Evergy, Inc. (EVRG): Lienzo del Modelo de Negocio [Actualizado en Ene-2025]

En el panorama dinámico de la provisión de energía, Evergy, Inc. (EVRG) emerge como un jugador fundamental, transformando cómo la electricidad llega a casas y negocios a través de sus territorios de servicio. Con un modelo de negocio sofisticado que equilibra las estrategias tradicionales de generación de energía y energía renovable de vanguardia, Evergy navega por el complejo ecosistema de energía al aprovechar tecnologías innovadoras, asociaciones estratégicas y un compromiso con soluciones sostenibles. Este lienzo de modelo de negocio integral revela los intrincados mecanismos que impulsan las operaciones de Evergy, muestran cómo la compañía genera valor, administra recursos y ofrece electricidad confiable a diversos segmentos de clientes mientras se adapta a las demandas del mercado en evolución.

Evergy, Inc. (EVRG) - Modelo de negocios: asociaciones clave

Cooperativas de servicios públicos y proveedores de energía municipal

Evergy colabora con múltiples cooperativas de servicios públicos en Kansas y Missouri, atendiendo a aproximadamente 1,6 millones de clientes. Los detalles clave de la asociación incluyen:

Tipo de socio	Número de asociaciones	Cobertura del área de servicio
Cooperativas eléctricas rurales	17	Regiones de Kansas y Missouri
Proveedores de energía municipales	12	Áreas urbanas y suburbanas

Fabricantes de equipos y proveedores de infraestructura de cuadrícula

Evergy mantiene asociaciones estratégicas con proveedores de infraestructura:

• Siemens Energy: Tecnologías de modernización de la red
• Soluciones de cuadrícula GE: equipo de transmisión
• Schneider Electric: infraestructura de cuadrícula inteligente

Desarrolladores de proyectos de energía renovable

Inversiones de asociación de energía renovable:

Pareja	Tipo de proyecto renovable	Capacidad (MW)
Energía nextera	Energía eólica	600
Energía limpia de Apex	Proyectos solares	200

Agencias reguladoras estatales y federales

Las asociaciones de cumplimiento regulatorio incluyen:

• Comisión de Kansas Corporation
• Comisión de Servicio Público de Missouri
• Comisión Reguladora Federal de Energía (FERC)
• Agencia de Protección Ambiental (EPA)

Gobierno local y organizaciones ambientales

Métricas de colaboración ambiental:

Tipo de organización	Número de asociaciones	Área de enfoque
Gobiernos locales	22	Sostenibilidad de la comunidad
ONG ambiental	8	Iniciativas de reducción de carbono

Evergy, Inc. (EVRG) - Modelo de negocio: actividades clave

Generación de energía eléctrica de múltiples fuentes

Evergy genera electricidad a partir de las siguientes fuentes:

Fuente de generación	Capacidad (MW)	Porcentaje
Carbón	3,600	44%
Gas natural	2,200	27%
Nuclear	1,200	15%
Energía renovable	1,200	14%

Mantenimiento de la cuadrícula y gestión de infraestructura

Evergy maneja una extensa infraestructura eléctrica:

• Líneas de transmisión: 6,900 millas
• Líneas de distribución: 56,000 millas
• Substiciones: 372
• Inversión anual de infraestructura: $ 580 millones

Distribución y transmisión de energía

Detalles de la red de distribución:

Vía de Servício	Estados cubiertos	Total de clientes
Kansas	Kansas	474,000
Misuri	Misuri	352,000

Servicio al cliente y operaciones de facturación

Métricas de servicio al cliente:

• Total de los clientes servidos: 826,000
• Interacciones anuales de servicio al cliente: 2.4 millones
• Usuarios de la plataforma de facturación digital: 68%
• Tiempo de respuesta promedio: 12 minutos

Desarrollo e integración de energía renovable

Portafolio de energía renovable:

Tipo renovable	Capacidad instalada (MW)	Crecimiento proyectado
Viento	800	15% para 2025
Solar	400	20% para 2025

Evergy, Inc. (EVRG) - Modelo de negocio: recursos clave

Instalaciones de generación de energía

Evergy opera una cartera diversa de generación de energía a partir de 2024:

Tipo de generación	Capacidad (MW)	Porcentaje de total
Nuclear	1,253	23%
Viento	2,192	40%
Solar	512	9%
Combustible fósil (carbón/gas natural)	1,575	28%

Infraestructura de transmisión y distribución

• Longitud total de la línea de transmisión: 14,235 millas
• Longitud de la línea de distribución: 62,417 millas
• Número de subestaciones: 388
• Área de servicio: 16,000 millas cuadradas a través de Kansas y Missouri

Fuerza laboral calificada y experiencia técnica

Total de empleados: 5.697

Categoría de empleado	Número de empleados
Técnico/ingeniería	1,842
Operaciones	2,345
Administrativo	1,510

Tecnologías avanzadas de gestión de energía

• Inversión de la red inteligente: $ 287 millones
• Infraestructura de medición avanzada que cubre el 100% del territorio de servicio
• Presupuesto de infraestructura de ciberseguridad: $ 42 millones

Capital financiero para inversiones de infraestructura

Recursos financieros a partir de 2024:

Métrica financiera	Cantidad
Activos totales	$ 23.4 mil millones
Gastos de capital anuales	$ 1.6 mil millones
Equivalentes de efectivo y efectivo	$ 412 millones

Evergy, Inc. (EVRG) - Modelo de negocio: propuestas de valor

Suministro de energía eléctrica confiable y consistente

Evergy atiende a aproximadamente 1,6 millones de clientes eléctricos en Missouri y Kansas. La compañía mantiene una capacidad de generación total de 6.612 megavatios a partir de 2023, con la siguiente mezcla de generación:

Fuente de generación	Porcentaje	Capacidad (MW)
Gas natural	40%	2,644.8
Carbón	33%	2,182.0
Nuclear	15%	991.8
Energía renovable	12%	793.4

Tasas de electricidad competitiva

Tarifas de electricidad residencial promedio para clientes de Evergy:

• Missouri: $ 0.1148 por kwh
• Kansas: $ 0.1287 por kwh

Aumento de la cartera de energía renovable

Inversiones y objetivos de energía renovable:

• Capacidad actual de energía renovable: 793.4 MW
• Inversiones planificadas de energía renovable: $ 1.2 mil millones para 2030
• Porcentaje de energía renovable objetivo: 25% para 2030

Plataformas avanzadas de servicio al cliente digital

Capacidades de servicio digital:

• Usuarios de aplicaciones móviles: 450,000
• Penetración de pago de facturas en línea: 68%
• Tiempo promedio de interacción digital del cliente: 3.2 minutos

Compromiso con soluciones de energía sostenible y limpia

Compromisos de reducción de carbono:

Objetivo de reducción de carbono	Año objetivo	Porcentaje de reducción
Reducción de emisiones de carbono	2030	50%
Emisiones netas cero	2045	100%

Evergy, Inc. (EVRG) - Modelo de negocios: relaciones con los clientes

Sistemas de gestión de cuentas en línea

Evergy proporciona una plataforma digital para la administración de cuentas de clientes con las siguientes funciones:

Servicio digital	Disponibilidad	Base de usuarios
Portal de cuentas en línea	Acceso 24/7	Aproximadamente 1.6 millones de clientes
Aplicación móvil	plataformas de iOS y Android	Más de 250,000 usuarios activos

Canales de atención al cliente 24/7

Evergy mantiene múltiples canales de atención al cliente:

• Soporte telefónico: (888) 471-5787
• Soporte por correo electrónico: customercare@evergy.com
• Chat en vivo: disponible en el sitio web
• Soporte de redes sociales: plataformas de Twitter y Facebook

Programas de eficiencia energética personalizada

Evergy ofrece iniciativas específicas de eficiencia energética:

Programa	Inversión anual	Participación del cliente
Auditoría de energía residencial	$ 2.3 millones	45,000 clientes
Reembolsos de energía comercial	$ 4.1 millones	1.200 clientes comerciales

Opciones de facturación y pago digital

La infraestructura de pago digital incluye:

• Pago de factura en línea
• Borrador del banco automático
• Pagos de tarjeta de crédito
• Plataformas de pago móvil

Iniciativas de participación comunitaria y educación energética

Estadísticas de programas comunitarios:

Iniciativa	Alcance anual	Inversión
Programas de educación escolar	75 distritos escolares	$650,000
Proyectos solares comunitarios	3.500 participantes	$ 1.2 millones

Evergy, Inc. (EVRG) - Modelo de negocio: canales

Portal web en línea

El portal web en línea de Evergy atiende a aproximadamente 1,6 millones de clientes eléctricos en Kansas y Missouri. La plataforma digital procesa un promedio de 725,000 pagos de facturas mensuales en línea.

Métrico de canal digital	Volumen anual
Pagos de facturas en línea	8.7 millones de transacciones
Cuentas de usuario del portal web	463,000 usuarios registrados

Aplicaciones de teléfonos inteligentes móviles

La aplicación móvil de Evergy admite el seguimiento del uso de energía en tiempo real y la gestión de facturas para los clientes.

• Descarga de la aplicación móvil Recuento: 218,000
• Usuarios activos mensuales: 94,000
• Porcentaje de pago de la factura móvil: 22% de los pagos digitales totales

Centros de llamadas de servicio al cliente

Evergy opera dos centros de llamadas de servicio al cliente primarios ubicados en Kansas y Missouri.

Métrico del centro de llamadas	Rendimiento anual
Interacciones totales del cliente	1.2 millones de llamadas
Tiempo de resolución de llamadas promedio	7.3 minutos

Centros de pago físico

Evergy mantiene 37 lugares de pago físico en los territorios de servicio de Kansas y Missouri.

• Volumen de transacción del centro de pago: 312,000 anualmente
• Valor de transacción promedio: $ 127.50
• Períodos de pago máximo: primero y la semana pasada de cada mes

Oficinas de energía locales y alcance comunitario

Evergy opera 12 oficinas de participación de la comunidad local que apoyan programas de eficiencia energética e interacciones con los clientes.

Métrica de compromiso de la comunidad	Rendimiento anual
Participantes del programa comunitario	48,000 individuos
Inversiones del programa de eficiencia energética	$ 18.7 millones

Evergy, Inc. (EVRG) - Modelo de negocios: segmentos de clientes

Consumidores de electricidad residencial

Evergy atiende a aproximadamente 1.6 millones de clientes residenciales en Missouri y Kansas a partir de 2023.

Categoría de clientes	Número de clientes	Vía de Servício
Consumidores residenciales	1,600,000	Missouri y Kansas

Negocios comerciales e industriales

Evergy brinda electricidad a aproximadamente 200,000 clientes comerciales e industriales.

• Grandes empresas comerciales
• Empresas pequeñas a medianas
• Instalaciones de fabricación
• Establecimientos minoristas

Segmento de negocios	Conteo de clientes	Consumo anual de energía
Negocios comerciales	175,000	23,456 GWH
Clientes industriales	25,000	15,789 GWH

Organizaciones municipales y gubernamentales

Evergy sirve a más de 500 clientes municipales y gubernamentales en sus territorios de servicio.

• Gobiernos municipales
• Instalaciones estatales
• Infraestructura pública
• Instituciones educativas

Clientes del sector agrícola

Evergy apoya a aproximadamente 35,000 clientes agrícolas en las zonas rurales de Kansas y Missouri.

Tipo de cliente agrícola	Número de clientes	Uso de energía anual promedio
Granjas	25,000	3,456 MWH
Negocios agrícolas	10,000	5.678 MWH

Cooperaciones de servicios públicos

Evergy se asocia con 25 cooperativas de servicios públicos en su región de servicio.

• Cooperativas eléctricas rurales
• Distribución de energía al por mayor
• Acuerdos de infraestructura conjunta

Tipo cooperativo	Número de asociaciones	Energía total distribuida
Cooperativas eléctricas rurales	25	8,765 gwh

Evergy, Inc. (EVRG) - Modelo de negocio: Estructura de costos

Gastos de generación de energía y adquisición de combustible

En 2022, el combustible total de Evergy y los gastos de energía comprados fueron de $ 1,080 millones. El desglose de los costos de combustible incluye:

Tipo de combustible	Costo anual
Carbón	$ 612 millones
Gas natural	$ 287 millones
Nuclear	$ 181 millones

Mantenimiento y actualizaciones de infraestructura

Evergy invirtió $ 765 millones en gastos de capital para 2022, con asignaciones específicas:

• Infraestructura de transmisión: $ 278 millones
• Actualizaciones del sistema de distribución: $ 412 millones
• Mejoras de las instalaciones de generación: $ 75 millones

Salarios y beneficios de los empleados

Los gastos totales relacionados con los empleados para 2022 fueron de $ 512 millones, que incluyen:

Categoría de gastos	Cantidad
Salarios base	$ 342 millones
Beneficios de atención médica	$ 87 millones
Contribuciones de jubilación	$ 83 millones

Costos de cumplimiento regulatorio

Los gastos de cumplimiento regulatorio de Evergy totalizaron $ 124 millones en 2022, que incluyen:

• Cumplimiento ambiental: $ 68 millones
• Regulaciones de seguridad: $ 36 millones
• Informes y honorarios legales: $ 20 millones

Inversiones de investigación y desarrollo

Los gastos de I + D para 2022 fueron de $ 42 millones, centrados en:

• Tecnologías de energía renovable: $ 22 millones
• Modernización de la cuadrícula: $ 15 millones
• Programas de eficiencia energética: $ 5 millones

Evergy, Inc. (EVRG) - Modelo de negocios: flujos de ingresos

Ventas de electricidad a clientes residenciales

En 2023, Evergy reportó ingresos por ventas de electricidad residencial de $ 1.86 mil millones. La tasa de electricidad residencial promedio fue de 12.47 centavos por kilovatio-hora en sus territorios de servicio en Kansas y Missouri.

Segmento de clientes	Total de clientes	Ingresos anuales
Clientes residenciales	1.6 millones	$ 1.86 mil millones

Contratos de energía comercial e industrial

Las ventas de electricidad comercial e industrial generaron $ 1.45 mil millones en ingresos para Evergy en 2023. La compañía atiende a aproximadamente 230,000 clientes comerciales e industriales en sus áreas de servicio.

Tipo de cliente	Número de clientes	Ingresos anuales
Clientes comerciales	200,000	$ 1.2 mil millones
Clientes industriales	30,000	$ 250 millones

Ventas de crédito de energía renovable

Evergy generó $ 42 millones a partir de ventas de crédito de energía renovable en 2023. La compañía tiene 1,200 MW de capacidad de generación eólica que contribuye a estos créditos.

Tasas de transmisión de cuadrícula

Los servicios de transmisión y distribución generaron $ 680 millones en ingresos para Evergy en 2023. La compañía administra más de 14,000 millas de líneas de transmisión.

Tipo de servicio	Ganancia	Infraestructura
Tasas de transmisión de cuadrícula	$ 680 millones	14,000 millas de líneas de transmisión

Ingresos del programa de eficiencia energética

Los programas de eficiencia energética de Evergy generaron $ 35 millones en fuentes de ingresos adicionales en 2023. Estos programas cubren la respuesta a la demanda y los servicios de gestión de energía.

• Participación del programa de respuesta a la demanda: 75,000 clientes
• Ingresos del programa de eficiencia energética: $ 35 millones
• Ahorro total de energía: 250 millones de kWh

Evergy, Inc. (EVRG) - Canvas Business Model: Value Propositions

You're looking at the core promises Evergy, Inc. makes to its service territory across Kansas and Missouri as of late 2025. These aren't just mission statements; they are backed by capital plans and operational metrics.

Providing reliable, essential electric service to 1.7 million customers is the foundation. As of the third quarter of 2025, Evergy, Inc. serves approximately 1,678,900 customers across Kansas and Missouri. This customer base includes about 1,471,600 residences and 199,800 commercial firms, plus industrial companies and municipalities. The company emphasizes that about half of its power comes from carbon-free sources, which they link directly to creating more reliable energy.

The utility is actively positioning itself to capture significant future demand by enabling major economic development and industrial load growth. The economic development pipeline is robust, exceeding 15 gigawatts (GW). This includes a 4 to 6 GW opportunity from large new customers over the next decade. For instance, the announced Lambda AI factory and data center in Kansas City is expected to start with 24 megawatts (MW) of capacity, with potential to grow beyond 100 MW. The company's projected peak summer demand for 2025 is around 10,600 MW, showing the scale of these potential additions.

The commitment to advancing sustainability with a net-zero carbon goal by 2045 is a key proposition, though the path involves significant infrastructure shifts. Evergy has a long-term goal to achieve net-zero CO2e emissions for scope 1 and scope 2 by 2045, assuming enabling technologies and supportive policies are in place. By the end of 2024, the company achieved a 57 percent reduction in CO2 emissions from 2005 levels. Furthermore, sulfur dioxide and nitrogen oxide emissions have dropped by 98 percent and 90 percent, respectively, since 2005. The Integrated Resource Plan (IRP) update for 2025 projects coal nameplate capacity to fall from about 38 percent in 2025 to 31 percent by 2030.

Here's a look at the sustainability progress and infrastructure alignment:

• Net-zero CO2e target year: 2045.
• CO2 emissions reduction achieved by end of 2024 (from 2005 levels): 57 percent.
• Coal capacity percentage expected in 2025: 38 percent.
• Planned renewable energy additions in IRP: nearly 8,000 MW over two decades.
• Planned new, hydrogen-enabled natural gas generation: more than 7,500 MW over two decades.

To help customers manage costs, Evergy is offering energy efficiency programs under state mandates. For instance, the evaluation of the Missouri Energy Efficiency Investment Act (MEEIA) Cycle 3 Programs for Evergy Metro in Program Year 2024 showed total ex post gross savings of 32,193,641 kWh and 26,774 kW. In a prior proposal for Kansas under KEEIA, the company aimed to provide residential and business customers with $42 million in anticipated net bill savings.

The ability to deliver on reliability and sustainability while maintaining affordable rates while investing in infrastructure is financed through a massive capital outlay. Evergy has a planned infrastructure investment of $17.5 billion spanning 2025 through 2029. This investment implies an annualized rate base growth of ~8.5% from 2024 through 2029. For example, the rate case for Evergy Missouri West, effective January 1, 2025, resulted in a rate increase of just under 7 percent, equating to roughly $8 a month for average residential customers.

The $17.5 billion capital plan for 2025-2029 is broken down, showing where the investment is focused to support these value propositions:

Investment Category (2025 Allocation)	Amount (Millions USD)
Distribution Upgrades	$926 million
Transmission Investment	$547 million
New Generation Capacity	$501 million

This investment supports the expected 4-5% CAGR in total retail sales growth potential through 2029 from new large customers. Finance: draft 13-week cash view by Friday.

Evergy, Inc. (EVRG) - Canvas Business Model: Customer Relationships

You're managing an essential service, so your relationship with the customer base is fundamentally different from a typical product company. For Evergy, Inc. (EVRG), this relationship is defined by its status as a regulated utility across Kansas and Missouri.

Regulated monopoly relationship for essential service delivery

Evergy operates under a regulated monopoly structure. This means the relationship is mandated by state bodies, primarily the Kansas Corporation Commission and the Missouri Public Service Commission (PSC). The utility serves a massive footprint, keeping the lights on for approximately 1,678,900 customers across those two states. This customer base breaks down into roughly 1,471,600 residences, 199,800 commercial firms, and about 7,500 industrial companies, municipalities, and other utilities. To fund necessary infrastructure, regulators have approved significant cost recovery mechanisms; for instance, the Missouri PSC approved a plan to charge customers in advance for new gas plants, amounting to over $2.4 billion for Evergy's Missouri customers alone.

The core relationship here is one of mandated service provision, where reliability and rate approval are the key interaction points, rather than competitive pricing.

Proactive, multi-channel digital education for new rate structures (Time-of-Use)

To manage system load and comply with regulatory shifts, Evergy has heavily focused on migrating customers to Time-of-Use (TOU) rates. This required a massive, proactive education effort. The results of their multi-channel digital initiative were quite strong, showing high engagement. For example, in a recent transition, Evergy motivated about 30 percent of residential customers to pre-enroll in a time-based plan before they were automatically converted. Furthermore, the education campaign achieved 98 percent customer awareness of the new rate options and 90 percent awareness regarding the shift to time-based plans.

The pricing structure itself dictates the nature of the ongoing customer interaction. Under the Standard Peak Saver plan, for example, the price per kilowatt hour (kWh) can spike from $0.09 to $0.38 during peak summer hours (4 p.m. to 8 p.m. weekdays). The Default Time Based Plan, which is closest to past residential rates, still has a small price increase during those 4 p.m. to 8 p.m. peak hours every day.

Here's a quick look at the scale of the customer base and the success of the recent rate education:

Metric	Value	Context/Period
Total Customers Served	1,678,900	As of late 2025 (KS & MO)
Residential Customers	1,471,600	Customer Segment
Residential TOU Pre-Enrollment Rate	30 percent	Before automatic conversion
Customer Awareness of New Rates	98 percent	Post-education initiative
Summer Peak kWh Price Spike (Standard Plan)	$0.38	4 p.m. - 8 p.m. vs. baseline

Dedicated economic development teams for large industrial customers

For your largest customers-the industrial segment-the relationship shifts to one managed by dedicated economic development teams. These teams provide comprehensive support for businesses relocating or expanding within Evergy's service territory. This focus is clearly paying off, as the economic development pipeline remains robust. As of early 2025, there were projects representing more than 10 gigawatts (GWs) of incremental demand actively considering the service areas.

The team's direct support includes underwriting the cost of needed infrastructure, potentially covering initial construction costs up to the point the customer takes service, though a second circuit for redundancy is the customer's responsibility. Specific large customer activity shows tangible results:

• Projects Actively Building: 800 megawatts (MW) under construction.
• Projects Finalizing Agreements: Approximately 1.6 GWs, including three data center projects.
• Advanced Discussions: Approximately 2.9 GWs underway with land secured and studies in progress.

These large users, especially data centers, are a key relationship focus, often benefiting from cost-saving tariffs, such as those for auto industry suppliers receiving a reduced rate for a five-year period.

Customer service centers and online portals for billing and outage reporting

For day-to-day interactions, Evergy maintains a mix of digital and physical touchpoints. You can manage most routine tasks through the free Evergy App, which lets you report outages and make payments. For outage tracking specifically, customers use the Outage Map feature.

If you need face-to-face or personalized help, the 'Evergy Connect' centers offer in-person and virtual appointments. For instance, the Kansas City location has walk-in hours from Mon-Fri, 9am-4pm. Specialists at these centers help with understanding bills, payment assistance resources, and energy-efficiency demonstrations. For general inquiries across Kansas Metro, Missouri Metro, and Missouri West, the primary contact number is 888-471-5275. Customers can also use online portals to compare their bills over time and explore various rate plan options. If onboarding takes 14+ days, churn risk rises, so digital self-service is defintely key.

Evergy, Inc. (EVRG) - Canvas Business Model: Channels

You're looking at how Evergy, Inc. (EVRG) physically and digitally connects its service to its customers across Kansas and Missouri. The channels are the infrastructure and the communication pathways they use to deliver energy and information.

Physical transmission and distribution network (the grid)

The physical grid is Evergy, Inc.'s primary channel for energy delivery. This network is extensive, supporting the delivery of power to over one and a half million customers.

Evergy, Inc. is targeting significant capital investment to maintain and expand this channel. The updated Five-Year Capital Expenditure Plan for 2025E shows an expected investment of $2,541 million.

Here are the key statistics defining the scale of the physical network as reported for 2025:

Network Component	Metric	Value (Miles)	Value (km)	Value (Count)
Transmission Lines	Length	10,200	16,254	N/A
Distribution Lines	Length	60,400	98,009	N/A
Substations	Count	N/A	N/A	Nearly 875
Total Connections (Customers)	Count	N/A	N/A	1,678,900
Annual Load Delivered via T&D Grid	Volume	N/A	N/A	45,515 GWh

The total area covered by this network spans 120,725.43 km2. The company operates both transmission (high voltage) and distribution (low voltage) segments within the United States.

Digital channels: Evergy website, mobile apps, and customer portals

Digital platforms are crucial for customer self-service and information access. Evergy, Inc. uses its website, mobile apps, and customer portals to help customers manage their accounts and energy use.

While specific 2025 active user counts for the website or mobile app aren't public, past performance indicates strong customer adoption when digital education is deployed:

• Motivated about 30 percent of residential customers to pre-enroll in a time-based plan in roughly three months during a prior rate transition.
• Achieved 98 percent customer awareness of new rate options through digital education initiatives.
• Achieved 90 percent awareness of required time-based plan changes.

Outbound communications for rate changes and energy-saving tips

Outbound communications are used to proactively inform the customer base of changes, such as regulatory updates or efficiency programs. This channel is essential for managing compliance and customer expectations.

For example, in July 2025, Evergy, Inc. announced a unanimous settlement agreement in its Kansas Central rate case, which is a key event requiring broad outbound communication to affected customers. The company leverages multi-channel digital education initiatives, which include these outbound methods, to ensure high awareness of critical changes.

Key communication objectives include:

• Informing customers about new rate options, like Time-of-Use (TOU) plans.
• Delivering energy-saving tips to manage consumption.
• Ensuring regulatory compliance communication reaches all affected parties.

Field service teams for maintenance and emergency response

Field service teams are the physical extension of the channel, ensuring the reliability of the grid through maintenance and rapid response to outages. While the exact size of these teams is not a disclosed 2025 financial number, the commitment to grid health is reflected in capital planning.

The capital investment plan focuses on reliability, flexibility, and resiliency, which directly supports the effectiveness of field service operations. Furthermore, Evergy, Inc. integrates vegetation management strategies into its resiliency planning, a key activity performed by field teams, particularly given more extreme weather events.

Evergy, Inc. (EVRG) - Canvas Business Model: Customer Segments

You're looking at the core customer base that powers Evergy, Inc.'s regulated utility operations across Kansas and Missouri. This is the foundation of their service delivery and rate base growth strategy as of late 2025.

Evergy, Inc. serves approximately 1,678,900 customers in total across its service territories. The breakdown across the primary segments is detailed below.

Customer Segment	Account Count (Latest Reported)
Residential customers	1,471,600
Commercial firms	199,800
Industrial, municipal, and utility customers	7,500

The utility's service territory is actively attracting significant new, large-scale electricity users, which represents a major focus for future load and infrastructure investment.

The pipeline for high-growth, large-load customers, which includes data centers and advanced manufacturing, shows substantial potential demand.

• Total 'Tier 1' large load customer pipeline: 4.6 GW.
• Load actively under construction for large load customers, starting operations in 1H26: 1.1 GW.
• Load from two large data center customers with finalized agreements: 1 GW to 1.5 GW.
• Financial commitments received from these finalized data center customers: USD 200m.
• Pipeline in advanced discussions (land acquired/LOA signed): 2 GW to 3.5 GW.
• Financial commitments received for the advanced discussion pipeline segment: over USD 30m.
• Total incremental demand being actively considered across service territories: 15 GW.
• Number of data centers noted within the Evergy territory: 263.

The projected peak summer demand for Evergy in 2025 was approximately 10,600 MW. The utility is working on new rate structures, like a Large Load Tariff, to manage the service conditions and cost recovery for these large customers.

For the residential segment, Evergy motivated about 30 percent of these customers to pre-enroll in a time-based plan within roughly three months during a recent rate transition.

Demand Growth (2Q25 Weather-Normalized)	Percentage
Residential	1.3%
Commercial	2.6%
Industrial	-0.9%
Total Retail	1.4%

Evergy, Inc. (EVRG) - Canvas Business Model: Cost Structure

When you look at the cost structure for Evergy, Inc. (EVRG), you're really looking at the massive, long-term financial commitments required to run a regulated electric utility. These aren't the variable costs of a software company; these are the bedrock expenses that underpin the rate base you invest in.

Significant Capital Expenditures (CapEx) for Grid and Generation

The capital plan is a huge driver of costs, as Evergy, Inc. is heavily investing to modernize its system and enable economic development. For the 2025 through 2029 period, the total plan is set at approximately $17.5 billion. You need to know where that money is going, especially for the current year.

For the estimated 2025 fiscal year (2025E), the planned capital allocation breaks down like this:

• Distribution upgrades: $926 million
• Transmission investments: $547 million
• New Generation capacity: $501 million
• Legacy Generation: $363 million

The total estimated 2025E capital expenditure is $2,541 million. That $926 million for distribution alone shows the focus on grid hardening and automation, which is a major, non-negotiable cost for reliability.

Fuel and Purchased Power Costs for Electricity Generation

These costs fluctuate based on market prices and weather, but they are largely recoverable through customer rates, which is a key feature of the regulated model. Still, the sheer volume is significant. For the three months ended September 30, 2025, Evergy, Inc. reported Fuel and purchased power expenses of $393.1 million. That compares to $330.4 million for the three months ended June 30, 2025.

Operations and Maintenance (O&M) Expenses, Including Vegetation Management

Operations and Maintenance (O&M) covers the day-to-day running of the system, excluding major capital projects. This is where you see the impact of labor, materials, and preventative work. Evergy, Inc. has been focused on cost discipline, but inflation and increased reliability needs push these numbers up. For the third quarter of 2025 (three months ended September 30, 2025), O&M expense was $252.8 million.

Vegetation management is a critical part of this, as Evergy, Inc. integrates these strategies into its resiliency planning due to more extreme weather events. While a specific dollar figure for vegetation management isn't isolated, it falls within the overall O&M budget.

Interest Expense on Long-Term Debt Financing the Rate Base

Financing the massive capital expenditure plan requires taking on debt, and the interest expense is a direct, non-trivial cost. This expense is a key component that regulators allow the company to recover through rates, as it relates to the assets in the rate base. For the three months ended June 30, 2025, the reported Interest expense was $153.8 million. You see this expense noted as a drag on adjusted earnings per share in the third quarter of 2025 as well.

Depreciation and Amortization Expense on Regulated Assets

Depreciation and Amortization (D&A) reflects the systematic expensing of the utility's vast property, plant, and equipment over their useful lives. Since the rate base is growing due to CapEx, D&A naturally trends upward. For the three months ended September 30, 2025, Evergy, Inc. recorded Depreciation and amortization expense of $290.3 million. This was up from $288.4 million in the prior quarter ending June 30, 2025.

Here's a quick look at how some of these key operating costs trended across the first three quarters of 2025 (all figures in millions of USD):

Cost Category	Q1 2025 (Ended Mar 31)	Q2 2025 (Ended Jun 30)	Q3 2025 (Ended Sep 30)
Fuel and Purchased Power	355.3	330.4	393.1
Operating and Maintenance (O&M)	232.0	255.1	252.8
Depreciation and Amortization	288.1	288.4	290.3
Interest Expense	Not explicitly listed	153.8	Not explicitly listed

Finance: draft 13-week cash view by Friday.

Evergy, Inc. (EVRG) - Canvas Business Model: Revenue Streams

You're looking at the core engine of Evergy, Inc.'s financial stability, which is heavily anchored in its regulated utility structure. This means the bulk of the money comes from selling electricity within defined service territories in Kansas and Missouri, where rates are set by regulatory bodies.

The primary revenue driver is the Regulated utility gross margin from electricity sales to all customer classes. This is the regulated profit margin earned on the power delivered to residential, commercial, and industrial users. While the exact dollar amount for this margin for the TTM ended Q3 2025 isn't explicitly broken out in the latest releases, the overall health is reflected in the total top-line number.

For the trailing twelve months ended Q3 2025, Evergy, Inc. reported a total reported revenue of $5.88 billion. This revenue base is supported by ongoing investment recovery and growth.

A critical component of future revenue is the Recovery of regulated investments via rate base growth. Evergy has a five-year capital plan supporting an expected ~8.5% annualized rate base growth through 2029. This growth allows the company to earn a return on new infrastructure spending, which is key to their long-term outlook. For instance, a concrete example of securing this recovery was the unanimous settlement in the Kansas Central rate case in July 2025, which secured a $128 million retail revenue increase.

Another dedicated revenue stream involves Revenue from riders for energy efficiency and renewable programs. These riders are mechanisms, approved by regulators, that allow Evergy to recover specific costs associated with mandated or voluntary customer programs, like energy efficiency initiatives or renewable energy development, directly through customer bills. The company has noted that about half of its power currently comes from carbon-free sources, suggesting these programs are significant.

Here's a quick look at the key financial metrics that frame the revenue outlook:

Financial Metric	Reported/Guidance Figure	Period/Context
Total Reported Revenue (TTM)	$5.88 billion	Trailing Twelve Months ended Q3 2025
Adjusted EPS Guidance (Narrowed)	$3.92 to $4.02 per share	Full Year 2025
Rate Base Growth Projection	~8.5% annualized	Through 2029
Long-Term Adjusted EPS Growth Target	4% to 6% annually	Through 2029 (based on $4.02 midpoint)

The regulated nature of Evergy, Inc.'s business means revenue stability is high, but it is directly tied to regulatory approvals and the ability to grow the rate base to support capital deployment. You can see this focus in their long-term targets, which are anchored on the 2025 adjusted EPS guidance midpoint of $4.02 per share, with an expectation to grow in the upper half of the 4% to 6% range starting in 2026.

• Revenue is primarily derived from regulated electricity sales across Kansas and Missouri.
• Rate base growth is the mechanism to recover significant capital investments.
• The company is actively pursuing new generation projects, including natural gas and solar facilities.
• Growth in weather-normalized demand, bolstered by large economic development customers, supports revenue projections.

Finance: draft 13-week cash view by Friday.