Verint Systems Inc. (VRNT): History, Ownership, Mission, How It Works & Makes Money

Verint Systems Inc. (VRNT) is a leader in Customer Experience (CX) Automation, but do you know how a company with a fiscal year 2025 revenue of $909.2 million is reshaping the customer service landscape? This isn't just a software story; it's about an open platform and AI-powered bots that are already being used by over 80 Fortune 100 companies to drive measurable AI business outcomes, earning it multiple G2 and TrustRadius 2025 Best Software awards. With net income soaring to $65.0 million in the last fiscal year-a 265% jump from 2024-the market is clearly valuing its shift to AI, so understanding Verint's core mission and revenue engine is defintely critical for your investment strategy.

Verint Systems Inc. (VRNT) History

You want to understand the foundation of Verint Systems Inc. to gauge its current strategy, and that's smart. The company didn't start as a typical garage startup; it was an internal division that slowly carved out its own path, making its biggest, most defining moves in the last five years to focus entirely on Customer Experience (CX) automation.

Given Company's Founding Timeline

Year established

The entity that became Verint Systems was first established in 1994 as Comverse Infosys, a business unit within Comverse Technology.

Original location

The roots trace back to Woodbury, New York, USA, as a division of Comverse Technology. The current corporate headquarters are in Melville, New York.

Founding team members

As an internal unit, it didn't have a distinct startup founding team. However, Dan Bodner, who is the current CEO and Chairman, is a key figure who has led the company's evolution since its early days.

Initial capital/funding

The initial operations were funded internally by its parent company, Comverse Technology, rather than through external seed or venture capital.

Given Company's Evolution Milestones

Given Company's Transformative Moments

The biggest pivot for Verint Systems Inc. was the strategic decision to shed its legacy businesses and go all-in on Customer Experience (CX) Automation. This wasn't a slow drift; it was a deliberate, multi-year restructuring to simplify the business model and focus on recurring revenue.

The spin-off of Cognyte Software Ltd. in 2021 was a critical move, separating the government and cyber intelligence division from the commercial Customer Engagement business. This allowed the company to concentrate its Research and Development (R&D) and sales efforts on the high-growth, AI-driven CX market. It was a clean break.

The shift to a subscription-based model is defintely a core change. For the fiscal year ending January 31, 2025, approximately 80% of the company's revenue came from its subscription business, measured by Subscription Annual Recurring Revenue (ARR). This recurring revenue focus provides much better predictability for investors and analysts.

The pending acquisition by private equity firm Thoma Bravo, valued at approximately $2 billion, is the most recent transformative moment as of November 2025. This move is expected to accelerate its CX Automation strategy as a private entity, with a focus on partnering with other portfolio companies like Calabrio.

Here's the quick math on the focus shift: the company reported annual revenue of $909.19 million for the fiscal year ending January 31, 2025, with a net income of $65.0 million. The growth is now tied to its open platform and the Da Vinci AI engine, which is the core of its current value proposition. You can dig deeper into the company's strategic focus in the Mission Statement, Vision, & Core Values of Verint Systems Inc. (VRNT).

• Shed non-core assets to focus on CX.
• Transitioned to a cloud-first, subscription-based model.
• Adopted the Verint Open Platform and Da Vinci AI for differentiation.

Verint Systems Inc. (VRNT) Ownership Structure

Verint Systems Inc. is a publicly-traded technology company, listed on the NASDAQ exchange under the ticker VRNT, and is overwhelmingly controlled by institutional money. As of November 2025, the company has a market capitalization of approximately $1.22 Billion USD, reflecting its status as a mid-cap player in the Customer Engagement software space.

This structure means strategic decisions are heavily influenced by the perspectives of large investment firms, which is defintely a factor to consider in stock volatility and long-term strategy. You're essentially betting alongside the biggest players on Wall Street.

Verint Systems Inc.'s Current Status

Verint Systems is a public company, trading on the NASDAQ. This public status subjects the company to rigorous reporting and transparency requirements, including regular filings with the Securities and Exchange Commission (SEC).

The company's focus remains on its AI-powered Customer Engagement solutions, which drove revenue of $165.52 million in the most recent reported quarter (Q2 2026), though this was below analyst estimates.

Verint Systems Inc.'s Ownership Breakdown

The ownership structure is highly concentrated among institutional investors, which is typical for a mature, publicly-traded tech company. This high percentage of institutional ownership-nearly 95%-suggests a strong belief in the company's long-term strategy, particularly its shift toward an AI-driven platform.

Here's the quick math on who owns the shares and how the power is distributed:

The CEO, Dan Bodner, directly owns about 0.83% of the company's shares, which gives him a significant personal stake in the company's performance, even within the small insider/retail float.

For a deeper dive into the major institutional holders, you might want to check out Exploring Verint Systems Inc. (VRNT) Investor Profile: Who's Buying and Why?

Verint Systems Inc.'s Leadership

The company is steered by a seasoned executive team, with many leaders having long tenures, which provides stability but also presents a potential risk if they miss a major market shift. Dan Bodner has been the Chief Executive Officer since the company's inception in 1994, bringing over three decades of leadership to the role.

The key players guiding the company's strategy as of November 2025 include:

• Dan Bodner: Chief Executive Officer and Chairman of the Board. His total compensation for the 2025 fiscal year was approximately $10.83 million.
• Elan Moriah: President.
• Grant Highlander: Chief Financial Officer (CFO). He has over twenty years of financial leadership experience in the technology and software industries.
• Rob Scudiere: Chief Technology Officer (CTO). He oversees the engineering and cloud operations teams globally.
• Anna Convery: Chief Marketing Officer (CMO). She joined in March 2025 and has global responsibility for all marketing functions.

The board is led by William Kurtz, the Lead Independent Director since July 2024, ensuring a degree of independent oversight despite the CEO also holding the Chairman role.

Verint Systems Inc. (VRNT) Mission and Values

Verint Systems Inc. guides its strategy with a core purpose focused on Customer Experience (CX) Automation, aiming to deliver tangible, AI-powered business outcomes for its global client base. This mission is anchored by five non-negotiable core values that shape its internal culture and external engagements, ensuring integrity and customer success are paramount.

Verint Systems Inc.'s Core Purpose

As a seasoned analyst, I see the company's purpose as a clear mandate to help large enterprises navigate the complexity of customer interactions using artificial intelligence (AI). This focus is critical, especially when the trailing twelve-month revenue for the company is around $894 million as of October 2025, demonstrating a significant market position in this niche.

Official mission statement

The company's mission is to simplify, modernize, and automate customer engagement through innovative solutions, transforming raw data into actionable intelligence. This is not just about software; it's about empowering organizations-including over 80 of the Fortune 100 companies-to make better, faster decisions.

• Simplify Engagement: Streamline complex customer interaction processes.
• Modernize Operations: Shift clients to cloud-based and AI-driven platforms.
• Automate CX: Use AI-powered bots to deliver measurable business outcomes, now.

For a deeper dive into the market's reaction to this strategy, you should check out Exploring Verint Systems Inc. (VRNT) Investor Profile: Who's Buying and Why?

Vision statement

Verint Systems Inc.'s forward-looking vision centers on leading the Customer Experience (CX) Automation market, leveraging its open platform strategy and differentiated AI capabilities. The core idea is to deliver 'AI Business Outcomes, Now™.' In Q1 of the fiscal year ending January 31, 2026, the company reported Annual Recurring Revenue (ARR) growth accelerated to 6% year-over-year, which is the defintely the clearest near-term indicator of this vision's traction.

• AI-Powered Leadership: Continuously innovate with AI and automation to meet evolving customer needs.
• Tangible Value: Ensure solutions provide measurable, real-world value to customers, not just technology.
• Market Expansion: Grow market share from its current base, which saw fiscal year 2024 revenue of approximately $906.4 million.

Verint Systems Inc. slogan/tagline

The company has successfully branded itself around its core offering, making its tagline a direct statement of its value proposition and market position. This is a smart move, clearly communicating their focus to investors and customers alike.

• The CX Automation Company™

This simple, powerful tagline encapsulates their commitment to automating customer experience, which is where the real cost savings and efficiency gains lie for their enterprise clients.

Core Values and Cultural DNA

Verint Systems Inc. is built on five core values that dictate its cultural DNA, guiding everything from product development to customer relationships. These values are the bedrock for maintaining trust and driving innovation in a high-stakes technology sector.

• Integrity: The commitment to do what's right in all business dealings.
• Innovation: The drive to create leading solutions for real-world business challenges.
• Transparency: Fostering mutual trust and collaborative working relationships.
• Humility: Viewing successes as milestones and mistakes as opportunities for improvement.
• Passion: A deep commitment to making customers and partners successful.

This focus on integrity and customer success is what gives the company a competitive edge beyond its technology stack. It's about delivering on the promise of the platform.

Verint Systems Inc. (VRNT) How It Works

Verint Systems Inc. works by automating customer experience (CX) workflows for large enterprises, using an open, cloud-based platform to seamlessly blend human and artificial intelligence (AI) labor. The core business is selling subscription-based software-as-a-service (SaaS) solutions that drive tangible AI business outcomes, like reducing labor costs and improving customer satisfaction.

Verint Systems Inc. Product/Service Portfolio

Verint's platform is designed to close what they call the Engagement Capacity Gap-the growing chasm between rising customer expectations and a company's ability to meet them. The platform is modular, built on the Verint Customer Engagement Cloud Platform, which is powered by the Verint Da Vinci AI & Analytics™ engine.

Verint Systems Inc. Operational Framework

The company's operational framework centers on delivering 'AI Business Outcomes, Now™,' which means quick, measurable return on investment (ROI) for customers. Honestly, this focus is what separates them in a crowded market; it's not just about cool tech, but about cost reduction and efficiency.

The platform's architecture is key. It uses a multi-LLM (Large Language Model) approach, orchestrated by Verint Da Vinci AI, to select the best AI model for a specific task. This is crucial because a single AI model can't handle every customer interaction perfectly.

Here's the quick math on how they create value:

• Data Unification: The Engagement Data Hub™ pulls together all interaction and experience data from a customer's ecosystem-CRM, CCaaS, UCaaS, etc.-in one place.
• Automation: AI-powered bots automate targeted customer experience (CX) workflows, like post-call summarization or intraday forecasting.
• Monetization: The business model is heavily focused on subscription Annual Recurring Revenue (ARR). As of Q4 FYE 2025, subscription ARR reached $712 million. This ratable (subscription-based) model provides predictable revenue streams, which is what investors defintely like.

For a deeper look at the money flow, you should check out Exploring Verint Systems Inc. (VRNT) Investor Profile: Who's Buying and Why?

Verint Systems Inc. Strategic Advantages

Verint Systems Inc. maintains its market position through a few clear, structural advantages that make it sticky for large enterprises. Their full fiscal year 2025 revenue was $909.2 million, a testament to their established customer base and transition to a cloud model.

• Enterprise Penetration: They serve more than 80 of the Fortune 100 companies. This deep entrenchment in the world's largest brands creates a high barrier to entry for competitors.
• AI-First Platform: The rapid adoption of their AI bots is a significant differentiator. Their AI Annual Recurring Revenue (ARR) now represents 50% of their total ARR, showing a strong, accelerating shift to high-value automation. This isn't a bolt-on feature; it's the core product.
• Open Architecture: Their Open Platform philosophy means they don't force a rip-and-replace strategy. They augment existing Customer Relationship Management (CRM) and contact center systems, which dramatically lowers the implementation risk for CIOs. This flexibility is a huge competitive edge against closed-ecosystem rivals.

Verint Systems Inc. (VRNT) How It Makes Money

Verint Systems Inc. generates the vast majority of its revenue by selling its Customer Experience (CX) automation software and services, primarily through a subscription-based, cloud-first model that emphasizes recurring income.

The company's financial health is increasingly tied to its shift from selling one-time perpetual software licenses to selling Software-as-a-Service (SaaS) subscriptions, which creates a predictable revenue stream and higher long-term customer value.

Verint Systems Inc.'s Revenue Breakdown

As of the second quarter of the fiscal year ending January 31, 2026 (Q2 FYE 2026), which ended July 31, 2025, the company's revenue streams reflect a strong commitment to its recurring cloud model, with total revenue for the quarter at $208.01 million.

The Total Recurring Revenue stream, which includes SaaS subscriptions and maintenance, accounted for approximately $165.52 million in Q2 FYE 2026. The Non-Recurring Revenue, which includes perpetual software licenses and professional services, made up the remainder, approximately $42.49 million.

• Subscription Annual Recurring Revenue (ARR), a key forward-looking metric, grew 6.4% year-over-year to $728 million as of July 31, 2025.
• The high-growth component, AI ARR (Annual Recurring Revenue from AI-powered solutions), surged 21.2% year-over-year to $372 million, showing where the future growth engine lies.
• The non-recurring segments are shrinking, with Perpetual revenue down 4% and Professional Services revenue down 15.1% year-over-year in the same quarter, which is a healthy sign of the successful cloud transition.

Business Economics

The economic engine of Verint Systems is built on the high-margin, sticky nature of enterprise software subscriptions, particularly those powered by Artificial Intelligence (AI) and delivered via a hybrid cloud model. This model allows customers to adopt new AI tools without a full, costly migration of their legacy on-premise systems.

The company's pricing strategy is centered on its open, AI-powered platform, which is sold primarily as a subscription. They focus on selling 'AI Business Outcomes' rather than just software features, which justifies premium pricing and expansion. New SaaS Annual Contract Value (ACV) bookings from new deals, excluding cloud conversions, grew 37% in Q3 FYE 2025, a strong indicator of new customer demand.

• High Gross Margins: Non-GAAP gross margins are consistently strong, typically ranging between 66% and 74% across recent quarters, which is standard for a mature software company.
• Recurring Revenue Focus: The push to a SaaS model ensures revenue predictability, moving from lumpy, one-time license sales to a steady stream of cash flow.
• Customer Acquisition Cost (CAC) vs. Lifetime Value (LTV): The high initial cost to acquire a large enterprise customer is offset by multi-year subscription contracts, leading to a high LTV, a hallmark of successful SaaS economics.

Verint Systems Inc.'s Financial Performance

The company's financial performance for the fiscal year ending January 31, 2025 (FYE 2025), showed a company in transition, successfully managing the shift to a higher-margin recurring model while maintaining overall top-line stability and improving profitability.

The full-year outlook for FYE 2025 projected non-GAAP revenue of $933 million (plus or minus 2%), reflecting approximately 5% growth when adjusted for a prior divestiture. This top-line growth, coupled with margin expansion, drove strong earnings.

• Full-Year Revenue (FYE 2025 Guidance): Approximately $933 million.
• Non-GAAP Diluted EPS (FYE 2025 Guidance): Expected to be $2.90 at the midpoint of the revenue guidance.
• Net Income (GAAP FY 2025): Reported a significant increase to $65.0 million, up 265% from the prior fiscal year, demonstrating improved profitability.
• Gross Margin Expansion: Management expected at least 150 basis points of non-GAAP gross margin expansion for the full FYE 2025, driven by the favorable mix shift to higher-margin recurring revenue.

The pending acquisition by Thoma Bravo, a private equity firm, for an enterprise value of $2 billion, further validates the long-term value of Verint's recurring revenue base and its leadership position in CX Automation. For a deeper dive into the company's balance sheet and cash flow, you should read Breaking Down Verint Systems Inc. (VRNT) Financial Health: Key Insights for Investors.

Verint Systems Inc. (VRNT) Market Position & Future Outlook

Verint Systems Inc. is strategically positioned as a leader in Customer Experience (CX) Automation, leveraging its AI-powered Open Platform to drive tangible business outcomes for large enterprises. The company's near-term outlook is tied to its accelerating Annual Recurring Revenue (ARR) growth, particularly in its AI-driven solutions, despite facing headwinds from the unpredictable nature of its unbundled Software-as-a-Service (SaaS) deals.

For the fiscal year ending January 31, 2025 (FYE 2025), Verint reported total revenue of $909.2 million, and its AI ARR grew 24% year-over-year to $354 million as of the first quarter of FYE 2026. This AI momentum is the core driver for its forecasted full-year FYE 2026 revenue guidance of approximately $960 million (plus or minus 3%), signaling a clear focus on high-growth, recurring revenue streams.

Competitive Landscape

The Customer Engagement and Workforce Optimization (WFO) market is competitive, dominated by a few key players. Verint competes directly with larger, more diversified software firms, differentiating itself through its open, hybrid-cloud approach to CX Automation.

Here's the quick math: NICE's full-year 2025 revenue forecast is nearly $3 billion, which shows the scale difference compared to Verint's $960 million revenue guidance for FYE 2026. Still, Verint's competitive standing is strong in the Workforce Engagement Management (WEM) space, where a Gartner Peer Insights comparison placed its Overall Capability Score at 41% against NICE's 44%.

Opportunities & Challenges

The shift to AI-first customer service presents both Verint's biggest opportunity and its most immediate challenge. You need to watch how quickly they can convert their AI pipeline into predictable revenue.

Industry Position

Verint is firmly established as a leader in the Customer Experience Management (CXM) and Knowledge Management (KM) categories, recognized as an 'Exemplary' vendor by ISG in its 2025 Buyers Guide.

• Rated first in market position for Knowledge Management for the second consecutive year.
• Named a Leader in Customer Experience Management (CXM) and Customer Journey Management (CJM).
• Over 90 Fortune 500 companies utilize its AI-powered bots, demonstrating deep penetration in the large enterprise segment.
• The market is defintely shifting: 86% of consumers now view AI as essential for rapid problem resolution, validating Verint's AI-centric strategy.

The company's focus on delivering measurable AI Business Outcomes, Now™-like the healthcare insurer that achieved a $70 million increase in agent capacity using Verint's AI solutions-is its core value proposition. For a deeper dive into the capital behind this trajectory, you should read Exploring Verint Systems Inc. (VRNT) Investor Profile: Who's Buying and Why?