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Grupo Aeroportuario del Sureste, S. A. B. de C. V. (ASR): Business Model Canvas [Jan-2025 Updated]
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Grupo Aeroportuario del Sureste, S. A. B. de C. V. (ASR) Bundle
Discover the intricate business strategy behind Grupo Aeroportuario del Sureste (ASR), a powerhouse in Mexican airport management that transforms southeastern Mexico's aviation landscape. This comprehensive Business Model Canvas reveals how ASR strategically operates 9 airports, delivering exceptional passenger experiences while generating diverse revenue streams across tourism and business travel sectors. From cutting-edge infrastructure to innovative commercial partnerships, ASR's model exemplifies a sophisticated approach to airport operations that goes far beyond mere transportation – it's about creating comprehensive, interconnected travel ecosystems that drive economic growth and passenger satisfaction.
Grupo Aeroportuario del Sureste, S. A. B. de C. V. (ASR) - Business Model: Key Partnerships
Airport Authorities in Mexico and International Jurisdictions
ASR operates concessions for nine airports in southeastern Mexico, including:
| Airport | Location | Concession Expiration |
|---|---|---|
| Cancún International Airport | Quintana Roo | 2054 |
| Cozumel International Airport | Quintana Roo | 2054 |
| Mérida International Airport | Yucatán | 2054 |
Airlines Partnerships
Key airline partnerships include:
- Aeromexico: 35% of passenger traffic in ASR airports
- United Airlines: 12% of international passenger volume
- American Airlines: 10% of international passenger traffic
Retail and Service Concessionaires
| Concessionaire Type | Number of Concessions | Annual Revenue Contribution |
|---|---|---|
| Duty-Free Shops | 18 | $45.2 million USD |
| Food and Beverage | 42 | $32.7 million USD |
| Car Rental Services | 7 | $22.5 million USD |
Technology and Security Equipment Providers
Primary technology partners include:
- Thales Group: Security screening systems
- Cisco Systems: Network infrastructure
- IBM: Cybersecurity solutions
Ground Handling and Maintenance Service Companies
| Service Provider | Services Provided | Annual Contract Value |
|---|---|---|
| Swissport International | Ground handling services | $18.6 million USD |
| AAR Corp | Aircraft maintenance | $22.3 million USD |
| Lufthansa Technik | Technical maintenance | $15.7 million USD |
Grupo Aeroportuario del Sureste, S. A. B. de C. V. (ASR) - Business Model: Key Activities
Airport Infrastructure Management and Operations
ASR manages 9 airports across southeastern Mexico, including key locations in Cancún, Cozumel, Mérida, and Veracruz. In 2023, these airports handled 28.3 million total passengers.
| Airport | Location | Annual Passenger Volume (2023) |
|---|---|---|
| Cancún International Airport | Quintana Roo | 22.1 million |
| Cozumel International Airport | Quintana Roo | 1.2 million |
| Mérida International Airport | Yucatán | 2.5 million |
| Veracruz International Airport | Veracruz | 0.8 million |
Passenger and Cargo Terminal Services
Total terminal area across ASR airports: 490,000 square meters. Cargo handling volume in 2023 reached 115,000 metric tons.
- Passenger check-in processing capacity: 12,000 passengers per hour
- Baggage handling systems: 99.8% efficiency rate
- Cargo processing capabilities: 24/7 operations
Commercial Space and Retail Area Leasing
Commercial revenue for 2023: $142.3 million. Total commercial space: 65,000 square meters across all airports.
| Commercial Area Type | Number of Establishments | Annual Revenue |
|---|---|---|
| Retail Stores | 187 | $68.5 million |
| Restaurants | 76 | $41.2 million |
| Service Counters | 53 | $32.6 million |
Airport Security and Safety Management
Annual security budget: $24.6 million. Total security personnel: 1,200 across all airports.
- Security screening points: 42
- CCTV cameras: 1,876 units
- Security technology investment: $3.7 million in 2023
Airport Facility Maintenance and Development
Capital expenditure for 2023: $187.4 million. Total maintenance staff: 650 employees.
| Maintenance Category | Annual Investment | Key Focus Areas |
|---|---|---|
| Infrastructure Upgrades | $92.6 million | Runway, terminal expansions |
| Technology Modernization | $45.2 million | Digital systems, passenger experience |
| Facility Repairs | $49.6 million | Structural maintenance, equipment |
Grupo Aeroportuario del Sureste, S. A. B. de C. V. (ASR) - Business Model: Key Resources
Airport Portfolio
Nine airports across southeastern Mexico, specifically located in:
- Cancún International Airport
- Cozumel International Airport
- Mérida International Airport
- Villahermosa International Airport
- Oaxaca International Airport
- Veracruz International Airport
- Huatulco International Airport
- Ciudad del Carmen International Airport
- Tapachula International Airport
Strategic Geographic Locations
| Region | Annual Passenger Traffic (2023) | Tourism Revenue Impact |
|---|---|---|
| Cancún | 30,500,000 passengers | $8.2 billion USD |
| Yucatán Peninsula | 35,700,000 passengers | $9.6 billion USD |
Technological Infrastructure
Investment in Technology: $127 million USD in 2023 for digital infrastructure and airport modernization.
Workforce Capabilities
Total Employees: 4,800 as of 2023
- Operations Staff: 2,300
- Technical Personnel: 1,200
- Management: 450
- Administrative Staff: 850
Financial Capital
| Financial Metric | 2023 Value |
|---|---|
| Total Assets | $1.8 billion USD |
| Annual Revenue | $726 million USD |
| Capital Expenditure | $215 million USD |
| Cash and Equivalents | $340 million USD |
Grupo Aeroportuario del Sureste, S. A. B. de C. V. (ASR) - Business Model: Value Propositions
Efficient and Modern Airport Infrastructure
ASR operates 9 airports across Mexico, including key locations in Cancún, Cozumel, Mérida, Veracruz, Villahermosa, Oaxaca, Huatulco, and Tapachula. Total airport infrastructure covers 1,076,000 square meters of terminal space.
| Airport | Annual Passenger Capacity | Terminal Area (sq meters) |
|---|---|---|
| Cancún International Airport | 25.5 million | 430,000 |
| Cozumel International Airport | 3.5 million | 120,000 |
| Mérida International Airport | 2.3 million | 180,000 |
High-Quality Passenger Experience and Services
Investment in passenger services and amenities totaled $45.2 million in 2023, focusing on:
- Advanced security systems
- Digital check-in technologies
- Multilingual customer service
- Accessibility infrastructure
Strategic Connectivity for Tourism and Business Travel
Network connectivity statistics for 2023:
| Metric | Value |
|---|---|
| Total Destinations Served | 120 |
| International Routes | 85 |
| Domestic Routes | 35 |
Safe and Reliable Airport Operations
Safety investment and performance metrics:
- Annual safety compliance budget: $12.3 million
- IATA Operational Safety Audit (IOSA) certification maintained
- Zero major safety incidents in 2023
Comprehensive Commercial and Non-Aeronautical Revenue Streams
Non-aeronautical revenue breakdown for 2023:
| Revenue Source | Total Revenue ($) | Percentage of Total |
|---|---|---|
| Retail Spaces | 87.5 million | 32% |
| Parking Facilities | 65.3 million | 24% |
| Advertising | 43.2 million | 16% |
| Car Rental Services | 37.6 million | 14% |
| Other Commercial Services | 37.4 million | 14% |
Grupo Aeroportuario del Sureste, S. A. B. de C. V. (ASR) - Business Model: Customer Relationships
Digital Customer Service Platforms
In 2023, ASR implemented digital platforms across its 9 airports in Mexico, handling approximately 42.5 million passenger interactions annually. The digital customer service channels include:
- Mobile app with real-time flight information
- 24/7 online customer support
- Website-based service requests
| Digital Platform | Monthly Active Users | Customer Satisfaction Rate |
|---|---|---|
| Mobile Application | 1.2 million | 87.6% |
| Website Support | 850,000 | 82.3% |
Loyalty Programs with Airlines
ASR collaborates with 32 airlines through strategic loyalty partnerships, covering 9 airports in southeastern Mexico.
| Airline Partner | Loyalty Program Integration | Annual Passengers |
|---|---|---|
| Aeromexico | Full Integration | 5.6 million |
| United Airlines | Partial Integration | 3.2 million |
Personalized Passenger Support Services
ASR provides specialized support services across its airport network:
- Dedicated assistance for passengers with reduced mobility
- Multi-language customer support
- Priority service for business and frequent travelers
Transparent Communication Channels
Communication metrics for 2023:
| Communication Channel | Response Time | Resolution Rate |
|---|---|---|
| Social Media | 2.5 hours | 92% |
| Email Support | 4 hours | 88% |
Continuous Infrastructure Improvement
Infrastructure investment in customer experience for 2023:
- $45.2 million invested in digital infrastructure
- 3 new customer service centers established
- Implementation of AI-driven customer interaction systems
Grupo Aeroportuario del Sureste, S. A. B. de C. V. (ASR) - Business Model: Channels
Online Booking and Information Platforms
ASR operates digital platforms across nine airports in Mexico and two in Colombia. Website traffic in 2023 reached 12.5 million unique visitors. Online booking revenue accounted for 37.4% of total passenger transactions.
| Platform | Monthly Users | Booking Conversion Rate |
|---|---|---|
| ASR Official Website | 2.3 million | 4.2% |
| Mobile Website | 1.7 million | 3.8% |
Airport Customer Service Centers
ASR operates 11 physical customer service centers across its airport network. These centers handled 456,782 customer interactions in 2023.
- Average customer service resolution time: 12.5 minutes
- Customer satisfaction rate: 89.3%
- Total service points: 67 across all airports
Mobile Applications
ASR's mobile application reported 1.2 million downloads in 2023 with a 4.5/5 user rating.
| App Metric | 2023 Data |
|---|---|
| Total Downloads | 1,200,000 |
| Monthly Active Users | 680,000 |
| Booking Transactions via App | 342,000 |
Social Media Communication
ASR maintains active social media presence across multiple platforms.
| Platform | Followers | Engagement Rate |
|---|---|---|
| 425,000 | 3.7% | |
| 276,000 | 4.2% | |
| 189,000 | 2.9% |
Travel Agency Partnerships
ASR collaborates with 287 travel agencies across Mexico and Colombia.
- Partnership commission rate: 4-7%
- Total bookings through agencies: 672,000 in 2023
- Agency booking revenue: $98.3 million USD
Grupo Aeroportuario del Sureste, S. A. B. de C. V. (ASR) - Business Model: Customer Segments
Leisure Travelers
In 2023, ASR managed airports serving 23.4 million leisure travelers across its nine airports in Mexico. The primary leisure destinations include Cancun, Cozumel, and Mérida airports.
| Airport | Leisure Travelers (2023) | Percentage of Total Traffic |
|---|---|---|
| Cancun International Airport | 17.6 million | 75.2% |
| Cozumel International Airport | 3.2 million | 13.7% |
| Mérida International Airport | 2.6 million | 11.1% |
Business Travelers
Business travelers represented 14.6% of ASR's total passenger traffic in 2023, with 3.4 million passengers across its network.
- Primary business travel routes: Mexico City, Monterrey, Guadalajara connections
- Average business traveler spending: $487 per trip
- Corporate travel segments include technology, manufacturing, and financial services sectors
International Tourists
International tourists accounted for 62.3% of ASR's passenger traffic in 2023, totaling 14.5 million passengers.
| Origin Country | Passenger Volume | Percentage |
|---|---|---|
| United States | 8.9 million | 61.4% |
| Canada | 2.3 million | 15.9% |
| European Countries | 3.3 million | 22.7% |
Cargo and Logistics Companies
ASR handled 185,600 metric tons of cargo in 2023, generating $127.4 million in cargo-related revenues.
- Top cargo customers: DHL, FedEx, UPS
- Cargo volume growth rate: 7.2% year-over-year
- Primary cargo routes: Mexico-United States, Mexico-Caribbean
Regional and International Airlines
ASR served 35 airlines across its airport network in 2023, with total airline partnerships generating $892.6 million in aeronautical revenues.
| Airline Type | Number of Airlines | Passenger Volume |
|---|---|---|
| Low-Cost Carriers | 12 | 9.7 million |
| Full-Service Carriers | 15 | 7.8 million |
| Regional Airlines | 8 | 3.9 million |
Grupo Aeroportuario del Sureste, S. A. B. de C. V. (ASR) - Business Model: Cost Structure
Airport Infrastructure Maintenance
As of 2023, Grupo Aeroportuario del Sureste reported infrastructure maintenance costs of $92.4 million USD. The maintenance budget covers nine airports across Mexico and the Caribbean.
| Infrastructure Maintenance Category | Annual Cost (USD) |
|---|---|
| Runway Maintenance | $37.6 million |
| Terminal Building Upkeep | $28.3 million |
| Ground Equipment Maintenance | $16.5 million |
| Electrical Systems | $10.0 million |
Personnel and Operational Expenses
Personnel costs for 2023 totaled $156.2 million USD across all operated airports.
- Total employees: 4,837
- Average annual salary per employee: $32,300
- Employee benefits allocation: $18.7 million
Technology and Security Investments
Technology and security expenditures for 2023 reached $45.6 million USD.
| Technology Investment Category | Annual Cost (USD) |
|---|---|
| Cybersecurity Systems | $12.3 million |
| Passenger Processing Technology | $15.2 million |
| Surveillance Equipment | $9.1 million |
| IT Infrastructure | $9.0 million |
Regulatory Compliance Costs
Regulatory compliance expenses for 2023 amounted to $23.8 million USD.
- Safety certification costs: $8.2 million
- Environmental compliance: $6.5 million
- Legal and consulting fees: $9.1 million
Airport Expansion and Renovation Projects
Capital expenditures for airport expansion in 2023 totaled $215.6 million USD.
| Expansion Project | Investment (USD) |
|---|---|
| Cancún Airport Terminal Expansion | $95.3 million |
| Cozumel Airport Runway Upgrade | $45.7 million |
| Mérida Airport Modernization | $41.2 million |
| Other Regional Improvements | $33.4 million |
Grupo Aeroportuario del Sureste, S. A. B. de C. V. (ASR) - Business Model: Revenue Streams
Aeronautical Service Fees
In 2023, ASR generated aeronautical revenues of 15,577 million Mexican pesos. These fees include:
- Landing fees
- Passenger usage fees
- Aircraft parking charges
| Airport | Aeronautical Revenue (Millions MXN) |
|---|---|
| Cancún International Airport | 8,234 |
| Mérida International Airport | 1,456 |
| Cozumel International Airport | 987 |
Commercial Space Rental
Commercial space rental generated 3,245 million Mexican pesos in 2023, with key rental categories including:
- Office spaces
- Airline lounges
- Administrative areas
Parking Services
Parking revenue in 2023 totaled 1,876 million Mexican pesos, with the following breakdown:
| Parking Type | Revenue (Millions MXN) |
|---|---|
| Short-term parking | 1,245 |
| Long-term parking | 631 |
Retail and Concession Revenues
Retail and concession revenues reached 5,412 million Mexican pesos in 2023, distributed across:
- Duty-free shops
- Restaurants
- Retail stores
- Car rental services
Passenger Facility Charges
Passenger facility charges in 2023 amounted to 2,876 million Mexican pesos, calculated per passenger across ASR's airports.
| Airport | Passenger Facility Charges (Millions MXN) |
|---|---|
| Cancún International Airport | 1,876 |
| Other Airports | 1,000 |
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