Evergy, Inc. (EVRG): Modelo de negócios Canvas [Jan-2025 Atualizado]

No cenário dinâmico da provisão de energia, a Evergy, Inc. (EVRG) surge como um jogador fundamental, transformando como a eletricidade chega a casas e empresas em seus territórios de serviço. Com um modelo de negócios sofisticado que equilibra a geração tradicional de energia e as estratégias de energia renovável de ponta, a Evergy navega no complexo ecossistema de energia, alavancando tecnologias inovadoras, parcerias estratégicas e um compromisso com soluções sustentáveis. Essa tela abrangente do modelo de negócios revela os intrincados mecanismos que impulsionam as operações da Evergy, mostrando como a empresa gera valor, gerencia recursos e fornece eletricidade confiável a diversos segmentos de clientes enquanto se adapta à evolução das demandas do mercado.

Evergy, Inc. (EVRG) - Modelo de negócios: parcerias -chave

Cooperativas de serviços públicos e fornecedores de energia municipal

Evergy colabora com várias cooperativas de serviços públicos no Kansas e no Missouri, atendendo a aproximadamente 1,6 milhão de clientes. Os principais detalhes da parceria incluem:

Tipo de parceiro	Número de parcerias	Cobertura da área de serviço
Cooperativas elétricas rurais	17	Regiões Kansas e Missouri
Provedores de energia municipal	12	Áreas urbanas e suburbanas

Fabricantes de equipamentos e fornecedores de infraestrutura de grade

A Evergy mantém parcerias estratégicas com fornecedores de infraestrutura:

• Siemens Energy: Grid Modernization Technologies
• Soluções GE Grid: Equipamento de transmissão
• Schneider Electric: Infraestrutura de grade inteligente

Desenvolvedores de projetos de energia renovável

Investimentos de parceria de energia renovável:

Parceiro	Tipo de projeto renovável	Capacidade (MW)
Energia Nextera	Energia eólica	600
APEX Energia limpa	Projetos solares	200

Agências regulatórias estaduais e federais

As parcerias de conformidade regulatória incluem:

• Comissão da Corporação de Kansas
• Comissão de Serviço Público do Missouri
• Comissão Federal de Regulamentação de Energia (FERC)
• Agência de Proteção Ambiental (EPA)

Governo local e organizações ambientais

Métricas de colaboração ambiental:

Tipo de organização	Número de parcerias	Área de foco
Governos locais	22	Sustentabilidade da comunidade
ONGs ambientais	8	Iniciativas de redução de carbono

Evergy, Inc. (EVRG) - Modelo de negócios: atividades -chave

Geração de energia elétrica de várias fontes

Evergy gera eletricidade a partir das seguintes fontes:

Fonte de geração	Capacidade (MW)	Percentagem
Carvão	3,600	44%
Gás natural	2,200	27%
Nuclear	1,200	15%
Energia renovável	1,200	14%

Manutenção de grade e gerenciamento de infraestrutura

Evergy gerencia uma extensa infraestrutura elétrica:

• Linhas de transmissão: 6.900 milhas
• Linhas de distribuição: 56.000 milhas
• Subestações: 372
• Investimento anual de infraestrutura: US $ 580 milhões

Distribuição e transmissão de energia

Detalhes da rede de distribuição:

Área de serviço	Estados cobertos	Total de clientes
Kansas	Kansas	474,000
Missouri	Missouri	352,000

Operações de atendimento ao cliente e cobrança

Métricas de atendimento ao cliente:

• Total de clientes atendidos: 826.000
• Interações anuais de atendimento ao cliente: 2,4 milhões
• Usuários da plataforma de cobrança digital: 68%
• Tempo médio de resposta: 12 minutos

Desenvolvimento e integração de energia renovável

Portfólio de energia renovável:

Tipo renovável	Capacidade instalada (MW)	Crescimento projetado
Vento	800	15% até 2025
Solar	400	20% até 2025

Evergy, Inc. (EVRG) - Modelo de negócios: Recursos -chave

Instalações de geração de energia

A Evergy opera um portfólio diversificado de geração de energia a partir de 2024:

Tipo de geração	Capacidade (MW)	Porcentagem de total
Nuclear	1,253	23%
Vento	2,192	40%
Solar	512	9%
Combustível fóssil (carvão/gás natural)	1,575	28%

Infraestrutura de transmissão e distribuição

• Comprimento total da linha de transmissão: 14.235 milhas
• Linha de distribuição Comprimento: 62.417 milhas
• Número de subestações: 388
• Área de serviço: 16.000 milhas quadradas através do Kansas e Missouri

Força de trabalho qualificada e experiência técnica

Total de funcionários: 5.697

Categoria de funcionários	Número de funcionários
Técnico/Engenharia	1,842
Operações	2,345
Administrativo	1,510

Tecnologias avançadas de gerenciamento de energia

• Investimento de grade inteligente: US $ 287 milhões
• Infraestrutura avançada de medição, cobrindo 100% do território de serviço
• Orçamento de infraestrutura de segurança cibernética: US $ 42 milhões

Capital financeiro para investimentos em infraestrutura

Recursos Financeiros a partir de 2024:

Métrica financeira	Quantia
Total de ativos	US $ 23,4 bilhões
Gastos anuais de capital	US $ 1,6 bilhão
Caixa e equivalentes de dinheiro	US $ 412 milhões

Evergy, Inc. (EVRG) - Modelo de Negócios: Proposições de Valor

Fonte de alimentação elétrica confiável e consistente

A Evergy atende a aproximadamente 1,6 milhão de clientes elétricos em todo o Missouri e Kansas. A empresa mantém uma capacidade total de geração de 6.612 megawatts a partir de 2023, com o seguinte mistura de geração:

Fonte de geração	Percentagem	Capacidade (MW)
Gás natural	40%	2,644.8
Carvão	33%	2,182.0
Nuclear	15%	991.8
Energia renovável	12%	793.4

Taxas de eletricidade competitivas

Taxas médias de eletricidade residencial para clientes evergy:

• Missouri: $ 0,1148 por kWh
• Kansas: US $ 0,1287 por kWh

Aumento do portfólio de energia renovável

Investimentos e metas de energia renovável:

• Capacidade atual de energia renovável: 793.4 MW
• Investimentos de energia renovável planejados: US $ 1,2 bilhão até 2030
• Porcentagem de energia renovável -alvo: 25% até 2030

Plataformas avançadas de atendimento ao cliente digital

Recursos de serviço digital:

• Usuários de aplicativos móveis: 450.000
• Penetração de pagamento de conta on -line: 68%
• Tempo médio de interação digital do cliente: 3,2 minutos

Compromisso com soluções de energia sustentável e limpa

Compromissos de redução de carbono:

Objetivo de redução de carbono	Ano -alvo	Porcentagem de redução
Redução de emissões de carbono	2030	50%
Emissões líquidas zero	2045	100%

Evergy, Inc. (EVRG) - Modelo de Negócios: Relacionamentos do Cliente

Sistemas de gerenciamento de contas online

Evergy fornece plataforma digital para gerenciamento de contas de clientes com os seguintes recursos:

Serviço digital	Disponibilidade	Base de usuários
Portal de conta on -line	Acesso 24/7	Aproximadamente 1,6 milhão de clientes
Aplicativo móvel	plataformas iOS e Android	Mais de 250.000 usuários ativos

Canais de suporte ao cliente 24/7

Evergy mantém vários canais de suporte ao cliente:

• Suporte telefônico: (888) 471-5787
• Suporte por e -mail: customercare@evergy.com
• Chat ao vivo: disponível no site
• Suporte de mídia social: plataformas do Twitter e Facebook

Programas personalizados de eficiência energética

A Evergy oferece iniciativas direcionadas de eficiência energética:

Programa	Investimento anual	Participação do cliente
Auditoria de energia residencial	US $ 2,3 milhões	45.000 clientes
Descontos de energia comercial	US $ 4,1 milhões	1.200 clientes comerciais

Opções de cobrança e pagamento digital

A infraestrutura de pagamento digital inclui:

• Pagamento on -line
• Rascunho do banco automático
• Pagamentos com cartão de crédito
• Plataformas de pagamento móvel

Iniciativas de engajamento e educação energética da comunidade

Estatísticas de programas comunitários:

Iniciativa	Alcance anual	Investimento
Programas de educação escolar	75 distritos escolares	$650,000
Projetos solares comunitários	3.500 participantes	US $ 1,2 milhão

Evergy, Inc. (EVRG) - Modelo de Negócios: Canais

Portal da Web online

O Portal da Web on -line da Evergy atende aproximadamente 1,6 milhão de clientes elétricos em Kansas e Missouri. A plataforma digital processa uma média de 725.000 pagamentos mensais de conta on -line.

Métrica de canal digital	Volume anual
Pagamentos on -line de contas	8,7 milhões de transações
Contas de usuário do portal da web	463.000 usuários registrados

Aplicativos para smartphones móveis

O aplicativo móvel da Evergy suporta rastreamento de uso de energia em tempo real e gerenciamento de contas para clientes.

• Mobile App Download Count: 218.000
• Usuários ativos mensais: 94.000
• Porcentagem de pagamento da conta móvel: 22% do total de pagamentos digitais

Centros de atendimento ao cliente

A Evergy opera dois centros de atendimento ao cliente, localizados no Kansas e no Missouri.

Métrica de call center	Desempenho anual
Interações totais do cliente	1,2 milhão de chamadas
Tempo médio de resolução de chamadas	7,3 minutos

Centros de pagamento físico

A Evergy mantém 37 locais de pagamento físico nos territórios de serviços do Kansas e do Missouri.

• Volume do Centro de Pagamento: 312.000 anualmente
• Valor médio da transação: US $ 127,50
• Períodos de pagamento de pico: Primeira e última semana de cada mês

Escritórios de energia local e divulgação comunitária

A Evergy opera 12 escritórios de envolvimento da comunidade local que suportam programas de eficiência energética e interações com os clientes.

Métrica de engajamento da comunidade	Desempenho anual
Participantes do programa comunitário	48.000 indivíduos
Investimentos do Programa de Eficiência Energética	US $ 18,7 milhões

Evergy, Inc. (EVRG) - Modelo de negócios: segmentos de clientes

Consumidores de eletricidade residencial

A Evergy atende a aproximadamente 1,6 milhão de clientes residenciais no Missouri e no Kansas a partir de 2023.

Categoria de cliente	Número de clientes	Área de serviço
Consumidores residenciais	1,600,000	Missouri e Kansas

Empresas comerciais e industriais

A Evergy fornece eletricidade a aproximadamente 200.000 clientes comerciais e industriais.

• Grandes empresas comerciais
• Pequenas a médias empresas
• Instalações de fabricação
• Estabelecimentos de varejo

Segmento de negócios	Contagem de clientes	Consumo anual de energia
Negócios comerciais	175,000	23.456 GWh
Clientes industriais	25,000	15.789 GWh

Organizações municipais e governamentais

A Evergy atende a mais de 500 clientes municipais e governamentais em seus territórios de serviço.

• Governos da cidade
• Instalações estaduais
• Infraestrutura pública
• Instituições educacionais

Clientes do setor agrícola

A Evergy suporta aproximadamente 35.000 clientes agrícolas na zona rural de Kansas e Missouri.

Tipo de cliente agrícola	Número de clientes	Uso médio anual de energia
Fazendas	25,000	3.456 mwh
Negócios agrícolas	10,000	5.678 mwh

Cooperativas de utilidade

A Evergy faz parceria com 25 cooperativas de serviços públicos em sua região de serviço.

• Cooperativas elétricas rurais
• Distribuição de energia por atacado
• Acordos de infraestrutura conjunta

Tipo cooperativo	Número de parcerias	Energia total distribuída
Cooperativas elétricas rurais	25	8.765 GWh

Evergy, Inc. (EVRG) - Modelo de negócios: estrutura de custos

Geração de energia e despesas de aquisição de combustível

Em 2022, o combustível total da Evergy e as despesas de energia adquiridas foram de US $ 1.080 milhões. A quebra dos custos de combustível inclui:

Tipo de combustível	Custo anual
Carvão	US $ 612 milhões
Gás natural	US $ 287 milhões
Nuclear	US $ 181 milhões

Manutenção e atualizações de infraestrutura

A Evergy investiu US $ 765 milhões em despesas de capital em 2022, com alocações específicas:

• Infraestrutura de transmissão: US $ 278 milhões
• Atualizações do sistema de distribuição: US $ 412 milhões
• Melhorias na instalação de geração: US $ 75 milhões

Salários e benefícios dos funcionários

As despesas totais relacionadas aos funcionários em 2022 foram de US $ 512 milhões, incluindo:

Categoria de despesa	Quantia
Salários da base	US $ 342 milhões
Benefícios de saúde	US $ 87 milhões
Contribuições de aposentadoria	US $ 83 milhões

Custos de conformidade regulatória

As despesas de conformidade regulatória da Evergy totalizaram US $ 124 milhões em 2022, incluindo:

• Conformidade ambiental: US $ 68 milhões
• Regulamentos de segurança: US $ 36 milhões
• Relatórios e honorários legais: US $ 20 milhões

Investimentos de pesquisa e desenvolvimento

As despesas de P&D para 2022 foram de US $ 42 milhões, focadas em:

• Tecnologias de energia renovável: US $ 22 milhões
• Modernização da grade: US $ 15 milhões
• Programas de eficiência energética: US $ 5 milhões

Evergy, Inc. (EVRG) - Modelo de negócios: fluxos de receita

Vendas de eletricidade para clientes residenciais

Em 2023, a Evergy registrou receita de vendas de eletricidade residencial de US $ 1,86 bilhão. A taxa média de eletricidade residencial foi de 12,47 centavos de dólar por quilowatt-hora em seus territórios de serviço no Kansas e no Missouri.

Segmento de clientes	Total de clientes	Receita anual
Clientes residenciais	1,6 milhão	US $ 1,86 bilhão

Contratos de energia comercial e industrial

As vendas comerciais e industriais de eletricidade geraram US $ 1,45 bilhão em receita para a Evergy em 2023. A empresa atende aproximadamente 230.000 clientes comerciais e industriais em suas áreas de serviço.

Tipo de cliente	Número de clientes	Receita anual
Clientes comerciais	200,000	US $ 1,2 bilhão
Clientes industriais	30,000	US $ 250 milhões

Vendas de crédito energético renováveis

A Evergy gerou US $ 42 milhões em vendas de crédito de energia renovável em 2023. A empresa possui 1.200 MW de capacidade de geração eólica que contribui para esses créditos.

Taxas de transmissão da grade

Os serviços de transmissão e distribuição geraram US $ 680 milhões em receita para a Evergy em 2023. A empresa gerencia mais de 14.000 milhas de linhas de transmissão.

Tipo de serviço	Receita	Infraestrutura
Taxas de transmissão da grade	US $ 680 milhões	14.000 milhas de linhas de transmissão

Receitas do Programa de Eficiência Energética

Os programas de eficiência energética da Evergy geraram US $ 35 milhões em fluxos de receita adicionais em 2023. Esses programas cobrem os serviços de resposta à demanda e gerenciamento de energia.

• Demand Response Participation: 75.000 clientes
• Receita do Programa de Eficiência Energética: US $ 35 milhões
• Economia total de energia: 250 milhões de kWh

Evergy, Inc. (EVRG) - Canvas Business Model: Value Propositions

You're looking at the core promises Evergy, Inc. makes to its service territory across Kansas and Missouri as of late 2025. These aren't just mission statements; they are backed by capital plans and operational metrics.

Providing reliable, essential electric service to 1.7 million customers is the foundation. As of the third quarter of 2025, Evergy, Inc. serves approximately 1,678,900 customers across Kansas and Missouri. This customer base includes about 1,471,600 residences and 199,800 commercial firms, plus industrial companies and municipalities. The company emphasizes that about half of its power comes from carbon-free sources, which they link directly to creating more reliable energy.

The utility is actively positioning itself to capture significant future demand by enabling major economic development and industrial load growth. The economic development pipeline is robust, exceeding 15 gigawatts (GW). This includes a 4 to 6 GW opportunity from large new customers over the next decade. For instance, the announced Lambda AI factory and data center in Kansas City is expected to start with 24 megawatts (MW) of capacity, with potential to grow beyond 100 MW. The company's projected peak summer demand for 2025 is around 10,600 MW, showing the scale of these potential additions.

The commitment to advancing sustainability with a net-zero carbon goal by 2045 is a key proposition, though the path involves significant infrastructure shifts. Evergy has a long-term goal to achieve net-zero CO2e emissions for scope 1 and scope 2 by 2045, assuming enabling technologies and supportive policies are in place. By the end of 2024, the company achieved a 57 percent reduction in CO2 emissions from 2005 levels. Furthermore, sulfur dioxide and nitrogen oxide emissions have dropped by 98 percent and 90 percent, respectively, since 2005. The Integrated Resource Plan (IRP) update for 2025 projects coal nameplate capacity to fall from about 38 percent in 2025 to 31 percent by 2030.

Here's a look at the sustainability progress and infrastructure alignment:

• Net-zero CO2e target year: 2045.
• CO2 emissions reduction achieved by end of 2024 (from 2005 levels): 57 percent.
• Coal capacity percentage expected in 2025: 38 percent.
• Planned renewable energy additions in IRP: nearly 8,000 MW over two decades.
• Planned new, hydrogen-enabled natural gas generation: more than 7,500 MW over two decades.

To help customers manage costs, Evergy is offering energy efficiency programs under state mandates. For instance, the evaluation of the Missouri Energy Efficiency Investment Act (MEEIA) Cycle 3 Programs for Evergy Metro in Program Year 2024 showed total ex post gross savings of 32,193,641 kWh and 26,774 kW. In a prior proposal for Kansas under KEEIA, the company aimed to provide residential and business customers with $42 million in anticipated net bill savings.

The ability to deliver on reliability and sustainability while maintaining affordable rates while investing in infrastructure is financed through a massive capital outlay. Evergy has a planned infrastructure investment of $17.5 billion spanning 2025 through 2029. This investment implies an annualized rate base growth of ~8.5% from 2024 through 2029. For example, the rate case for Evergy Missouri West, effective January 1, 2025, resulted in a rate increase of just under 7 percent, equating to roughly $8 a month for average residential customers.

The $17.5 billion capital plan for 2025-2029 is broken down, showing where the investment is focused to support these value propositions:

Investment Category (2025 Allocation)	Amount (Millions USD)
Distribution Upgrades	$926 million
Transmission Investment	$547 million
New Generation Capacity	$501 million

This investment supports the expected 4-5% CAGR in total retail sales growth potential through 2029 from new large customers. Finance: draft 13-week cash view by Friday.

Evergy, Inc. (EVRG) - Canvas Business Model: Customer Relationships

You're managing an essential service, so your relationship with the customer base is fundamentally different from a typical product company. For Evergy, Inc. (EVRG), this relationship is defined by its status as a regulated utility across Kansas and Missouri.

Regulated monopoly relationship for essential service delivery

Evergy operates under a regulated monopoly structure. This means the relationship is mandated by state bodies, primarily the Kansas Corporation Commission and the Missouri Public Service Commission (PSC). The utility serves a massive footprint, keeping the lights on for approximately 1,678,900 customers across those two states. This customer base breaks down into roughly 1,471,600 residences, 199,800 commercial firms, and about 7,500 industrial companies, municipalities, and other utilities. To fund necessary infrastructure, regulators have approved significant cost recovery mechanisms; for instance, the Missouri PSC approved a plan to charge customers in advance for new gas plants, amounting to over $2.4 billion for Evergy's Missouri customers alone.

The core relationship here is one of mandated service provision, where reliability and rate approval are the key interaction points, rather than competitive pricing.

Proactive, multi-channel digital education for new rate structures (Time-of-Use)

To manage system load and comply with regulatory shifts, Evergy has heavily focused on migrating customers to Time-of-Use (TOU) rates. This required a massive, proactive education effort. The results of their multi-channel digital initiative were quite strong, showing high engagement. For example, in a recent transition, Evergy motivated about 30 percent of residential customers to pre-enroll in a time-based plan before they were automatically converted. Furthermore, the education campaign achieved 98 percent customer awareness of the new rate options and 90 percent awareness regarding the shift to time-based plans.

The pricing structure itself dictates the nature of the ongoing customer interaction. Under the Standard Peak Saver plan, for example, the price per kilowatt hour (kWh) can spike from $0.09 to $0.38 during peak summer hours (4 p.m. to 8 p.m. weekdays). The Default Time Based Plan, which is closest to past residential rates, still has a small price increase during those 4 p.m. to 8 p.m. peak hours every day.

Here's a quick look at the scale of the customer base and the success of the recent rate education:

Metric	Value	Context/Period
Total Customers Served	1,678,900	As of late 2025 (KS & MO)
Residential Customers	1,471,600	Customer Segment
Residential TOU Pre-Enrollment Rate	30 percent	Before automatic conversion
Customer Awareness of New Rates	98 percent	Post-education initiative
Summer Peak kWh Price Spike (Standard Plan)	$0.38	4 p.m. - 8 p.m. vs. baseline

Dedicated economic development teams for large industrial customers

For your largest customers-the industrial segment-the relationship shifts to one managed by dedicated economic development teams. These teams provide comprehensive support for businesses relocating or expanding within Evergy's service territory. This focus is clearly paying off, as the economic development pipeline remains robust. As of early 2025, there were projects representing more than 10 gigawatts (GWs) of incremental demand actively considering the service areas.

The team's direct support includes underwriting the cost of needed infrastructure, potentially covering initial construction costs up to the point the customer takes service, though a second circuit for redundancy is the customer's responsibility. Specific large customer activity shows tangible results:

• Projects Actively Building: 800 megawatts (MW) under construction.
• Projects Finalizing Agreements: Approximately 1.6 GWs, including three data center projects.
• Advanced Discussions: Approximately 2.9 GWs underway with land secured and studies in progress.

These large users, especially data centers, are a key relationship focus, often benefiting from cost-saving tariffs, such as those for auto industry suppliers receiving a reduced rate for a five-year period.

Customer service centers and online portals for billing and outage reporting

For day-to-day interactions, Evergy maintains a mix of digital and physical touchpoints. You can manage most routine tasks through the free Evergy App, which lets you report outages and make payments. For outage tracking specifically, customers use the Outage Map feature.

If you need face-to-face or personalized help, the 'Evergy Connect' centers offer in-person and virtual appointments. For instance, the Kansas City location has walk-in hours from Mon-Fri, 9am-4pm. Specialists at these centers help with understanding bills, payment assistance resources, and energy-efficiency demonstrations. For general inquiries across Kansas Metro, Missouri Metro, and Missouri West, the primary contact number is 888-471-5275. Customers can also use online portals to compare their bills over time and explore various rate plan options. If onboarding takes 14+ days, churn risk rises, so digital self-service is defintely key.

Evergy, Inc. (EVRG) - Canvas Business Model: Channels

You're looking at how Evergy, Inc. (EVRG) physically and digitally connects its service to its customers across Kansas and Missouri. The channels are the infrastructure and the communication pathways they use to deliver energy and information.

Physical transmission and distribution network (the grid)

The physical grid is Evergy, Inc.'s primary channel for energy delivery. This network is extensive, supporting the delivery of power to over one and a half million customers.

Evergy, Inc. is targeting significant capital investment to maintain and expand this channel. The updated Five-Year Capital Expenditure Plan for 2025E shows an expected investment of $2,541 million.

Here are the key statistics defining the scale of the physical network as reported for 2025:

Network Component	Metric	Value (Miles)	Value (km)	Value (Count)
Transmission Lines	Length	10,200	16,254	N/A
Distribution Lines	Length	60,400	98,009	N/A
Substations	Count	N/A	N/A	Nearly 875
Total Connections (Customers)	Count	N/A	N/A	1,678,900
Annual Load Delivered via T&D Grid	Volume	N/A	N/A	45,515 GWh

The total area covered by this network spans 120,725.43 km2. The company operates both transmission (high voltage) and distribution (low voltage) segments within the United States.

Digital channels: Evergy website, mobile apps, and customer portals

Digital platforms are crucial for customer self-service and information access. Evergy, Inc. uses its website, mobile apps, and customer portals to help customers manage their accounts and energy use.

While specific 2025 active user counts for the website or mobile app aren't public, past performance indicates strong customer adoption when digital education is deployed:

• Motivated about 30 percent of residential customers to pre-enroll in a time-based plan in roughly three months during a prior rate transition.
• Achieved 98 percent customer awareness of new rate options through digital education initiatives.
• Achieved 90 percent awareness of required time-based plan changes.

Outbound communications for rate changes and energy-saving tips

Outbound communications are used to proactively inform the customer base of changes, such as regulatory updates or efficiency programs. This channel is essential for managing compliance and customer expectations.

For example, in July 2025, Evergy, Inc. announced a unanimous settlement agreement in its Kansas Central rate case, which is a key event requiring broad outbound communication to affected customers. The company leverages multi-channel digital education initiatives, which include these outbound methods, to ensure high awareness of critical changes.

Key communication objectives include:

• Informing customers about new rate options, like Time-of-Use (TOU) plans.
• Delivering energy-saving tips to manage consumption.
• Ensuring regulatory compliance communication reaches all affected parties.

Field service teams for maintenance and emergency response

Field service teams are the physical extension of the channel, ensuring the reliability of the grid through maintenance and rapid response to outages. While the exact size of these teams is not a disclosed 2025 financial number, the commitment to grid health is reflected in capital planning.

The capital investment plan focuses on reliability, flexibility, and resiliency, which directly supports the effectiveness of field service operations. Furthermore, Evergy, Inc. integrates vegetation management strategies into its resiliency planning, a key activity performed by field teams, particularly given more extreme weather events.

Evergy, Inc. (EVRG) - Canvas Business Model: Customer Segments

You're looking at the core customer base that powers Evergy, Inc.'s regulated utility operations across Kansas and Missouri. This is the foundation of their service delivery and rate base growth strategy as of late 2025.

Evergy, Inc. serves approximately 1,678,900 customers in total across its service territories. The breakdown across the primary segments is detailed below.

Customer Segment	Account Count (Latest Reported)
Residential customers	1,471,600
Commercial firms	199,800
Industrial, municipal, and utility customers	7,500

The utility's service territory is actively attracting significant new, large-scale electricity users, which represents a major focus for future load and infrastructure investment.

The pipeline for high-growth, large-load customers, which includes data centers and advanced manufacturing, shows substantial potential demand.

• Total 'Tier 1' large load customer pipeline: 4.6 GW.
• Load actively under construction for large load customers, starting operations in 1H26: 1.1 GW.
• Load from two large data center customers with finalized agreements: 1 GW to 1.5 GW.
• Financial commitments received from these finalized data center customers: USD 200m.
• Pipeline in advanced discussions (land acquired/LOA signed): 2 GW to 3.5 GW.
• Financial commitments received for the advanced discussion pipeline segment: over USD 30m.
• Total incremental demand being actively considered across service territories: 15 GW.
• Number of data centers noted within the Evergy territory: 263.

The projected peak summer demand for Evergy in 2025 was approximately 10,600 MW. The utility is working on new rate structures, like a Large Load Tariff, to manage the service conditions and cost recovery for these large customers.

For the residential segment, Evergy motivated about 30 percent of these customers to pre-enroll in a time-based plan within roughly three months during a recent rate transition.

Demand Growth (2Q25 Weather-Normalized)	Percentage
Residential	1.3%
Commercial	2.6%
Industrial	-0.9%
Total Retail	1.4%

Evergy, Inc. (EVRG) - Canvas Business Model: Cost Structure

When you look at the cost structure for Evergy, Inc. (EVRG), you're really looking at the massive, long-term financial commitments required to run a regulated electric utility. These aren't the variable costs of a software company; these are the bedrock expenses that underpin the rate base you invest in.

Significant Capital Expenditures (CapEx) for Grid and Generation

The capital plan is a huge driver of costs, as Evergy, Inc. is heavily investing to modernize its system and enable economic development. For the 2025 through 2029 period, the total plan is set at approximately $17.5 billion. You need to know where that money is going, especially for the current year.

For the estimated 2025 fiscal year (2025E), the planned capital allocation breaks down like this:

• Distribution upgrades: $926 million
• Transmission investments: $547 million
• New Generation capacity: $501 million
• Legacy Generation: $363 million

The total estimated 2025E capital expenditure is $2,541 million. That $926 million for distribution alone shows the focus on grid hardening and automation, which is a major, non-negotiable cost for reliability.

Fuel and Purchased Power Costs for Electricity Generation

These costs fluctuate based on market prices and weather, but they are largely recoverable through customer rates, which is a key feature of the regulated model. Still, the sheer volume is significant. For the three months ended September 30, 2025, Evergy, Inc. reported Fuel and purchased power expenses of $393.1 million. That compares to $330.4 million for the three months ended June 30, 2025.

Operations and Maintenance (O&M) Expenses, Including Vegetation Management

Operations and Maintenance (O&M) covers the day-to-day running of the system, excluding major capital projects. This is where you see the impact of labor, materials, and preventative work. Evergy, Inc. has been focused on cost discipline, but inflation and increased reliability needs push these numbers up. For the third quarter of 2025 (three months ended September 30, 2025), O&M expense was $252.8 million.

Vegetation management is a critical part of this, as Evergy, Inc. integrates these strategies into its resiliency planning due to more extreme weather events. While a specific dollar figure for vegetation management isn't isolated, it falls within the overall O&M budget.

Interest Expense on Long-Term Debt Financing the Rate Base

Financing the massive capital expenditure plan requires taking on debt, and the interest expense is a direct, non-trivial cost. This expense is a key component that regulators allow the company to recover through rates, as it relates to the assets in the rate base. For the three months ended June 30, 2025, the reported Interest expense was $153.8 million. You see this expense noted as a drag on adjusted earnings per share in the third quarter of 2025 as well.

Depreciation and Amortization Expense on Regulated Assets

Depreciation and Amortization (D&A) reflects the systematic expensing of the utility's vast property, plant, and equipment over their useful lives. Since the rate base is growing due to CapEx, D&A naturally trends upward. For the three months ended September 30, 2025, Evergy, Inc. recorded Depreciation and amortization expense of $290.3 million. This was up from $288.4 million in the prior quarter ending June 30, 2025.

Here's a quick look at how some of these key operating costs trended across the first three quarters of 2025 (all figures in millions of USD):

Cost Category	Q1 2025 (Ended Mar 31)	Q2 2025 (Ended Jun 30)	Q3 2025 (Ended Sep 30)
Fuel and Purchased Power	355.3	330.4	393.1
Operating and Maintenance (O&M)	232.0	255.1	252.8
Depreciation and Amortization	288.1	288.4	290.3
Interest Expense	Not explicitly listed	153.8	Not explicitly listed

Finance: draft 13-week cash view by Friday.

Evergy, Inc. (EVRG) - Canvas Business Model: Revenue Streams

You're looking at the core engine of Evergy, Inc.'s financial stability, which is heavily anchored in its regulated utility structure. This means the bulk of the money comes from selling electricity within defined service territories in Kansas and Missouri, where rates are set by regulatory bodies.

The primary revenue driver is the Regulated utility gross margin from electricity sales to all customer classes. This is the regulated profit margin earned on the power delivered to residential, commercial, and industrial users. While the exact dollar amount for this margin for the TTM ended Q3 2025 isn't explicitly broken out in the latest releases, the overall health is reflected in the total top-line number.

For the trailing twelve months ended Q3 2025, Evergy, Inc. reported a total reported revenue of $5.88 billion. This revenue base is supported by ongoing investment recovery and growth.

A critical component of future revenue is the Recovery of regulated investments via rate base growth. Evergy has a five-year capital plan supporting an expected ~8.5% annualized rate base growth through 2029. This growth allows the company to earn a return on new infrastructure spending, which is key to their long-term outlook. For instance, a concrete example of securing this recovery was the unanimous settlement in the Kansas Central rate case in July 2025, which secured a $128 million retail revenue increase.

Another dedicated revenue stream involves Revenue from riders for energy efficiency and renewable programs. These riders are mechanisms, approved by regulators, that allow Evergy to recover specific costs associated with mandated or voluntary customer programs, like energy efficiency initiatives or renewable energy development, directly through customer bills. The company has noted that about half of its power currently comes from carbon-free sources, suggesting these programs are significant.

Here's a quick look at the key financial metrics that frame the revenue outlook:

Financial Metric	Reported/Guidance Figure	Period/Context
Total Reported Revenue (TTM)	$5.88 billion	Trailing Twelve Months ended Q3 2025
Adjusted EPS Guidance (Narrowed)	$3.92 to $4.02 per share	Full Year 2025
Rate Base Growth Projection	~8.5% annualized	Through 2029
Long-Term Adjusted EPS Growth Target	4% to 6% annually	Through 2029 (based on $4.02 midpoint)

The regulated nature of Evergy, Inc.'s business means revenue stability is high, but it is directly tied to regulatory approvals and the ability to grow the rate base to support capital deployment. You can see this focus in their long-term targets, which are anchored on the 2025 adjusted EPS guidance midpoint of $4.02 per share, with an expectation to grow in the upper half of the 4% to 6% range starting in 2026.

• Revenue is primarily derived from regulated electricity sales across Kansas and Missouri.
• Rate base growth is the mechanism to recover significant capital investments.
• The company is actively pursuing new generation projects, including natural gas and solar facilities.
• Growth in weather-normalized demand, bolstered by large economic development customers, supports revenue projections.

Finance: draft 13-week cash view by Friday.