Evergy, Inc. (EVRG): Business Model Canvas

In der dynamischen Landschaft der Energieversorgung erweist sich Evergy, Inc. (EVRG) als zentraler Akteur und verändert die Art und Weise, wie Strom Haushalte und Unternehmen in seinen Versorgungsgebieten erreicht. Mit einem ausgeklügelten Geschäftsmodell, das traditionelle Stromerzeugung und hochmoderne Strategien für erneuerbare Energien in Einklang bringt, navigiert Evergy durch das komplexe Energieökosystem, indem es innovative Technologien, strategische Partnerschaften und das Engagement für nachhaltige Lösungen nutzt. Dieses umfassende Business Model Canvas deckt die komplizierten Mechanismen auf, die den Betrieb von Evergy steuern, und zeigt, wie das Unternehmen Werte generiert, Ressourcen verwaltet und zuverlässig Strom an verschiedene Kundensegmente liefert und sich gleichzeitig an die sich entwickelnden Marktanforderungen anpasst.

Evergy, Inc. (EVRG) – Geschäftsmodell: Wichtige Partnerschaften

Versorgungsgenossenschaften und kommunale Energieversorger

Evergy arbeitet mit mehreren Versorgungsgenossenschaften in Kansas und Missouri zusammen und betreut rund 1,6 Millionen Kunden. Zu den wichtigsten Partnerschaftsdetails gehören:

Partnertyp	Anzahl der Partnerschaften	Abdeckung des Servicebereichs
Ländliche Elektrizitätsgenossenschaften	17	Regionen Kansas und Missouri
Kommunale Energieversorger	12	Städtische und vorstädtische Gebiete

Gerätehersteller und Netzinfrastrukturlieferanten

Evergy unterhält strategische Partnerschaften mit Infrastrukturanbietern:

• Siemens Energy: Technologien zur Netzmodernisierung
• GE Grid Solutions: Übertragungsausrüstung
• Schneider Electric: Smart-Grid-Infrastruktur

Projektentwickler für erneuerbare Energien

Investitionen in Partnerschaften im Bereich erneuerbare Energien:

Partner	Erneuerbarer Projekttyp	Kapazität (MW)
NextEra-Energie	Windenergie	600
Apex saubere Energie	Solarprojekte	200

Staatliche und bundesstaatliche Regulierungsbehörden

Zu den Partnerschaften zur Einhaltung gesetzlicher Vorschriften gehören:

• Kommission der Kansas Corporation
• Kommission für den öffentlichen Dienst von Missouri
• Federal Energy Regulatory Commission (FERC)
• Umweltschutzbehörde (EPA)

Kommunalverwaltung und Umweltorganisationen

Kennzahlen zur Umweltzusammenarbeit:

Organisationstyp	Anzahl der Partnerschaften	Fokusbereich
Lokale Regierungen	22	Nachhaltigkeit in der Gemeinschaft
Umwelt-NGOs	8	Initiativen zur CO2-Reduktion

Evergy, Inc. (EVRG) – Geschäftsmodell: Hauptaktivitäten

Stromerzeugung aus mehreren Quellen

Evergy erzeugt Strom aus folgenden Quellen:

Generationsquelle	Kapazität (MW)	Prozentsatz
Kohle	3,600	44%
Erdgas	2,200	27%
Nuklear	1,200	15%
Erneuerbare Energie	1,200	14%

Netzwartung und Infrastrukturmanagement

Evergy verwaltet eine umfangreiche elektrische Infrastruktur:

• Übertragungsleitungen: 6.900 Meilen
• Verteilungslinien: 56.000 Meilen
• Unterstationen: 372
• Jährliche Infrastrukturinvestition: 580 Millionen US-Dollar

Energieverteilung und -übertragung

Details zum Vertriebsnetz:

Servicebereich	Abgedeckte Staaten	Gesamtzahl der Kunden
Kansas	Kansas	474,000
Missouri	Missouri	352,000

Kundendienst und Abrechnungsvorgänge

Kundendienstkennzahlen:

• Insgesamt betreute Kunden: 826.000
• Jährliche Kundendienstinteraktionen: 2,4 Millionen
• Nutzer digitaler Abrechnungsplattformen: 68 %
• Durchschnittliche Antwortzeit: 12 Minuten

Entwicklung und Integration erneuerbarer Energien

Portfolio Erneuerbare Energien:

Erneuerbarer Typ	Installierte Leistung (MW)	Prognostiziertes Wachstum
Wind	800	15 % bis 2025
Solar	400	20 % bis 2025

Evergy, Inc. (EVRG) – Geschäftsmodell: Schlüsselressourcen

Energieerzeugungsanlagen

Evergy betreibt ab 2024 ein vielfältiges Stromerzeugungsportfolio:

Generationstyp	Kapazität (MW)	Prozentsatz der Gesamtsumme
Nuklear	1,253	23%
Wind	2,192	40%
Solar	512	9%
Fossiler Brennstoff (Kohle/Erdgas)	1,575	28%

Übertragungs- und Verteilungsinfrastruktur

• Gesamtlänge der Übertragungsleitung: 14.235 Meilen
• Länge der Verteilungslinie: 62.417 Meilen
• Anzahl der Unterstationen: 388
• Servicegebiet: 16.000 Quadratmeilen in Kansas und Missouri

Qualifizierte Arbeitskräfte und technisches Fachwissen

Gesamtzahl der Mitarbeiter: 5.697

Mitarbeiterkategorie	Anzahl der Mitarbeiter
Technik/Ingenieurwesen	1,842
Operationen	2,345
Administrativ	1,510

Fortschrittliche Energiemanagementtechnologien

• Investition in intelligente Netze: 287 Millionen US-Dollar
• Fortschrittliche Messinfrastruktur, die 100 % des Servicegebiets abdeckt
• Budget für Cybersicherheitsinfrastruktur: 42 Millionen US-Dollar

Finanzkapital für Infrastrukturinvestitionen

Finanzielle Mittel ab 2024:

Finanzkennzahl	Betrag
Gesamtvermögen	23,4 Milliarden US-Dollar
Jährliche Kapitalausgaben	1,6 Milliarden US-Dollar
Zahlungsmittel und Zahlungsmitteläquivalente	412 Millionen Dollar

Evergy, Inc. (EVRG) – Geschäftsmodell: Wertversprechen

Zuverlässige und konstante Stromversorgung

Evergy beliefert rund 1,6 Millionen Stromkunden in Missouri und Kansas. Das Unternehmen verfügt ab 2023 über eine Gesamterzeugungskapazität von 6.612 Megawatt mit folgendem Erzeugungsmix:

Generationsquelle	Prozentsatz	Kapazität (MW)
Erdgas	40%	2,644.8
Kohle	33%	2,182.0
Nuklear	15%	991.8
Erneuerbare Energie	12%	793.4

Wettbewerbsfähige Stromtarife

Durchschnittliche Stromtarife für Privathaushalte für Evergy-Kunden:

• Missouri: 0,1148 $ pro kWh
• Kansas: 0,1287 $ pro kWh

Ausbau des Portfolios an erneuerbaren Energien

Investitionen und Ziele in erneuerbare Energien:

• Aktuelle Kapazität erneuerbarer Energien: 793,4 MW
• Geplante Investitionen in erneuerbare Energien: 1,2 Milliarden US-Dollar bis 2030
• Zielanteil erneuerbarer Energien: 25 % bis 2030

Fortschrittliche digitale Kundenserviceplattformen

Digitale Servicemöglichkeiten:

• Nutzer mobiler Apps: 450.000
• Verbreitung von Online-Rechnungszahlungen: 68 %
• Durchschnittliche digitale Kundeninteraktionszeit: 3,2 Minuten

Engagement für nachhaltige und saubere Energielösungen

Verpflichtungen zur CO2-Reduktion:

CO2-Reduktionsziel	Zieljahr	Reduktionsprozentsatz
Reduzierung der Kohlenstoffemissionen	2030	50%
Netto-Null-Emissionen	2045	100%

Evergy, Inc. (EVRG) – Geschäftsmodell: Kundenbeziehungen

Online-Kontoverwaltungssysteme

Evergy bietet eine digitale Plattform für die Kundenkontoverwaltung mit folgenden Funktionen:

Digitaler Service	Verfügbarkeit	Benutzerbasis
Online-Kontoportal	Zugang rund um die Uhr	Rund 1,6 Millionen Kunden
Mobile Anwendung	iOS- und Android-Plattformen	Über 250.000 aktive Benutzer

Kundensupportkanäle rund um die Uhr

Evergy unterhält mehrere Kundensupportkanäle:

• Telefonsupport: (888) 471-5787
• E-Mail-Support: customercare@evergy.com
• Live-Chat: Verfügbar auf der Website
• Social-Media-Unterstützung: Twitter- und Facebook-Plattformen

Personalisierte Energieeffizienzprogramme

Evergy bietet gezielte Initiativen zur Energieeffizienz:

Programm	Jährliche Investition	Kundenbeteiligung
Energieaudit für Wohngebäude	2,3 Millionen US-Dollar	45.000 Kunden
Kommerzielle Energierabatte	4,1 Millionen US-Dollar	1.200 Geschäftskunden

Digitale Abrechnungs- und Zahlungsoptionen

Die digitale Zahlungsinfrastruktur umfasst:

• Online-Rechnungszahlung
• Automatischer Bankscheck
• Kreditkartenzahlungen
• Mobile Zahlungsplattformen

Community-Engagement und Energiebildungsinitiativen

Statistiken zu Gemeinschaftsprogrammen:

Initiative	Jährliche Reichweite	Investition
Schulbildungsprogramme	75 Schulbezirke	$650,000
Gemeinschaftssolarprojekte	3.500 Teilnehmer	1,2 Millionen US-Dollar

Evergy, Inc. (EVRG) – Geschäftsmodell: Kanäle

Online-Webportal

Das Online-Webportal von Evergy bedient rund 1,6 Millionen Stromkunden in Kansas und Missouri. Die digitale Plattform wickelt durchschnittlich 725.000 monatliche Rechnungszahlungen online ab.

Digitale Kanalmetrik	Jahresvolumen
Online-Rechnungszahlungen	8,7 Millionen Transaktionen
Webportal-Benutzerkonten	463.000 registrierte Benutzer

Mobile Smartphone-Anwendungen

Die mobile Anwendung von Evergy unterstützt die Echtzeitverfolgung des Energieverbrauchs und die Rechnungsverwaltung für Kunden.

• Anzahl der Downloads mobiler Apps: 218.000
• Monatlich aktive Benutzer: 94.000
• Prozentsatz der mobilen Rechnungszahlung: 22 % der gesamten digitalen Zahlungen

Kundendienst-Callcenter

Evergy betreibt zwei primäre Kundenservice-Callcenter in Kansas und Missouri.

Callcenter-Metrik	Jährliche Leistung
Gesamte Kundeninteraktionen	1,2 Millionen Anrufe
Durchschnittliche Anruflösungszeit	7,3 Minuten

Physische Zahlungszentren

Evergy unterhält 37 physische Zahlungsstandorte in den Servicegebieten Kansas und Missouri.

• Transaktionsvolumen im Zahlungszentrum: 312.000 pro Jahr
• Durchschnittlicher Transaktionswert: 127,50 $
• Hauptzahlungszeiträume: Erste und letzte Woche jedes Monats

Lokale Energieämter und Öffentlichkeitsarbeit

Evergy betreibt 12 lokale Community-Engagement-Büros, die Energieeffizienzprogramme und Kundeninteraktionen unterstützen.

Community-Engagement-Metrik	Jährliche Leistung
Teilnehmer des Community-Programms	48.000 Personen
Investitionen in das Energieeffizienzprogramm	18,7 Millionen US-Dollar

Evergy, Inc. (EVRG) – Geschäftsmodell: Kundensegmente

Stromverbraucher für Privathaushalte

Evergy betreut ab 2023 etwa 1,6 Millionen Privatkunden in Missouri und Kansas.

Kundenkategorie	Anzahl der Kunden	Servicebereich
Privatkunden	1,600,000	Missouri und Kansas

Handels- und Industrieunternehmen

Evergy versorgt rund 200.000 Gewerbe- und Industriekunden mit Strom.

• Große Handelsunternehmen
• Kleine bis mittlere Unternehmen
• Produktionsanlagen
• Einzelhandelsbetriebe

Geschäftssegment	Kundenanzahl	Jährlicher Energieverbrauch
Kommerzielle Unternehmen	175,000	23.456 GWh
Industriekunden	25,000	15.789 GWh

Kommunale und staatliche Organisationen

Evergy bedient über 500 kommunale und staatliche Kunden in seinen Servicegebieten.

• Stadtverwaltungen
• Staatliche Einrichtungen
• Öffentliche Infrastruktur
• Bildungseinrichtungen

Kunden aus dem Agrarsektor

Evergy unterstützt rund 35.000 landwirtschaftliche Kunden im ländlichen Kansas und Missouri.

Kundentyp Landwirtschaft	Anzahl der Kunden	Durchschnittlicher jährlicher Energieverbrauch
Bauernhöfe	25,000	3.456 MWh
Agrarbetriebe	10,000	5.678 MWh

Versorgungsgenossenschaften

Evergy arbeitet mit 25 Versorgungsgenossenschaften in seiner Versorgungsregion zusammen.

• Ländliche Elektrizitätsgenossenschaften
• Großhandel mit Stromverteilung
• Gemeinsame Infrastrukturvereinbarungen

Genossenschaftstyp	Anzahl der Partnerschaften	Gesamte verteilte Energie
Ländliche Elektrizitätsgenossenschaften	25	8.765 GWh

Evergy, Inc. (EVRG) – Geschäftsmodell: Kostenstruktur

Kosten für Stromerzeugung und Kraftstoffbeschaffung

Im Jahr 2022 beliefen sich die gesamten Treibstoff- und Stromkosten von Evergy auf 1.080 Millionen US-Dollar. Die Aufteilung der Kraftstoffkosten umfasst:

Kraftstofftyp	Jährliche Kosten
Kohle	612 Millionen Dollar
Erdgas	287 Millionen Dollar
Nuklear	181 Millionen Dollar

Wartung und Upgrades der Infrastruktur

Evergy investierte 765 Millionen US-Dollar in Kapitalausgaben für 2022, mit spezifischen Zuweisungen:

• Übertragungsinfrastruktur: 278 Millionen US-Dollar
• Modernisierung des Vertriebssystems: 412 Millionen US-Dollar
• Verbesserungen der Erzeugungsanlage: 75 Millionen US-Dollar

Gehälter und Leistungen der Mitarbeiter

Die gesamten mitarbeiterbezogenen Ausgaben für 2022 beliefen sich auf 512 Millionen US-Dollar, darunter:

Ausgabenkategorie	Betrag
Grundgehälter	342 Millionen Dollar
Gesundheitsleistungen	87 Millionen Dollar
Altersvorsorgebeiträge	83 Millionen Dollar

Kosten für die Einhaltung gesetzlicher Vorschriften

Evergys Ausgaben für die Einhaltung gesetzlicher Vorschriften beliefen sich im Jahr 2022 auf insgesamt 124 Millionen US-Dollar, darunter:

• Umweltkonformität: 68 Millionen US-Dollar
• Sicherheitsvorschriften: 36 Millionen US-Dollar
• Berichts- und Anwaltskosten: 20 Millionen US-Dollar

Forschungs- und Entwicklungsinvestitionen

Die F&E-Ausgaben für 2022 beliefen sich auf 42 Millionen US-Dollar und konzentrierten sich auf:

• Erneuerbare Energietechnologien: 22 Millionen US-Dollar
• Netzmodernisierung: 15 Millionen US-Dollar
• Energieeffizienzprogramme: 5 Millionen US-Dollar

Evergy, Inc. (EVRG) – Geschäftsmodell: Einnahmequellen

Stromverkauf an Privatkunden

Im Jahr 2023 meldete Evergy einen Stromverkaufserlös für Privathaushalte von 1,86 Milliarden US-Dollar. Der durchschnittliche Stromtarif für Privathaushalte in den Versorgungsgebieten Kansas und Missouri betrug 12,47 Cent pro Kilowattstunde.

Kundensegment	Gesamtzahl der Kunden	Jahresumsatz
Privatkunden	1,6 Millionen	1,86 Milliarden US-Dollar

Kommerzielle und industrielle Energieverträge

Der kommerzielle und industrielle Stromverkauf generierte für Evergy im Jahr 2023 einen Umsatz von 1,45 Milliarden US-Dollar. Das Unternehmen bedient rund 230.000 gewerbliche und industrielle Kunden in seinen Versorgungsgebieten.

Kundentyp	Anzahl der Kunden	Jahresumsatz
Gewerbliche Kunden	200,000	1,2 Milliarden US-Dollar
Industriekunden	30,000	250 Millionen Dollar

Verkauf von Gutschriften für erneuerbare Energien

Evergy erwirtschaftete im Jahr 2023 42 Millionen US-Dollar aus dem Verkauf von Krediten für erneuerbare Energien. Das Unternehmen verfügt über 1.200 MW Windkraftkapazität, die zu diesen Krediten beiträgt.

Netzübertragungsgebühren

Übertragungs- und Verteilungsdienste generierten für Evergy im Jahr 2023 einen Umsatz von 680 Millionen US-Dollar. Das Unternehmen verwaltet über 14.000 Meilen Übertragungsleitungen.

Servicetyp	Einnahmen	Infrastruktur
Netzübertragungsgebühren	680 Millionen Dollar	14.000 Meilen Übertragungsleitungen

Einnahmen aus dem Energieeffizienzprogramm

Die Energieeffizienzprogramme von Evergy generierten im Jahr 2023 zusätzliche Einnahmequellen in Höhe von 35 Millionen US-Dollar. Diese Programme umfassen Demand-Response- und Energiemanagementdienste.

• Teilnahme am Demand-Response-Programm: 75.000 Kunden
• Einnahmen aus dem Energieeffizienzprogramm: 35 Millionen US-Dollar
• Gesamtenergieeinsparung: 250 Millionen kWh

Evergy, Inc. (EVRG) - Canvas Business Model: Value Propositions

You're looking at the core promises Evergy, Inc. makes to its service territory across Kansas and Missouri as of late 2025. These aren't just mission statements; they are backed by capital plans and operational metrics.

Providing reliable, essential electric service to 1.7 million customers is the foundation. As of the third quarter of 2025, Evergy, Inc. serves approximately 1,678,900 customers across Kansas and Missouri. This customer base includes about 1,471,600 residences and 199,800 commercial firms, plus industrial companies and municipalities. The company emphasizes that about half of its power comes from carbon-free sources, which they link directly to creating more reliable energy.

The utility is actively positioning itself to capture significant future demand by enabling major economic development and industrial load growth. The economic development pipeline is robust, exceeding 15 gigawatts (GW). This includes a 4 to 6 GW opportunity from large new customers over the next decade. For instance, the announced Lambda AI factory and data center in Kansas City is expected to start with 24 megawatts (MW) of capacity, with potential to grow beyond 100 MW. The company's projected peak summer demand for 2025 is around 10,600 MW, showing the scale of these potential additions.

The commitment to advancing sustainability with a net-zero carbon goal by 2045 is a key proposition, though the path involves significant infrastructure shifts. Evergy has a long-term goal to achieve net-zero CO2e emissions for scope 1 and scope 2 by 2045, assuming enabling technologies and supportive policies are in place. By the end of 2024, the company achieved a 57 percent reduction in CO2 emissions from 2005 levels. Furthermore, sulfur dioxide and nitrogen oxide emissions have dropped by 98 percent and 90 percent, respectively, since 2005. The Integrated Resource Plan (IRP) update for 2025 projects coal nameplate capacity to fall from about 38 percent in 2025 to 31 percent by 2030.

Here's a look at the sustainability progress and infrastructure alignment:

• Net-zero CO2e target year: 2045.
• CO2 emissions reduction achieved by end of 2024 (from 2005 levels): 57 percent.
• Coal capacity percentage expected in 2025: 38 percent.
• Planned renewable energy additions in IRP: nearly 8,000 MW over two decades.
• Planned new, hydrogen-enabled natural gas generation: more than 7,500 MW over two decades.

To help customers manage costs, Evergy is offering energy efficiency programs under state mandates. For instance, the evaluation of the Missouri Energy Efficiency Investment Act (MEEIA) Cycle 3 Programs for Evergy Metro in Program Year 2024 showed total ex post gross savings of 32,193,641 kWh and 26,774 kW. In a prior proposal for Kansas under KEEIA, the company aimed to provide residential and business customers with $42 million in anticipated net bill savings.

The ability to deliver on reliability and sustainability while maintaining affordable rates while investing in infrastructure is financed through a massive capital outlay. Evergy has a planned infrastructure investment of $17.5 billion spanning 2025 through 2029. This investment implies an annualized rate base growth of ~8.5% from 2024 through 2029. For example, the rate case for Evergy Missouri West, effective January 1, 2025, resulted in a rate increase of just under 7 percent, equating to roughly $8 a month for average residential customers.

The $17.5 billion capital plan for 2025-2029 is broken down, showing where the investment is focused to support these value propositions:

Investment Category (2025 Allocation)	Amount (Millions USD)
Distribution Upgrades	$926 million
Transmission Investment	$547 million
New Generation Capacity	$501 million

This investment supports the expected 4-5% CAGR in total retail sales growth potential through 2029 from new large customers. Finance: draft 13-week cash view by Friday.

Evergy, Inc. (EVRG) - Canvas Business Model: Customer Relationships

You're managing an essential service, so your relationship with the customer base is fundamentally different from a typical product company. For Evergy, Inc. (EVRG), this relationship is defined by its status as a regulated utility across Kansas and Missouri.

Regulated monopoly relationship for essential service delivery

Evergy operates under a regulated monopoly structure. This means the relationship is mandated by state bodies, primarily the Kansas Corporation Commission and the Missouri Public Service Commission (PSC). The utility serves a massive footprint, keeping the lights on for approximately 1,678,900 customers across those two states. This customer base breaks down into roughly 1,471,600 residences, 199,800 commercial firms, and about 7,500 industrial companies, municipalities, and other utilities. To fund necessary infrastructure, regulators have approved significant cost recovery mechanisms; for instance, the Missouri PSC approved a plan to charge customers in advance for new gas plants, amounting to over $2.4 billion for Evergy's Missouri customers alone.

The core relationship here is one of mandated service provision, where reliability and rate approval are the key interaction points, rather than competitive pricing.

Proactive, multi-channel digital education for new rate structures (Time-of-Use)

To manage system load and comply with regulatory shifts, Evergy has heavily focused on migrating customers to Time-of-Use (TOU) rates. This required a massive, proactive education effort. The results of their multi-channel digital initiative were quite strong, showing high engagement. For example, in a recent transition, Evergy motivated about 30 percent of residential customers to pre-enroll in a time-based plan before they were automatically converted. Furthermore, the education campaign achieved 98 percent customer awareness of the new rate options and 90 percent awareness regarding the shift to time-based plans.

The pricing structure itself dictates the nature of the ongoing customer interaction. Under the Standard Peak Saver plan, for example, the price per kilowatt hour (kWh) can spike from $0.09 to $0.38 during peak summer hours (4 p.m. to 8 p.m. weekdays). The Default Time Based Plan, which is closest to past residential rates, still has a small price increase during those 4 p.m. to 8 p.m. peak hours every day.

Here's a quick look at the scale of the customer base and the success of the recent rate education:

Metric	Value	Context/Period
Total Customers Served	1,678,900	As of late 2025 (KS & MO)
Residential Customers	1,471,600	Customer Segment
Residential TOU Pre-Enrollment Rate	30 percent	Before automatic conversion
Customer Awareness of New Rates	98 percent	Post-education initiative
Summer Peak kWh Price Spike (Standard Plan)	$0.38	4 p.m. - 8 p.m. vs. baseline

Dedicated economic development teams for large industrial customers

For your largest customers-the industrial segment-the relationship shifts to one managed by dedicated economic development teams. These teams provide comprehensive support for businesses relocating or expanding within Evergy's service territory. This focus is clearly paying off, as the economic development pipeline remains robust. As of early 2025, there were projects representing more than 10 gigawatts (GWs) of incremental demand actively considering the service areas.

The team's direct support includes underwriting the cost of needed infrastructure, potentially covering initial construction costs up to the point the customer takes service, though a second circuit for redundancy is the customer's responsibility. Specific large customer activity shows tangible results:

• Projects Actively Building: 800 megawatts (MW) under construction.
• Projects Finalizing Agreements: Approximately 1.6 GWs, including three data center projects.
• Advanced Discussions: Approximately 2.9 GWs underway with land secured and studies in progress.

These large users, especially data centers, are a key relationship focus, often benefiting from cost-saving tariffs, such as those for auto industry suppliers receiving a reduced rate for a five-year period.

Customer service centers and online portals for billing and outage reporting

For day-to-day interactions, Evergy maintains a mix of digital and physical touchpoints. You can manage most routine tasks through the free Evergy App, which lets you report outages and make payments. For outage tracking specifically, customers use the Outage Map feature.

If you need face-to-face or personalized help, the 'Evergy Connect' centers offer in-person and virtual appointments. For instance, the Kansas City location has walk-in hours from Mon-Fri, 9am-4pm. Specialists at these centers help with understanding bills, payment assistance resources, and energy-efficiency demonstrations. For general inquiries across Kansas Metro, Missouri Metro, and Missouri West, the primary contact number is 888-471-5275. Customers can also use online portals to compare their bills over time and explore various rate plan options. If onboarding takes 14+ days, churn risk rises, so digital self-service is defintely key.

Evergy, Inc. (EVRG) - Canvas Business Model: Channels

You're looking at how Evergy, Inc. (EVRG) physically and digitally connects its service to its customers across Kansas and Missouri. The channels are the infrastructure and the communication pathways they use to deliver energy and information.

Physical transmission and distribution network (the grid)

The physical grid is Evergy, Inc.'s primary channel for energy delivery. This network is extensive, supporting the delivery of power to over one and a half million customers.

Evergy, Inc. is targeting significant capital investment to maintain and expand this channel. The updated Five-Year Capital Expenditure Plan for 2025E shows an expected investment of $2,541 million.

Here are the key statistics defining the scale of the physical network as reported for 2025:

Network Component	Metric	Value (Miles)	Value (km)	Value (Count)
Transmission Lines	Length	10,200	16,254	N/A
Distribution Lines	Length	60,400	98,009	N/A
Substations	Count	N/A	N/A	Nearly 875
Total Connections (Customers)	Count	N/A	N/A	1,678,900
Annual Load Delivered via T&D Grid	Volume	N/A	N/A	45,515 GWh

The total area covered by this network spans 120,725.43 km2. The company operates both transmission (high voltage) and distribution (low voltage) segments within the United States.

Digital channels: Evergy website, mobile apps, and customer portals

Digital platforms are crucial for customer self-service and information access. Evergy, Inc. uses its website, mobile apps, and customer portals to help customers manage their accounts and energy use.

While specific 2025 active user counts for the website or mobile app aren't public, past performance indicates strong customer adoption when digital education is deployed:

• Motivated about 30 percent of residential customers to pre-enroll in a time-based plan in roughly three months during a prior rate transition.
• Achieved 98 percent customer awareness of new rate options through digital education initiatives.
• Achieved 90 percent awareness of required time-based plan changes.

Outbound communications for rate changes and energy-saving tips

Outbound communications are used to proactively inform the customer base of changes, such as regulatory updates or efficiency programs. This channel is essential for managing compliance and customer expectations.

For example, in July 2025, Evergy, Inc. announced a unanimous settlement agreement in its Kansas Central rate case, which is a key event requiring broad outbound communication to affected customers. The company leverages multi-channel digital education initiatives, which include these outbound methods, to ensure high awareness of critical changes.

Key communication objectives include:

• Informing customers about new rate options, like Time-of-Use (TOU) plans.
• Delivering energy-saving tips to manage consumption.
• Ensuring regulatory compliance communication reaches all affected parties.

Field service teams for maintenance and emergency response

Field service teams are the physical extension of the channel, ensuring the reliability of the grid through maintenance and rapid response to outages. While the exact size of these teams is not a disclosed 2025 financial number, the commitment to grid health is reflected in capital planning.

The capital investment plan focuses on reliability, flexibility, and resiliency, which directly supports the effectiveness of field service operations. Furthermore, Evergy, Inc. integrates vegetation management strategies into its resiliency planning, a key activity performed by field teams, particularly given more extreme weather events.

Evergy, Inc. (EVRG) - Canvas Business Model: Customer Segments

You're looking at the core customer base that powers Evergy, Inc.'s regulated utility operations across Kansas and Missouri. This is the foundation of their service delivery and rate base growth strategy as of late 2025.

Evergy, Inc. serves approximately 1,678,900 customers in total across its service territories. The breakdown across the primary segments is detailed below.

Customer Segment	Account Count (Latest Reported)
Residential customers	1,471,600
Commercial firms	199,800
Industrial, municipal, and utility customers	7,500

The utility's service territory is actively attracting significant new, large-scale electricity users, which represents a major focus for future load and infrastructure investment.

The pipeline for high-growth, large-load customers, which includes data centers and advanced manufacturing, shows substantial potential demand.

• Total 'Tier 1' large load customer pipeline: 4.6 GW.
• Load actively under construction for large load customers, starting operations in 1H26: 1.1 GW.
• Load from two large data center customers with finalized agreements: 1 GW to 1.5 GW.
• Financial commitments received from these finalized data center customers: USD 200m.
• Pipeline in advanced discussions (land acquired/LOA signed): 2 GW to 3.5 GW.
• Financial commitments received for the advanced discussion pipeline segment: over USD 30m.
• Total incremental demand being actively considered across service territories: 15 GW.
• Number of data centers noted within the Evergy territory: 263.

The projected peak summer demand for Evergy in 2025 was approximately 10,600 MW. The utility is working on new rate structures, like a Large Load Tariff, to manage the service conditions and cost recovery for these large customers.

For the residential segment, Evergy motivated about 30 percent of these customers to pre-enroll in a time-based plan within roughly three months during a recent rate transition.

Demand Growth (2Q25 Weather-Normalized)	Percentage
Residential	1.3%
Commercial	2.6%
Industrial	-0.9%
Total Retail	1.4%

Evergy, Inc. (EVRG) - Canvas Business Model: Cost Structure

When you look at the cost structure for Evergy, Inc. (EVRG), you're really looking at the massive, long-term financial commitments required to run a regulated electric utility. These aren't the variable costs of a software company; these are the bedrock expenses that underpin the rate base you invest in.

Significant Capital Expenditures (CapEx) for Grid and Generation

The capital plan is a huge driver of costs, as Evergy, Inc. is heavily investing to modernize its system and enable economic development. For the 2025 through 2029 period, the total plan is set at approximately $17.5 billion. You need to know where that money is going, especially for the current year.

For the estimated 2025 fiscal year (2025E), the planned capital allocation breaks down like this:

• Distribution upgrades: $926 million
• Transmission investments: $547 million
• New Generation capacity: $501 million
• Legacy Generation: $363 million

The total estimated 2025E capital expenditure is $2,541 million. That $926 million for distribution alone shows the focus on grid hardening and automation, which is a major, non-negotiable cost for reliability.

Fuel and Purchased Power Costs for Electricity Generation

These costs fluctuate based on market prices and weather, but they are largely recoverable through customer rates, which is a key feature of the regulated model. Still, the sheer volume is significant. For the three months ended September 30, 2025, Evergy, Inc. reported Fuel and purchased power expenses of $393.1 million. That compares to $330.4 million for the three months ended June 30, 2025.

Operations and Maintenance (O&M) Expenses, Including Vegetation Management

Operations and Maintenance (O&M) covers the day-to-day running of the system, excluding major capital projects. This is where you see the impact of labor, materials, and preventative work. Evergy, Inc. has been focused on cost discipline, but inflation and increased reliability needs push these numbers up. For the third quarter of 2025 (three months ended September 30, 2025), O&M expense was $252.8 million.

Vegetation management is a critical part of this, as Evergy, Inc. integrates these strategies into its resiliency planning due to more extreme weather events. While a specific dollar figure for vegetation management isn't isolated, it falls within the overall O&M budget.

Interest Expense on Long-Term Debt Financing the Rate Base

Financing the massive capital expenditure plan requires taking on debt, and the interest expense is a direct, non-trivial cost. This expense is a key component that regulators allow the company to recover through rates, as it relates to the assets in the rate base. For the three months ended June 30, 2025, the reported Interest expense was $153.8 million. You see this expense noted as a drag on adjusted earnings per share in the third quarter of 2025 as well.

Depreciation and Amortization Expense on Regulated Assets

Depreciation and Amortization (D&A) reflects the systematic expensing of the utility's vast property, plant, and equipment over their useful lives. Since the rate base is growing due to CapEx, D&A naturally trends upward. For the three months ended September 30, 2025, Evergy, Inc. recorded Depreciation and amortization expense of $290.3 million. This was up from $288.4 million in the prior quarter ending June 30, 2025.

Here's a quick look at how some of these key operating costs trended across the first three quarters of 2025 (all figures in millions of USD):

Cost Category	Q1 2025 (Ended Mar 31)	Q2 2025 (Ended Jun 30)	Q3 2025 (Ended Sep 30)
Fuel and Purchased Power	355.3	330.4	393.1
Operating and Maintenance (O&M)	232.0	255.1	252.8
Depreciation and Amortization	288.1	288.4	290.3
Interest Expense	Not explicitly listed	153.8	Not explicitly listed

Finance: draft 13-week cash view by Friday.

Evergy, Inc. (EVRG) - Canvas Business Model: Revenue Streams

You're looking at the core engine of Evergy, Inc.'s financial stability, which is heavily anchored in its regulated utility structure. This means the bulk of the money comes from selling electricity within defined service territories in Kansas and Missouri, where rates are set by regulatory bodies.

The primary revenue driver is the Regulated utility gross margin from electricity sales to all customer classes. This is the regulated profit margin earned on the power delivered to residential, commercial, and industrial users. While the exact dollar amount for this margin for the TTM ended Q3 2025 isn't explicitly broken out in the latest releases, the overall health is reflected in the total top-line number.

For the trailing twelve months ended Q3 2025, Evergy, Inc. reported a total reported revenue of $5.88 billion. This revenue base is supported by ongoing investment recovery and growth.

A critical component of future revenue is the Recovery of regulated investments via rate base growth. Evergy has a five-year capital plan supporting an expected ~8.5% annualized rate base growth through 2029. This growth allows the company to earn a return on new infrastructure spending, which is key to their long-term outlook. For instance, a concrete example of securing this recovery was the unanimous settlement in the Kansas Central rate case in July 2025, which secured a $128 million retail revenue increase.

Another dedicated revenue stream involves Revenue from riders for energy efficiency and renewable programs. These riders are mechanisms, approved by regulators, that allow Evergy to recover specific costs associated with mandated or voluntary customer programs, like energy efficiency initiatives or renewable energy development, directly through customer bills. The company has noted that about half of its power currently comes from carbon-free sources, suggesting these programs are significant.

Here's a quick look at the key financial metrics that frame the revenue outlook:

Financial Metric	Reported/Guidance Figure	Period/Context
Total Reported Revenue (TTM)	$5.88 billion	Trailing Twelve Months ended Q3 2025
Adjusted EPS Guidance (Narrowed)	$3.92 to $4.02 per share	Full Year 2025
Rate Base Growth Projection	~8.5% annualized	Through 2029
Long-Term Adjusted EPS Growth Target	4% to 6% annually	Through 2029 (based on $4.02 midpoint)

The regulated nature of Evergy, Inc.'s business means revenue stability is high, but it is directly tied to regulatory approvals and the ability to grow the rate base to support capital deployment. You can see this focus in their long-term targets, which are anchored on the 2025 adjusted EPS guidance midpoint of $4.02 per share, with an expectation to grow in the upper half of the 4% to 6% range starting in 2026.

• Revenue is primarily derived from regulated electricity sales across Kansas and Missouri.
• Rate base growth is the mechanism to recover significant capital investments.
• The company is actively pursuing new generation projects, including natural gas and solar facilities.
• Growth in weather-normalized demand, bolstered by large economic development customers, supports revenue projections.

Finance: draft 13-week cash view by Friday.