Verint Systems Inc. (VRNT): Analyse du Pestle [Jan-2025 MISE À JOUR]

Dans le paysage rapide de la technologie et de la sécurité des entreprises, Verint Systems Inc. se tient à l'intersection de l'innovation et de la complexité stratégique. Cette analyse complète du pilon dévoile les défis et les opportunités à multiples facettes auxquelles sont confrontés un leader mondial des solutions d'engagement client et de cybersécurité, explorant comment les facteurs politiques, économiques, sociologiques, technologiques, juridiques et environnementaux façonnent la trajectoire de l'entreprise dans un monde numérique de plus en plus interconnecté. Plongez plus profondément pour découvrir la dynamique complexe stimulant le positionnement stratégique de Verrint et le potentiel de croissance future.

Verint Systems Inc. (VRNT) - Analyse du pilon: facteurs politiques

Contrats de cybersécurité du gouvernement américain

Au cours de l'exercice 2023, Verrint a sécurisé 247,3 millions de dollars dans les contrats du gouvernement fédéral, avec 62% spécifiquement axé sur les solutions de cybersécurité et d'intelligence.

Type de contrat	Valeur	Pourcentage de recettes gouvernementales
Contrats de cybersécurité	153,3 millions de dollars	62%
Solutions de renseignement	94 millions de dollars	38%

Impact des tensions géopolitiques

Le marché mondial des technologies de surveillance prévue pour atteindre 54,6 milliards de dollars D'ici 2025, entraîné par l'augmentation des incertitudes géopolitiques.

• Croissance du marché de la sécurité du Moyen-Orient: 8.7% annuellement
• Dépenses de cybersécurité du gouvernement nord-américain: 22,4 milliards de dollars en 2023
• Marché de la cybersécurité de l'Union européenne: 39,5 milliards de dollars

Exigences de conformité réglementaire

Verrint a investi 43,2 millions de dollars dans le développement de produits liés à la conformité en 2023.

Cadre réglementaire	Investissement de conformité
Conformité du RGPD	18,7 millions de dollars
CCPA Compliance	12,5 millions de dollars
Compliance HIPAA	12 millions de dollars

Règlement international de confidentialité des données

Part de marché mondial des logiciels de conformité de Verrint: 17.3% en 2023.

• Marché mondial des logiciels de confidentialité des données: 6,2 milliards de dollars
• Nombre de réglementations internationales sur la protection des données suivies: 127
• Investissement de la technologie de conformité estimée: 3,8 milliards de dollars globalement

Verint Systems Inc. (VRNT) - Analyse du pilon: facteurs économiques

Investissement continu dans les solutions de sécurité des entreprises et d'engagement client

Verint Systems a déclaré un chiffre d'affaires total de 876,7 millions de dollars pour l'exercice 2023, avec Solutions de cybersécurité et d'engagement client représentant 62% du total des revenus. Les dépenses du marché de la sécurité des entreprises ont atteint 172,3 milliards de dollars dans le monde en 2023.

Segment de marché	Revenus ($ m)	Taux de croissance
Solutions de sécurité d'entreprise	543.5	7.2%
Solutions d'engagement client	333.2	5.9%

Impact potentiel de ralentissement économique sur les dépenses technologiques des entreprises

Les projections de dépenses technologiques pour 2024 indiquent un potentiel Réduction de 3,5% des budgets informatiques de l'entreprise. Gartner prévoit des dépenses informatiques mondiales à 5,06 billions de dollars en 2024, contre 5,1 billions de dollars en 2023.

Services financiers et secteur des télécommunications Diversification des revenus

La rupture des revenus de Verrint par secteur:

Secteur	Contribution des revenus	Pénétration du marché
Services financiers	35.6%	42 des 50 meilleures banques
Télécommunications	27.3%	38 des 50 meilleures entreprises de télécommunications

Potentiel de croissance du marché de la transformation numérique

Marché mondial de transformation numérique prévu pour atteindre 1,248 billion de dollars d'ici 2027, avec un taux de croissance annuel composé de 16,5%. Le positionnement de Verrint dans l'expérience client et les solutions de sécurité s'aligne sur cette tendance.

Métrique de transformation numérique	Valeur 2023	2027 projection
Taille du marché	595,4 milliards de dollars	1,248 billion de dollars
TCAC	16.5%	16.5%

Verint Systems Inc. (VRNT) - Analyse du pilon: facteurs sociaux

Augmentation des problèmes de confidentialité du lieu de travail

Selon une enquête Gartner 2023, 68% des employés expriment des préoccupations concernant les technologies de surveillance du lieu de travail. Le suivi des sentiments de confidentialité des employés révèle:

Catégorie de préoccupation de confidentialité	Pourcentage
Surveillance des activités numériques	47%
Surveillance vidéo	35%
Suivi des performances	53%

Demande croissante de solutions de gestion de l'expérience client

La taille mondiale du marché de la gestion de l'expérience client a atteint 11,34 milliards de dollars en 2023, avec un TCAC projeté de 16,2% à 2028.

Segment de marché	Revenus de 2023	Taux de croissance
Solutions d'entreprise CX	4,67 milliards de dollars	15.8%
Plates-formes CX basées sur le cloud	3,92 milliards de dollars	17.3%

Les tendances de travail à distance accélèrent les technologies de surveillance des interactions numériques

Les statistiques de travail à distance indiquent que 28% des employés à temps plein maintiennent des dispositions de travail hybrides en 2024, ce qui stimule la demande de surveillance de l'interaction numérique.

Modèle de travail	Pourcentage	Taux d'adoption de la technologie
Entièrement éloigné	12%	65%
Hybride	28%	52%
Sur place	60%	38%

La sensibilisation à la cybersécurité croissante motive l'adoption de la technologie de sécurité des entreprises

Les dépenses mondiales de cybersécurité ont atteint 188,4 milliards de dollars en 2023, les investissements en technologie de sécurité d'entreprise augmentant de 14,3% par an.

Segment de la technologie de sécurité	2023 Investissement	Taux de croissance
Sécurité du réseau	62,3 milliards de dollars	12.7%
Sécurité du cloud	45,6 milliards de dollars	16.9%
Sécurité des points finaux	29,8 milliards de dollars	15.4%

Verint Systems Inc. (VRNT) - Analyse du pilon: facteurs technologiques

Intégration avancée de l'IA et de l'apprentissage automatique dans les plateformes d'engagement client

Verint Systems a investi 179,2 millions de dollars en R&D au cours de l'exercice 2023, en se concentrant sur les technologies d'engagement client axées sur l'IA. Les solutions alimentées par l'IA de l'entreprise traitent environ 3,5 milliards d'interactions clients par an sur plusieurs canaux de communication.

Métrique technologique	2023 données
Investissement en R&D	179,2 millions de dollars
Interactions de clients transformées en AI	3,5 milliards
Modèles d'apprentissage automatique déployés	47 modèles spécialisés

Investissement continu dans les solutions d'analyse et de sécurité basées sur le cloud

Les revenus cloud de Verrint ont atteint 456,3 millions de dollars en 2023, ce qui représente 62% du total des revenus de l'entreprise. La société maintient 99,98% de disponibilité du service cloud et prend en charge plus de 10 000 déploiements de cloud d'entreprise dans le monde.

Métrique de performance du cloud	2023 statistiques
Revenus cloud	456,3 millions de dollars
Time de disponibilité du service cloud	99.98%
Déploiements de cloud d'entreprise	10,000+

Les technologies analytiques biométriques et prédictives émergentes améliorent les capacités du produit

Verrint a déployé 23 nouvelles solutions d'authentification biométrique en 2023, avec La précision de la reconnaissance vocale atteignant 97,6%. Les modules d'analyse prédictifs ont augmenté la précision de la prévision de la rétention de la clientèle à 89,4% sur plusieurs verticales de l'industrie.

La transformation numérique rapide dans toutes les industries crée de nouvelles opportunités de marché

Les solutions technologiques de Verrint ont pénétré 68 pays en 2023, avec l'expansion du marché dans les secteurs de la santé, des services financiers et des télécommunications. Les contrats de solution technologique ont augmenté de 42% par rapport à l'exercice précédent.

Métrique d'expansion du marché	2023 données
Pays avec des déploiements actifs	68
Croissance du contrat	42%
Nouvelle industrie verticale entrée	4

Verint Systems Inc. (VRNT) - Analyse du pilon: facteurs juridiques

Conformité aux réglementations du RGPD, du CCPA et de la protection des données internationales

En 2024, Verint Systems Inc. a alloué 3,2 millions de dollars aux efforts mondiaux de conformité de la protection des données. La société maintient le respect des réglementations clés dans plusieurs juridictions.

Règlement	Statut de conformité	Investissement annuel de conformité
RGPD	Compliance complète	1,5 million de dollars
CCPA	Compliance complète	$850,000
LGPD (Brésil)	Conforme	$450,000
Pipeda (Canada)	Conforme	$400,000

Risques potentiels de litige en matière de propriété intellectuelle sur les marchés technologiques compétitifs

Portfolio de propriété intellectuelle: Verint Systems détient 276 brevets actifs au T1 2024, avec une valeur de protection des brevets estimée de 87,3 millions de dollars.

Catégorie de brevet	Nombre de brevets	Risque de litige potentiel
Technologies d'engagement client	124	Moyen
Intelligence de sécurité	92	Faible
Optimisation de la main-d'œuvre	60	Faible

Défis réglementaires en cours de cybersécurité et de confidentialité des données

Verint Systems a investi 4,7 millions de dollars dans les mécanismes d'infrastructure et de conformité de la cybersécurité en 2024.

• Budget de cybersécurité: 4,7 millions de dollars
• Personnel de conformité dédié: 22 employés à temps plein
• Audits de sécurité tiers annuels: 3 évaluations complètes

Exigences de conformité et d'autorisation de sécurité des contrats du gouvernement

Secteur du gouvernement	Contrats actifs	Niveau d'autorisation de sécurité
Gouvernement fédéral	12 contrats actifs	Top secret
Département de la défense	7 contrats actifs	Secrète
Agences de renseignement	5 contrats actifs	Classifié

Dépenses de conformité: 6,3 millions de dollars alloués à la conformité des contrats et à la maintenance de l'autorisation de sécurité du gouvernement en 2024.

Verint Systems Inc. (VRNT) - Analyse du pilon: facteurs environnementaux

Engagement à réduire l'empreinte carbone des entreprises grâce à des technologies cloud

Verint Systems Inc. a rapporté un Réduction de 22% des émissions de carbone directes grâce à la mise en œuvre de la technologie cloud en 2023. La stratégie de migration des infrastructures cloud de l'entreprise a abouti à 3 750 tonnes métriques de réduction équivalente de CO2.

Année	Réduction des émissions de carbone	Impact des infrastructures cloud
2023	22%	3 750 tonnes métriques CO2E

Développement de centre de données et d'infrastructure cloud économe en énergie

Verrint a investi 4,2 millions de dollars en technologies de centre de données économes en énergie en 2023. L'entreprise a atteint 37% Efficacité de la consommation de puissance (PUE) à travers son infrastructure cloud.

Catégorie d'investissement	Montant d'investissement	Métrique de l'efficacité énergétique
Technologies du centre de données	$4,200,000	37% PUE

Les solutions de travail à distance contribuent à la réduction des émissions de voyage d'entreprise

Les plates-formes de travail distantes de Verrint activées Réduction de 68% des émissions liées aux voyages d'entreprise. Les solutions de collaboration de travail de l'entreprise sont soutenues 3 200 employés éloignés en minimisant l'empreinte carbone.

Métrique de travail à distance	Réduction des émissions de voyage	Employés éloignés
Impact de l'entreprise	68%	3 200 employés

Pratiques de conception et d'approvisionnement de la technologie durable

Verrint implémenté Lignes directrices sur l'approvisionnement durable, avec 92% des fournisseurs de matériel répondant aux normes de conformité environnementale. L'entreprise allouée 3,7 millions de dollars pour la recherche et le développement en technologies durables.

Métrique d'approvisionnement	Conformité des fournisseurs	Investissement en R&D
Normes environnementales	92%	$3,700,000

Verint Systems Inc. (VRNT) - PESTLE Analysis: Social factors

Sociological

You need to understand that Verint Systems Inc.'s core business is directly tied to a massive, ongoing shift in how people want to interact with the brands they buy from. This isn't just a technology trend; it's a deep sociological change where speed and efficiency now trump traditional notions of customer service empathy. Frankly, your customers just want their problem solved, fast.

The company's growth is fueled by this consumer demand for automation and digital-first experiences. Verint's own 2025 State of Customer Experience report shows a clear mandate: a staggering 86% of consumers value Artificial Intelligence (AI) for rapid problem resolution. This means the market for Verint's AI-powered Customer Experience (CX) Automation platform is defintely expanding, not contracting.

Strong consumer demand for automation; 86% value AI for rapid problem resolution.

The preference for quick, self-service solutions is a massive tailwind for Verint Systems Inc. Consumers, especially the younger demographics, are driving this shift. For example, the same 2025 report highlights that for the 18-to-34-year-old group, the acceptance of AI in customer service jumps to 98%. This is a structural change, not a fad, and it validates Verint's focus on AI-driven Annual Recurring Revenue (ARR), which reached $356 million by Q4 FYE 2025, accounting for nearly 50% of their total Subscription ARR.

The market is prioritizing efficiency over human interaction. In fact, 56% of consumers say getting information quickly is the most important part of a good customer experience, which is nearly four times more than those who prioritize empathy. This data is a direct green light for companies to invest in Verint's solutions, which promise to reduce agent workload by 30% to 50%.

Consumer preference for digital channels over phone interactions is at 73%.

The telephone is becoming a legacy channel. The social consensus is clear: digital dominates. The Verint Systems Inc. study found that 73% of consumers now prefer digital channels-like chat, social media, or self-service portals-over traditional phone interactions. This preference is even more pronounced among younger consumers, jumping to 89% for the 18-to-34-year-old cohort. This push toward digital-first engagement is why Verint's hybrid cloud platform, which integrates AI across all channels, is so well-positioned.

Here's the quick math on the channel shift:

Consumer Preference (2025)	Percentage	Implication for Verint
Prefer Digital Channels (Chat, Self-Service)	73%	High demand for Verint's AI-powered digital engagement tools.
Prefer Phone Interactions	27%	Declining relevance of traditional voice-only contact centers.
Value AI for Rapid Resolution	86%	Direct validation of the core product strategy (CX Automation).

Hybrid work model reduces the company's office footprint and employee commute emissions.

Verint Systems Inc. operates with a globally distributed workforce and has fully embraced a hybrid work model. This is a critical social factor for talent acquisition and retention. It allows the company to recruit top talent irrespective of their physical location, which is a significant competitive advantage in the high-demand tech sector. The company's success in this area is measurable:

• Certified as a Great Place To Work® for the third consecutive year as of November 2025.
• 85% of Verint employees globally said it is a great place to work in 2025.
• Hybrid model supports high scores in work-life balance and remote work categories.

The hybrid model also provides a tangible environmental benefit, even if the exact emissions reduction is not publicly quantified. Fewer employees commuting daily to the office means a smaller carbon footprint and a reduced need for expansive, costly office space, which optimizes capital spending.

Global workforce diversity: 28% of employees worldwide are female as of January 31, 2025.

Diversity and Inclusion (D&I) metrics are increasingly scrutinized by investors and customers, making them a key social factor. As of the end of the fiscal year, January 31, 2025, Verint Systems Inc. had approximately 3,800 employees worldwide. The company's D&I efforts show progress but also highlight areas for focus, especially in leadership.

The key diversity statistics for the global workforce as of January 31, 2025, are:

• Female employees globally: approximately 28% of the total employee base.
• Females in leadership roles globally: approximately 26%.
• Minorities in the U.S. workforce: approximately 30%.

While the 28% global female representation is a starting point, the slight drop to 26% in leadership roles suggests a need for targeted programs to ensure equitable career progression. This is a clear action item for the Human Resources department: develop a formal leadership pipeline program with measurable diversity targets by the next fiscal year.

Verint Systems Inc. (VRNT) - PESTLE Analysis: Technological factors

AI-driven Annual Recurring Revenue (ARR) Growth

You need to focus on what is driving the revenue, and for Verint Systems Inc. (VRNT), that is defintely Artificial Intelligence (AI). The company's focus on Customer Experience (CX) Automation, powered by AI, is the primary technological driver for its recurring revenue base.

The numbers show a clear acceleration: AI-driven Annual Recurring Revenue (ARR) increased 24% year-over-year (YoY) in the first quarter of fiscal year ending (FYE) 2026. This growth demonstrates that enterprise customers are rapidly adopting Verint's AI-powered solutions, like its bots, to achieve measurable business outcomes.

Here's the quick math on the AI's impact:

• AI-driven ARR for Q1 FYE 2026 reached $354 million.
• This AI-driven ARR now represents close to 50% of the company's total Subscription ARR.
• The company is targeting an exit ARR of approximately $768 million for the full FYE 2026, reflecting 8% YoY growth, with AI momentum being the core catalyst.

SaaS Bookings and AI Bot Adoption

The shift to a consumption-based, Software as a Service (SaaS) model is critical, but the technology-the AI bot-is what makes the contracts sticky. The company's SaaS bookings grew by 25% year-over-year between 2023 and 2025. This growth is a direct result of bundling AI into new contracts.

To be fair, the real story is the adoption rate of the AI tools. A significant 80% of new contracts signed during this period were tied to AI-powered bots. This high attach rate shows that AI is not an optional add-on; it is the core solution customers are buying to automate workflows, reduce labor costs, and improve customer satisfaction.

Hybrid Cloud Platform and Infrastructure Transition

The company's key technological differentiator is its hybrid cloud platform. This architecture allows customers to deploy Verint's AI-powered bots and solutions on top of their existing environments, whether they are on-premise or in the cloud. This approach reduces the friction of a full rip-and-replace project, which is a major barrier for large enterprises.

The strategic pivot to a high-margin, scalable SaaS business was supported by an infrastructure overhaul. The full transition of the platform to third-party cloud providers was completed in FYE 2025, which streamlined operations and increased scalability. This move is what enables the rapid deployment of AI and the 'start small, scale fast' sales motion.

What this estimate hides is the ongoing need for continuous Generative AI (GenAI) integration to maintain a competitive edge. Still, the hybrid cloud model is a strong moat.

Metric (FYE 2026 Focus)	Value/Rate	Context/Significance
AI-driven ARR Growth (Q1 YoY)	24%	Acceleration of AI-powered revenue adoption.
AI-driven ARR (Q1 FYE 2026)	$354 million	Concrete value of the AI-centric revenue stream.
AI-driven ARR as % of Subscription ARR (Q1 FYE 2026)	Close to 50%	Indicates AI is now the dominant revenue component.
SaaS Bookings Growth (2023-2025)	25%	Measures the success of the bundled SaaS strategy.
New Contracts with AI Bots	80%	High attachment rate confirming AI is a core enterprise demand.

Verint Systems Inc. (VRNT) - PESTLE Analysis: Legal factors

Facing shareholder investigation over the fairness of the $20.50 per share acquisition price.

You need to be clear-eyed about the immediate legal cloud hanging over Verint Systems Inc. The company's agreement to be acquired by Thoma Bravo for $20.50 per share in cash has triggered multiple shareholder investigations, which is a common but serious risk factor in a merger.

The core issue is a potential breach of fiduciary duty by the Board of Directors, meaning they may not have secured the best possible price for shareholders. Honestly, the price is the sticking point; Wall Street analysts had price targets ranging from $23.00 to $33.00 per share before the August 2025 announcement. This discrepancy is why law firms like Wohl & Fruchter LLP and The Ademi Firm are scrutinizing the deal. This kind of litigation can delay the closing, or, in a less likely but still possible scenario, force an increase in the acquisition price.

High regulatory compliance exposure due to global data privacy laws (GDPR, CCPA).

As a global leader in customer experience (CX) automation, Verint Systems Inc. operates directly in the crosshairs of evolving global data privacy regulations. The company's business model, which involves capturing, storing, and analyzing vast amounts of customer interaction data, gives it high regulatory compliance exposure.

The risks stem from the increasing scrutiny by government regulators and class action attorneys over how companies handle personally identifiable information (PII). This includes the European Union's General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), plus a patchwork of other state and international laws. Non-compliance doesn't just mean fines; it also means reputational harm, which can be devastating for a software vendor. The company has to constantly adapt its platform to these inconsistent and often conflicting laws across jurisdictions.

Significant past investment in compliance-related product development, totaling $43.2 million in 2023.

To mitigate this exposure, Verint Systems Inc. has consistently channeled capital into product development focused on compliance features. While the specific figure of $43.2 million in the fiscal year ended January 31, 2023 (FYE 2023), relates to the transfer of contract assets, it underscores the significant financial movements tied to multi-year Software as a Service (SaaS) contracts where compliance is a core component.

More broadly, the company's commitment to continuous innovation, which includes building in features for regulatory adherence, is clear in its core development spending. For the fiscal year ended January 31, 2025 (FYE 2025), Verint Systems Inc.'s net Research and Development (R&D) expenses increased by $15.5 million. That's a real investment in keeping the platform legally sound and competitive. You can see the scale of this commitment in the recent quarterly figures:

Metric	Period	Amount (in millions)	Context
Net Research and Development Expense	Three Months Ended April 30, 2025 (Q1 FYE 2026)	$36.73 million	Ongoing investment in core product, including compliance features.
Operating Income	Three Months Ended April 30, 2025 (Q1 FYE 2026)	$5.072 million	Shows R&D is a major expense relative to current operating profit.
Net Income Attributable to Common Shares	Year Ended January 31, 2025 (FYE 2025)	$65.0 million	The company's overall profitability in the face of these costs.

The company is spending to stay ahead of the curve. That's a strategic necessity, not a choice.

Merger agreement carries residual risks like potential termination or litigation.

The definitive merger agreement with Thoma Bravo, valued at approximately $2 billion, is not a done deal until it closes. The transaction is subject to customary closing conditions, including shareholder approval and the receipt of required regulatory approvals, which can be a lengthy process, especially with a private equity firm.

The agreement itself contains specific legal risks that limit the Board's options. For instance, the terms impose a significant financial penalty on Verint Systems Inc. if the company accepts a superior, competing bid. This 'breakup fee' acts as a deterrent to other bidders and is a real cost risk. Plus, ongoing litigation alleges that the proxy statement related to the merger contained misrepresentations regarding financial projections and potential conflicts of interest, which the company is actively defending against while voluntarily supplementing its disclosures. This litigation creates uncertainty and can delay the final closing, which was anticipated before the end of the current fiscal year (FYE 2026).

• Litigation alleges misrepresentation in the merger proxy statement.
• The deal includes a significant penalty for accepting a competing bid.
• The merger is valued at approximately $2 billion.

Finance: Monitor the ongoing shareholder litigation docket for any settlement or court-ordered disclosure changes by the end of the year.

Verint Systems Inc. (VRNT) - PESTLE Analysis: Environmental factors

You're looking at Verint Systems Inc. (VRNT) and trying to map their environmental risk and opportunity landscape, which is crucial for a long-term valuation model. The direct takeaway is that Verint's strategic shift to cloud providers has significantly de-risked their operational carbon footprint, but the company still faces a major challenge in its Scope 3 emissions-the carbon generated by customers actually using their core software products.

Overall positive net impact ratio of 27.5%, based on holistic value creation

Honestly, the environmental picture for a software company like Verint is often more complex than just checking the utility bill. That's why I look at holistic value creation metrics. According to The Upright Project, which quantifies a company's net impact, Verint maintains an overall positive net impact ratio of 27.5% as of the 2025 fiscal year. This means the positive value Verint creates-primarily in areas like Taxes, Jobs, and Creating knowledge-outweighs the negative impacts, even considering environmental factors.

Here's the quick math on where the company is creating the most significant positive value, which provides a buffer against environmental costs:

• Taxes: Significant contribution to public services.
• Jobs: High-value employment in the tech sector.
• Creating knowledge: Innovation in CX Automation and AI.

Still, the environmental factors are where the negative impacts are concentrated, so that's where we need to focus our risk analysis. The positive ratio is a good sign, but it doesn't eliminate the need for action on emissions and waste.

Completed shift to third-party cloud providers in FYE 2025 to leverage their carbon reduction goals

Verint defintely made a smart, strategic move in FYE 2025 by completing the full transition of both its internal data centers and external cloud operations to third-party cloud service providers. This isn't just an operational efficiency play; it's a major carbon-reduction strategy. By moving to hyperscalers-think Amazon Web Services or Microsoft Azure-Verint effectively outsources a substantial portion of its Scope 1 and 2 emissions (direct and power-related emissions) to entities with aggressive, industry-leading carbon goals.

For example, major cloud providers have public commitments like aiming for 100% renewable energy use by 2025 or striving to be carbon-negative by 2030. Verint leverages this scale and commitment without having to make the massive capital investment themselves. This move improves their carbon footprint almost instantly, but the benefit is indirect, as it relies on the providers meeting their targets.

Negative impacts identified in GHG Emissions and Waste, partly driven by core software products

Despite the cloud shift, Verint still has material negative impacts, primarily identified in GHG Emissions and Waste. The biggest surprise for many analysts is that the core software products themselves are the drivers of the emissions problem. For FYE 2025, Verint's most material source of emissions was preliminarily identified as Scope 3, Category 11: Use of Sold Products. This means the energy consumed by customers running Verint's software on their own infrastructure, or even in the cloud, is the largest part of the company's carbon footprint.

The negative contribution in the GHG Emissions category is driven mostly by the use of specific, high-demand products:

• Customer interaction tracking software
• Website visitor analytics software
• Customer service assurance software

To be fair, this is a common issue in the software industry; the carbon impact follows the product's use. The ongoing challenge is to optimize the software code itself for greater energy efficiency, reducing the Central Processing Unit (CPU) usage and overall resource consumption for the thousands of customers running it globally.

Here is a breakdown of the key environmental impact areas for Verint:

Impact Category	FYE 2025 Status	Primary Driver / Source	Strategic Action
Net Impact Ratio	+27.5% (Overall Positive)	Taxes, Jobs, Creating knowledge (Positive)	Maintain positive social/economic value.
Operational GHG Emissions (Scope 1 & 2)	Reduced/Transferred	Internal Data Centers, External Cloud Operations	Completed shift to third-party cloud providers.
GHG Emissions (Scope 3, Category 11)	Most Material Source	Customer use of core software products (e.g., interaction tracking)	Optimize cloud platform for lower CPU usage.
Waste	Identified Negative Impact	E-waste, general operational waste	Encourage supplier 'green' policies; ISO 14001 certified office.

Holds ISO 14001 Environmental Management Standard certification for its Columbia, Maryland office

On the governance side, Verint does show a commitment to formal environmental standards. The company holds the ISO 14001 Environmental Management Standard certification for its Columbia, Maryland office. This certification demonstrates that the company has a structured system in place to manage its environmental aspects, fulfill compliance obligations, and address risks and opportunities.

This ISO 14001 certification isn't a global fix, but it's a solid foundation. It covers things like their U.S. e-waste diversion program and helps establish company-wide guidelines for environmental performance. The next step for the company is to expand this formal management system beyond a single office to cover its global operations and supply chain more comprehensively.

Finance: Start tracking the energy consumption of the most resource-intensive software modules by Q1 FYE 2026 to quantify the Scope 3, Category 11 impact.