Mission Statement, Vision, & Core Values (2025) of Just Eat Takeaway.com N.V.

An Overview of Just Eat Takeaway.com N.V.

General Summary of Just Eat Takeaway.com N.V.

Just Eat Takeaway.com N.V. was formed through the merger of Just Eat and Takeaway.com in January 2020. It operates as a leading online food ordering and delivery service in Europe and North America. The company’s platform connects consumers with thousands of food providers, facilitating deliveries from restaurants and takeaway vendors.

As of 2024, Just Eat Takeaway.com offers delivery services across multiple countries, including the United Kingdom, Germany, the Netherlands, and Canada. Its primary products include meal delivery from local restaurants and grocery shopping services. The latest sales figures indicate strong performance, with the company recording a revenue of approximately €5 billion in 2023, showcasing its extensive market reach and operational efficiency.

Company's Financial Performance in the Latest Financial Reports

In its latest financial report for the year ending December 31, 2023, Just Eat Takeaway.com announced record-breaking revenue, surpassing previous years. The key financial metrics are detailed below:

Significantly, the company has seen a robust increase in revenue driven mainly by its meal delivery segment, which contributed over 80% of total sales. Furthermore, Just Eat Takeaway.com has expanded its market presence, growing its user base and enhancing its operational capabilities.

Introduction to Company as a Leader in the Industry

Just Eat Takeaway.com is recognized as one of the leading players in the online food delivery industry, thanks to its innovative platform and strategic acquisitions. The company operates in a competitive market but maintains a strong foothold through continuous improvement of its logistics and user experience.

The commitment to technological advancements and customer satisfaction has positioned Just Eat Takeaway.com prominently among competitors, allowing it to capture a significant market share. To understand the factors contributing to its success, readers are encouraged to explore more about this prominent industry leader.

Mission Statement of Just Eat Takeaway.com N.V.

Company's Mission Statement

Just Eat Takeaway.com N.V. operates with a clear mission that focuses on delivering food to customers with convenience and efficiency. Their mission statement emphasizes the commitment to high-quality food and excellent service, aiming to connect consumers with restaurants and food providers. This strategic direction is fundamental for guiding its long-term goals and maintaining competitive advantage in the food delivery industry.

Core Components of the Mission Statement

1. Quality Food Delivery

Just Eat Takeaway.com prioritizes the delivery of quality food as a cornerstone of its mission. This includes partnerships with a diverse range of restaurants, ensuring that customers have access to high-quality meals. As of Q3 2023, the company reported a total of 84,000 restaurant partnerships across Europe, reflecting its strong commitment to quality.

The company continues to innovate its delivery processes, incorporating technology to enhance the customer experience. Data indicates that the average order value in 2023 was approximately €30, suggesting that customers are willing to pay a premium for quality service and food options.

2. Customer-Centric Approach

A vital aspect of Just Eat Takeaway.com's mission is its focus on customer satisfaction. The company uses feedback mechanisms and customer service support to ensure that its offerings align with consumer preferences. Recent statistics reveal a customer satisfaction rate of 85% based on post-delivery surveys conducted in Q2 2023.

Furthermore, Just Eat Takeaway.com has invested in technology, rolling out improvements to its app and website, which saw a 20% increase in user engagement from 2022 to 2023. This continuous feedback loop enables the company to refine its services and adapt to changing consumer demands.

3. Sustainable Practices

Sustainability is increasingly becoming a significant part of Just Eat Takeaway.com's mission. The company aims to reduce its carbon footprint by implementing eco-friendly practices across its operations. In 2023, approximately 50% of orders were delivered through environmentally friendly means, such as bicycles and electric vehicles.

To further enhance its sustainability efforts, Just Eat Takeaway.com set a goal to reduce CO2 emissions per order by 25% by the year 2025. This commitment is reflected in their 2023 sustainability report, which highlighted initiatives such as reducing packaging waste and promoting local sourcing of ingredients.

Vision Statement of Just Eat Takeaway.com N.V.

Vision for Customer Satisfaction

Just Eat Takeaway.com aims to revolutionize the food delivery experience, ensuring that customers receive their meals with **speed**, **reliability**, and **quality**. The company envisions becoming the most customer-centric platform in the industry, striving for a **NPS (Net Promoter Score)** of over **70** in 2024. In 2023, their NPS was reported at **65**, indicating significant room for improvement.

Innovation in Technology

The vision emphasizes leveraging technology to enhance the user experience. In 2024, Just Eat Takeaway.com plans to invest **€150 million** in AI and machine learning to optimize delivery routes and personalize customer interactions. In comparison, the company invested **€100 million** in similar technology in 2023. By advancing their technological capabilities, they aim to reduce average delivery times to approximately **20 minutes**, down from **25 minutes** in 2023.

Sustainability Goals

Just Eat Takeaway.com is committed to sustainable practices with the vision of achieving **100% sustainable packaging** by the end of **2025**. As of 2023, **60%** of their packaging solutions were recyclable or compostable. The company aims to reduce carbon emissions from delivery vehicles by **50%** over the next five years, aiming to introduce **10,000** electric vehicles into their fleet by **2026**.

Global Expansion Strategy

The vision for expansion includes entering **five new markets** across Asia and South America by 2025. In 2024, Just Eat Takeaway.com aims to increase its market share by **15%** in existing regions through enhanced local partnerships and promotions. In 2023, they reported a market share increase of **10%** in previously established markets.

Employee Engagement and Culture

The company envisions fostering a workplace culture that promotes diversity and inclusion. By 2024, Just Eat Takeaway.com aims for **50%** of leadership positions to be held by women, up from **45%** in 2023. Additionally, they plan to implement regular employee surveys with a target satisfaction score of **80%**.

Core Values of Just Eat Takeaway.com N.V.

Customer Obsession

Just Eat Takeaway.com N.V. places a strong emphasis on customer satisfaction as a core value. This commitment is reflected in their ongoing initiatives targeting enhanced user experience.

In 2023, Just Eat Takeaway.com invested approximately €100 million in technology upgrades to streamline the ordering process and improve customer service response times. Their customer feedback loop, which involved over 1 million customer surveys, helped refine their service offerings and menu selections.

• Launch of new app features in 2023 led to a 15% increase in user engagement.
• Improved delivery times, with over 70% of orders delivered within the promised timeframe.

Responsibility

The value of responsibility at Just Eat Takeaway.com is evident in their commitment to sustainable practices and community support.

In 2023, the company reported that 45% of their food offerings came from sustainable sources, up from 30% in 2022. They have also initiated partnerships with local farmers to promote sustainable agricultural practices.

• Just Eat Takeaway.com contributed €20 million to local community projects and food banks in 2023.
• Reduction of carbon emissions by 25% through the introduction of electric delivery vehicles.

Innovation

Innovation is a cornerstone of Just Eat Takeaway.com’s strategy, driving their growth in a competitive market.

In 2023, the company allocated €150 million towards research and development for new technologies, including AI-driven analytics to predict food preferences.

• Integration of AI in logistics improved delivery efficiency by 20%.
• Launch of a virtual restaurant concept that generated €30 million in revenue in its first year.

Integrity

Integrity is crucial to Just Eat Takeaway.com’s operations, ensuring transparency and trust with customers and partners.

In 2023, the company implemented new data protection measures that resulted in a 30% reduction in incidents of data breaches. They also revised their supplier contracts to ensure ethical sourcing.

• Launch of the 'Trust in Delivery' program, receiving 90% positive feedback from partners.
• Regular audits of suppliers, with 100% compliance achieved in the first quarter of 2024.

Teamwork

Teamwork is fundamental to fostering a collaborative culture at Just Eat Takeaway.com.

The company's employee satisfaction survey in 2023 indicated a 80% satisfaction rate, attributed to effective teamwork initiatives.

• Introduction of team-building activities increased inter-departmental collaboration by 25%.
• Employee-led innovation projects contributed to a 10% increase in overall productivity.