing customer experience through technology.

Core Component 3: Sustainable Practices

Sustainability is increasingly central to NOS's operations. The company is dedicated to minimizing its environmental footprint and promoting social responsibility.

In 2023, NOS reduced its CO2 emissions by 25% compared to the previous year, demonstrating a commitment to sustainable energy practices.

Additionally, NOS has committed to investing €50 million by 2025 to develop green technologies, aiming to achieve a 50% reduction in energy consumption in its operations.

Vision Statement of NOS, S.G.P.S., S.A.

Vision Statement Overview

The vision statement of NOS, S.G.P.S., S.A. emphasizes its aim to be a leading provider of integrated communications and entertainment solutions in Portugal. As of 2024, the company seeks to achieve a market position that fosters innovation and enhances customer experiences.

Market Positioning

NOS aims to solidify its presence in the telecommunications market, aspiring to achieve a 25% market share in the broadband segment by the end of 2024. The company projects a growth in its subscriber base from 1.5 million to over 1.7 million by the same period.

Innovation and Technology

NOS aims to invest approximately €500 million in technological advancements and infrastructure over the next three years, focusing on 5G deployment and smart home technologies. The company expects to enhance its network capabilities to support a growing demand for high-speed internet and advanced entertainment services.

Customer Experience Goals

The vision statement underscores a commitment to improving customer satisfaction, targeting a 90% satisfaction rate by 2024. This will involve enhancements in customer service through digital transformation initiatives and personalized offerings.

• Implementation of AI-driven customer support.
• Launch of a new customer portal for improved service management.
• Development of personalized communication packages.

Sustainability Initiatives

NOS is also committed to sustainable practices, with a vision to reduce its carbon footprint by 30% by 2025. This includes initiatives to increase energy efficiency in its operations and reduce waste.

Community Engagement

The company’s vision includes enhancing its role in community engagement by launching initiatives aimed at digital literacy, targeting to reach 250,000 individuals by the end of 2024. NOS plans to collaborate with educational institutions and non-profit organizations to achieve these goals.

• Workshops and seminars on digital skills.
• Partnerships with local schools for technology access.
• Support for local tech start-ups through funding and mentorship.

Core Values of NOS, S.G.P.S., S.A.

Customer Centricity

Customer centricity is a core value that emphasizes the importance of understanding and meeting customer needs. NOS, S.G.P.S., S.A. prioritizes creating a positive customer experience through various initiatives.

In 2023, the company achieved a customer satisfaction score of 88%, a significant improvement from 82% in 2022. This was accomplished through programs like the Customer Experience Improvement Program, which focuses on gathering feedback and implementing changes based on customer input.

Additionally, NOS has invested over €10 million in training programs for customer service representatives, ensuring that they are equipped to handle inquiries effectively. The introduction of a new CRM system in 2023 has also streamlined communications, further enhancing customer service efficiency.

Innovation

Innovation stands as a fundamental value for NOS, driving the company to continuously improve and adapt in a fast-paced market.

In 2024, NOS allocated €15 million to research and development, focusing on advanced technologies such as 5G and smart home solutions. This investment resulted in the rollout of its 5G network to over 80% of urban areas in Portugal by mid-2023, significantly improving service delivery.

The company has also launched numerous initiatives aimed at fostering a culture of innovation, including the NOS Innovation Lab, where employees can pitch new ideas and work collaboratively on projects. In 2023, this lab generated 25 new projects, of which 10 have been implemented into the product lineup.

Sustainability

Sustainability is a core value that reflects NOS's commitment to environmental stewardship and responsible business practices.

In 2023, NOS reduced its carbon footprint by 30% relative to 2021 levels, primarily through improved energy efficiency in its operations and the adoption of renewable energy sources, which now supply 50% of the company's energy needs.

The company is on track to achieve its goal of 100% renewable energy usage by 2025. NOS also participates in multiple community initiatives, having invested over €5 million in environmental conservation programs in the past two years.

Integrity

Integrity forms the foundation of NOS's organizational culture, guiding the company’s practices and interactions.

In 2023, NOS maintained a strong commitment to ethical business practices, as evidenced by their participation in the United Nations Global Compact, reinforcing their dedication to human rights and anti-corruption efforts.

To demonstrate this commitment, NOS launched the Integrity Training Initiative, enrolling over 2,000 employees in courses focused on compliance and business ethics. Their transparency reports indicate adherence to all legal standards and zero breaches of compliance in 2023.

Collaboration

Collaboration emphasizes teamwork and collective success within NOS, allowing diverse perspectives to drive better outcomes.

In 2023, NOS implemented a collaborative project management tool that has increased cross-departmental project efficiency by 40%. The tool allows teams to share insights and track progress in real-time, fostering an inclusive workplace.

Furthermore, the company launched partnerships with local universities, facilitating internships for over 150 students in 2023. This initiative has not only benefitted students but also encouraged knowledge sharing and innovation within the organization.