Evergy, Inc. (EVRG): Business Model Canvas [Jan-2025 Mise à jour]

Dans le paysage dynamique de l'énergie, Evergy, Inc. (EVRG) émerge comme un acteur charnière, transformant comment l'électricité atteint les maisons et les entreprises à travers ses territoires de service. Avec un modèle commercial sophistiqué qui équilibre la production d'électricité traditionnelle et les stratégies d'énergie renouvelable de pointe, Evergy navigue dans l'écosystème énergétique complexe en tirant parti des technologies innovantes, des partenariats stratégiques et un engagement envers des solutions durables. Cette toile complète du modèle commercial révèle les mécanismes complexes qui conduisent les opérations d'Evergy, mettant en valeur la façon dont l'entreprise génère de la valeur, gère les ressources et offre une électricité fiable à divers segments de clients tout en s'adaptant à des demandes de marché en évolution.

Evergy, Inc. (EVRG) - Modèle d'entreprise: partenariats clés

Coopératives de services publics et fournisseurs d'énergie municipale

Evergy collabore avec plusieurs coopératives de services publics à travers le Kansas et le Missouri, desservant environ 1,6 million de clients. Les détails clés du partenariat comprennent:

Type de partenaire	Nombre de partenariats	Couverture de zone de service
Coopératives électriques rurales	17	Régions du Kansas et du Missouri
Fournisseurs d'énergie municipale	12	Zones urbaines et suburbaines

Fabricants d'équipement et fournisseurs d'infrastructures de réseau

Evergy maintient des partenariats stratégiques avec les fournisseurs d'infrastructures:

• Siemens Energy: Technologies de modernisation du réseau
• Solutions de grille GE: équipement de transmission
• Schneider Electric: Smart Grid Infrastructure

Développeurs de projets d'énergie renouvelable

Investissements de partenariat en énergies renouvelables:

Partenaire	Type de projet renouvelable	Capacité (MW)
Énergie nextère	Énergie éolienne	600
Apex Clean Energy	Projets solaires	200

Agences de réglementation des États et fédérales

Les partenariats de conformité réglementaire comprennent:

• Commission Kansas Corporation
• Commission de la fonction publique du Missouri
• Commission fédérale de la réglementation de l'énergie (FERC)
• Agence de protection de l'environnement (EPA)

Gouvernement local et organisations environnementales

Métriques de collaboration environnementale:

Type d'organisation	Nombre de partenariats	Domaine de mise au point
Gouvernements locaux	22	Durabilité communautaire
ONG environnementales	8	Initiatives de réduction du carbone

Evergy, Inc. (EVRG) - Modèle d'entreprise: activités clés

Génération d'énergie électrique à partir de plusieurs sources

Evergy génère de l'électricité à partir des sources suivantes:

Source de génération	Capacité (MW)	Pourcentage
Charbon	3,600	44%
Gaz naturel	2,200	27%
Nucléaire	1,200	15%
Énergie renouvelable	1,200	14%

Gestion de la maintenance et de la gestion des infrastructures

Evergy gère une vaste infrastructure électrique:

• Lignes de transmission: 6 900 miles
• Lignes de distribution: 56 000 miles
• Soules: 372
• Investissement annuel sur les infrastructures: 580 millions de dollars

Distribution et transmission d'énergie

Détails du réseau de distribution:

Aire de service	États couverts	Total des clients
Kansas	Kansas	474,000
Missouri	Missouri	352,000

Service client et opérations de facturation

Métriques du service client:

• Total des clients desservis: 826 000
• Interactions annuelles sur le service client: 2,4 millions
• Utilisateurs de la plate-forme de facturation numérique: 68%
• Temps de réponse moyen: 12 minutes

Développement et intégration des énergies renouvelables

Portfolio d'énergie renouvelable:

Type renouvelable	Capacité installée (MW)	Croissance projetée
Vent	800	15% d'ici 2025
Solaire	400	20% d'ici 2025

Evergy, Inc. (EVRG) - Modèle d'entreprise: Ressources clés

Installations de production d'électricité

Evergy exploite un portefeuille de production d'électricité diversifié à partir de 2024:

Type de génération	Capacité (MW)	Pourcentage du total
Nucléaire	1,253	23%
Vent	2,192	40%
Solaire	512	9%
Combustible fossile (charbon / gaz naturel)	1,575	28%

Infrastructure de transmission et de distribution

• Longueur totale de la ligne de transmission: 14 235 miles
• Longueur de ligne de distribution: 62 417 miles
• Nombre de sous-stations: 388
• Zone de service: 16 000 miles carrés à travers le Kansas et le Missouri

L'expertise de main-d'œuvre qualifiée et technique

Total des employés: 5 697

Catégorie des employés	Nombre d'employés
Technique / ingénierie	1,842
Opérations	2,345
Administratif	1,510

Technologies avancées de gestion de l'énergie

• Investissement de la grille intelligente: 287 millions de dollars
• Infrastructure de mesure avancée couvrant 100% du territoire de service
• Budget d'infrastructure de cybersécurité: 42 millions de dollars

Capital financier pour les investissements des infrastructures

Ressources financières à partir de 2024:

Métrique financière	Montant
Actif total	23,4 milliards de dollars
Dépenses en capital annuelles	1,6 milliard de dollars
Equivalents en espèces et en espèces	412 millions de dollars

Evergy, Inc. (EVRG) - Modèle d'entreprise: propositions de valeur

Alimentation électrique fiable et cohérente

Evergy dessert environ 1,6 million de clients électriques à travers le Missouri et le Kansas. La société maintient une capacité de génération totale de 6 612 mégawatts à partir de 2023, avec le mélange de génération suivant:

Source de génération	Pourcentage	Capacité (MW)
Gaz naturel	40%	2,644.8
Charbon	33%	2,182.0
Nucléaire	15%	991.8
Énergie renouvelable	12%	793.4

Taux d'électricité compétitifs

Tarifs d'électricité résidentiels moyens pour les clients d'Evergy:

• Missouri: 0,1148 $ par kWh
• Kansas: 0,1287 $ par kWh

Augmentation du portefeuille d'énergies renouvelables

Investissements et cibles en énergies renouvelables:

• Capacité actuelle des énergies renouvelables: 793,4 MW
• Investissements prévus en énergie renouvelable: 1,2 milliard de dollars d'ici 2030
• Pourcentage d'énergie renouvelable cible: 25% d'ici 2030

Plates-formes de service client numérique avancées

Capacités de service numérique:

• Utilisateurs d'applications mobiles: 450 000
• Pénétration de la facture en ligne: 68%
• Temps moyen d'interaction du client numérique: 3,2 minutes

Engagement envers des solutions d'énergie durable et propre

Engagements de réduction du carbone:

Objectif de réduction du carbone	Année cible	Pourcentage de réduction
Réduction des émissions de carbone	2030	50%
Émissions nettes zéro	2045	100%

Evergy, Inc. (EVRG) - Modèle d'entreprise: relations clients

Systèmes de gestion des comptes en ligne

Evergy fournit une plate-forme numérique pour la gestion des comptes clients avec les fonctionnalités suivantes:

Service numérique	Disponibilité	Base d'utilisateurs
Portail de compte en ligne	Accès 24/7	Environ 1,6 million de clients
Application mobile	Plateformes iOS et Android	Plus de 250 000 utilisateurs actifs

Canaux de support client 24/7

Evergy maintient plusieurs canaux de support client:

• Prise en charge du téléphone: (888) 471-5787
• Assistance par e-mail: CustomCareCare@evergy.com
• Chat en direct: disponible sur le site Web
• Support des médias sociaux: plateformes Twitter et Facebook

Programmes d'efficacité énergétique personnalisés

Evergy propose des initiatives d'efficacité énergétique ciblées:

Programme	Investissement annuel	Participation du client
Audit d'énergie résidentielle	2,3 millions de dollars	45 000 clients
Rebout d'énergie commerciale	4,1 millions de dollars	1 200 clients commerciaux

Options de facturation et de paiement numériques

L'infrastructure de paiement numérique comprend:

• Payage des factures en ligne
• Projet bancaire automatique
• Paiements de carte de crédit
• Plates-formes de paiement mobiles

Initiatives d'engagement communautaire et d'éducation énergétique

Statistiques des programmes communautaires:

Initiative	Portée annuelle	Investissement
Programmes d'éducation scolaire	75 districts scolaires	$650,000
Projets solaires communautaires	3 500 participants	1,2 million de dollars

Evergy, Inc. (EVRG) - Modèle commercial: canaux

Portail Web en ligne

Le portail Web en ligne d'Evergy dessert environ 1,6 million de clients électriques à travers le Kansas et le Missouri. La plate-forme numérique traite en moyenne 725 000 paiements de factures mensuels en ligne.

Métrique du canal numérique	Volume annuel
Paiements de factures en ligne	8,7 millions de transactions
Comptes d'utilisateurs du portail Web	463 000 utilisateurs enregistrés

Applications de smartphone mobile

L'application mobile d'Evergy prend en charge le suivi de la consommation d'énergie en temps réel et la gestion des factures pour les clients.

• Count de téléchargement d'application mobile: 218 000
• Utilisateurs actifs mensuels: 94 000
• Pourcentage de paiement de factures mobiles: 22% du total des paiements numériques

Centres d'appels de service client

Evergy exploite deux centres d'appels de service à la clientèle principaux situés au Kansas et au Missouri.

Métrique du centre d'appel	Performance annuelle
Interactions totales du client	1,2 million d'appels
Temps de résolution des appels moyens	7,3 minutes

Centres de paiement physiques

Evergy maintient 37 emplacements de paiement physique à travers les territoires de service du Kansas et du Missouri.

• Volume de transaction du centre de paiement: 312 000 par an
• Valeur de transaction moyenne: 127,50 $
• Périodes de paiement de pointe: première semaine et dernière de chaque mois

Offices énergétiques locaux et sensibilisation communautaire

Evergy exploite 12 bureaux de fiançailles communautaires locaux soutenant les programmes d'efficacité énergétique et les interactions clients.

Métrique de l'engagement communautaire	Performance annuelle
Participants du programme communautaire	48 000 personnes
Investissements du programme d'efficacité énergétique	18,7 millions de dollars

Evergy, Inc. (EVRG) - Modèle d'entreprise: segments de clientèle

Consommateurs d'électricité résidentielle

Evergy dessert environ 1,6 million de clients résidentiels à travers le Missouri et le Kansas en 2023.

Catégorie client	Nombre de clients	Aire de service
Consommateurs résidentiels	1,600,000	Missouri et Kansas

Entreprises commerciales et industrielles

Evergy fournit de l'électricité à environ 200 000 clients commerciaux et industriels.

• Grandes entreprises commerciales
• Petites et moyennes entreprises
• Installations de fabrication
• Établissements de vente au détail

Segment d'entreprise	Nombre de clients	Consommation d'énergie annuelle
Entreprises commerciales	175,000	23 456 GWh
Clients industriels	25,000	15 789 GWh

Organisations municipales et gouvernementales

Evergy dessert plus de 500 clients municipaux et gouvernementaux dans ses territoires de service.

• Gouvernements municipaux
• Installations d'État
• Infrastructure publique
• Établissements d'enseignement

Clients du secteur agricole

Evergy prend en charge environ 35 000 clients agricoles dans les régions rurales du Kansas et du Missouri.

Type de client agricole	Nombre de clients	Consommation d'énergie annuelle moyenne
Fermes	25,000	3 456 MWh
Entreprises agricoles	10,000	5 678 MWH

Coopératives de services publics

Evergy s'associe à 25 coopératives de services publics dans sa région de service.

• Coopératives électriques rurales
• Distribution de puissance en gros
• Accords d'infrastructure conjointes

Type coopératif	Nombre de partenariats	Énergie totale distribuée
Coopératives électriques rurales	25	8 765 GWh

Evergy, Inc. (EVRG) - Modèle d'entreprise: Structure des coûts

Frais de production d'électricité et d'achat de carburant

En 2022, le carburant total d'Evergy et l'achat de frais d'électricité étaient de 1 080 millions de dollars. La répartition des coûts de carburant comprend:

Type de carburant	Coût annuel
Charbon	612 millions de dollars
Gaz naturel	287 millions de dollars
Nucléaire	181 millions de dollars

Maintenance et mises à niveau des infrastructures

Evergy a investi 765 millions de dollars dans les dépenses en capital pour 2022, avec des allocations spécifiques:

• Infrastructure de transmission: 278 millions de dollars
• Mises à niveau du système de distribution: 412 millions de dollars
• Améliorations des installations de génération: 75 millions de dollars

Salaires et avantages sociaux des employés

Les dépenses totales liées aux employés pour 2022 étaient de 512 millions de dollars, notamment:

Catégorie de dépenses	Montant
Salaires de base	342 millions de dollars
Avantages sociaux	87 millions de dollars
Contributions à la retraite	83 millions de dollars

Coûts de conformité réglementaire

Les dépenses de conformité réglementaire d'Evergy ont totalisé 124 millions de dollars en 2022, notamment:

• Conformité environnementale: 68 millions de dollars
• Règlements sur la sécurité: 36 millions de dollars
• Représentation et frais juridiques: 20 millions de dollars

Investissements de recherche et développement

Les dépenses de R&D pour 2022 étaient de 42 millions de dollars, axées sur:

• Technologies d'énergie renouvelable: 22 millions de dollars
• Modernisation de la grille: 15 millions de dollars
• Programmes d'efficacité énergétique: 5 millions de dollars

Evergy, Inc. (EVRG) - Modèle d'entreprise: Strots de revenus

Ventes d'électricité aux clients résidentiels

En 2023, Evergy a déclaré des revenus de ventes d'électricité résidentielles de 1,86 milliard de dollars. Le taux d'électricité résidentiel moyen était de 12,47 cents par kilowatt-heure dans leurs territoires de service au Kansas et au Missouri.

Segment de clientèle	Total des clients	Revenus annuels
Clients résidentiels	1,6 million	1,86 milliard de dollars

Contrats d'électricité commerciaux et industriels

Les ventes d'électricité commerciale et industrielle ont généré 1,45 milliard de dollars de revenus pour Evergy en 2023. La société dessert environ 230 000 clients commerciaux et industriels dans ses zones de service.

Type de client	Nombre de clients	Revenus annuels
Clients commerciaux	200,000	1,2 milliard de dollars
Clients industriels	30,000	250 millions de dollars

Ventes de crédit d'énergie renouvelable

Evergy a généré 42 millions de dollars à partir des ventes de crédit aux énergies renouvelables en 2023. La société a 1 200 MW de capacité de production éolienne contribuant à ces crédits.

Frais de transmission de la grille

Les services de transmission et de distribution ont généré 680 millions de dollars de revenus pour Evergy en 2023. La société gère plus de 14 000 miles de lignes de transmission.

Type de service	Revenu	Infrastructure
Frais de transmission de la grille	680 millions de dollars	14 000 miles de lignes de transmission

Revenus du programme d'efficacité énergétique

Les programmes d'efficacité énergétique d'Evergy ont généré 35 millions de dollars de sources de revenus supplémentaires en 2023. Ces programmes couvrent les services de réponse à la demande et de la gestion de l'énergie.

• Participation du programme de réponse à la demande: 75 000 clients
• Revenus du programme d'efficacité énergétique: 35 millions de dollars
• Économies d'énergie totales: 250 millions de kWh

Evergy, Inc. (EVRG) - Canvas Business Model: Value Propositions

You're looking at the core promises Evergy, Inc. makes to its service territory across Kansas and Missouri as of late 2025. These aren't just mission statements; they are backed by capital plans and operational metrics.

Providing reliable, essential electric service to 1.7 million customers is the foundation. As of the third quarter of 2025, Evergy, Inc. serves approximately 1,678,900 customers across Kansas and Missouri. This customer base includes about 1,471,600 residences and 199,800 commercial firms, plus industrial companies and municipalities. The company emphasizes that about half of its power comes from carbon-free sources, which they link directly to creating more reliable energy.

The utility is actively positioning itself to capture significant future demand by enabling major economic development and industrial load growth. The economic development pipeline is robust, exceeding 15 gigawatts (GW). This includes a 4 to 6 GW opportunity from large new customers over the next decade. For instance, the announced Lambda AI factory and data center in Kansas City is expected to start with 24 megawatts (MW) of capacity, with potential to grow beyond 100 MW. The company's projected peak summer demand for 2025 is around 10,600 MW, showing the scale of these potential additions.

The commitment to advancing sustainability with a net-zero carbon goal by 2045 is a key proposition, though the path involves significant infrastructure shifts. Evergy has a long-term goal to achieve net-zero CO2e emissions for scope 1 and scope 2 by 2045, assuming enabling technologies and supportive policies are in place. By the end of 2024, the company achieved a 57 percent reduction in CO2 emissions from 2005 levels. Furthermore, sulfur dioxide and nitrogen oxide emissions have dropped by 98 percent and 90 percent, respectively, since 2005. The Integrated Resource Plan (IRP) update for 2025 projects coal nameplate capacity to fall from about 38 percent in 2025 to 31 percent by 2030.

Here's a look at the sustainability progress and infrastructure alignment:

• Net-zero CO2e target year: 2045.
• CO2 emissions reduction achieved by end of 2024 (from 2005 levels): 57 percent.
• Coal capacity percentage expected in 2025: 38 percent.
• Planned renewable energy additions in IRP: nearly 8,000 MW over two decades.
• Planned new, hydrogen-enabled natural gas generation: more than 7,500 MW over two decades.

To help customers manage costs, Evergy is offering energy efficiency programs under state mandates. For instance, the evaluation of the Missouri Energy Efficiency Investment Act (MEEIA) Cycle 3 Programs for Evergy Metro in Program Year 2024 showed total ex post gross savings of 32,193,641 kWh and 26,774 kW. In a prior proposal for Kansas under KEEIA, the company aimed to provide residential and business customers with $42 million in anticipated net bill savings.

The ability to deliver on reliability and sustainability while maintaining affordable rates while investing in infrastructure is financed through a massive capital outlay. Evergy has a planned infrastructure investment of $17.5 billion spanning 2025 through 2029. This investment implies an annualized rate base growth of ~8.5% from 2024 through 2029. For example, the rate case for Evergy Missouri West, effective January 1, 2025, resulted in a rate increase of just under 7 percent, equating to roughly $8 a month for average residential customers.

The $17.5 billion capital plan for 2025-2029 is broken down, showing where the investment is focused to support these value propositions:

Investment Category (2025 Allocation)	Amount (Millions USD)
Distribution Upgrades	$926 million
Transmission Investment	$547 million
New Generation Capacity	$501 million

This investment supports the expected 4-5% CAGR in total retail sales growth potential through 2029 from new large customers. Finance: draft 13-week cash view by Friday.

Evergy, Inc. (EVRG) - Canvas Business Model: Customer Relationships

You're managing an essential service, so your relationship with the customer base is fundamentally different from a typical product company. For Evergy, Inc. (EVRG), this relationship is defined by its status as a regulated utility across Kansas and Missouri.

Regulated monopoly relationship for essential service delivery

Evergy operates under a regulated monopoly structure. This means the relationship is mandated by state bodies, primarily the Kansas Corporation Commission and the Missouri Public Service Commission (PSC). The utility serves a massive footprint, keeping the lights on for approximately 1,678,900 customers across those two states. This customer base breaks down into roughly 1,471,600 residences, 199,800 commercial firms, and about 7,500 industrial companies, municipalities, and other utilities. To fund necessary infrastructure, regulators have approved significant cost recovery mechanisms; for instance, the Missouri PSC approved a plan to charge customers in advance for new gas plants, amounting to over $2.4 billion for Evergy's Missouri customers alone.

The core relationship here is one of mandated service provision, where reliability and rate approval are the key interaction points, rather than competitive pricing.

Proactive, multi-channel digital education for new rate structures (Time-of-Use)

To manage system load and comply with regulatory shifts, Evergy has heavily focused on migrating customers to Time-of-Use (TOU) rates. This required a massive, proactive education effort. The results of their multi-channel digital initiative were quite strong, showing high engagement. For example, in a recent transition, Evergy motivated about 30 percent of residential customers to pre-enroll in a time-based plan before they were automatically converted. Furthermore, the education campaign achieved 98 percent customer awareness of the new rate options and 90 percent awareness regarding the shift to time-based plans.

The pricing structure itself dictates the nature of the ongoing customer interaction. Under the Standard Peak Saver plan, for example, the price per kilowatt hour (kWh) can spike from $0.09 to $0.38 during peak summer hours (4 p.m. to 8 p.m. weekdays). The Default Time Based Plan, which is closest to past residential rates, still has a small price increase during those 4 p.m. to 8 p.m. peak hours every day.

Here's a quick look at the scale of the customer base and the success of the recent rate education:

Metric	Value	Context/Period
Total Customers Served	1,678,900	As of late 2025 (KS & MO)
Residential Customers	1,471,600	Customer Segment
Residential TOU Pre-Enrollment Rate	30 percent	Before automatic conversion
Customer Awareness of New Rates	98 percent	Post-education initiative
Summer Peak kWh Price Spike (Standard Plan)	$0.38	4 p.m. - 8 p.m. vs. baseline

Dedicated economic development teams for large industrial customers

For your largest customers-the industrial segment-the relationship shifts to one managed by dedicated economic development teams. These teams provide comprehensive support for businesses relocating or expanding within Evergy's service territory. This focus is clearly paying off, as the economic development pipeline remains robust. As of early 2025, there were projects representing more than 10 gigawatts (GWs) of incremental demand actively considering the service areas.

The team's direct support includes underwriting the cost of needed infrastructure, potentially covering initial construction costs up to the point the customer takes service, though a second circuit for redundancy is the customer's responsibility. Specific large customer activity shows tangible results:

• Projects Actively Building: 800 megawatts (MW) under construction.
• Projects Finalizing Agreements: Approximately 1.6 GWs, including three data center projects.
• Advanced Discussions: Approximately 2.9 GWs underway with land secured and studies in progress.

These large users, especially data centers, are a key relationship focus, often benefiting from cost-saving tariffs, such as those for auto industry suppliers receiving a reduced rate for a five-year period.

Customer service centers and online portals for billing and outage reporting

For day-to-day interactions, Evergy maintains a mix of digital and physical touchpoints. You can manage most routine tasks through the free Evergy App, which lets you report outages and make payments. For outage tracking specifically, customers use the Outage Map feature.

If you need face-to-face or personalized help, the 'Evergy Connect' centers offer in-person and virtual appointments. For instance, the Kansas City location has walk-in hours from Mon-Fri, 9am-4pm. Specialists at these centers help with understanding bills, payment assistance resources, and energy-efficiency demonstrations. For general inquiries across Kansas Metro, Missouri Metro, and Missouri West, the primary contact number is 888-471-5275. Customers can also use online portals to compare their bills over time and explore various rate plan options. If onboarding takes 14+ days, churn risk rises, so digital self-service is defintely key.

Evergy, Inc. (EVRG) - Canvas Business Model: Channels

You're looking at how Evergy, Inc. (EVRG) physically and digitally connects its service to its customers across Kansas and Missouri. The channels are the infrastructure and the communication pathways they use to deliver energy and information.

Physical transmission and distribution network (the grid)

The physical grid is Evergy, Inc.'s primary channel for energy delivery. This network is extensive, supporting the delivery of power to over one and a half million customers.

Evergy, Inc. is targeting significant capital investment to maintain and expand this channel. The updated Five-Year Capital Expenditure Plan for 2025E shows an expected investment of $2,541 million.

Here are the key statistics defining the scale of the physical network as reported for 2025:

Network Component	Metric	Value (Miles)	Value (km)	Value (Count)
Transmission Lines	Length	10,200	16,254	N/A
Distribution Lines	Length	60,400	98,009	N/A
Substations	Count	N/A	N/A	Nearly 875
Total Connections (Customers)	Count	N/A	N/A	1,678,900
Annual Load Delivered via T&D Grid	Volume	N/A	N/A	45,515 GWh

The total area covered by this network spans 120,725.43 km2. The company operates both transmission (high voltage) and distribution (low voltage) segments within the United States.

Digital channels: Evergy website, mobile apps, and customer portals

Digital platforms are crucial for customer self-service and information access. Evergy, Inc. uses its website, mobile apps, and customer portals to help customers manage their accounts and energy use.

While specific 2025 active user counts for the website or mobile app aren't public, past performance indicates strong customer adoption when digital education is deployed:

• Motivated about 30 percent of residential customers to pre-enroll in a time-based plan in roughly three months during a prior rate transition.
• Achieved 98 percent customer awareness of new rate options through digital education initiatives.
• Achieved 90 percent awareness of required time-based plan changes.

Outbound communications for rate changes and energy-saving tips

Outbound communications are used to proactively inform the customer base of changes, such as regulatory updates or efficiency programs. This channel is essential for managing compliance and customer expectations.

For example, in July 2025, Evergy, Inc. announced a unanimous settlement agreement in its Kansas Central rate case, which is a key event requiring broad outbound communication to affected customers. The company leverages multi-channel digital education initiatives, which include these outbound methods, to ensure high awareness of critical changes.

Key communication objectives include:

• Informing customers about new rate options, like Time-of-Use (TOU) plans.
• Delivering energy-saving tips to manage consumption.
• Ensuring regulatory compliance communication reaches all affected parties.

Field service teams for maintenance and emergency response

Field service teams are the physical extension of the channel, ensuring the reliability of the grid through maintenance and rapid response to outages. While the exact size of these teams is not a disclosed 2025 financial number, the commitment to grid health is reflected in capital planning.

The capital investment plan focuses on reliability, flexibility, and resiliency, which directly supports the effectiveness of field service operations. Furthermore, Evergy, Inc. integrates vegetation management strategies into its resiliency planning, a key activity performed by field teams, particularly given more extreme weather events.

Evergy, Inc. (EVRG) - Canvas Business Model: Customer Segments

You're looking at the core customer base that powers Evergy, Inc.'s regulated utility operations across Kansas and Missouri. This is the foundation of their service delivery and rate base growth strategy as of late 2025.

Evergy, Inc. serves approximately 1,678,900 customers in total across its service territories. The breakdown across the primary segments is detailed below.

Customer Segment	Account Count (Latest Reported)
Residential customers	1,471,600
Commercial firms	199,800
Industrial, municipal, and utility customers	7,500

The utility's service territory is actively attracting significant new, large-scale electricity users, which represents a major focus for future load and infrastructure investment.

The pipeline for high-growth, large-load customers, which includes data centers and advanced manufacturing, shows substantial potential demand.

• Total 'Tier 1' large load customer pipeline: 4.6 GW.
• Load actively under construction for large load customers, starting operations in 1H26: 1.1 GW.
• Load from two large data center customers with finalized agreements: 1 GW to 1.5 GW.
• Financial commitments received from these finalized data center customers: USD 200m.
• Pipeline in advanced discussions (land acquired/LOA signed): 2 GW to 3.5 GW.
• Financial commitments received for the advanced discussion pipeline segment: over USD 30m.
• Total incremental demand being actively considered across service territories: 15 GW.
• Number of data centers noted within the Evergy territory: 263.

The projected peak summer demand for Evergy in 2025 was approximately 10,600 MW. The utility is working on new rate structures, like a Large Load Tariff, to manage the service conditions and cost recovery for these large customers.

For the residential segment, Evergy motivated about 30 percent of these customers to pre-enroll in a time-based plan within roughly three months during a recent rate transition.

Demand Growth (2Q25 Weather-Normalized)	Percentage
Residential	1.3%
Commercial	2.6%
Industrial	-0.9%
Total Retail	1.4%

Evergy, Inc. (EVRG) - Canvas Business Model: Cost Structure

When you look at the cost structure for Evergy, Inc. (EVRG), you're really looking at the massive, long-term financial commitments required to run a regulated electric utility. These aren't the variable costs of a software company; these are the bedrock expenses that underpin the rate base you invest in.

Significant Capital Expenditures (CapEx) for Grid and Generation

The capital plan is a huge driver of costs, as Evergy, Inc. is heavily investing to modernize its system and enable economic development. For the 2025 through 2029 period, the total plan is set at approximately $17.5 billion. You need to know where that money is going, especially for the current year.

For the estimated 2025 fiscal year (2025E), the planned capital allocation breaks down like this:

• Distribution upgrades: $926 million
• Transmission investments: $547 million
• New Generation capacity: $501 million
• Legacy Generation: $363 million

The total estimated 2025E capital expenditure is $2,541 million. That $926 million for distribution alone shows the focus on grid hardening and automation, which is a major, non-negotiable cost for reliability.

Fuel and Purchased Power Costs for Electricity Generation

These costs fluctuate based on market prices and weather, but they are largely recoverable through customer rates, which is a key feature of the regulated model. Still, the sheer volume is significant. For the three months ended September 30, 2025, Evergy, Inc. reported Fuel and purchased power expenses of $393.1 million. That compares to $330.4 million for the three months ended June 30, 2025.

Operations and Maintenance (O&M) Expenses, Including Vegetation Management

Operations and Maintenance (O&M) covers the day-to-day running of the system, excluding major capital projects. This is where you see the impact of labor, materials, and preventative work. Evergy, Inc. has been focused on cost discipline, but inflation and increased reliability needs push these numbers up. For the third quarter of 2025 (three months ended September 30, 2025), O&M expense was $252.8 million.

Vegetation management is a critical part of this, as Evergy, Inc. integrates these strategies into its resiliency planning due to more extreme weather events. While a specific dollar figure for vegetation management isn't isolated, it falls within the overall O&M budget.

Interest Expense on Long-Term Debt Financing the Rate Base

Financing the massive capital expenditure plan requires taking on debt, and the interest expense is a direct, non-trivial cost. This expense is a key component that regulators allow the company to recover through rates, as it relates to the assets in the rate base. For the three months ended June 30, 2025, the reported Interest expense was $153.8 million. You see this expense noted as a drag on adjusted earnings per share in the third quarter of 2025 as well.

Depreciation and Amortization Expense on Regulated Assets

Depreciation and Amortization (D&A) reflects the systematic expensing of the utility's vast property, plant, and equipment over their useful lives. Since the rate base is growing due to CapEx, D&A naturally trends upward. For the three months ended September 30, 2025, Evergy, Inc. recorded Depreciation and amortization expense of $290.3 million. This was up from $288.4 million in the prior quarter ending June 30, 2025.

Here's a quick look at how some of these key operating costs trended across the first three quarters of 2025 (all figures in millions of USD):

Cost Category	Q1 2025 (Ended Mar 31)	Q2 2025 (Ended Jun 30)	Q3 2025 (Ended Sep 30)
Fuel and Purchased Power	355.3	330.4	393.1
Operating and Maintenance (O&M)	232.0	255.1	252.8
Depreciation and Amortization	288.1	288.4	290.3
Interest Expense	Not explicitly listed	153.8	Not explicitly listed

Finance: draft 13-week cash view by Friday.

Evergy, Inc. (EVRG) - Canvas Business Model: Revenue Streams

You're looking at the core engine of Evergy, Inc.'s financial stability, which is heavily anchored in its regulated utility structure. This means the bulk of the money comes from selling electricity within defined service territories in Kansas and Missouri, where rates are set by regulatory bodies.

The primary revenue driver is the Regulated utility gross margin from electricity sales to all customer classes. This is the regulated profit margin earned on the power delivered to residential, commercial, and industrial users. While the exact dollar amount for this margin for the TTM ended Q3 2025 isn't explicitly broken out in the latest releases, the overall health is reflected in the total top-line number.

For the trailing twelve months ended Q3 2025, Evergy, Inc. reported a total reported revenue of $5.88 billion. This revenue base is supported by ongoing investment recovery and growth.

A critical component of future revenue is the Recovery of regulated investments via rate base growth. Evergy has a five-year capital plan supporting an expected ~8.5% annualized rate base growth through 2029. This growth allows the company to earn a return on new infrastructure spending, which is key to their long-term outlook. For instance, a concrete example of securing this recovery was the unanimous settlement in the Kansas Central rate case in July 2025, which secured a $128 million retail revenue increase.

Another dedicated revenue stream involves Revenue from riders for energy efficiency and renewable programs. These riders are mechanisms, approved by regulators, that allow Evergy to recover specific costs associated with mandated or voluntary customer programs, like energy efficiency initiatives or renewable energy development, directly through customer bills. The company has noted that about half of its power currently comes from carbon-free sources, suggesting these programs are significant.

Here's a quick look at the key financial metrics that frame the revenue outlook:

Financial Metric	Reported/Guidance Figure	Period/Context
Total Reported Revenue (TTM)	$5.88 billion	Trailing Twelve Months ended Q3 2025
Adjusted EPS Guidance (Narrowed)	$3.92 to $4.02 per share	Full Year 2025
Rate Base Growth Projection	~8.5% annualized	Through 2029
Long-Term Adjusted EPS Growth Target	4% to 6% annually	Through 2029 (based on $4.02 midpoint)

The regulated nature of Evergy, Inc.'s business means revenue stability is high, but it is directly tied to regulatory approvals and the ability to grow the rate base to support capital deployment. You can see this focus in their long-term targets, which are anchored on the 2025 adjusted EPS guidance midpoint of $4.02 per share, with an expectation to grow in the upper half of the 4% to 6% range starting in 2026.

• Revenue is primarily derived from regulated electricity sales across Kansas and Missouri.
• Rate base growth is the mechanism to recover significant capital investments.
• The company is actively pursuing new generation projects, including natural gas and solar facilities.
• Growth in weather-normalized demand, bolstered by large economic development customers, supports revenue projections.

Finance: draft 13-week cash view by Friday.