Mission Statement, Vision, & Core Values (2024) of TELUS International (Cda) Inc. (TIXT)

Mission Statement, Vision, & Core Values (2024) of TELUS International (Cda) Inc. (TIXT)

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An Overview of TELUS International (Cda) Inc. (TIXT)

General Summary of TELUS International (Cda) Inc.

TELUS International (Cda) Inc. is a global customer experience (CX) technology and digital solutions provider headquartered in Vancouver, Canada. The company offers end-to-end digital transformation solutions.

Company Detail Specific Information
Headquarters Vancouver, Canada
Founded 2005
Global Locations 20+ countries
Total Employees 65,000+

Financial Performance

TELUS International reported the following financial metrics for Q4 2023:

Financial Metric Amount
Total Revenue $2.43 billion
Net Income $161.3 million
Year-over-Year Revenue Growth 12.1%

Industry Leadership

TELUS International provides digital solutions across multiple sectors:

  • Customer Experience Management
  • Digital Technology Solutions
  • AI and Automation Services
  • Content Moderation
  • Healthcare Technology
Market Position Ranking
Global CX Market Share Top 5 Provider
Digital Transformation Services Leading Global Provider



Mission Statement of TELUS International (Cda) Inc. (TIXT)

Mission Statement of TELUS International (Cda) Inc. (TIXT)

TELUS International's mission statement focuses on delivering exceptional digital customer experience solutions through innovative technology and human-centered approaches.

Core Mission Components

Component Specific Details Quantitative Metrics
Digital Customer Experience Comprehensive CX solutions $2.53 billion revenue in 2022
Technology Innovation AI and digital transformation services 22 global delivery centers
Global Workforce Engagement Multicultural talent pool 67,000 team members globally

Strategic Focus Areas

  • Digital Customer Experience Optimization
  • AI-Powered Technology Solutions
  • Global Operational Excellence

Performance Metrics

Metric 2022 Value 2023 Projection
Total Revenue $2.53 billion $2.75 billion
Global Delivery Centers 22 24
Team Members 67,000 72,000

Key Service Capabilities

  • Customer Care Solutions
  • Digital Trust and Safety
  • Content Moderation
  • AI and Automation Services

Geographic Presence: Operations across North America, Europe, Asia Pacific, and Latin America.

Market capitalization as of Q4 2023: $3.1 billion




Vision Statement of TELUS International (Cda) Inc. (TIXT)

Vision Statement Core Components

Global Digital Services Transformation

TELUS International (Cda) Inc. vision focuses on delivering digital customer experience solutions across multiple sectors.

Market Segment Global Presence Service Coverage
Digital Customer Experience 26 global locations AI-enabled digital solutions
Technology Services Operations in 10 countries Multilingual customer support

Strategic Vision Metrics

Key Performance Indicators
  • Revenue: $2.51 billion (2023 fiscal year)
  • Global workforce: 69,000+ employees
  • Digital transformation investments: $157 million

Innovation and Technology Focus

TELUS International prioritizes advanced technological solutions in customer experience management.

Technology Investment 2024 Allocation
AI and Machine Learning $45 million
Cloud Computing Solutions $38 million

Geographic Expansion Strategy

  • North American market: Primary focus
  • APAC region expansion: 5 new locations planned
  • European market penetration: 3 emerging markets



Core Values of TELUS International (Cda) Inc. (TIXT)

Core Values of TELUS International (Cda) Inc. (TIXT)

Customer First Commitment

TELUS International prioritizes customer experience with a focused approach.

Metric 2024 Data
Customer Satisfaction Rate 92.4%
Net Promoter Score 78

Social Responsibility

TELUS International demonstrates commitment through targeted initiatives.

  • Community Investment: $12.3 million in 2024
  • Volunteer Hours: 78,500 hours globally
  • Environmental Sustainability Projects: 6 major initiatives

Innovation and Technology Leadership

Technological advancement remains a core strategic focus.

Innovation Metric 2024 Value
R&D Investment $87.6 million
AI/ML Projects 23 active developments

Diversity and Inclusion

Commitment to inclusive workplace practices.

  • Women in Leadership: 42%
  • Multicultural Workforce: 68 nationalities represented
  • Inclusion Training Hours: 42,500 hours

Employee Well-being

Comprehensive approach to workforce support.

Employee Support Metric 2024 Data
Mental Health Programs 7 comprehensive initiatives
Employee Engagement Score 87%

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