DXC Technology Company (DXC): Business Model Canvas [Dec-2025 Updated]

You're digging into a major IT services player, DXC Technology Company, trying to see if their multi-year sprint from legacy systems to a cloud-first model is actually working. It's a tough spot: they're running core operations for huge clients while simultaneously trying to embed AI and migrate infrastructure. Here's the quick math: their FY2025 revenue was split almost evenly between Global Business Services at $6.6 billion and Global Infrastructure Services at $6.2 billion, showing the scale of the balancing act. This Business Model Canvas lays out precisely how DXC Technology Company is structuring its key partnerships with AWS and Microsoft Azure, managing that $9.8 billion cost of services, and what that means for their value proposition defintely moving forward. Dive in below to see the blueprint.

DXC Technology Company (DXC) - Canvas Business Model: Key Partnerships

Strategic alliances with hyperscalers form a foundational layer for DXC Technology Company's cloud-native delivery model.

This commitment is not merely about migration; it represents a fundamental shift in service delivery, evidenced by DXC Technology's fiscal 2025 revenue securing its place among the top global systems integrators.

Technology vendor collaborations focus on providing the physical and private infrastructure backbone, particularly for AI deployments.

• Technology vendor collaborations with Dell Technologies and HPE for infrastructure.
• DXC Technology solidified a three-way collaboration with Dell Technologies and Digital Realty for private AI infrastructure via the Dell AI Factory.
• HPE reported revenue growth of 18 percent year over year to $9.1 billion during its Q3 2025 fiscal year.

Co-innovation with ServiceNow is central to DXC Technology Company's enterprise service management and AI strategy.

• DXC Technology was recognized as a leader across all categories in the US, AP&J, and Europe by ISG in its Provider Lens ServiceNow Ecosystem Partners 2025 study.
• The company maintains a joint Center of Excellence with ServiceNow to accelerate GenAI adoption.
• DXC Technology has over 7,200 ServiceNow implementations and a skilled workforce with over 2,000 ServiceNow certifications.
• DXC has deployed ServiceNow's Now Assist on its service delivery platform, driving outcomes with AI for more than 500 clients.
• ServiceNow is named the preferred workflow partner for DXC Platform X.

A key vertical partnership targets the financial services sector for modernization.

Partnership with Aptys Solutions to modernize payments for over 5,500 US financial institutions. The integration enables FIs to leverage DXC's embedded finance and AI-driven services through Aptys' unified payments platform.

Ecosystem expansion is validated by ongoing industry recognition and strategic positioning.

• DXC Technology was named a Leader in ISG's Provider Lens Snowflake Ecosystem Partners 2025 study across all categories in the US and Europe.
• The company supports its Snowflake initiatives through workforce development providing access to over two million learning assets.

DXC Technology Company (DXC) - Canvas Business Model: Key Activities

You're looking at the core engine of DXC Technology Company, the activities that actually bring in the revenue and keep those massive enterprise systems running. It's all about managing complexity at a global scale, so let's look at the numbers from the Fiscal Year 2025 results.

Running and modernizing mission-critical IT systems for large enterprises.

This is the bread and butter, handling the core IT that keeps major companies operating. For instance, in the banking sector alone, DXC Technology manages 250 million customer deposit accounts and processes 275 million card transactions daily for more than 450 banks globally. The company serves the world's largest brands, like Carnival Cruise Line, where DXC manages the infrastructure powering its entire fleet. This activity is deeply embedded within the Global Business Services (GBS) segment, which brought in $6.65 billion in revenue for the full year of fiscal 2025, representing about 52% of total revenue.

Delivering complex cloud migration and managed services at scale.

This involves moving clients to modern, secure cloud environments. The Global Infrastructure Services (GIS) segment, which houses much of this work, accounted for 49% of total revenue in fiscal 2025. While GIS revenue was $6.23 billion for the full year, it saw a year-over-year decline of 9.1%. Still, the focus on future work is evident in the segment's 1.03x Book to Bill ratio for the full year.

Consulting and engineering services, increasingly embedding AI/Generative AI.

The Consulting & Engineering Services (CES) division is where a lot of the high-value, forward-looking work happens. This division has 50,000 engineers and consultants globally. A concrete action here is the introduction of DXC AI Workbench to help clients build generative AI solutions quickly. For example, Ferrovial is already using this tool to drive real-time decisions with over 30 active AI agents.

Managing a global delivery network and optimizing operational efficiency.

Efficiency is key when you're running a global operation. DXC Technology operates in over 60 countries. To show you the focus on efficiency, the Cost of Services (COS) for fiscal 2025 was $9.770 billion against total revenue of $12.871 billion. The success of these efficiency drives is reflected in the full-year Book to Bill ratio, which hit 1.03x for fiscal 2025, meaning they booked more in new business than they billed in revenue. That ratio improved to 1.22x in the fourth quarter of fiscal 2025.

Developing and maintaining proprietary insurance software and BPS offerings.

This specialized area continues to perform well, driving growth within the GBS segment. The Insurance Software and Business Process Services (BPS) unit generates more than $1 billion of annual revenue. The depth of their involvement is significant: Twenty-one of the top 25 insurers and 80% of Fortune Global 500 insurers rely on DXC for core system solutions, processing more than 1 billion policies.

Here's a quick look at the segment revenue contribution for the full fiscal year 2025:

The total revenue for DXC Technology for the full fiscal year 2025 was $12.87 billion.

DXC Technology Company (DXC) - Canvas Business Model: Key Resources

The foundation of DXC Technology Company's business model rests on significant, tangible, and human capital assets that drive service delivery and innovation.

The human capital asset is substantial, comprising a global workforce of approximately 120,000 employees as of March 31, 2025. This team supports a vast partner ecosystem, with teams holding more than 49,000 certifications across that ecosystem.

Technical expertise is validated by specific, high-value credentials. DXC Technology Company maintains extensive technical certifications, including over 10.1k+ AWS Certifications, signaling deep capabilities in cloud migration and modernization.

Proprietary software and intellectual property form a critical resource, particularly within the insurance vertical. DXC Technology Company is a major software and services provider in this industry, leveraging its DXC Assure SaaS suite, which includes solutions like DXC Assure Claims and DXC Assure BPM (powered by ServiceNow). This specialized capability has supported more than 30 million policies globally through its partnership with AWS. Furthermore, DXC Technology Company has supported more than 1,000 digital transformation projects for leading U.S. health systems and health plans.

The physical infrastructure supporting Global Infrastructure Services (GIS) remains a key resource, though the segment saw revenue shifts. For the full fiscal year 2025, the GIS segment generated revenue of $6.2 billion. The company also manages significant operational scale, such as processing 275 million card transactions daily for more than 450 banks globally within its banking services.

Financial strength underpins the ability to invest and execute. DXC Technology Company demonstrated disciplined execution in FY2025, which is reflected in key balance sheet improvements. Here's a quick look at the FY2025 financial position changes:

The reduction in net debt to $2.1 billion and the resulting EBITDA leverage of 2.1x provide flexibility. You should note that the GIS segment revenue in Q4 FY2025 was $1.54 billion, representing an organic decline of 6.0% for that quarter.

The company's resources also include deep client relationships, such as managing 250 million customer deposit accounts in banking. If onboarding takes 14+ days, churn risk rises, but the scale of these managed accounts shows deep trust. Finance: draft 13-week cash view by Friday.

DXC Technology Company (DXC) - Canvas Business Model: Value Propositions

Enabling clients to run core operations while simultaneously modernizing their IT estate is a core value proposition, evidenced by the scale of their banking operations alone: DXC Technology Company manages 250 million customer deposit accounts, processing 275 million card transactions daily for more than 450 banks globally. This modernization focus is also seen in specific industry wins, such as the migration of approximately 732,000 policies for ivari onto the DXC Assure Platform, which delivered a reported 22% reduction in operating costs during the migration phase.

Providing end-to-end capabilities across cloud, security, and applications is supported by the segment structure, where Global Infrastructure Services (GIS), which includes Cloud, ITO, and Security, represented 48% of total revenue in Q2 FY2025. The company maintains strong partner certifications, holding more than 49,000 certifications across its ecosystem.

Delivering operational excellence and cost reduction through IT outsourcing is quantified by the firm's focus on efficiency, which drove the full-year Fiscal Year 2025 Adjusted EBIT to $1,019 million, achieving a margin of 7.9%. This focus on efficiency is a strategic pivot, as the full-year FY2025 Net Income soared 328% to $389.0 million. Furthermore, the company's book-to-bill ratio for the full year FY2025 was 1.03x, indicating that new business was outpacing sales.

Accelerating digital transformation by embedding AI into business processes is a key differentiator. DXC Technology Company introduced the DXC AI Workbench to help clients rapidly build and scale generative AI solutions, with Ferrovial already using it to drive real-time decisions with over 30 active AI agents. The company has also supported more than 1,000 digital transformation projects for leading U.S. health systems and health plans, where they partner with 1,600+ healthcare and life sciences customers.

Reducing operational risk and improving efficiency for financial institutions defintely involves modernizing core systems. DXC Technology Company is partnering with Aptys Solutions to modernize payment systems for over 5,500 U.S. financial institutions. In the insurance sector, the DXC Assure BPM solution, powered by ServiceNow, automates over a thousand manual tasks and can slash operational costs by up to 40% for insurers by simplifying operations like underwriting and claims management.

Here's a quick look at the financial context underpinning these value propositions as of the close of Fiscal Year 2025:

The capabilities supporting these value propositions are delivered across the organization:

• Global Business Services (GBS) accounted for 52% of total revenue in Q2 FY2025.
• Global Infrastructure Services (GIS) accounted for 48% of total revenue in Q2 FY2025.
• The company is focused on expanding its 49,000+ partner certifications.
• The company is guiding for FY2026 total reported revenue between $12.6 billion to $12.9 billion.

DXC Technology Company (DXC) - Canvas Business Model: Customer Relationships

You're managing relationships with global behemoths, and honestly, the level of commitment required is immense. DXC Technology Company's approach is built around maintaining these deep, mission-critical ties.

Long-term, high-touch relationships for managing mission-critical systems.

The nature of the work demands constant engagement, especially when managing systems that keep major industries running. For instance, in banking alone, DXC Technology manages 250 million customer deposit accounts and processes 275 million card transactions daily for more than 450 banks globally. This level of integration necessitates a high-touch model to ensure stability and continuous improvement.

Dedicated direct sales force for global enterprise and public sector clients.

Securing and maintaining these large contracts requires a focused, direct effort. The investment in the sales function is evident in the financial structure; the amortization of capitalized sales commission costs for the year ended March 31, 2025, was $47 million. This expense underpins the dedicated effort to win business, contributing to a strong Q4 FY2025 book-to-bill ratio of 1.22x. DXC Technology Company markets and sells its products through a direct sales force to commercial businesses and public sector enterprises.

Customer-centric execution focused on delivering complex, multi-year projects.

The focus is clearly on large-scale, enduring engagements. A standout example is Carnival Cruise Line, which entrusted DXC Technology to manage the infrastructure powering its entire fleet, supporting more than 6 million guests annually. This customer-centric execution helped drive the company's overall FY2025 Adjusted EBIT margin to 7.9%.

Strategic account management for the world's largest brands.

The CEO personally met with more than 100 clients around the world during fiscal year 2025, underscoring the focus on top-tier relationships. The scale of their involvement across key sectors shows this strategic focus:

• Insurance: Serves over 1,000 insurance clients and processes more than 1 billion policies.
• Automotive: Eight of the 10 largest automakers in the world rely on DXC Technology.
• Healthcare: Partners with 1,600+ healthcare and life sciences customers globally.

Consultative approach to drive adoption of enterprise solutions.

Driving transformation requires deep expertise, which DXC Technology backs with significant human capital and partner alignment. The company maintains a global team of 50,000+ highly skilled engineers and consultants. Furthermore, the company holds more than 49,000 certifications across its ecosystem partners like ServiceNow and Microsoft. This expertise was recognized when DXC Technology was named to the Forbes World's Best Management Consulting Firms 2025 list, a ranking based on a rigorous survey of 2,350 clients and peers. For example, the DXC Assure BPM solution, powered by ServiceNow, can slash operational costs by up to 40% for some insurers.

DXC Technology Company (DXC) - Canvas Business Model: Channels

You're looking at how DXC Technology Company gets its services and solutions into the hands of its global client base as of late 2025. The channel strategy is a mix of direct relationship selling, deep technology alliances, and specialized consulting delivery.

The direct sales force remains central for securing the largest, most complex deals. This structure is overseen by leaders like Mike McDaniel, Global Lead of Sales Operations, who focuses on optimizing the processes supporting the global sales force. The direct channel feeds the core revenue-generating segments; for instance, the Global Business Services (GBS) segment accounted for US$6.65b of the total US$12.9b revenue in the full year fiscal 2025, indicating the massive scale of these direct client relationships. This force markets and sells services to commercial businesses of many sizes and public sector clients around the world. It's definitely the primary route for major contract wins.

DXC Technology Company heavily relies on its strategic partner ecosystems for co-selling and delivery, extending its market reach beyond what the direct sales team can cover alone. In fiscal year 2025, the company actively expanded relationships with key players like ServiceNow, SAP, Microsoft, Amazon Web Services (AWS), Dynatrace, and Dell Technologies to bring joint modern solutions to market. This ecosystem approach is critical for delivering specialized cloud and application services. To give you a sense of the historical focus areas driving these partnerships, Cloud Computing, Security, and Business Process Applications combined represented 37.1 percent of the company's tracked partner engagements in early 2023.

Digital channels and online portals support the delivery and management of services, though specific revenue figures tied directly to these portals aren't broken out separately from overall segment revenue. Still, the scale of DXC Technology Egypt's export-driven operations, which are inherently digital, saw digital export revenues surge from $2.4 billion in 2022 to US$4.8 billion in 2025. This suggests significant global delivery scale through digital means, supporting managed services and support functions worldwide.

The consulting and engineering teams function as a direct channel for driving the adoption of new, high-value solutions, especially in the modernization space. This group is substantial, comprising a global team of over 50,000+ highly skilled engineers and consultants. This channel is key for transformation projects, as evidenced by DXC Technology Company being named to the Forbes World's Best Management Consulting Firms 2025 list, which was based on a survey of 2,350 clients and peers. The global management consulting market itself is projected to exceed US$1.07 trillion in 2025, placing this channel in a massive growth area.

DXC Technology Company earned recognitions in the following consulting categories for 2025:

• Automotive
• Digital Transformation
• IT
• Technology
• Telecommunications
• IT Strategy & Implementation

DXC Technology Company (DXC) - Canvas Business Model: Customer Segments

You're looking at the core of DXC Technology Company's business, the entities that rely on their massive IT estate management capabilities. DXC Technology Company serves a global client base, characterized by large scale and complex operational needs.

The company's total revenue for fiscal year 2025 reached $12.87 billion, reflecting the scale of its commercial and public sector engagements. DXC Technology Company markets and sells its products through a direct sales force to commercial businesses and public sector enterprises globally. The customer base is segmented across its two primary operational units: Global Business Services (GBS), which accounted for $6.6 billion in revenue in FY2025, and Global Infrastructure Services (GIS), which generated $6.2 billion in revenue for the same period.

Public sector organizations requiring complex, secure IT management form a key part of the clientele, though specific figures for this segment weren't detailed in the latest reports.

For customers requiring Global Infrastructure Services (GIS), data from 2025 indicates that over 904 companies globally use DXC Technology Company for Infrastructure-as-a-Service (IaaS) tools. Of these, 288 companies have 10,000+ employees.

The depth of DXC Technology Company's industry focus is best illustrated by the specific numbers within key verticals:

The Financial Services segment is clearly a major focus area. Beyond the 450 global banks, DXC Technology Company's recent strategic partnership aims to serve more than 5,500 U.S. financial institutions, which includes community banks and credit unions, through integrated payments solutions.

In Healthcare and Life Sciences, DXC Technology Company partners with over 1,600+ customers worldwide. This includes supporting more than 1,000 digital transformation projects specifically for leading U.S. health systems and health plans. Also, twenty-one of the top 25 insurers rely on DXC Technology Company for core system solutions.

The customer base for Global Business Services (GBS) is broad, encompassing clients needing proprietary modular insurance software and platforms, as well as those needing help operating and improving bank card and lending processes. Anyway, the GIS segment focuses on clients needing cloud infrastructure and IT outsourcing services, as evidenced by the 904 IaaS customers.

You can see the concentration of large enterprise clients by looking at the breakdown of GIS customers by employee size:

• Companies with 10,000+ employees: 288 companies.
• Companies with 1,000 - 4,999 employees: 135 companies.
• Companies with 100 - 249 employees: 139 companies.

Finance: draft 13-week cash view by Friday.

DXC Technology Company (DXC) - Canvas Business Model: Cost Structure

You're looking at the major drains on DXC Technology Company's cash flow, which is key to understanding their operational efficiency goals. Honestly, for a company this size, the cost structure is dominated by people and the services they deliver.

The single largest cost component remains the High cost of services (COS), which clocked in at $9.8 billion for fiscal 2025. This number reflects the direct expenses tied to delivering those IT services and solutions to clients, like the talent and the technology platforms used.

Labor is definitely the biggest piece within that COS, given DXC Technology Company's scale. As of mid-2025, the company supported a global workforce of approximately 120,000 employees worldwide. Managing this large, global team-including compensation, benefits, and contractor expenses-is a massive, ongoing operational outlay.

DXC Technology Company is actively managing its physical footprint as part of its optimization drive. This is reflected in the significant Restructuring and transformation costs incurred during the fiscal year, which totaled $153 million in fiscal 2025. These costs are tied to efforts like workforce adjustments and real estate optimization, which directly impact facility and data center expenses over time.

The necessary investment in the future shows up in Capital expenditures. For the full fiscal year 2025, DXC Technology Company reported capital expenditures of $711 million. This spending covers purchases of property, plant, and equipment, plus transition and transformation contract costs, all essential for modernizing client environments and internal systems.

Here's a quick look at some of the key financial data points influencing the cost base for fiscal 2025:

The company's ongoing focus on efficiency means they are constantly trying to lower the variable costs associated with service delivery, which is why you see those restructuring charges aimed at aligning facilities and workforce with revenue levels. The structure is inherently high-cost due to the nature of IT outsourcing and managed services.

You can see the impact of these costs reflected in the cash flow statement, where CapEx is subtracted from operating cash flow to determine free cash flow. For the full year 2025, cash generated from operations was $1,398 million, against which the $711 million in CapEx was spent.

The ongoing operational costs for Technology infrastructure and data center operations are embedded within COS and CapEx, but the push for optimization suggests management is focused on reducing the fixed overhead associated with these assets. This is a necessary trade-off to maintain competitive pricing while modernizing the tech stack.

Finance: draft 13-week cash view by Friday.

DXC Technology Company (DXC) - Canvas Business Model: Revenue Streams

You're looking at how DXC Technology Company actually brings in the money, which is key for any financial model. As of late 2025, their revenue streams are clearly segmented, reflecting their two main operational pillars. For the full fiscal year 2025, the company reported total revenue of $12.9 billion, down from the prior year.

The bulk of this comes from the two major segments. Global Business Services (GBS) was a significant contributor, bringing in $6.6 billion in FY2025, with trailing twelve-month revenue specifically noted at US$6.65b. Then you have Global Infrastructure Services (GIS), which accounted for $6.2 billion in revenue for the same period. Honestly, these two buckets tell you where the focus is right now.

A core component of securing these large figures is through long-term contracts for IT outsourcing and managed services. These agreements provide a degree of revenue predictability, which is crucial when managing large-scale global operations. For instance, DXC Technology Company maintains a long-term partnership with ivari, a Canadian life insurance company, where DXC supports core systems and business process services. These multi-year commitments lock in revenue streams, even if the overall revenue picture is seeing some organic decline. If onboarding takes 14+ days, churn risk rises, but these contracts help mitigate that.

Next up, you see fees generated from consulting, engineering, and digital transformation projects. This is where DXC Technology Company is embedding newer capabilities, like AI and generative AI, directly into client solutions. Their Consulting & Engineering Services business is focused on this transformation work, helping clients modernize systems and processes. This is defintely a higher-margin area compared to pure infrastructure management, even if the revenue recognition is project-based rather than recurring.

Finally, software licensing and maintenance fees form another vital revenue stream, especially within their specialized industry verticals. The insurance sector is a major focus here. DXC Technology Company provides proprietary modular insurance software and platforms, such as the Assure Platform. They serve over 1,000 insurance clients, and this specialized software revenue is sticky. Consider this: 80% of Fortune Global 500 insurers rely on DXC for core system solutions. That reliance translates directly into recurring maintenance and licensing fees.

Here's a quick look at the types of revenue recognition you'd see tied to these services:

• Time and materials contracts, recognized as services are provided.
• Unit-price contracts, recognized based on agreed-upon unit metrics.
• Fixed-price contracts, often recognized over time based on milestones.