Verint Systems Inc. (VRNT): Análisis PESTLE [Actualizado en Ene-2025]

En el panorama en rápida evolución de la tecnología y la seguridad empresarial, Verint Systems Inc. se encuentra en la intersección de la innovación y la complejidad estratégica. Este análisis integral de la mano presenta los desafíos y oportunidades multifacéticas que enfrentan un líder mundial en soluciones de participación y ciberseguridad del cliente, explorando cómo los factores políticos, económicos, sociológicos, tecnológicos, legales y ambientales dan forma a la trayectoria de la compañía en un mundo digital cada vez más interconectado. Sumerja más profundo para descubrir la intrincada dinámica que impulsa el posicionamiento estratégico de Verint y el potencial para el crecimiento futuro.

Verint Systems Inc. (VRNT) - Análisis de mortero: factores políticos

Contratos de ciberseguridad del gobierno de los Estados Unidos

En el año fiscal 2023, Verint aseguró $ 247.3 millones en contratos del gobierno federal, con 62% específicamente centrado en las soluciones de ciberseguridad e inteligencia.

Tipo de contrato	Valor	Porcentaje de ingresos del gobierno
Contratos de ciberseguridad	$ 153.3 millones	62%
Soluciones de inteligencia	$ 94 millones	38%

Impacto de tensiones geopolíticas

Mercado de tecnología de vigilancia global proyectado para llegar $ 54.6 mil millones Para 2025, impulsado por el aumento de las incertidumbres geopolíticas.

• Crecimiento del mercado de seguridad de Medio Oriente: 8.7% anualmente
• Gasto de ciberseguridad del gobierno de América del Norte: $ 22.4 mil millones en 2023
• Mercado de ciberseguridad de la Unión Europea: $ 39.5 mil millones

Requisitos de cumplimiento regulatorio

Verint invertido $ 43.2 millones en desarrollo de productos relacionados con el cumplimiento en 2023.

Marco regulatorio	Inversión de cumplimiento
Cumplimiento de GDPR	$ 18.7 millones
Cumplimiento de CCPA	$ 12.5 millones
Cumplimiento de HIPAA	$ 12 millones

Regulaciones internacionales de privacidad de datos

Cuota de mercado del software de cumplimiento global de Verint: 17.3% en 2023.

• Mercado de software de privacidad de datos globales: $ 6.2 mil millones
• Número de regulaciones internacionales de protección de datos rastreadas: 127
• Inversión estimada de tecnología de cumplimiento: $ 3.8 mil millones a nivel mundial

Verint Systems Inc. (VRNT) - Análisis de mortero: factores económicos

Inversión continua en soluciones de seguridad y participación del cliente

Verint Systems reportó ingresos totales de $ 876.7 millones para el año fiscal 2023, con Soluciones de ciberseguridad y participación del cliente que representan el 62% de los ingresos totales. El gasto del mercado de seguridad empresarial alcanzó los $ 172.3 mil millones a nivel mundial en 2023.

Segmento de mercado	Ingresos ($ M)	Índice de crecimiento
Soluciones de seguridad empresariales	543.5	7.2%
Soluciones de participación del cliente	333.2	5.9%

Impacto potencial de desaceleración económica en el gasto en tecnología corporativa

Las proyecciones de gasto tecnológico para 2024 indican un potencial Reducción del 3.5% en los presupuestos de TI empresariales. Gartner pronostica gastos de TI globales en $ 5.06 billones en 2024, en comparación con $ 5.1 billones en 2023.

Servicios financieros y diversificación de ingresos del sector de telecomunicaciones

Desglose de ingresos de Verint por el sector:

Sector	Contribución de ingresos	Penetración del mercado
Servicios financieros	35.6%	42 de los 50 mejores bancos
Telecomunicaciones	27.3%	38 de las 50 principales compañías de telecomunicaciones

Potencial de crecimiento del mercado de transformación digital

Mercado global de transformación digital proyectado para llegar $ 1.248 billones para 2027, con una tasa de crecimiento anual compuesta del 16,5%. El posicionamiento de Verint en la experiencia del cliente y las soluciones de seguridad se alinea con esta tendencia.

Métrica de transformación digital	Valor 2023	Proyección 2027
Tamaño del mercado	$ 595.4 mil millones	$ 1.248 billones
Tocón	16.5%	16.5%

Verint Systems Inc. (VRNT) - Análisis de mortero: factores sociales

Aumento de las preocupaciones de privacidad en el lugar de trabajo Impacto la aceptación de la tecnología de vigilancia

Según una encuesta de 2023 Gartner, el 68% de los empleados expresan su preocupación por las tecnologías de monitoreo del lugar de trabajo. El seguimiento del sentimiento de privacidad de los empleados revela:

Categoría de preocupación por privacidad	Porcentaje
Monitoreo de la actividad digital	47%
Videovigilancia	35%
Seguimiento de rendimiento	53%

Creciente demanda de soluciones de gestión de la experiencia del cliente

El tamaño del mercado global de la gestión de la experiencia del cliente alcanzó los $ 11.34 mil millones en 2023, con una tasa compuesta anual proyectada del 16.2% hasta 2028.

Segmento de mercado	2023 ingresos	Índice de crecimiento
Soluciones empresariales CX	$ 4.67 mil millones	15.8%
Plataformas CX basadas en la nube	$ 3.92 mil millones	17.3%

Las tendencias de trabajo remoto aceleran las tecnologías de monitoreo de interacción digital

Las estadísticas de trabajo remotos indican que el 28% de los empleados a tiempo completo mantienen acuerdos de trabajo híbridos en 2024, lo que impulsa la demanda de monitoreo de interacción digital.

Modelo de trabajo	Porcentaje	Tasa de adopción de tecnología
Completamente remoto	12%	65%
Híbrido	28%	52%
In situ	60%	38%

El aumento de la conciencia de ciberseguridad impulsa la adopción de tecnología de seguridad empresarial

El gasto mundial en ciberseguridad alcanzó los $ 188.4 mil millones en 2023, con inversiones de tecnología de seguridad empresarial que crecieron un 14,3% anual.

Segmento de tecnología de seguridad	2023 inversión	Índice de crecimiento
Seguridad de la red	$ 62.3 mil millones	12.7%
Seguridad en la nube	$ 45.6 mil millones	16.9%
Seguridad de punto final	$ 29.8 mil millones	15.4%

Verint Systems Inc. (VRNT) - Análisis de mortero: factores tecnológicos

Integración avanzada de IA y aprendizaje automático en plataformas de participación del cliente

Verint Systems invirtió $ 179.2 millones en I + D en el año fiscal 2023, centrándose en las tecnologías de participación del cliente impulsadas por la IA. Las soluciones de AI de la compañía procesan aproximadamente 3.500 millones de interacciones de clientes anualmente en múltiples canales de comunicación.

Métrica de tecnología	2023 datos
Inversión de I + D	$ 179.2 millones
Interacciones con el cliente procesadas por AI	3.500 millones
Modelos de aprendizaje automático implementado	47 modelos especializados

Inversión continua en análisis y soluciones de seguridad basadas en la nube

Los ingresos en la nube de Verint alcanzaron los $ 456.3 millones en 2023, lo que representa el 62% de los ingresos totales de la compañía. La compañía mantiene el tiempo de actividad del servicio en la nube del 99.98% y admite más de 10,000 implementaciones de la nube empresarial a nivel mundial.

Métrica de rendimiento de la nube	2023 estadísticas
Ingresos en la nube	$ 456.3 millones
Tiempo de actividad del servicio en la nube	99.98%
Implementaciones de la nube empresarial	10,000+

Las tecnologías de análisis biométricos y predictivos emergentes mejoran las capacidades del producto

Verint implementó 23 nuevas soluciones de autenticación biométrica en 2023, con Precisión de reconocimiento de voz que alcanza el 97.6%. Los módulos de análisis predictivo aumentan la precisión de la predicción de la retención del cliente a 89.4% en múltiples verticales de la industria.

La transformación digital rápida en todas las industrias crea nuevas oportunidades de mercado

Las soluciones tecnológicas de Verint penetraron en 68 países en 2023, con expansión del mercado en sectores de salud, servicios financieros y telecomunicaciones. Los contratos de solución tecnológica aumentaron en un 42% en comparación con el año fiscal anterior.

Métrica de expansión del mercado	2023 datos
Países con implementaciones activas	68
Crecimiento de contrato	42%
Nuevas verticales de la industria ingresadas	4

Verint Systems Inc. (VRNT) - Análisis de mortero: factores legales

Cumplimiento de GDPR, CCPA y Regulaciones Internacionales de Protección de Datos

A partir de 2024, Verint Systems Inc. ha asignado $ 3.2 millones para los esfuerzos globales de cumplimiento de la protección de datos. La compañía mantiene el cumplimiento de las regulaciones clave en múltiples jurisdicciones.

Regulación	Estado de cumplimiento	Inversión anual de cumplimiento
GDPR	Cumplimiento total	$ 1.5 millones
CCPA	Cumplimiento total	$850,000
LGPD (Brasil)	Obediente	$450,000
Pipeda (Canadá)	Obediente	$400,000

Riesgos potenciales de litigio de propiedad intelectual en mercados de tecnología competitiva

Cartera de propiedades intelectuales: Verint Systems posee 276 patentes activas a partir del Q1 2024, con un valor estimado de protección de patentes de $ 87.3 millones.

Categoría de patente	Número de patentes	Riesgo de litigio potencial
Tecnologías de participación del cliente	124	Medio
Inteligencia de seguridad	92	Bajo
Optimización de la fuerza laboral	60	Bajo

Desafíos regulatorios de ciberseguridad y privacidad de datos en curso

Verint Systems ha invertido $ 4.7 millones en infraestructura de ciberseguridad y mecanismos de cumplimiento en 2024.

• Presupuesto de ciberseguridad: $ 4.7 millones
• Personal de cumplimiento dedicado: 22 empleados a tiempo completo
• Auditorías de seguridad de terceros anuales: 3 evaluaciones integrales

Requisitos de cumplimiento del contrato del gobierno y autorización de seguridad

Sector gubernamental	Contratos activos	Nivel de autorización de seguridad
Gobierno federal	12 contratos activos	Ultrasecreto
Departamento de defensa	7 contratos activos	Secreto
Agencias de inteligencia	5 contratos activos	Clasificado

Gasto de cumplimiento: $ 6.3 millones asignados para el cumplimiento del contrato del gobierno y el mantenimiento de la autorización de seguridad en 2024.

Verint Systems Inc. (VRNT) - Análisis de mortero: factores ambientales

Compromiso de reducir la huella de carbono corporativo a través de las tecnologías en la nube

Verint Systems Inc. informó un Reducción del 22% en las emisiones directas de carbono a través de la implementación de tecnología en la nube en 2023. La estrategia de migración de infraestructura en la nube de la compañía dio como resultado 3.750 toneladas métricas de reducción equivalente de CO2.

Año	Reducción de emisiones de carbono	Impacto en la infraestructura de la nube
2023	22%	3.750 toneladas métricas CO2E

Centro de datos de eficiencia energética y desarrollo de infraestructura en la nube

Verint invertido $ 4.2 millones en tecnologías de centros de datos de eficiencia energética durante 2023. La compañía logró 37% de efectividad de uso de energía (PUE) a través de su infraestructura en la nube.

Categoría de inversión	Monto de la inversión	Métrica de eficiencia energética
Tecnologías del centro de datos	$4,200,000	37% Pue

Las soluciones de trabajo remoto contribuyen a una reducción de las emisiones de viajes corporativos

Plataformas de trabajo remotos de Verint habilitados Reducción del 68% en las emisiones de viajes corporativos. Las soluciones de colaboración de la fuerza laboral de la compañía respaldan 3.200 empleados remotos en minimizar la huella de carbono.

Métrica de trabajo remoto	Reducción de emisiones de viajes	Empleados remotos
Impacto corporativo	68%	3.200 empleados

Diseño de tecnología sostenible y prácticas de adquisición

Verint implementado Pautas de adquisición sostenibles, con El 92% de los proveedores de hardware que cumplen con los estándares de cumplimiento ambiental. La empresa asignó $ 3.7 millones para la investigación y desarrollo de tecnología sostenible.

Métrico de adquisición	Cumplimiento del proveedor	Inversión de I + D
Estándares ambientales	92%	$3,700,000

Verint Systems Inc. (VRNT) - PESTLE Analysis: Social factors

Sociological

You need to understand that Verint Systems Inc.'s core business is directly tied to a massive, ongoing shift in how people want to interact with the brands they buy from. This isn't just a technology trend; it's a deep sociological change where speed and efficiency now trump traditional notions of customer service empathy. Frankly, your customers just want their problem solved, fast.

The company's growth is fueled by this consumer demand for automation and digital-first experiences. Verint's own 2025 State of Customer Experience report shows a clear mandate: a staggering 86% of consumers value Artificial Intelligence (AI) for rapid problem resolution. This means the market for Verint's AI-powered Customer Experience (CX) Automation platform is defintely expanding, not contracting.

Strong consumer demand for automation; 86% value AI for rapid problem resolution.

The preference for quick, self-service solutions is a massive tailwind for Verint Systems Inc. Consumers, especially the younger demographics, are driving this shift. For example, the same 2025 report highlights that for the 18-to-34-year-old group, the acceptance of AI in customer service jumps to 98%. This is a structural change, not a fad, and it validates Verint's focus on AI-driven Annual Recurring Revenue (ARR), which reached $356 million by Q4 FYE 2025, accounting for nearly 50% of their total Subscription ARR.

The market is prioritizing efficiency over human interaction. In fact, 56% of consumers say getting information quickly is the most important part of a good customer experience, which is nearly four times more than those who prioritize empathy. This data is a direct green light for companies to invest in Verint's solutions, which promise to reduce agent workload by 30% to 50%.

Consumer preference for digital channels over phone interactions is at 73%.

The telephone is becoming a legacy channel. The social consensus is clear: digital dominates. The Verint Systems Inc. study found that 73% of consumers now prefer digital channels-like chat, social media, or self-service portals-over traditional phone interactions. This preference is even more pronounced among younger consumers, jumping to 89% for the 18-to-34-year-old cohort. This push toward digital-first engagement is why Verint's hybrid cloud platform, which integrates AI across all channels, is so well-positioned.

Here's the quick math on the channel shift:

Consumer Preference (2025)	Percentage	Implication for Verint
Prefer Digital Channels (Chat, Self-Service)	73%	High demand for Verint's AI-powered digital engagement tools.
Prefer Phone Interactions	27%	Declining relevance of traditional voice-only contact centers.
Value AI for Rapid Resolution	86%	Direct validation of the core product strategy (CX Automation).

Hybrid work model reduces the company's office footprint and employee commute emissions.

Verint Systems Inc. operates with a globally distributed workforce and has fully embraced a hybrid work model. This is a critical social factor for talent acquisition and retention. It allows the company to recruit top talent irrespective of their physical location, which is a significant competitive advantage in the high-demand tech sector. The company's success in this area is measurable:

• Certified as a Great Place To Work® for the third consecutive year as of November 2025.
• 85% of Verint employees globally said it is a great place to work in 2025.
• Hybrid model supports high scores in work-life balance and remote work categories.

The hybrid model also provides a tangible environmental benefit, even if the exact emissions reduction is not publicly quantified. Fewer employees commuting daily to the office means a smaller carbon footprint and a reduced need for expansive, costly office space, which optimizes capital spending.

Global workforce diversity: 28% of employees worldwide are female as of January 31, 2025.

Diversity and Inclusion (D&I) metrics are increasingly scrutinized by investors and customers, making them a key social factor. As of the end of the fiscal year, January 31, 2025, Verint Systems Inc. had approximately 3,800 employees worldwide. The company's D&I efforts show progress but also highlight areas for focus, especially in leadership.

The key diversity statistics for the global workforce as of January 31, 2025, are:

• Female employees globally: approximately 28% of the total employee base.
• Females in leadership roles globally: approximately 26%.
• Minorities in the U.S. workforce: approximately 30%.

While the 28% global female representation is a starting point, the slight drop to 26% in leadership roles suggests a need for targeted programs to ensure equitable career progression. This is a clear action item for the Human Resources department: develop a formal leadership pipeline program with measurable diversity targets by the next fiscal year.

Verint Systems Inc. (VRNT) - PESTLE Analysis: Technological factors

AI-driven Annual Recurring Revenue (ARR) Growth

You need to focus on what is driving the revenue, and for Verint Systems Inc. (VRNT), that is defintely Artificial Intelligence (AI). The company's focus on Customer Experience (CX) Automation, powered by AI, is the primary technological driver for its recurring revenue base.

The numbers show a clear acceleration: AI-driven Annual Recurring Revenue (ARR) increased 24% year-over-year (YoY) in the first quarter of fiscal year ending (FYE) 2026. This growth demonstrates that enterprise customers are rapidly adopting Verint's AI-powered solutions, like its bots, to achieve measurable business outcomes.

Here's the quick math on the AI's impact:

• AI-driven ARR for Q1 FYE 2026 reached $354 million.
• This AI-driven ARR now represents close to 50% of the company's total Subscription ARR.
• The company is targeting an exit ARR of approximately $768 million for the full FYE 2026, reflecting 8% YoY growth, with AI momentum being the core catalyst.

SaaS Bookings and AI Bot Adoption

The shift to a consumption-based, Software as a Service (SaaS) model is critical, but the technology-the AI bot-is what makes the contracts sticky. The company's SaaS bookings grew by 25% year-over-year between 2023 and 2025. This growth is a direct result of bundling AI into new contracts.

To be fair, the real story is the adoption rate of the AI tools. A significant 80% of new contracts signed during this period were tied to AI-powered bots. This high attach rate shows that AI is not an optional add-on; it is the core solution customers are buying to automate workflows, reduce labor costs, and improve customer satisfaction.

Hybrid Cloud Platform and Infrastructure Transition

The company's key technological differentiator is its hybrid cloud platform. This architecture allows customers to deploy Verint's AI-powered bots and solutions on top of their existing environments, whether they are on-premise or in the cloud. This approach reduces the friction of a full rip-and-replace project, which is a major barrier for large enterprises.

The strategic pivot to a high-margin, scalable SaaS business was supported by an infrastructure overhaul. The full transition of the platform to third-party cloud providers was completed in FYE 2025, which streamlined operations and increased scalability. This move is what enables the rapid deployment of AI and the 'start small, scale fast' sales motion.

What this estimate hides is the ongoing need for continuous Generative AI (GenAI) integration to maintain a competitive edge. Still, the hybrid cloud model is a strong moat.

Metric (FYE 2026 Focus)	Value/Rate	Context/Significance
AI-driven ARR Growth (Q1 YoY)	24%	Acceleration of AI-powered revenue adoption.
AI-driven ARR (Q1 FYE 2026)	$354 million	Concrete value of the AI-centric revenue stream.
AI-driven ARR as % of Subscription ARR (Q1 FYE 2026)	Close to 50%	Indicates AI is now the dominant revenue component.
SaaS Bookings Growth (2023-2025)	25%	Measures the success of the bundled SaaS strategy.
New Contracts with AI Bots	80%	High attachment rate confirming AI is a core enterprise demand.

Verint Systems Inc. (VRNT) - PESTLE Analysis: Legal factors

Facing shareholder investigation over the fairness of the $20.50 per share acquisition price.

You need to be clear-eyed about the immediate legal cloud hanging over Verint Systems Inc. The company's agreement to be acquired by Thoma Bravo for $20.50 per share in cash has triggered multiple shareholder investigations, which is a common but serious risk factor in a merger.

The core issue is a potential breach of fiduciary duty by the Board of Directors, meaning they may not have secured the best possible price for shareholders. Honestly, the price is the sticking point; Wall Street analysts had price targets ranging from $23.00 to $33.00 per share before the August 2025 announcement. This discrepancy is why law firms like Wohl & Fruchter LLP and The Ademi Firm are scrutinizing the deal. This kind of litigation can delay the closing, or, in a less likely but still possible scenario, force an increase in the acquisition price.

High regulatory compliance exposure due to global data privacy laws (GDPR, CCPA).

As a global leader in customer experience (CX) automation, Verint Systems Inc. operates directly in the crosshairs of evolving global data privacy regulations. The company's business model, which involves capturing, storing, and analyzing vast amounts of customer interaction data, gives it high regulatory compliance exposure.

The risks stem from the increasing scrutiny by government regulators and class action attorneys over how companies handle personally identifiable information (PII). This includes the European Union's General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), plus a patchwork of other state and international laws. Non-compliance doesn't just mean fines; it also means reputational harm, which can be devastating for a software vendor. The company has to constantly adapt its platform to these inconsistent and often conflicting laws across jurisdictions.

Significant past investment in compliance-related product development, totaling $43.2 million in 2023.

To mitigate this exposure, Verint Systems Inc. has consistently channeled capital into product development focused on compliance features. While the specific figure of $43.2 million in the fiscal year ended January 31, 2023 (FYE 2023), relates to the transfer of contract assets, it underscores the significant financial movements tied to multi-year Software as a Service (SaaS) contracts where compliance is a core component.

More broadly, the company's commitment to continuous innovation, which includes building in features for regulatory adherence, is clear in its core development spending. For the fiscal year ended January 31, 2025 (FYE 2025), Verint Systems Inc.'s net Research and Development (R&D) expenses increased by $15.5 million. That's a real investment in keeping the platform legally sound and competitive. You can see the scale of this commitment in the recent quarterly figures:

Metric	Period	Amount (in millions)	Context
Net Research and Development Expense	Three Months Ended April 30, 2025 (Q1 FYE 2026)	$36.73 million	Ongoing investment in core product, including compliance features.
Operating Income	Three Months Ended April 30, 2025 (Q1 FYE 2026)	$5.072 million	Shows R&D is a major expense relative to current operating profit.
Net Income Attributable to Common Shares	Year Ended January 31, 2025 (FYE 2025)	$65.0 million	The company's overall profitability in the face of these costs.

The company is spending to stay ahead of the curve. That's a strategic necessity, not a choice.

Merger agreement carries residual risks like potential termination or litigation.

The definitive merger agreement with Thoma Bravo, valued at approximately $2 billion, is not a done deal until it closes. The transaction is subject to customary closing conditions, including shareholder approval and the receipt of required regulatory approvals, which can be a lengthy process, especially with a private equity firm.

The agreement itself contains specific legal risks that limit the Board's options. For instance, the terms impose a significant financial penalty on Verint Systems Inc. if the company accepts a superior, competing bid. This 'breakup fee' acts as a deterrent to other bidders and is a real cost risk. Plus, ongoing litigation alleges that the proxy statement related to the merger contained misrepresentations regarding financial projections and potential conflicts of interest, which the company is actively defending against while voluntarily supplementing its disclosures. This litigation creates uncertainty and can delay the final closing, which was anticipated before the end of the current fiscal year (FYE 2026).

• Litigation alleges misrepresentation in the merger proxy statement.
• The deal includes a significant penalty for accepting a competing bid.
• The merger is valued at approximately $2 billion.

Finance: Monitor the ongoing shareholder litigation docket for any settlement or court-ordered disclosure changes by the end of the year.

Verint Systems Inc. (VRNT) - PESTLE Analysis: Environmental factors

You're looking at Verint Systems Inc. (VRNT) and trying to map their environmental risk and opportunity landscape, which is crucial for a long-term valuation model. The direct takeaway is that Verint's strategic shift to cloud providers has significantly de-risked their operational carbon footprint, but the company still faces a major challenge in its Scope 3 emissions-the carbon generated by customers actually using their core software products.

Overall positive net impact ratio of 27.5%, based on holistic value creation

Honestly, the environmental picture for a software company like Verint is often more complex than just checking the utility bill. That's why I look at holistic value creation metrics. According to The Upright Project, which quantifies a company's net impact, Verint maintains an overall positive net impact ratio of 27.5% as of the 2025 fiscal year. This means the positive value Verint creates-primarily in areas like Taxes, Jobs, and Creating knowledge-outweighs the negative impacts, even considering environmental factors.

Here's the quick math on where the company is creating the most significant positive value, which provides a buffer against environmental costs:

• Taxes: Significant contribution to public services.
• Jobs: High-value employment in the tech sector.
• Creating knowledge: Innovation in CX Automation and AI.

Still, the environmental factors are where the negative impacts are concentrated, so that's where we need to focus our risk analysis. The positive ratio is a good sign, but it doesn't eliminate the need for action on emissions and waste.

Completed shift to third-party cloud providers in FYE 2025 to leverage their carbon reduction goals

Verint defintely made a smart, strategic move in FYE 2025 by completing the full transition of both its internal data centers and external cloud operations to third-party cloud service providers. This isn't just an operational efficiency play; it's a major carbon-reduction strategy. By moving to hyperscalers-think Amazon Web Services or Microsoft Azure-Verint effectively outsources a substantial portion of its Scope 1 and 2 emissions (direct and power-related emissions) to entities with aggressive, industry-leading carbon goals.

For example, major cloud providers have public commitments like aiming for 100% renewable energy use by 2025 or striving to be carbon-negative by 2030. Verint leverages this scale and commitment without having to make the massive capital investment themselves. This move improves their carbon footprint almost instantly, but the benefit is indirect, as it relies on the providers meeting their targets.

Negative impacts identified in GHG Emissions and Waste, partly driven by core software products

Despite the cloud shift, Verint still has material negative impacts, primarily identified in GHG Emissions and Waste. The biggest surprise for many analysts is that the core software products themselves are the drivers of the emissions problem. For FYE 2025, Verint's most material source of emissions was preliminarily identified as Scope 3, Category 11: Use of Sold Products. This means the energy consumed by customers running Verint's software on their own infrastructure, or even in the cloud, is the largest part of the company's carbon footprint.

The negative contribution in the GHG Emissions category is driven mostly by the use of specific, high-demand products:

• Customer interaction tracking software
• Website visitor analytics software
• Customer service assurance software

To be fair, this is a common issue in the software industry; the carbon impact follows the product's use. The ongoing challenge is to optimize the software code itself for greater energy efficiency, reducing the Central Processing Unit (CPU) usage and overall resource consumption for the thousands of customers running it globally.

Here is a breakdown of the key environmental impact areas for Verint:

Impact Category	FYE 2025 Status	Primary Driver / Source	Strategic Action
Net Impact Ratio	+27.5% (Overall Positive)	Taxes, Jobs, Creating knowledge (Positive)	Maintain positive social/economic value.
Operational GHG Emissions (Scope 1 & 2)	Reduced/Transferred	Internal Data Centers, External Cloud Operations	Completed shift to third-party cloud providers.
GHG Emissions (Scope 3, Category 11)	Most Material Source	Customer use of core software products (e.g., interaction tracking)	Optimize cloud platform for lower CPU usage.
Waste	Identified Negative Impact	E-waste, general operational waste	Encourage supplier 'green' policies; ISO 14001 certified office.

Holds ISO 14001 Environmental Management Standard certification for its Columbia, Maryland office

On the governance side, Verint does show a commitment to formal environmental standards. The company holds the ISO 14001 Environmental Management Standard certification for its Columbia, Maryland office. This certification demonstrates that the company has a structured system in place to manage its environmental aspects, fulfill compliance obligations, and address risks and opportunities.

This ISO 14001 certification isn't a global fix, but it's a solid foundation. It covers things like their U.S. e-waste diversion program and helps establish company-wide guidelines for environmental performance. The next step for the company is to expand this formal management system beyond a single office to cover its global operations and supply chain more comprehensively.

Finance: Start tracking the energy consumption of the most resource-intensive software modules by Q1 FYE 2026 to quantify the Scope 3, Category 11 impact.